Outstanding service, the reception staff were very professional & courteous.Genuine Hotels.com guest review
"Cleanliness is a MUST"
The cleanliness of Residence was 100% to my satisfaction. When my wife and I travel we only really stay in Marriott Residences when out of town. This one was by far the best I have stayed in. We will definitely recommend to all of our friends and family if they are in Rocky Mount, NC!Genuine Hotels.com guest review
One of the best Residence Inn we have ever stayed in. This will surely be the place we stay in every time we visit North Carolina.Genuine Hotels.com guest review
The hot tub was out of order, but other than that it was a nice hotel.Genuine Hotels.com guest review
"Decent place for overnight stay"
The room was very comfortable and reasonably clean. The staff was courteous and attentive. My only improvement suggestion for this hotel is with its business amenities. I had trouble getting online via the room wi-fi. Once I got online everything was super slow. Thinking maybe it's me, I went to the lobby to use the "business center" computer. It was […] filled with molasses too. The desk attendant said they've been having that problem a lot recently. Seems to me like a hotel in this price point should have faster connectivity. Everything else was fine. Read moreGenuine Hotels.com guest review
"Marriott should come check out the furnishings."
I've stayed in several Residence Inns. This one had old, dirty furnishings that didn't match. It looked like they bought them at a garage sale. Nothing about this place matched what I've come to expect from a Marriott brand.Genuine Expedia guest review
"Nice welcoming and comfortable Hotel"
Our stay was very nice. They have the best breakfast there, fresh every morning! We had our Maltese with us, have nice area to walk dog with bags to pick up after. Just wish they had KING beds to choose from also. Staff very friendly and helpful.Genuine Hotels.com guest review
"Worn out hotel with very noisy heating system."
Thermostat in room was slow to respond to settings and, once the heater came on, it was very loud. The fan/motor (located in a closet in the sitting area of the suite) roared inside the room. The vented outside wall of the HVAC closet was located right outside the window of the bedroom, and it clattered loudly off and on all night. Impossible to sleep. When […] I checked out in the morning and mentioned this to the clerk at the desk, she was apologetic and seemed surprised to hear the complaint. Another customer was checking out at the same time and, overhearing my comments, chimed in that it was the same in her suite! Read moreGenuine Expedia guest review
The room was too small for 3 people, which forced me to pay additional money for a room at another hotel. The room did not have an oven as promised, which caused some inconvenience.Genuine Hotels.com guest review
"Fits the bill perfectly"
This hotel is so near the highway and it has everything you could need or want. The staff in particular were so friendly and helpful.Genuine Expedia guest review
I enjoyed my stay, the service was wonderful, but for the price I expected more up to date furniture in the room, and for the furniture not to be old and worn. The rooms could really use an upgrade if they are going to charge that price.Genuine Hotels.com guest review
"I Good Stop"
The hotel was in close proximity to I-95 as we were traveling south. We were very glad it is a pet friendly hotel. We were placed in a section of the building close to the pet walk area. It was easy to unload our luggage and move in for the night.Genuine Expedia guest review
Hotel was pleasant . A little off the beaten path.Genuine Hotels.com guest review
"One of the best"
Right next store to out back very clean and friendly service'sGenuine Hotels.com guest review
New building, comfortable room, good happy hour. Nicest hotel in the area. Two restaurants within walking distance.Genuine Expedia guest review
"great place in Rocky Mount"
Nice room and good locationGenuine Hotels.com guest review
Pleasant, comfortable and the buffet breakfast was great.Genuine Hotels.com guest review
"the residence inn by marriott rocky mount n. c."
I have stayed at this hotel twice so far and i`am completely satisfied with the service that i received there. The desk clerk ( Kim ) was very helpful and knowledgeable to meet the guest needs. The residence inn is located in a great location to resturants and mostly anything to meet your needs.Genuine Hotels.com guest review
"Great location and comfort."
Fine but need to improve cleanliness of pots and pans.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Rocky Mount Thank you traveller for taking the time to bring this to our attention. This is not the norm for our hotel and this issue has been addressed. We also thank you for staying with us and we look forward to your many returns.
"Nice quiet hotel for business traveler"
07/22/14 sheri45 dordrecht
I just spent a week at this hotel and was very pleased with the service and accommodations. As a business traveler I often find these "long stay" type hotels to be noisy but this was the exception. Great internet access and easy access to restaurants, grocery stores, and the freeway. Will stay again!
"Great for overnight stop when traveling on I-95"
07/17/14 dad_first Lexington Park, Maryland
I stayed here with my family on our way to Florida. Check in was friendly and quick. The hotel offers free breakfast - which is always convenient when traveling with kids. We stayed in a studio with a king bed. The room had a sofa bed also. The sofa bed was not very comfy but hotel sofa beds rarely are. The kitchen had no microwave safe dishes or popcorn, which is standard in most other residence inns I have stayed in. On the other hand this one had a full oven which I have not seen in other residence inns. The room was quiet and clean. Front desk responded cheerfully to our requests for extra towels and shampoos. If I have to stay overnight with my family in Rocky Mount I will definitely consider staying here again.
07/16/14 AZSch Chantilly, Virginia
Overnight stay on our way to MB, SC. It's Marriott that's why we choose to stay here. Good service, great free hot breakfast buffet. The place need more attention and improvement. Couches and sofa are old and run down. The bathroom vent is so loud and old. The carpet is old and musty. Otherwise ok.
"Very friendly and helpful but a bit run down"
07/12/14 Sparkyp44 Cumming, Georgia
Came in from Atlanta on the way to the Outer Banks. Check in was very quick, friendly and nice. The hotel just needs an update. I am used to Residence in in Chattanooga which is very nice, updated and quiet. The room was clean, but the pull out sofa bed was worn, as was the bathroom area and kitchen. Our largest problem was changing the channel on the TV in the bedroom also changed it in the living area where the kids where...the AC in the bedroom was loud as well. Great friendly quick service, very clean. Just needs a facelift.
07/02/14 Scott J Kernersville, North Carolina
Our daughter was married in Rocky Mount in June 2014. We had guests from all over the country in town with a multiple guest staying at the Residence Inn. For the entire weekend, I received nothing but compliments about the hotel and especially the staff. Some of our older guests with special needs could not get over how friendly and helpful the entire was during their stay. The facilities were clean and no one had any complaints at all. Thank you all for making our special weekend a great success. Scott J.
"Great stopover hotel!"
07/02/14 Lisa D Coral Springs, Florida
There are few choices for hotels when traveling with pets, let alone large dogs. Thank you Residence Inn for giving us an option to stay with our Golden Retriever as we travel from Florida to NY. Many hotels/motels that accept large dogs are not up to the standard we prefer. Rocky Mount also has a low pet fee which we appreciate as we are there for a very short time. The clerk at check in was pleasant and welcoming and greeted our Charlie with a treat. The room was comfortable and clean. We will stay again next time we travel the I-95 corridor.
"Terrific in every aspect"
06/28/14 James K New York City, New York
We stayed at this 2 bedroom suite on our way to Hilton Head as Rocky Mount was the mid point. I read good reviews for this Residence Inn and the room rate was very reasonable. The Inn exceeded all my expectations. Front desk staff was very warm and friendly. The rooms are clean and spacious, even though this is a pet friendly Inn, you could not smell anything. Beds were comfortable and the showers had great pressure. They also had a complimentary barbeque dinner that evening. Good salad bar along burgers, beans, chips, and chocolate chip cookies. They also provided free beer and wine. I must say, the quality was terrific and the staff made sure we had plenty to eat. The breakfast next morning was equally as good with above average variety of hot and cold foods. I've stayed at many Residence Inns over the years, and this location is managed and run with care and love. It is no surprise that they have won so many awards which are proudly displayed at the lobby lounge. Bravo to the Rocky Mount team ! Stay here, you will be very pleased.
"Good place to stay on our way south!"
06/25/14 Mary B Lancaster, Pennsylvania, United States
Clean. Friendly. Pet friendly. Easy on/off to route 95. We travel on route 95 a lot and now have a dog. Worth the extra cost if bringing a dog on your trip. They provide good food for light meals in the morning and evening.
"Maxine to the Rescue"
06/24/14 Allover777 Charleston, South Carolina
We had a tiny little issue in our bathroom. Maxine was amazing and sweet. The people that work at this hotel are very nice. Of course, it's Marriott. The complimentary breakfast is very tasty. Outdoor pool is a major plus, especially in the summer.
06/22/14 Bob C Saint Augustine, Florida
After hitting the worst traffic for 3 hours on our return trip to Florida, we stayed at this hotel because of the reviews on TripAdvisor. I'm guessing they didn't stay at room 102, the ac unit was inches away from the bed and LOUD, next to an exit door to the parking lot, unplugged the clock radio because it kept going off every 15. min. after 3 am. The room was clean and large, with a full kitchen and flat screen tv, but was worn. That being said, the clerk that greeted us at check in, was friendly and helpful, the kitchen staff was great, breakfast was more than adequate and the rate was resonable.
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