"Pleases with stay at Hotel"
Pleased with overall visit.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thanks for the great review! Hope to see you again!
Notice several strip clubs in the area with one right next door. Other that it was a good.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Hello Mr. Edward, I hope you will not hesitate to stay with us again because of our neighborhood. I assure you that our guests’ safety is on top of our goal at all times. Thank you for the wonderful feedback score you gave us. We will do our best to make your next stay even more comfortable.
"Modest room for a modest price"
Older Hotel, clean room but musty smell.inefficient front desk. One night stay on business for the price it was an okay deal.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It is good to hear from you, though we are very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. We deeply regret that we were unable to meet your expectations and we hope you will return to experience the full benefit of our hospitality and amenities.
"Get what you pay for"
This was adequate for our 9 hour stay. The staff was very friendly and accommodating, however, the hotel needs to be remodeled. Very run down and strange odor. I would choose a different property next time. Price was good so I guess this is an example of you get what you pay for.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We will coordinate with our staff regarding the areas in the hotel which need remodeling as well as your concern with regard to the odor. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
"Great stay, only minor issue"
Our stay was great, but we had to get our keycards to our rooms replaced 3 times..other than that, the hotel was in a great location & was very clean.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We will coordinate with our staff, and have the keycards and keycard slots checked for technical issues. Thank you for the opportunity to grow and improve more, we certainly hope to be of service to you again very soon.
"Great hotel and great staff...airport area!"
I was flying into Love Field for business meetings and this hotel was perfect. The shuttle worked very well, the room was clean and comfortable and the staff could not have been any better or more helpful. Having no car, I walked to Sonic and the area made me a bit nervous. If you have a car, it should NOT be a problem. Overall, GREAT!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It is so nice to hear such a wonderful review about our Hotel. We are pleased to hear that our establishment was able to attend to your needs and provide you with necessary amenities during your stay. We take pride in the service that we provide. We have trained our staff to be courteous and attentive to your every need. We look forward to serving you again.
"Great room, great price, great area"
The hotel is very close to Love Field and I-35 as well as John Carpenter freeway. The room was nice, the breakfast good, the staff friendly.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We appreciate you giving your feedback about your experience. Indeed our location is very convenient. The location is very strategic and it is the ideal place to stay in case you are here for a business trip or the casual travel. We have complete amenities for your daily needs and our trained staff to attend to your concerns. Thank you for your business, we look forward to your next stay.
The AC unit could have used some maintenance. It didn't cool as good as we wanted. Breakfast was great. Staff was wonderful. Room was clean.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We wish to let you know that your voice is of utmost importance to us. Thank you for raising up the concern regarding the air-conditioning unit. You can be assured that this will be looked into and will be addressed right away. We continue to invest in technology and we do renovations constantly to provide our customers the best experience during their stay. We are glad that your stay was satisfactory overall. You can be assured that the next time you will visit us that you will have a more satisfying experience.
we enjoyed staying in that motel that was nice we definitely do it again thank youGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It is our goal to provide the best lodging experience to our valued guests and we are happy to see that you have received just that on your stay. We will continue to do what we do best. It would be a pleasure to welcome you back to our hotel.
"Nice Hotel, Reasonable Price"
The staff were friendly and helpful. Check-in was very quick. We asked for an extra towel and blanket and they had it to us within a few minutes. To me the bed was very comfortable, however my husband would disagree. We had a slight problem with one of the elevators. The door wouldn't completely close and the alarm would sound. I quickly pushed the […] door open and got off. We avoided that particular elevator for the rest of the stay (I'd like to see the maintenance logs on those things). The breakfast was one of the best ones we've had at a hotel. It was a very quiet stay. I would recommend this hotel to others. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you for finding the time to write such a wonderful review of our hotel. We are tremendously pleased that we succeeded in providing you with a superb experience. Guest satisfaction is of utmost importance to us, hence it is good to know that we were able to hit the mark. Thank you for appreciating our efficient check-in system, our comfortable bed, and most of all, our friendly and accommodating staff. We would like to apologize about the problem you had with one of our elevators. We will have it inspected to determine what caused its door not to close completely. The safety of our guests comes first. We hope you will come back soon. We look forward to serving you again.
"Always enjoy my stay!"
I stay at this hotel at least once a month for work. It's always an easy process to Check in. My room is always comfortable and clean (which are BIG things to me!) You can't go wrong with this facility!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Let us thank you for making us your preferred hotel stay. We greatly appreciate your continued patronage and loyalty to our brand. We are enormously pleased that we have consistently provided you with impeccably clean and comfortable accommodations. It is always a pleasure to have you with us. We look forward to your next visit!
"Quick overnight stay"
Location is off major interstate and is easy to access. Restaurants nearby. Room was clean. Staff friendly. Will stay again if necessary.Genuine Expedia guest review
The hotel itself was nice, the rooms were big and clean. The staff was not very friendly, the person at the desk was always sitting down on her phone and you had to make an effort to get her attention. Their breakfast was good, though they did run out of coffee every morning so we always had to get coffee somewhere else. Biggest con is staying on the […] side of the hotel that is beside the gentleman's club. On Friday and Saturday night we were woken to sounds of peeling out cars, thumping speakers and loud people outside of the club. I would ask to stay on the other side of the hotel, not facing the club. We had to get earplugs for the Saturday night so we could sleep. Read moreGenuine Expedia guest review
"Near my conference site..."
Good stay, however the commode seat was loose and floated around. My notification to the desk was met with a strange look like, "So, what do you want me to do about it"...I told her to put it on the maintenance list. (Rm 235)Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It is so nice to hear that all in all you had an enjoyable stay. We are glad that we were able to attain our goal which is guest satisfaction. We are terribly sorry that you were inconvenienced by the commode seat that was loose. You can be assured that we will address this issue to ensure that our future guests do not have the same experience. We hope that you will come back and see us again soon. It would be a pleasure to welcome you back to our hotel!
Filthy hotel. Blood stains on floor in first room. Asked for a second room and that too had a big blood stain in corner. Rooms weren't very clean, beaten up and smelled like a wet dog. Right next to a big strip club and no stores or restaurants anywhere close, not that you want to walk to them anyways in the area. Many many other choices in the area, […] chose them versus this dog. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are deeply disturbed by your feedback regarding the presence of bloodstains in both rooms you occupied. Although it is difficult for us to imagine that such stains would be left unclean, your voice is of utmost importance to us, so we will request the head of our housekeeping department to look into this matter. The same goes for your comment about encountering an unpleasant odor in the rooms. We take matters that compromise our room standards very seriously. We hope that you will consider staying with us again, so we may be given a chance to change your perception of our hotel, and provide you with an exceptional experience.
"experience as expected"
The breakfast was great- actually had eggs and bacon! Yum! Overall experience was as expected for a $90 room.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It is so wonderful to hear that we hit the mark, and provided you with a superb experience. We hope that you will come back and see us again soon. We pride ourselves in being consistent. You can trust us to provide you with the same excellent accommodations and services.
"NOT by Love Field"
Took almost 30 minutes for pick up and the distance was 15 minutes...:(Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We sincerely apologize that it took 30 minutes for you to be picked up from the airport. We want to assure you that we will into this, as we put utmost importance on guest satisfaction which cannot be achieved if our guests are kept waiting. We hope that you will consider staying with us again, so we may be given an opportunity to put our words into action and provide with you an exceptional experience.
"Decent hotel near Love Field"
Hotel has easy access to I-35 and nearby Medical District and Love Field. Good appearance from outside, lobby is also inviting and attractive. Surrounding area is the Empire Central neighborhood, which is a bit sketchy; there are strip clubs and related businesses in the immediate vicinity (XTC nightclub is next door to Wingate). Hotel room was spacious […] and mostly clean, though there were a couple of sticky stains from gum or other material remaining in the carpet (I blame the guests more than the hotel staff) and the bathroom had some hair on the floor and sink. Room seemed to stay rather warm despite moderate temperature outside, but thankfully climate control was responsive and functional. Breakfast options were a bit limited, but appreciated. Mattress was comfortable, though the pillows were small squares and a little stale. Sheets were in good condition but even the lightest sheet set on the bed ran on the warm/hot side, but I just adjusted the air conditioner. Staff were all friendly and helpful. There seems to be a shuttle available to nearby restaurants and/or Love Field. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We thank you for taking the time to write a review about your recent stay with us. We glad that on the whole you had a pleasurable experience. You have our thanks for praising our staff for being friendly and accommodating. We consider them our greatest asset, and our very proud of each and every one of them. Thank you for your feedback regarding some places our housekeeping staff were not able to clean thoroughly. Rest assured, your comments will be shared with them so proper corrective actions will be employed to ensure that our rooms are impeccably clean. We hope that you will come back soon. We look forward to serving you again!
"Hotels.com room was immediately next to I35E"
The room I got via Hotels.com was Rm 201 which is on the end of the building next to busy I35E thus was noisey. Otherwise this is a fine hotel. Caution: No shuttle service to Love Field on the weekends though cab service was only $15, prompt, and a short trip (about 5 miles).Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We wish to let you know that your voice is of utmost importance to us. Thank you for sharing your experience during your stay. We will make sure to take note of your concern about the room and shuttle service and we will bring this up on our next meeting to ensure that necessary action is taken so that your next stay will be more enjoyable. We are pleased that you have liked your stay at our hotel so far. Thank you for giving us the insight into how we can better serve our guests in the future.
"Close to the Hospital I had to a meeting at"
Staff were very friendly and helpful and checked me in quickly,they also gave me great directions and the breakfast buffet was great.Genuine Expedia guest review
I enjoyed every moment at the hotel! Nice stay for us!Genuine Expedia guest review
The room smelled like stale cigarette smoke. It was gross and very strong.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are terribly sorry that you encountered an unpleasant odor in your room. You can be assured that your comment will be communicated with our housekeeping department for proper corrective actions to be implemented. Once again, please accept our sincerest apologies for the inconvenience caused. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
Easy on and off from freeway. It was a comfortable stay. Nice breakfast.Genuine Expedia guest review
The other guest staying in hotel were extremely loud. Coffee machine in room was dirty and there was a stain on the bedding.Genuine Expedia guest review
The matress was very old and needed to be replaced, the room wasn't real clean. The lasies running the front desk were very friendly, I just believe its time for them to put some money back into the rooms.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Our sincerest apologies for failing to meet your expectations on what a clean and comfortable room should be. This is not to be taken as though that we are dismissing your comments or feedback. In order to grow or not become blind to our inadequacies, we greatly value the voice of our guests. Thank you for bringing the matter of the mattress to our attention. An inspection will be conducted to determine the state of our mattresses. Also, your comment on your room not being clean enough will be shared with the head of our housekeeping department. We take sanitation very seriously and do not tolerate any lapses. We hope you will consider staying with us again. We will work very hard to change your perception of our hotel.
"Great place to stay"
I've never stayed at a Wyndham hotel before but very glad I did. Very clean and nice. Reasonable rates and the room had everything we needed. Awesome breakfast too!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very delighted to read that you thoroughly enjoyed your recent stay at our hotel. There is no better reward in this line of business than to be praised by a valued guest for a job well done. It is wonderful to know that you appreciated how reasonable our rates are. Indeed, our prices are affordable, but we do not compromise our accommodation and services. It would be a pleasure to have you with us again. We hope to see you soon.
"AC didn't work"
I haven't had a good experience AC didn't work in my roomGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very sorry to hear that you did not have a pleasant experience which is a departure from our paramount goal that is guest satisfaction. Please accept our sincerest apologies for the inconvenience caused. We can assure you that this will not be repeated. We will have our maintenance crew inspect all our air condition units to ensure all of them are working, so as not to inconvenience any of our guests. We sincerely hope that you will give us another chance to be of service to you. Please let us show you that we can give you a great hotel experience.
The hotel was clean the workers were very nice even help us find a restaurant to eat at the pool was great for the kids to..Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It brought us immense pleasure to learn that we succeeded in giving you a wonderful and memorable experience. Of paramount importance to us is guest satisfaction, thus, you gave us a very good reason to smile. Thank you so much for your kind praises. Our staff will be thrilled to hear that you found them very helpful and accommodating. Thank you for appreciating our clean rooms and hotel pool. It was a pleasure to have you and your family with us. We hope you will stay with us again.
Very friendly. Very professionalGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very delighted to hear that you had a wonderful stay at our hotel chiefly due to our very friendly and professional staff. They will be thrilled to find out that their efforts did not go unnoticed or unappreciated. It would be a pleasure to welcome you back to our hotel. We hope you will visit us again in the very near future.
Broken toilet seat. No one to fix. No drain plug on sink Wouldn't stay again. Called about toilet seat. No one came to fixGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Please accept our sincerest apologies for the inconvenience caused. Of paramount importance to us is guest satisfaction, thus, it deeply saddened us to hear that we failed to provide you with a great hotel experience. We wish to assure you that we will address your all your comments. Our maintenance team will be made aware of the problems you had with the toilet seat and the drain plug. We will also be investigating why your concerns were not given due attention during you stay. We sincerely hope you will allow us to demonstrate we can give you an enjoyable stay. Please consider staying with us again.
"next to a strip club."
the beds were fine. sheets were clean. just didn't like the mold and mildew in the shower. i expect more for what i paid.Genuine Expedia guest review
I ruined 3 pairs of white socks because the carpeting was filthy dirty. My socks were black! Also you couldn't use the indoor pool unless you wanted to freeze to death. The pool was not heated.Genuine Expedia guest review
It was very well although it was just overnight.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We wish to thank you for leaving a comment which helped us determine how we performed during your recent stay at our hotel. We are delighted to read that you had a pleasurable experience, albeit only for a night. We sincerely hope you will consider visiting us again. You can trust us to attend to you with the same high level of service.
There was too much carpet fresh in the whole place. It made our eyes and nose itch.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We greatly appreciate you for finding time to leave a feedback regarding your recent stay at our hotel. Thank you so much for giving our facilities and services a perfect score despite your allergies being triggered by our carpet. We will be researching for ways to make carpeting work for all our guests and not posed as a health threat or hazard. Please do consider us again on your next trip. It was a pleasure to serve you!
We had a very pleasant 2 night stay here. Room was clean, had everything we needed for our stay, swimming pool and hot tub was nice and relaxing. Easy access to where we were going. Would stay here again!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are so pleased that you enjoyed your stay with us. We do strive to deliver the best of services to our customers and make them feel at home. We are glad that you had everything you needed. We look forward to your next stay!
"Our one night stay"
On waking we discovered a cockroach at the end of our bed. Before retiring we wanted some bottled water and there was none to be bought. There was also a very perfumery smell as we walked in the door!!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are truly sorry to hear about your experience and we want to thank you for bringing this matter to our attention. You can be rest assured that we will take appropriate action to make sure that our rooms and utilities are always tidied and that supplies are frequently replenished. We will ensure that this does not happen again in the future. You can definitely expect a better experience on your next stay.
"It worked for one day"
Room was older, needed some remodeling(stains on bathroom counter). I asked for a late check-out and was told I could leave at 1130-1145. That worked perfect because I had requested a 1200 shuttle. By 1120 I had a knock at my door and 1128, I had a phone call from the front desk. If you make a promise, please honor it. Oh, by the way Wyndham, most hotels […] offer an hour for late check out and you were NOT BUSY. Read moreGenuine Expedia guest review
We chose this hotel after Hotels.com assured us there was free airport shuttle of which there was not on the weekends. This was a huge disappointment and expense.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We apologize for the misinformation and inconvenience this has caused. We will definitely take this up in our next management meeting to see if we can accommodate such service on weekends. We hope that you will let us be of service to you again. We appreciate your business.
"DO NOT STAY IN THIS HOTEL!"
Do not stay here! I had to call hotels.com and have a credit issued and a different hotel booked for our stay. This hotel was VERY dirty. The management was also VERY rude.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you for leaving a feedback. We are very sorry to hear that we did not meet your expectations. We will have the management look this up and see what happened during your stay. We will take every measure to ensure that the same does not happen again. We hope that you will visit us again soon.
I'm always a little hesitant about booking a hotel before seeing it first. My girlfriends and I came to The Eagles concert at the American Airlines Center and needed some rooms for the night. Rooms and bathrooms were clean and the hotel staff were friendly. The rates were great, too. We only stayed one night but would not hesitate to stay there aga […] in. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you so much for your fantastic review! We are delighted to read that we were able to prove you made the right choice in electing to stay with us rather than another hotel. We hope you will visit us again soon. You can depend on us to welcome you with the same boundless enthusiasm and friendliness and to steer you to a room that is immaculate.
"A nice hotel at a great price!"
This was the first time staying at the Wingate in Dallas, and we were pleasantly surprised. The hotel exceeded our expectations. Pros: 1) Front desk staff were very friendly. 2) Room was larger than we expected, and it had a microwave and mini-fridge -- always a plus! 3) Free wifi and free hot breakfast. 4) Free happy hour! Free wine and beer in the […] lobby. 5) Nearby access to the freeway. 6) Room was clean and well-maintained. Temperature in room was comfortable. 7) Very affordable. Cons: 1) Because of the nearby access to the freeway, there was a little bit of street noise, but it really wasn't that distracting. Overall, we enjoyed our stay, and we would stay there again. I highly recommend the Wingate in Dallas if you are looking for a nice room at a great price! Read moreGenuine Expedia guest review
"Service was 1st rate!"
Everything about this hotel was great, but the staff put it over the top- happy to go the extra mile for us!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you so much for your kind praise! Your review will be shared with our staff who without doubt will be ecstatic to know their efforts did not go unnoticed or appreciated. We hope you will give us the pleasure of serving you once more. Do stay with us again the next time you are in town.
"Disappointed with this hotel"
I have stayed at a few Wingates and Wyndhams and this one is definitely not a good representation of the brand. Coffee maker was dirty on the inside, curly hair in the shower, rusty shelves in bathroom, and husband was pretty itchy on one side after sleeping in the bed. Not sure what that was about. The price was great though so I suppose I got what […] I paid for. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are terribly sorry to hear that we failed to meet your expectations. Your review deeply saddens us, as we put great value on guest satisfaction. It is disconcerting to read that you found the inside of the coffeemaker to be unclean and you saw some hair strands in the shower despite our cleaning staff's best efforts to ensure your room and all its contents be spotlessly clean. Your comments will be made known to the head of our housekeeping department for proper action. We do not know why your husband was itching after sleeping on the bed. You shared the same bed with him and did not have the same reaction. It could be he was just allergic to the fabric or to the detergent or fabric conditioner used on the bed sheet. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. Let us demonstrate that we have it in us to give you a pleasurable hotel experience.
"SMELLED OF PAINT"
Room smelled of paint so bad it would make you nauseous. Room was tacky and very outdated. Bathroom tub was disgusting. We all slept with our cloths on. Would not recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We sincerely apologize for failing to meet your expectations. It is disheartening to hear since we place great value on guest satisfaction. Although it is difficult to imagine that our staff would assign you a room that reeked of paint, but you have our assurance that we will investigate this matter. Once found they committed an error in judgment, proper corrective actions will be implemented to ensure that the incident is not repeated. Your comment on the state of the bathtub will be shared with our housekeeping staff who maintains the cleanliness of our rooms and common areas. Apparently, they failed to do a good job in cleaning the bathtub in your room. We want to emphasize that we are constantly seeking ways to further improve or update our facilities to enhance the positive experiences of our guests. We sincerely hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
The hotel was very clean and the staff was super friendly. They offered free breakfast and the set up was excellent. The milk was refrigerated and the food had warmers placed below. Very sanitary and pretty tasty. I would stay again. The rooms were spacious and nice.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We would like to take this opportunity to thank you for your wonderful review of our property. This is a clear testament that we are on the right path. Thank you for your kind remarks which will be shared with the entire team. There can be no doubt that they will find them wonderful, as they have strive hard each day to keep the entire hotel clean and to make our guests’ stay comfortable and memorable. It was a pleasure to have you with us. We eagerly await your next visit.
"Dissatisfied, and I never leave bad reviews!"
Before we booked, we called Wingate to ask if they offered a shuttle to Dallas Market Center on the days of our stay, Thursday through Sunday. They said yes. This is why we booked with them, as we had no other transportation. On Thursday, we signed up for the Friday shuttle with no problem. On Friday, we asked if we could sign up for the Saturday shuttle, […] and the desk clerk said to call back later in the day as the sign up form would be out that afternoon. When we called later, the manager said they do NOT offer a shuttle on the weekend. We told him that the person we talked to before booking said there was a shuttle available on our days. We also told him what the desk clerk told us earlier. He said we were at fault for not knowing the policy. He also said the policy was on their website. However, we never had reason to go to their website as we booked through hotels.com. We reminded the manager that we did call to confirm and was told there was a shuttle for our stay, and he said he can't help that we didn't look at the website. We told him we needed to cancel our reservation to find a hotel that could get us to the Market Center, and he refused to offer us a refund for that night since it was past checkout time. We would have happily checked out on time to get the refund if ANYONE had told us the truth about the shuttle. The manager was not friendly, apologetic, or helpful. Several others going to Market said they were told there would be a shuttle also. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We shall immediately coordinate your concern regarding the misinformation about the shuttles. We will look into your feedback regarding the handling of your issue by our hotel manager. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
"Are you kidding me?"
Where do I begin? Toilet did not flush. Asked them to bring me a plunger. I called down to notify the front desk. They said they would send up a plunger but it NEVER came. I mean seriously? I had to use the rest room in the lobby for my entire stay there. I could go on but in my honest opinion this was probably a nice hotel at one time that has fallen […] on hard times and it shows by the caliber of how they treat their guests. Read moreGenuine Hotels.com guest review
Room had a wierd smell. The towels were marginal. The eggs at breakfast could have put a tennis ball to shame. It all just seemed worn out. Our sink would not drain until I crawled under and fixed the drain plug. The toilet could barely flush and the a/c was loud and hard to control. We were so tired and we were grateful to have a room despite the issues […] we mentioned. Next time however, we will pay the difference and stay at a Hampton Inn. Read moreGenuine Expedia guest review
Overall it was clean, quiet, hospitable and a lowest price we paid in the past 9 years.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are so delighted to read that you had a marvelous stay at out hotel. In this kind of business, the best reward is to be applauded by a guest for doing things right. Thank you so much for your kind praises. It is wonderful to know that you noticed our immaculate rooms and common areas and our hospitable staff. Best of all, we are ecstatically happy to learn that our room price is the lowest you have paid in almost a decade. It was wonderful to have you with us. We hope you will visit us again in the near future.
It was very quiet. It was Sunday night before Christmas. The motel was very clean. The location of this hotel is right on 35E north. It was very easy to get to the motel. Several places to eat very close.Genuine Hotels.com guest review
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