"Decent hotel near Love Field"
Hotel has easy access to I-35 and nearby Medical District and Love Field. Good appearance from outside, lobby is also inviting and attractive. Surrounding area is the Empire Central neighborhood, which is a bit sketchy; there are strip clubs and related businesses in the immediate vicinity (XTC nightclub is next door to Wingate). Hotel room was spacious […] and mostly clean, though there were a couple of sticky stains from gum or other material remaining in the carpet (I blame the guests more than the hotel staff) and the bathroom had some hair on the floor and sink. Room seemed to stay rather warm despite moderate temperature outside, but thankfully climate control was responsive and functional. Breakfast options were a bit limited, but appreciated. Mattress was comfortable, though the pillows were small squares and a little stale. Sheets were in good condition but even the lightest sheet set on the bed ran on the warm/hot side, but I just adjusted the air conditioner. Staff were all friendly and helpful. There seems to be a shuttle available to nearby restaurants and/or Love Field. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We thank you for taking the time to write a review about your recent stay with us. We glad that on the whole you had a pleasurable experience. You have our thanks for praising our staff for being friendly and accommodating. We consider them our greatest asset, and our very proud of each and every one of them. Thank you for your feedback regarding some places our housekeeping staff were not able to clean thoroughly. Rest assured, your comments will be shared with them so proper corrective actions will be employed to ensure that our rooms are impeccably clean. We hope that you will come back soon. We look forward to serving you again!
"Hotels.com room was immediately next to I35E"
The room I got via Hotels.com was Rm 201 which is on the end of the building next to busy I35E thus was noisey. Otherwise this is a fine hotel. Caution: No shuttle service to Love Field on the weekends though cab service was only $15, prompt, and a short trip (about 5 miles).Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We wish to let you know that your voice is of utmost importance to us. Thank you for sharing your experience during your stay. We will make sure to take note of your concern about the room and shuttle service and we will bring this up on our next meeting to ensure that necessary action is taken so that your next stay will be more enjoyable. We are pleased that you have liked your stay at our hotel so far. Thank you for giving us the insight into how we can better serve our guests in the future.
"Close to the Hospital I had to a meeting at"
Staff were very friendly and helpful and checked me in quickly,they also gave me great directions and the breakfast buffet was great.Genuine Expedia guest review
I enjoyed every moment at the hotel! Nice stay for us!Genuine Expedia guest review
The room smelled like stale cigarette smoke. It was gross and very strong.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are terribly sorry that you encountered an unpleasant odor in your room. You can be assured that your comment will be communicated with our housekeeping department for proper corrective actions to be implemented. Once again, please accept our sincerest apologies for the inconvenience caused. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
Easy on and off from freeway. It was a comfortable stay. Nice breakfast.Genuine Expedia guest review
The other guest staying in hotel were extremely loud. Coffee machine in room was dirty and there was a stain on the bedding.Genuine Expedia guest review
The matress was very old and needed to be replaced, the room wasn't real clean. The lasies running the front desk were very friendly, I just believe its time for them to put some money back into the rooms.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Our sincerest apologies for failing to meet your expectations on what a clean and comfortable room should be. This is not to be taken as though that we are dismissing your comments or feedback. In order to grow or not become blind to our inadequacies, we greatly value the voice of our guests. Thank you for bringing the matter of the mattress to our attention. An inspection will be conducted to determine the state of our mattresses. Also, your comment on your room not being clean enough will be shared with the head of our housekeeping department. We take sanitation very seriously and do not tolerate any lapses. We hope you will consider staying with us again. We will work very hard to change your perception of our hotel.
"Great place to stay"
I've never stayed at a Wyndham hotel before but very glad I did. Very clean and nice. Reasonable rates and the room had everything we needed. Awesome breakfast too!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very delighted to read that you thoroughly enjoyed your recent stay at our hotel. There is no better reward in this line of business than to be praised by a valued guest for a job well done. It is wonderful to know that you appreciated how reasonable our rates are. Indeed, our prices are affordable, but we do not compromise our accommodation and services. It would be a pleasure to have you with us again. We hope to see you soon.
"AC didn't work"
I haven't had a good experience AC didn't work in my roomGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very sorry to hear that you did not have a pleasant experience which is a departure from our paramount goal that is guest satisfaction. Please accept our sincerest apologies for the inconvenience caused. We can assure you that this will not be repeated. We will have our maintenance crew inspect all our air condition units to ensure all of them are working, so as not to inconvenience any of our guests. We sincerely hope that you will give us another chance to be of service to you. Please let us show you that we can give you a great hotel experience.
The hotel was clean the workers were very nice even help us find a restaurant to eat at the pool was great for the kids to..Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field It brought us immense pleasure to learn that we succeeded in giving you a wonderful and memorable experience. Of paramount importance to us is guest satisfaction, thus, you gave us a very good reason to smile. Thank you so much for your kind praises. Our staff will be thrilled to hear that you found them very helpful and accommodating. Thank you for appreciating our clean rooms and hotel pool. It was a pleasure to have you and your family with us. We hope you will stay with us again.
Very friendly. Very professionalGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very delighted to hear that you had a wonderful stay at our hotel chiefly due to our very friendly and professional staff. They will be thrilled to find out that their efforts did not go unnoticed or unappreciated. It would be a pleasure to welcome you back to our hotel. We hope you will visit us again in the very near future.
Broken toilet seat. No one to fix. No drain plug on sink Wouldn't stay again. Called about toilet seat. No one came to fixGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Please accept our sincerest apologies for the inconvenience caused. Of paramount importance to us is guest satisfaction, thus, it deeply saddened us to hear that we failed to provide you with a great hotel experience. We wish to assure you that we will address your all your comments. Our maintenance team will be made aware of the problems you had with the toilet seat and the drain plug. We will also be investigating why your concerns were not given due attention during you stay. We sincerely hope you will allow us to demonstrate we can give you an enjoyable stay. Please consider staying with us again.
"next to a strip club."
the beds were fine. sheets were clean. just didn't like the mold and mildew in the shower. i expect more for what i paid.Genuine Expedia guest review
I ruined 3 pairs of white socks because the carpeting was filthy dirty. My socks were black! Also you couldn't use the indoor pool unless you wanted to freeze to death. The pool was not heated.Genuine Expedia guest review
It was very well although it was just overnight.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We wish to thank you for leaving a comment which helped us determine how we performed during your recent stay at our hotel. We are delighted to read that you had a pleasurable experience, albeit only for a night. We sincerely hope you will consider visiting us again. You can trust us to attend to you with the same high level of service.
There was too much carpet fresh in the whole place. It made our eyes and nose itch.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We greatly appreciate you for finding time to leave a feedback regarding your recent stay at our hotel. Thank you so much for giving our facilities and services a perfect score despite your allergies being triggered by our carpet. We will be researching for ways to make carpeting work for all our guests and not posed as a health threat or hazard. Please do consider us again on your next trip. It was a pleasure to serve you!
We had a very pleasant 2 night stay here. Room was clean, had everything we needed for our stay, swimming pool and hot tub was nice and relaxing. Easy access to where we were going. Would stay here again!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are so pleased that you enjoyed your stay with us. We do strive to deliver the best of services to our customers and make them feel at home. We are glad that you had everything you needed. We look forward to your next stay!
"Our one night stay"
On waking we discovered a cockroach at the end of our bed. Before retiring we wanted some bottled water and there was none to be bought. There was also a very perfumery smell as we walked in the door!!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are truly sorry to hear about your experience and we want to thank you for bringing this matter to our attention. You can be rest assured that we will take appropriate action to make sure that our rooms and utilities are always tidied and that supplies are frequently replenished. We will ensure that this does not happen again in the future. You can definitely expect a better experience on your next stay.
"It worked for one day"
Room was older, needed some remodeling(stains on bathroom counter). I asked for a late check-out and was told I could leave at 1130-1145. That worked perfect because I had requested a 1200 shuttle. By 1120 I had a knock at my door and 1128, I had a phone call from the front desk. If you make a promise, please honor it. Oh, by the way Wyndham, most hotels […] offer an hour for late check out and you were NOT BUSY. Read moreGenuine Expedia guest review
We chose this hotel after Hotels.com assured us there was free airport shuttle of which there was not on the weekends. This was a huge disappointment and expense.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We apologize for the misinformation and inconvenience this has caused. We will definitely take this up in our next management meeting to see if we can accommodate such service on weekends. We hope that you will let us be of service to you again. We appreciate your business.
"DO NOT STAY IN THIS HOTEL!"
Do not stay here! I had to call hotels.com and have a credit issued and a different hotel booked for our stay. This hotel was VERY dirty. The management was also VERY rude.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you for leaving a feedback. We are very sorry to hear that we did not meet your expectations. We will have the management look this up and see what happened during your stay. We will take every measure to ensure that the same does not happen again. We hope that you will visit us again soon.
I'm always a little hesitant about booking a hotel before seeing it first. My girlfriends and I came to The Eagles concert at the American Airlines Center and needed some rooms for the night. Rooms and bathrooms were clean and the hotel staff were friendly. The rates were great, too. We only stayed one night but would not hesitate to stay there aga […] in. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you so much for your fantastic review! We are delighted to read that we were able to prove you made the right choice in electing to stay with us rather than another hotel. We hope you will visit us again soon. You can depend on us to welcome you with the same boundless enthusiasm and friendliness and to steer you to a room that is immaculate.
"A nice hotel at a great price!"
This was the first time staying at the Wingate in Dallas, and we were pleasantly surprised. The hotel exceeded our expectations. Pros: 1) Front desk staff were very friendly. 2) Room was larger than we expected, and it had a microwave and mini-fridge -- always a plus! 3) Free wifi and free hot breakfast. 4) Free happy hour! Free wine and beer in the […] lobby. 5) Nearby access to the freeway. 6) Room was clean and well-maintained. Temperature in room was comfortable. 7) Very affordable. Cons: 1) Because of the nearby access to the freeway, there was a little bit of street noise, but it really wasn't that distracting. Overall, we enjoyed our stay, and we would stay there again. I highly recommend the Wingate in Dallas if you are looking for a nice room at a great price! Read moreGenuine Expedia guest review
"Service was 1st rate!"
Everything about this hotel was great, but the staff put it over the top- happy to go the extra mile for us!Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you so much for your kind praise! Your review will be shared with our staff who without doubt will be ecstatic to know their efforts did not go unnoticed or appreciated. We hope you will give us the pleasure of serving you once more. Do stay with us again the next time you are in town.
"Disappointed with this hotel"
I have stayed at a few Wingates and Wyndhams and this one is definitely not a good representation of the brand. Coffee maker was dirty on the inside, curly hair in the shower, rusty shelves in bathroom, and husband was pretty itchy on one side after sleeping in the bed. Not sure what that was about. The price was great though so I suppose I got what […] I paid for. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are terribly sorry to hear that we failed to meet your expectations. Your review deeply saddens us, as we put great value on guest satisfaction. It is disconcerting to read that you found the inside of the coffeemaker to be unclean and you saw some hair strands in the shower despite our cleaning staff's best efforts to ensure your room and all its contents be spotlessly clean. Your comments will be made known to the head of our housekeeping department for proper action. We do not know why your husband was itching after sleeping on the bed. You shared the same bed with him and did not have the same reaction. It could be he was just allergic to the fabric or to the detergent or fabric conditioner used on the bed sheet. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. Let us demonstrate that we have it in us to give you a pleasurable hotel experience.
"SMELLED OF PAINT"
Room smelled of paint so bad it would make you nauseous. Room was tacky and very outdated. Bathroom tub was disgusting. We all slept with our cloths on. Would not recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We sincerely apologize for failing to meet your expectations. It is disheartening to hear since we place great value on guest satisfaction. Although it is difficult to imagine that our staff would assign you a room that reeked of paint, but you have our assurance that we will investigate this matter. Once found they committed an error in judgment, proper corrective actions will be implemented to ensure that the incident is not repeated. Your comment on the state of the bathtub will be shared with our housekeeping staff who maintains the cleanliness of our rooms and common areas. Apparently, they failed to do a good job in cleaning the bathtub in your room. We want to emphasize that we are constantly seeking ways to further improve or update our facilities to enhance the positive experiences of our guests. We sincerely hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
The hotel was very clean and the staff was super friendly. They offered free breakfast and the set up was excellent. The milk was refrigerated and the food had warmers placed below. Very sanitary and pretty tasty. I would stay again. The rooms were spacious and nice.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We would like to take this opportunity to thank you for your wonderful review of our property. This is a clear testament that we are on the right path. Thank you for your kind remarks which will be shared with the entire team. There can be no doubt that they will find them wonderful, as they have strive hard each day to keep the entire hotel clean and to make our guests’ stay comfortable and memorable. It was a pleasure to have you with us. We eagerly await your next visit.
"Dissatisfied, and I never leave bad reviews!"
Before we booked, we called Wingate to ask if they offered a shuttle to Dallas Market Center on the days of our stay, Thursday through Sunday. They said yes. This is why we booked with them, as we had no other transportation. On Thursday, we signed up for the Friday shuttle with no problem. On Friday, we asked if we could sign up for the Saturday shuttle, […] and the desk clerk said to call back later in the day as the sign up form would be out that afternoon. When we called later, the manager said they do NOT offer a shuttle on the weekend. We told him that the person we talked to before booking said there was a shuttle available on our days. We also told him what the desk clerk told us earlier. He said we were at fault for not knowing the policy. He also said the policy was on their website. However, we never had reason to go to their website as we booked through hotels.com. We reminded the manager that we did call to confirm and was told there was a shuttle for our stay, and he said he can't help that we didn't look at the website. We told him we needed to cancel our reservation to find a hotel that could get us to the Market Center, and he refused to offer us a refund for that night since it was past checkout time. We would have happily checked out on time to get the refund if ANYONE had told us the truth about the shuttle. The manager was not friendly, apologetic, or helpful. Several others going to Market said they were told there would be a shuttle also. Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We shall immediately coordinate your concern regarding the misinformation about the shuttles. We will look into your feedback regarding the handling of your issue by our hotel manager. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
"Are you kidding me?"
Where do I begin? Toilet did not flush. Asked them to bring me a plunger. I called down to notify the front desk. They said they would send up a plunger but it NEVER came. I mean seriously? I had to use the rest room in the lobby for my entire stay there. I could go on but in my honest opinion this was probably a nice hotel at one time that has fallen […] on hard times and it shows by the caliber of how they treat their guests. Read moreGenuine Hotels.com guest review
Room had a wierd smell. The towels were marginal. The eggs at breakfast could have put a tennis ball to shame. It all just seemed worn out. Our sink would not drain until I crawled under and fixed the drain plug. The toilet could barely flush and the a/c was loud and hard to control. We were so tired and we were grateful to have a room despite the issues […] we mentioned. Next time however, we will pay the difference and stay at a Hampton Inn. Read moreGenuine Expedia guest review
Overall it was clean, quiet, hospitable and a lowest price we paid in the past 9 years.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field We are so delighted to read that you had a marvelous stay at out hotel. In this kind of business, the best reward is to be applauded by a guest for doing things right. Thank you so much for your kind praises. It is wonderful to know that you noticed our immaculate rooms and common areas and our hospitable staff. Best of all, we are ecstatically happy to learn that our room price is the lowest you have paid in almost a decade. It was wonderful to have you with us. We hope you will visit us again in the near future.
It was very quiet. It was Sunday night before Christmas. The motel was very clean. The location of this hotel is right on 35E north. It was very easy to get to the motel. Several places to eat very close.Genuine Hotels.com guest review
"Might be better after construction"
Just stayed overnight before a flight out of Dallas Love the next day. Chose the hotel because of the rate and included Wi-Fi and breakfast. When we checked the clerk asked what floor we wanted to be on. I just said, "Whatever you think is the nicest." She kindly gave us a room away from the freeway because it was quieter. Little did we know that entire […] hall was half torn apart for construction and our room, while quiet, had a strong smell, not like fresh paint but similar. Light from the parking lot also poured in from outside even with the drapes closed. Thankfully, the breakfast exceeded my expectations but overall, I'd still rate this place as a 2 overall. It might be better when the renovations are done. Read moreGenuine Hotels.com guest review
overall excellent hotel stay - came back a week later, and had another excellent stay.Genuine Expedia guest review
"Good enough hotel"
Good breakfast, nice room, nice pool and great jacuzzi...Genuine Expedia guest review
We chose this hotel for our night stay to celebrate our 4 year anni. It was very nice the staff was friendly and the breakfast was delicious. We did not spend much time in the room because we wanted to explore Dallas and see things we have never seen before. But the time we did spend in the hotel was pleasant.Genuine Expedia guest review
hotel was great.it was very close to where I needed to go.it was very nice and clean. toilet had a back up problem but I wasn't staying there too long at the hotel. I was there only for about 7 hrs just to sleep and eat breakfast. .breakfast was nice and hot..hotel was very nice and quiet where the rooms are. overall it was great..Genuine Hotels.com guest review
We checked in the hotel and the receptionist was VERY pleasant ( I believe her name was Sherry). However, after she left, the remainder of my stay went downhill. I am African-American and when my fiancee went the next morning to get coffee and a small breakfast bagel for us, he was asked if he was a guest. I think the quality of service here is highly […] unexceptable and the way he was approached and asked by the attendant was totally irritating! Needless to say, I will not return and am concerned about some of the hotels that are in this chain of hotels! Thanks for allowing me to voice my concern. Read moreGenuine Hotels.com guest review
"CHECK YOUR SHEETS!!"
Normally when I stay and rate The Wyndham, I usually give high mamarks. I am not this time for the following reasons: 1) We reserved a NON-SMOKING ROOM (as my receipt shows) and was given a SMOKING room. *I did not being it to the hotel's attention because if the desk attendant was doing his job correctly, he would have confirmed the type of room I […] had reserved. 2) Housekeepers DID NOT CHANGE MY BED SHEETS AND WE WERE TREATED LIKE THE BAD GUY!! Look, if it's not specified and housekeepers "clean" the room, it should naturally include changing the bed sheets...UNLESS SPECIFIED, which we did not. When these 2 incidents occur, bad hotel ratings result. This is the ONLY HOTEL we stay in when we are in Dallas and we always recommend this hotel to family, friends & co-workers. I sincerely hope you have these problems fixed as well as refund me for the change in rooms as we did not request smoking when neither of us smoke. We're coming back in May so hope things are better. Read moreGenuine Hotels.com guest review
My friend and I stayed Friday-Sunday and had a great time. It was very cold outside so we were pleased to walk into a warm room. The didn't stay in the room much throughout the weekend, as we had tons of things to see and do in Dallas, but when we were there the staff made us feel very welcomed. It's not a perfect hotel, but it's great fora place to […] lay down and relax. Definitely recommend. Read moreGenuine Expedia guest review
Good size room. Coffee maker didn't work. They said they would send someone up, but we never saw anyone. Could use some general repair work. Cracks and gaps in our bathroom wall. They should really look into DirecTV. So much more viewer friendly.Genuine Hotels.com guest review
"Right beside the highway!"
This hotel is right beside the highway and you can hear cars on the highway. I had to put my headphones on and listen to music on my phone in order to block the sound and fall sleep. The staff were rude! The hotel room does not provide a complimentary bottle of water like most hotels and the vending machine does not have bottled water, plus it doesn't […] accept credit cards and I didn't have any cash. so I had to go outside the hotel to a gas station and get bottled water. Overall I didn't enjoy my stay and I wouldn't go back there! Read moreGenuine Expedia guest review
Hotel doesn't seem to be in a nice areaGenuine Expedia guest review
This hotel was just what we needed...relatively close to American Airlines Center, very clean, friendly staff, coffee in the room, free wifi, complimentary breakfast (which we didn't try), very well priced. Highly recommended as a great value for a clean and convenient place to stay!Genuine Expedia guest review
"Avoid this hotel."
We will not stay here again. Multiple issues, extreme smell of bleach or ammonia when I checked in, had to sleep with the window open. Front desk had me check out another room and it was equally as bad. Bathroom floor, when exiting the shower with wet feet, the floor appeared to have extreme soap residue on the floor, like it hadn't been rinsed in months. […] After a shower I walked across the room from the bathroom to the bed and back. My feet felt almost sticky. I wiped them off with a wash cloth and the wash cloth cam back black. The phone next to the bed had not telephone cord to the wall The electric cord had been ripped in two. Took it to the front desk who said they would get another in 20 to 30 minutes, Never showed. Reminded the front desk the next morning to no avail. Asked for a wake up call, didn't happen. 30 minutes after the wake up call was supposed to take place, the front desk knocked on my door as my wake up call. There was more but why continue to relive a bad experience. Read moreGenuine Hotels.com guest review
"first time at this hotel"
Hotel was very good. .Price was very reasonable for location and amenities.Genuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Our deepest gratitude for the perfect rating you gave our hotel. We are extremely happy to know that you find our hotel very good, and our rate reasonable for our location and amenities. Rest assured that we will continue to take every opportunity to improve our services more. Thank you for staying with us.
Convenient to love airport. Upon arrival I asked for late check out and was told check out is 11am. In other words he was not accommodating. I went to front desk and ask another clerk who gave me an additional 45 mins. This was the only negative thing. I wouldn't stay here again because of the first clerk. I believe ing good customer service. This hotel […] has lost my business . Read moreGenuine Hotels.com guest review
Response by Wingate by Wyndham Dallas Love Field Thank you for letting us know of what happened during your stay at our hotel, and we apologize for the inconvenience you have experienced. Since we also believe in good customer service, rest assured that we will not ignore this instance. We appreciate the good rating in spite of this situation.
Business. Minor maintenance needed on toilet seat and shower head. Staff friendly and hepful. Easily accessed off of I35 near Medical District.Genuine Hotels.com guest review
"Hotel was close to EVERYTHING!"
Hotel room smelled slightly like mold we had to buy candles because it gave me a headache. It was ok in cleaniness. I think I will stay somewhere else next time. On the upside the hotel was very close to everything for the most part.Genuine Expedia guest review
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