"Great Hotel but poor staff performance sometimes"
It was generally good, however poor performance and guest relations by some staff affected the good experience at the hotel.. Room was not made up and front desk staff unhelpful...Genuine Hotels.com guest review
"Nice and inexpensive"
I have been at a few hotels in NOVA over the last few weeks, and this was one of the better ones. There was free onsite parking, a shuttle to the Metro, and a restaurant on site. I wasn't asking for much, so this was perfect. This is great for the cost concious!Genuine Hotels.com guest review
"Great location and breakfast"
The free breakfast was a great deal with 2 teens: waffles, eggs, pastries, sausage, cereal, etc. Location was great. (Free) parking across from door difficult to access due to shuttle but other spaces OK. 2 queen room a bit crowded with 2 teens and 1 parent. My sister's King room had a refrigerator, which would have been nice in our room. Good service […] and cleanliness. In-room iron not working well. Read moreGenuine Hotels.com guest review
"Close to Pentagon and Great Price"
I thought my stay with this hotel was not going to be very good, judging by the price of our room. It was surprisingly inexpensive and not bad. The room was clean, the front desk very cheerful, friendly and accommodating. They have a decent FREE breakfast with your standard waffles, eggs, cereal fruit, AYCE. The FREE shuttle to the Metro Stop in Pentagon […] City is convenient, although it can be bit tardy at times. FREE car parking at the hotel is probably the biggest thing I loved. Would recommend to any business traveler, not worried about spending gobs of time in their room other than to wind down, sleep, shower after a long days work. Read moreGenuine Hotels.com guest review
clean but average cheap hotelGenuine Hotels.com guest review
I was very disappointed in the rooms. It was very out dated and in need of some upgrades. The towels were stained, the floor really needed to be cleaned. I was just not happy with the conditions of the room for the money that I paid for it.Genuine Expedia guest review
Convient to the airport. The shuttle service from the airport to the hotel is slow. Reasonable cost for the location and quality of the hotel.Genuine Hotels.com guest review
Other than the fire alarm going off, no hot water the first night, broken coffee maker in room, and no towels the first night, it was a good experience. The staff was helpful and pleasant. The shuttle was accommodating. I would go back. Great breakfast each morning and very nice bar/restaurant in hotel.Genuine Hotels.com guest review
I found out the shuttle quits after 10 pm. Something to consider for late flights. Hotel is a little worn but it was clean and the staff nice. Good value for the money when compared to other beltway hotels.Genuine Hotels.com guest review
"Comfort Inn Pentagon Arlington VA"
The Comfort Inn Pentagon is a nice place to stay for folks looking for value and friendliness. It needs a little upgrading in some of the rooms, but it is clean and well managed. The breakfast choices are above average and the staff is very helpful. The shuttle service is not super reliable and there can be long waits as you watch the other shuttles […] come and go. I would definitely stay there again next time we visit Washingon DC. Read moreGenuine Expedia guest review
Free breakfast is great. Location kind of stinks, but they offer a shuttle to the Metro station which is also conveniently located to the Fashion Centre Mall.Genuine Hotels.com guest review
"Great value! Good hotel for a visit to DC."
Great value! Good hotel for a visit to DC. Conveniently located, clean, freindly staff. Good breakfast!Genuine Expedia guest review
"Been to Better"
It was a little bit gross, un-maintained feeling. Almost like it was hard to tell if the sheets had been changed. And the comforters were old and gross. The bar/restaurant had good food. Just don't think I would stay there again especially for the price I was charged....Genuine Hotels.com guest review
"Get what you pay for"
This hotel is on the inexpensive side and it lives up to what I paid. I needed a location close to DCA airport for a single night. When arriving we had to drive through motel parking lot and I was thinking....oh no! Then I saw the comfort inn building and was relieved to see I was in an actual hotel. The hotel staff was very friendly and they smiled! […] The rooms were a bit outdated and the bedding was somewhat old looking. The bed and pillow comfort was fine but not great. Breakfast was included and it was typical waffle and scrambled egg buffet style. It met my expectations. Overall, hotels in this area are always expensive. If I was bringing my wife and kids I would pay more for a nicer hotel. On a solo business trip for one or two nights I would stay at the comfort inn again. It met my expectations. I got what I paid for. Read moreGenuine Hotels.com guest review
"great location, close to DC"
Old hotel but clean, and comfortable. Hot breakfast is good.Genuine Hotels.com guest review
"Shuttle service to both metro and airport."
Useful for seeing Washington DC. Breakfast was acceptable and free. The motel tried hard to compensate for a problem we encountered and were truly concerned. They went out of their way to help us when we needed it.Genuine Hotels.com guest review
Very happy with hotel. Clean and comfortable rooms, free hot breakfast buffet, free shuttle to metro and airport. Friendly staff. Rates very economical. We would stay here again.Genuine Hotels.com guest review
"Not quite last resort but close."
Great price. That's the only true positive. Less than average complimentary breakfast. If you are a carb-lover and like elbowing with obese people for sugar and powdered eggs, this is the place. Some remodeling going on so maybe if that was complete I could touch the upkeep a mark higher. Free shuttle to airport.Genuine Expedia guest review
The housekeeper wasn't finished cleaning our first assigned room. The second room had a strong smell of bleach. Finally on our third try, the room was satisfactory. Quality matches the price. Had a shuttle to Metro but did not use it due to frequency of pickups( didn't want to wait 45 minutes with tired children), Breakfast was good. Outdoor pool was […] dirty but my kids enjoyed it. Read moreGenuine Hotels.com guest review
"Comfort & Service"
Great hotel and great service. More that I expected. Great location for business. Comfort Inn is a real comfort.Genuine Hotels.com guest review
not too far away from Washington DC...Genuine Hotels.com guest review
Nice staff. Quality of the hotel is dropping. Elevator needs maintenance, beds are hard, very thin wallsGenuine Expedia guest review
"great value for your money"
the staff was great!! The carpet was a mess. The carpet needs to be steam cleaned.Genuine Expedia guest review
We had a nice stay at the Comfort Inn, Arlington. The hotel shuttle to the Metro worked great to get to the DC mall area. Nice king sized bed, fold out bed for the 2 kids was okay, but narrow. Free breakfast was good. Pool was clean and had a lifeguard, it was a little bit of a walk from the hotel and had no bathroom in the pool area. We would probably […] stay here again, or somewhere else in Arlington since the Metro worked so well. Read moreGenuine Hotels.com guest review
"Overall nice hotel!"
The hotel was very clean and room was pleasant. Some of the staff were helpful but others could use some training. Breakfast was good but very crowded. Shuttle to Metro was very good, however getting back to the hotel was like a dog fight. Great place to stay if you have a way back from the Metro station.Genuine Hotels.com guest review
"closeness to airport, liked the restaurant,"
restaurant was clean, food nicely presented for ordered meals and fair prices. Continental breakfast quite nice. The desk personnel were very helpful when needed. Room was very clean and comfortable. Rates were fair given the location near airport and National Cemetary our main destination.Genuine Hotels.com guest review
"family friendly place"
really enjoyed the full complimentary breakfast, shuttle service to metro was very convenientGenuine Hotels.com guest review
"Not very helpful"
The hotel was great. Might not be the safest location. We only needed the hotel to sleep for about 6hrs. We picked it because it had free shuttle service to the airport. What we didn't know is that the shuttle doesnt start until 6am which was the time of our flight. They said they couldn't help us. We called taxi company's but they weren't running because […] of the storm the night before. So, we had on drive of the airport and pay to park our car there which means we didn't need to stay at the hotel anyways since the main reason we were staying there was to leave our car there during our vacation. Terrible start to our vacation. Read moreGenuine Expedia guest review
"Where is the good shopping"
This was our second trip to this hotel. This year and 2 years ago. It was close to Reagan Airport where my daughter was flying in and out of to go back to Dallas TX. I live in Johnstown PA, so we met in DC when she was there for a CPA conference. Both times we were looking for good shopping malls. Both times we were only told about the Ballentine Mall […] up Glebe Rd from the hotel. Not once in both years were we ever told that Pentagon City Metro stop had a huge mall with even plaza shops all around the first floor of all the high rise business buildings in that area. We found it my accident when looking in a book in the drawer of the hotel room. We were only able to spend 1 1/2 hrs there on our last day. But next year when we go back we will be sure to visit there for a longer time. We drove all the way to Rockville Md to White Flint Mall which no longer had the shopping I remember when growing up in that area as a child. But the good thing was, I got to spend time with my daughter who just turned 30 yrs old We have a nice time despite all the driving around. We will return as the staff remembered us from the two years before. They keep a clean place always and they are always pleasant and helpful. Read moreGenuine Hotels.com guest review
"not good for family"
breakast is poor,one of the" clean" dishes was still detergent covered.the staff is very unfriendly.i arrived on a sunday and i have to pay my taxi .because no shuttle.Genuine Expedia guest review
"As they say, you get what you pay for"
Very basic hotel. Old and in bad need of renovation. Cost is the only plus. Hotel shuttle to the Metro was always overcrowded. Sometimes you can't get on and have to wait for the next shuttle. A/C unit in our room was very loud.Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
"Needs maintenance & renovation"
Only 1 of 2 elevators worked the entire time we were there for 7 floors of rooms and the 2nd elevator quit for a short time on Monday. The ice machine on our floor didn't work. The hotel was starting to show signs of wear that needed to be repaired and the entire place was starting to look run down. We stayed at another Comfort Inn @ Rocky Mount, NC […] that was over 20 years old; but was newly renovated and was a much nicer experience for less $. Read moreGenuine Hotels.com guest review
They were remodeling this hotel, so the lobby was a mess but overall it is OK. The good thing is that they have a shuttle that takes you to the airport and also to a mall and a Metro Station which from there you can go anywhere in Washington D.C. You can save a lot with taxi.Genuine Expedia guest review
Only one elevator in service which made it difficult since the hotel was booked solid. The shuttle service to the metro was slow and not enough shuttles running. No towels in the room after maid service in the am. Air conditioner was not working, I had to fix it myself!! For the price of the rooms, things should have been better. The staff was friendly […] and helpful but these things should never have occured in the first place. Read moreGenuine Hotels.com guest review
Hotel is undergoing a bit of renovation. We (2 adults, 2 kids) stayed in a suite, but it was one big room. Didn't know that when we booked. It would have been a perfectly acceptable stay, but for other guests in the hotel ( it seemed an entire middle school class was on our floor). Just a few miles from the National Mall, friendly staff, good breakfast. […] And of course, the price was right! Read moreGenuine Expedia guest review
Motel could use a makeover. Its pretty shabby. Wood panels in elevators have taken a beating from years of luggage cart collisions. Place doesn't show well.On the plus side, staff helpful and curteous. Location convention to Pentagon and Arlington Cemetary. One strange thing. In order to get to the motel, you have to drive through trhe parking lot of […] another motel. confusing! Read moreGenuine Hotels.com guest review
"Better than expected"
Room and service were surprisingly very good. I expected more run down, considering the neighborhood. We even had dinner at the bar and were pleasantly surprised. We asked for a extra roll-a-way bed at arrival and it was in our room when we returned from afternoon activities. Only problem is arrival - it appears that this hotel and the adjacent Best […] Western are probably owned by the same people. It would be nice if better directions were placed EVERYWHERE outside to direct traffic in the right direction upon arrival. Not the best neighborhood, but with 90% of guests on motorcycles for Rolling Thunder, and I'm sure a lot of us legally carrying in Virginia, I believe the bad guys thought best of messing with anyone's vehicles :) Read moreGenuine Expedia guest review
Great experience! All staff members were very friendly and helpful. Continental breakfast was great. Room was very clean and comfortable. Shuttle service was excellent. The hotel was being painted and papered in some areas; did not cause any problems for us. We will definitely stay here again if we have the opportunity.Genuine Expedia guest review
"Easy to get to, safe parking"
Over all an excellent value and clean place great breakfast! On one morning NO hot water they said sorry they had to re-boot system it would be a while. I'm not sure if they meant the computer or hot water heaters! Problems do happen, I would stay again very clean and quietGenuine Hotels.com guest review
"Not bad, but not good either."
The shuttle was always late and ended too early in the evening for convenience. We always had to leave our fun stuff early just to catch it. The breakfast staff was cranky and not very helpful. The hotel was in a shambles being renovated the whole time we stayed there and they didn't even offer us a discount or anything for the inconvenience of having […] our water shut off in the middle of the day and one elevator being out of commission for a couple days. There was no easy access to shopping in the area and the people in the surrounding community were just plain scary. The only exception to all of this was the day desk staff, mainly Carlos. He was amazing and very helpful and courteous! Read moreGenuine Expedia guest review
The hotel and rooms showed its age. However, it was in the process of being renovated. Hopefully, it will be a complete overhaul. The door to my room needed to be changed. It looked as if it was not completely closed. The chain lock looked as if it had been forced open. The heating and air conditioning unit made a lot of noise.Genuine Expedia guest review
"Convenient to Reagan"
Very good, as we were staying for one night enroute to Denver after my navy ship's reunion. Your attention to our questions were direct and we had no problems in making our plane connections. Your breakfast was enjoyed by my wife and I.Genuine Hotels.com guest review
"A Decent Stay"
I stayed with my husband at this hotel on April 17th. I found it to be clean enough. The staff and service seemed good though we only stayed one night. The hotel is currently being renovated, so I understood that there might be some inconveniences. The main one that we had was with the plumbing. To complete a flush cycle, we had to hold the toilet handle […] the whole time. The water pressure in the sink was extremely low. And the tub was so stopped up that the water rose past our ankles during our showers. After getting out of the tub, we then had to wait 15 to 20 minutes for that water to go down before we could clean the tub for the next person to use it. Hopefully, these issues are being fixed in the current renovation process that the hotel is undergoing. Read moreGenuine Expedia guest review
The restaurant inside the hotel was as bad as airline food. Otherwise, adequate for the price to be so close to DC. The shuttle service was excellent and timely!!!Genuine Hotels.com guest review
"Comfortable, clean room"
Our room was very clean and comfortable. However, they are currently doing renovations; so, the hallway was not in top shape. They had a hot breakfast buffet that was very nice and was included in the price. I had read that the breakfast was a continental breakfast but instead it was a full buffet breakfast. It is conveniently located near the Birchmere […] and the most affordable for that area. Read moreGenuine Hotels.com guest review
"Comfort Inn Pentagon"
Overall we liked this hotel. They were doing cosmetic updating on the floor where we had our room, so I was a little concerned at first, but it worked out fine. They actually ended up moving us because we wanted to use our room safe and they couldn't find the key for it. The breakfast was very good, and a great way to start the day. The rooms were comfortable, […] the staff was friendly and helpful, and the shuttle service to/from the metro and to the airport was reliable. Be aware though, because our flight was delayed getting to Reagan/National they didn't offer the shuttle after 11:00p and we had to take a taxi which cost us extra. Read moreGenuine Hotels.com guest review
"Any port in a storm, no, it's a decent hotel"
Service was great, good food, smell in hallway from fresh sheetrock mud/paint (?) was very intense, uncomfortable chairs. However, you get what you pay for, room rate was very reasonable. If I'm back in that immediate area I would go back to this hotel.Genuine Hotels.com guest review
"comfort inn pentagon stay..."
overall great experience at this hotel. only stayed 2 nights. good breakfast, no additional charges for car parking.Genuine Expedia guest review
Nice room, helpful staff, and even a happy hour bar! Very prompt transportation to the airport for our early morning flight home.Genuine Expedia guest review
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