The Westin Riverwalk, San Antonio - San Antonio

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was great except the customer service at the hotel restaurant. Besides that I highly recommend it

Genuine Hotels.com guest review

clean, safe, very pleasant service

Genuine Hotels.com guest review

The premium riverside balcony was literally 1ft wide. Other premium riverside balconies were 3 or 4 ft and you could actually stand on them. We arrived at 6:30pm on Friday for the weekend and noticed this immediately. When we asked the front desk to switch our room she acted like she didn't know what we were talking about. First she tried to convince […] me that those were upgraded rooms. After some additional poking and prodding she finally admitted they were the same room prices but wouldn't switch us. I'm pretty confident that if I complained further we could have been moved but I didn't feel like messing with it. The bar tender in the awesome restaurant downstairs had a bad attitude. The bar wasn't even that busy and she didn't even acknowledge me both times I went for about 20 minutes. Read more

Genuine Hotels.com guest review

Hotel room rate did not match the room. Expected a more luxurious room. Hotel minibar and refrigerator items were not complimentary.

Genuine Hotels.com guest review

My only disappointment was the "unfriendly" phone...lol Unlike the other hotels I've stayed it, I couldn't figure out how to get my car from the garage or how to call guest services. There was no buttons on the phone to help.

Genuine Hotels.com guest review

We stayed here one night. The hotel seemed to be completely booked. We were made to wait a long while to check-in, be seated at the restaurant, be waited on and then again during check-out. I am accustom to waiting 5 min or so but we were in excess of that everywhere. This hotel needs more staff. Next door, our friends were staying at the Hotel Contessa […] and they didn't experience any of these issues although they were fully booked as well. Stay someplace else! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had booked this hotel online, when I arrived to the hotel they had no rooms ready for me. A guy then came up beside me and said "I am in need of a hotel room." the woman said ok we have a room on the 12 floor available right now we can get you in and off he went while I waited 45 minuts for a room to become available. I then got into my room and the […] remote was broken so I called it in and the guy said "I dont know if we have any working remot left ima check and get back with yuh" he then hungup and a few hours later I received the remote. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Only bad thing was traffic but that is out of the hotels control great service hotel and staff were top notch recommend to any couple looking for get away try spa wife loved it

Genuine Hotels.com guest review

Great hotel for my romantic weekend, loved it. Staff was super friendly! Room wasn't ready as soon as we arrived but the front desk clerk made that up to us with a credit from the Zucca restaurant downstairs.

Genuine Hotels.com guest review

We enjoyed our stay. The room was very clean, comfortable, and the entire hotel was a great place for a romantic weekend getaway. Staff was friendly and hotel was immaculate. Our only complaint was that our room was not ready until almost 5pm, which didn't really seem acceptable to me given the price, caliber, and expectation of service that we would […] expect from Westin. But overall, great hotel and great stay! We will definitely be back! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Received bad service. Failed to provide room servoce and valet parking as expected.

Genuine Expedia guest review

David our Concierge made us the most romantic reservations for dinner over the river walk. The service was fantastic at Acenar, the food was a surprise also, Mexican food with a twist. All we did was inform David it was our 26th anniversary and he had them roll out the red carpet for us. The restaurant staff greeted us with "Happy Anniversary!" and […] seated us at a romantic corner table with a River Walk view. There was even a traveling Mariachi band that sang and played a few tunes for us! And when we returned from dinner we had a special anniversary tray waiting for us when we got back to our room. David is a true gentleman and an expert at making people feel like royalty. Real customer service is not dead, it just all moved to the staff of the Westin River Walk. Read more

Genuine Hotels.com guest review

Great hotel and just far enough away from the activities to get some sleep.

Genuine Expedia guest review

Beautiful hotel! Wonderful view! Nice price!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our first visit and we found all the staff from check-in to out waiter at dinner extremely helpful and very accomodating. It was our 10th Wedding Anniversary and we were not planning on having dinner in, but circumstances changed and we dined in. Our food was excellent and our waiter, Raul, was absolutely wonderful and made our evening one to reme […] mber. Read more

Genuine Expedia guest review

The Westin Riverwalk is a fantastic vacation spot. It might be getting a little old but it's still the best on the river. We stay ther every year at the same time ant it's someting to look forward to. Se you next year!!!!

Genuine Hotels.com guest review

My mom & I stayed at the Westin San Antonio and loved it! The location is great on the river walk. The hotel room was clean and all the staff we interacted with we're pleasant and helpful. Would stay again.

Genuine Hotels.com guest review

We have stayed at the Westin San Antonio several times before. We think it has declined noticably! It was a great hotel in the past, now only good,at least for the money..no turn down service, no ice in the room every late afternoon, no shoe shine, no paper delivery ( you have to ask for a Journal). Can you imagine they ask $1 for a bottle of water? […] I guess the huge tourist trade don't know the difference, so awe them with a beautiful lobby and do away with the extra refinements. Too bad Read more

Genuine Expedia guest review

I have happily stayed with Westin before but was disappointed in this stay with them. When we arrived we were bombarded by several valets that rushed us through emptying out our car. We weren't even sure we had everything. We were assigned a room on the LOUD "traffic" side of the hotel instead of the Riverwalk side. The hotel was not full so I don't […] understand why they wouldn't give their guests the best experience ever. The "heavenly" beds were hard. (This was the main reason I chose this hotel - I loved the heavenly beds in other hotels). The temperature outside at night was in the 30's but the room only got up to 70 because the unit installed only worked on the "low" setting. We had someone check on this and it was installed this way so we were cold most of the time. We had a buffet breakfast that cost us $34 each. The cost was rather extravagant for a buffet but it was Christmas morning so there wasn't very many places to eat plus it is hard to get employees to work. I have loved Westin before but was totally disappointed in this stay. Read more

Genuine Hotels.com guest review

I normally do not do fancy, but for the honeymoon, it was a nice change of pace. The room either had what we needed or they would bring it to us, with the exception of a microwave, but we were not reheating food this trip. The view over the riverwalk was very nice, and even was over the pool and outside dining area. Location was perfect for what we […] wanted to do that weekend, with the riverwalk right there as well as all the shops. I definately reccomend going on a boat tour while staying here. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed our stay. The staff was very nice and friendly. We would recommend it to our friends

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is how a hotel should look. Great location and nice hotel.

Genuine Hotels.com guest review

There was mold in the shower and the AC did not work very well the first night. The service was exceptional.

Genuine Expedia guest review

The sink was stopped up and the shower heads are poor. The heat and air does not work well. Find out at check out the the parking for the car was $ 32.00 per night.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel is very nice. The hotel is on the riverwalk but is a good walk from the main attractions on the river walk.

Genuine Expedia guest review

I have read reviews that complained about the small balcony. Although small it is perfect for two to see the lights and view. It was perfect! It's not like you will need to sit outside for hours. It serves the purpose for a couple who enjoy each others company and view. I see now people just like to complain. It's was beautiful and I would highly recommend […] this place for a couple weekend getaway! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Should have been told that the hotel lounge and restaurant would be completely shut down the evening of 11/23/12 fo the river parade. Needs to be a notification on the website or at least notified upon check in. We didn't even know there was a parade until we left the hotel and walked around.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed our stay with the exception of the room type we needed and had booked double rooms but were given kings.

Genuine Hotels.com guest review

Loved the room and the hotel itself was very nice. The location is on the Riverwalk and the price was nice. Will be staying there again.

Genuine Hotels.com guest review

My husband and I enjoyed our beautiful, river view room with balcony. The hotel was lovely and concierge/front desk/valet were all wonderful! Our Thanksgiving meal on the river walk at Zocca Restaurant was superb. However, no one bothered to clean or even tidy up our room on Thanksgiving day. I understand it was a holiday, but we had wet towels, trash, […] no coffee refills or cups, no new toiletries, etc. and for the expense, we were disappointed. Read more

Genuine Hotels.com guest review

Every encounter we had with the staff was very nice. I believe the hotel was a little under staffed. There was a wait for any service - restaurant (2 meals), room service, the bar. Most pleasant person was someone that I didn't meet - talked to him on the phone !!

Genuine Expedia guest review

Very elegant and everyone was very friendly and attentive!:) Really enjoyed our stay!:) Can't wait to come again!:)

Genuine Expedia guest review

Cigarette butts on our room balcony. Bathroom sink draining ever so slowly. Room decor a bit dated and room not spotlessly clean w/c is a disappointment for a hotel of this rating.No free wifi. Valet parking expensive @ 30 + tax a night.Beautiful lobby and hotel situated in a quieter part of the Riverwalk. About a 5 min walk to river walk restos and […] San Fernando Cathedral and 10 min to the Alamo. Easy check in and out. Despite the setbacks will consider staying here again Read more

Genuine Expedia guest review

The hotel was fabulous. We loved the decor and lovely setting. Our complaint was no attendant at pool bar and no hot tub. The menu Was priced high as well so we ate out. Otherwise the facility was clean and well maintained. We had a great stay.

Genuine Expedia guest review

entire staff was most pleasant and helpful. The room/bed - superb. Quality bathroom. Excellent restanrant.

Genuine Expedia guest review

Wonderful, loved the fact that the pool was open early and stayed open late.

Genuine Hotels.com guest review

wonderful stay great value

Genuine Hotels.com guest review