"Nice hotel at the river walk"
The hotel personnel was courteous; the hotel was clean and comfortable; it has a top rated restaurant; however, it didn't have a fridge in my room.Genuine Expedia guest review
Old buildingGenuine Hotels.com guest review
"Nice place but the cost of parking is too high"
Overall, we enjoyed our stay at the Westin Riverwalk. The room was clean and comfortable and the hotel has easy access to the Riverwalk. It's not along the busy areas so it's quiet at night. However, the cost of parking is extremely high. This is a big turn off for me so will probably not stay here again. Wasn't sure how to reflect this in my rating […] so gave a low rating in Hotel Service since my issue is with the parking service. If you don't mind shelling out the bucks for parking, it's a nice place to stay. Read moreGenuine Hotels.com guest review
No microwave in room , also found a bundle of hair in shower.Genuine Hotels.com guest review
Room would not cool down. Never received any clean towels. They did make it right with us.Genuine Hotels.com guest review
The Junior Ste w/Balcony was Quiet, Clean, and Comfortable.Genuine Hotels.com guest review
Very nice hotel, but I wouldn't pay the premium for river side balcony room if your higher than the fifth floor. We were on the 14th floor and we had a view of the adjacent buildings roof and noisy air conditioning units. Couldn't even see the river unless you hung over the balcony.Genuine Expedia guest review
"Close to Riverwalk. Balcony door would not lock."
Balcony door wouldn't lock. Temp wouldn't control in shower. Had to buy Starbucks coffee since hotel didnt provide. Parking was $35/night. Worse than Washington DC. Overall not a great experience.Genuine Expedia guest review
"Nice Hotel On the Riverwalk"
Nice Hotel, and location. It was right on the riverwalk I didn't have to use my car to get anywhere I can just leave the room and go down to the riverwalk and then walk back to the hotel at the end of the day. We got the deluxe room with a balcony and a king size bed. The room was a decent size, the balcony was also nice a little smaller than I expected […] and the view was blocked by a building but the architecture of the building was nice so I didn't mind at all. Overall, nice room and nice location. Read moreGenuine Expedia guest review
"On the Riverwalk"
If you want to stay on the Riverwalk, but in a quite place, this is the spot. Ate at the hotel restaurant, and the food was very good. Tables beside the river, non-crowded. Walking distance to everything on the Riverwalk and the Alamo. Other good restaurants on this non-crowded section of the Riverwalk.Genuine Expedia guest review
"Nice hotel everything was just around the block"
This was are first time to stayed on the hotel. We had a great time in San Antonio everything was so close to the hotel. The water river view plus the Hard Rock Café is just across the street from the hotel. I really recommend this hotel and will stay again on our next vacation to San Antonio.Genuine Expedia guest review
"Convenient to convention center & riverwalk"
The hotel is very nice, but the beds were way too firm! They advertise a "Heavenly Bed", but in my opinion, it was just too hard. The down pillows were comfy, though. The bathroom was roomy and elegant. We enjoyed relaxing by the pool and having a drink at the pool bar. However, the drinks were pricey. $12 for a margarita. If you use the hotels's valet […] parking, that will cost you $35 per night. We self parked in the garage across the street for $15 per night. Overall, we enjoyed our stay, but probably wouldn't stay again because the beds were uncomfortable. Read moreGenuine Hotels.com guest review
Beautiful hotel. Staff friendly. Only complaint was I didn't get fresh towels after I didn't answer the door at 1000 when house keeping was banging on the door.Genuine Hotels.com guest review
Eat at the antler club. It is expensive but worth it.Genuine Hotels.com guest review
"Great place to be!"
Great location, courteous helpful staff, loved the shower especially!Genuine Hotels.com guest review
"We stay here every year, but..."
We booked a room for 4, which, in the past, has always meant 2 queen beds (I guess, maybe I'm confused). Anyway, upon check-in, I was advised that we weren't getting queen, but it wouldn't be twin. The air conditioning was not dehumidifying properly, as the room felt humid the entire time we were there. The tv wouldn't work properly. Cables were disconnected […] and once reconnected had to be reconnected each time to get the channels to change. If we left it on, there wasn't a problem. A lamp in the room was broken and for a 4 person stay, we only had 3 towels in the room and 2 washcloths. I realize these are all minor issues, which is why we didn't complain, but we were disappointed and slept horribly due to feeling very cramped while sleeping. We love staying here and probably will again next year. Just a frustrating weekend. Read moreGenuine Expedia guest review
"Beautiful hotel on the riverwalk"
Great atmosphere. Fabulous experience. Would defiantly stay againGenuine Expedia guest review
"Perfect location, close to all downtown must see"
Loved it, too bad i was there for work.Genuine Hotels.com guest review
"Poor customer service and housekeeping"
The hotel was not even close to full and they put us right across from housekeeping. It was incredibly noisy and carts were right in front of our door the entire day Vacuuming the halls at 8:30 am. The sheets on the bed were not put on correctly where the mattress was exposed. We requested a rollaway bed at 8 am for that night. It never showed up. We […] called the front desk several times when we arrived back at the hotel at 10 pm and there was no answer. When we tried to get our car outnof vaket we had to call the front desk 6 times before we got an answer. Our entire stay only one washcloth was in our room. I had to walk out to the cart that sat in front of our door the entire time and get some. My clean bath towel had a lovely black hair on it when I unfolded it to use! The staff was not friendly and never asked how our stay was. When my husband checked out he complained about our stay and all they did was take off our $22 bar tab. This hotel was not all that! Spend your money somewhere else. There are plenty of nice hotels on the riverwalk with friendly staff that truly want to make your stay the very best it can be! Read moreGenuine Expedia guest review
"Great place to stay"
Not only did we have a great view of the river, we were close to dining, entertainment and many food choices. The room was great, loved the shower!Genuine Hotels.com guest review
For what we paid, I expected a lot more. The room was dirty, and when we wanted to change rooms, we were told there wasn't a single room available. Also, valet parking was ridiculous, the parking garage is right across the street, yet it took 20-30 minutes for them to bring it to us, and that was with us calling down 10 minutes in advance.Genuine Expedia guest review
Great hotel --- everything about the hotel is very high quality. Great location on the riverwalk, with fantastic jazz music and happy hour. The only down side is that you pay for things that you might expect to get for free, like internet and breakfast. But that is pretty typical for this touristy area.Genuine Hotels.com guest review
"Nice hotel on the River walk. Close to everything."
NIce hotel, great pool and close to really good restaurants and bars on the river.Genuine Expedia guest review
"Loved the location and cleanliness of the hotel"
Great experience. Would definitely recommend others to stay there and I will be booking a room with Westin next time I stay in San Antonio.Genuine Expedia guest review
"Quiet and convenient"
Fun to stay at a luxe hotel. Accommodated our daughter checking in prior to our arrival.Genuine Expedia guest review
There were many things we liked about this hotel, the location was great, the lobby and room were both very nice and the everything was very clean. However, we were disappointed that there were so many hidden charges during our stay. WiFi is not free, parking was $35 a night, our room lacked a hair dryer and a refrigerator. The staff was unable to provide […] directions to any local restaurants or other attractions. Read moreGenuine Hotels.com guest review
"Excellent stay for the price paid."
We absolutely loved staying in this hotel. It was close everything we wanted to do. The only negative comment I have is when we booked the rooms we specifically asked for one of the rooms to be on the lowest floor possible due to my mom being afraid of heights. Well she was on a floor higher than I was and when she tried to change she was given some […] nonchalant excuse. No one seemed to care about her fears. :( Besides that the hotel staff was nice and friendly. I would give it a perfect 5 but the only thing they're missing is free breakfast for the hotel guests. That would be nice. Read moreGenuine Hotels.com guest review
"Close to the river walk and shopping."
My wife got to have her first volcanic rock massage and thoroughly loved it. Room was nice and comfortable. Also my son loved the pool. The internet not free unless you go down to the lobby. Parking at the hotel is $36.00 A Day. Across the street parking garage is $15.00 a day you can walk to everything you like to do and there's always a taxicab at […] the hotel if you don't want to walk. Read moreGenuine Expedia guest review
Dirty, messy, unkept. Certainly never going back. What an unpleasant experience.Genuine Expedia guest review
The overall experience was very nice, but I paid extra to get a balcony room on the Riverwalk. I pictured the balcony to be big enough to have chairs and a small table. It was 12 inches deep on the open door half and 8 inches on the closed door half. Plus, they had a free drink and snack time at 5 pm Monday-Saturday. I arrived on Sunday at the same […] rate as the remainder of the week. I did not feel that we received a value that I perceived of a five star hotel. Read moreGenuine Hotels.com guest review
The hotel staff were extremely accommodating and professional. My 2-yr-old especially enjoyed your Westin Kids Club rubber ducky and fun pack. Kuddos for the little things! Plus, the hotel was beautiful and offered everything we needed. We'll definitely stay again if the price is right!Genuine Hotels.com guest review
This hotel was perfect for all of our needs while we stayed in San Antonio. It is right on the Riverwalk, at the quieter side, but still a quick walk to all of the things that the Riverwalk has to offer. The pool was great to cool off in after a hot day, but we were disappointed that there wasn't a hot tub. No onsite parking, but valet services and […] a parking lot was right across the street. If we had known everything that we wanted to do was so close by, we wouldn't have rented a car. All the employees were very helpful and friendly. Read moreGenuine Hotels.com guest review
We had a great time overall. The staff were very attentive and helpful. The room was clean, cool, and had an awesome view. Wanted to steal the mattress! The restaurant downstairs is to die for. Only thing that could have improved our experience - having a fridge and microwave readily available instead of having to request them.Genuine Expedia guest review
"Right on the river walk"
We had a wonderful stay the hotel is right on the river walk. I have two babies and asked for two cribs on the day we booked are room. The day we checked in and arrived in are room the cribs where already there and set up. I would have to say the location is wonderful right in the middle of everythingGenuine Expedia guest review
"Hotel on the River walk"
Hotel and staff were very good. I only had one person that was rude. We went into the gift shop late one might and got a drink. We asked the attendant In shop what time breakfast was served in the cafe. She said, " breakfast isn't free here." I told her I understood that I just Wanted to know when they began serving breakfast. She called and found Out […] for us but she assumed we wanted a free breakfast because we were in t-shirts And shorts? It was very rude. We didn't go near her shop again. Read moreGenuine Expedia guest review
Everything great except for the expensive parking lot.Genuine Expedia guest review
"Nice hotel and great service"
Nice hotel, good customer service, very friendly. The room was a little humid but It's Texas and it's hot so I won't blame them for that.Genuine Hotels.com guest review
"Too many hidden costs"
The hotel's only parking service is a valet service worth $35.00 USD per day. If you want to park outside the hotel, you need to park across the street for $15.00 USD per everytime you go in or out of the public parking lot. In the evening, there are no convenience stores open even though the hotel is situated on the Riverwalk. For a few alcoholic beverages […] and a granola from the mini bar in the hotel room, our final bill for extras came out to $75.00 USD. Read moreGenuine Hotels.com guest review
Awesome! We took our Shar Pei and the staff and restaurant were super kind and catered to our every need. Bella loved it. Lobby bar happy hour for all was a nice touch.Genuine Hotels.com guest review
We were in downtown for business, and this was an excellent choice for us to stay. Right on the riverwalk, but far enough away from the busy part for it to be quiet. We will stay there again, we loved it. The staff were all very friendly and helpful with any questions or directions I asked about.Genuine Expedia guest review
Great location and in a quiet area down a block from the nightlife section of the riverwalk. Order two double beds, did not get it as advertised but they added a rollaway to the king bed that we did receive. Room was a bit small but otherwise great for the value.Genuine Hotels.com guest review
"SA River Walk"
Hotel is nice, public areas are well furnished and classy. Fronts on a quiet and lovely section of the River Walk but is in close proximity to the busier and more tourist oriented areas. Down sides, parking is extra at $15 daily for self parking across the street or $35 daily for valet parking. Breakfast is expensive ($68 for two adults and two kids) […] and nothing to write home about. Read moreGenuine Hotels.com guest review
"Peaceful Riverwalk Area"
Great staff. Very nice hotel.Genuine Hotels.com guest review
Check in was fast and smooth got there two hours early and there was no problem. The pool area was very clean. Vallet parking was awesome the girl that assisted us was very friendly.Genuine Hotels.com guest review
"Visit to the Alamo"
I took my 2 daughters and youngest grandchild to see the Alamo. San Antonio is my home town. They enjoyed every moment of the river walk. It was beautiful! Too much walking for me, but everyone enjoyed the view from the window, and the river walk. The food was delicious and people were friendly.Genuine Expedia guest review
"Nice but could use some fine tuning"
My wife and I love going to the river walk from Austin and sometimes we decide to spend the night on a whim. We did this on our anniversary in June and the Westin had a sale rate that made us choose it over our usual choice. The hotel was clean and fairly comfortable, but many of the ammenities that other nice hotels include in their room rate are additional […] costs here. The room was clean but small. The carpets could use some freshening because they had that stale odor to them, both in the hallways and hall. The desk staff is friendly but the valet and baggage handlers are a bit unprofessional.The Westin has a name that is synonymous with quality, but this hotel has a Holiday Inn Express vibe with marble in the lobby. Overall, we paid a good price for same day reservation, but there are much better hotels on the river walk in this hotel class. Read moreGenuine Expedia guest review
"On the Riverwalk, with a very good restaurant."
Hotel Staff was veru courteous and helpful. Zocco's waiters and staff was very helpful and resolved a problem that developed within minutes.Genuine Hotels.com guest review
"WOULD COME AGAIN AND AGAIN!!"
REALLY NICE HOTEL, STAFF WAS VERY HELPFUL, WE HAD NO PROBLEMS WHAT SO EVER, I WOULD COME BACK AGAIN WITHOUT HESITATION.Genuine Expedia guest review
Great!Genuine Hotels.com guest review
"Need some attention on room cleaning."
I stayed here with my son for a couple of nights. Generally, the hotel is nice. Location was perfect as well. There was some trash around in the room when we got there. Also, all the lamps in the room were unplugged. Beds were clean and comfy and the bathroom was clean as well.Genuine Hotels.com guest review
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