Had an Excellent time!Genuine Hotels.com guest review
"No parking space"
Arrived at the hotel and was surprise, no parking space within the hotel. Parking space that I think has contract with hotel was full and only valet parking that cost $35. Unfortunately no double queen bed available, staff member transferred us to grand Hyatt which has a big parking space underground. Well, service I should say good that they try to […] accommodate their costumer and make it happy. Read moreGenuine Hotels.com guest review
Great hotel, walking distance to everything in the downtown area. Will definitely stay there again.Genuine Hotels.com guest review
"One of the best in Downtown"
The Westin Riverwalk is in an awesome location. A little removed from the busiest (and noisiest) parts of the Riverwalk, but it's a short and easy walk to all the shopping, restaurants, and attractions of downtown. And it seems to be in a little better part of downtown. It was also easy to get to from the highway. Valet parking, but the option of self […] parking directly across the street can save you a little. Staff is pleasant and courteous, and the hotel is very nice overall. Our room carpet seemed in need of cleaning, as did the upholstered chair. But beds were comfy and clean, and the spacious bathroom was also very clean. We'd stay again. Read moreGenuine Hotels.com guest review
"AWFUL STAY- stay at The Contessa instead"
I booked my hotel 2 weeks in advance on expedia for a double bed room for the 3 of us but when we checked in they didnt have any double bed rooms, only king bed rooms so they offered an awful rollaway bed that was nothing more than springs covered by a sheet and all they could offer us was a free drink at their bar which was only good for beer or a […] house wine.. Neither of which i drink.. So i asked for my money back ($300 a night!!!!!) and went to The Contessa next door which was way nicer and they had double beds available and we could walk right onto the riverwalk which is why we went to begin with and it was the same price as The Westin. Read moreGenuine Expedia guest review
"Family quick trip!"
Very nice hotel for a great price, with a few minor flaws-- Pool & pool area was pretty small, & uninviting. Parking, or lack thereof, SUCKED. The parking garage was full for self service, which would of been $16, but same garage not full for valet. So we were basically forced into paying almost forty dollars for valet! Not happy! It's kind of situated […] away from the hot spots of the riverwalk, so be prepared to walk if you want to dine or go out there. That also was a drawback, especially with our kids! Read moreGenuine Hotels.com guest review
Room was dirty when we arrived. They promptly had housekeeping clean it. Then at checkout we waited over 30 minutes for a bell hop & were told that the dispatcher was new, which was the cause for the delay. Overall the hotel is nice, but we were not impressed with the service or cleanliness.Genuine Hotels.com guest review
We had a nice very affordable suite with 2 balconies overlooking the Riverwalk. The service both in the hotel and restaurant were amazing.Genuine Hotels.com guest review
Great service room and bed very spectacular.. Would recommend to anyone visiting San Antonio,, great locationGenuine Hotels.com guest review
"Great River Walk Location, Great Restaurant"
Stayed with our young kids. Great hotel. Staff very helpful. Italian restaurant was fantastic on the River Walk. Would definitely recommend.Genuine Hotels.com guest review
"Birmingham luv this one"
Very affordable for the location and convenient. We had a wonderful time my sister and I. We will definitely be back. GO SPURS!!!!!-Genuine Expedia guest review
We advise we arrive late and the moment we. Checking the hotel was overbook and the give only one room from two we book. Very disappointment to sleep 4 adults in one bedroomGenuine Expedia guest review
"Good Hotel on the riverwalk and centrally located."
Staff was very cordial and willing to help with any request you had. They went out of their way to assist you and that was from the maid staff to manager. The only complaint i had was the temperature of the shower two days it was not hot enough. It was nice to pay three star prices and get five star treatment. I will book them again on next trip to […] San Antonio. Read moreGenuine Expedia guest review
The Westin is a very well appointed, clean hotel. The staff was polite and accommodating. My only complaint was that our king sized bed was so firm that my husband and I both had trouble sleeping.Genuine Hotels.com guest review
Overall it was a great experience. I really enjoyed the hotel. I was slightly dissatisfied with the pool.Genuine Expedia guest review
Not what I have expected for a 4 star hotel. Dated furniture . Bathroom door got stuck and my daughter couldn't get out. Not what you usually expect for a Westin and for $250/night.Genuine Expedia guest review
The management was able to accommodate to my needsGenuine Expedia guest review
"Great Riverwalk Location!"
Great hotel to stay at during the Classical Singers Competition. I would stay here again.Genuine Hotels.com guest review
It was wonderful id recomend it to all my friends the staff was geeat and all that we needed was at our fingertips.Genuine Expedia guest review
"Beautiful Room but other issues."
The room was beautiful and the location was great. However, room service came 3PM one day and 10AM the next. They did not give additional soap or shampoo (which I needed) either day and I had to call them. Every other hotel I've stayed at for the past 10 years, no matter how cheap, always gives additional soap and shampoo every day. As a result, I left […] a smaller tip. A few hours after checkout, I received a new bill which included a $4.34 charge for the Honor Bar which I did not use. Coincidence? I called them and they dropped that charge. The hotel also charges for parking each night and internet for more than 1 device. Read moreGenuine Hotels.com guest review
All of what is expected of a Westin hotel. Great location and great service.Genuine Expedia guest review
Great location,quiet,great staff. Would book again without doubt. Outdoor pool/bar-excellent.Genuine Expedia guest review
I went San Antonio for the spurs game, the hotel is only 15 mins drive away from AT&T center. The river walk is also fantastic, this place is definitely a good choiceGenuine Hotels.com guest review
"Perfect 1 night stay at the Riverwalk"
We stayed here to attend a 1 day sporting event, the service from arriving at the hotel at past 11pm was great. The night gentleman was very attentive. We tried to dine at the restaurant downstairs, however, the service there left something to be desired, perhaps because it was late, and they were only serving food at the bar. We were told it's not […] normally the case. We had requested a king bed, but we got a double, which was just fine. The room and bathroom were up to par, everything we needed was in order. The remote on the TV made it a little hard to switch channels, but that's not their fault. In the morning, check out was easy, we got to print our boarding passes for free in the business center. We attended the sporting event and asked the hotel to store our luggage which they kindly did. Everything was as advertised. Read moreGenuine Hotels.com guest review
"Best hotel on the Riverwalk"
We had a great stay! The restaurant was amazing, along with the view. Very comfortable bed.Genuine Hotels.com guest review
"River walk stay for fiesta"
Great overall stay, the only thing I dont like about this hotel is the location of their hotel bar, it is tucked away downstairs and Irish it was up in the hotel lobby where there would be more foot traffic, etcGenuine Hotels.com guest review
Great location and fantastic service from the valet, front desk and especially Joe at the Zocca bar. Will definitely stay at the Westin again.Genuine Hotels.com guest review
Great hotel. Family of five. 3 small children. Pool was great. Hotel was walking distance to everything you want downtown. It was a bit noisy (from street traffic on the weekend)Genuine Hotels.com guest review
I've stayed there before and the quality has defenetly gone down, had to go get my own luggage down at the lobby after i requested to get delivered, order breakfast and was disappointed with the quality for the amount that i was billed, room felt empty for a westin hotel.Genuine Expedia guest review
Nice stay in a gorgeous room. Close to everything. Spa was amazing!Genuine Hotels.com guest review
Wonderful hotel and great location! Will be back to visit!Genuine Expedia guest review
Enjoyed the San Antonio Area, beautiful areaGenuine Hotels.com guest review
Room was very small; long walk to elevator and lacked a lot of little comforts I would expect from a hotel of this reputationGenuine Expedia guest review
"Very nice Riverwalk hotel"
The rooms were lovely, the staff very helpful from the car valets through desk personnel and room service delivery. The restaurant was excellent and very convenient. The ONLY problem I had was finding the hotel entrance since I'd never been there before and it's on a one way street so I had to circle a few blocks to get back around.Genuine Hotels.com guest review
"Best riverwalk hotel"
Rooms were very nice. Right on the riverwalkGenuine Hotels.com guest review
This was a very enjoyable experience. The staff was attentive, knowledgeable and courteous. Our room was clean and comfortable. Wish we could of stayed longer.Genuine Expedia guest review
Nice hotel on the river. Staff takes good care of you. I always enjoy my stays at the westin riverwalk.Genuine Hotels.com guest review
"Nice hotel on the Riverwalk and quiet"
We decided to stay at the Westin for our Valentines weekend getaway. It was so nice and clean and comfortable. We loved the fact we could just go down stairs and walk right onto the river walk and with in minutes get to everything. The staff was welcoming even though we were not really sure what to do or expect. They walked us through everything. The […] Valet parking guys were wonderful, we couldn't find a lot that was open so we went to Valet our car at noon. It was very resonable and it took away the stress and having to find one ourselves. The front desk had a room avaliable for early check in and allowed us to check in early. This was a relief. Someone brought our bags up to our room and helped us get settled in. I can not wait to go back and stay another weekend with them. Read moreGenuine Expedia guest review
"Excellent location and services!"
We traveled with our two small dogs and were so appreciative of the ease to care for their needs as well as our own. The staff was exceptional and the location perfect!Genuine Hotels.com guest review
Stayed at a few hotels on the River walk... best stay ever. Definetly spend the extra cash and up grade your room to a suite.. beautiful rooms. Everyone is friendly and had a smile on their faces. this place is perfection.Genuine Hotels.com guest review
We were in Texas for a friend's wedding and a mini-vacation. Our room overlooked the river and river walk. The room was huge with a large bathroom. There was plenty of closet space, king sized bed, desk, side chair, and ample space to stow our suitcases. Overlooking the river walk makes you forget that you are in the city. We enjoyed our stay and will […] be back! Read moreGenuine Expedia guest review
Our problems with this hotel originated with a personal phone call made to the hotel to confirm various pet-friendly conveniences that might be available. Unfortunately we were told that there were lots of potty areas around the base of the hotel itself. Because that was untrue, we spent way too much time searching for and then taking our dogs back […] and forth to a very suitable park some blocks away. As our stay was short, we ended up not seeing much of the River Walk at all. I have to say the bit by the Westin was very pretty, though. Unfortunately there was a second 'untruth' in our earlier phone conversation. We were told that our dogs could sit with us to enjoy breakfast at the Westin's outdoor patio. When we called down to check when they opened for breakfast we only then discovered that, in fact, our dogs would not be welcome. At that point we were fairly 'livid'. We had just enjoyed a lovely dinner at Rita's on the River which advertised and did accept dogs on their patio. The contrast with the Westin was striking! The gentlemen helping with our luggage were the highlight of our Westin stay. Next to them was the little snack shop, which was our 'saviour' when we returned from the dogs' last morning walk to see that we could at least buy a nice little 'breakfast' there before heading out on a ten hour driving day. I might mention that we had made a four hour drive the day before to just include San Antonio in our trip. Read moreGenuine Expedia guest review
The hotel was very clean and comfortable -- it was more than welcoming to overnight guests.Genuine Hotels.com guest review
This hotel takes care of their guests!!Genuine Hotels.com guest review
Great location! We had a small family gathering at the Westin and we were able to walk to everything.Genuine Expedia guest review
Only stayed here for one night in December with my girlfriend but it served it's purpose well. The free upgrade to a room with a balcony was a great start and I'd recommend booking one, although be aware that you're then hear people outside talking/shouting on the Riverwalk. The hotel is located just off the loudest area of the Riverwalk, which is great […] for a quieter stay. Rooms are large and comfortable and the staff treat you brilliantly. The only improvement I would make would be the parking situation which is across the street that is very expensive but overall I would highly recommend the hotel. Read moreGenuine Hotels.com guest review
Excellent service!! Everyone very helpful! The atmosphere was very relaxing ..and the food was great!Genuine Expedia guest review
The hotel staff was great! Very polite and accommodating. I would definitely stay here on my next visit to San Antonio.Genuine Hotels.com guest review
"New years eve celebration with friends"
Very relaxing Good valet service - very alert xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxGenuine Expedia guest review
"Right on the Riverwalk"
The hotel was very crowded for New Year's eve when we arrived, but the staff handled it well.Genuine Hotels.com guest review
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