"Why not pick the best?"
I had to stay overnight in San Antonio, meeting clients for dinner. Why not stay at the best spot on the River? The facility is amazing, the staff well trained, rooms are comfortable and quiet! I parked across the street in a secure parking garage to save a few bucks ( the place is a bit pricey ). To me it's the best spot on the river.Genuine Hotels.com guest review
"Excellence & quality"
I will come back without doubsGenuine Hotels.com guest review
"Nice stay at river walk"
The hotel is good, bedding comfortable and quiet room in the middle of river walk. Minor issue is that for 4 stars I thought they were scant on their toiletries....Genuine Hotels.com guest review
"Loved our Stay!"
Our family stayed there this past weekend, one night, and had an awesome time. The staff was awesome. We had drinks at the bar and loved our waiter, Raul. He was awesome. We will come back for sure...Genuine Expedia guest review
"On the Riverwalk"
Room was very nice. For the price of the room, internet was an extra fee. Had to call and have the refrigerator unlocked. We were not using for the refreshments in the refrigerator but used to store food since my daughter is on a specific diet.Genuine Expedia guest review
"My stay at Westin Riverwalk"
It was very relaxing and quiet. All the enployees were are very courteous and helpful. Showers were wonderful.Genuine Hotels.com guest review
"Excellent hotel, bar and food (People are so nice)"
I had to change to a handicap room at last minute due to a foot break and surgery. Room was ridiculous far away from elevator (3 hallways, 3 turns at end of hallway). Hard for a wheelchair bound person to get to, but handicap accomodations in room were fantastic, convenient and appreciated. Just can't believe they did not have a room closer. dinner […] at Italian restaurant was AMAZING, bar was great and all personnel were as nice as they can be. They even lent me a wheelchair for free for the entire stay. Very kind. Read moreGenuine Hotels.com guest review
Westin was pretty clean and the staff competent. We stayed 2 nights in 2 rooms and, in both cases, they we redoing carpeting in the room directly above us. While I dislike making complaint calls, I did call service on the first instance and figured there was no point to it the second. Overall the hotel was clean, well situated on the River Walk, with […] a pleasant staff. Read moreGenuine Expedia guest review
Great stay, great service, especially Mackenzie at the front desk. I was a little disappointed that there is a charge for wireless service.Genuine Hotels.com guest review
"Very Pleasant Stay"
We stayed in the hotel for two nights. Great Location in the Downtown San Antonio. Staff is very pleasing and helpful.Genuine Expedia guest review
Very helpful and nice staff. Didn't have to worry about anything! Everything was taken care of and great location!Genuine Expedia guest review
"BDay Anniversary and Family Vacay all rolled in 1"
I loved that Zucca is on site and that you could get room service till 10:30 pm. We arrived a little after 10:00 and had not eaten, so that was a life saver; the kids were screaming when I ordered and the lovely gentleman who took our order comped them some milk & cookies! The hotel/room was beautiful, the view was pretty and our overall experience […] would lead us to return. They do provide cribs, bonus. The breakfast delivery was a pleasant treat for those with little ones who can't make it to breakfast on time. It was a little pricey, but worth the no-hassel/no-rush mornings (you get to choose your delivery time in 15 minute increments); $4 delivery fee, 21% gratuity and then twenty-one dollars for the meal with meat (bacon/ham/or sausage), eggs, hashbrowns, toast, OJ/milk/water. They don't offer kid breakfast on the card, so we ended up paying for my son to have his own plate and he only ate 1/8 of it. If you find a way to have breakfast included, do it! The pool was quite small, but the gym was large and inviting. Direct access to the riverwalk was a definite + with a stroller. The cons: Steep valet fee, A/C doesn't move much air at all, so even with the air down to 66 (at least in our room), it was too warm for the cover on the bed (bring a portable fan) and the carpet must not have been shampooed because we had to wash our feet quite a bit from walking around without shoes on and it became routine before getting into bed (this was after we all had showered). Read moreGenuine Hotels.com guest review
Solid Westin experience. Great location - easy walking distance to food, bars, Riverwalk, etc.Genuine Expedia guest review
Even at 5pm room was not even made up or fresh towels. Had to call desk for service.Genuine Hotels.com guest review
Beautiful hotel close to everything with friendly helpful staff. Would sty here again.Genuine Expedia guest review
"Very nice place to stay. Easy access to Riverwalk."
The staff was very friendly, very informative and answered our questions at check-in. The check-in process was very fast and we would stay here again and recommend to friends and family.Genuine Expedia guest review
"good outweighs the bad"
handing off my vehicle to valet was quick,painless and very professional. The check in was painfully slow. there was only one lady at the desk with an issue with a guest. There were no other ladies at the desk. Initial room walk in was freaking awesome. Easy on the eyes. The bed was like sleeping on a cloud. The television was very easy to manage. The […] only issue I had with the room was that the vent was extremely dirty which I didnt notice until I awakened in the morning congested and coughing. I loved how the shower set up was done. I went to the restaurant I thinnk it was Z. The food was excellent. I had brick stove chicken and it was a wounderful smell and taste. My waiter jason was johnny on the spot. My drinks never reached half empty. Jason was very knowledgable on the menu and answered all of our questions without difficulty. Read moreGenuine Expedia guest review
Wonderful time. Everyone was very nice and provided everything we needed. Will go again.Genuine Expedia guest review
As aways at this hotel, it was excellent. This occasion was to celebrate an anniversary. Upon finding out about the occasion, the desk clerk (Name: McKenzie) offered special congratulations; later she had a hand-written congratulatory card and sweet treats delivered to the room. We felt quite welcome and certainly left feeling that we had celebrated […] our 49th in an approproate location. Read moreGenuine Hotels.com guest review
"Great hotel. Staff was wonderful."
Very nice staff, never opened the front door myself. Everyone remembered my name and was very friendly. Hotel was very nice!!!!Genuine Expedia guest review
The only bad thing I have to say is that when we were at the pool area, one of the umbrellas was missing the base that holds it up and it was wedged between two lounge chairs. When the chairs were moved the umbrella fell would fall over.Genuine Expedia guest review
"Room was not clean"
I expect better from the Westin. We've been before and had an excellent experience. This time we stayed 2 nights. We got there and the room was dirty. We switched rooms and everything was fine from there. It took a while to be able to switch rooms. Beyond that, the staff was excellent and everything else was ok. The a/c unit wasn't working properly, […] and the pillows were flat as a board. But that aside, the staff made the stay somewhat enjoyable. Read moreGenuine Expedia guest review
"Nickel and dime"
They nickle and dime you for everything. No free wifi. No parking. You are forced to pay for your own or pay for their valet. Pay for local calls ( are they that desperate?!) The Buffett was small and insipid. They only had two types of fruit. But the hotel decor was very nice.Genuine Expedia guest review
"Close to all-see sights"
Good stay. Wish pool was open longer than 10 p.m.Genuine Hotels.com guest review
"worst experience ever"
It is overpriced; it is more a motel 8 close to the river. Dirty bathrooms, the swimming pool is more a bath tub size, that for a hotel of that size is ridiculous, full of noisy drunks also. Expensive parking, because there’s no other choice than valet, so they send you to the parking in front of the hotel for cheaper price but it is always full (it […] is a trick). Noisy air conditioning and terrible city view (a parking building). You will have the same or better for 80 bucks in any motel. Same priced hotel in Austin (Hyatt) it is really a four star hotel. This one is one and a half star. Don’t lose your money. Read moreGenuine Hotels.com guest review
"Close to shops and restaurants"
It was ok...not the one we expected. We had requested the hotel at the riverwalk in San Antonio located at the mall. This one was on the riverwalk but a distance to mall at the riverwalk.Genuine Hotels.com guest review
was a short stay but worth it to see the sites at night in down townGenuine Hotels.com guest review
funny odor in one of my rooms, I had multiple rooms. Beds were very good.Genuine Hotels.com guest review
Great service and a great 4th of July in San AntonioGenuine Hotels.com guest review
"Perfect hotel for Riverwalk"
Overall is a great stay.. If your aim is Riverwalk vacation, then this is is you perfect hotel. Riverwalk access and just walked around. In the morning we walked to Schilos for German breakfast... Out of this world. The room is nice with quiet ac, not like Hilton Sea world hotel that we stay after. Swimming pool is small but nice with open bar. The […] only minus is 2 things from our experience. 1. Morning shift concierge is a grumpy person - concierge grumpy don't be one 2. After we check out they charge me from their mini bar which we didn't take anything. Will try to contact them and reverse the charges. If you are driving, beware valet charges is $35 per day Overall nice experience and recommended. Read moreGenuine Hotels.com guest review
"Stay somewhere else"
The room was filthy and many things you expect like soap and shampoo were missing. Had to track down the staff to get those things. I expect more for the price I paid.Genuine Hotels.com guest review
"4 star hotel with motel 6 rooms"
Very nice hotel on the surface. Our room had dirty carpets, we had to call maintenance several times because the air conditioner didn't work properly. and we had to pay for internet service that never worked. My advice if you stay is get a king sized bed because those double beds are nothing more than an over sized twin bed.Genuine Hotels.com guest review
"Great hotel, great location, great price!"
Unlike some Westin Hotels, this one is a "Grande Dame" in every sense of the word. The staff often welcomes you by name, remembers which car is yours, and smiles frequently! Good size rooms and bathrooms (very unusual!). Servers in restaurants or room service were attentive and efficient. Sometimes tWestin Hotels seem lower scale - a la Hilton. This […] one is a "RitZ!!" Read moreGenuine Hotels.com guest review
"not the ideal location for conferences"
no sound proof windows and noise is expected . I was during the Spurs NBA titles and I couldn't sleep well. funny enough, the room next to me called up security because they heard my phone alarm at 9amGenuine Hotels.com guest review
"small balcony with a single chair"
won't stay again for sure , hotel overcharged me for things I didn't use and despite getting in touch no replies. unfortunately, big name with no professional servicesGenuine Hotels.com guest review
We were only there for one night. It was awesome though.Genuine Hotels.com guest review
Hotel was great right on the river walk great room great people very good time.Genuine Expedia guest review
excellent Experience staff is nice really nice hotel with relaxationGenuine Expedia guest review
Had an Excellent time!Genuine Hotels.com guest review
"No parking space"
Arrived at the hotel and was surprise, no parking space within the hotel. Parking space that I think has contract with hotel was full and only valet parking that cost $35. Unfortunately no double queen bed available, staff member transferred us to grand Hyatt which has a big parking space underground. Well, service I should say good that they try to […] accommodate their costumer and make it happy. Read moreGenuine Hotels.com guest review
Great hotel, walking distance to everything in the downtown area. Will definitely stay there again.Genuine Hotels.com guest review
"One of the best in Downtown"
The Westin Riverwalk is in an awesome location. A little removed from the busiest (and noisiest) parts of the Riverwalk, but it's a short and easy walk to all the shopping, restaurants, and attractions of downtown. And it seems to be in a little better part of downtown. It was also easy to get to from the highway. Valet parking, but the option of self […] parking directly across the street can save you a little. Staff is pleasant and courteous, and the hotel is very nice overall. Our room carpet seemed in need of cleaning, as did the upholstered chair. But beds were comfy and clean, and the spacious bathroom was also very clean. We'd stay again. Read moreGenuine Hotels.com guest review
"AWFUL STAY- stay at The Contessa instead"
I booked my hotel 2 weeks in advance on expedia for a double bed room for the 3 of us but when we checked in they didnt have any double bed rooms, only king bed rooms so they offered an awful rollaway bed that was nothing more than springs covered by a sheet and all they could offer us was a free drink at their bar which was only good for beer or a […] house wine.. Neither of which i drink.. So i asked for my money back ($300 a night!!!!!) and went to The Contessa next door which was way nicer and they had double beds available and we could walk right onto the riverwalk which is why we went to begin with and it was the same price as The Westin. Read moreGenuine Expedia guest review
"Family quick trip!"
Very nice hotel for a great price, with a few minor flaws-- Pool & pool area was pretty small, & uninviting. Parking, or lack thereof, SUCKED. The parking garage was full for self service, which would of been $16, but same garage not full for valet. So we were basically forced into paying almost forty dollars for valet! Not happy! It's kind of situated […] away from the hot spots of the riverwalk, so be prepared to walk if you want to dine or go out there. That also was a drawback, especially with our kids! Read moreGenuine Hotels.com guest review
Room was dirty when we arrived. They promptly had housekeeping clean it. Then at checkout we waited over 30 minutes for a bell hop & were told that the dispatcher was new, which was the cause for the delay. Overall the hotel is nice, but we were not impressed with the service or cleanliness.Genuine Hotels.com guest review
We had a nice very affordable suite with 2 balconies overlooking the Riverwalk. The service both in the hotel and restaurant were amazing.Genuine Hotels.com guest review
Great service room and bed very spectacular.. Would recommend to anyone visiting San Antonio,, great locationGenuine Hotels.com guest review
"Great River Walk Location, Great Restaurant"
Stayed with our young kids. Great hotel. Staff very helpful. Italian restaurant was fantastic on the River Walk. Would definitely recommend.Genuine Hotels.com guest review
"Birmingham luv this one"
Very affordable for the location and convenient. We had a wonderful time my sister and I. We will definitely be back. GO SPURS!!!!!-Genuine Expedia guest review
We advise we arrive late and the moment we. Checking the hotel was overbook and the give only one room from two we book. Very disappointment to sleep 4 adults in one bedroomGenuine Expedia guest review
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