Room was very small; long walk to elevator and lacked a lot of little comforts I would expect from a hotel of this reputationGenuine Expedia guest review
"Very nice Riverwalk hotel"
The rooms were lovely, the staff very helpful from the car valets through desk personnel and room service delivery. The restaurant was excellent and very convenient. The ONLY problem I had was finding the hotel entrance since I'd never been there before and it's on a one way street so I had to circle a few blocks to get back around.Genuine Hotels.com guest review
"Best riverwalk hotel"
Rooms were very nice. Right on the riverwalkGenuine Hotels.com guest review
This was a very enjoyable experience. The staff was attentive, knowledgeable and courteous. Our room was clean and comfortable. Wish we could of stayed longer.Genuine Expedia guest review
Nice hotel on the river. Staff takes good care of you. I always enjoy my stays at the westin riverwalk.Genuine Hotels.com guest review
"Nice hotel on the Riverwalk and quiet"
We decided to stay at the Westin for our Valentines weekend getaway. It was so nice and clean and comfortable. We loved the fact we could just go down stairs and walk right onto the river walk and with in minutes get to everything. The staff was welcoming even though we were not really sure what to do or expect. They walked us through everything. The […] Valet parking guys were wonderful, we couldn't find a lot that was open so we went to Valet our car at noon. It was very resonable and it took away the stress and having to find one ourselves. The front desk had a room avaliable for early check in and allowed us to check in early. This was a relief. Someone brought our bags up to our room and helped us get settled in. I can not wait to go back and stay another weekend with them. Read moreGenuine Expedia guest review
"Excellent location and services!"
We traveled with our two small dogs and were so appreciative of the ease to care for their needs as well as our own. The staff was exceptional and the location perfect!Genuine Hotels.com guest review
Stayed at a few hotels on the River walk... best stay ever. Definetly spend the extra cash and up grade your room to a suite.. beautiful rooms. Everyone is friendly and had a smile on their faces. this place is perfection.Genuine Hotels.com guest review
We were in Texas for a friend's wedding and a mini-vacation. Our room overlooked the river and river walk. The room was huge with a large bathroom. There was plenty of closet space, king sized bed, desk, side chair, and ample space to stow our suitcases. Overlooking the river walk makes you forget that you are in the city. We enjoyed our stay and will […] be back! Read moreGenuine Expedia guest review
Our problems with this hotel originated with a personal phone call made to the hotel to confirm various pet-friendly conveniences that might be available. Unfortunately we were told that there were lots of potty areas around the base of the hotel itself. Because that was untrue, we spent way too much time searching for and then taking our dogs back […] and forth to a very suitable park some blocks away. As our stay was short, we ended up not seeing much of the River Walk at all. I have to say the bit by the Westin was very pretty, though. Unfortunately there was a second 'untruth' in our earlier phone conversation. We were told that our dogs could sit with us to enjoy breakfast at the Westin's outdoor patio. When we called down to check when they opened for breakfast we only then discovered that, in fact, our dogs would not be welcome. At that point we were fairly 'livid'. We had just enjoyed a lovely dinner at Rita's on the River which advertised and did accept dogs on their patio. The contrast with the Westin was striking! The gentlemen helping with our luggage were the highlight of our Westin stay. Next to them was the little snack shop, which was our 'saviour' when we returned from the dogs' last morning walk to see that we could at least buy a nice little 'breakfast' there before heading out on a ten hour driving day. I might mention that we had made a four hour drive the day before to just include San Antonio in our trip. Read moreGenuine Expedia guest review
The hotel was very clean and comfortable -- it was more than welcoming to overnight guests.Genuine Hotels.com guest review
This hotel takes care of their guests!!Genuine Hotels.com guest review
Great location! We had a small family gathering at the Westin and we were able to walk to everything.Genuine Expedia guest review
Only stayed here for one night in December with my girlfriend but it served it's purpose well. The free upgrade to a room with a balcony was a great start and I'd recommend booking one, although be aware that you're then hear people outside talking/shouting on the Riverwalk. The hotel is located just off the loudest area of the Riverwalk, which is great […] for a quieter stay. Rooms are large and comfortable and the staff treat you brilliantly. The only improvement I would make would be the parking situation which is across the street that is very expensive but overall I would highly recommend the hotel. Read moreGenuine Hotels.com guest review
Excellent service!! Everyone very helpful! The atmosphere was very relaxing ..and the food was great!Genuine Expedia guest review
The hotel staff was great! Very polite and accommodating. I would definitely stay here on my next visit to San Antonio.Genuine Hotels.com guest review
"New years eve celebration with friends"
Very relaxing Good valet service - very alert xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxGenuine Expedia guest review
"Right on the Riverwalk"
The hotel was very crowded for New Year's eve when we arrived, but the staff handled it well.Genuine Hotels.com guest review
If your looking for a hotel near the river walk mall, and hot spots on the river walk, this is the perfect hotel. Be prepared to have cash for tips it's a full service hotel and a $35 a day valet, worth the avoidance of headaches.Genuine Hotels.com guest review
We enjoyed our stay and the staff was great!Genuine Hotels.com guest review
Charging $15 per room for internet is too expensive. I've had my laptop and phone and the total was $30.00 Room service is way TOO expensive. $33.10 for a turkey sandwich is too high, also I've never paid $41.34 for a linguini.Genuine Expedia guest review
good,..room service problems...thermostat problems.Genuine Hotels.com guest review
it was good it was our 60th. wedding aniversaryGenuine Hotels.com guest review
"Pleasant overnight stay"
We stayed here overnight to attend a friend's wedding. Our room was very spacious with a large bathroom attached. It even had a handy little wet bar that was fully stocked with just about everything you could want to drink (alcoholic and non-alcoholic) and snack on. The bed was very comfortable, although the pillows went flat very quickly and weren't […] all that comfy, but manageable. The only complaint I had was that immediately upon walking in every time, our room had a very strong mildew smell to it. I tried spraying my perfume to see if I could get rid of it but it didn't help. Other than that, we were very pleased with the hotel and our stay, as well as the location of the hotel in relation to surrounding things. Read moreGenuine Hotels.com guest review
"Great river walk views"
Wonderful staff with the guest in mind. One shortfall was a failure to pick up our room one day. They apologized and brought fresh towels and water.Genuine Expedia guest review
very clean, comfortable beds and roll away, nice appetizers in lobby at Happy Hour time, excellent serviceGenuine Hotels.com guest review
"Beautiful hotel in awesome location"
The hotel is modern, clean and upscale. The amenities are great and the location was fantastic. It's located on the far end of the river walk, but made for a nice stroll in a beautiful and safe area. The hotel staff were not very helpful or fit the more upscale quality of the hotel. There were rarely anyone around to help. The check in took 30 minutes […] withs just one person checking a long line in. It was a disorganized mess. Checkout was better. The staff was also unable to help with basic questions about the area. But if you don't mind the poor staff, the hotel was very nice and it's dog friendly too! Read moreGenuine Hotels.com guest review
We had a great time!Genuine Expedia guest review
Great experience, will do it again.Genuine Hotels.com guest review
"Very pleasant stay"
The hotel is conveniently located, the beds are very comfortable. The rollaway we had asked for was waiting in the room and was as comfortable as the permanent beds. Beautiful lobby, excellent serviceGenuine Hotels.com guest review
"Our 50th wedding anniversary"
The card on my vase of 50 roses had the wrong sender's name on it. The "green" program was a total mis-communication. Other hotels' programs did everything except change the sheets. Westin's program provides NO housekeeping, no replenishing of coffee, towels, soaps, etc. Disgusting! Our "premium riverfront" suite was next to the spa and exercise rooms, […] ice machine, etc. resulting in a lot of noise all night. The noisiest was the night security who banged the doors every time he went in and out both doors! The concierge was pleasant but offered very little aside from moving us. (We were not asking for any discounts, etc.) That still wouldn't have solved the dirty room problem. We'll be very careful about the next "green" program we participate in. We've stayed at this and other Westin's in the past and were very pleased. Don't know what happened this time, but you don't get a second chance at a 50th anniversary weekend! Read moreGenuine Expedia guest review
"NO PARKING GARAGE!"
AWFUL THAT THEY DO NOT HAVE PARKING GARAGE OR THAT THEY PAY FOR YOUR PARKING!Genuine Expedia guest review
this was our honeymoon after a quick marriage, following 45 years following our knowing each other as children, and then reconnecting. We courted for one year and married. Our stay was arranged quickly and with high hopes/expectations. The Westin staff and facility was beyond our expectations and we could not have been treated better! I would recommend […] this Westin to anyone anytime. Even the manger of the valet car service walked across the street to assure traffic was not coming so we could park our car in the garage and save monies in doing so. We were amazed at everything about our stay! BRAVO For WESTIN! Read moreGenuine Expedia guest review
Very satisfied with service and thoughtfulness of your associate Tiarra.Genuine Hotels.com guest review
"Directly on the Riverwalk & short walk from Alamo"
This hotel is beautiful and a great place to stay--if you can afford it. We received a great rate for our one night stay; however, they lack many "free" amenities. You nearly pay for everything extra. There is no breakfast (which I guess us Middle Class people are used to at hotels!) that is complimentary. And watch out--they're kinda sneaky on what […] is "free". You can only use one of their coffee packets int he room for free...if you use any more they start charging. And there is a robe in the room--but watch out because if you use it...they'll charge you. They say there is a fridge, but it is full of their minibar materials...so don't plan on bringing your own food. It also says they have an indoor pool, but we could only locate the outdoor one (which is heated, but it was very cold when we went). Overall, excellent location to downtown attractions, very clean hotel, and excellent helpful staff. Read moreGenuine Hotels.com guest review
THE STAY WAS EXCELLENT AND WOULD DEFINITELY USE IT AGAINGenuine Hotels.com guest review
"Always a fun Thanksgiving getaway after the turkey"
The Riverwalk is a great place to visit Thanksgiving weekend, after all the turkey on Thursday. You can find great deals, the weather is perfect, and there's an unbelievable food scene in SA (try Saveur 209, walking distance from the hotel).Genuine Hotels.com guest review
Wonderful hotel....Genuine Hotels.com guest review
"perfect for Thanksgiving River Parade"
Great location but expensive.In house restaurant, Zocca charged $100 pp for dinner buffet on the evening of the River Parade. Car parking is $38 per day!Genuine Hotels.com guest review
I was very impressed with the service from the moment valet parking greeted us to the customer service at the front desk! It was my first time at this location and I will return with my family the next time we are in San Antonio.Genuine Expedia guest review
"A good stay"
It was a good stay! The room is standard size for a king bed, not very spacious but the bathroom was pretty nice. It was not a very luxurious type of hotel but more on the elegant side with some history. Our ceiling actually had cracks but it didn't bother us. Location was good at riverwalk but on the quiet end. Overall was a good stay.Genuine Hotels.com guest review
"Very nice hotel at quiet end of the riverwalk"
Beautifully decorated for Christmas. Within walking distance of all the good stuff on the riverwalkGenuine Expedia guest review
I was a little disappointed with all that I paid for a room. The hotel doesn't offer free breakfast. I think that little extra would've been the cherry on top and we all love our cherriesGenuine Hotels.com guest review
This hotel had friendly service, a perfect location and the entire hotel was beautifully decorated and maintained. Very nice hotel. Would stay here again in a heartbeat.Genuine Hotels.com guest review
Love love the W.Genuine Hotels.com guest review
"Friendly helpful staff made our stay a pleasure."
The location right on the riverwalk was great. Staff were friendly and helpful-special thanks to Dave, your concierge, and Joe, your bellboy and Red Sox fan. If we ever get back to San Antonio we will stay at the Westin Riverwalk.Genuine Hotels.com guest review
Friday night was fine! The maid did not change the sheets Saturday, did not leave shampoo, conditioner, lotion, soap or toilet paper. We had to call to request these items. We were told there was a free breakfast - not true. Very few choices, just ok! Sunday morning noticed we did not have any coffee. We had to call for that also. We did not use the […] bar but were charged, I will call on that later. The best think was the bed crazy great sleep!!! Read moreGenuine Expedia guest review
I wa disappointed with the location, size and lack of renovation in bathroom in my king suite, for the money I paid it was extremely disappointing. The hotel gave me a $50 credit in the restaurant to compensate ( I didn't feel thus was much of a compensation). Nothing wrong with the room - it just didn't met my expectations from site descriptions. If […] this was indeed a king suite which is what I paid for I am glad I didn't stay in a lesser rated room. Read moreGenuine Expedia guest review
One of the top Hotels in San Antonio! Great Location, Service, Restaurant and Ambience. Definitely would stay here again.Genuine Hotels.com guest review
Overall this was a great place to spend a couple of nights on the San Antonio Riverwalk. It is in a quiet area about 1/3 of the way around the Riverwalk loop from most of the "action" spots. We booked 2 "deluxe balcony rooms" through Expedia. We were given 2 rooms on the 4th floor. Our so-called "balconies" were "Juliet balconies", otherwise known as […] (literally) a 1-foot ledge with a railing. It was only after we had unpacked and looked back up at the hotel from outside that we realized all of the floors above us had REAL balconies with chairs and table. We did not demand a room change, as by that time we were settled in. I did, however, discuss the situation with the front desk on check-out. She explained the pre-paid third party reservation by Expedia, and while she was unable to adjust the rate, she was gracious enough to "comp" the room service bill. SO...just a heads-up...When you are booking a balcony room at the Westin Riverwalk, especially through a third-party site, check directly with the hotel to make sure you are NOT on the 4th floor!! . Read moreGenuine Expedia guest review
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