"We had a great time and very nice staff."
Everyone was very nice and helpfulGenuine Expedia guest review
Great, updated hotel with very nice staff. It is located about halfway between the Lechmere and Science Park stops, so it's not that convenient if you plan to T into the city/walk - that's probably the only reason I wouldn't stay again.Genuine Expedia guest review
"Excellent hotel !!"
Excellent service, rooms are clean and impressive! Very modern looking hotel and great location for the price!!Genuine Hotels.com guest review
"Very nice hotel in a god location"
The Royal Sonesta has great rooms that are beautifully furnished and very functional at the same time. Hotel staff is super friendly and the hotel is in a great location, close to both Boston and Cambridge and right next to the Cambridge Galleria Mall.Genuine Hotels.com guest review
Even though advertised on he website, the hotel did not have a sauna. In fact , the whole fitness area was in construction and not really usable . I was very disappointed and complained. The hotel found another hotel with sauna for me and offers to reimburse me for those charges. The romm was very nice. But not being able to work out was not.Genuine Hotels.com guest review
My husband and I love coming here!Very clean,beautiful view if the river and local to lots of attractions!Our only complaint is that there is no drink or snack vending machine for later in the evening when stores are all closed!It would not prevent us from coming again though!!Genuine Hotels.com guest review
I was very impressed with this hotel. It was close to the event that my family and I were attending and even though it is under going some renovations it was very clean. Our room was beautiful and the staff was extremely helpful. I would definitely stay again and recommend it to others.Genuine Hotels.com guest review
We loved this hotel. We wish we could stay indefinitely. It is about a ten minute walk to the TD Garden. The views were great of the Tobin and of the Garden. The hotel was super clean, although they were undergoing construction so the lobby was pretty loud. Parking was right on-site for $30 a night. Kind of expensive, but convenient. The bed was so […] cozy and the bathroom was a good size. Our conditioner dispenser was out, but that was it. The hotel is very modern and very comfortable. If I ever stay in Boston again, I would never, ever hesitate to stay here. Read moreGenuine Expedia guest review
The Hotel lobby and restaurant are under construction, although everything is open. My room was very nice and recently renovated. I didn't mind the construction since I was just staying overnight, and the price was excellent for the location, near MIT.Genuine Expedia guest review
"Nice rooms close to the train station"
I have to commend Arnold the bell-boy who was the most friendly person we encountered in Boston. I do have to say that on the coldest day of our stay I noticed that our room would not warm up. I called the front office who transferred me to the engineering office--I learned that their boiler was off and therefore we had no heat. The problem was fixed […] but it did take about another 40 minutes for our room to warm up. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Hotel Boston Thank you for sharing your recent experience at the Royal Sonesta Hotel Boston! We will certainly forward your comments to Arnold. We apologize for the issue with your heat, and we are glad that we were able to help. We hope that you will consider staying with us again on your next visit to the Boston area.
"Personal visit of friends and family"
Hotel is comparable to 5 star. The staff whom I came incontact with were very customer service oriented and ambassadors of your hotel. You should be proud.Genuine Expedia guest review
Stayed here once before and I found it very worthwhile so I stayed here again. This time however, I was very disappointed. The rooms were not cleaned and the room type I wanted was not given. Bed sheets had what looked to be ketchup? (I'm hoping it wasn't blood..) and the room was quite small.Genuine Expedia guest review
Response by Royal Sonesta Hotel Boston Thank you for your feedback on your recent stay at the Royal Sonesta Hotel Boston. We are sorry that your stay did not live up to your expectations, and we will forward your comments to the appropriate departments for follow up so that we can do better going forward. While you might not choose to stay with us in the future, we hope you will consider Sonesta Hotels in your travels.
GreatGenuine Hotels.com guest review
I enjoyed my time here. Every member of the staff was professional, courteous, and helpful. The room was clean and comfortable, and our view of the Charles River and the Boston skyline was utterly stunning. There's a mall right across the street with lots of dining and shopping options, and there's a subway stop within a 5-minute walk. You'll be downtown […] in about 20 minutes. I was very pleased with my stay. Read moreGenuine Hotels.com guest review
"Great stay with the family!"
My wife, two young daughters and I stayed a weekend and really enjoyed the Royal Sonesta. On our arrival in the evening, we were offered fresh apple cider and cookies which was a nice touch and the manager came by with souvenir T-shirts for our girls which made them feel special. The room was modern and clean but not sterile or austere. We definitely […] liked having a view of the Charles River. We'll be back the next time we return to Boston. Read moreGenuine Hotels.com guest review
"Terrible service with management"
We booked a two queen room and when we arrived they had given our room away and stuck us with a room with one King bed. They did nearly nothing to help rectify this situation and even argued with us that the room was the same size. Outrageous and unacceptable "help" from management. I refuse to stay here again purely because of the terrible customer […] service. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Hotel Boston Thank you for sharing your experience with the Hotels.com community. We are terribly sorry to hear that your stay was disappointing. We have forwarded your comments to the appropriate department for follow up. We appreciate your feedback as it helps us to continually improve to provide the best guest experience possible.
This is a nice hotel, about a mile and a half from MIT and right on the Charles but a bit off the beaten path. The East tower is more updated than the West.Genuine Hotels.com guest review
"I loved this hotel"
Very clean-good restaurant in the hotel. very close to shopping amenities-short cab ride to South Station as well as to Logan airport. grear view of the river from my room. Staff very polite and efficient.Genuine Hotels.com guest review
Modern room, great view of Charles River and the city. Very nice pool.Genuine Expedia guest review
"Nice location...very comfortable"
Very pleasant staff. Comfortable, and great location if you are going to TD Banknorth GardenGenuine Expedia guest review
Stayed here while my daughter was touring colleges. It's a great location for colleges or sightseeing. The view from our room was gorgeous. Rooms was comfortable and roomy. Drinks and appetizers at Restaurant Dante were fun and delicious. Breakfast at the Art Bar was yummy. The pool was great. Only wish we had more time to enjoy the amenities this hotel […] had to offer. Read moreGenuine Expedia guest review
We enjoyed everything about the hotel except for our noisy neighbors (not hotels fault) and when we finally called the front desk at 3am they sent security to quiet down the party. Pool was very nice, we wished for a hot tub and the locker rooms are under construction. Great view of Charles River and skyline of Boston from our 10th floor room. Afternoon […] "homemade" cookies and cider in the lobby were a treat. Parking too expensive. Safe neighborhood to want to restaurant in Kendall Square and HUGE mall a few steps away. Read moreGenuine Expedia guest review
"return customer. Also close to Whole Foods."
convenence and valueGenuine Hotels.com guest review
"Euro-style hotel with a view"
Our room was small but very well organized, with both a safe and a mini-fridge. A quick walk through the mall took us to the Green Line and the bus to Harvard Yard. A perfect hotel for a buy reunion weekend.Genuine Expedia guest review
Stay was fine. I have used the Royal Sonesta for business and personal trips to Boston. The only other thing I would say is that the Mini-room/bed is a little small for two people… probable better if I was by myself. Other than that all was well.Genuine Hotels.com guest review
"Parents Weekend Stay"
Great location with views of the Charles and easy access to Cambridge. Comfy room with two queen beds perfect for my son and myself to stay. Room and hotel recently updated. Free WiFi.Genuine Hotels.com guest review
Location in Cambridge is a bit far from most of the restaurants and bars in Cambridge. Across the street is a shopping mall with a food court and the usual mall merchants. Even though it is in Cambridge, you can easily walk to Boston's North End and to Boston (TD Bank) Garden for hockey or basketball games. The hotel is on the river and has a great […] view. Hotel staff was friendly, hotel was clean and well maintained. Paid parking is at the hotel or across the street at the mall. I would definitely return to this hotel when in the Boston area. Read moreGenuine Hotels.com guest review
"Decent, needs renewal"
1 Elevator down and 1 functional during entire 5 nights stayGenuine Expedia guest review
"Wonderful contemporary art works and Charles River"
Loved the contemporary art works surrounding the interior of the hotel. Mall was across the street and easy access for taxis and tours. Staff was outstanding all around! Greetings from front desk personnel, restaurant food/staff was good, everyone was very helpful.Genuine Expedia guest review
"Great hotel with great view of Charles River"
Great view of river. Wonderful walkway along CHarles. Mall across street. Decent food in two restaurants, esp. for daily brunchGenuine Expedia guest review
"Nice hotel on the river, a bit outside the center."
Nice Hotel. A ten minute walk to the T. Across the street from a mall. Breakfast is good. Comfortable room with a small bathroom.Genuine Expedia guest review
"Not great - too expensive for what it is"
Room and bathroom completely outdated; room even had a funky smell. Not in a good location, far from main sightseeing sites. Limited restaurant options in the area where hotel is (2 restaurants in the hotel and two or three food chain restaurants like Cheesecake Factory and PF Changs in the mall accross the street). I would not stay here again. For […] the same price $360/night, I could have stayed in a fancier hotel in a better area. Read moreGenuine Hotels.com guest review
"I was not able to get a good night sleep"
I was visiting Boston for a long weekend, and I decided to save a little bit of money and rent a room in Cambridge. I choose Royal Sonesta because of the good reviews in Expedia, location, and room price. I booked the petite double bedroom, as I was traveling on my own and I didn't need more than one bed. I have to say, I was very satisfied with the […] hotel cleanliness, location and amenities. The bed was extremely comfy and the room was of a good size. There is a couple of restaurants in the hotel, a little bit pricey but good quality food. However, the room was located wall-to-wall to a service elevator and to an ice machine. Both were extremely noisy, and the service elevator was used all night long by staff members. I reported the problem to the hotel staff and they informed me that all petite rooms are located in the part of the building and there was no solution to the noise problem. They did offer me to upgrade to a bigger room located next to the guest elevator, but to an additional price. I think they should warn people about the noisiness of the petite rooms, because light sleepers like myself may then choose not to book a room in this hotel. Read moreGenuine Expedia guest review
"Wonderful Hotel, great views...close to downtown"
The hotel was a great place to stay near downtown Boston. The room (petite double bedroom) was in great condition... wonderful room service... The only problem was the hotel had only two elevators which was out of service for couple of days which made it slow to get up to the rooms...Genuine Hotels.com guest review
"Walking distance to Museum of Science"
I have traveled extensively for business and personal reasons, and am familiar with many hotel chains, including Marriott, Hyatt, as well as Hampton and Fairfield Inn Suites. My travel companion had limited hotel experience and certainly not a high end brand, so this was a good experience all around. We stayed there for the convenience of walking to […] the Science Museum. We ate breakfast in the hotel restaurant, and were pleased with the quality of food and service. I would recommend the Sonesta to anyone and would definitely stay there again if I return to that part of Boston. Read moreGenuine Expedia guest review
Favorite hotel in CambridgeGenuine Hotels.com guest review
"honeymoon suite wonderful"
we loved our room with view of river and Boston. Left all our cares behind and enjoyed the getaway. Science Museum an easy walk, and the Cambridgeside Galleria right across street very convenient. Dante restaurant good food and good atmosphere too.Genuine Hotels.com guest review
"Overall great hotel"
I enjoyed every part of the hotel. Just a short walk to the T. Loved the view from the room. I would definitely stay again.Genuine Hotels.com guest review
"Not worth the money."
this hotel is not worth the money. the beds were not comfortable, no small fridge in the room, many other small items that other hotels deliver.Genuine Expedia guest review
Response by Royal Sonesta Hotel Boston Thank you for taking the time to share your experience at the Royal Sonesta Hotel Boston with the expedia community. We are sorry to hear that you did not enjoy your experience but appreciate the feedback and will certainly keep it in mind as we aim to always make our guest experience better.
"Decent hotel but a/c ruined night"
Room had very presentable with nice decorations and large TV. Bathroom was clean with plenty of space. Good restaurant/bar options at hotel and surrounding area with easy access to public transportation. Only downfall was lack of air conditioning, set temperature to 68 degrees and room never got below 76. Made for very uncomfortable sleeping condit […] ions. Read moreGenuine Expedia guest review
Shower drain is very loud. Breakfast could cost you from 13 to 20 $., plus tax, tips. ( per person). Hotel doesn't have convenient store.Genuine Expedia guest review
Absolutely ridiculous for the price. Never again.Genuine Hotels.com guest review
"My stay at the Royal Sonesta, Cambridge"
This was our first time at the hotel. Great location, just across a shopping mall and close to restaurants, great view from our bedroom: St. Charles River. Very nice accommodations, very tide and clean, very good service, kind and courteous. Parking available at the hotel and surroundings. Suggest to have coffee/tea in the bedrooms, this is the only […] thing we missed in this hotel. Read moreGenuine Hotels.com guest review
I should start by saying that I am not a high maintenanct person. that said, the Royal Scarlet was so amazing. I went for 2 days with my queen and we had the greatest time. the hotel is beautifully decorated and awesomely modern. it is in a fantastic location with so much accessability especially if you are not lazy. I can not wait to go back and relax […] again, my and my lady want to move into the little double bed room that we stayed in. everything I hoped for and more!!! (and I do my best to avoid expectations in this life but they were met and surpassed) Read moreGenuine Hotels.com guest review
My husband and I wanted a hotel close to the Science Museum. We chose the Royal Sonesta and this hotel exceeded our expectations. From the moment we entered we found the hotel to be warm and inviting. I wish I could name each person to than them for their kindness but we would have had to had every person we met on this list. The Art Bar was wonderful, […] great food, great value and the wait staff was so friendly. Our room was lovely with a nice view of the water and Cambridge Boston skyline. We could walk to the museum and The Galleria was just across the street. We look forward to returning to this hotel when we return to Boston. Read moreGenuine Expedia guest review
"lovely hotel near the river"
lobby smells wonderful! comfortable bed, clean, near public transportation, nice staff, cute area,wifi, lots of towels, robe to wear in the room, plenty of storage space, beautiful riverside view. would definitely stay there again! loved it!Genuine Expedia guest review
This is a nice hotel, recently remodeled and in a convenient location. In terms of services I expect with a hotel of this type, either coffee makers in the room or free coffee service in the lobby. Paying $7 for two large togo coffees every morning given the room cost here just seems unreasonable. Skimping on coffee service is beneath the general level […] of service for this hotel. Read moreGenuine Expedia guest review
"Very convenient and friendly"
The hotel was in a very convenient location within walking distance to three different subway stations for those who are accustomed to walking more than a few feet per day. We (a family of three) were able to access Boston and other parts of Cambridge very easily from this hotel. The hotel pool was great as well, as it was large and not loaded with […] eye-burning chlorine (it seemed to be salt water). The room was very clean with up-to-date furnishings. The only minor drawback would be the fact that we were staying in an adjoining room and the TV noise in the neighboring room could be heard loud and clear at certain times. The early check-in and baggage storage were also very good for us, as we arrived on a red-eye and departed on an evening flight. Read moreGenuine Expedia guest review
"Great view of the river"
Very nice rooms nice job updating the rooms. We thought parking was a little expensive. We would stay there again.Genuine Hotels.com guest review
Nice hotel for business personnel or small family's. Nice shopping mall across the street w/ "harbor" and boat rides out side. We needed to take a cab to go to the main areas of interest...Kendall Square, North end Italian district, aquarium and plaza areas. Great walking trails along the Charles for bike riding, walking or jogging. We ate in our travels […] and did not have the opportunity to experience the hotel facilities and restaurants. I would stay again with out a doubt. Read moreGenuine Expedia guest review
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