"Good but under renovation"
It's under renovation so the facilities aren't in order. You can take a free bus to nearby if you wanna swim or so but no one wants to hustle.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for posting about your stay at the Royal Sonesta Hotel Boston. We hope you will visit again when our renovations are complete so you can see the finished product.
"Nice hotel close to galleria mall"
Very comfortable stay n it's not far from the airportGenuine Expedia guest review
Response by Royal Sonesta Boston Thank you for sharing feedback on your stay at the Royal Sonesta Hotel Boston. We hope to see you again on your next visit to the Boston area.
Visited Boston with my 11 year old during February break along with my sister and her 3 children - ages 3,5&9. Hotel accommodated us with side by side rooms, helped us bring our bags up and was helpful in calling us taxis when needed. Rooms were clean but no refrigerator - only a wine cooler. Older kids enjoyed the pool after a day of sightseeing - […] I found it too cold but they did not seem to mind. Convenient location; we walked to the science museum upon arrival and had dinner across the street. We could have walked to the train but with the recent snow decided to cab it around Boston and never spent more than 15 dollars. Definitely would choose this hotel again. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for choosing the Royal Sonesta Hotel Boston for your February break! We love having families visit the hotel to enjoy our pool and the kid-friendly attractions in the area. We look forward to having you stay with us again in the future!
"Great inexpensive hotel"
The hotel lobby is under construction! The rooms are in amazing new shape. They were able to hold my bags while i shopped after i had already checked out. It was very nice !Genuine Expedia guest review
Response by Royal Sonesta Boston Thanks for sharing your experience at the Royal Sonesta Hotel Boston. We are glad you enjoyed your stay, and we hope you will stay with us the next time you are in the Boston area so you can see the completed lobby!
The hotel was under renovation during our stay so it was not up to its best, I'm sure. The staff was excellent and the cafe food was acceptable. Didn't really care for Dante's restaurant as the meal was fair and the staf a little starchy.Genuine Expedia guest review
Response by Royal Sonesta Boston Thanks for reviewing your experience at the Royal Sonesta Hotel Boston. We're sorry that some aspects of your stay were disappointing, but we hope that you will give us another chance the next time you are in the Boston area. When renovations are completed, many areas of our hotel will be brand new, and we would love for you to see the results!
"Great location-Clean and newly renovated-Modern"
Really loved the location and comfort of my room. Views of the river and bridge were nice and the hotel was easy to get to using GPS. Customer service was excellent. The only negative is the daily parking rates. Make sure to ask how much the parking is before booking. They don't tell you until you look at your bill upon checkout and see the whopping […] $34. per day! Yikes! Read moreGenuine Hotels.com guest review
"Weekend getaway with kids"
Great location and great hotel. Very friendly staff. We did have a very noisy neighbor. The walls were so thin we could hear not only the TV blaring but their cell phone receiving voicemail. UGH.Genuine Expedia guest review
Always like the Royal Sonesta, but under construction and less convenient than usual. Look forward to staying after the lobby and driveway renovations are completed.Genuine Expedia guest review
Response by Royal Sonesta Boston Thanks for sharing feedback on your recent stay at the Royal Sonesta Hotel Boston. We are sorry that you did not enjoy your last stay, but we hope you will give us another chance the next time you are staying in the Boston area.
"Great staff and atmosphere."
Staff was unbelievably kind and helpful!!!! The room was cozy and clean. What made the hotel stand out was the great food and atmosphere, not to mention it's basically downtown. I would definitely recommend to friends and family!!!! Also, they had a wonderful event hall with a perfect view of the Boston skyline and the charles river.Genuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your glowing review of the Royal Sonesta Hotel Boston. We are so glad that you enjoyed your stay, and we will definitely pass your feedback along to our team. We hope to have you stay with us again on your next visit to the Boston area.
"Great last minute expierence"
Last minute booking due to a major snow storm in Boston. Staff was excellent and room service was fast serving great food. Would highly recommend this property. DaveGenuine Expedia guest review
Kinda small rooms ... And carpet not really again.Genuine Expedia guest review
"We had a great time and very nice staff."
Everyone was very nice and helpfulGenuine Expedia guest review
Great, updated hotel with very nice staff. It is located about halfway between the Lechmere and Science Park stops, so it's not that convenient if you plan to T into the city/walk - that's probably the only reason I wouldn't stay again.Genuine Expedia guest review
"Excellent hotel !!"
Excellent service, rooms are clean and impressive! Very modern looking hotel and great location for the price!!Genuine Hotels.com guest review
"Very nice hotel in a god location"
The Royal Sonesta has great rooms that are beautifully furnished and very functional at the same time. Hotel staff is super friendly and the hotel is in a great location, close to both Boston and Cambridge and right next to the Cambridge Galleria Mall.Genuine Hotels.com guest review
Even though advertised on he website, the hotel did not have a sauna. In fact , the whole fitness area was in construction and not really usable . I was very disappointed and complained. The hotel found another hotel with sauna for me and offers to reimburse me for those charges. The romm was very nice. But not being able to work out was not.Genuine Hotels.com guest review
My husband and I love coming here!Very clean,beautiful view if the river and local to lots of attractions!Our only complaint is that there is no drink or snack vending machine for later in the evening when stores are all closed!It would not prevent us from coming again though!!Genuine Hotels.com guest review
I was very impressed with this hotel. It was close to the event that my family and I were attending and even though it is under going some renovations it was very clean. Our room was beautiful and the staff was extremely helpful. I would definitely stay again and recommend it to others.Genuine Hotels.com guest review
We loved this hotel. We wish we could stay indefinitely. It is about a ten minute walk to the TD Garden. The views were great of the Tobin and of the Garden. The hotel was super clean, although they were undergoing construction so the lobby was pretty loud. Parking was right on-site for $30 a night. Kind of expensive, but convenient. The bed was so […] cozy and the bathroom was a good size. Our conditioner dispenser was out, but that was it. The hotel is very modern and very comfortable. If I ever stay in Boston again, I would never, ever hesitate to stay here. Read moreGenuine Expedia guest review
The Hotel lobby and restaurant are under construction, although everything is open. My room was very nice and recently renovated. I didn't mind the construction since I was just staying overnight, and the price was excellent for the location, near MIT.Genuine Expedia guest review
"Nice rooms close to the train station"
I have to commend Arnold the bell-boy who was the most friendly person we encountered in Boston. I do have to say that on the coldest day of our stay I noticed that our room would not warm up. I called the front office who transferred me to the engineering office--I learned that their boiler was off and therefore we had no heat. The problem was fixed […] but it did take about another 40 minutes for our room to warm up. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for sharing your recent experience at the Royal Sonesta Hotel Boston! We will certainly forward your comments to Arnold. We apologize for the issue with your heat, and we are glad that we were able to help. We hope that you will consider staying with us again on your next visit to the Boston area.
"Personal visit of friends and family"
Hotel is comparable to 5 star. The staff whom I came incontact with were very customer service oriented and ambassadors of your hotel. You should be proud.Genuine Expedia guest review
Stayed here once before and I found it very worthwhile so I stayed here again. This time however, I was very disappointed. The rooms were not cleaned and the room type I wanted was not given. Bed sheets had what looked to be ketchup? (I'm hoping it wasn't blood..) and the room was quite small.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for your feedback on your recent stay at the Royal Sonesta Hotel Boston. We are sorry that your stay did not live up to your expectations, and we will forward your comments to the appropriate departments for follow up so that we can do better going forward. While you might not choose to stay with us in the future, we hope you will consider Sonesta Hotels in your travels.
GreatGenuine Hotels.com guest review
I enjoyed my time here. Every member of the staff was professional, courteous, and helpful. The room was clean and comfortable, and our view of the Charles River and the Boston skyline was utterly stunning. There's a mall right across the street with lots of dining and shopping options, and there's a subway stop within a 5-minute walk. You'll be downtown […] in about 20 minutes. I was very pleased with my stay. Read moreGenuine Hotels.com guest review
"Great stay with the family!"
My wife, two young daughters and I stayed a weekend and really enjoyed the Royal Sonesta. On our arrival in the evening, we were offered fresh apple cider and cookies which was a nice touch and the manager came by with souvenir T-shirts for our girls which made them feel special. The room was modern and clean but not sterile or austere. We definitely […] liked having a view of the Charles River. We'll be back the next time we return to Boston. Read moreGenuine Hotels.com guest review
"Terrible service with management"
We booked a two queen room and when we arrived they had given our room away and stuck us with a room with one King bed. They did nearly nothing to help rectify this situation and even argued with us that the room was the same size. Outrageous and unacceptable "help" from management. I refuse to stay here again purely because of the terrible customer […] service. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for sharing your experience with the Hotels.com community. We are terribly sorry to hear that your stay was disappointing. We have forwarded your comments to the appropriate department for follow up. We appreciate your feedback as it helps us to continually improve to provide the best guest experience possible.
This is a nice hotel, about a mile and a half from MIT and right on the Charles but a bit off the beaten path. The East tower is more updated than the West.Genuine Hotels.com guest review
"I loved this hotel"
Very clean-good restaurant in the hotel. very close to shopping amenities-short cab ride to South Station as well as to Logan airport. grear view of the river from my room. Staff very polite and efficient.Genuine Hotels.com guest review
Modern room, great view of Charles River and the city. Very nice pool.Genuine Expedia guest review
"Nice location...very comfortable"
Very pleasant staff. Comfortable, and great location if you are going to TD Banknorth GardenGenuine Expedia guest review
Stayed here while my daughter was touring colleges. It's a great location for colleges or sightseeing. The view from our room was gorgeous. Rooms was comfortable and roomy. Drinks and appetizers at Restaurant Dante were fun and delicious. Breakfast at the Art Bar was yummy. The pool was great. Only wish we had more time to enjoy the amenities this hotel […] had to offer. Read moreGenuine Expedia guest review
We enjoyed everything about the hotel except for our noisy neighbors (not hotels fault) and when we finally called the front desk at 3am they sent security to quiet down the party. Pool was very nice, we wished for a hot tub and the locker rooms are under construction. Great view of Charles River and skyline of Boston from our 10th floor room. Afternoon […] "homemade" cookies and cider in the lobby were a treat. Parking too expensive. Safe neighborhood to want to restaurant in Kendall Square and HUGE mall a few steps away. Read moreGenuine Expedia guest review
"return customer. Also close to Whole Foods."
convenence and valueGenuine Hotels.com guest review
"Euro-style hotel with a view"
Our room was small but very well organized, with both a safe and a mini-fridge. A quick walk through the mall took us to the Green Line and the bus to Harvard Yard. A perfect hotel for a buy reunion weekend.Genuine Expedia guest review
Stay was fine. I have used the Royal Sonesta for business and personal trips to Boston. The only other thing I would say is that the Mini-room/bed is a little small for two people… probable better if I was by myself. Other than that all was well.Genuine Hotels.com guest review
"Parents Weekend Stay"
Great location with views of the Charles and easy access to Cambridge. Comfy room with two queen beds perfect for my son and myself to stay. Room and hotel recently updated. Free WiFi.Genuine Hotels.com guest review
Location in Cambridge is a bit far from most of the restaurants and bars in Cambridge. Across the street is a shopping mall with a food court and the usual mall merchants. Even though it is in Cambridge, you can easily walk to Boston's North End and to Boston (TD Bank) Garden for hockey or basketball games. The hotel is on the river and has a great […] view. Hotel staff was friendly, hotel was clean and well maintained. Paid parking is at the hotel or across the street at the mall. I would definitely return to this hotel when in the Boston area. Read moreGenuine Hotels.com guest review
"Decent, needs renewal"
1 Elevator down and 1 functional during entire 5 nights stayGenuine Expedia guest review
"Wonderful contemporary art works and Charles River"
Loved the contemporary art works surrounding the interior of the hotel. Mall was across the street and easy access for taxis and tours. Staff was outstanding all around! Greetings from front desk personnel, restaurant food/staff was good, everyone was very helpful.Genuine Expedia guest review
"Great hotel with great view of Charles River"
Great view of river. Wonderful walkway along CHarles. Mall across street. Decent food in two restaurants, esp. for daily brunchGenuine Expedia guest review
"Nice hotel on the river, a bit outside the center."
Nice Hotel. A ten minute walk to the T. Across the street from a mall. Breakfast is good. Comfortable room with a small bathroom.Genuine Expedia guest review
"Not great - too expensive for what it is"
Room and bathroom completely outdated; room even had a funky smell. Not in a good location, far from main sightseeing sites. Limited restaurant options in the area where hotel is (2 restaurants in the hotel and two or three food chain restaurants like Cheesecake Factory and PF Changs in the mall accross the street). I would not stay here again. For […] the same price $360/night, I could have stayed in a fancier hotel in a better area. Read moreGenuine Hotels.com guest review
"I was not able to get a good night sleep"
I was visiting Boston for a long weekend, and I decided to save a little bit of money and rent a room in Cambridge. I choose Royal Sonesta because of the good reviews in Expedia, location, and room price. I booked the petite double bedroom, as I was traveling on my own and I didn't need more than one bed. I have to say, I was very satisfied with the […] hotel cleanliness, location and amenities. The bed was extremely comfy and the room was of a good size. There is a couple of restaurants in the hotel, a little bit pricey but good quality food. However, the room was located wall-to-wall to a service elevator and to an ice machine. Both were extremely noisy, and the service elevator was used all night long by staff members. I reported the problem to the hotel staff and they informed me that all petite rooms are located in the part of the building and there was no solution to the noise problem. They did offer me to upgrade to a bigger room located next to the guest elevator, but to an additional price. I think they should warn people about the noisiness of the petite rooms, because light sleepers like myself may then choose not to book a room in this hotel. Read moreGenuine Expedia guest review
"Wonderful Hotel, great views...close to downtown"
The hotel was a great place to stay near downtown Boston. The room (petite double bedroom) was in great condition... wonderful room service... The only problem was the hotel had only two elevators which was out of service for couple of days which made it slow to get up to the rooms...Genuine Hotels.com guest review
"Walking distance to Museum of Science"
I have traveled extensively for business and personal reasons, and am familiar with many hotel chains, including Marriott, Hyatt, as well as Hampton and Fairfield Inn Suites. My travel companion had limited hotel experience and certainly not a high end brand, so this was a good experience all around. We stayed there for the convenience of walking to […] the Science Museum. We ate breakfast in the hotel restaurant, and were pleased with the quality of food and service. I would recommend the Sonesta to anyone and would definitely stay there again if I return to that part of Boston. Read moreGenuine Expedia guest review
Favorite hotel in CambridgeGenuine Hotels.com guest review
"honeymoon suite wonderful"
we loved our room with view of river and Boston. Left all our cares behind and enjoyed the getaway. Science Museum an easy walk, and the Cambridgeside Galleria right across street very convenient. Dante restaurant good food and good atmosphere too.Genuine Hotels.com guest review
"Overall great hotel"
I enjoyed every part of the hotel. Just a short walk to the T. Loved the view from the room. I would definitely stay again.Genuine Hotels.com guest review
"Not worth the money."
this hotel is not worth the money. the beds were not comfortable, no small fridge in the room, many other small items that other hotels deliver.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for taking the time to share your experience at the Royal Sonesta Hotel Boston with the expedia community. We are sorry to hear that you did not enjoy your experience but appreciate the feedback and will certainly keep it in mind as we aim to always make our guest experience better.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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