"4s sum it up"
We had a very nice night hereGenuine Hotels.com guest review
I only spent one night but i wish i can spend more nights.Genuine Expedia guest review
Response by Royal Sonesta Boston We're happy to hear you enjoyed your stay, and we hope you will visit again soon!
"Front desk was a bit rude and harried."
Lovely, clean, well appointed room. Maids came very late.Genuine Expedia guest review
Response by Royal Sonesta Boston We're sorry to hear you experienced some disappointments with service at our hotel. In the future, please do let us know while you are staying with us so we can follow up and make your stay more comfortable.
"Great option for Cambridge"
The place was very clean and we got a great rate for a Friday night. My only gripe is that if you claim the room has a "City view" and half your hotel overlooks Boston...you can't tell people that "City view" means "City of Cambridge". I paid a little extra expecting it to have a view and they put me in a room with a tiny window and no real view at […] all. Parking was also too expensive. Read moreGenuine Hotels.com guest review
The staff reminded me that I had signed up for the rewards program when booking through expedia, so they were extremely polite and welcoming. Booking through expedia I was able to get a room overlooking the Charles River on the 10th floor. The bed was very comfortable, the mini fridge was good from the alcohol I had packed. The shower and bathroom were […] clean and working. There are good restaurants around the area. a nice gym area and pool along with two nice places to eat I. The restaurants in the hotel are also nice. A for Royal Sonesta. Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thanks for your review! We are thrilled to hear you enjoyed your stay and look forward to having you visit the next time you are in the Boston area.
We had a King Deluxe with a River View and although the window was small, it was lovely to be able to look out each morning. I would recommend that they put window seats in, though. The staff was very friendly and helpful and the hotel is a green one so there weren't little bottles of shampoo etc. but instead dispensers on the wall, which was cool. […] I would definitely stay here again if the price was right. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thanks for your review! We would love to have you stay with us again the next time you are in the Boston area.
"Great access to transport; Metro Lines"
Very nice. Would have been nice if it included breakfastGenuine Hotels.com guest review
"Staying near Boston"
The stay was good.I did not get an email statement for my stay at the hotel. I got your survey but I did not get your bill emailed to me. I find that interesting. I don't know what I paid for the room.David LantzGenuine Hotels.com guest review
"for the money, not alot of value overall...great l"
disappointed in overall value for money, would not stay here again.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for taking the time to leave feedback on your recent stay. We appreciate guest feedback as it always helps us to improve our guest experience. We are sorry to hear you would not choose to stay with us again.
"Great hotel for families!"
Excellent service! We walked to to Museum of Science and the kids loved the pool. Will come back!Genuine Expedia guest review
Response by Royal Sonesta Boston We love having families stay with us! Thanks for leaving a review, and we hope to have you stay with us again soon.
"Great Value, but skip the coffee."
This is the best deal for great location (right on the esplanade), slick rooms, and great amenities. Front Desk staff are fantastic, and the housekeeping service staff are very friendly and helpful. Coffee was sub-par, and restaurant service wasn't great either, but its surrounded by great local options for food and drink so it wasn't the end of the […] world. Read moreGenuine Hotels.com guest review
ExelleGenuine Hotels.com guest review
"Great one night getaway and great view!"
We will definitely return to Royal Sonesta! The location and view was beautiful and Art Bar was lovely (despite broken TVs during the World Cup!). Our room had an amazing sunrise view and it looks like the west wing would have a great sunset view! The complementary bikes were a great little bonus and breakfast at Art Bar was delish!Genuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for taking the time to review your stay. We're sorry to hear about the TVs, but we are glad that you enjoyed your overall stay!
The rooms were immaculate, the staff could not have been nicer. they were very helpful helping us get around Boston, to the right restaurants and sites. The breakfast buffet looked great, but was more than I expected to pay.Genuine Hotels.com guest review
"Clean hotel, close to mall (cambridgeside galleria"
Stayed for 7 nights. Hotel facilities were good and new. Staff were helpful and kind. Nice river view as you can see Boston on the other side. CONS: No free breakfast, small room at around 240 USD (petite room) which is a bit pricy.Genuine Expedia guest review
We were only in town for an overnight and needed a place convenient to Charlestown and Cambridge which this place definitely was. It is also very convenient to the North End - easy walk across the bridge at the Science Museum or jump on the Green Line a few blocks away. Hotel is clean and comfortable - not luxury, but very nice. It is right on the Charles, […] so of course views of the river or even back across to Boston from some rooms - also nice running/walking area if that is important. Read moreGenuine Expedia guest review
We love this hotel when staying with our children in Boston. It is close to the T, right across the street from the best mall in the city, and a short walk to the Boston Museum of Science and Duck Tours. Our boys love taking the T a few stops down to see Fanueal Hall. It is also a very close hotel for anyone catching an event at the TD Garden. Plus […] it has gorgeous views of the city day and night. We sat outside on the deck for dinner and watched all the boats in the Charles River. It is our go to hotel for our weekend visits. The beds could use an upgrade, they are rather small for queens and a bit firm. The only down fall of the hotel! Read moreGenuine Hotels.com guest review
"Awesuome view but terrible sound insulation"
Stay over during the 7/4 Saturday. Checked in around 3pm and everything seems fine until I try to rest on the bed around 5pm. I can hear people talking and walking in the hallway. Not to mention the kids...Genuine Hotels.com guest review
"Disappointing for the price"
Maybe they have water fire too... The kids would like that. There are much better hotels with better service at a cheaper price.Genuine Expedia guest review
"Forth time a charm."
This was the forth time I've stayed at the Royal Sonesta .All four trips were great. The location on the Charles River is relaxing and convenient to the heart of Boston.Genuine Expedia guest review
"will not come back"
only enjoyed location, noise level extremely high, even with neighboring rooms. woke up to service men up to my window, no notice upfront whatsoever. bell boy absolutely rude and disrespectful. breakfast poor and poor service.Genuine Hotels.com guest review
Only stayed one night but hotel is centrally located and comfortableGenuine Expedia guest review
"Painful to Leave :-/"
Painful to Leave the Cambridge Royal Sonesta hotel with my wife and 10 year old daughter. She cried the morning we were leaving saying she wants me to buy the room we were staying in so we could move there. Overall I cannot think of one thing that made our stay painful......... except the pain of leaving. We WILL be back..........Genuine Hotels.com guest review
Hotel was very nice. Great location right across from the Galleria Mall and about a block away from the T. Made getting into downtown Boston very easy. Room was comfortable and quiet. Pool was nice and clean and kids enjoyed the movie they showed. Would be nice if a free breakfast was offered. But the mall across the street made getting breakfast easy. […] Would stay there again. Read moreGenuine Hotels.com guest review
Had never heard of this hotel before. Great surprise. Good location as we were going in between Cambridge and Boston. Also across from a nice mall plus. Very good service, great rooms though the bath tub/shower showed some wear (need to reglaze tub portion). Enjoyed the afternoon lemonade and chocolate chip cookies. Great views of the Charles. Would […] easily stay here again. Read moreGenuine Expedia guest review
"Vacation in Boston"
Booked and paid in advance thru Expedia. No record of our reservation when we arrived. Luckily I had reservation confirmation. Hotel was overbooked but gave us a handicap room.Genuine Expedia guest review
"Great Hotel not that far from Boston"
The Hotel is located across the Charles River from Boston but getting there is by no ways difficult. The hotel staff was very friendly and even upgraded my room so I can be in the same tower as a couple of friends that booked together with me. The view of Boston was awesome, and the room was super comfy. I liked that there were multiple outlets all […] over the room to connect mobile devices, I have been to some hotels where the outlets were either not easily found or in a inconvenient location. Would recommend to anyone for their stay, also parking on a side street that curves behind the hotel is free on weekends and holidays. Read moreGenuine Expedia guest review
"No microwave, no fridge"
See the above title. Friendly staff. There really isn't much else to say. I had a bed and air conditioning and I felt safe. Nice view of the Charles River.Genuine Expedia guest review
"We will be back again!"
Absolutely LOVED it! Especially Dante! The food and service there was impeccable....as were our accommodations! Thank you!!Genuine Hotels.com guest review
From the friendly staff to the gorgeous room with an amazing view of the water, we enjoyed everything about our stay at the hotel and in Boston. We'll be back for sure.Genuine Hotels.com guest review
"Nice full service hotel walking distance to MIT"
Helpful staff, bike rental service, short walk to a number of nice restaurants. The morning view from the Art bar terrace is lovely. If you're doing business with MIT it's about a 20 to 25 min walk.Genuine Hotels.com guest review
"Great view and great location"
We opted for a river view which was spectacular and worth every penny of the reasonable up charge. The Boston skyline was great. The skyline at sunset was breathtaking. The room was nicely appointed and in good condition. The only thing missing was a comfortable reading chair. Across the street is a mall with familiar restaurants. Across the street […] from the mall is the stop for an "on-off" bus and one block the other way is the Charles River boat tour. We were able to avoid Boston traffic somewhat. Read moreGenuine Hotels.com guest review
My husband has mobility problems and all of the staff made our stay here recently memorable. Everyone made life easy forums with a smile. The room had amazing views over the river, was spacious, easy bathroom facilities. Choice of breakfast excellent and the Artbar primo died an excellent place for lunch and snacks. Would definitely stay again. Thankyounfor […] all your help Read moreGenuine Hotels.com guest review
"Great location, nice rooms"
One of the nice things they don't tell you about this hotel is that the rooms are arranged so they all have a view of the river. It's a short, easy walk from the Kendall T stop.Genuine Hotels.com guest review
"Clean n classy"
Good location, very clean and classy. Friendly staff and a taxi stand made the stay very comfortable and. Convenient. It's 5 to 10 minutes by taxi to anywhere and has a nice marina next to itGenuine Expedia guest review
The hotel was accommodating for our large vehicle which wouldn't fit in garage, staff great on explaining things to do, across from the mall full of restaurants and items we may need. Just a great atmosphere. Felt safe there with my 3 children.Genuine Hotels.com guest review
"Nice Cambridge hotel"
- Helpful, hospitable staff. We wound up ahead of schedule on our journey to Cambridge. Sent an email asking for an early check in and thankfully could be accommodated. -Hotel is under construction although the activity seemed to be just in the entrance area. We had a water view room and heard no construction noises. -Parking is an $38 additional fee. […] The garage parking spots are narrow. -Located by the water, across the street from a small mall and within decent walking distance to MIT. -Room was small. I thought we had a petite room but we had a deluxe double. Despite the small size - it was functional an clean. -We enjoyed our stay and would stay again. Read moreGenuine Expedia guest review
"Close to everything"
Great staff. Doorman had a cab for us quickly. Short walk to the T. Outdoor bar great for evening drinks looking over the waterGenuine Expedia guest review
"Good hotel - wish it was closer to stuff."
Room was small but pretty view of river. Air conditioner cooled some but not well. Hotel was good but not as close as I would have liked to Downtown Boston.Genuine Expedia guest review
Enjoyed the river view bedroom. large and nicely decorated (modern and simple). Enjoyed that it was not too far from the Kendall red line (approx 12minutes walking)Genuine Expedia guest review
"Modern and comfortable!"
Felt right at home away from home! The beds were incredibly comfortable, and the room was stylish and modern, yet had all the conveniences expected and more! We were thrilled with the lighting---both natural and artificial! The rooms were always nice and bright due the various light options. Our rooms were cleaned every day as if we were arriving for […] the first time. The staff was friendly and helpful as well! Highly recommend! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston We're so glad to hear you enjoyed your stay! Thank you for sharing your feedback. We hope to see you again soon.
My family and I stayed for 2 nights at the Royal Sonesta Boston. We really liked the hotel's overall decor and the staff was very pleasant and helpful. The rooms were clean; the beds and the pillows were very comfortable. The gym was relatively big and the pool was clean. We enjoyed thecomplimentary wireless. Above all, the hotel has a great location. […] The Cambridgeside mall is across the street, the Museum of Science is a few minutes walk, and Downtown Boston is also a few minutes by car. We would definitely stay there on our next visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your review of our hotel! We love hearing that you enjoyed so many aspects of your stay, and we look forward to your return!
"Good value decent location"
Hotel was great. Location is decent the immediate area isn't great (especially on weekends) but it's a ten dollar cab ride to downtown.Genuine Expedia guest review
"Conveniently located, and easy to find off I-93."
The staff was very helpful and friendly, rooms were clean and updated.Genuine Expedia guest review
"Amazing view, great newly renovated rooms"
Beautiful corner room and view (757) see picture.Genuine Expedia guest review
Great view of the river. Valet parking team very nice. Walls paper thin- you can hear everything your neighbors do. Construction in lobby area, still working on a Saturday night. Dinner so so, drinks- terrible. How do you mess up a martini? A hike to the bathroom because of the construction. No coffee, no food in the morning????? Odd. Very odd and a […] very sterile environment. Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thank you for sharing your experience at the Royal Sonesta Hotel Boston. We are so sorry to hear that your stay was a disappointment. we will share your feedback with our team, as it will help us to improve our guest experience. Please note that coffee makers are available upon request, and breakfast is available each morning in ArtBar. While you may not have enjoyed your stay, we would love to have you back again when renovations are complete so that you can experience the brand new hotel.
I enjoyed interacting with staff who were friendly and professional.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for the feedback on your stay at the Royal Sonesta Hotel Boston! We will pass your comments on to our staff. We appreciate you taking the time to submit a review, and we hope you will consider staying with us on your next visit to the Boston area.
"You get what you pay for"
I thought the hotel was nice and fine. Staff was friendly and although under-renovation was a place that looked comfortable and modern. My wife and I were in boston visiting friends and came back to the hotel around 11pm to sleep. Turns out the headboard of our queen-sized bed and the service elevator were separated by the depth of a 6" wall. I wear […] hearing aids (I'm only 34) and I still couldn't sleep even without them in. When we checked out the next day, I mentioned to the front desk (hoping for a “good-faith” small discount for our inability to sleep the night before) that the service elevator made it impossible to sleep. She was very friendly but assured me that since we booked on hotels.com that the rate I paid resulted in the room I got. No discount. Very matter-of-factly. Literally “this is the room we give people who pay that rate” came out of her mouth. I paid $300 (not including a snack and a drink at their bar) for one night and they had no problem intentionally putting us in a room where you can't sleep. To top it off, I got charged $32 for parking in their lot (again, for one night) for them allowing me to stay there with them. At least here there was a $2 discount from the non-guest fee of $34 to park for one night. Not impressed. Corporate event? Fine. Seems like a nice place. Personal (aka pay out of my own pocket) for a night or two? No thank you. Bottom-line? Nice hotel and view but price and sleep quality ruined the rest. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your review of your stay at the Royal Sonesta Hotel Boston. We are sorry that your sleep was interrupted so much by noise, and we apologize if you were made to feel at all unwelcome. We will be following up with our team regarding your stay. Your feedback is appreciated as it helps us to continually improve our guest experience.
Great location with restaurants and shopping across the street and short walk to TD Center.Genuine Hotels.com guest review
The hotel was under construction so did not show well. My biggest complaint about the hotel was that you could hear everything going on in the hallway. That is unusual for 4 star hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for sharing feedback on your stay at the Royal Sonesta Hotel Boston. We are sorry for any inconvenience caused by improvements happening at the hotel. We hope you will stay with us again when renovations are complete so that you can enjoy the new product. In the future, if you are experiencing a lot of noise near your room, please feel free to let us know. We are happy to try to help alleviate the noise situation or to move you to another room, if available.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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