"Nice full service hotel walking distance to MIT"
Helpful staff, bike rental service, short walk to a number of nice restaurants. The morning view from the Art bar terrace is lovely. If you're doing business with MIT it's about a 20 to 25 min walk.Genuine Hotels.com guest review
"Great view and great location"
We opted for a river view which was spectacular and worth every penny of the reasonable up charge. The Boston skyline was great. The skyline at sunset was breathtaking. The room was nicely appointed and in good condition. The only thing missing was a comfortable reading chair. Across the street is a mall with familiar restaurants. Across the street […] from the mall is the stop for an "on-off" bus and one block the other way is the Charles River boat tour. We were able to avoid Boston traffic somewhat. Read moreGenuine Hotels.com guest review
My husband has mobility problems and all of the staff made our stay here recently memorable. Everyone made life easy forums with a smile. The room had amazing views over the river, was spacious, easy bathroom facilities. Choice of breakfast excellent and the Artbar primo died an excellent place for lunch and snacks. Would definitely stay again. Thankyounfor […] all your help Read moreGenuine Hotels.com guest review
"Great location, nice rooms"
One of the nice things they don't tell you about this hotel is that the rooms are arranged so they all have a view of the river. It's a short, easy walk from the Kendall T stop.Genuine Hotels.com guest review
"Clean n classy"
Good location, very clean and classy. Friendly staff and a taxi stand made the stay very comfortable and. Convenient. It's 5 to 10 minutes by taxi to anywhere and has a nice marina next to itGenuine Expedia guest review
The hotel was accommodating for our large vehicle which wouldn't fit in garage, staff great on explaining things to do, across from the mall full of restaurants and items we may need. Just a great atmosphere. Felt safe there with my 3 children.Genuine Hotels.com guest review
"Nice Cambridge hotel"
- Helpful, hospitable staff. We wound up ahead of schedule on our journey to Cambridge. Sent an email asking for an early check in and thankfully could be accommodated. -Hotel is under construction although the activity seemed to be just in the entrance area. We had a water view room and heard no construction noises. -Parking is an $38 additional fee. […] The garage parking spots are narrow. -Located by the water, across the street from a small mall and within decent walking distance to MIT. -Room was small. I thought we had a petite room but we had a deluxe double. Despite the small size - it was functional an clean. -We enjoyed our stay and would stay again. Read moreGenuine Expedia guest review
"Close to everything"
Great staff. Doorman had a cab for us quickly. Short walk to the T. Outdoor bar great for evening drinks looking over the waterGenuine Expedia guest review
"Good hotel - wish it was closer to stuff."
Room was small but pretty view of river. Air conditioner cooled some but not well. Hotel was good but not as close as I would have liked to Downtown Boston.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for your review of your stay at the Royal Sonesta Hotel Boston. We're sorry your stay was not satisfactory, but we appreciate your feedback.
Enjoyed the river view bedroom. large and nicely decorated (modern and simple). Enjoyed that it was not too far from the Kendall red line (approx 12minutes walking)Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for taking the time to review your stay at the Royal Sonesta Boston!
"Modern and comfortable!"
Felt right at home away from home! The beds were incredibly comfortable, and the room was stylish and modern, yet had all the conveniences expected and more! We were thrilled with the lighting---both natural and artificial! The rooms were always nice and bright due the various light options. Our rooms were cleaned every day as if we were arriving for […] the first time. The staff was friendly and helpful as well! Highly recommend! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston We're so glad to hear you enjoyed your stay! Thank you for sharing your feedback. We hope to see you again soon.
My family and I stayed for 2 nights at the Royal Sonesta Boston. We really liked the hotel's overall decor and the staff was very pleasant and helpful. The rooms were clean; the beds and the pillows were very comfortable. The gym was relatively big and the pool was clean. We enjoyed thecomplimentary wireless. Above all, the hotel has a great location. […] The Cambridgeside mall is across the street, the Museum of Science is a few minutes walk, and Downtown Boston is also a few minutes by car. We would definitely stay there on our next visit. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your review of our hotel! We love hearing that you enjoyed so many aspects of your stay, and we look forward to your return!
"Good value decent location"
Hotel was great. Location is decent the immediate area isn't great (especially on weekends) but it's a ten dollar cab ride to downtown.Genuine Expedia guest review
Response by Royal Sonesta Boston Thanks for sharing feedback on your recent Royal Sonesta Boston stay! We're glad you enjoyed the hotel and hope you will stay with us again the next time you are in the area. We're about a 5 minute walk from the Green Line MBTA station; we'd be happy to give you directions if you need them the next time you are visiting!
"Conveniently located, and easy to find off I-93."
The staff was very helpful and friendly, rooms were clean and updated.Genuine Expedia guest review
Response by Royal Sonesta Boston We're so glad you enjoyed your stay! Thanks for taking the time so share some feedback with us.
"Amazing view, great newly renovated rooms"
Beautiful corner room and view (757) see picture.Genuine Expedia guest review
Great view of the river. Valet parking team very nice. Walls paper thin- you can hear everything your neighbors do. Construction in lobby area, still working on a Saturday night. Dinner so so, drinks- terrible. How do you mess up a martini? A hike to the bathroom because of the construction. No coffee, no food in the morning????? Odd. Very odd and a […] very sterile environment. Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thank you for sharing your experience at the Royal Sonesta Hotel Boston. We are so sorry to hear that your stay was a disappointment. we will share your feedback with our team, as it will help us to improve our guest experience. Please note that coffee makers are available upon request, and breakfast is available each morning in ArtBar. While you may not have enjoyed your stay, we would love to have you back again when renovations are complete so that you can experience the brand new hotel.
I enjoyed interacting with staff who were friendly and professional.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for the feedback on your stay at the Royal Sonesta Hotel Boston! We will pass your comments on to our staff. We appreciate you taking the time to submit a review, and we hope you will consider staying with us on your next visit to the Boston area.
"You get what you pay for"
I thought the hotel was nice and fine. Staff was friendly and although under-renovation was a place that looked comfortable and modern. My wife and I were in boston visiting friends and came back to the hotel around 11pm to sleep. Turns out the headboard of our queen-sized bed and the service elevator were separated by the depth of a 6" wall. I wear […] hearing aids (I'm only 34) and I still couldn't sleep even without them in. When we checked out the next day, I mentioned to the front desk (hoping for a “good-faith” small discount for our inability to sleep the night before) that the service elevator made it impossible to sleep. She was very friendly but assured me that since we booked on hotels.com that the rate I paid resulted in the room I got. No discount. Very matter-of-factly. Literally “this is the room we give people who pay that rate” came out of her mouth. I paid $300 (not including a snack and a drink at their bar) for one night and they had no problem intentionally putting us in a room where you can't sleep. To top it off, I got charged $32 for parking in their lot (again, for one night) for them allowing me to stay there with them. At least here there was a $2 discount from the non-guest fee of $34 to park for one night. Not impressed. Corporate event? Fine. Seems like a nice place. Personal (aka pay out of my own pocket) for a night or two? No thank you. Bottom-line? Nice hotel and view but price and sleep quality ruined the rest. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your review of your stay at the Royal Sonesta Hotel Boston. We are sorry that your sleep was interrupted so much by noise, and we apologize if you were made to feel at all unwelcome. We will be following up with our team regarding your stay. Your feedback is appreciated as it helps us to continually improve our guest experience.
Great location with restaurants and shopping across the street and short walk to TD Center.Genuine Hotels.com guest review
The hotel was under construction so did not show well. My biggest complaint about the hotel was that you could hear everything going on in the hallway. That is unusual for 4 star hotel.Genuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for sharing feedback on your stay at the Royal Sonesta Hotel Boston. We are sorry for any inconvenience caused by improvements happening at the hotel. We hope you will stay with us again when renovations are complete so that you can enjoy the new product. In the future, if you are experiencing a lot of noise near your room, please feel free to let us know. We are happy to try to help alleviate the noise situation or to move you to another room, if available.
"Excellent hotel, great location"
We stayed for a long weekend in Cambridge and the hotel was excellent, but a bit pricey. The staff was courteous and the room clean and comfortable. We loved the turn down service with chocolates placed on pillows. We had a beautiful view of the river although the first day was pretty rainy. the breakfast at the Art Bar was great, and service prompt,but […] not cheap. I wished they had included a free breakfast with room. We tried the pool which looked beautiful but was kind of chilly and there was no one at next door gym or working the entrance so we could not get temperature turned up. Overall, a great hotel. Read moreGenuine Expedia guest review
The hotel is currently under construction which we did not know about. We chose this hotel specifically for the indoor pool but the pool room was cold and the temperature of the pool water was quite cold. The heat in our room did not work well and they delivered us a space heater which our kids were afraid of. On a good note, we ordered room service […] for breakfast and everything was delicious! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for taking the time to review your stay at the Royal Sonesta Hotel Boston. We're sorry that you were disappointed by the temperature of the pool area and your room, and we have shared your comments with our team for follow up. We hope to have the opportunity to have you as guests in the hotel again.
"better than expected"
Great place to go if you have kids. Next to the museum was perfect... wife loved the mall accross the street pillows where hard... Would expect nice down pillows in a hotel like that.Genuine Expedia guest review
Great hotel, convient location. Can't wait to go back.Genuine Expedia guest review
"Convenient for Boston and Cambridge"
The room was very nice. We will return. Can't wait to see it when the remodeling is done. The Cheesecake Factory was too close though:-)Genuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for taking the time to review your stay at the Royal Sonesta Hotel Boston. We appreciate your feedback and hope to have you in again so you can see the end result of renovations.
"Just across the river from Boston!"
My husband and I had a great time here. The room was better than we had hoped. Loved the motion sebsored lights so I didn't wake him up during the middle of the night for my pregnancy bathroom break. The bed was extremely comfortable and we love their commitment to reusing!! Go Red Sox!Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for your review of the Royal Sonesta Hotel Boston! We are glad that you had a great time and enjoyed your room. We hope that you will visit us again the next time you are in the Boston area.
"not a great pick"
This hotel doesn't have vending machines--at all and we couldn't take drinks out of the bar area. Staff wasn't very helpful. Our room wasn't ready. Got on line to check my billing and was over charged by $150. Terrible experience for the amount of money that we spent.Genuine Expedia guest review
"Good Cambridge Location"
Royal Sonesta is a high quality hotel in a very convenient location on the border of Cambridge and Boston -- great for Kendall Square/MIT and Back Bay and very convenient to the highways.Currently undergoing renovation so all of the facilities are not fully up to snuff. Staff is very helpful.Genuine Hotels.com guest review
"Had a bad experience . . . will not return"
Hotel management was very difficult to work with in planning.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for your comment on your experience at the Royal Sonesta Hotel Boston. Your feedback is very important to us, as it helps us to continually improve our guest experience. Please feel free to follow up with your contact with more details on your experience.
"Promising but interior designer wrecked the view"
The new interior design is aimed to irritate. Fantastic view of the river, but the blinds and sheer curtains blocked it and couldn't be opened more than 1/2 way. Seems like all the good hotels are designing rooms that cover up their views with so may curtains and sharp edged knobs that hurt wet hands. This place has a mysterious floor light under the […] bedside table that flashes like a camera. I covered it up with a towel but really wanted to pull the curtains down so I could enjoy the view from my room. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for feedback on your recent stay at the Royal Sonesta Hotel Boston. We're sorry that you had difficulty enjoying the view, and we will certainly take your feedback into account. We hope the floor light was not a nuisance; it is meant to go on when you step on the floor to guide the way in the dark so guests do not need to turn the light on should they need to get up in the middle of the night. We hope that despite some disappointments you will choose to stay with us again in the future.
The hotel is currently under construction. Location was very convenient.Genuine Hotels.com guest review
This hotel is very lovely. The staff was very kind. We arrived and they were under construction but it did not in anyway interrupt our stay. They actually opened their new front desk within maybe an hour of us checking in. while waiting on a cab a guy, im guessing the owner or something did strike up conversation with us to let us know what exactly […] they were doing with the hotel and all the remodeling going on, he was a very friendly man and you could tell he was very excited about all the changes the hotel was going through....Anytime i visit Boston i will be staying here! Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thanks so much for taking the time to share your Royal Sonesta Hotel Boston experience! We are glad you enjoyed your stay, and we look forward to having you back again the next time you are in the Boston area.
"Happy Bruin fans"
We had a great stay, are room was upgraded to one with a view of the river and Boston. The staff was very helpful and friendly, especially Mike at the front desk. I found the hotel to be quite and relaxing and was only a short walk to town which we enjoyed. If you don't mind walking you can get to just about everything in Boston and Cambridge in under […] a hour from The Royal Sonesta. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thanks for taking the time to share your experience at the Royal Sonesta Hotel Boston! We are glad you enjoyed your experience and our location, which is great for hockey fans visiting TD Garden. We hope to see you again the next time you are in the Boston area.
"The problem is renovations"
The location is wonderful (right off the water), and the staff are very accomodating. The problem is the hotel is undergoing massive renotations. As a result, the lobby area is a mess, and the self-parking garage at the hotel is closed. (You will need to use valet parking, and the car will be put across the street in the Galleria parking garage. No […] big deal, unless you are doing a lot of in-and-out.) Once these are corrected, I'm sure the Sonesta will go back to being a 4-star hotel. However, that is currently not the case. Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thank you for sharing your experience at the Royal Sonesta Hotel Boston. We are sorry that our improvements were an inconvenience to you but hope that you will still consider our hotel the next time you are in the Boston area. We would love to have you back so you can enjoy the updated hotel.
Good location. However, hotel under construction. Rooms small and noisy.Genuine Expedia guest review
I thought everything was suberb, so did my friend. I was a little disappointed that there was no mini-bar. There also seemed to be something amiss in the bathroom. The bath rug was on the floor and turned up at the corner, like someone dropped it and left in a hurry. ALso, the black frontice piece in front of the sink was streaked with what I hoped […] was cleanser, a kind of whitish swirl effect. Other than that all was well. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your feedback on your stay at the Royal Sonesta Hotel Boston, and Happy Birthday! We are glad you enjoyed your stay. If you could please respond and let us know what room you were in, we would be happy to look into the issues you experienced with the bathroom. Thanks again!
"Rolling on the River"
We took the lower priced one double bed room, which though small, was comfortable enough, and with a view of the River. Unfortunately it was adjacent to the elevator which you could hear quietly rumbling through the walls. However, it didn't disturb our sleep so I can't really complain. One odd amenity is the tiny fridge that isn't really a fridge--it […] has a warning label that it only cools to 50 degrees. Must be for wine I guess, but why not be able to cool to 35 so one can put the leftovers from dinner in there? The staff were all pleasant and professional. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your review of your stay at the Royal Sonesta Hotel Boston. We are glad that you enjoyed some aspects of your stay, including your encounters with our staff. We will forward the rest of your feedback to our team for consideration. We hope that you will choose to stay with us the next time you are in the Boston area.
They were undergoing some renovations while I was there, so some of the areas around the lobby were a little difficult to navigate. The room I had was pretty small, but it was what I booked, a room with one double sized bed. The bathroom was equally small to match, with a standing-only shower for one (maybe a 4'x4' square footprint). They did bring […] up free toothpaste and toothbrush and a disposable razor when I requested them. It's right across the street from a pretty nice mall (The Galleria), which gives you some decent "lower cost" casual dining options if you're not willing to pay $20 for Art Bar's 2-course breakfast. Also if you forgot any clothes or just need to get some the mall's good for that I guess. Read moreGenuine Expedia guest review
"Nice hotel close to Boston Museum of Science ."
The room was very clean, fresh and comfortable. The staff was pleasant and friendly. We had a terrific upscale dinner, with well prepared and fresh seafood at Dante and a decent breakfast buffet at Artbar, although it was a little more costly than it should have been, considering they had no made-to-order eggs or pancakes/waffles. There was a renovation […] in progress which narrowed the space in the lobby and ground floor hallways, but not too offensive or uncomfortable. Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thanks for taking the time to review your stay at the Royal Sonesta Hotel Boston. We are glad you enjoyed our location, staff and your room. We will forward your feedback on breakfast to our restaurant team for consideration. We appreciate you choosing our hotel, and we hope to have you back the next time you are in the Boston area.
"overpriced parking, lobby construction"
nothing on website about construction. Lobby is a mess. Parking garage closed. Rooms were clean but sparse. Has small refrig that is set to higher temperatures only...what is the point,. booked 2 rooms but yet at check in the room are 4 floors apart...really. go across the st to mall for meals.Genuine Hotels.com guest review
"The hotel is in a great location but bad concierge"
The hotel has easy access to all important attractions in Boston and Cambridge but I wasn't satisfied with the concierge experience. No one told me that the hop-on hop-off trolley works only for a really short time. They sold me the ticket calming that it would be the form of transportation to use, instead I had to use my car everyday after 4pm. I wouldnt […] mind but I should have known that. Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thank you for your feedback on your stay at the Royal Sonesta Hotel Boston. We appreciate your comments as they help us to continue to work toward providing the best guest experience in the city. We will certainly forward your comments to the appropriate departments for follow up.
"Good room but service was poor."
Much of the hotel under construction and very noisy. Hallways very cold. Hammering started at 7am-every day. When I showed up at the hotel, the parking garage was under construction and closed. I was told that it was only going to be $34 for parking for my entire stay. When I checked out, I was charged $140 and when I asked the front desk they told […] me to talk to the valets about it and they told me to talk to the front desk. They advertise a hot tub, but do not have one. I was going to let it all slide until the staff was rude at check out. I will never stay there and will recommend everyone stay away this hotel. Read moreGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for taking the time to share feedback on your stay at the Royal Sonesta Hotel Boston. We will forward your comments to the appropriate departments for follow up on the parking misunderstanding and poor front desk service you experienced. We are sorry about the miscommunications you encountered regarding a hot tub. Our website is the best place to find accurate information on the hotel, and we will certainly look into outside sources that might have incorrect information posted. We apologize if our renovations were an inconvenience, and, while your stay was not what you had hoped for, we would love to have you return on your next visit to the Boston area so you can experience the newly remodeled hotel and the Sonesta service our guests have come to expect.
"Great Location and Price"
Newly renovated and across from great mall.. didnt even find the food court, but Starbucks and The Cheesecake factory were very easy to get to for eats. The hotel staff were great, I had an issue with room service and was fully compensated the price. We were making outfits for the parade and the construction crew gave us a hand. Great experience.. $10 […] cab ride to all the bars in Boston... Only thing that was weird was when we had to buy the paper for $1, then left it in the Business Centre so someone else could read it and they took it back to resell.. like really guys.... Also, I hated the pillows. But that is just personal preference. Would Return forsure. Read moreGenuine Expedia guest review
The Hotel is still having construction but it was contained behind curtains and walls. The room was clean and spacious. The beds were comfortable. And the view of the Boston skyline was wonderful. The mall across the street was convenient. The only negative was the distance to the T.Genuine Hotels.com guest review
Response by Royal Sonesta Boston Thank you for your feedback on your stay at the Royal Sonesta Hotel Boston. We are glad you enjoyed your stay and hope to see you again soon. For future stays, please note that the green line MBTA can be accessed more quickly by going through the Cambridgeside Galleria mall. Please just ask the front desk or concierge; we'd be happy to give you directions to help you get where you are going!
I loved the hotel and location was outstandingGenuine Hotels.com guest review
Response by Royal Sonesta Boston Thanks for sharing your experience at the Royal Sonesta Hotel Boston with the Hotels.com community! We are so glad you enjoyed your stay and our location, and we hope to have you stay with us again soon.
"Nice hotel at excellent location"
Rooms are very clean and spacious. Location is excellent. Between Boston and Cambridge. MIT is next door. Harvard and downtown Boston within a few subway stops. There are two subway stations nearby. There is a decent mall accross the street. Minuses: staff is a little unfriendly; walls separating the rooms are thin (and if you get a noisy neighbor you […] won't be able to rest). Read moreGenuine Expedia guest review
Response by Royal Sonesta Boston Thanks for sharing both the positive and negative aspects of your stay at our hotel. We have shared your review with our team so that we can continually work on providing an even better guest experience. We hope you will choose to stay with us the next time you are in the Boston area.
Even better than I expected. The rooms are completely redone! The staff was great!Genuine Expedia guest review
Response by Royal Sonesta Boston We are so glad you enjoyed your Royal Sonesta Hotel Boston experience, especially our staff and renovated guest rooms. We hope to have you back again in the future!
I love this hotel! We have stayed here 4-5 times..Convenient, Clean, it has a great little pool and just across the street terrific restaurants!Genuine Hotels.com guest review
Response by Royal Sonesta Boston We are so glad you have enjoyed your past stays at the Royal Sonesta Hotel Boston, and we look forward to having you in again soon!
Was easy to get anywhere in the city from this location.Genuine Expedia guest review
Response by Royal Sonesta Boston Thanks for your feedback on your stay at the Royal Sonesta Hotel Boston! Our location is one of our guests' favorite things about the hotel, and we are glad you enjoyed it.
"Good but under renovation"
It's under renovation so the facilities aren't in order. You can take a free bus to nearby if you wanna swim or so but no one wants to hustle.Genuine Expedia guest review
Response by Royal Sonesta Boston Thank you for posting about your stay at the Royal Sonesta Hotel Boston. We hope you will visit again when our renovations are complete so you can see the finished product.
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