Hotel was very nice. My fiancé and I stayed with our dog over the Thanksgiving holiday. The pet fee on top of the nightly rate was higher than other similar hotels in the area, but it was very clean and enjoyable.Genuine Hotels.com guest review
"Excellent place to stay"
We loved the 2 bedroom suite. Our room was very clean and comfortable. The staff was great. The breakfast was good and had a lot of healthy choices. The family enjoyed the outdoor swimming pool and fitness room as well. We loved it!Genuine Hotels.com guest review
"Great Value and Location"
The hotel ended up being a great place to stay for the event that I was in town for. I was conveniently located off the highway and there were many places to eat nearby. The hotel staff was very personable and friendly and I enjoyed my time at the hotel. Rooms were clean and spacious for my visit.Genuine Hotels.com guest review
"Close to Baldwin Wallace"
Good price for decent room. It was very close to Baldwin Wallace and had restaurants close by. Easy in and out.Genuine Expedia guest review
"Great hotel but not so friendly staff"
Clean hotel, will definitely stay again. Staff was a little on the unhelpful side.Genuine Hotels.com guest review
The room seemed to be in good shape and clean, the only problem was that after flushing the toilet it would run for a long time and was loud. The bed was comfortable and the kitchen was nice to have. I would stay again if I was in the area.Genuine Hotels.com guest review
"A place to rest and recharge your battery."
It may be off the beaten path, but it's a fine place to recharge your battery. Parking is a bit lacking & continental breakfast isn't more than a vending machine muffin & a cup of coffee that must be enjoyed while standing in the cramped lobby. For more frills you may want to stay next door at the Marriott.Genuine Expedia guest review
The front desk person couldn't find our reservation. After giving him the reservation number it still took him a few minutes to find it. The room was advertised as a suite, it had a queen bed, sleeper sofa, tiny but complete kitchen & bathroom. That's not a suite to me. The room looked clean on first glance, but we kept finding dirty areas. For example, […] there was dried splatter on the inside of one of the lampshades, there were dirty areas on the shower curtain. Room did have a full ironing board, iron, complimentary shampoo, conditioner, soap & body wash. Read moreGenuine Hotels.com guest review
Townplace Suites is not the flagship of the Marriott hotel range but for the price it was a good value. Overall, we enjoyed our brief stay. The one big negative was their not having a functioning wireless network. They offered a DSL connection but at the time of our stay, that was not functioning and they didn't seem to be able to get anyone to fix […] it. Pretty disappointing in the 21st century. Read moreGenuine Hotels.com guest review
"Great for business or pleasure"
Great place, nice room with living room seating, great desk space for working and hard wired internet connection at no additional charge.Genuine Expedia guest review
The overall space was smaller than expected and poorly kept--not what we expected for a Marriott or for the price. The heater covers were falling off, the bathrobe hook in the bath/shower area was torn off the wall and missing from the door, there was no maid service, there weren't enough towels for all registered guests in our party, and the heating […] system left a lot to be desired. Read moreGenuine Hotels.com guest review
"Good proximity to SW General Medical Center"
We had to make a last minute trip to the area and re-book our reservation at the last second en route. The accomodations were a great value, and the counter staff and "grab and go" breakfast were great. I would definitely stay again and recommend others do the same. Proximity to the interstate and RR crossing not a problem during stay.Genuine Hotels.com guest review
I didn't think the hotel was at par with Mariott properties. The first room assigned had a strange odor to it.Genuine Hotels.com guest review
"Oh Em Geeee"
12/13/14 BlancaMarie Cleveland, Ohio, United States
Came here with a few friends after returning back from a trip to columbus for a comedy jam, and we booked a 2 bedroom suite and it was beyond my exectations. Large Space, updated, clean, beautiful kitchens and I felt like I walked into my new apartment lol. It was very nice. Definitley well worth the value.
"Cleveland Area Visit"
12/10/14 Dave H Penn Trafford, USA
My wife and I stayed at this location (two nights) because we were visiting the Cleveland area and wanted a location that wasn’t in downtown but not too far away, this property fit the bill nicely. Downtown Cleveland was only 15-20 minutes away, plus the “A Christmas Story” house and museum was only 10 minutes from us. There were plenty of dining options in the immediate area to choose from. Towne Place Suites are on the lower budget side of Marriott properties but still this place was fine, room was nice and we enjoyed the full kitchen feature. The free morning breakfast didn’t have a big spread but it had enough items to satisfy. If visiting the area this is a viable choice.
"Great stay...just as expected!!!"
For those of you that do not know, Towneplace Suites is a budget extended-stay hotel in the Marriott family of hotels. I have stayed at other Towneplace Suites in the past and this one lived up to my expectations: clean room, friendly staff and a safe facility. My room was a studio that had a small but fully functional kitchen that included a full size refrigerator, four burner stove with oven, microwave, dishwasher and provided cookware, dished and utensils. It also included a sofa bed in case you come with your family. A contenintal breakfast is included and the lobby has a small convenience store. The business center is a computer in the lobby with internet access and a printer. The location is convenient to the airport and the I-X Center. I have to say it again...the staff here was some of the most friendly people that i encountered on my trip to the Cleveland area. I will stay here again if life has me return to the area.
07/21/14 Patrick S Auburn, Alabama, United States
I was in Cleveland for almost a month for work and stayed at the Towneplace Suites-Cleveland Airport. My room was to the normal Marriott standard (clean with all the amenities I expected). On the first day of my stay, my microwave broke, and by the time I got in from work, they had a new one installed in my room. In regards to the breakfast, it is the standard Towneplace fare, with hard boiled eggs, oatmeal, an assortment of fruits, and cold cereals. The staff was courteous and met my every need. Overall, it was a great stay.
06/24/14 Vivian O
We stayed for almost two months due to medical reasons which was very stressful but management made it much easier by being very helpful and accommodating! Always had smiles on their faces and never made you feel like you were bothering them. Maid service was excellent and maintenance personnel was very helpful! It was also quiet at night which was a huge plus :)
05/07/14 Debi F
This was a very stressful trip for my husband and I, but no part of our stay here was part of the stress. The staff was wonderful and very accommodating and helpful especially since I had to keep extending our stay. I had to contact the manager on multiple occasions and at no time did they make me feel like I was a bother to them. I know that we will need to make many trips up to Cleveland and this is definitely where we will be staying.
04/21/14 sue12175 Cleveland, Ohio
I stayed here last summer for 6 months and had no problems. This time I am iin opposite building and someone is definitely smoking in their rooms and management refuses to send someone up to check. They told corporate that they have sent multiple people to check and this is not true. This person is smoking overnight and I told corporate and property management. Nothing is done about it. It started friday night/ sat morning after i checked in. I woke up with my room reeking of cigarette smoke. The entire hallway was filled. I told scott at the desk at 7 am and no one came- I waited outside as I could not even go inside the bldg until housekeeping came at 11 am- I told the supervisir-= She did not check until 1 pm a full 6 hours after I made my initial complaint- and then only checked one room and left- since then every morning my room reeks of cigarette smoke- It is not hard to figure out who it is- i even told management who i thought it was- In a situation like this they need to go room to room and check every room until the source is found- they refuse- instead as a cardiac patient I am forced to stay here until the 28 as I dont have enough money to move and other marriots take 20000 points per night- I am staying here with my points please if you want a smoke free hotel do not move here- I am very disappointed- there were also rooms yesterday in the other building and they refuse to move me- I will stay the rest of my time but I will not be back again- there are other hotels who deserve my money more as I am looking to stay for 6 more months at a hotel until i can get a mortgage but this one is out of the picture for me and it was my first choice until now
"Frustrating experience. Will not stay here again."
02/27/14 Butterfly1221 Saint Charles, Missouri
Upon arrival I was informed my room was in bldg B 2nd floor. The only elevator caused me to have to drag my luggage from one end of the building to the other and then back down the hall to the opposite end again once I was on the 2nd floor. I immediately requested a room switch or even swapping to the courtyard Marriott in front of this place and was told both hotels were completely booked full. I decided before dragging my luggage all that way for one night I'd check out the room first.The room was nnothing of what I would expect from a Marriott property. I called the front desk from my room and again asked for another room closer or on the other property. Was called back 5-10 mins later and told no rooms at courtyard but now they could move me to bldg A next to the elevator so I didn't have to drag all my stuff around. Great! I moved rooms and the room was again not what I'd expect. Looks older, used, stained carpets, and nasty mattresses in both bedrooms. I'd have preferred a studio or one bedroom but was given 2 due to over booking so the front desk explained. Not a pleasant experience at all.
01/17/14 Placesplease5678 New York City, New York
I am currently at the hotel, I am here for five weeks. The rooms are wonderful, I have a studio and I feel like I have a home for my stay in Cleveland. The staff is some of the best representatives of a company I have ever seen. I have stayed in all 50 states at one time or another and never experienced this type of friendliness, I felt welcome the minute I checked in. If you are in the Cleveland area I highly recommend this hotel. Supermarkets, restaurants and gas stations real close to the hotel with quick access to the highway. Wonderful stay!!!
"Exceeded my expectations."
12/20/13 TravelLovinLady89 Milwaukee, Wisconsin
I stayed here due to a canceled flight and was pleasantly surprised at how brand new everything was. It was gorgeous- from the updated kitchen to the cute bathroom to the comfortable bed..I would definitely recommend this place. I only needed to stay one night, but this would be perfect for someone needing a long term stay.
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