I was disappointed. The outside locks were broken, which made me nervous. Minimal service. We had to change rooms, the first smell so mouldy we both got immediate headaches. Front desk was pleasant, but I would not come back. This hotel was listed as 4 stars, which makes me concerned about your rating system.Genuine Hotels.com guest review
Shower had a problem and I couldn't make it work. Other than that everything was good.Genuine Hotels.com guest review
"Will stay again"
Prompt service at the desk, easy to get to the room, a/c worked perfect, a little dated in some décor, but otherwise it was a good night. They even had my phone charger waiting for me when I left it behind.Genuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center Thank you for staying with us! We were happy to be of service and hope to serve you again soon!
Bathroom fan was SO loud! Good, clean room!Genuine Hotels.com guest review
"Weird toilet paper placement"
We liked our room..simple, quiet, and comfortable. Our biggest complaint was the placement of the toilet paper roll in the bathroom! You had to be pretty flexible to twist around and find the roll when you were ready for it. We also got locked out of our room with both of our keys, but the front desk was very quick to reset our keys when we went down […] and asked. Overall, not a bad place to stay. Read moreGenuine Hotels.com guest review
I love the location. There are so many good restaurants and shops within 3-4 miles radius. The shops at Willow Bend is one of my favorite ones as the mall has almost everything and every shop I might need to go and it is very compact. There are tons of good Asian restaurants in and around this area. And of course Central market :) It is also a pretty […] simple drive from the airports (both love field and DFW). The hotel offers very good breakfast and evening snacks during the weekdays (I think). Read moreGenuine Hotels.com guest review
"Bare bone basic."
No pool. Limited amenities. Old, though clean & well kept. Poorly marked from the street; we drove by twice - AND KNOW THE AREA WELL! Reminded me of motels I used to stay in w/ my parents in the '50's! Good basic lodging if all you need is a bed & a bathroom.Genuine Expedia guest review
Lighting was a major problem. Easy area for unsavory situationsGenuine Hotels.com guest review
"Really nice for the price"
The was a central location for us. The hotel and accommodations were very nice. There are good restaurants in walking distance.Genuine Hotels.com guest review
Very clean, nice room, and a decent free breakfast. My only negative is the limited access to the grounds. Only one way in and out.Genuine Hotels.com guest review
Decent place, great price, I'll stay again when I'm in the Plano, Frisco area.Genuine Hotels.com guest review
Convenient to restaurants. High price for the quality.Genuine Expedia guest review
"Hotel in Plano"
Nice beds, decent breakfast but toaster was broken, bathroom had a lot of mildew. Small room.Genuine Expedia guest review
"close to GB Toll"
Great bed!! bathtub faucet not in good working condition -Genuine Hotels.com guest review
It was a clean room. Very big. Showerhead left a lot to be desired.Genuine Expedia guest review
"Nice, clean and quiet"
This stay was for two rooms that guests would be using. Management was very kind to help keep the rooms together for us. Our guests conveyed that their stay was nice, clean and quiet. The telephone system was not working, this made it difficult for us to stay in touch with our guests but caused no problems. The only other issue we had was when we first […] approached our assigned room in the evening, the door was open. I found no problems inside so I got our guests situated. I did notify the front desk, however did not seem to be too concerned. We would use this hotel again based on its value and overall service. Read moreGenuine Hotels.com guest review
Upon arriving, we went thru 3 room assignments. Hotel registrar was very nice & apologetic but shouldn't have had to go thru this.Genuine Expedia guest review
Room was very clean. Staff was excellent. Breakfast was great.Genuine Hotels.com guest review
Friendly staff. Close to hospital I was visiting. Quite, comfortable room.Genuine Expedia guest review
Very goodGenuine Hotels.com guest review
"Excellent, reasonable expense hotel in convenient"
I stayed for just two nights and had everything I needed for the stay. The location was close to several restaurants and just a few blocks from other convenient stores. I will definitely stay there again.Genuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center Thank you for your kind words. We are glad that we were conveniently located for you and that you enjoyed our facility. We hope we can serve you again soon!
I picked this hotel because of the reviews from everyone. I wanted to pay a low price for a "excellent" hotel. I thought the hotel was decent. When you drive up to it, its in a quiet area. The hotel looked very old from the outside, but once I made it up to my room, I could tell that they did update it. It had a flat screen tv, fridge, microwave, etc. […] The bathroom was decent. I didn't care for the noise the fan made when you turned the light on, but its not bad. What I really thought was appealing was the fact that it was SMOKE FREE WITH NOOOOOOOOOOOOOOOOOOOOOO PETS. yay...Im always paranoid when I go to hotels because some people are so nasty and housekeeping does their best to keep the rooms as clean as possible, but I was happy to be at a hotel that didn't allow any. Sorry pet lovers. The breakfast was simple, decent. I wouldn't call the hotel excellent, but for the price its was a good hotel. Im please. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center Thank you so much for you feedback! We appreciate having you and that our clean, pet-free environment met your needs! We hope we can serve you again soon!
"Great place, great location"
I had a great stay quite and convenient. Friendly staffGenuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center Thank you again for staying with us! We enjoyed serving you and look forward to your next stay!
Over y'all great hotel good stayGenuine Hotels.com guest review
Stayed here for one night on a Saturday. Checking in was easy, had a reservation, and the clerk was very helpful, friendly and courteous. He advised when breakfast was served, places in the area to eat and asked if I needed a wake-up call for the next day. Hotel was clean and quite nice, room comfortable. A/C was a little noisey, but not not bad. Breakfast […] the next morning was prepared eggs, sausage, waffles, different breads, juice and coffee. Very tasty breakfast. Overall my stay was nice and I would stay here again if needed. Plenty near-by resaturants to pick from with different flavors. Read moreGenuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center We are very happy you enjoyed your stay! We hope all of our guests find us a comfortable place at an affordable price! With all of the restaurants within walking distance and all of the shopping nearby, we are a nice location to get away! Thanks again!
Clean with friendly staff. Good, accessible location. Could use some updating in halls but overall great location.Genuine Hotels.com guest review
"Convenient to Baylor Medical Plano"
Comfortable and brief. Nothing fancy; acceptable, quiet hotel near Baylor Med.Genuine Hotels.com guest review
"Good Choice for a Conference Weekend"
I chose this hotel b/c it was close to Bent Tree Bible Fellowship, where I was attending the Catalyst Conference. I didn't want to spend a lot of money, but for the price, the comfort of the beds was more than I was expecting, so in this, I was pleasantly surprised.Genuine Expedia guest review
Staff was super friendly and extremely helpful!Genuine Hotels.com guest review
"Just a room but cheap and clean"
It was good for a business trip to keep expenses low.Genuine Hotels.com guest review
"Friendly Staff and Location, Location, Location!!!"
The hotel staff were really friendly and accommodating! Right when I checked in, Eddie was asking if I needed directions to restaurants or shopping. I took directions for the mall and it was so close! Also, Preston Rd had miles and miles of shopping centers and restaurants. Right next door is a Ben and Jerry's! The room is a little outdated, but they […] have a choice of pillows, hard or soft and it was clean. Has all the conveniences that you would need for a comfortable, quiet stay. I enjoyed! Thanks! Read moreGenuine Hotels.com guest review
As always, it was a great hotel and close to what I was in the area for.Genuine Hotels.com guest review
"Should be better for the category"
Decent overall, and I would stay there again. However, it should be better for the category. Two in-room annoyances: there's no shampoo/conditione/bar soap provided in room, just body lotion. You have to ask the front desk for shampoo/conditioner/soap. That feels cheap. Then the bathroom fan (very noisy) comes on with the light and I haven't found a […] way to disable it....so after 5 mins in the bathroom, your head is about to explode as fan noise is seriously annoying...Also, cable lineup has no HBO, I think....Again for the category, these annoyances should not be there. Read moreGenuine Hotels.com guest review
"Convenient hotel for business in Plano."
I chose this hotel for its convenient location and reasonable price. It's pretty basic, but is adequate for a few days. The room itself was small but clean and the pillows,bed and bedding were quite nice and comfortable. A flat screen tv, small refrigerator, microwave and coffee maker were useful. The hotel common areas are fairly worn and in need of […] updating. There was a bucket in the hall for a ceiling leak for 2 days over the weekend. Overall, decent value for the price, good location and pleasant staff. Read moreGenuine Expedia guest review
"Expensive for service offered"
Room rate expensive for a very standard service offering. Other close proximity hotels offer exact same services, if not better, for $15 to $20 cheaper. Those are better options for your money and overall experience.Genuine Hotels.com guest review
"Above average facility"
The Comfort Inn is nothing special, but it covers all the bases. Clean, decent size room, and overall hotel condition is acceptable. A good deal for the price.Genuine Hotels.com guest review
The manager who checked me in was super nice. He looked like he could have been a pro wrestler or ex football player, but he was as friendly as could be.Genuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center Thank you very much. Eddie, the big teddy bear, is very friendly. Our guest enjoy great service from him and the rest of our staff. Eddie and staff is very knowledgeable of all the great restaurants and shopping near us. Thank you again!
"Would have been great if the keys worked."
It was overall a good experience but had a lot of trouble with our room keys. We left the hotel and came back to a door that wouldn't unlock. After 25 mins they finally got us into our room, but no key. When we left again and came back they gave us new keys again, and again had the same problem. 20 plus min later we got into our room. The room was very […] nice, and the staff were very pleasant. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center We are sorry you had issues with your keys. Electronic keys do demagnetize easy, and it also sounds like we didn't reprogram the keys the second time for you properly. I will address my staff on this. We are glad you enjoyed your stay overall and hope to see you again soon!
"good value for money"
good surprise. modest but overall, very good value for money.Genuine Expedia guest review
"Good cental location"
Our stay was great!! Our room was comfortable and we were able to have connecting rooms with our children. The breakfast was ok and free!!!!! I would recommend this hotel to my friends!Genuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center Thank tyou so much for staying with us! We are glad that you and you family were comfortable and were able to take advantage of our free hot breakfast! With all of the shopping and restaurants so close by, I hope you enjoyed exploring our city! Thanks again!
fine. quietGenuine Hotels.com guest review
"Breakfast was the highlight of the stay"
We checked in and thought the room was decently clean. We could tell that our room had updated features, which I thought would be a good thing. The toilet paper was in a weird place in the bathroom, so I couldn't reach it and had to take it off of the holder and set it on the counter. The beds were really soft and hurt our backs...I guess those weren't […] updated like the rest of the room. The shower was awful and the base of the shower head wasn't even caulked into place. You could see areas where mildew and mold had been covered up with caulking. The water pressure was awful, despite the shower head with several different settings to choose from. The room was either too cold or too hot, so we had to mess with the controls all through the night to stay comfortable. The filter smelled filthy and we all suffered sore throats and severe allergies while in the room. The very next day I was severely congested and when I blew my nose, there was visible dirt in the tissue. It was disgusting. Breakfast was good, and my kids said that this was the highlight of our stay. When we planned our trip to the Dallas area, we almost booked this room for 2 nights, but I'm glad we didn't. We ended up driving into Frisco to stay at a different hotel and that worked out better for us. Read moreGenuine Expedia guest review
Nice staff. Room was nice. Bed was very comfy. Fridge not very cold. I would stay again if needed to.Genuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center Thank you for your feedback! We are glad you found the room comfortable! We apologize that the fridge wasn't working. We will look into that problem and remedy it for the future. We hope you had the opportunity to enjoy the restaurants and shoppign close by! We hope we can serve you in the future!
Good clean, nice, safe location, close to dining and shopping. Helpful attendant. Have to be on the lookout for the turn-in. Easy to miss because of tree overgrowth. Good value for the money.Genuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center Thank you for staying with us! We always try to be a clean, comfortable facility at an affordable price! We hope we can serve you again! Thanks for your feedback!
"Comfort Inn Review"
The hotel was outdated, but fairly clean. There was a strange aroma, probably because the hotel was outdated. Some of the rooms smelled better than others. The only complaint other than the strange smell was that the sheets had stains on them. We were moved to 4 different rooms because of the sheets each time. Some stains were hard to fine if you don't […] look close, but I found stains on the sheets in each room we were in, including the one we ended up staying in. By the time we got to the 4th room, we were tired of moving, so we decided to get our own sheets and put them on top of the hotel sheets. I would not stay there again for that reason. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center I am sorry you had any issues when you stayed. Perhaps the odor was because we are newly renovated with new carpet, closets, paint, chairs and sofa beds. We hope you try us again in the future!
Good value for what we needed for a 3 night stay. Breakfast had everything what can be expected. Nice variety of restaurants nearby, also close to Whole Foods and Trader Joe's. Coffee all day.Genuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center Thank you very much for your kind words! We do pride ourselves in being close to great shopping and restaurants, and we try to give our guest a clean, comfortable room at a great price. Thank you again for staying with us and we look forward to serving you again in the future.
We were on the first floor & the window to our room wouldn't lock. When I told the lady at the desk, she went into a closet & brought us back a roll of tape to seal it with!!!! Are you kidding me?!? She finally put us in another room & then the lights wouldn't work in the entry. Never again ...Genuine Hotels.com guest review
Response by Comfort Inn Near Plano Medical Center We apologize about the issues you had during your stay. We definitely will take care of those maintenance issues and I will inform our staff of the proper response to that circumstance. I agree that, though creative, that was not an appropriate solution. We hope we have a chance to prove that we can give you superior service and a comfortable room at a great price. Again, our sincere apologies.
"one night stand"
room was dark. one light bulb was out and I could not get it replaced. my wife is handicap and I asked for a room close to the front and I was given a room close to the end of the hall.Genuine Expedia guest review
Response by Comfort Inn Near Plano Medical Center We apologize for the inconvenience. As we are often full and, being in a medical district, have high demand for rooms that are close to the front, we were unable to fill that request at the time of your stay, though we try our best to do so. I will also discuss with my staff what to do under the circumstance of a bulb not working. That should not be an issue since we do, obviously, have bulbs in stock. We apologize for that inconvenience.
This is the only hotel I will book in Plano! Service is the best! Comfortable, quiet, clean rooms.Genuine Hotels.com guest review
The location was excellent for my needs. The hotel was in the process of updating and repainting. The staff was courteous and attentive to my requests. I would stay there again.Genuine Hotels.com guest review
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