EVERY staff member greeted you daily - very attentive. Great attitudes and helpful.Genuine Expedia guest review
"First time to Philadelphia"
My husband and I were very pleased with our stay. Hotel was clean, staff was courteous and breakfast items were plentiful. Hotel located in safe area, not afraid to walk around. Physical center located in walking distance. Will definitely used this Hotel on our next visit.Genuine Hotels.com guest review
"great experience and relaxing!!!!"
Nice and quiet. Maintenance is superb!!!! Shower broke & they were on it immediately, impressive. Felt great being in the heart the action. Fun, fun, fun.Genuine Expedia guest review
"Old holiday inn"
Dirty carpet greets you in the lobby. Cloth banner covers where the old Holiday Inn sign hung just 3 weeks ago. So, whatever ratings are listed before march 2013 are now void. The new owners are letting everything go...probably plan to refurbish in the future but until then...yuk! Front desk was not at all friendly.Genuine Hotels.com guest review
To begin, hotel parking was terrible! The people working there were very unfriendly and incompetent... no sense of customer service at all! They even double parked cars around mine and when it was time to leave , I had to wait (with my three kids and wife) until, again, the unfriendly dude slowly moved the other cars and freed up the space so I could […] leave.... they did not apologize and of course took the $22 parking fee without a problem. Breakfast was terrible, boxed eggs and bacon saturated in fat... that was breakfast, of course you had some other items but that was actually what was prepared by them. Terrible! The heater in the room was loud and will turn on every 5 minutes, so loud I had to turn it off and ended up with a cold room. The only good thing about this hotel was the location! Read moreGenuine Hotels.com guest review
Very clean. The staff was very polite. Good continental breakfast. Would stay here again.Genuine Hotels.com guest review
"Right in the heart of the city"
I was a little worried at first about my decision to pick a Holiday Inn rather than all the boutique hotels nearby. I certainly made the right choice. The service was outstanding and there aren't many places in Philly that have a parking deck with in and out privileges. They offered to hold my bags until check-in since I arrived early, and the front […] desk told me the best ways to get to places around town. The location is excellent. You're only about 15 minutes from the Old City and Independence Hall, and about 6-7 minutes from Rittenhouse Square. Read moreGenuine Hotels.com guest review
"St. Patrick's Day celebration"
The hotel was great. The bathroom was really small. The complimentary breakfast was excellent and the breakfast room was very nice. Everyone that we dealt with was very friendly. Noon checkout time was also nice. I would stay there again.Genuine Hotels.com guest review
Great Location, affordable parking, friendly staff, nice room.Genuine Expedia guest review
Enjoyed everything. Very comfortable, excellent location close to many of the city's attractions (Academy of Music was one I visited). Breakfast was well-attended and good quality. Exceptional maid service. Thank you.Genuine Hotels.com guest review
"close to all must-see sights"
hotel ok but the breakfast was dreadfulGenuine Hotels.com guest review
"Reasonable price and central place in Philly."
It is located the center of Philly. Easy to travel around east side(liberty bell, washington sq., philadelphia sq. etc.). They offers brunch which has pretty goodd quality. If I were to Philly again, I willing to use without any hesitation.Genuine Expedia guest review
comfortable & convenient.Genuine Hotels.com guest review
"ok for a quick stay in a big city"
was ok...served its purpose for a one night stay close to night life... bed was old and still have a bad back from it...but it was clean overall. need to keep up in their light bulbs... bulbs burnt outGenuine Expedia guest review
"Clean and reasonably priced hotel for a short stay"
Wanted a clean, resonably priced hotel for a one night stay in downtown Philly and that's what we got so I was satisfied overall. The parking attendants could use a lesson in customer service but I dont think the parking garage is operated by the hotel.Genuine Expedia guest review
Great location, excellent staff, room was clean ALL the time... I loved this hotel, the view, the neighborhood vibe... everything!Genuine Expedia guest review
"great hotel, great location."
I would certainly recommend this hotel, and the location is great.Genuine Expedia guest review
Perfect for what we needed it for.Genuine Hotels.com guest review
This is a great hotel if you want to be downtown to shop. Its not to far from the airport or the greyhound station. However, some areas of the carpet looked like it needed to be cleaned. Also, the window seal in my room looked like it needed to be cleaned. The lady running the breakfast was very nice and helpful. However, the ladies at the front desk […] are not friendly at all!!! Also, do not pay the hotel for parking it is $3 cheaper to pay the garage. If you are going to Philly for a quick trip to shop this hotel will do. Read moreGenuine Expedia guest review
"Overnight trip to football game."
The room was clean and comfortable, and the staff was courteous. Stay was perfect. No complaints here.Genuine Hotels.com guest review
"Stay Stay here"
Great location. Convient to everything. Staff is super nice. Beds are comfortable. I would stay here again.Genuine Hotels.com guest review
This hotel experience could not have been any worse. The staff was slow, incompetent and unfriendly. I was told my parking would be charged to my room and it was not. The room was uncomfortable and the bed/pillows were hard to sleep on. I wouldn't stay here again.Genuine Hotels.com guest review
"No bells and whistles but worth every cent"
The hotel staff was accomodating and pleasant. The convenience and amenities were good. The breakfast bar is better than most of this type and nicely appointed.Genuine Expedia guest review
"hotel in a great location"
Excelent location, big comfortable rooms, good breakfasts, everything we needed was evalable . The rooms were not cleaned/vacumed the way we would prefere.Genuine Expedia guest review
Very clean, neat hotel. Check in/Out was very efficient. Very comfortable room.Genuine Expedia guest review
Needs to be modernized. Over all the hotel was pleasing but the staff was wonderful.Genuine Expedia guest review
"close to historic area"
clean rooms, friendly and competent maids, great location hsndy to historic area and restaurantsGenuine Hotels.com guest review
"Relaxing before Sandy!!!!"
Excellent Service!Arrived early & was able to check-in......Weekend of Hurricane Sandy......Nice getaway!great location.....Stay here all the time!!Genuine Hotels.com guest review
"Center city location....love downtown"
The hotel was perfect for us...the staff exceptional and friendly and very helpful... The only downfall is the parking lot ...unorganized and takes a long time to get car..all else. Fabulous!!!!!!!Genuine Hotels.com guest review
"Fairly basic, but comfortable all the same."
I stayed one night at this Holiday Inn Express for an event at the nearby convention center. I'm from a smaller town and big city parking is usually a nightmare for me, so having an on-site parking garage and a patient parking attendant was very nice. The hotel itself was fairly plain and basic, but the lobby and the rooms were in good shape. The room […] itself was surprisingly spacious and very clean, which made up for the fact that the bathroom was a bit smaller than I was expecting. I always take note of a hotel's wifi, and I was pleased that theirs was free, reliable, and fairly fast. The free breakfast was nothing special, but there's an IHOP literally across the street if that's more your speed. The staff was friendly, courteous, and quick to answer any questions I had. Admittedly, I've stayed in larger, nicer hotels in Philly for around the same price, but I can't complain too much. My stay was satisfactory. Read moreGenuine Hotels.com guest review
"Had a good stay"
We had a very nice stay and would definitely stay again.Genuine Hotels.com guest review
We found the hotel to be in wonderful condition, with good service, excellent breakfast bar and a very good location. We would stay there again.Genuine Hotels.com guest review
"Exactly what I needed"
The Holiday Inn Express was conveniently located to where my conference was (right in the 200 block of s. Broad St.) the room was clean, the internet access was complimentary and there is a parking garage on site. Hotel staff were informative and very professional. The rates were better than similarly appointed rooms in the area that I have stayed in […] before. The one hiccup was that you can pay $25 for parking at the Hotel front desk and they will give you a card to let you out at the gate when your stay is over. Well, the thing they forgot to mention was that you have to be out 30 minutes after checkout or you have to pay an additional fee of $8. Not a deal breaker by any means, but I had to back up out of line with cars behind me etc. Just an FYI. Otherwise, great deal for me and I will stay there again Read moreGenuine Hotels.com guest review
The hotel staff was very accommodating and friendly.Genuine Hotels.com guest review
A low key hotel with one of the best locations in downtown, walking distance to main attractions and restaurants. Easy convenient parking garage in the same building. Very good breakfast with nice service.Genuine Expedia guest review
Overall, it was pleasant. The staff was very courteous and professional. There were never long waits for the elevators. The breakfast was good. I was somewhat surprised that the room came without a microwave or refrigerator.Genuine Hotels.com guest review
"Good value and great location"
I wasn't sure what to expect with this hotel but I was surprised. The staff was nice and helpful and the hotel was clean and welcoming. The location is fantastic and close to all of the stores, theaters and there are a ton of fantastic restautants. I also felt very safe to walk around the city by myself and with friends. It was a good value for the […] money and would stay at the hotel again. Read moreGenuine Expedia guest review
"Very happy that I chose this hotel"
Great location, great breakfest, clean room, comfortable bed, friendly staff, outdoor pool with lifeguard, great rate. I am a Grandmother and I had my Grandaughter with me. I knew nothing about this area except for the reviews that I had read on hotels.com. I was very happy when I saw the hotel.Genuine Hotels.com guest review
Good location and convenient parking with reasonable 'city' prices. No delay in getting car if you walk up and get it yourself. Renovations going on reduced size of b'fast area, but had nice conversation with individual with whom we shared a table.Genuine Hotels.com guest review
excellent garage facility, positive experience near sights, excellent parking facilities, helpful employeesGenuine Hotels.com guest review
"Very clean and comfortable"
Staff was very helpful and it was within walking distance of everything we wanted to see. Pool was great as well.Genuine Hotels.com guest review
This hotel is close to lots of restaurants which is nice, but was not walkable with 3 small children to the Please Touch Museum as we had hoped. It was currently under renovation, but the staff was very nice and helpful and the continental breakfast was good. Room was clean, but the A/C clicked on and off every few minutes which made sleeping very difficult. […] Door to bathroom wouldn't latch unless we pulled it really hard which made it challenging when the kids used it to reshut it so our 1 year old wouldn't go in. Pool was 3 1/2 feet at most shallow spot so our 3 non-swimming little ones couldn't use it since we didn't pack intertubes/life preservers. Nice hotel over all, but not the easiest with 3 little kids. Read moreGenuine Expedia guest review
"Central location to places of interest"
It was a pleasant stay for our family. Comfortable beds, soft pillows, good pool hours, excellent complimentary breakfast - quite a spread. Negatives: - the AC unit was too loud; parking rate can be more attractive for persons staying at Hotel while allowing for in and out privileges - one benefit in "enticing" more patrons.Genuine Hotels.com guest review
Hotel was great. Parking is not. If you are staying at the hotel, it costs $25 a night but if you are a visitor of the city, it costs only $20.Genuine Expedia guest review
Nice place to stay. Not as expensive as the surrounding hotels. Great location. Walking distance from excellent restaurants. Free WiFi in the rooms are always a great thing. Would stay there again!Genuine Hotels.com guest review
"Easy access and within minutes from Downtown."
Good service and easy access by car to downtown Philly.Genuine Hotels.com guest review
Comfortable stay in a great location. This hotel is close to everything! The bed was a bit uncomfortable and the breakfast was not good. I would stay there again though without hesitation.Genuine Hotels.com guest review
"I RECOMMEND IT!"
The hotel was very nice with a very helpful staff. Great view of the city. The pool was fun just too much chlorine. Breakfast was very good and filling I felt like a stuffed chicken on Thanksgiving. Transportation very accessible from the hotel, plenty of cabs and busses day and night if you are not driving. Plenty of food locations around. The Gallery […] Mall was walking distance. I went with friends for my birthday and we had an amazing stay at the Holiday Inn Express I would definitely recommend it :) Read moreGenuine Expedia guest review
"Nothing good, nothing bad"
The hotel was very whatever. I have nothing bad or good to say. It was a place to sleep that definitely was not worth the price, but you pay for the location (which is the only awesome part!).Genuine Hotels.com guest review
"Don't look Ethel!"
Extremely centrally located hotel for downtown Philly. Convenient to walk to several bus stops that will get you to the museum of art, Independence Hall, etc. Located adjacent to the city's LBGT district, so if you're conservative in your views be warned.Genuine Hotels.com guest review
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