"Convenient Location and Great Service"
I'm in Omaha about once a year and this is my hotel of choice. Convenient to highways and some average eating spots for a quick bite.Genuine Hotels.com guest review
The room was damp and the A/C was not able to de-humidify the air at all, even when running at the max setting and lowest temperature during the day. This made the room very uncomfortable. Also, the room smelled like old dirty socks - not good.Genuine Hotels.com guest review
"Not bad if you're in the area"
This is an older hotel that is adequate, but not really good. The computer in the business room is so old, it's still on Windows Vista. The staff were very nice and helpful, which raised my overall rating. It's OK to book this hotel if the price is right.Genuine Hotels.com guest review
The overall hotel was okay. Great location. I was disappointed the gym was not a gym. Had two treadmills one was broken. The weight set didn't have all the pieces and wasn't functional. The lady that worked the late shift was a sweetheart!! And the Hispanic gentleman that worked during the day was very helpful. The rest need to work on being more pleasant. […] If you are looking for breakfast I will say that was great! Read moreGenuine Hotels.com guest review
"Good quality for price"
Nice pool and hot tub. Exercise facilities are limited. Good breakfast variety. Cleaning service is prompt and efficient. Easy access from interstate highway. Good overall quality hotel.Genuine Hotels.com guest review
Not nearly as nice as other hotels of this brand but average and more than acceptable. Not much too say which, means nothing bad etiher. Good for the 70 to 90 a night range Some oversize parking in the back of the hotel. Not real easy to maneuver .Genuine Hotels.com guest review
clean, friendly staff, good breakfast buffet, comfortable beds.Genuine Hotels.com guest review
"They hate hotel.com users"
Was told when I arrived that my room was not reserved and I would have to take another room. They explained that hotel.com users are second rate and take their leftover rooms.Genuine Hotels.com guest review
This was a iffy one for me.... WHen booking online, the pictures of the hotel are NOT accurate at all. THe front of this building is dingey, dirty and very old. the front room is set up VERY weird. Breakfast nook is seperated by a glass wall where some people sit on one side and other sit in this akward room.... the room was a "suite".... only thing […] that made this a suite was a make shift sink and 50$ fridge... Then the neighboring restaurant was another story.... Looked from the outside to be a half way decent burger place, but inside was dark, and not inviting at all. All the patrons new the locals and when an outsider came in, you definetly got the looks... will not stay here again.... Read moreGenuine Hotels.com guest review
No real issues. The room was marked up (way overpriced) for the Berkshire Hathaway meeting, of course. The hotel is a little tired, but in generally good condition. The breakfast was a little sparse or maybe I just got there too early.Genuine Expedia guest review
"Tired and Worn"
Hotel's rooms were tired and worn looking,. Rooms were crowded and dark. Shower was not functioning properly. Breakfast was poor at best. Room was overpriced. Would not stay again or recommend.Genuine Expedia guest review
Hotel is showing it's age. All areas clean. Great breakfast and large open space to eat. Friendly staff. Easy access to interstate and easy to find.Genuine Hotels.com guest review
"Blackout curtains wouldn't close"
It was okay. The blackiut curtains weren't able to fully close which made it a little annoying but overall pretty good.Genuine Expedia guest review
"Hotel needs an update!"
Pillows are rough and strawlike, some rooms need new lightbulbs, water takes a while to heat, one of the treadmills was broken and the housekeeper didn't understand English and thus my room was not cleaned.Genuine Hotels.com guest review
"Business a Travel"
Nice hotel but could use a little updating.Genuine Hotels.com guest review
"Great hotel experience"
Everything Was Great About My Stay. My Only Complaint Is That The swimming Pool Was Down, And The Hot Tub Turned Me Blue.Genuine Hotels.com guest review
We booked this hotel through Hotels.com. When we checked out and got our receipt, it was $17 less. Therefore, if we had booked through the hotel instead if Hotels.com, our stay would have been cheaper. Last time we use a hotel site like that! The quality of the hotel was decent, a little out dated. We had a room with a king size bed. The pillows on […] the bed were so small my head fell off them during my sleep. I mean, smaller than standard small. When we checked in we were informed the pool and hot tub were out if order. Kind of a bummer. Also, this hotel is located directly off a busy street/highway. We could hear everything outside our window. Made it terrible to fall asleep. Continental breakfast provided was perfect though! Overall, I believe this hotel was overpriced due to its location, lack of amenities available at the time, and quality of rooms. We stayed in a nicer Holiday Inn in Denver and paid far less for the night. Read moreGenuine Hotels.com guest review
"Not for a runner"
My first morning here, both treadmills broke down, never got fixed, and there are no sidewalks in the area to run on. Overall a bad stay.Genuine Hotels.com guest review
"Omaha Holiday Inn on J Street"
The air conditioning system did not cool the whole room. Out of some of the hot items at breakfast. Other than that, it was fine.Genuine Hotels.com guest review
It was very good. There isn't anything to complain about!Genuine Hotels.com guest review
"easily found and very nice -- esp cool inside"
we traveled in for family wedding and things were so nice there during our stay. thankyou.Genuine Expedia guest review
"Visiting the zoo"
We booked 2 rooms, one for us (family of 4) & one for our friends family, also 4. We all had a great time & the kids really enjoyed the pool.Genuine Expedia guest review
"Excellent staff makes for a pleasant stay"
The work of an excellent staff made my stay pleasant. The hotel is somewhat dated and the location is marginally acceptable. I base my evaluation of a hotel stay on a few simple criteria - comfortable bed, clean bath with plenty of hot water, a TV with a number of channel options, and a good breakfast with a range of selections. This hotel had all of […] these and an informative and friendly staff. Read moreGenuine Expedia guest review
it was nice but I think the breakfast could have been stock better with yogurt was out of the strawberry 2 out of the 3 days and it woulfd have been nice to get variety of fruit like apples and oranges the bananas was over ripe but the food was hotGenuine Expedia guest review
"Great service and wonderful free breakfast!!"
Loved the motel...everything was clean and everyone was super nice. My only complaint is that they had no clean towels by the pool...I went and asked the front desk person for some and they said they would bring some and never showed up. The free breakfast in the morning was very good. We were VERY pleased over all!Genuine Expedia guest review
The cook and waiter was unfriendly. Had to ask each morning about getting more food since it was out. I think she was angry that we asked for. She was very unfriendly, otherwise it was very good.Genuine Hotels.com guest review
This was a good location and the price was good (better than others I checked for the special week-end event. Most of the staff at the motel were helpful.Genuine Hotels.com guest review
Really nice place.Genuine Hotels.com guest review
"centrally located for what I was needing"
location workd well for me, amenities (breakfast) excellent, room was quite have stayed here before and will againGenuine Hotels.com guest review
Very nice. Close to family in Omaha and shopping and restaurants.Genuine Hotels.com guest review
stayed 3 days, second day the room was not cleaned - fresh towels and made the bed but no trash was removed. great location for truckers.Genuine Hotels.com guest review
"Great customer service!"
We stayed here on a road trip that took us along I-80. The hotel was very conveniently located to the highway. It has several decent restaurants nearby. We had bikes on our car (locked up), and felt they would be safe in the parking lot. The room was nice and the bed was comfortable. The service was outstanding in many ways. First, we had to change […] our nonrefundable reservation due to car trouble that delays us by two days. The hotel was gladly willing to accommodate us, although it was not in their policy to do so. Also, the front desk clerk was pleasant and offered us free bottles of water. The breakfast coordinator was friendly and helpful. The breakfast was fairly good, with eggs, sausage and pancake options in addition to the conventional continental offerings. I would definitely recommend this hotel and stay there again. Read moreGenuine Hotels.com guest review
For the price of the room it wasn't fabulous. Clean for the most part, breakfast was good, expected the room to be much nicer. Easy to find.Pool area was good.Genuine Expedia guest review
"Great family hotel!"
It was completely worth us spending a little extra money for this hotel! We had a king suite with jacuzzi tub! Our kids loved every minute of staying there and didn't want to leave! Breakfast was great!! The only thing "bad" we can say was there was a used bar of soap stuck on the side of the tub and really it wasn't that bad! Loved this hotel and will […] stay there agin for sure! Read moreGenuine Hotels.com guest review
"Shoud have read the reviews on Tripadvisor first :("
09/17/14 Chris W Barbados
Friendly front office staff working in a tired hotel. All of the equipment in the exercise room function poorly ...or not at all. Two treadmills - one not working at all, the other stopped in the middle of my exercise program "error". Not what I was hoping for after long days of travel. Jacuzzi tub tired and worn, corners of all rooms gathering dirt (noticeable), internet poor....there are much better properties to spend your nights in until this place has a complete renovation give it a miss.
My partner and I found this hotel online and the reviews were more poaitive than negative. I knew I should have checkes TripAdvisor before booking. Learned that lesson. At first it waa nice. The beds are comfortable and rooms clean. Until we found a beetle of some sort in our room on the third floor. No big deal just kill it right? It was in the indoor pool area that we really started to feel uncomfortable. The clerks looked the other when it came to alcohol being in public places. My partner and I do not drink. We were forced out of the hot tub when more guests piled in with alcohol and proceeded to brimf bottles of it in. Later in the evening around 11:30 the clerk stood around with non guests drinking on the job. Ibrun my own company so maybe my standards are high but this came ofd to us both as unprofessional. We complained to the manager about it and of course the clerk lied about not drinking and it is obvious she was. The next evening the guesta returned and were now actual guests of the hotel. We apexifixally heard the comment that "someome squealed" on the clerk so they couldn't drink in the lobby. It was definitely unpleasant and we will NOT be staying here again. Ever. The breakfast waa good though!
"Terrible internet and and Cell service"
06/23/14 Jim H Chicago, Illinois
Decent hotel but internet is very bad, could not get VPN to work or even surf, not good. Cell reception is bad too. Management knows but have done nothing. Rooms a bit run down and couch stained. Bed was good as well as staff.
"Decent hotel for business trip"
06/11/14 Natalie B Des Moines, Iowa
This hotel was booked by my company for a business trip. The hotel was clean and inviting. The room was clean and spacious. Microwave and small fridge in the room were a nice, unexpected convenience. Free hot breakfast had enough variety to cater to many tastes. All front desk associates were very courteous and helpful with all of our needs!
"Not a Great Hotel"
06/04/14 James P Silverdale, Washington
This is an OK place but not great. The location is not ideal, but we stayed in Omaha for the Buffett Berkshire Hathaway Shareholder Conference, and there were very few rooms available in the area. The Holiday Inn name has usually been reliable, but this one is not one of the best. The room was marginal from a cleanliness and furnishing condition aspect. On Sunday, our room was never cleaned and we were not contacted as to our desires. The front desk people were very friendly and the breakfast room experience was ok.
"Not terrible but not worth the $"
05/19/14 Salesguy3308 Sioux City, Iowa
We stayed here for a family weekend to Omaha. Why is that I cannot find a really nice hotel in this city? This HI Express was not terrible, but was much more run down than most HI Expresses that I stay at. At $110 it was not worth the price.
03/19/14 Christy I Lawrence, Kansas
My husband and I stayed at this hotel on our latest trip to Omaha for two nights. As we have stayed at many HI Express hotels, we knew what to expect. The hotel was clean and the staff was very friendly. A couple of things that we noticed were different from other HI Express we've stayed at. First, the rooms were much smaller. I would guess that this hotel used to be another hotel and was converted to an HI Express at a later date. Second, the bed and pillows were not has high a quality as compared to other HI Express hotels we've stayed at.. My pillows were extremely lumpy and I even went to the front desk and got another one but it was lumpy too. Lastly, we had an issue with extremely loud guests coming in at all hours of the night. I realize there isn't a lot the hotel can do about this, but they could remind the guests who come in late at night not to slam doors. You can hear them very clearly throughout the hotel. Overall, this is an OK place to stay. If you are on this side of town and will only be there for a night or two, this place would be fine. Like I said above, the staff was extremely friendly, even the maintenance man smiled and said hello when we saw him. The lady who put out the breakfast each morning, Alma, was so nice and helpful. She really went the extra mile to make sure everyone had everything they needed.
"Mary and employees need training 101 on how to treat guests!"
03/06/14 Tresa W Des Moines, Iowa
Customer service at this location is the worst I have ever seen. They were either texting or talking to each other while I was clearly standing there waiting to check in! I finally checked in and later went downstairs to ask something and Mary was very rude. Acted like It was such a hassle to do anything for me. She let out a big sigh and then continued to walk away. She came back with what I needed and said HERE! Is this acceptable practice of Holiday Inn to have people like this working for you?!? For the hotel itself, it is very outdated and the halls smell like a litter box to me. This location needs some work especially on their customer service! Regards, Unsatisfied customer
"The girls at the desk"
01/30/14 bostonsmt Omaha, Nebraska
I travel a lot. I would like to thank the 3 girls at the front desk they were all very friendly you don't always get an entire staff that are all smiling and saying hello how was your day . They actually looked like they were waiting for an answer. I think I know why they r all that way.There is a little office right by the desk , I thought it was the business center . Everytime I walked by a bald man would be sitting there working on something he would look up and say hello and smile. I thought it was guest. It wasn't until my toilet over flowed because of my daughter that I found out he wasone of the management staff. He came upstairs and fixed my toilet with a smile and his suit and tie on. Gave us great food suggestions and smiled as he left. He is a great example for the girls at the desk. They smile because he is there example. Thank you Jennifer and all the staff for making us fill welcomed
"Wonderful customer experience."
01/25/14 Marie L Minnetonka, Minnesota
Staff was amazing. Very friendly & efficient. Made the stay incredible like staying with friends. Better hospitality and rooms than the other hotels in area. Better prices as well. Will recommend to friends and colleagues. Great pool/hot tub and workout facilities. Perfectly located for great access to I80 and I680. Plenty of restaurants in the area. Again loved the Staff.
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