"Great area but very slow elevators"
The Sheraton is a nice hotel in a nice area of Clayton, but it feels a bit dated. The staff is very friendly and knowledgeable about the surrounding area. The biggest issue I have is that they have only 2 elevators for 14+ floors and one of them was down for part of my stay, so there were long lines waiting to get on and off and often folks had to wait […] for the next one. Read moreGenuine Hotels.com guest review
Elevators we're very slow had to take the stairs a lot an was on 8th floor got tired of waiting on themGenuine Hotels.com guest review
"Nice hotel but it is showing wear"
The hotel was very nice, clean and the service was great, but the room was showing wear. There were stains on the ottoman, paint peeling in the bathroom and rust on the air registers.Genuine Hotels.com guest review
"Nice, convenient, courteous employees"
The Sheraton is conveniently located if you are visiting people in the west or southwest area (basically Clayton-Webster-Kirkwood). The service was very good, the room clean and comfortable. The TV offerings were weak--it would be nice to at least have HBO. The kitchen was not fully functional due to a fire the week before our stay, so there was a limited […] amount of dining in possible--but the staff assured me that the new kitchen would be even better than the old one had been, so I look forward to visiting again next year. Overall, a pleasant stay. Read moreGenuine Hotels.com guest review
Very nice hotel. Great service. Close to museums & zoo.Genuine Hotels.com guest review
Enjoy the stay, would stay there again.Genuine Hotels.com guest review
It was wonderful I would recommend it to some if my friends and familyGenuine Expedia guest review
"Staff very accommodating. Food excellent!"
Very friendly staff and accommodating. Room was clean but a little small as was bathroom. Stayed on club level, which is worth it if you're available for happy hour and/or want good basic breakfast. The food and service in bar was great and portions large. Room wi-fi is $9.95/day which is pretty standard and way for hotel(s) to make up for lost room […] phone and pay movie revenue that hotels have lost to cell phone and streaming. Overall clean, friendly staff, unusually good food and safe business district area. Read moreGenuine Expedia guest review
The hotel is nice enough and the room was clean, but a few things I did not appreciate when I stayed at this hotel. Firstly, our room was located right outside of the elevator, and it was loud around the clock. People congregated there and made SO much noise into the wee hours of the night. Also, some alarm kept going off from the elevator. It was so […] loud that I thought it was a fire alarm the first time I heard it. Secondly, the beds were so uncomfortable. And they don't have fitted sheets - a pet peeve of mine because I end up tossing and turning throughout the night and I wake up on the mattress itself which is (needless to say) disgusting. Also, customer service did not seem to want to go out of their way to help us whenever we had a need, and they dont have any of the great FREE amenities. wifi costs extra, valet parking is expensive, breakfast is overpriced, etc. Overall, it wasn't the worst hotel experience for us, but I won't be staying here again. Read moreGenuine Hotels.com guest review
"Wonderful customer service"
I thought it was wonderful. Hotels.com forgot to send over my reservation so I was a little upset. The Sheraton upgraded us to a suite, compensated our parking in the garage and paid for room service! The pool was a lot of fun and clean. The bed was extremely comfortable!Genuine Hotels.com guest review
Didn't mind paying for parking but for internet, thats ridiculous!! Room was in need of updating and their queen beds are actually a full size!Genuine Expedia guest review
Great hotel in a fun neighborhood. Plenty of food and entertainment options within walking distance.Genuine Hotels.com guest review
The phrase "you get what you pay for" couldn't be more true. This hotel is OUTDATED and UNCLEAN. The parking garage costs $14 dollars and looks like a thieves playhouse. The "deposit" = $20 and the Wi-Fi is NOT free regardless of what websites imply. My room, corner of the 9th floor, had MULTIPLE dark stains all over the carpet that looked like gum […] mixed with hair dye and was matted in. The room was Motel 6 tiny. A 10' X 10' estimation would be overly generous. The light fixtures were hung loosely. The bed was extremely firm and springy. Think wrestling mat atop a mattress from a pull-out couch. The headboard, which was leather-like was peeling and flaking enough to visibly see the foam behind it. I pulled back a nightstand and saw dust everywhere. Not talking white glove dust, I'm talking about caked on, thick, and dense dead skin cells, dust mites, and dead hair. Respiratory risk?! Wish I had taken pictures! It had a large window but it had old and exposed drill holes and marks as if it was once something there that permanently covered it. The bathroom was beautifully designed but was roughly the same size as the closet!. You nearly had to stand inside the shower to have clearance enough to close the door. I booked it online and of-course it was non-refundable. Needless to say I only stayed ONE night. Sheraton, there needs to be a level of conformity for ALL of your hotels! People make their decisions based on what they understand to be your standard of quality! Read moreGenuine Hotels.com guest review
It was nice to stay in a place that had nice eateries close by that you could walk. Also nice that it wasn't that far from main attractions, yet in a smaller community so that you didn't feel surrounded by a lot of people. Hotel staff very friendly and room was adequate.Genuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for your 4-Star rating of the Sheraton Clayton Plaza Hotel. We appreciate you pointing out our great location…for business…for vacation travel…for special events. We look forward to your next visit when we will work to earn that 5th star.
"Good location for zoo trip"
We thought the hotel was clean and comfortable just wished the restaurant inside would have been opened earlier then 5 pm for supper. Breakfast buffet was awesome! The shuttle to and from the zoo was a real bonus for our family of eight because we would have had to take 2 cars and paid for parking for both. Hotel staff was very helpful but I must say […] that the elevators were very very slow because several times we took the stairs down instead of waiting 20 minutes or longer. But we will stay there again if need be. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 5-Star rating of the Sheraton Clayton Plaza Hotel. Our location is second to none and our shuttle services are very popular with all our guests. I noticed your comment about dining hours. We do provide our full menu in the Alexander’s Lounge area when the restaurant is not open. We have seating suitable for families, couples or other occasions. Thanks again for your kind remarks. We look forward to your next visit.
"Overall Nice Hotel"
My bed was not made the entire 4 day stay. My trash was not taken out for 2 days. I walked my towels to my own room. The hotel is in a nice safe area.. Clean.. GREAT STAFF...Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 4-Star rating of the Sheraton Clayton Plaza Hotel. It sounds like you may have participated in our Make A Green Choice program where we limit our impact on the environment by not providing daily housekeeping services. I am sorry if that was not better explained to you upon your arrival. In conjunction with your participation in the program I hope you enjoyed your drink coupons or the SPG points we offer participants. Thanks again for your comments. We look forward to your next visit.
It was a spate of the moment trip and it was worth it. The room was clean, the staff was helpful and nice, and the parking was great. They even have us restaurant advise and directions to the zoo. Looking forward to staying again.Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 5-Star rating of the Sheraton Clayton Plaza Hotel. Your kind remarks will encourage the team to work even harder to earn all 5 Stars from every guest experience. Thanks again for your comments. We look forward to your next visit.
This was the second or third time I stayed there and had loud late night neighbors. The hotels is not as tidy as it was 2 years ago when I first stayed there.Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for sharing our experience with us. I have asked our evening personnel to be more vigilant in indentifying individuals making too much noise when in guest rooms. Our new housekeeping and maintenance managers have made some great progress on improving the hotel. We look forward to your next visit when you will see the improvements.
Rooms need some upgrade bath room doors are so ordinary and bed head rest is very old and need to be replaced. Overall good customer service and nice hotelGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 4-Star rating and the kind remarks you made about the services provided by our Associates. We actually have a project underway to repair the headboards you mentioned. We will work hard to earn that 5th Star when you return to the Sheraton Clayton Plaza Hotel. We look forward to your next visit.
This place is not nearly as nice as most sheratons and the service was poor.Genuine Hotels.com guest review
"Comfy and reasonably priced"
Bed was comfy with nice pillows and linens. Shower was easily controllable with lots of water pressure. Staff was very friendly and the shuttle service was available at a moment's notice. It was also one of the best priced options for a hotel with 2 queen beds. Nuff said!Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for your kind remarks regarding your recent visit to the Sheraton Clayton Plaza Hotel. We especially appreciate your focus on the responsiveness and kindness of our Associates. Like many, it was great to hear you enjoyed your Sheraton Sweet Sleeper bedding. We look forward to welcoming you back to the Sheraton Clayton Plaza Hotel.
"Nice Hotel, No Free Parking or Wifi"
Hotel was beautiful and accommodations were great. Parking was, however, an additional 14.00 and wifi was 10.00.Genuine Expedia guest review
"Nice hotel !"
Confortable bed and nice view of the city..................................................Genuine Expedia guest review
"staff was very friendly, courteous, and helpful"
Well worth the money. Felt very welcome.Genuine Hotels.com guest review
We enjoyed it very much. Only complaint, rooms are small, especially bathroom. Didn't care for lying in bed and looking up at cob webs.Genuine Hotels.com guest review
"Very nice hotel"
We stayed at this hotel during our trip to the NCAA tournament. Its located within a reasonable distance from downtown. Overall the hotel was very good. It was clean comfortable and what I would expect. Our room was not ready when we tried to check in about 3:45pm, however the had it ready in about 30 minutes. There was a lot of people hanging out in […] the lobby though, waiting for a room. The one thing I do not like about this hotel is all of their charges to use amenities that are usually included. 15.00 for parking, 9.00 per day per device for internet, 4.00 for a bottle of Fiji water. We did not get charged for these items as we did not use them, so no harm no foul, but Its a little silly. Overall, I would recommend this hotel. Read moreGenuine Expedia guest review
"I've seen better Sheratons"
I do business in Clayton, MO so I've stayed here a few times when the rate is just too good. Initial reaction upon walking into lobby is good. Once you've stayed a few times you start to realize it's understaffed, not as clean as it should be, etc. In addition, for some reason every time I visit, the hotel is full of late night revelers who slam doors, […] yell, run down the halls, etc. All at 3 am. Exercise room better than most at this price range. Pool was murky, but otherwise the pool area itself was clean, stocked with towels, etc. Can't give it more than 3 stars, leaning toward 2 1/2. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for your posting. I was quite disturbed to read about the concerns you listed in association with your recent stay at our hotel. There is simply no excuse for the many and varied failures on our part. It appears that you did catch us at our worst and for that I deeply apologize. We have taken your comments quite seriously and are taking necessary steps to avoid such concerns in the future. We hope you will provide us another opportunity to serve you. Sincerely, Ron Juneman
"Gold member does not recommend"
I attempted to check in at 4:25pm. My room wasn't ready, the desk clerk did not know when it would be ready, and she stated there were a bunch of people in front of me. They took my money, but I stayed at another hotel. The endGenuine Hotels.com guest review
"Very convenient to Clayton business district"
The hotel really worked for me because it was close to my business meeting and I could walk to the office. There were numerous restaurants nearby, but I ended up having dinner at the restaurant right off the hotel lobby, while watching the NCAA tournament, and that was fine. My room was very comfortable, and the staff all seemed helpful. The only hitch […] in the trip was the shuttle to the airport did not materialize, but the hotel solved this by comping my cab. I was very happy with my stay and would stay here again. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the five star rating and for recognizing the team’s effort to immediately address your concerns when the shuttle vehicle did not arrive. Sincerely, Ron Juneman General Manager
Very close to downtown St. Louis, only about a 15 minutes drive. Great price for the night. Very clean room and overall appearance of the hotel was nice. The staff was also very friendly and accommodating.Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the four star rating. We especially appreciate you recognizing the friendliness of our Associates. We believe their efforts is what separates us from our competitors in the area. We appreciate your business and look forward to your next visit. Sincerely, Ron Juneman General Manager
"The stay was very nice, parking was a inconvenient"
The hotel was clean and nice. The parking lot was an inconvenience to use because when leaving it makes you exit the garage.Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the four star rating. We made note about your garage comment. We are looking at alternatives to address that concern. We appreciate your business and look forward to your next visit. Sincerely, Ron Juneman General Manager
"In a safe and non conjested area in Clayton"
The Hotel experience overall was alright, my girlfriend actually liked it which was why i booked it in the first place. THE BAD My only complain was that i was double charged on my card by the Hotel even though i had already paid through Hotels.com. I was later refunded the double booking charge, so just be aware of that and check your bank account. […] THE GOOD Rooms were clean and the Break Fast in the morning was splendid, so defiantly try and get the breakfast package deal when you book, definitely worth it!. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the kind remarks you gave your experience with us. We made note of your concern about the billing error. I apologize for that unusual event. We will work to earn a perfect 5-star rating for when you visit us again. Thank you for staying with us. We truly look forward to your next visit. Ron Juneman
The hotel front desk was awesome and they graciously upgraded my room. The rooms were clean and well kept. My only complaint is with the elderly waitress at the restaurant for breakfast. We were told by all the staff the hot items were included in our breakfast but she adamantly insisted they were not. She was incredibly rude, to this day i do not know […] why I left a tip for her. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the perfect 5-star rating you gave your experience with us. We made note of the manner in which your server handled your restaurant experience. We apologize for that experience and assure you that your feedback will inspire the team to continue their pursuit of service excellence. We truly look forward to your next visit. Ron Juneman
We had a great experience. The only downer was that we needed Advil, and had to pay $8 for a small bottle...more than we would have paid at Target or somewhere else. Very nice staff, and nice facilities. Enjoyed the Alexander's restaurant!Genuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the kind remarks you gave your experience with us. We made note of your concern about the cost of the sundry item. We will look at those prices. Thank you for staying with us. We truly look forward to your next visit. Ron Juneman
"Problems with reservation"
My reservation was prepared but I had to argue that I was supposed to get free parking. After scanning through my hotels.com email I found the area that said "free parking." Then I also had to ask for my free breakfast voucher, which I later had to ask for another because I reserved the hotel room for two adults. The person that checked me in was from […] another country and I could barely understand what he was saying due to the thickness of his accent. I am not sure if this is a hotels.com issue or a Sheraton issue (with the free parking and breakfast confusion). Overall it could have been smoother check in. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for rating our customer services. I was sorry to hear you were disappointed with our reservations and arrival experiences. It is our goal to consistently provide the highest quality in both product and service, and it is vital to our continued success to know when we have fallen short of our own high standards. Let me simply say that all of us here at the Sheraton Clayton Plaza Hotel are committed to providing a much better and more pleasant experience for our guests than what you had the misfortune of experiencing. Thanks again for sharing your comments. We look forward to your next visit. Ron Juneman General Manager
The hotel has no doubt GREAT service. Everyone is genuinely nice. Everything is pretty standard for a Sheraton, but service was great (especially at check in). Location is good.... very central to everything (felt safe, too)!Genuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 4 star rating you gave your experience with us. We especially appreciate you mentioning the friendly services you received. We believe that the gracious hospitality extended by each of our associates is what separates us from our competition in the greater St. Louis area. We look forward to your next visit. Ron Juneman General Manager
"Easy to find, easy to park"
This hotel had a great holiday rate and I'm so glad we booked here! There was a package for parking, internet, and hotel breakfast coupon for a very tasty breakfast at the lobby restaurant. We utilized the bar and had nice food and burgers too. This is close to other areas and parks in St. Louis. We went to eat, the City Museum, and to movies in the […] area. Traffic was always light around the hotel, so that made it a perfect place to stay.They were also pet friendly and made sure that my dog was safe and happy with a special door-hanger and even doggy poo bags! Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Adrienne: Thank you for the 5 star rating. We appreciate you mentioning our extraordinary location. We look forward to when you and your pet come visit us again. Ron Juneman General Manager
Awesome hotel for the price!Genuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 4-star rating you gave your experience with us. We will work hard to earn that 5th star when you visit us again. We truly look forward to your next visit. Ron Juneman
"Good price for a great room."
We needed a place to stay while visiting relatives. The location was good for us, and the price was very reasonable especially compared to hotels close by. This hotel seems to be used a lot for business, but it was great for us, too. The gym was small but well done. The inside pool area was amazing. It went up to nine feet and was perfect for playing […] or doing laps. The staff was extremely friendly and accommodating. The rooms were clean and comfortable. The only set back was the daily rate for parking. I am not from the area, so I do not know if it common for the hotels in the area to charge for parking. Read moreGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the many kind remarks you gave your experience with us. We made note of your one concern about the cost of parking. Yes, it is customary to charge for parking in the Clayton area and we make every attempt to notify guests in advance of their arrival. Thank you for staying with us. We truly look forward to your next visit. Ron Juneman
OK but the hot water was out in the morningGenuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 4-star you gave your experience with us. We made note of your one concern about the water temperature. This is not a common occurrence and we will research the cause of that unique event. Thank you for staying with us. We truly look forward to your next visit. Ron Juneman
"Good location in Clayton"
We ate at Remy's and its within walking of the Sheraton. We had a club level room which was nice.Genuine Expedia guest review
I stayed only one night for New Year's Eve. It was wonderful! Clean, pretty, great service!Genuine Expedia guest review
Old but clean. Room was in good shape. Got a good rate that included breakfast and parking. Allowed our 15 lb dog to stay without extra charge. We would stay there again.Genuine Hotels.com guest review
Great location and very friendly and accommodation staff!Genuine Hotels.com guest review
"Clean, dog-friendly, upscale hotel."
We were so pleased with our stay, we've already reserved a room for a return trip! The staff was helpful and friendly to us and to our 15-pound terrier who was traveling with us. Couldn't ask for a better location in the heart of Clayton.Genuine Hotels.com guest review
This is a 4 star hotel in a very nice area. Our room was king size bed w/club access. Very nice to have club access where they have free drinks and a nice lounge for guests. The staff was great. Just a nice very nice hotel overall.Genuine Hotels.com guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the high rating and kind remarks you made regarding your recent experience with us. We truly look forward to your next visit.
"Nice hotel close to downtown clayton"
I like the team they are all nice and the shuttle service is very convenient to the airport and downtown St. Louis within 5 mile radiusGenuine Expedia guest review
Response by Sheraton Clayton Plaza Hotel Thank you for the 5-star rating and kind remarks you made regarding your recent experience with us. We truly look forward to your next visit.
"Bundle package- great deal!"
The bundle package which includes breakfast, wifi and parking was an incredible value! Enjoyed my stay immensely.Genuine Hotels.com guest review
"Great! Minor suggestion."
Really enjoyed our stay! First time visiting the Clayton area and really enjoyed it. Suggestion for hotel staff... put locks on the bathroom doors. Having a curious toddler can make for some awkward moments.Genuine Hotels.com guest review
Very pleasant and welcoming.Genuine Hotels.com guest review
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