"Right off I95"
The room was nice It was clean but older The breakfast was on time everyday Nice choices The night crew was ok The day crew right onGenuine Hotels.com guest review
Average but price is not extravagantGenuine Hotels.com guest review
"One of the best deals in the Lexington area!!"
The location is the reason we have continued to come back to Quality Inn Lexington, but we will now be coming back for the much improved 'quality of service'! The efforts for improvement really show! The breakfast was very impressive and so good. All of the staff we came in contact with were more than friendly and helpful. I won't hesitate to recommend […] or book here again, The continued superb effort with renovation and upkeep will surely continue to payoff. Read moreGenuine Hotels.com guest review
"Average hotel close to freeway"
First the hotel staff gave us a smoker room without telling us up front. I had to go back and ask for a non smoker room. The staffer acted as it was my fault for booking the room through a third party. Eventually he exchanged us for a non-smoker room. Everything else is ok. The bed and pillow were comfortable which is really the only plus sign. Also […] the hotel does not have elevator so if you have luggages it can be a problem to drag them up stair. Read moreGenuine Expedia guest review
"Worst experience at any hotel"
Incompetant front desk, paid for my room a week in advance and they still managed to charge me $800 for a room that only cost me $210 for 2 nights! On top of that after checking out someone in France was charging at will. My advice! Find somewhere else to stayGenuine Hotels.com guest review
As expected - room was clean and comfortable - and the included breakfast was well worth it! Lots of nearby things to do. Pool was an extra added bonus as is the free wifi and wired internet. I will need to be back in this area again and will look to stay here if they have the room :-)Genuine Hotels.com guest review
"Excellent guest service!"
Had a very good experience at this hotel. The person that checked us in was very personable and professional and the hotel general manager stopped by to introduce himself and make sure that everything was okay in our room. The room was very clean and comfortable. Breakfast was amazing...lots of choices and a nice dining room! It's definitely an older […] hotel but the location is convenient and the price is right. We would stay there again! Read moreGenuine Hotels.com guest review
Because my wife smokes, we asked for a smoking room. Boy, were we surprsed by the poor quality of the room. Most of the furniture in the room was broken or damaged. The drain in the bath tub drained so very slowly that a long shower meant that the tub would overflow. We asked the management to fix it, but they never seemed to get around to it However, […] for the price we paid ($99/night) we really should not complain!!! The location was great, right off of I-93 and very convenient to everything. Read moreGenuine Expedia guest review
"So not worth it"
Paid for a suite and got a standard room despite their insistence otherwise. Pool area was dingy and the hot tub was out of order(not mentioned when I booked)...I'd like to say it had recently broke BUT the 3 sheets of plywood that covered over it were warping down into it indicating the wood had been there for quite some time, I'd also be inclined […] to think this would be a safety issue but apparently, the property manager thought it would be safe, especially for the kids staying there. Rooms were clean but in a bit of disrepair(cracked ceilings, peeled paint, stains on the wall)...free breakfast was the highlight of the stay, the food was good, many choices and they kept everything stocked however, that doesn't make up for the problems with this property. The only thing good about the location was its proximity to I-95, aside from that, it was at least a mile or more to any type of civilization as far as getting a meal, gas or any type of shopping at all. Margarita's restaurant located at the property (not owned or operated by the hotel) was first rate though. The staff was friendly enough at first but that quickly turned into indifference when I asked about getting the wrong room. The other staff members I came in contact with (housekeeping, breakfast staff etc.) were fantastic, very professional, extremely helpful and friendly. Cons well outweigh the Pros and I won't stay here again nor would I recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
The room suppose to be nonsmokers but I kept waking up to the smell of cigarettes in the bed . The rugs were in need of cleaning threwout the hotel. I will not go back.Genuine Hotels.com guest review
"Average - acceptable"
Place was average. Clean. You could hear the people above you but it wasbt loud. Breakfast offerings were standard coffee tea cold cereal and toaster offerings. Hard to fibd the entrance to the hotel - they really should have a sign. Acceptable for a nights stayGenuine Hotels.com guest review
We only stayed for one night to check out a couple of colleges in the area. The check-in was easy. We were on the second floor and there is no elevator, however, so it was a pain dragging all of our luggage upstairs. The room smelled musty but it quickly went away after turning on the air conditioning. The beds were comfortable, but the shower would […] not drain. Breakfast was much better than expected with plenty of hot choices. Overall it wasn't bad for the price. Read moreGenuine Expedia guest review
"You get what you pay for"
This is a convenient cheap hotel when you have multiple points in and around Boston to visit and you want to be in middle of all them to avoid too much drivingGenuine Hotels.com guest review
"A bit far from Boston"
I would not recommend it. They initially have us a room that had been used for smoking. We insisted on change of room but were given a room whose drains were clogged. We had to call twice to fix it.Genuine Expedia guest review
"I hove it"
It's a great stay where the service is excellent and staff is friendly. Complementary breakfast is so good and offered in a variety of kinds.Genuine Hotels.com guest review
Hotel surrounding were dirty, the hot tub they advertise online is not there, we were placed in the room next to loud and rude people who were partying til the wee hours of the night and hotel help did not do anything about it, the WIFI did not work, JUST A TERRIBLE EXPERIENCE AT THIS HOTEL.Genuine Hotels.com guest review
i booked a non smoking romm,but unfortunately I got a smoke smell room.front desk staff give me a room (almost empty one )air freshner free.thank you.Genuine Hotels.com guest review
Our window was cracked across the entire window and was ducktaped. The carpeting was very wet by the door. The room had an odor. We had one towel even though the reservation was for four people. No pressure in the shower.Genuine Expedia guest review
Clean and nice room. Huge dining area, hot breakfast, computer area, clean public areas, are some of the good things you are going to find in this hotel. Definitely stay here again.Genuine Hotels.com guest review
The staff was very nice. The room was average, but the large portion of the wing I was in was under renovation which made the place look like it was having a huge yard sale. The local mexican restaurant was cool, but closed the food service at 10 so order early!Genuine Hotels.com guest review
"Close to sites"
The walkways were blocked by old/new furniture. The bathroom was old and the sink top was stained. Will not stay here again.Genuine Hotels.com guest review
"What a dive"
If you don't care about cleanliness, internet connectivity, elevators, working equipment or fast and friendly service, then this may be the hotel for you.Genuine Expedia guest review
"Great for what I need"
A clean bed, easy to get to, right price, what I look for.Genuine Hotels.com guest review
"convenient but very worn-out property"
Service is noticeably slipping; the property is definitely worn-out and in need of a major improvement. TV was not working at all, carpet had holes, window drapery trim was falling apart, etc.Genuine Hotels.com guest review
The staff in the Dining Area was rude .. We were having b'fast & the head of staff present in the hall was too rude to be allowed any interaction with guests . It may be advisable to move the gentleman to a non-client facing role .. Thank youGenuine Hotels.com guest review
The hotel was dirty and out dated. There where holes in the walls, the toilet seat was chipped and in bad need of repair and the room is self was not as clean as it should be. The pool area was in need a repair and the the jacuzzi was under construction. When we checked out of the hotel early no one on the staff asked what our concerns where, why we […] were leaving. They seemed like they did not even care. Their lack of service to us just helped ensure we will not use this chain of hotels ever again. Read moreGenuine Hotels.com guest review
"Drain, drain, go away!"
This hotel is fairly run down. Our room was dated--fixtures, bedding, furniture, etc all showed their age. The tub would not drain!!! With four of us trying to get showers after a long day on the road driving, we ended up having to stand in several inches of water for each shower. It would take over an hour between showers for it to drain completely. […] Very disappointing. The continental breakfast was as to be expected. The "juice" machine was mainly water with a hint of fruit flavoring. You get what you pay for and this was the only hotel in the area with a vacancy the night we came through. Read moreGenuine Expedia guest review
This facility was of the old motor court design. Our room was behind the pool which was added later therby leaving no 'at door' parking for a number of rooms. While the facilty was neatly painted and decorated in he Quality Inn livery, it is the little things which get you. 1) Upon opening the door to our room, one was struck by a smell of stinky feet. […] 2) The light switch controlling the light above the vanity was defective. 3) One of the switch pltes had no cover. 4) The water pressure in th shower was so strong, it blew the water under the curtain leaving a lake on the floor. 5) The WiFi was sporadic and kept kicking us off, regardless of device being used. Rebooting was painfully slow. On the plus side, the staff with whom we had dealings were both pleasant and professional. Breakfast was good although a tour bus which stayed the night seemed to have all of its passsengers in the breakfast room at the same time taxing the staff to keep things filled and clean, but they did a good job. Overall, only a 3. Read moreGenuine Hotels.com guest review
Breakfast area was a bit of a struggle. Wait times between restocking and quite crowded.Genuine Hotels.com guest review
Section 8 housing living at the hotel. Toilet did not flush in our room and when reported was told that housekeeping was gone for the day and he would write a work order. Did not even have a plunger for us to use. I will never stay at this hotel chain again. Low standardsGenuine Hotels.com guest review
The room was great....just one issue was the tub was clogged and did not drain.Genuine Hotels.com guest review
"Nice but dirty outside environment"
it was ok, for me, but my first impressions when I got there were quite disappointing. Attitude of the receptionists weren't impressive. The outside also didn't look inviting. But once you enter your room its fine.Genuine Expedia guest review
"Quality inn Lexington"
Overall good value, clean room, right off of 95. Nice clean breakfast room too...Genuine Hotels.com guest review
"convenient location but terrible facility"
We reserved two double bed. After checked in with the keys, it was found that the room actually was a single bed. Tried to call front desk, but the hotel phone does not work, and with wrong room number on the phone. Had to walk long way back to front desk. After telling the front desk about the messed up, the front desk lady checked the computer and […] said the system shows that that room is a double bed room! What a mess of the computer system and the facility. She reluctantly changed the room for us. After entering the new room, it was found that the air condition venting area is fully blocked by ice and no cool air can come out at all. Called the front desk and I was told the maintenance stuff off work and went home, and no other rooms for us to change. It ended up I had to scratch the air condition ice out to get a little bit cool air for a hot summer evening. It seems there is no maintenance at all - the phone does not work, the computer system information is wrong, the air condition does not have cool air. Read moreGenuine Expedia guest review
"Pricey for what you get."
One of the reasons I booked the hotel was to take a break away from reality on the first hot summer day. The pool looked abandoned and there weren't any lounge chairs. I also brought laundry from being away for a week and the dryer wasn't working in one of the rooms and the washing area of another looked like someone overturned a garbage can. The location […] is great, but expensive for the caliber of hotel. Read moreGenuine Hotels.com guest review
"Great location decent hotel"
Great value. Front desk wasn't extra helpful, but adequate. Best continental breakfast I've had! Eggs, waffles, among all the normal fare. Room was clean, noisy fridge but just unplugged it.Genuine Hotels.com guest review
Was convenient to my job site..clean and comfortable...Genuine Hotels.com guest review
"Very outdated.. Dirty just not maintained."
It was very busy when I arrived late in the evening. The lady at the counter was very friendly although very slow. As for the room... A whole other story do yourself a favor and don't stay here..Genuine Hotels.com guest review
"Very helpful staff"
Staff was great !Genuine Hotels.com guest review
My room was filthy ,the diverted valve for the shower did not work could not take a shower The ventilation system that cigarette smoke was coming in through the exhaust vent in the bathroom , Their were several cigarette burns on the furniture and on the vanity top furniture was missing drawers and drawer handles were broken when I mentioned this to […] the person at the front desk the person showed no signs of concern at all. Read moreGenuine Expedia guest review
Very nice people. No complaints about the room. My stay was very good.Genuine Hotels.com guest review
"Everything one would expect in a Motel."
I was very happy with my room. Quite area, hot breakfast, comfortable. Would stay again if in area.Genuine Hotels.com guest review
The hotel was nice and clean but there was no room service.It was my birthday and we had the cake delivered to the hotel room but we couldnt even get a knife or forks from hotel! that was kind of a bummer for us that there was no service.Genuine Hotels.com guest review
"Good for Price"
The walls were thin, so we could hear the shower running next door. But otherwise the room was clean and the bed comfortable. Very close to the historic sites (not walkable, but just minutes driving). Only stayed overnight, but it was sufficient for our needs.Genuine Hotels.com guest review
"Poor service and falsely advertised rates"
Rates falsely advertised. We arrived at this hotel and were told we needed to pay the hotel $25 extra for our small pet. We were told that we could not receive our money back if we decided not to stay. We phoned the front office manager and then general manager Vic. Despite our written confirmation for the agreed upon price with pet noted, Vic did not […] listen to our concerns and frequently interrupted. We are elderly and were not in a position to lose the entire paid room fee or to travel further, so we HAD to pay the extra 25 dollars. We were given a handicapped equipped room which had several lights that did not work, not to mention a mediocre(at best) room. This is no way to treat seniors or anyone. Patricia at front desk was helpful and courteous. Read moreGenuine Hotels.com guest review
The paint on the ceiling was coming down, The bathroom was filthy dirty In the mattress was clearly very old.Genuine Expedia guest review
"Ok for business"
The parking was inconvenient. Had to park down 2 buildings. If you are looking for convenience, there was a nice restaurant close. No elevator so having to take a few trips up stairs with heavy luggage was inconvenient. It was clean.Genuine Hotels.com guest review
Hotel layout is inconvenient, inside stairs but outside passageways so you have carry baggage across the hotel from the parking area up the stairs back across the hotel to the passageway. They have the smallest bed pillows I have ever seen.Genuine Hotels.com guest review
"Good Value and great location"
A front desk clerk Lacey went above and beyond to allow us early check-in and asked our room preference etc. My original reservation was for one night and we were so pleased with the location and the value we decided to stay one more night. I called and was quoted the same rate from Friday, but when I saw my bill a few days later I was charged a higher […] rate. I also complained becoase for some reason on the second night the refridgerator starting buzzing extremely loud and we couldn't figure out what was causing it, but it kept us up for half the night. Again, the room, Lacey and the location was great. I just wish I could have gotten a good night's sleep and that I was charged what I was quoted. I didn't notice it upon checkout because they were out of paper on the printer and they emailed me my receipt instead. Read moreGenuine Hotels.com guest review
"Room could use some updating"
While I found the service at the front desk to be very good and the people were quite friendly and helpful, the actual condition of the room could use some updating. There were cracks in the sink and the bathroom paint was peeling a little bit. The room also had a musty smell that made it seem less clean than it was. I was hesitant to walk around in […] bare feet, which after a long trip is not the best feeling. The nightly rate and location is good, if you are in the Boston area, and it is easy to get to, but the wear and tear on the room fixtures detracted from the overall experience. Read moreGenuine Hotels.com guest review
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