Great neighborhood. The hotel is close to a mall, walkable to Harvard Square, and has plenty of yummy restaurants close by. The continental breakfast was good and convenient. Overall, great experience!Genuine Hotels.com guest review
"Great place to stay"
It was great - clean and comfortable.Genuine Hotels.com guest review
"College visit / concert"
Staff very friendly and helpful!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Dear Vicki, We appreciate you choosing to stay with us during your recent stay and look forward to seeing you again soon.
Definitely the cleanest hotel we have ever stayed in, including 4 and 5 star hotels. The staff was excellent and always friendly and accommodating. Free breakfast and parking a real find in this city.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Dear Gina - We appreciate you sharing your wonderful comments about our staff and our hotel after your recent stay with us. We look forward to seeing you again soon in 2014.
"Overall very good"
We didn't like the pillows but other than that it was a very nice stay!!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Dear Young Married Couple - We also agree that our pillows are outdated and we appreciate you saying so. We are currently in the process of changing out every pillow within our hotel and we expect this process to be completed by the end of January. Please come back and visit if you are in our area again.
"Rates Very High"
Ralph other personnel at the front desk and were very accommodating and professional.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Dear Peter - We appreciate your comments about our staff, particularly our front desk employee Ralph. Out staff strives to make every one of our guests as comfortable as possible. We look forward to your next visit.
"close to buses to get around"
everyone was great and helped us get to where we wanted to go. we will stay again bed was more than comfortableGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Dear Bruce - Thank you for taking the time to praise our hotel staff on their friendliness. We take great pride in making sure all of our guests are comfortable and get where they need to go and all of that starts with friendly, knowledgeable employees. We look forward to seeing you again soon.
The hotel was next to a train station and a mall. Breakfast was great but it was hard to find a place to seat.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for sharing your comments about our hotel and our location to the T subway system. This is by far the best and most inexpensive way to see the historic sights of Boston. Please come back and visit us again on your next trip to our area.
THE STAFF WAS VERY HELPFUL AND FRIENDLY. EVERYTHING WE WANTED AND MORE WAS ACCESSIBLE TO US AND THE BREAKFAST WAS THE BEST I HAVE HAD AT A HOTEL. THE T WAS A SHORT 5 MINUTE WALK UP THE STREET AND WAS SO CLOSE FOR US TO GET TO THE BRUINS GAME ON TIME. I MUST SAY IF I NEED TO STAY IN BOSTON AGAIN THIS WAS THE MOST REASONABLE SO VERY CLEAN, AND UPSTANDING […] PLACE TO STAY AND WOULD SUGGEST TO ANYONE. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We appreciate your wonderful comments about the cleanliness of our hotel and our hot breakfast. The hotel is a perfect location for people who want to use the T as it is so close to us. That helps our Bruins and Celtics fans get the the TD Garden that much faster without having to pay to park at the arena. We look forward to seeing you again on your next visit to Boston.
Great stay, but just a little bit of difficulty to park the car because the parking lot was full at the time. The breakfast was great, the hotel and room are clean and quiet, even with the number of people accomodated.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge The goal of our staff is to make our guests feel like they have come to their "home away from home" and we are happy that you enjoyed our clean and quiet rooms while with us. We wish you a Happy New Year and look forward to seeing you again soon.
Very pleasant stay. The staff was very helpful. Parking was tight but adequate. Love the breakfast. Love the room, the beds, the bathroom. Beautiful! Will stay here again next time we visit Boston.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for choosing to stay with us during your trip to Boston and for sharing your comments. We look forward to your next visit.
We were in town for a concert at TB Garden Arena. The hotel was conviently located near the subway that that takes you into North Station. The ride was quick and inexpensive versus driving into to Boston getting stuck in traffic and paying for parking at the venue. The hotel was clean and the staff were very friendly and helpful. The breakfast in the […] morning was a great treat. The only complaint and its more of a comment there wasn't enough parking spaces on the property. There's an overflow parking lot across the street. Overall great experience!!!! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for pointing out that driving a car into the city of Boston is very expensive. As we are just three blocks from the Lechmere T station, you clearly used the subway system during your stay with us. Many of our guests choose not to even bring a car for this reason alone. We appreciate you taking the time to share your comments and Happy New Year!
This hotel is only a five minute walk to the trolley car station that will take you into town. Very convenient, even in the worst snow storm Boston has seen in a while. The room was comfortable and clean. Breakfast was more than adequate. The front reception, although efficient wasn't all that friendly, but did eventually make him smile! Enjoyed and […] recommend. Read moreGenuine Hotels.com guest review
"Good spot. Friendly staff"
Nice and close to the T. A little trouble finding it and short on parking but an overall good experience.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We appreciate you mentioning our close proximity to the nearby Lechmere T station as it is very useful for someone who wants to see Boston without spending a lot of money to get there. We look forward to your next visit.
Awesome experience and easily accessible to downtown. Parking was not enough but we didnt have to take our car. So it wasnt much of a concern.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for sharing your comments about your recent stay with us. You are correct that we have limited complimentary parking on property (45 spaces plus an overflow lot across the street) but as you also pointed out, many of our guests do not bring a car as we are just three blocks from the T. Happy Holidays to you and we hope to see you again soon.
"All very nice"
We enjoyed our stay in this hotel, clean room, no noise, low price and most importantly free parking/breakfast/wifi. Except that there might not be enough parking space outside the hotel, we had to park at the car wash site across the street one night. But everything else is good.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We appreciate you taking the time to share your comments about your recent stay with us. As you pointed out, we do have an overflow parking lot across the street from the hotel that we utilize on busier nights, however many of our guests choose not to bring a car as they find it much less expensive to take the T than to pay to park in Boston. As we are just three blocks from the nearest T station, our location is perfect for exploring the city. Once again, thank you for staying with us and Happy Holidays!
"Solid 3 Star Hotel!"
If you are looking for a clean place with a nice location at a reasonable price, this is your location. For a city hotel, it has lots of space for a hotel room at 400-500 sq ft. It has a full breakfast with ample seating and although the breakfast isn't gormet, it is adequate, timely and well stocked through the morning. Check in and check out is very […] convenient. If you are not from the city, it can be hard to drive to with one way streets and its location on a busy block, but bring a gps. Clean rooms with basic beds, linens and toiletries. This hotel isn't going to blow you out of the water, but it is clean, it has essentials and is a solid 3 star hotel. Definitely worth the location and convenience. If there was a bad thing, it might be a lack of sound proof doors. We could hear lots of noise in the halls and they really were not that loud. Read moreGenuine Expedia guest review
"Nice Cambridge hotel close to the T."
The family, (4 of us), had a one night stay at the Holiday Inn Express in Cambridge. Our stay was quite hospitable. The parking accommodations, included breakfast, and proximity to public transportation made this an excellent choice for us.Genuine Expedia guest review
This hotel is a huge disappointment. Horrendous customer service! The bed was as hard as a rock, there was pubic hair in the tub from someone who stayed there before me, the walls are thin so everyone and everything can be heard, the paking is very limited and tight, the breakfast is nothing to write home about, the WiFi is difficult to access, the […] tv reception is not good when it is windy, the neighborhood in which the hotel sits is not good so walking to the train station is uncomfortable, and the hotel driveway is not well lit at night thus making it hard to find at first. Spend your money and precious time on a better hotel. Dont stay here! Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We are sorry that you did not enjoy our location. Most of our guests love the fact we are just three blocks from the T, a mall and many local restaurants. We wish you success in finding a hotel that better suits your needs.
Compared to the hotel in Boston in which we stayed the previous night (with a special rate for convention attendees) this place was wonderful. I appreciated the free parking and free wi-fi, the impressive complimentary breakfast. Even though it was a 10 drive, I would do it again in a hearbeat.Genuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We appreciate you choosing to stay with our hotel and thank you for sharing your kind words about our staff and location. We look forward to seeing you again soon.
"8 1/2 hrs"
I was only in the Hotel from 10 pm to 6:30 am. The hotel itself is nice enough…tough to find food other than McDs though later at night. The lot was a bit tight and tricky to get into, but overall that would not stop me from staying there next time I'm in CharlestownGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for taking the time to share your comments about our hotel and location. We look forward to your next visit to Charlestown.
"Convenient location at the right price"
This hotel was clean and comfortable. Nothing fancy, just a great place to stay. Staff was friendly and helpful. The location is a quick walk away from the subway. The surrounding neighborhood is ..meh.. but felt fairly close to everything. I like to walk and a nice leisurely stroll down to MIT area only took about 20 minutes. I'd recommend this hotel […] for vacationers who want to see Boston/Cambridge. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We are happy that you enjoyed your stay with us and thank you for pointing out how close the T is to our hotel. We are the perfect place to stay if you want to see Boston or Cambridge and do not want to spend the money renting a car as we are just three blocks from public transportation. We look forward to seeing you again soon.
Service very helpful. Complementary breakfast & 24 hr. tea, coffee & hot chocolate handy and good. Nice room - very clean. I didn't realize it would be so far to the T subway, so the location was not as convenient as I hoped. Nothing of interest in walking distance, unless you want to shop in a mall.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for sharing your comments about our staff and amenities at the hotel. As we are just three blocks from the T and downtown Boston, our location is ideal for guests who do not want to rent a car and want to get around Boston easily. Please visit us on your next trip to the area.
"nice hotel near the green line"
I only need to spend 5 minutes to walk to the green line. It is ver convienient to go to other places. The breakfast is not good. But I can accept it. Generally, it's a good hotel.Genuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for taking the time to share your comments with us. We value all of our guest comments, positive and negative, and look forward to seeing you again soon.
The Holiday Inn Express was perfect for our trip to Boston! We stayed 4 nights for a vacation. It was close (about 4 blocks) to a T stop. The front desk clerks were very helpful. The room was clean. The ceiling of the bathroom did have some water stains.Genuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We appreciate all of your comments about your recent stay with us and will look to improve on some of the items you mentioned. We look forward to having you as a guest again in the future.
I was in town for business so I needed something serviceable, nothing fancy. This fit the bill and was in the right location for the right price.Facilities were well-maintained, staff members were pleasant, I appreciated the hot breakfast buffet. I did not realize there was no room service when I booked, but that ended up not being a problem since I […] was in another hotel for a conference and grabbed dinner at that hotel's restaurant. Although I was able to find a parking space each day, space is limited and I could see that this might be a problem. My only real complaint is that the room's heating/AC unit was noisy, drowning out the TV when it came on. I also found it a bit tricky to maintain a comfortable room temperature; it was always a little too warm or a little too chilly---but not a big deal. Read moreGenuine Expedia guest review
it was fine, room was clean and comfortable!Genuine Hotels.com guest review
"Great Facilities and Location"
Hotel is four blocks from the subway system and has parking and good breakfast. Very happy with our stay.Genuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We are very happy that you enjoyed your recent stay with us and we look forward to seeing you again soon.
"Near public transit and friendly, helpful staff"
It was a nice hotel, provided what I needed, friendly and helpful staff and near public transit.Genuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We are happy that you enjoyed your stay with us and look forward to seeing you again on your next visit to our area.
"Extremely Happy and Fabulously Satisfied"
First time in Boston to move in my child to college, Holiday Express in Cambridge was a delightful experience in an otherwise somewhat chaotic 5 days. The staff at the reception desk was very friendly, informative, helpful, and accomodating. The housekeeping staff was equally as friendly and efficient in their job, the room was immaculately clean, the […] room was spacious and had a great decor. I asked for extra towels and they were brought up instantly, my parents left the phone off the hook in their room and I couldnt get a hold of them and a staff member went up to their room and let them know I was trying to reach them. The breakfast was an especially great treat, a FULL breakfast, eggs, bacon, sausage, potatoes, cereals, pastries, pancackes, assorted juices, etc....Never spent a cent on a breakfast meal anywhere during the entire trip. The location of the hotel was convenient....just outside of Boston's College area but only 12 mins away....and on move in day, only 7 mins away since we were there so early. Located next to a shopping center with a supermarket, Mc Donalds, Gas Station, and of course a Dunkin' Donuts among other businesses made it even more convenient. I will never stay anywhere else...FREE PARKING...althought space is limited the overflow parking area is conveniently just across the street...A gem of a hotel . Hopefully not too many people see this and it becomes too popular with the tourists...absolutely LOVED IT. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We are so happy that you enjoyed your stay with us while you were helping your family move to their new life in college in Boston. We hope that you and other families who have children attending college in Boston continue to stay with us as we like to be that "home away from home" and provide a comfortable place to stay, rather than in a dorm room. We will forward your comments onto our entire team and we look forward to your next visit.
Good quality for the price. Newer decor, close to the T, helpful staff, and great breakfast!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for taking the time to share your comments about your recent stay. We look forward to seeing you again soon.
"Moved Son into College...Great Facility"
The hotel was incredibly friendly, clean, and the am breakfast was terrific. Staff were constantly refilling ho and cold items for breakfast to accommodate sold out hotel. We will most certainly return. A little pricy compared to other hotels but it was a good stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for choosing to stay with us as you moved your son into college. We hope that you will choose to stay with us during all of your visits (it beats sleeping on a dorm room floor) and we look forward to your next trip to Boston.
"Nice hotel in Cambridge, MA."
We were moving our daughter to college, this hotel's location is close to essential places for such occasion.Genuine Expedia guest review
"Excellent Value, Exceptionally Clean"
What a great value for the money. 3 walking blocks from the green line, GREAT free breakfast, FREE parking. I didn't move my car for the 3 days we were there. Bought a train pass and we were off and exploring. Felt safe walking as a single mom with my 2 kids to the hotel from the train station at night. Staff was exceptionally polite and helpful, very […] clean. Renovation was very recent. Would definitely stay here again. If I had to give 1 complaint??? The complimentary shampoo/lotion bottles were so small, they were virtually useless! So, bring your own but be ready for a great night's sleep! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge Thank you for taking the time to share your wonderful comments about our hotel and staff. We hope to see you again on your next visit to our area.
"Don't let the exterior influence you..."
I recently stayed here with my daughter prior to settling her into her college. The room was large and comfortable. It had modern, business traveler touches that did not match it's 1970's looking exterior. The breakfast was excellent with a rotating variety of hot and cold entrees. It is conveniently located to a shopping mall where we purchased groceries […] and other dry goods. We also walked just a few blocks to catch the "T" into downtown Boston. The staff was helpful in recommending a local dinner establishment and gave me directions to the museum I was intending to visit. Although the surrounding neighborhood is working class - I felt comfortable walking with my daughter at night. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel and Suites Cambridge We are so happy that you enjoyed your stay with us during what was probably a busy time moving someone into a college. We hope that you will continue to choose to stay with us when you come to visit your daughter and look forward to having you as a guest again soon.
Good value for the money. The only complaint is that the air conditioner is blowing into my face, which makes it hard to turn it on at night. Otherwise a good hotel.Genuine Expedia guest review
I have stayed at other HIE locations. Often, they are much better quality than the higher priced competitors. This location was no less than what I have come to appreciate and expect from HIE. I enjoyed my stay and should I be in the Boston/Cambridge area again, I will seek accommodations there first.Genuine Expedia guest review
Very nice, clean, close to the T, dunkin donuts, and across the street from a discount liquor store!Genuine Expedia guest review
"Parking Available in Boston"
The renovation did a lot for this hotel. I chose it because of the proximity to the Aquarium and also because of the availability of parking without having to pay extra. I also selected it because it offered breakfast included in the cost. The buffet was the best I have seen in a hotel, a lot of variety.Genuine Hotels.com guest review
"No phone line in the room.."
It was a little strange to have no phone line in the room so I had to go down to the reception desk if I had any question. No soap or hair conditioner in the shower room. Just a tiny bottle of head/body soap liquid. Pretty good breakfast for 7.5 euro in the lobby (if you don't mind being surrounded by huge groups of German retired tourists). Pretty […] good deal overall for the price you pay. Read moreGenuine Hotels.com guest review
Clean hotel, comfortable beds, great locationGenuine Hotels.com guest review
"Hotel was very good but I disappointed..."
Hotel was good and metro was near. During our 2 nights, everything was good. But after check-out and moving to another city, i realized that I left 2 clothes(green color) in my room. So I called front desk of this hotel, but employee said to me only "call tomorrow". After all, I called during 3 days and finally the hotel employee said "no clothes found". […] I definetly left my clothes in the room's dress room but I thought they did not try to find out the clothes. I disappoined their attitude concering about my lost item treatment. Read moreGenuine Hotels.com guest review
"Close to MIT and sites"
Great location. Plus if you are a runner the trails by the harbor are awesome!!Genuine Expedia guest review
"close to subway--easy to get into Boston"
Very nice hotel--excellent breakfast every morning--close to subway entrance --easy to get into city---not a really pretty neighborhood though-but we werent there to see the hotel area so that was ok--not alot of parking spots but the parking was free and once we parked we didnt move our car till we checked out-very clean roons and comfy beds-large […] bathroon too!! No pool o9r workout room though! Read moreGenuine Hotels.com guest review
"Nice and clean and a good value"
Everything was good considering the price. There was some street noise that woke me up a few times, otherwise I'd give it a 4 overall.Genuine Expedia guest review
"The so-called Complimentary wifi sucks."
The so-called Complimentary wifi sucks. Location a bit of out. Noise due to closeness to highway.Genuine Expedia guest review
"High price for tired hotel in horrible location"
Very disappointing: uncomfortable beds, noisy location, no thermostat control for AC (so it either blasts all night or you go without), few onsite parking spaces with overflow on lot across busy highway next to carwash which doubles as hotel for the homeless, small breakfast area resulting in overcrowded conditions, very slow wifi.Genuine Expedia guest review
"So much improved!"
We have stayed at this property in years past and were not the happiest. Because of the pricing compared to the other option (The Hampton Inn) we had we decided to try it again. We are so happy that we did! The property has been renovated and the rooms are both comfortable and attractive. The staff is friendly and knowledgeable. The breakfast better […] than most. Read moreGenuine Hotels.com guest review
"Won't stay again"
Staff was friendly and helpful but hotel was run down and dingyGenuine Hotels.com guest review
I have stayed here many times but not since their recent renovations. Great job!Genuine Hotels.com guest review
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