"Quality Inn & Suites -- St. Charles, IL"
My friends and I really enjoyed our stay at this hotel. Lots of stuff to watch on TV. There's a tasty pizza place next door that delivers. A liquor store just down the street. Breakfast was hot and offered plenty of options. My favorite was the Christmas style omelette. The staff was helpful and friendly. I would definitely stay here again!Genuine Hotels.com guest review
"A great hotel just east of downtown St Charles!"
My fiance & I wanted to spend time out of the house together. With the hotel.com deal, it was very reasonably priced & it's a lovey hotel. They even have rooms you can smoke in! You don't find that in most hotels anymore! All the male staff was incredibly considerate & accomodating. The female staff wasn't too bad, but a little bit clueless. I don't […] know if she was having a bad day or anything, so I don't want to be too harsh. Having 20+ years in the Customer Service Industry, she didn't go above & beyond my expectations, but all the young men I've encountered there had! Read moreGenuine Hotels.com guest review
Everything was superb at the Quality Inn and would definitely stay there againGenuine Hotels.com guest review
I had a wonderful stayGenuine Hotels.com guest review
My preferred place when I go home!Genuine Hotels.com guest review
Always enjoy thus why I select THIS hotel each time I visit.Genuine Hotels.com guest review
"a couple getaway night"
me and boyfriend stayed. clean room, nice people, comfortable stay.Genuine Hotels.com guest review
"Good stay but take your own pillows."
The room was very warm but if you turned off the heater you could hear everything going on around you. I finally opted for the latter. Totally did not like the pillows bc they were way too fluffy. The room was very clean.Genuine Hotels.com guest review
"Just what we needed!"
We were in town for the sportsman show at the fairgrounds and shopping. The hotel was in a great location and the hotel served our needs. We will stay again!Genuine Hotels.com guest review
great breakfast, friendly staff. will be staying here againGenuine Hotels.com guest review
"We will return!!"
This hotel was very nice. We arrived late, was given the option to change from the 2nd floor to the main floor (I just had my knee replaced). The room was great - but the heating unit was rather noisy and I could not get the water temp of the shower to my liking. Very minor - but it made me rate room comfort at 4. The breakfast was GREAT! One morning […] - omelets and sausage, the next - scrambled eggs and bacon. Always biscuits, gravy, all types of breads, cereal, juices, fruit, assorted teas, cocoa, and really good coffee. Read moreGenuine Hotels.com guest review
"Great place for a weekend stay"
Service was excellent. Rooms were a little small but fine. Breakfast was okay. Would stay there againGenuine Hotels.com guest review
Excellent breakfast, helpful staff. Enjoyed cookies in lobby :)Genuine Hotels.com guest review
Perfect location for me but hotel needs refurbishing...especially the pillows and mattresses need upgrade...friendly and helpful staff.Genuine Hotels.com guest review
"Good over night stay"
One of the better quality inns that I have stayed at. Good breakfast,good personnel. An elevator would have been nice.Genuine Hotels.com guest review
"Great Outdoor pool"
Beds were hard, lumpy and uncomfortable and sheets a bit scratchy. But over all a nice economical and convenient choice for the area. Great breakfast buffet.Genuine Hotels.com guest review
"Everything we needed"
The hotel was clean, the bed comfortable, the location convenient, and the morning breakfast hot and varied. As the cherry on top, the price was better than other area hotels. We spent one night and felt we got our money's worth.Genuine Hotels.com guest review
Came to town for a family affair. Room was basic. Found the hallway very hot which might have caused the room AC to run much more than expected. Clean room but a well worn bed. property could use a upgrade.Genuine Hotels.com guest review
Location perfect just wish it had hot tub and indoor pool....Genuine Hotels.com guest review
Room was old and smelled musty...Genuine Hotels.com guest review
"Need addition front desk staff on Saturday nights"
Poor guy at the front desk was all alone and could have used some help! He was checking people in and answering the phone which was non stop ringing. A line began to form and some of the guests became impatient. I felt really bad for him!Genuine Expedia guest review
it was just an overnight not a bad place to stay. Very cleanGenuine Expedia guest review
Hotel is all right, close to Louisville and 50% of the cost comparing staying at downtown. No free breakfast but on-site restaurant offers good breakfast at reasonable price (huge volume). Only complaining is the A/C, very noisy, and the toilet tank is leaking.Genuine Hotels.com guest review
"Great place, but bring earplugs"
Overall the place was nice, but my biggest complaint is that the doors slam shut. I am a light sleeper and every time someone left or entered a room (unsure which direction), the door would slam, and I would be jolted awake. One morning, I saw a staff member who was cleaning a room prop the door open by flipping closed that metal bar, which is typically […] used as a deadbolt when the door is closer. The door, propped open, slammed on the metal bar. Read moreGenuine Expedia guest review
"Same Good Breakfast"
This used to be a HI Express, just changed the name this year. I always like HI Express' breakfast, glad they keep the same. Hotel has many buildings connected ans many doors need to be opened (get your hand free to do so). The electronic key was not function well, always needed many trials to open the door in all 3 days and 2 rooms.Genuine Hotels.com guest review
you might think about getting new mattress. The beds sunk in the middle.Everything else was great.Genuine Hotels.com guest review
The hotel was wa and inviting. The staff were more than accommodating. Would stay there againGenuine Hotels.com guest review
No elevator, no microwave, no refrigerator, back entrance door closest access to our room was broken and could not be used with entrance card, and front desk knew this and didn't bother telling us until we discovered it.Genuine Hotels.com guest review
Our tub didn't drain so we had to turn off the water multiple times to let the water drain down. The outside door by us never did close all the way so it was a good and bad thing we never had to have our key ready to enter the building but anyone could have walked in the back door.Genuine Hotels.com guest review
"Not Much Quality at the Quality Inn"
The location and convenience to local amenities was excellent, however, the room was in disrepair - bedside lights did not work, the door was loose as if it had been kicked in. Smoke from other rooms was noticeable, bedding was worn. Breakfast was nice, but people were constantly waiting for some of the items to be replenished. It worked for one night, […] but I will not return. Read moreGenuine Hotels.com guest review
i thought the staff was courteous and helpful. I thought the room was clean and the location was perfect for the event I was in town for.I was really impressed with the automatic pancake machine. I had never seen such a thing and the pancakes were great. I would stay there again.Genuine Hotels.com guest review
The pancake conveyor belt maker was amazing.Genuine Hotels.com guest review
Everything was great, except the toilet did not provide an efficient flush.Genuine Hotels.com guest review
"Bra opphold, meget bra i forhold til prisen."
Rommet var rent og veldig godt utstyrt med kjøleskap og mikobølgovn men - varme/kjøleanlegg var veldig bråkete! Nøklene var også problematisk vi måtte bytte de en del ganger da vi ikke kunne komme inni hotellet eller rommene. Frokost var bra unntatt eggene.Genuine Hotels.com guest review
"It was a terrible, horrible, no good, very bad stay!"
01/21/15 jenrockford Rockford, Illinois
The last review I gave of this hotel was when it was a HI Express and boy have things changed now that it is a (NO) Quality Inn... So I reserved a suite and told Choice Hotels that I would be bringing a small dog and was told it was a $25 fee. No problem, when I got to check in I also told the gal at the front desk. She was all "you should have told us that when you made the reservation". I said I did and I expected the suite I reserved. She told me that wasn't available and could maybe give me a non-pet friendly room and asked how big my dog was. I told her 17 pounds and she tried calling the manager to ask permission. The manager did not answer so she told me she would put me in the non-pet friendly suite and take any blame if there were any problems. We were staying 3 nights so the first 2 nights we stayed with no problem. On the third day, I got a call form the same girl who checked me in. She accused me of having a large dog, told me I needed to move to a pet-friendly room and told me there would be a charge to shampoo the carpets. I argued that my dog is a small Cocker Spaniel and is old and weighs 17 pounds. She said I was lying and that the dog is a Golden Retriever! I told her there was no way I was paying anything extra and told her I would be down right away to show her my dog and speak to an owner or manager. Once I got to the desk she changed her mind and said not to worry and stay in the room. She also saw my dog was small! If only this were the end of the story! I also had 6 charges on my credit card and spoke to her and the manager about these and they have yet to be refunded. I was charged over $140 extra! I WILL NEVER STAY HERE AGAIN!
01/14/15 IlLibby123 IL
ST CHARLES IL QUALITY INN I was Traveling to this area for business for the first time. Of course I read Trip Advisor beforehand; to decide where to stay. The Quality Inn in St Charles, IL read to be a reasonably priced option with good reviews. I was not able to find Quality Inn pre- loaded into my GPS, I plugged in Holiday Inn. Hotels tends to be in the same vicinity, right? To my surprise, it led me to the Quality Inn! Karma?? This building used to be a Holiday Inn and it is found in my Garmin GPS as the Holiday Inn. It was a very cold and foggy evening so I was happy to be at my original destination. The front entry is pretty and the lobby is very welcoming. Nice staircase and fireplace. The Desk staff was very nice and she knew how to handle loyalty cards and the misc. ID needed to check in. Very pleasant. In my particular room, the wall HEATER...did not get all that warm even when I put it up on high heat and high fan. I ended up using the blanket. I was comfortable and slept very well. Comfortable bad . Nice room. Spacious. Carpet and window treatments looked new. The breakfast was great. I was "greeted" with the aroma of crispy bacon. Eggs, misc hotel fare. Very satisfied! Overall, I will definitely will stay at the St Charles IL Quality Inn again!
01/08/15 Moosehead E
Stayed here for 5 nights, was very satisfied. .room was a very nice size clean and comfortable. .used the exercise facility and appreciated having laundry facilities on premises. . Hotel is centrally located with easy access to all activities in the fox valley Give it my thumbs up..
"Excellent place to say. Neat & clean. Staff members are friendly, professional and helpful."
12/07/14 Pat W Tucson, Arizona
My husband and I returned for our second lengthy stay this year at this Quality Inn. We came back again in order to visit family members who live nearby, after previously staying here for two months from February to April. From that experience, we knew that we would again have a good stay here. We were warmly greeted back by friendly, professional staff, including Lorie and Jennifer. Check-in was smooth. The location is convenient, adjacent to the highway, and rooms are very quiet. There are plenty of parking spaces in its lot and it is handy having a bank with an ATM next door. We could not hear highway noise even in our front hotel room, which faced the highway. Air conditioning and heating were excellent, controlled within the room. The bed was comfortable and the room smelled fresh and clean in our non-smoking room. The cleaning staff’s quiet presence was always a regular observation so it’s a very clean facility. There are an attractive grassed courtyard and a nice outdoor swimming pool, in season. Breakfast iwas well-stocked and tasty. For other meals, there are many excellent and varied restaurants in the area, including some restaurants within walking distance. The guest laundry room has two washers and two driers, coin-operated, which are very handy for a traveler. We had children with us. They were treated with the same friendliness, respect and politeness as the adults. The children especially enjoyed the breakfast choices. As a “home away from home” for a traveler, this Quality Inn is an excellent place to stay. In every way, it’s everything we look for in a hotel. We plan to return again in the future and we recommend it highly!
"Stay Smart in St. Charles, IL"
09/24/14 westcoast78 California
Drove here and stayed after being bumped from a nearby chain due to an oversold situation. I'll be staying here from now on. It's a unique location, along Main St. near a bank. Therefore, parking is easy and convenient, and it's very quiet at night. Hotel staff are professional and provide great customer service. The room was large and clean. Everything worked fine. Air conditioning worked like a champ. Sheets and pillows adequate and clean. The morning breakfast is outstanding…better than any other chain hotel at which I've stayed in the past ten years. At checkout, they used my name and told me to please come back soon. I will, Quality Inn & Suites…..thanks for treating me so well. Great price to top it all off.
"fantabulous customer service"
09/22/14 Lenajean Illinois
We were greeted with a smile from Jennifer when we checked in. She goes above and beyond in customer service. All the employees were pleasant. The breakfast was amazing. They had eggs, sausage, biscuits and gravy and the normal continental items. Our room was very humid. The floor was damp feeling. The room was quiet and bed comfortable. We had a nice fridge and microwave in the room. The room could have been a little nicer but we had a fun time.
"My room smelled like cat urine"
09/16/14 Kara G Philadelphia, Pennsylvania
The rooms are spacious - older but fine - my room was at the end of the hall which was nice - unfortunately it smelled SO bad - like cat urine. I put on the air conditioner thinking it would help circulate the air but it got WORSE. Everyone on staff is so nice and helpful that it's hard to say anything bad but it's really not acceptable to have to stay in a room that smelled like that. This used to be a Holiday Inn - still has the same staff from then.
"Enjoyed our stay!"
09/02/14 RetiringAt62 Pekin, Illinois
Stayed here August 22. Check in was smooth. Friendly staff. Room was huge! I think it was considered a suite but it was one large room rather than a separate bedroom and living area. King Size Bed. Microwave. Small Fridge & Sink. Dining Table. Desk. Immediately above the check-in desk. No elevator (that I saw) but they did ask if we would have any problem with the stairs - if so, they would have put us somewhere else. Staff was helpful. Breakfast was not bad for a hotel breakfast - scrambled eggs, bacon, fresh sweet rolls, cereal, etc. Had a machine that made pancakes while you waited - had never saw one of those before. Great coffee at breakfast - some hotel coffee is undrinkable but this was good. Only issue we had was Internet was down for several hours due to a storm knocking out the Internet supplier (several parts of town - out of the hotel's control). When it was restored, it was very fast. Would definitely stay there again.
"Long walks back to lobby"
07/28/14 igotgas New Lenox, Illinois
Stayed 1 night during a baseball tournament a few miles away. Clean room, friendly front desk guy. Decent breakfast but a long and winding walk to room 164. Pool facilities very nice. Clean property. Plenty of eating establishments nearby.
"clean and comfy"
07/23/14 Shelly B superior twp, United States
I was here on business and my company books my travel, they originally had us across the street and the hotel was awful. I saw the quality inn and had them move us here, Nice hotel, clean, friendly staff, nice pool area and courtyard.
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