"Nice and cozy.."
Rooms were clean,and staff was friendlyGenuine Hotels.com guest review
I love this hotel always feel welcomed.The staff make u feel like u at home.Pleasant people. Will recommend and will always stay there.Genuine Hotels.com guest review
The breakfast room was dirty. The little food that was out was cold. No clean dishes. The dirty ones were piled everywhere. No forks. Had to eat eggs and biscuit with a spoon on a paper plate. Ran out of juice and coffee.tables werent kept clean.Genuine Hotels.com guest review
"room was just ok."
Hotel was ok. Staff was very nice. The room itself was only ok. The carpet was very worn and the room had a musty smell. It otherwise seemed ok.Genuine Hotels.com guest review
Rooms were nice and clean, beds were comfortable, and staff was friendly.Genuine Hotels.com guest review
"Good room, breakfast needs work"
Room was clean and quiet. Breakfast was lacking. Limited choices and dried out breakfast burritos.Genuine Hotels.com guest review
I thought it was great. Coming from a women who didn't grow up with much. My son loved the pool. It was what I expected and I suppose other people are more nit picky but then again they were probably spoiled :)Genuine Hotels.com guest review
"Good place to stay, but needs to improve a bit."
This hotel seems to be aging. A musty smell in lower floors (upper floors OK), juice dispenser broke at breakfast, breakfast not as top notch as it use to be.Genuine Hotels.com guest review
"Would not recommend"
This hotel had more wrong than right. Elevator was broken for multiple days. Fridge in the rooms didn't work. Seems like this location will go under very soon if they don't get it together.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Dear Mike, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Our elevator has now been repaired, and we are working with our Maintenance Technician to resolve the fridge temperature. We hope for another opportunity to exceed your expectations. Sincerely, Kirk Dulin General Manager
"Awesome caring place to stay in need."
My family was in town for a funeral and once the hotel staff was told why we were there they accommodated us by putting all of us on the same floor and let us use the meeting room for meet and greet no charge. They were so kind and helpful my family was so grateful for their hospitality in our time of grief. Thanks again Heather and staff!!Genuine Expedia guest review
"A terrible night's sleep"
The a/c in our room overheated at bedtime. It caused the smoke alarm to go off. It took well over an hour for the kind but busy front desk person to check out the problem. The hotel was full so there were no open rooms. Then, there was a drip from somewhere in the ceiling about every minute. At breakfast, the food was cold and scarce. The breakfast […] room was overheated and crowded. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards.
"Very poor way to run a business"
It was 12:10 pm when we arrived at the hotel. Although I knew it was too early to check in I wanted to ask the reception clerk a question but no one was there. I rang the bell provided at the desk and waited...still no one. After ringing three times over a five minute period finally somone appeared....very unacceptable. Later when we got to our room, […] the bathroom sink fixture had splattered soap residue on it(I wiped it off). When adjusting the air conditioner before bed I found a nasty mess of dirt and dead bugs in the grate...GROSS! The next day I found two huge cobwebs hanging from the ceiling as well as a live bug in the bathroom. While eating breakfast in the breakfast area the next morning, once again I observed people ringing the bell at the front desk and waiting unsuccessfully for an attendant. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We apologize for the state of the room along with the breakfast. We hope for another opportunity to exceed your expectations.
"Good for a night stay"
This hotel is good for a night stay. The room looks old and it has a small bathroom. Breakfast was OK.Genuine Expedia guest review
Very satisfiedGenuine Hotels.com guest review
The beds and pillows were fantastic. I asked for a copy of my receipt and was told that since I booked with on online company that it was not available since they did not know what my price was?? Seemed a bit odd. Breakfast did not have many pleasing items.Genuine Expedia guest review
"Nice place....Very close to St. Louis!"
The staff was very friendly & helped us with anything we needed. We came in after traveling 12 hours from FL, & we very pleased with everything at this hotel. I enjoyed my stay here, & will stay here again in the future.Genuine Expedia guest review
"Worked great for us"
Everything was great, except the hot tub that had been there on our last stay 4 years ago was no longer there.Genuine Hotels.com guest review
"Nice Room, Too Expensive!"
I booked this room assuming we were getting a suite considering how much we paid for the room. We got there & got our room. Headed to the room & the door was open when we arrived at the room. We went in & realized it wasn't a Suite. Called the Front Desk & told them of the door & Suite mixup. It turns out not every room is a Suite. So, the fault was […] mine in not checking. They also put us up in another room because of the open door of the previous room. The room was okay, but not worth the money we spent on it. The staff was nice. The breakfast was okay but they ran out of Waffle Batter the second morning. :( The stay was okay, that's about it. Read moreGenuine Hotels.com guest review
This hotel was great, We originally booked a hotel near St. Louis (note: Casino Qu**n is not in St. Louis MO, but East St. Louis IL - surrounded by Ghetto - website was notified that the listing is misleading for a search of St. Louis MO.) Anyhow, we didn't stay there but traveled a bit eastward to O'Fallon and found the Country Inn & Suites. Very comfortable […] & quiet with a very curtious staff. Breakfast was better than average which was a nice treat. Read moreGenuine Hotels.com guest review
Nice room, staff was very friendly, near lots of shopping and not far from downtown st Louis. Pool was a little small so our teenagers did get much use out of it, but that is the only thing we found we didn't like.Genuine Expedia guest review
"St Louis trip"
close to everything needed. Clean property all aroundGenuine Expedia guest review
"Very nice hotel"
They r doing some remodeling, the downstairs ice machine was broken which was slightly inconvenient , lovely room, great beds, good breakfast, & free cookies which my kids loved!Genuine Hotels.com guest review
"Good hotel... Fair price."
This hotel is great for anyone who needs easy back and forth access to St. Louis. Price is not bad, several restaurants close by and it's clean. Only disappointing thing was the beds ... Very firm and hard to sleep on. So considering that you really only sleep at a hotel, it was kind of a big deal... but I guess is all about personal preference. Others […] my love a hard bed. Overall... Not bad. Read moreGenuine Expedia guest review
"Nice safe hotel outside of St. Louis."
Friendly helpful staff with view of parking lot. Everything met or exceeded expectations.Genuine Expedia guest review
"Not a hotel for large groups"
Our baseball team stayed there for a tournament and the hotel closed the pool for the whole weekend saying our group was too loud and could not use the pool. Breakfast and room was decent but I would not book a group there.Genuine Hotels.com guest review
Nice stay and location.Genuine Hotels.com guest review
"A+++ Lovely Stay"
Upon checking in you will be greeted with a smiling face and an assortment of fresh made cookies. The staff was chipper and helped me find a taxi and let me use their hole punch- smiled the whole time. I had some ppwk that needed to be printed- no fear- there is a printer in the lobby. I didn't use the indoor pool but it looked nice and quiet. Their […] rate was much better than the hotel down the street- and there were sliced peaches at breakfast. SCORE! Read moreGenuine Expedia guest review
"Ok hotel for families or traveling alone"
Visiting for a friends birthday weekend. Went with this hotel because it had "fitness center" and breakfast included and was a good price. Room was okay but never felt completely clean. Maybe I couldn't get over the stains in the chair or the scratchy sheets. I overheard the hotel staff discussing an upcoming remodel in the hallway as room was not very […] quiet. Fitness center was 4 cardio machines but in good condition. Breakfast was different hot choices everyday plus waffle maker. Read moreGenuine Expedia guest review
Great hotel, staff and location. Very satisfied.Genuine Hotels.com guest review
Nice hotel but over priced for what you get.Genuine Hotels.com guest review
"Very nice hotel. Friendly staff!! Clean room."
Went to visit family for a weekend. Enjoyed the stay. The pregnant girl who greeted us was extremely pleasant and friendly.Genuine Expedia guest review
"Close to athletic event"
The manager was working the desk when we checked in. Very nice, helpful and welcoming - as was the woman working the complimentary breakfast area. Since last year the surrounding area seems to have become a bit ran down. However, the hotel itself is as expected from Country Inn and Suites. Our room was comfortable and clean. Only complaint they no longer […] have a hot tub in the pool area - bummed my girls. This has been and will continue to be our "go to hotel" for activities at World Class Gym. Read moreGenuine Hotels.com guest review
"Had better country inn stays"
No whirlpool , breakfast mediocre, decent but no where near as good as our recent stay at same hotel in Schaumburg. Girl working breakfast was great and tried to accommodate the 60 soccer & baseball players and parentsGenuine Hotels.com guest review
Our experience was comfortable no complaints, clean, quiet, close to restaurants and shopping, and easy access to hwy for a drive to St. Louis and East St. Louis.Genuine Expedia guest review
"VERY COMFORTABLE -- VERY ACCOMMODATING STAFF"
WAS IN BELLEVILLE ON A WORKING TRIP -- REALLY NEEDED THE HOTEL TO HONOR OUR REQUESTS FOR SPECIAL ATTENTION SINCE WE HAD TO WORK LONG HOURS -- THEY DID !Genuine Expedia guest review
We were very pleased to finally stay at a nice hotel during a long family vacation road trip. Very clean, really friendly staff,no complaints whatsoever.Genuine Expedia guest review
"The employees steal"
I do not want to talk about anything else but how these employees steal. I do not know if it was the room cleaners or the manger, Kirk or Curt. I have tried obtaining what they took from me and they have not returned my calls once they said they would. I recommend no one stay at this hotel. I am very disappointed in this hotel and want as many people […] to see this as possible Read moreGenuine Hotels.com guest review
"Nice room, weak breakfast."
Room was fine, quiet, and clean. Breakfast was weak. Everyday the staff had removed many of the breakfast items before the official end of breakfast hours.Genuine Expedia guest review
"Just down road from meeting, price better"
Staff pleasant and helpful. Rooms small but adequet for our needs. Price was better than where our meeting was held and close to St. Claire Square mall and other sites.Genuine Hotels.com guest review
"Nice hotel...convenient, friendly staff, and clean"
Will return if in the area.Genuine Hotels.com guest review
"Worst hotel stay in years"
Never has our family been so disappointed in a stay. We arrived to Country Inn and Suites to have no internet available...which they were working on. After checking in to pretty average rooms, our family of 7 changed into swim suits and headed to the pool---to be intercepted by the manager that checked us in and to be told that their pool had been shut […] down for weeks for "health issues." This was never told to us at the time of reservation nor at check in. We were told that we could use the pool if we just drove a couple miles down the road to another hotel with a tiny little pool. Oh--it was 30 degrees outside. After staying the night, we went down for breakfast at about 8:45 AM where the lines were insane, and there was no OJ, plates, silverware, sausage, or fruit. After attempting to eat for 40 minutes we left and ended up having to buy breakfast at an IHOP. While I would return to other locations, we would never return here and feel that what was provided was not what was advertised or paid for. Read moreGenuine Expedia guest review
"maintenance on pool but was not surprise"
great serviceGenuine Hotels.com guest review
I had a very nice n comfortable stay n look forward to staying again.Genuine Hotels.com guest review
Everything was good except when we were therepool was being repairedGenuine Hotels.com guest review
"Good room at good price"
Room was nice and hotel staff good. Pull out couch sofa was not too comfortable, but was only there one night so it was o.k.Genuine Hotels.com guest review
"need of maintenance"
Pool was out of order; elevator was out of order; breakfast had chicken patty instead of usual breakfast meat; would not stay here again.Genuine Hotels.com guest review
"A good place to stay for the money"
The hotel is always good to stay at. The heat-furnace was stuck on Hi and made the room extremely hot. As the thermostat was broke, we shut it off.Genuine Hotels.com guest review
"Great staff, very good location, wifi did not work"
Everything was great except they could not get the wireless wifi to work. The staff was especially helpful and friendly. In particular Sharon did an outstanding job with the breakfast.Genuine Hotels.com guest review
Very friendly staff. However, the bed was very hard and uncomfortable ad worse there was no hot water. Will not stay here again.Genuine Hotels.com guest review
"Great location for work"
I enjoy staying here when I work in O'Fallon. The staff is friendly, room clean and spacious, and the hotel is quiet.Genuine Expedia guest review
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