Freindly helpful staff. They gave us an upgrade to a jacazzi room but it had a slightly musty smell, like the carpet had gotten wet. It was a big comfortable room but the tv service kept kicking in and out.Genuine Hotels.com guest review
"Two day local business conference"
Are check in went smoothly. Minor complaints would be our fitted bedsheet was put on sideways. Can housekeeping not see where the corners are on them? So the sheet would not stay on the bed. Also the breakfast bar was just ok. Nothing bad, but nothing to write home about. If you are going to put out fresh fruit it needs to be more than one apple! Otherwise […] eliminate it altogether. Read moreGenuine Hotels.com guest review
We enjoyed our stay.Genuine Hotels.com guest review
"Great Value in O'Fallon"
Great hotel. Friendly staff. Only problem was a noisy heater - but I was too tired to complain about it!Genuine Hotels.com guest review
"OK place to stay."
Comfortable and convenient. Room was not cleaned one day during our visit. Clean towels were left, coffee pot not rinsed...bed not made.Genuine Hotels.com guest review
"Nice and cozy.."
Rooms were clean,and staff was friendlyGenuine Hotels.com guest review
I would recommend the hotel to anyone. Staff and facility were very assistive.Genuine Expedia guest review
"Everything we needed close to local shopping."
Came to shop and relax. I slept wonderfully. The bed was so comfortable! I especially enjoyed the over sized bath tub. The shower was the perfect height for my tall husband. The complimentary fresh baked cookies were a nice touch.Genuine Expedia guest review
"Nice hotel close to the interstate."
We were just there as an overnight stop on a long trip. Everything was as expected and the price was right.Genuine Expedia guest review
"Great employees, rooms are on the small size."
We would definitely stay here again, but not for an extended stay due to the size of the rooms.Genuine Expedia guest review
I love this hotel always feel welcomed.The staff make u feel like u at home.Pleasant people. Will recommend and will always stay there.Genuine Hotels.com guest review
"A Very Pleasant Experience"
Check in was very efficient. Room was very comfortable. Wi Fi was good. Breakfast was very good. Check out was very efficient.Genuine Expedia guest review
The breakfast room was dirty. The little food that was out was cold. No clean dishes. The dirty ones were piled everywhere. No forks. Had to eat eggs and biscuit with a spoon on a paper plate. Ran out of juice and coffee.tables werent kept clean.Genuine Hotels.com guest review
Almost perfect stay but hotel seemed a little under staffed but they were all very nice to us. No problems. Very clean.Genuine Expedia guest review
"room was just ok."
Hotel was ok. Staff was very nice. The room itself was only ok. The carpet was very worn and the room had a musty smell. It otherwise seemed ok.Genuine Hotels.com guest review
Rooms were nice and clean, beds were comfortable, and staff was friendly.Genuine Hotels.com guest review
"Good room, breakfast needs work"
Room was clean and quiet. Breakfast was lacking. Limited choices and dried out breakfast burritos.Genuine Hotels.com guest review
I thought it was great. Coming from a women who didn't grow up with much. My son loved the pool. It was what I expected and I suppose other people are more nit picky but then again they were probably spoiled :)Genuine Hotels.com guest review
"Good place to stay, but needs to improve a bit."
This hotel seems to be aging. A musty smell in lower floors (upper floors OK), juice dispenser broke at breakfast, breakfast not as top notch as it use to be.Genuine Hotels.com guest review
This hotel left much to desire. Rooms are small, sink not in bathroom, it's located in the main room. Their breakfast was terrible, cold, watered down. Juice machine broken so unless you wanted to drink coffee you were out of luck. The milk for the cereal was watered down and the silverware was not as clean as it should have been.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL We apologize for the inconveniences experienced during your stay. We are working with all staff members to resolve these issues. We appreciate your feedback, and we will use it for the enhancement of the quality of the property.
The bathroom was dirty; the tub so bad we didn't feel comfortable taking a bath. I was especially disappointed in the free breakfast. The juice machine was broken which was fine; however they offered no alternative (i.e. juice from a pitcher). This left coffee and hot water as the only drink provide. Also, the fruit looked delicious until you took a […] bite; it was frozen!! Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL We apologize that your experience was anything less than satisfying. We are currently taking the proper measures in order to ensure the quality of our breakfast is maintained at an exceptional level. Furthermore, we have noted your complaints regarding the condition of our hotel, and we are making the changes necessary to ensure that the quality of our facility is kept up to the highest standard. We hope you get the chance to stay with us in the near future so we have the opportunity to exceed your expectations.
"Would not recommend"
This hotel had more wrong than right. Elevator was broken for multiple days. Fridge in the rooms didn't work. Seems like this location will go under very soon if they don't get it together.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Dear Mike, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Our elevator has now been repaired, and we are working with our Maintenance Technician to resolve the fridge temperature. We hope for another opportunity to exceed your expectations. Sincerely, Kirk Dulin General Manager
"Awesome caring place to stay in need."
My family was in town for a funeral and once the hotel staff was told why we were there they accommodated us by putting all of us on the same floor and let us use the meeting room for meet and greet no charge. They were so kind and helpful my family was so grateful for their hospitality in our time of grief. Thanks again Heather and staff!!Genuine Expedia guest review
"A terrible night's sleep"
The a/c in our room overheated at bedtime. It caused the smoke alarm to go off. It took well over an hour for the kind but busy front desk person to check out the problem. The hotel was full so there were no open rooms. Then, there was a drip from somewhere in the ceiling about every minute. At breakfast, the food was cold and scarce. The breakfast […] room was overheated and crowded. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards.
"Very poor way to run a business"
It was 12:10 pm when we arrived at the hotel. Although I knew it was too early to check in I wanted to ask the reception clerk a question but no one was there. I rang the bell provided at the desk and waited...still no one. After ringing three times over a five minute period finally somone appeared....very unacceptable. Later when we got to our room, […] the bathroom sink fixture had splattered soap residue on it(I wiped it off). When adjusting the air conditioner before bed I found a nasty mess of dirt and dead bugs in the grate...GROSS! The next day I found two huge cobwebs hanging from the ceiling as well as a live bug in the bathroom. While eating breakfast in the breakfast area the next morning, once again I observed people ringing the bell at the front desk and waiting unsuccessfully for an attendant. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We apologize for the state of the room along with the breakfast. We hope for another opportunity to exceed your expectations.
"Good for a night stay"
This hotel is good for a night stay. The room looks old and it has a small bathroom. Breakfast was OK.Genuine Expedia guest review
Very satisfiedGenuine Hotels.com guest review
The beds and pillows were fantastic. I asked for a copy of my receipt and was told that since I booked with on online company that it was not available since they did not know what my price was?? Seemed a bit odd. Breakfast did not have many pleasing items.Genuine Expedia guest review
"Nice place....Very close to St. Louis!"
The staff was very friendly & helped us with anything we needed. We came in after traveling 12 hours from FL, & we very pleased with everything at this hotel. I enjoyed my stay here, & will stay here again in the future.Genuine Expedia guest review
"Worked great for us"
Everything was great, except the hot tub that had been there on our last stay 4 years ago was no longer there.Genuine Hotels.com guest review
"Nice Room, Too Expensive!"
I booked this room assuming we were getting a suite considering how much we paid for the room. We got there & got our room. Headed to the room & the door was open when we arrived at the room. We went in & realized it wasn't a Suite. Called the Front Desk & told them of the door & Suite mixup. It turns out not every room is a Suite. So, the fault was […] mine in not checking. They also put us up in another room because of the open door of the previous room. The room was okay, but not worth the money we spent on it. The staff was nice. The breakfast was okay but they ran out of Waffle Batter the second morning. :( The stay was okay, that's about it. Read moreGenuine Hotels.com guest review
This hotel was great, We originally booked a hotel near St. Louis (note: Casino Qu**n is not in St. Louis MO, but East St. Louis IL - surrounded by Ghetto - website was notified that the listing is misleading for a search of St. Louis MO.) Anyhow, we didn't stay there but traveled a bit eastward to O'Fallon and found the Country Inn & Suites. Very comfortable […] & quiet with a very curtious staff. Breakfast was better than average which was a nice treat. Read moreGenuine Hotels.com guest review
Nice room, staff was very friendly, near lots of shopping and not far from downtown st Louis. Pool was a little small so our teenagers did get much use out of it, but that is the only thing we found we didn't like.Genuine Expedia guest review
"St Louis trip"
close to everything needed. Clean property all aroundGenuine Expedia guest review
"Very nice hotel"
They r doing some remodeling, the downstairs ice machine was broken which was slightly inconvenient , lovely room, great beds, good breakfast, & free cookies which my kids loved!Genuine Hotels.com guest review
"Good hotel... Fair price."
This hotel is great for anyone who needs easy back and forth access to St. Louis. Price is not bad, several restaurants close by and it's clean. Only disappointing thing was the beds ... Very firm and hard to sleep on. So considering that you really only sleep at a hotel, it was kind of a big deal... but I guess is all about personal preference. Others […] my love a hard bed. Overall... Not bad. Read moreGenuine Expedia guest review
"Nice safe hotel outside of St. Louis."
Friendly helpful staff with view of parking lot. Everything met or exceeded expectations.Genuine Expedia guest review
"Not a hotel for large groups"
Our baseball team stayed there for a tournament and the hotel closed the pool for the whole weekend saying our group was too loud and could not use the pool. Breakfast and room was decent but I would not book a group there.Genuine Hotels.com guest review
Nice stay and location.Genuine Hotels.com guest review
"A+++ Lovely Stay"
Upon checking in you will be greeted with a smiling face and an assortment of fresh made cookies. The staff was chipper and helped me find a taxi and let me use their hole punch- smiled the whole time. I had some ppwk that needed to be printed- no fear- there is a printer in the lobby. I didn't use the indoor pool but it looked nice and quiet. Their […] rate was much better than the hotel down the street- and there were sliced peaches at breakfast. SCORE! Read moreGenuine Expedia guest review
"Ok hotel for families or traveling alone"
Visiting for a friends birthday weekend. Went with this hotel because it had "fitness center" and breakfast included and was a good price. Room was okay but never felt completely clean. Maybe I couldn't get over the stains in the chair or the scratchy sheets. I overheard the hotel staff discussing an upcoming remodel in the hallway as room was not very […] quiet. Fitness center was 4 cardio machines but in good condition. Breakfast was different hot choices everyday plus waffle maker. Read moreGenuine Expedia guest review
Great hotel, staff and location. Very satisfied.Genuine Hotels.com guest review
Nice hotel but over priced for what you get.Genuine Hotels.com guest review
"Very nice hotel. Friendly staff!! Clean room."
Went to visit family for a weekend. Enjoyed the stay. The pregnant girl who greeted us was extremely pleasant and friendly.Genuine Expedia guest review
"Close to athletic event"
The manager was working the desk when we checked in. Very nice, helpful and welcoming - as was the woman working the complimentary breakfast area. Since last year the surrounding area seems to have become a bit ran down. However, the hotel itself is as expected from Country Inn and Suites. Our room was comfortable and clean. Only complaint they no longer […] have a hot tub in the pool area - bummed my girls. This has been and will continue to be our "go to hotel" for activities at World Class Gym. Read moreGenuine Hotels.com guest review
"Had better country inn stays"
No whirlpool , breakfast mediocre, decent but no where near as good as our recent stay at same hotel in Schaumburg. Girl working breakfast was great and tried to accommodate the 60 soccer & baseball players and parentsGenuine Hotels.com guest review
Our experience was comfortable no complaints, clean, quiet, close to restaurants and shopping, and easy access to hwy for a drive to St. Louis and East St. Louis.Genuine Expedia guest review
"VERY COMFORTABLE -- VERY ACCOMMODATING STAFF"
WAS IN BELLEVILLE ON A WORKING TRIP -- REALLY NEEDED THE HOTEL TO HONOR OUR REQUESTS FOR SPECIAL ATTENTION SINCE WE HAD TO WORK LONG HOURS -- THEY DID !Genuine Expedia guest review
We were very pleased to finally stay at a nice hotel during a long family vacation road trip. Very clean, really friendly staff,no complaints whatsoever.Genuine Expedia guest review
"The employees steal"
I do not want to talk about anything else but how these employees steal. I do not know if it was the room cleaners or the manger, Kirk or Curt. I have tried obtaining what they took from me and they have not returned my calls once they said they would. I recommend no one stay at this hotel. I am very disappointed in this hotel and want as many people […] to see this as possible Read moreGenuine Hotels.com guest review
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