Very satisfiedGenuine Hotels.com guest review
"Worked great for us"
Everything was great, except the hot tub that had been there on our last stay 4 years ago was no longer there.Genuine Hotels.com guest review
"Nice Room, Too Expensive!"
I booked this room assuming we were getting a suite considering how much we paid for the room. We got there & got our room. Headed to the room & the door was open when we arrived at the room. We went in & realized it wasn't a Suite. Called the Front Desk & told them of the door & Suite mixup. It turns out not every room is a Suite. So, the fault was […] mine in not checking. They also put us up in another room because of the open door of the previous room. The room was okay, but not worth the money we spent on it. The staff was nice. The breakfast was okay but they ran out of Waffle Batter the second morning. :( The stay was okay, that's about it. Read moreGenuine Hotels.com guest review
This hotel was great, We originally booked a hotel near St. Louis (note: Casino Qu**n is not in St. Louis MO, but East St. Louis IL - surrounded by Ghetto - website was notified that the listing is misleading for a search of St. Louis MO.) Anyhow, we didn't stay there but traveled a bit eastward to O'Fallon and found the Country Inn & Suites. Very comfortable […] & quiet with a very curtious staff. Breakfast was better than average which was a nice treat. Read moreGenuine Hotels.com guest review
"Very nice hotel"
They r doing some remodeling, the downstairs ice machine was broken which was slightly inconvenient , lovely room, great beds, good breakfast, & free cookies which my kids loved!Genuine Hotels.com guest review
"Not a hotel for large groups"
Our baseball team stayed there for a tournament and the hotel closed the pool for the whole weekend saying our group was too loud and could not use the pool. Breakfast and room was decent but I would not book a group there.Genuine Hotels.com guest review
Nice stay and location.Genuine Hotels.com guest review
Great hotel, staff and location. Very satisfied.Genuine Hotels.com guest review
Nice hotel but over priced for what you get.Genuine Hotels.com guest review
"Very nice hotel. Friendly staff!! Clean room."
Went to visit family for a weekend. Enjoyed the stay. The pregnant girl who greeted us was extremely pleasant and friendly.Genuine Expedia guest review
"Close to athletic event"
The manager was working the desk when we checked in. Very nice, helpful and welcoming - as was the woman working the complimentary breakfast area. Since last year the surrounding area seems to have become a bit ran down. However, the hotel itself is as expected from Country Inn and Suites. Our room was comfortable and clean. Only complaint they no longer […] have a hot tub in the pool area - bummed my girls. This has been and will continue to be our "go to hotel" for activities at World Class Gym. Read moreGenuine Hotels.com guest review
"Had better country inn stays"
No whirlpool , breakfast mediocre, decent but no where near as good as our recent stay at same hotel in Schaumburg. Girl working breakfast was great and tried to accommodate the 60 soccer & baseball players and parentsGenuine Hotels.com guest review
Our experience was comfortable no complaints, clean, quiet, close to restaurants and shopping, and easy access to hwy for a drive to St. Louis and East St. Louis.Genuine Expedia guest review
"VERY COMFORTABLE -- VERY ACCOMMODATING STAFF"
WAS IN BELLEVILLE ON A WORKING TRIP -- REALLY NEEDED THE HOTEL TO HONOR OUR REQUESTS FOR SPECIAL ATTENTION SINCE WE HAD TO WORK LONG HOURS -- THEY DID !Genuine Expedia guest review
We were very pleased to finally stay at a nice hotel during a long family vacation road trip. Very clean, really friendly staff,no complaints whatsoever.Genuine Expedia guest review
"The employees steal"
I do not want to talk about anything else but how these employees steal. I do not know if it was the room cleaners or the manger, Kirk or Curt. I have tried obtaining what they took from me and they have not returned my calls once they said they would. I recommend no one stay at this hotel. I am very disappointed in this hotel and want as many people […] to see this as possible Read moreGenuine Hotels.com guest review
"Nice room, weak breakfast."
Room was fine, quiet, and clean. Breakfast was weak. Everyday the staff had removed many of the breakfast items before the official end of breakfast hours.Genuine Expedia guest review
"Just down road from meeting, price better"
Staff pleasant and helpful. Rooms small but adequet for our needs. Price was better than where our meeting was held and close to St. Claire Square mall and other sites.Genuine Hotels.com guest review
"Nice hotel...convenient, friendly staff, and clean"
Will return if in the area.Genuine Hotels.com guest review
"Worst hotel stay in years"
Never has our family been so disappointed in a stay. We arrived to Country Inn and Suites to have no internet available...which they were working on. After checking in to pretty average rooms, our family of 7 changed into swim suits and headed to the pool---to be intercepted by the manager that checked us in and to be told that their pool had been shut […] down for weeks for "health issues." This was never told to us at the time of reservation nor at check in. We were told that we could use the pool if we just drove a couple miles down the road to another hotel with a tiny little pool. Oh--it was 30 degrees outside. After staying the night, we went down for breakfast at about 8:45 AM where the lines were insane, and there was no OJ, plates, silverware, sausage, or fruit. After attempting to eat for 40 minutes we left and ended up having to buy breakfast at an IHOP. While I would return to other locations, we would never return here and feel that what was provided was not what was advertised or paid for. Read moreGenuine Expedia guest review
"maintenance on pool but was not surprise"
great serviceGenuine Hotels.com guest review
I had a very nice n comfortable stay n look forward to staying again.Genuine Hotels.com guest review
Everything was good except when we were therepool was being repairedGenuine Hotels.com guest review
"Good room at good price"
Room was nice and hotel staff good. Pull out couch sofa was not too comfortable, but was only there one night so it was o.k.Genuine Hotels.com guest review
"need of maintenance"
Pool was out of order; elevator was out of order; breakfast had chicken patty instead of usual breakfast meat; would not stay here again.Genuine Hotels.com guest review
"A good place to stay for the money"
The hotel is always good to stay at. The heat-furnace was stuck on Hi and made the room extremely hot. As the thermostat was broke, we shut it off.Genuine Hotels.com guest review
"Great staff, very good location, wifi did not work"
Everything was great except they could not get the wireless wifi to work. The staff was especially helpful and friendly. In particular Sharon did an outstanding job with the breakfast.Genuine Hotels.com guest review
Very friendly staff. However, the bed was very hard and uncomfortable ad worse there was no hot water. Will not stay here again.Genuine Hotels.com guest review
"Great location for work"
I enjoy staying here when I work in O'Fallon. The staff is friendly, room clean and spacious, and the hotel is quiet.Genuine Expedia guest review
We had a great time in OFallon, Hotel staff was very friendly, room ,pool,common areas where very clean ,they changed up breakfast each morning. Great stay.Genuine Expedia guest review
"Clean and neat ."
Great room for the price. Good breakfast choices and warm cookies too. Staff was friendly and helpful as well.Genuine Expedia guest review
It was okay, but not exactly what we were expecting.Genuine Hotels.com guest review
The lobby area and pool are very nice. The staff is friendly and helpful. Our room was another story. I was surprised to see they still offer smoking rooms, and why would they put a family in one of them is beyond me. The room smelled. I noticed that the floor was mixed with smoking and nonsmoking right next to each other, doesn't seem to make sense. […] I should of requested another room, but we were tired, and just wanted to relax. They offer a breakfast which had a nice selection. On our last morning, I thought it was interesting the lady who was running the breakfast asked my husband for a tip and said no one had left her one all morning. I couldn't believe she asked. I felt bad we didn't leave one the previous day but then she didn't wait on us. We got everything ourselves, and cleaned up our table. Everyone did. So she wanted a tip for making breakfast that she was paid to do?? Of course my husband gave her one, but we have very mixed feelings. The area offers so many hotels, we don't be going back to this one. It's to outdated for the prices they charge. Read moreGenuine Hotels.com guest review
Very comfy and convenient for a girls weekend of shopping. A special 10 to Sharon who made our day begin with a smile @ breakfast. What a delight!Genuine Hotels.com guest review
"close to interstate and close to family who live i"
Ideal location for our trip to Branson. Would recommend this hotel to family and friends.Genuine Hotels.com guest review
"What is a "suite" exactly?"
I booked a "suite" only to find that it was a regular room. They rent larger rooms that are actually divided like a typical suite but those cost $20 more. I didn't particularly care about it, but I did feel like it was false advertising that the "suite" that I booked was just a regular room with a microwave and mini-fridge. The air conditioner/ heater […] was broken too, with some directions scratched into the frame not to turn it up too high. My son did that and soon there was a burning smell. I didn't blame him though, because the scratched-on direction was easy to miss. A person could never have seen it at night either. Other than that the hotel was fine. Read moreGenuine Hotels.com guest review
"UPCI General Conference 2013"
Very Nice, I would definitely come backGenuine Hotels.com guest review
"medium rating- if all else booked up-will do in a"
shower warm water took 3-5 minutes to get hot and the shower/tub stall smelled mustyGenuine Expedia guest review
"bad shower pressure"
The smoke alarm started chirping in the middle of the night. When I went to call the front desk about it, the phone didn't work! Shower pressure was terrible. Bed was comfy and the hotel was otherwise very clean and pleasant.Genuine Hotels.com guest review
"Comfortable hotel close to race track."
Very much liked the coffee and cookies as a snack. Continental breakfast was great!Genuine Expedia guest review
"Clean and very helpful!"
We enjoyed our stay and found the hotel clean and the staff extremely helpful and kind. We will definitely return should we go back to the area.Genuine Hotels.com guest review
Will stay here again when passing throughGenuine Hotels.com guest review
"located just right for all destinations"
I was very impressed with the staff and the service. breakfast was wonderful. if in the o'fallon, illinois are please stay here!!!!!!!!! you won't regret it.Genuine Hotels.com guest review
"Good Place to Stau"
Staff was great, buffet breakfast was OK for the money, the beds were lumpy and need updating, the pool was cold, but overall Country Inn was a solid place stay.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
"Not a bad place to stay"
Overall an adequate facility. Two major pluses: very friendly and helpful staff and sufficient electrical outlets for a computer, phone and ebook chargers, etc. Our room was large though the layout was a bit quirky with a small and rather useless alcove. Bathroom light was dim and there were a few small items that needed attention, but for the price, […] I would stay there again. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us . We look forward to your next stay with us . Please friend us on Facebook to stay informed of our upcoming specials!
"Motel was nice and near things."
The staff was great, helpful and had personalities.Genuine Expedia guest review
"Please Fix the WiFi!"
Last summer, the wifi was marginal, but I called and was assured it was working before I booked. The in the air WiFi did not work. I brought an Ethernet cord with me, and when I plugged my PC in the wifi worked, the wired WiFi. Next item, cleanliness. It was clean when I moved in, however, the maid made the bed and brought new towels. I was out in wet […] cut grass and there was some on the bathroom floor from where I took my shoes off. It stayed on the bathroom floor until my departure. Use of a mop to clean up the bathroom floor is pretty elementary, one would think. Breakfast was good, though seeing people come into barefoot was fairly disgusting, of course, the Hotel cannot do anything about such people. Cookies were a nice touch. I do not understand how the WiFi can be such a difficult thing to fix, call the "Geek Squad." My sister's room had a telephone that did not work, and the substitute that was installed did not work. When one complains, problems in the place seem to be the fault of a Tornado in St. Louis (a few years ago) and lightning strikes. Fixing the problems caused by weather goes a long way to attract people to the Hotel or to retain those who stay there more than once. Wake up, fix it, get more guests. Thank you. Read moreGenuine Hotels.com guest review
"A little disappointing for a County Inn and Suites"
My family booked this hotel when we were visiting St. Louis hoping to save a little money staying a few miles out of town. While we typically love the Country Inn and Suites, this one had some disappointments. The room was a great size and clean which is certainly a positive, however the pool was very small (smaller than the one in our backyard). The […] kids didn't mind the size of the pool, but it was the water that was the biggest concern. The water was so foggy the kids couldn't see their toys on the bottom of the pool. We arrived on a Sunday and by Tuesday I mentioned something to the staff since the water hadn't cleared up. When we left on Thursday nothing had been done to correct this problem. Other issues we faced were a crabby staff member who wasn't too happy that our son wanted a waffle at 9:28 when breakfast was almost over, a room that wouldn't be cleaned because we hadn't left early enough (we went out at 10:45 that day so she left a note saying we had to get linens from the desk), and king size sheets on our queen sized bed. Read moreGenuine Expedia guest review
"Disappointing. Did not feel at home."
It was approx. 99 plus degrees in O'Fallon, Il. in mid-July. We were assigned a smoking room with no working air conditioner. Our reservation request was for non-smoking. The front desk attendant moved us to another room with air. Unfortunately there were no non-smoking rooms available. Upon returning home we had to wash all of our cloths...even the […] pieces we did not wear. We even had to air out our luggage to get rid of the horrible stale cigarette smoke. While I understand this is not a 4 star facility....there are some much needed improvements begging to be addressed. After a long 14 hour drive and much anticipated rest we were veey dissaapointed that the bed was not at all inviting. We did not feel comfortable and at home. Read moreGenuine Expedia guest review
Liked it all. Nice to have Frig / Microwave in room. We liked the setup of sink outside bath area. Hotel is Up to Date. Cookies / Coffee in front lobby - very nice. Had a nice stay. Thanks.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed . your stay with us we look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )