"maintenance on pool but was not surprise"
great serviceGenuine Hotels.com guest review
I had a very nice n comfortable stay n look forward to staying again.Genuine Hotels.com guest review
Everything was good except when we were therepool was being repairedGenuine Hotels.com guest review
"Good room at good price"
Room was nice and hotel staff good. Pull out couch sofa was not too comfortable, but was only there one night so it was o.k.Genuine Hotels.com guest review
"need of maintenance"
Pool was out of order; elevator was out of order; breakfast had chicken patty instead of usual breakfast meat; would not stay here again.Genuine Hotels.com guest review
"A good place to stay for the money"
The hotel is always good to stay at. The heat-furnace was stuck on Hi and made the room extremely hot. As the thermostat was broke, we shut it off.Genuine Hotels.com guest review
"Great staff, very good location, wifi did not work"
Everything was great except they could not get the wireless wifi to work. The staff was especially helpful and friendly. In particular Sharon did an outstanding job with the breakfast.Genuine Hotels.com guest review
Very friendly staff. However, the bed was very hard and uncomfortable ad worse there was no hot water. Will not stay here again.Genuine Hotels.com guest review
We had a great time in OFallon, Hotel staff was very friendly, room ,pool,common areas where very clean ,they changed up breakfast each morning. Great stay.Genuine Expedia guest review
"Clean and neat ."
Great room for the price. Good breakfast choices and warm cookies too. Staff was friendly and helpful as well.Genuine Expedia guest review
It was okay, but not exactly what we were expecting.Genuine Hotels.com guest review
The lobby area and pool are very nice. The staff is friendly and helpful. Our room was another story. I was surprised to see they still offer smoking rooms, and why would they put a family in one of them is beyond me. The room smelled. I noticed that the floor was mixed with smoking and nonsmoking right next to each other, doesn't seem to make sense. […] I should of requested another room, but we were tired, and just wanted to relax. They offer a breakfast which had a nice selection. On our last morning, I thought it was interesting the lady who was running the breakfast asked my husband for a tip and said no one had left her one all morning. I couldn't believe she asked. I felt bad we didn't leave one the previous day but then she didn't wait on us. We got everything ourselves, and cleaned up our table. Everyone did. So she wanted a tip for making breakfast that she was paid to do?? Of course my husband gave her one, but we have very mixed feelings. The area offers so many hotels, we don't be going back to this one. It's to outdated for the prices they charge. Read moreGenuine Hotels.com guest review
Very comfy and convenient for a girls weekend of shopping. A special 10 to Sharon who made our day begin with a smile @ breakfast. What a delight!Genuine Hotels.com guest review
"close to interstate and close to family who live i"
Ideal location for our trip to Branson. Would recommend this hotel to family and friends.Genuine Hotels.com guest review
"What is a "suite" exactly?"
I booked a "suite" only to find that it was a regular room. They rent larger rooms that are actually divided like a typical suite but those cost $20 more. I didn't particularly care about it, but I did feel like it was false advertising that the "suite" that I booked was just a regular room with a microwave and mini-fridge. The air conditioner/ heater […] was broken too, with some directions scratched into the frame not to turn it up too high. My son did that and soon there was a burning smell. I didn't blame him though, because the scratched-on direction was easy to miss. A person could never have seen it at night either. Other than that the hotel was fine. Read moreGenuine Hotels.com guest review
"UPCI General Conference 2013"
Very Nice, I would definitely come backGenuine Hotels.com guest review
"medium rating- if all else booked up-will do in a"
shower warm water took 3-5 minutes to get hot and the shower/tub stall smelled mustyGenuine Expedia guest review
"bad shower pressure"
The smoke alarm started chirping in the middle of the night. When I went to call the front desk about it, the phone didn't work! Shower pressure was terrible. Bed was comfy and the hotel was otherwise very clean and pleasant.Genuine Hotels.com guest review
"Comfortable hotel close to race track."
Very much liked the coffee and cookies as a snack. Continental breakfast was great!Genuine Expedia guest review
"Clean and very helpful!"
We enjoyed our stay and found the hotel clean and the staff extremely helpful and kind. We will definitely return should we go back to the area.Genuine Hotels.com guest review
Will stay here again when passing throughGenuine Hotels.com guest review
"located just right for all destinations"
I was very impressed with the staff and the service. breakfast was wonderful. if in the o'fallon, illinois are please stay here!!!!!!!!! you won't regret it.Genuine Hotels.com guest review
"Good Place to Stau"
Staff was great, buffet breakfast was OK for the money, the beds were lumpy and need updating, the pool was cold, but overall Country Inn was a solid place stay.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
"Not a bad place to stay"
Overall an adequate facility. Two major pluses: very friendly and helpful staff and sufficient electrical outlets for a computer, phone and ebook chargers, etc. Our room was large though the layout was a bit quirky with a small and rather useless alcove. Bathroom light was dim and there were a few small items that needed attention, but for the price, […] I would stay there again. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us . We look forward to your next stay with us . Please friend us on Facebook to stay informed of our upcoming specials!
"Motel was nice and near things."
The staff was great, helpful and had personalities.Genuine Expedia guest review
"Please Fix the WiFi!"
Last summer, the wifi was marginal, but I called and was assured it was working before I booked. The in the air WiFi did not work. I brought an Ethernet cord with me, and when I plugged my PC in the wifi worked, the wired WiFi. Next item, cleanliness. It was clean when I moved in, however, the maid made the bed and brought new towels. I was out in wet […] cut grass and there was some on the bathroom floor from where I took my shoes off. It stayed on the bathroom floor until my departure. Use of a mop to clean up the bathroom floor is pretty elementary, one would think. Breakfast was good, though seeing people come into barefoot was fairly disgusting, of course, the Hotel cannot do anything about such people. Cookies were a nice touch. I do not understand how the WiFi can be such a difficult thing to fix, call the "Geek Squad." My sister's room had a telephone that did not work, and the substitute that was installed did not work. When one complains, problems in the place seem to be the fault of a Tornado in St. Louis (a few years ago) and lightning strikes. Fixing the problems caused by weather goes a long way to attract people to the Hotel or to retain those who stay there more than once. Wake up, fix it, get more guests. Thank you. Read moreGenuine Hotels.com guest review
"A little disappointing for a County Inn and Suites"
My family booked this hotel when we were visiting St. Louis hoping to save a little money staying a few miles out of town. While we typically love the Country Inn and Suites, this one had some disappointments. The room was a great size and clean which is certainly a positive, however the pool was very small (smaller than the one in our backyard). The […] kids didn't mind the size of the pool, but it was the water that was the biggest concern. The water was so foggy the kids couldn't see their toys on the bottom of the pool. We arrived on a Sunday and by Tuesday I mentioned something to the staff since the water hadn't cleared up. When we left on Thursday nothing had been done to correct this problem. Other issues we faced were a crabby staff member who wasn't too happy that our son wanted a waffle at 9:28 when breakfast was almost over, a room that wouldn't be cleaned because we hadn't left early enough (we went out at 10:45 that day so she left a note saying we had to get linens from the desk), and king size sheets on our queen sized bed. Read moreGenuine Expedia guest review
"Disappointing. Did not feel at home."
It was approx. 99 plus degrees in O'Fallon, Il. in mid-July. We were assigned a smoking room with no working air conditioner. Our reservation request was for non-smoking. The front desk attendant moved us to another room with air. Unfortunately there were no non-smoking rooms available. Upon returning home we had to wash all of our cloths...even the […] pieces we did not wear. We even had to air out our luggage to get rid of the horrible stale cigarette smoke. While I understand this is not a 4 star facility....there are some much needed improvements begging to be addressed. After a long 14 hour drive and much anticipated rest we were veey dissaapointed that the bed was not at all inviting. We did not feel comfortable and at home. Read moreGenuine Expedia guest review
Liked it all. Nice to have Frig / Microwave in room. We liked the setup of sink outside bath area. Hotel is Up to Date. Cookies / Coffee in front lobby - very nice. Had a nice stay. Thanks.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed . your stay with us we look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials!
"How to chase away customers!"
What's going on? The third floor elevator button was stuck on "on." The shower stem was stuck in the on position. The water flow was a trifle more that a sink flow. The refrigerator didn't cool. Though we told the front desk about the clock in the exercise room wasn't functioning, they did not fix it. Finally, the bathroom and shower room lighting were […] both terrible. Top point: the breakfast was good! Read moreGenuine Expedia guest review
Our room had not been cleaned. There were dirty dishes, used bars of soap, and the sheets were stained. When I informed the front desk, they didn't have another room, so they sent someone down to change the sheets. The sheets were inferior quality and didn't fit the mattress properly. The indoor pool was nice, and the breakfast was great. Overall, […] just a disappointing experience. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Amy, I am sorry to hear about your stay. I did address your situation with the housekeeping supervisor and I promise you we are working to make sure a similar situation does not occur. Thank you Jaclyn Gross
"Perfect for what we needed."
The suite room was situated strangely but we were only there for an overnight stay before traveling to a Cards game the following day. The location was perfect for us and the hotel was what was expected.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Mark Thank you for the kind review. Jaclyn Gross General Manager
Very helpful staff!Genuine Hotels.com guest review
Non smoking room had definitely been smoked in. Side entrance door didn't fasten making it a security hazard.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL on behalf of our entire staff at the Country Inn & Suites we apologize for the concerns you shared about your experience at this hotel . I have addressed all of your concerns with our team , and i assure you we are working diligently to ensure a similar situation does not occur again in the future.
Perfect for our tripGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Thank you for the kind review. Jaclyn Gross General Manager
Not very enjoyable. Room AC did not work so had to be moved. Very loud in hallways. Staff was very minimal. Forgot to clean my room one day.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL I am very sorry to hear about your stay. I have talked with my housekeeping manager and are correcting the situation. I do hope if your travels bring you back to the O'Fallon area that you do stay with us again. Jaclyn Gross General Manager
It was great as usual!Genuine Hotels.com guest review
The only issue we had was that the water never hot hot only luke warm. Other than that grest stayGenuine Hotels.com guest review
Our two night stay was fine all the way around with one exception. We notified the front desk first thing in the morning that our TV would not work. They assured us that it would be fixed right away. So, we went on about our day and returned in the evening to find that it still did not work. When reported again they were not concerned at all about it […] not working. The front desk said it would be no problem with her if we wanted to switch rooms - but at this point it was 10 pm and we were leaving first thing in the morning. They were not interested in helping in any other way, nor did they appologize. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Michelle I am sorry for the inconvenience you experienced while staying at the Country Inn and Suites. I had my maintenance person go to the room and look at the TV. He reported to me that it was a wiring problem with the cable itself. We since you left called the local cable company to come out to fix it. Again I am very sorry for the inconvenience this has caused you while staying with us. Jaclyn Gross
As expected from Country Inn and Suites...that's why we always look for them when taking a quick trip or vacation. Friendly staff. Nice comfortable rooms. Pool for the children. Hot and cold breakfast available. Only disappointment...no hot tub.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Gym Mom, Thank you for the kind review.
Staff was very friendly and helpful. Our room was clean and comfortable. The breakfast was very good and was surprised to see more than muffins. We had a very pleasant experience.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Alice, Thank You for the kind review. Jaclyn
Staff was very friendly and helpful. The room was clean. We had close access to the highway. Would definitely stay there again.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL Dear Value Guest Thank you for the kind review. I am glad you enjoyed your stay with us.
"First Time Staying"
My daughter had a competition the next day so we decided to stay. The front desk were great. The room was okay. There was a couple of minor things that need to be fixed. First, the pull-up thing for the shower was stuck. The location of the room was okay. The light from the car dealership shined right into our room. Breakfast was good.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Fallon, IL On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Jaclyn Gross General Manager
The pictures online depicted a jacuzzi. There was not a jacuzzi and they said they have been working on updating picture. They also listed as an amenities which should be removed. The may reason we choice this hotel is because of the jacuzzi and pool. The breakfast was not quality. They had to go to the store to get spoons. Also, the coffee had grounds […] in it. The bed was very high quality. Read moreGenuine Hotels.com guest review
"Very nice stay!"
Comfortable bed. Plenty of room. Good options at breakfast. Loved coffee available in the lobby when I got in after a long day!Genuine Expedia guest review
"BEWARE - it's less than stellar"
We have stayed at many CI&S and are usually pleased. On this occasion we were anything but pleased. We arrived late, but had a reservation, the room was dirty, the stop bolt on the door broken, no pull-out sofa in our suite, just a chair, refrigerator was broken, tub was dirty and shower was a dribble. We won't be staying at this CI&S ever again.Genuine Hotels.com guest review
"Great hotel for family"
The selection at breakfast was very satisfying, the staff was very pleasant, and the rooms were clean and comfortable.Genuine Expedia guest review
Starting with breakfast, it was awesome for a budget hotel! Frittata and sausage and potatoes and tons of other stuff. Staff was super nice! Room was clean and comfortable. Would definitely stay here again!Genuine Expedia guest review
Clean, comfortable and friendly. I would stay there again!Genuine Hotels.com guest review
GREAT NIGHTS STAY!Genuine Hotels.com guest review
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