Nice n cozyGenuine Hotels.com guest review
"Horrible guest service"
I did not stay there guest service horrible horrible would never stay there not customer friendly at allGenuine Hotels.com guest review
I will never be going to this hotel ever again it was very uncomfortable for myself and my family and I would not recommend this hotel to anyone I know the staff there was very rude and the security there was very unprofessional I will be reporting this to the Better Business Bureau I tried calling back to speak to a manager about my stay there and […] the person who first said she was a manager was actually not a manager when I asked to speak to the accounting person named Tim he was also rude on the phone and hung up on me so I will never be returning to your hotel ever again one of my worst experiences ever and I do travel a lot to Southern California the embassyand the Hilton Hotels will be the only hotels I will be staying at what's sad is that a Motel 6 would've been better for me and my family to stay at then to have been staying at your hotel I rate your hotel a -2I don't think this hotel should be in business the way that it runs the place was dirty people were unprofessional and the rooms were not clean Read moreGenuine Hotels.com guest review
Check in is a 3. We got there right at 3 and were told our room wasnt ready and were told to come back in a hour. They promised a room upgrade for the inconvience but didnt give us one when we returned. The Hotel lobby appearance was nice. But Our Bed and Pillows were very uncomfotable.. The Hotel is little run down.... the corners in the bathroom floor […] was very dusty and dirty. The shower curtain had mold stains. We were really looking forward to the Buffet Breakfast but it was HORRIBLE!! The Hotel was run by Asians so they catered to them. The menu consisted of soupy rice (rice swimming in starchy water), boiled eggs, a couple of dishes I didn't recognize, cold hotdogs, deli ham, toast and cereal. Not our ideal breakfast at all. The pool area is nice but the pool water is ice cold. The jacuzzi felt more like your average heated pool and the jets didn't work. I would not stay again. If these things aren't important to you you will be fine. Didn't go to the casino. Read moreGenuine Hotels.com guest review
"Worst Hotel Experience EVER!!!"
This was the worst hotel experience I ever had!!! Not only was the property run down and sub-par, the hotel staff was RUDE and disrespectful.Genuine Hotels.com guest review
all up in thatGenuine Hotels.com guest review
Could be alot better get a shuttle bus from , the train......micro wave, better fridge, clean the window, iron, and ironing board......its really too much to name!!!!!!Genuine Hotels.com guest review
"it was ok."
Me and my sis stayed there. It was one of the cheapest close to LA. Well,you get what you paid for.Genuine Hotels.com guest review
Overall was a good experience. Great price and decent place, clean and comfortable.Genuine Hotels.com guest review
there are very rude disrespectful and I recommend you not to stay hereGenuine Hotels.com guest review
"Not that great."
The bathrooms were dirty my wife and i had to wipe everything down with clorox pads before uisng it, the connectiing door to the other room let the smoke in from the othe rroom so all of our stuff smelled like cigaret smoke. The bath tub was clogged and the lights went out a few time.Genuine Hotels.com guest review
"Family Block Party"
I stayed at this hotel for a total of 5 days on and off, and each time I checked in I was in a different room. They are upgrading the room, and 2 nights I stayed in the old room and the other 3 nights I was in theire upgraded new rooms and it did make a difference. My first two nights in the older room, the mini refrigerator was not cleaned out, prior […] guest left food that was spoil and stinky. The new remodeled room tub had a slow leak, and maid service does not come daily to clean your room. I ran out of toliet paper in the room and had to go to the front desk for bare necessity. The park lot is not very secure, you must remember this casino is a gambling casino and for hotels guest to have to park behind the hotel which is a distance to get to the door, no guards are outside to make guest feel secure when walking late at night back to there room,. They do offer valor parking for $7 but who wants to pay that every night if you can park your car yourself. If ever in the Compton area I would stay again, for a night or two, but ask to go to one of the new rooms. Read moreGenuine Hotels.com guest review
I had a horrible night, could not sleep after been bitten multiple times by please are mosquitoes, I was a un-comfortable. I will never stay here again.Genuine Hotels.com guest review
Room was not ready till 3:20 .. I was very disappointed in there customer service ...Genuine Hotels.com guest review
It's not a big deal, the price is good but the hotel is not clean and there's a lot of mess because at the hotel works a casino and go too many strange people over there. The neighborhood is dangerous, you can't walk outside the hotel at night.Genuine Hotels.com guest review
GrossGenuine Hotels.com guest review
"Price was great"
It was ok. The hotel was clean, but some things did not work in the room, no ice buckets, wall paper coming apart, rooms need a good cleaning.Genuine Hotels.com guest review
"Not The Best or The Worst!"
The fact that the hotel has a casino is cool and all, but why is it a focal point as soon as you walk in? There should be separate parts of the hotel for this. Parking isn't terrible, but why must I walk through 200 ppl playing bingo just to get to my room. You only get two standard pillows... You have to ask for more. Its also rediculous that we have […] to go to the front desk for the ironing board and they expect us to carry it to our room and back. I could understand the iron (not even that honestly) but certainly not the ironing board. The bathrooms tubs and toilets should be changed and cleaned thoroughly. There was urine stains from previous people and soap and scum ressidue in the shower. We bought a showermat because we felt it was unsanitary. I think my bathroom had the ceiling replaced or patched... But was never complete. Plaster all on the ceiling. Im not sure if the security works at the help desk also, they seem to provide a lot of aggressive help. Read moreGenuine Hotels.com guest review
"Value for money"
Stay was comfortable and certainly value for moneyGenuine Hotels.com guest review
I have never had a front desk clerk so rude to me. This person made me feel as if i was bothering them. Not to mention the security guard sotting at a table next to counter looking at me as if he was ready to throw me out the door for asking a question. The experience was so bad i left and went another hotel.Genuine Hotels.com guest review
"Don't do it!"
I thought I would stay here to save a few dollars in spite of all the bad reviews. That was a mistake. The hotel is in a ghetto neighborhood. The hub caps were stolen from my car in the parking lot. Even though there are signs in the parking lot saying that it is monitored by security cameras, management told me they have no cameras. The only security […] was one guy standing by the check in counter that spoke NO english, only chinese. There is no food there, the carpets are visibly dirty, weeds growing in the parking lot. The management is just milking this place for any money they can get while putting the least they can back into it. After I replace my hub caps, I could've stayed at a 3 star hotel. Spend a few extra bucks, you may anyway. Read moreGenuine Hotels.com guest review
"worst service , and room really dusty"
Bad service receptionist don't care about the job really rude , and room look nice bad under the bed is so dirty , u can find baby bottle in there , smells like old people . U get What u pay for ..Genuine Hotels.com guest review
"dirty, no housekeeping, bad location"
The experience was pathetic. No cold water. Two of of the taps were not working. No housekeeping. The bathroom was dirty. Water did not pass through in bathtub. The furtitures are torn and broken. External area and parking not clean and bad looking. Locality does not seem to be safe.Genuine Hotels.com guest review
"Better than expected can gamble if want and nice!"
Was very comfortable . Had nice view and had comforters. .GREATGenuine Hotels.com guest review
"Not too bad for $60+ per Night"
I very much liked the clean room; was very spacious, perfect for 2 - 3 people. The parking was easy to find, but thought was too far from the main desk. Staff was helpful, straight forward, and general okay customer service. Like I said, not too bad for the standard price per night.Genuine Hotels.com guest review
My stay at the Crystal was not anything to write home about. The over all feel of the place was akin to a stay at the Bates Hotel.Genuine Hotels.com guest review
The maid service did not happen, even though it was requested. The bed sheets never replaced in two weeks! Just made the bed. The tub was never cleaned in two weeks. Carpets dirty. Just an old run down place that is on it's last leg! It was just cheap. Sheets and towels were nice. Well, they were new.Genuine Hotels.com guest review
It was ok for cheap hotelGenuine Hotels.com guest review
"Nice room but with flaws"
The room was pretty nice. One problem with the room is the bed. You could just sleep on the floor and if would probably be better. Another problem was the front desk. They were Terible. I was sitting in my room feeding my baby waiting for my husband to come back from the car when two strange men come in. They had a key to the room. They looked just […] as confused as me. The front desk has double book our room I suppose. Read moreGenuine Hotels.com guest review
Can't wait to go backGenuine Hotels.com guest review
"it wasnt too bad, got the job done"
The bathroom could have been cleaner and looked more updated. The tube itself didn't look like it hasn't been used. At my place my bathroom and tube is spotless. And that's my own place. I did have higher exceptions . plus you can tell someone was in the shower before we got there. As for the room part.. There was no note paid and pens to write with, […] along with a lot of foreign channels. What was in English wasn't even good. Read moreGenuine Hotels.com guest review
"stay at hotel"
enjoyed cleanGenuine Hotels.com guest review
"Spend more somewhere else"
The pictures make it look like a nice place... It is a low end casino with most of the people who work there and stay there don't speak English. we were glad we got there late and left earlyGenuine Hotels.com guest review
I didn't expect much after reading reviews but for the money, GREAT DEAL! Parking lot is rough but once inside the place is alright. Didn't gamble but they offer 21, poker and large bingo area. Our room was cleanGenuine Hotels.com guest review
"convenient to and from Airport"
Go location with great fwy accessGenuine Hotels.com guest review
Nasty, nasty, nasty...1st room wet carpet, dust everywhere!, 2 room No Ac, finally the 3 room the beds where like table beds. ..in overall this hotel is horrible. WILL not recommended! ! ...Genuine Hotels.com guest review
Nice rooms nice staff and convinent bar in lobby lots of security, the surprise is when you check in they tell you leave a $100-200 deposit for damages, my room towel rack just drops off the door the shower handle pulls right off when you turn it and the art picture have a huge round crack in it, i made sure i documented it with the front desk so it […] won't be blamed on me later Read moreGenuine Hotels.com guest review
Terrible service. Front desk don't know what their doing. Very rude to the guess! Valet had us waiting around for 15mins! So we end up getting our keys ourselves & leavingGenuine Hotels.com guest review
"Was not very clean"
The hotel was not very clean.Genuine Hotels.com guest review
Hotel from the outside was horribly dirty, the inside floors was nasty as well until you got into the rooms. The bed linen was very nice, the bed was very comfortable. The shower was nice with hot water.Genuine Hotels.com guest review
"Value for money, good rooms and security"
Had a good couple of nights here, Didn't try breakfast or anything but the room was nice. People might worry about the area but we had no problems at all. Because there is a casino of sorts on site there is security everywhere including the back "self park" car park. The Management are Asian and are a little bit hard to communicate with however the […] security guards are local and very helpful. They were more than happy to drop what they are doing to assist hotel guests. Overall good cheap safe accomodation. would stay again. Read moreGenuine Hotels.com guest review
Hotel was old with a funky smell. It's definitely a hotel for Asian people.Genuine Hotels.com guest review
each day when I return to the room I have no towels in washroom , the rest is nice , room clean very comfortable a lot space , just the fridge is to small and microwave missing in the room and on breakfast all is tasty and fresh and again i missing coffee , like in the all others motels , hotels and it's not just me who looking for morning coffee . […] thank you Read moreGenuine Hotels.com guest review
This hotel is awful. When I approached the check-in desk, I was completely ignored as three employees chatted for 5 minutes. As one finally approached me, he said, "Sorry, that was my boss." Whatever happened to the customer always comes first? More importantly, the hotel is dirty. Since it is a casino, there are at least 100 patrons at tables around […] the clock. Other than the cold cereal, the breakfast was inedible. Our room was stuffy and hot; we tried to use the air conditioner, but it was too loud to sleep. Read moreGenuine Hotels.com guest review
Was goodGenuine Hotels.com guest review
"It has a Casino!"
I had a quick one night stay, so it was ok. But I was not aware that it was a casino hotel when I booked it on hotel.com.Genuine Hotels.com guest review
"Love You Crystal Hotel"
It was fantastic- no-" fantastic- amazing". Thank you so very much. Loved it.Genuine Hotels.com guest review
"Don't go here!!!!!!!"
Not a friendly Hotel. Would not stay here again. It smelled, the hallways was sweltering hot, the AC was loud in the room. Stood there one night, and it was one night to long. Do yourself a favor and go somewhere else.Genuine Hotels.com guest review
Terrible experience! There were no blankets in the room, just a piece of bed sheet on top of bed as blanket. The bed was as hard as a rock. The hot water shower were intermittent. The water drainage of the bath tub was slow and had to stop showering a few times to prevent water from overflowing. La Crystal hotel promised Free Wi-Fi assessed to hotel […] guest. However, we were unable to connect to it. When we feedback to the hotel manager, her reply was "I am able to connect to it, I don't know why you can't." The customer service and the way that she talked and treated the hotel guest was terrible. The Gym room was also not opened. Although the car park was free, the car has to park a distance away at outdoor. Read moreGenuine Hotels.com guest review
Hotel is supposedly going thru renovations Room was clean but overall hotel not so great Even the outdoor landscaping was very poor No fitness center available as stated online We stayed 2 nights & housekeeping never tended to our room Location was great for our needsGenuine Hotels.com guest review
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