"Don't go here!!!!!!!"
Not a friendly Hotel. Would not stay here again. It smelled, the hallways was sweltering hot, the AC was loud in the room. Stood there one night, and it was one night to long. Do yourself a favor and go somewhere else.Genuine Hotels.com guest review
Terrible experience! There were no blankets in the room, just a piece of bed sheet on top of bed as blanket. The bed was as hard as a rock. The hot water shower were intermittent. The water drainage of the bath tub was slow and had to stop showering a few times to prevent water from overflowing. La Crystal hotel promised Free Wi-Fi assessed to hotel […] guest. However, we were unable to connect to it. When we feedback to the hotel manager, her reply was "I am able to connect to it, I don't know why you can't." The customer service and the way that she talked and treated the hotel guest was terrible. The Gym room was also not opened. Although the car park was free, the car has to park a distance away at outdoor. Read moreGenuine Hotels.com guest review
Hotel is supposedly going thru renovations Room was clean but overall hotel not so great Even the outdoor landscaping was very poor No fitness center available as stated online We stayed 2 nights & housekeeping never tended to our room Location was great for our needsGenuine Hotels.com guest review
It was niceGenuine Hotels.com guest review
Don't go to this hotel, dirty and not comfortable with very hard people at reception. A must avoid dirty place.Also be carreful with the deposit requirement at front desk(100$) and make sure they check the room and give a receive before you live to avoid surprise fees...Genuine Hotels.com guest review
While the hotel was not bad and the area was good there were issues. The hotel carters to Oriental casino goers and was geared to them. Breakfast was terrible, parking was hit and miss as to getting a spot. The pool and hot tub were both very cold. You had to request cleaning of the room or they didn't touch it. The safe did not work and staff didn't […] care, On our last day our room key would not work. After 5 tries with new keys from the front desk security had to let us in. If you are looking for a nice room to sleep in and nothing else, okay. We won't be staying here again. Read moreGenuine Hotels.com guest review
This room was bad. Hair from prvious guest was all over bathroom. Shower took 45 mins to finally get hot. Remote for TV was missing. Mattress pad on bed was not firmly attached requiring to be adjusted for comfort. Hallway ob 6th Floor had a stale smell. Had to wait until 3pm to check in forcing me to sleep on lobby sofa until casino guard woke me up. […] All in all it was a very bad stay! I want a refund!!! Read moreGenuine Hotels.com guest review
The beds were hard as rocks let alone it just felt gross, the whole experience there made me want to get up n leave, ill never go backGenuine Hotels.com guest review
Air conditioner was working properly, and room was clean. But refrigerator was not working at all. It was even hot... except that this hotel was ok compared to the price.Genuine Hotels.com guest review
The front desk staff could be a little more nicer, but the room was nice and clean overall I had an alright stay.Genuine Hotels.com guest review
"How about DONT Take a chance!"
Listen, I'm a reviewer... I personally love to write and base some of my decisions on reviews...So please listen.... This Casino/Hotel is so NOT worth more than 30 bucks a night. And i'm from Vegas and our "Local" casinos with rates of 34 bucks a night are luxurious compared to this. First and foremost there is "valet" for 7 dollars... if you just park […] in the back for free its the same walk... so no need to valet. When we checked in they gave a room with people already in it! I was mortified and they did however with no hesitation upgrade us to a suite... on the top floor... I wish i could upload photos here. The suite was so out dated.. there was a random bunk bed in there.. the kiddy pool is a blow up pool lol. let me tell you about that horrendous breakfast... It was spam thrown in old containers.. hot dog meat un-cooked also thrown in old containers... a plastic storage tub with chopped fruit in it... and non of this was covered! even the jugs of milk weren't. I swear this casino doesn't meet standards. Lets just say we are thankful we got "upgraded" because i cant even imagine what a standard room was like.... Close to freeway.. and We didn't die sooo I would give this a 2. YIKES! Read moreGenuine Hotels.com guest review
Remodeled nicely, comfortable bed..few channels on tv, no complimentary breakfast or daily maid service. pool was good, long walk to car parking lot, through bingo parlor, no set aside parking for hotel guests unless you pay valet. kind of discouraging. without maid service where was no more coffee for the next day..my opinion is they are still working […] out kinks with new managemnt. also no do not disturb or clean room signs so early wake up from maid..little things mean alot.. Read moreGenuine Hotels.com guest review
Water was going down drain real slow fix the pipes upgrade plzGenuine Hotels.com guest review
"Crystal Review 07/31"
Check in was nice ... Room on 7th floor had good view ... Room was vry clean n spacious ... beds were small (full size only) but vry comfortable ... shower was clean and drained well... Cable TV worked BUT WiFi could not connect... coffee pot present but no complimentar coffee (not good)... i give it an 7 out of 10...Genuine Hotels.com guest review
"I won't stay there anymore"
I really Don't like the Hotel the price was Good but is a really bad hotel.....Genuine Hotels.com guest review
Soo i was in Dire need of a place to stay for a night or 2 & my pal told me about the Crystal. I was extremely weary due to it being in compton but when i arrived and saw the area...i was ok. Its n a seemingly safe area....lots of security bc itz a casino(not a fancy 1 but im not a gambler so i didnt care) the room was spacious clean n Nice. There r […] Great stores behind it And chipotle!!! I would DEFINETLY STAY HERE AGAIN FOR THE CHEAP PRICE. Read moreGenuine Hotels.com guest review
Great rooms and service!!!!Genuine Hotels.com guest review
"Worst Hotel I've Stayed in..."
So hotels.com should definitely remove this "hotel" from its site. NEVER AGAIN!! First off after booking this as non-refundable, I tried calling The hotel to see what their deposit policy was and what time we could check in, THEY DONT HAVE A WORKING NUMBER!!!! First of all the outside of the property is horribly maintained,There was no AC on through-out […] the hotel, it was so hot and stuffy!! The bathroom had black toilet, sink and tub which made the grime and soap scum or dirt or whatever it was show up really good!! The room itself was pretty old and in need of some repairs but again it wasn't great but we wld have to make it work. We only got one towel for the two of us and seeing as the front desk does not even have a phone we had to go down to get towels. Fast forward to "breakfast". We woke up early specifically to go eat breakfast, get down there and breakfast consists of cold looking hot dogs, bologna, and white bread, some apple jacks, soggy watermelon and some Kim-Chee. I cannot and will not stay here again, I work in the hotel industry and my hotel would condemned, and shut down if we offered this level of service I have no idea how this place is still operating!! Read moreGenuine Hotels.com guest review
Considering it's being renovated, the overall atmosphere was very pleasant &a little surprising. A good surprise. I have one suggestion. Have 20 spare ice buckets...ijs. Muffins, apples, oranges may would have been a better choice of breakfast items, bagels, mini croisants, cereal was good but some of the other items left much to be desired. I still […] give it an above average rating. Read moreGenuine Hotels.com guest review
"A below than average stay"
The hotel is made for a specific customer group. Middle to low income gamblers. The cleanliness of the bathroom and sheet are questionable, the toilet did not flush properly and the shower drain was clogged. When I called to get room cleaning service, I was told that I had to request it before noon. This should be an automatic daily service.Genuine Hotels.com guest review
I think the desk staff could have more customer service training. I should longer than I should have because the desk staff was search on her cellular phone instead of helping the check in customer. I wasn't until the security staff told her she had a check that she acknowledged me but continued with what she was doing on her cellular phone until she […] was finish. First impression are lasting. The door latch was broken which cause me to doubt my security staying at the hotel. But the security staff was professional and made you feel safe. Read moreGenuine Hotels.com guest review
Hotel and casino was remodel and they did not have mattres in place of it where two box springs. we checked in on sunday so the hotel was not able to change the mattres . they up grade us to a suit. but the experience was no what we were expecting.Genuine Hotels.com guest review
"Took a Chance on Compton!"
Compared to other $XX.XX hotels, this was a home run. The exterior is in rough "renovation" shape but the rooms were clean, comfortable, and the linens were first class. Don't stay here if you want to be pampered because that is not going to happen. But if you want a clean place with family friendly outdoor pool, TONS of parking and within waking distance […] of a large big-box shopping center with Target and eating establishments this is it. Save the money for something else. There is a casino and bingo hall which we did not join in but sure enjoyed people watching! This hotel caters to Chinese tourists so it is like being on an international vacation. We would stay there again. Read moreGenuine Hotels.com guest review
The hotel is nice muuuch beter than what I thought... the only thing I didnt like was that I was surranded by asians ... but the stay was nice :)Genuine Hotels.com guest review
I stayed there with my family for 3 days the beds are comfortable and the towels are new fluffy and soft. Cons: front desk service was not friendly and they need english speaking signs and workers! they didn't tell us about the housekeeping policy. You must request your room to be cleaned otherwise they don't touch it. The bathroom smelled of urine […] and the shower curtain had pink mold :( Read moreGenuine Hotels.com guest review
"WORST HOTEL IVE EVER STAYED IN"
It was the dirtiest room I've been in. The bathroom had hair that wasn't ours when we first went in. When we asked for pillows they made a big deal about it and said they would TRY to find us some. & then we asked for toilet paper and they said We had to go down there and get it. & we stayed 4 days 3 nights and they NEVER offered to clean out our room. […] I had to ask someone to come Take the trash out and I left it outside the room & they didn't pick It up until the next day about 12 pm. I hAd a baby with me so there was stinky diapers In there. But if you have a family DONT STAY THERE. It's not kid friendly at all!! The security is mean. I have a special Needs kid and he can be a little Loud and inappropriate sometimes and when we would walk out of our room the security would always tell Her to shushhhh and keep it down. The gift shop is never open. They told me they hadn't been open in about a week. It smells like Chinese food in there. Everywhere . Especially the elevators and rooms. The mattresses are old and uncomfortable. The only nice thing is the tv. I will never stay there again!!!!! If rather sleep in motel 6!!!!! Don't stay here !!!!!!!! Read moreGenuine Hotels.com guest review
"overall it was cool"
I had to stay here because of a motorcycle event, and the staff was cool, I did see a lot of negative reviews so I was worried at first, but the room was good, ac worked. The only thing was water didn't get really hot but it was ok. I'd stay again with no problem...Genuine Hotels.com guest review
"Close to my destination"
My room was fair. Bed was comfortable but light sensors were on/off during the night.Genuine Hotels.com guest review
"Waste of time"
As soon as we got there, they wouldn't allow us to check in until 3:30 pm. We called the hotel beforehand to see if they had any double queen rooms and they told us they did. When we checked in and got our room key, we walked into a double full room. The bathrooms were disgusting. It looked like they hadn't vacuumed the room or cleaned the bathrooms […] at all. The only clean things in the room were the sheets of the bed. After talking to the manager for 20 minutes, they finally agreed to move us to a suite to make up for the room they had given us previously. The suite wasn't too bad, but after this experience I promised myself I'd never come back to this hotel. Read moreGenuine Hotels.com guest review
Rooms had no fridges.Genuine Hotels.com guest review
"Need to fix air conditioning"
The hotel was convenient and inexpensive. The condition of the hotel seemed acceptable, but the air conditioning does not work. My room stayed at 82 degrees. Other reviewers have complained of the same thing. If that were fixed, I would stay here again.Genuine Hotels.com guest review
Love the cleanliness of the hotel. Staff need a little more personality toward guestGenuine Hotels.com guest review
"The cheap price turned out expensive"
Had to go 3 separate time to the front desk cause my room key didn't work. There was no toilet paper when we first walked in. We stood there 3 days and not once did house keeping come to clean our room or even exchange our towels. Won't be staying there againGenuine Hotels.com guest review
The breakfast was poorly managed and cold sausages were served. I mean ice cold food that is meant to be warm.Genuine Hotels.com guest review
Hotel was okay. Lots of shopping and restaurants in area. Hotel was loud at night hear people in hallway all night. Hotel breakfast was horrible. It would've been nice to have seen some American cuisine mixed in with the Asian theme they had going. It was a experience but will not return.Genuine Hotels.com guest review
100 $ deposit, doesn't accept american express.Genuine Hotels.com guest review
"Good thing it wasn't too hot!!"
The air conditioner and the small refrigirator in our room did not work. They sent someone to check it, but it was never fixed. The good thing was that it wasn't that hot outside so we were able to sleep fine with the window open. I also didn't like the breakfast. There was hardly any variety and all the packets were from McDonalds..but other than the […] room was comfortable. Read moreGenuine Hotels.com guest review
We truly enjoyed our time here. What we likes most was it's general location to everything else.Genuine Hotels.com guest review
Kind of rude and the breakfast was awfulGenuine Hotels.com guest review
"OK for the money"
Mostly caters to an Asian clientele. It is a casino so not too interested in the hotel part. The grounds around the place are badly maintainedGenuine Hotels.com guest review
"Not bad for the price"
the hotel itself is under construction and is fairy nice, but as far as cleanliness, that's another story. when I opened the door I was actually surprised that for the price there was a flat screen and pretty decent furniture. the comforters and bed looked good so I thought what a great deal! then I stepped into the restroom; there was hair on the toilet […] seat, it smelled of urine and, the sink faucet had old toothpaste residue that after a good wiping looked a lot better and there were long stands of hair in the tub. the room itself was nice, the bathroom totally needs a makeover. I asked the housekeeper if I could have something to clean the toilet and tub with, she came down and sprayed for me and I was on my own unfortunately. in July the renovations will be done so hopefully others experience will be better than mine as far as cleanliness. Read moreGenuine Hotels.com guest review
hotel had no break fast, pool was closed , AC was not working . we went there for family vacation and booked 4 rooms but we did not enjoy any activity as everything was closed.Genuine Hotels.com guest review
Not badGenuine Hotels.com guest review
If you only want a place to sleep for a decent price, this is the place for you. The place is sketchy, especially the casino area. Chinese owned. The walls seem to be falling off and ceilings have a lot of water damage. I was a little worried that everything would just fall apart. The room looks pretty decent but the bathroom wasn't clean. I can see […] some dried toothpaste stains by the sink and shower curtains have mildew stains. Pillows are weird and uncomfortable. The AC is inconsistent, one minute the room is freezing and another it is super hot. There was a door next to our bed that connects to a big suite. The bad part is that the lock was on the other side of the room and our side only have the keyhole. Meaning anyone in that other room can easily have access to our room and there's nothing we can do about it. It was close to midnight when we checked into our room and discovered that door. Was too tired to go complain to the front desk and having to move to a different room. Since the door was unlocked, we decided to peek into that room and see if there's a way to lock it. It was an empty suite. We went into that suite and tried to deadbolt their door so no one can have access to it but the door was broken. So we just gave up and shut our door while place a bunch of table and chairs next to it so no one can open the door and come into the room while we are sleeping. Definitely something you don't see everyday. Probably won't stay here again even if it was really cheap. Read moreGenuine Hotels.com guest review
"for the price it's awesome!"
Cheap, clean, big, confortable!!!Genuine Hotels.com guest review
Heard the security guard tell the manager that people were breaking in to cars! Made me very uneasy! I will NEVER STAY THERE! They can't guarantee that you are safe or your vehicle for that matter! The staff is unfriendly and rude! Not willing to help at all! And wanted to charge me for an extra night! Heck no!!! No safety no security....all bad! Will […] never book that place again!! Read moreGenuine Hotels.com guest review
poorly maintained room. price ok for that location. no proper restaurant. small bar with poor service. casino is below las vegas 2 stars. large parking lot, but spaces not painted. staffing must have high turn over, as most are not familiar with routines.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"eleven days at Crystal hotel Casino"
This hotel is close to Long Beach and a short drive to LA. The rooms are clean and the staff is friendly. For the price this hotel is a great deal. Don't use the vending machines in the hall way. I lost 2 dollars in the soda machine. The hotel staff told me the machines belonged to a private company and I should call the number on the machine, only […] problem there was no number listed. The food at the restaurant was very good. I would stay here on my next visit. Read moreGenuine Hotels.com guest review
Very relaxing. Will be returning when I need to get away.Genuine Expedia guest review
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