Best Western Plus Tempe by the Mall - Tempe

This guest did not leave a comment.

Genuine Hotels.com guest review

Back door entrance to hotel room hallway. Convenient first floor location.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel was nice and clean coffee was cold and put away before 9:39 am and juice was shut off we had to ask to get more juice. I understand they stop servicing at 9:30 but clean up then not 9. Also the general manager was very very very rude and when asked if my mom needed check in he stated if card it card was used you don't need to ask haven't you […] been to hotel before . Everytime I walked in lobby he stared me down treated me like a crimanal I would love to get a hold of there owner he was the most rudest man I will never stay there or my family. Until this issue is resolved Read more

Genuine Hotels.com guest review

The room and amenities were great - and the staff was wonderful. Larry and Elliot were super helpful and the driver recommended an awesome place for dinner (steak at Rustler's Roost). The pool was nice, as was breakfast in the morning. This was a great for a quick overnight stay while in town for a bowling tournament!

Genuine Hotels.com guest review

We have stayed in several Best Western Hotel in the Phoenix area, as well as other cities in AZ. This is by far the best. Friendly, courteous and helpful staff. Would recommend this hotel to everyone!

Genuine Hotels.com guest review

The staff were extremely helpful and pleasant. Our only issue was the shuttle service pick up. My husband is disabled and he had to step up into the vehicle with no help from the driver. The shuttle service was better when we were leaving but their vehicle does not account for the disabled. The stay was nice and very welcoming. We would stay again, […] but arrange for different shuttle service. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We had a comfortable bed and nice breakfast.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Saw a couple drug deals go down at the Circle K on the corner while buying a newspaper. My grandson witnessed an assault on a child in parking lot entrance in which police were called and the suspect was arrested. Traveling south of the motel the area is seedy and an area to definitely to stay away from. North of the motel the area is ok with the Mall, […] etc. The motel itself was clean, friendly, accomadating, with good highway access to all the ballparks we went to. The pool area was kept clean and the pool itself was alway inviting on those hot Arizona days. Read more

Genuine Hotels.com guest review

great experience. awesome breakfast. would stay there again. would recommend it to family & friends.

Genuine Hotels.com guest review

Booked hotel because of other ratings. Hotel was okay. Breakfast also okay. Pricey for the product.

Genuine Hotels.com guest review

We had a great time. It was close to Angel's and Athletic's stadiums. Great breakfast and friendly staff. Close to Arizona State University and downtown Tempe.

Genuine Hotels.com guest review

The room was dirty the air conditioning made a noise called maintience they brought a fan it made more noise than the air conditioning. Not very well hotel for the price it seemed like it was a motel 6 just not the rate of motel 6 Look somewhere eles!!!

Genuine Hotels.com guest review

the hotel itself was perfect a little far away from downtown for the price

Genuine Hotels.com guest review

Your staff was excellent; friendly, helpful and immediate attention to problems that came up. I'll be happy to stay there for future visits.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Great hotel for park and fly patrons

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Good hotel for the price close to shopping, restaurants and the Uof A. I would stay there again.

Genuine Expedia guest review

The staff were friendly and helpful. We had one issue with the room temperature which they took care of immediately. The next day, while passing through the lobby, the clerk asked if the problem had been fixed to my satisfaction. This told me that they take their customer experience seriously. Breakfast selection was better than many hotels I have stayed […] in and it is convenient to Arizona Mills, many restaurants, UAT, a major highway interchange, IKEA etc... Read more

Genuine Hotels.com guest review

The staff was very friendly and interested in the well being of guests. The airport shuttle service was prompt and efficient. The hotel location is close to many restaurants and just across the street from Arizona Mills Mall. Located on Baseline at I10 it has a convenient location. The complimentary hot breakfast was good and some of the items are changed […] everyday to provide variety. Read more

Genuine Expedia guest review

We were only in town for one night, but I would have been happy to stay at this hotel longer. The room was nothing spectacular, basic hotel room, but very clean. The continental breakfast was satisfying. It was too cold to use the outdoor dining, but if the weather were nice, I would have elected to do so. We did not use the pool or spa. Close to shops […] and restaurants. I would definitely stay here again. Read more

Genuine Hotels.com guest review

Hotel was great! Awesome location-next to AZ mills mall. Very friendly front desk clerks and wonderful hot breakfast!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Shower temp was horrible. Fluctuated continually between freezing and burning hot. Hotel staff did not offer a different room.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Great location. Staff service was good. Will definitely stay there again.

Genuine Hotels.com guest review

Very easy access, and pleasant, and helpful staff. Just off the I-10 and right across the street from the AZ Mills Mall, and loads of resturants. Well appointed comfortable and comfortable rooms and work areas in the room and in the lobby.

Genuine Expedia guest review

The staff were very friendly, courteous and helpful. A treat to really get good service. My room was immaculate. crisp clean well appointed, I had all the creature comforts, and I had to depart at 0500 for the airport, however the staff made a fresh coffee, so I could awaken easier. Great personnel who obviously have great pride in their work, and  […] hotel. Read more

Genuine Expedia guest review

My wife and I just completed an 8 night stay. This was a very nice hotel with comfortable beds and a great free breakfast. The rooms are equipped with flat screen high def TV's with true high def cable, in addition to a fridge and microwave. They also have free, and fast, WIFI. The staff was very friendly and helpful. We got a fantastic last minute […] deal through Hotels.com. This is our new favorite place to stay when in the Phoenix area. Read more

Genuine Hotels.com guest review

The hotel needs a fresh coat of paint inside and out. They have free wi-fi but it doesn't work on the 4th floor. Our toilet needed to be flushed 2-4 times to get everything to go down. Our room had a dentist office smell, so we kept our window open most of the time to try to air it out.

Genuine Hotels.com guest review

very clean, very nice hot breakfast. accross from the mall, we enjoyed it

Genuine Hotels.com guest review

The Best Western Plus Hotel by the Mall is a very good hotel for what it offers. Conviniently located to the freeway, and within walking distance to many restaurants and a shopping mall across the street. I was there for 5 nights for a business training. My room was very comfortable and cleaned everyday. The shower was great, staff very helpful and […] nice. Continental breakfast was very good and coffee always available. I would say a great hotel for business travelers but not a Ritz Carlton. Highly recomended. Read more

Genuine Expedia guest review

The hotel was very comfortable, clean, and welcoming, we arrived early in the day and they gladly checked us. After a quick check in we found the hall ways to be fresh and clean, loved the smell and we were pleasantly surprised with our room. Six days and no problems, the breakfast, coffee and staff all get an A. We forgot a package in our room and […] they were so good to ship it right out to us. I guess I can't say enough about this great hotel and staff. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I needed a handicapped room by a door and they had no problem accomodating me. Incredible breakfast, the ladies took excellent care of everyone that needed food. very friendly front desk woman, enjoyable stay

Genuine Hotels.com guest review

The Hotel was great. The Customer Service I received when I needed to make a change to my reservations at the last minute was Excellent. In fact the customer Service I received on the phone when I originally booked my stay was the Best. I am a Hotel.com fan and will definately book all future hotel stays with you. THANK YOU!

Genuine Hotels.com guest review

I was very impressed by this hotel. I expected a decent room for a decent price, but what I got went above and beyond! Everything was very clean and comfortable. There was a fridge and microwave and even a lap table for eating in bed! I didn't have time to try the order-in menu, but it looked fabulous. I appreciated the complimentary face/makeup wipe […] and shoe cleaning wipes. Also, breakfast was delicious and had more options than I expected. I loved it!! Read more

Genuine Hotels.com guest review

We stayed for our 8th wedding anniversary. The room smelled wonderful and I was impressed. The staff was so friendly and the rooms were simple, but comfortable. I will stay there again any time I need a hotel in this area. The breakfast was great, too! Hard-boiled eggs, fresh fruit, waffles, cereal, oatmeal, juices and coffee. Fabulous!

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

What a friendly staff and nice atmosphere. When a guest was smoking by the pool, we reported to the staff that we have children and they went out immidiatly to ask him to stop. The pool was very clean and the hot tub was up and running...and the breakfast was wonderful. It is hard to find a motel that has a 2pm check in and a noon check out...also the […] 24 hour airport shuttle was so convienent. We will definatly stay here again...and again! Read more

Genuine Expedia guest review

Central location for the event we were attending. Hotel was clean and comfortable.

Genuine Expedia guest review

The price is worth it. Lots of free parking. Mall is across the street. Easy drive to the airport. Place was quiet!

Genuine Hotels.com guest review

Welcoming Staff, very helpful about everything needed. Hot breakfast very good, though would like it if they mix it up a bit more. They have hot eggs, but either plain omelets or plain scrambled eggs, would love a bit more creativity..but they were fine, and a great breakfast all around. We swam and used the spa, felt both were a bit more dirty than […] we like, but temps were fine. Because of some bad experiences we usually dont choose BW Hotels, but stayed with family so we could spend more time together. Beds were nice, though a bit more 'springy' feeling than we like. Ultimately, we would stay there again. Mostly...the staff seemed interested in us and made us 'feel at home'. Read more

Genuine Hotels.com guest review