All hotels in London, England, United Kingdom
1 room, 2 adults
You can collect Welcome Rewards® nights here111 Cromwell Road, London, England, SW7 4DP, United Kingdom, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 361 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.5
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4.0 / 5Excellent
"When the hotel is a high point, not low..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The entrance hall is certainly pleasant yet belies the true grandeur of the rooms beyond – as it indeed should be for that is where one spends most of one’s hotel-time... The furniture, decor and general room-functionality achieved an admirably high level of sophistication. The staff were well schooled in the art of attentiveness and professionalism. The only thing I’d note directly would be to make sure you get the room temperature right early enough prior to retiring to bed – I foolishly overlooked this need, and was a little cold mid-sleep!
Genuine Hotels.com guest review
2 night trip with friends Mar 7, 2015
A Traveler
US
4.0 / 5Excellent
"Lovely hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely hotel, staff helpful and friendly, our favorite amenities? The robes and the take-home slippers! We used those slippers every night at our other destinations as well. Thank you for the small treats!
Genuine Hotels.com guest review
2 night trip with friends Jan 31, 2015
pamela
US
5.0 / 5Outstanding
"Great location and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Awesome! I would stay again at this hotel. The staff is friendly and very attentive.
Genuine Hotels.com guest review
6 night trip Jan 8, 2015
regina
US
4.0 / 5Excellent
"Amazing Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is very nice. but small with limited ammenities. It is well made up for by the great and friendly service. Specially gentelman there in the Name of Shahram which would go well beyond call of duty to service you and make sure you ahve a comfortable stay and good overall visiting experiance of the city..
Genuine Hotels.com guest review
5 night romance trip Dec 30, 2014
Amir
US
5.0 / 5Outstanding
"Nice, quiet hotel close to central London."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our first trip to London and our accommodations helped make the experience that much more memorable. We decided to choose a local, independent boutique hotel and we are glad that we did. The Ashburn is in a very convenient location near the Gloucester tube station with easy access from Heathrow airport and the rest of the London area. With the hotel situated two blocks down from Gloucester Road on Cromwell Road the activity level quickly dropped from a busy intersection to a much quieter and more peaceful neighborhood. Because London is such a busy metropolitan city the relative quiet surrounding the hotel was much appreciated. The hotel was within walking distance of Kensington Gardens, the Natural History Museum, the Victoria and Albert Museum, and Royal Albert Hall theater. The entire staff was helpful and attentive. We wouldn't hesitate to stay at the Ashburn again.
Genuine Expedia guest review
Other trip Jan 5, 2015
Edwin
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice continental breakfast! Great location near the underground and a short walk to the Museum of Natural History and Kennington Palace.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Delightful old world charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Ashburn is a wonderful place to stay while in London. Updated yet quaint interiors and exceptionally clean and quiet. The staff was very knowldgeable, polite and helpful. We would stay there again.
Genuine Expedia guest review
Other trip Dec 25, 2014
Melanie
US
5.0 / 5Outstanding
"Central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was a very good experience when you compare the price and value. I did not have high expectations. However were very pleased.
Genuine Expedia guest review
Other trip Dec 7, 2014
Elif Karacan
US
4.0 / 5Excellent
"Excellent location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Easy check in. Nice hotel. Small but clean rooms. Very friendly, helpful staff.
Genuine Expedia guest review
Other trip Nov 27, 2014
Marty
US
5.0 / 5Outstanding
"Lovely hotel and helpful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location with easy access to Gloucester St. tube station (District and Circle lines, Piccadilly line at this location scheduled to reopen Dec.2014.) Our stay included breakfast buffet, and the staff worked very hard to keep the breakfast room running smoothly. Loved the complimentary Prosecco in lounge, bowl of apples in lobby, and daily newspaper outside the door in the morning! Free Wi-Fi access with daily password code supplied by front desk. We stayed for 2 weeks, and the staff kept our room and the rest of the hotel looking lovely!
Genuine Expedia guest review
Other trip Nov 25, 2014
Karen
US
4.0 / 5Excellent
"Great location, fun neighborhood, close to tube"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room was a bit small and not that well laid out. Also, it neede updating.
Genuine Expedia guest review
Other trip Nov 24, 2014
Bevin
US
4.0 / 5Excellent
"Nice Hotel in Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very enjoyable experience at the Ashburn. We found the staff to be very helpful and attentive.
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the Gloucester Road Tube stop"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stayed for one night at the Ashburn. It is located close to the Gloucester Road Tube stop, which means that it is easy to get there from the airport. What I didn't realize when I booked is that until later this month, the Picadilly line from the airport isn't stopping at the Gloucester Road stop because they are making repairs. All the same, the bed was large and the room was more than adequate in size. The staff were very kind and helpful.
Genuine Hotels.com guest review
1 night business trip Nov 13, 2014
Alison
US
4.0 / 5Excellent
"Maid Service Lacking"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was wonderful, very helpful, location was perfect. Maid service not so good. Empty bottles, newspapers never removed from our room amd we were there a week. Lots of water, and soda bottles by end of week. As is typical in Europe room was small.
Genuine Hotels.com guest review
7 night trip Oct 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Good review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was good
Genuine Hotels.com guest review
4 night trip Sep 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Ashburn Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed this hotel very much. A 15-20 minute Tube ride to many major sites, but trains come every couple of minutes.
Genuine Expedia guest review
Other trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is our second visit to the Ashburn and will definitely return in the future.
Genuine Expedia guest review
Other trip Sep 24, 2014
stephanie
US
1.0 / 5Poor
"not bad, but no so good."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
generally hotel staff is good, but the others are not so good.
Genuine Expedia guest review
Other trip Sep 20, 2014
Jun
US
5.0 / 5Outstanding
"Friendly, helpful staff & close to public Transp."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I very much enjoyed our 8-day stay at the Ashburn Hotel on Cromwell Road. The best part is that the staff are eager to be helpful and, during our stay, they accomplished their goal. The room, while small by American standards, was clean, comfortable and quiet even though we were on the first floor overlooking Cromwell Road. Free, reasonably fast, wireless internet access was also appreciated. Each morning began with a free continental breakfast complete with a variety of cheeses, fruits, breads, pastries as well as the coffee (french press), tea and juices. Daily tourist activities were plentiful and easy due to the good humor and knowledge of the Concierge, Shahram N. The Ashburn is close to the Underground's Glouster and Earls Court terminals which made journeys to any destination quick and easy. BTW, Earls Court travels directly to and from Heathrow, so cabs, buses and the like are a waste of money. A sparkling refreshment was offered and welcomed each evening as a fitting conclusion. Overall, the Ashburn facility and staff made a very favorable impression on my wife and I.
Genuine Expedia guest review
Other trip Sep 19, 2014
Greg and Carol
US
5.0 / 5Outstanding
"Great location & service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had our backpack stolen from a pub & the staff @ the Ashburn couldnt have been more helpful. Allowing us use of there facility to the max
Genuine Hotels.com guest review
3 night trip Sep 3, 2014
Mary
US
4.0 / 5Excellent
"Nive Hotel, good location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here for 5 days and enjoyed our stay. The staff is really nice and did everything possible for us. The breakfast room is pretty and the food is good. The rooms are large for London hotels. Very clean. Good location between Gloucester Road and Earl's Court tubes and plenty of buses on Cromwell road. Very convenient.
Genuine Expedia guest review
Other trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is is a solid 4.5 star hotel. The staff are very attentive and friendly but not intrusive. The rooms are very comfortable, with a kind of understated elegance. The lobby is perhaps, a little small, but very cosy and well appointed. Breakfasts are not to be missed, if only for the tea and coffee (and the fresh fruit, low fat yogurt, oatmeal packets, dried fruits, toast and jams etc. etc.).
Genuine Expedia guest review
Other trip Sep 5, 2014
Kevin
US
4.0 / 5Excellent
"Good hotel. But..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Our "superior" room was small. For example there was room for a night stand only at one side of the bed. The other side faced the wall. Toilet was placed in such a way that the bathroom door could only be opened partially, making it hard for a second person to enter it if someone was using the sink. Otherwise a clean hotel. Good breakfast. Nice people. Good location.
Genuine Expedia guest review
Other trip Aug 31, 2014
Hendrik
US
5.0 / 5Outstanding
"Quiet and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Ashburn is conveniently located, attractive, comfortable and everyone in the hotel was pleasant and helpful. It's small so you aren't dealing with hordes of people at breakfast or room noise at night. It is elegant with none of the wear and tear many other area hotels display. The front desk responded immediately to our requests and the staff was always ready to help. The only downside: Gloucester Road, the nearest Underground Station, has no lifts, so this is not a good choice if you have heavy luggage.
Genuine Hotels.com guest review
2 night trip Aug 20, 2014
Lucy Huntzinger
US
5.0 / 5Outstanding
"Calm amid London's hubbub."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a wonderful 4 days at the Ashburn. The location is in a quiet but very convenient area of Kensington, with the Gloucester Street tube station just a block away. Restaurants of all types and pubs are all within an easy walk. Continental breakfast is very good, and if you want add-ons, the price is quite reasonable. We didn't order the house pizza later in the day, but it sure smelled good! The atmosphere of the hotel is calm but not stuffy, the personable staff always greeting you whether you were coming or going. So much nicer than the huge noisy reception areas of the chains.
Genuine Expedia guest review
Other trip Aug 21, 2014
Carolyn
US
5.0 / 5Outstanding
"Wonderful London Getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
When breakfast is "included," I would prefer a full English breakfast, not the buffet of fruit, breads, yogurt, cheeses, cereals, and breakfast meats. Other than that, great location ( a block to the tube), well-air conditioned, and quite comfortable. Service was excellent.
Genuine Hotels.com guest review
2 night romance trip Jul 26, 2014
Starr and Lou Lifson
US
5.0 / 5Outstanding
"Very nice hotel close to public transportation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff was exceptional, especially the conciege on duty when we arrived. He was extremely helpful when it came to tours, buses, and trains. He could even quote which train to get on, which platform to get that train, and where to get off or transfer trains. Concierge even went as far to make transportation accommodations to the airport at the end of my stay. Continental breakfast was reasonable, and there was a nice variety. Room service menu was limited, but pizza was delicious!
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel. Good location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed 2 separate times during our trip to UK. Both times were good experiences. The staff were very helpful by checking in for our flight & printing our boarding passes. The breakfast was very good & tasty. Serving breakfast until 11 during the weekend was really nice. That allowed us to get a little extra sleep & not have to rush.
Genuine Expedia guest review
Other trip Jul 29, 2014
Susan
US
5.0 / 5Outstanding
"Lovely, immaculate boutique in great area"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Knowing nothing about London, and overwhelmed by the choices, we paid attention to expedia reviews and selected the Ashburn. We were thrilled with this choice. It is perfectly located in Kensington/Chelsea area, less than two blocks from a tube stop. Triple sheeted beds, bathrobes and slippers; electric tea kettle with tea and coffee and chocolate selections. Each day, housekeeping would leave some complimentary treat on the night stand - bath salts one day, mints the next. The included! breakfast is sit down, with white table cloths and all kinds of wonderful food choices. The WiFi is free. We selected a small room, but it was comfortable and the bathtub/shower combo was terrific. Great toiletries. Staff willing to help with anything. And QUIET. Will stay there again for sure.
Genuine Expedia guest review
Other trip Jul 13, 2014
Francis
US
5.0 / 5Outstanding
"Very nice and comfortable hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Love this hotel. A home away from home and away from crowds of Central London. Tube less than 2 min walk. Good breakfast and the complimentary wine each evening was so nice at the end of a hectic day.
Genuine Expedia guest review
Other trip Jul 7, 2014
Deb
US
5.0 / 5Outstanding
"Wonderful stay-will go back again!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and I loved our stay at the Ashburn Hotel. Everything was top of the line. We always had bottled water and snacks and great amenities in our room every night. It was great to have a refrigerator, hair dryer and safe in the room. Our package included a wonderful daily breakfast and champagne at night. The staff were always very helpful and friendly. We would definitely stay there again. We stayed in room 104 and loved looking out of our window at the neighborhood. The tour bus pick ups and the tube were all within a block of the hotel. There was also a great grocery store ,Waitrose, to get anything you needed. There were some great restaurants nearby and we tried a couple of them the 7 days we were there. From Omaha, NE. USA
Genuine Hotels.com guest review
6 night trip with friends Jun 7, 2014
Deb Thompson
US
4.0 / 5Excellent
"Well located on tube line serving Heathrow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
All the staff were very welcoming, and I would like to give a special shout out to Shamram who went out of his way to help us. This was much appreciated after a long tiring journey.
Genuine Expedia guest review
Other trip Jun 26, 2014
Claire
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good. Overall we enjoyed our stay and would go back.
Genuine Expedia guest review
Other trip Jun 23, 2014
lucinda
US
5.0 / 5Outstanding
"Beautiful hotel in the heart of London"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came to the Ashburn Hotel (unforunitely the closest tube stop, Glouster Road was closed due to work being done on it the whole time we were there) and had to walk about 1/2 mile from the next closest tube stop, South Kensington. We found our room on the 2nd floor to be Spacious, very comfortable and beyond our expectations. It was beautifully decorated. Service was great. Enjoyed the breakfast each morning of our 5 night stay. Each concierge was very helpful from subway (tube) info to walking tour info. We are very happy with our experience and highly recommend this hotel. also liked the free glass of champagne every night.
Genuine Expedia guest review
Other trip Jun 15, 2014
Kelly
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
My daughter and I spent one week in London and stayed at the Ashburn hotel. The staff was especially helpful and attentive, going above and beyond to answer our questions and make suggestions. We felt safe at the location which was convenient to the Tube and bus stop.
Genuine Expedia guest review
Other trip Jun 12, 2014
BCL
US
5.0 / 5Outstanding
"Great find"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were helpful. The hotel is beautiful and well maintained. It is also nicely situated about a 2-3 minute walk from the Gloucester street underground station.
Genuine Expedia guest review
Other trip May 20, 2014
A Traveler
US
4.0 / 5Excellent
"Very Nice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Located a short block from a major tube station make everything in London easily accessible, especially with a tube pass that you can purchase on-line from home and avoid the substantial ticke line. The hotel was clean, the staff helpful and room comfortable. The breakfast (free with our package) consisted of rolls, lunch meat, cheese and toast. I made a nice sandwich each day. Hot food was available for an extra charge but I didn't see anyone have it - indicating that the fee option was adequate. They have a small bar which seemed to be good for groups with multiple rooms to hang out together in the evening.
Genuine Hotels.com guest review
6 night family trip May 2, 2014
Jack R
US
5.0 / 5Outstanding
"overall nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for two nights and were overall.pleased. Though the room was small, it was tastefully decorated and comfortable and clean. The public lounge area was elegant and we enjoyed the complementary champagne in the evening. The continental breakfast had many nice and plentiful choices in a pleasant dining area. The concierge was very helpful with directions, and the location of the hotel was close to the subway and bus stop.
Genuine Hotels.com guest review
2 night trip Apr 29, 2014
Bud and Carol
US
5.0 / 5Outstanding
"Lovely hotel in a special neighborhood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We very much enjoyed our stay at The Ashburn Hotel. Everyone was friendly and extremely helpful. Our room very tasteful and comfortable. I loved the big bathtub and getting beauty treats everyday (like bath oil or salts). There were always fresh apples in the lobby and complimentary wine in the evenings. Also, the neighborhood was the best - close to a tube station, great museums, a beautiful park , and lots of wonderful restaurants. I would stay there again on our next trip to the UK.
Genuine Expedia guest review
Other trip Apr 28, 2014
Fussy Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was fine but the room was small. Breakfast OK but they only offer continental bkfast with the room. Eggs, etc. all for supplement.
Genuine Hotels.com guest review
8 night trip Mar 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Very quaint hotel with all the modern conveniences"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was friendly and helpful. Loved the feel of the rooms, older but well kept.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient and nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Location near Gloucester Rd tube and while we were there, there was a tube strike. But 74 bus let us off nearly at steps of hotel.
Genuine Hotels.com guest review
3 night romance trip Feb 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here a few days while traveling from USA. First London experience, would reccomend to others. If using the tube and bus for transportation a nice location. Hotel is a little older but has a very nice feel and a good price.
Genuine Expedia guest review
Other trip Feb 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Superior staff - very helpful and kind"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Every concierge and housecleaning Staff - all breakfast servers included Were excellent and accommodating Can recommend hotel in every way Especislly central location close to Msny museums, shopping, and the Tube. Will stay there again - a treat!
Genuine Hotels.com guest review
4 night trip Jan 25, 2014
Deborah
US
4.0 / 5Excellent
"Ashburn in Kensington."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our stay at the Ashburn was fantastic. Everything that you hoped in a hotel was well perceived in Ashburn Hotel. All the staff members were helpful and friendly. The location radius to all the major restaurants, underground stations and the continental breakfast was more than expected. Really enjoyed our stay at Ashburn.
Genuine Expedia guest review
Other trip Jan 17, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The towels, robes and decor etc. of the hotel was pretty old and worn out. The person cleaning room didn't do a good job they left a dirty spoon on night table another time an empty water bottle. The worst of it for me was - I can hear when the room above me flush their toilet which was gross and annoying. I told the front desk they said they said the guess was checking out that same day and they will reassign the new guess to another room. I can't imagine no one complain about the toilet the water sound so loud like it was in my room... I would never stayed they again
Genuine Hotels.com guest review
7 night business trip Dec 28, 2013
Jen
US
3.0 / 5Good
"It depends of the purpose of your stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
My husband and I stayed 6 days for our vacation in London. I specifically picked this small hotel because all the good reviews from Hotel.com. I thought we want to experience how English people live. The style of the hotel is very close to other apartments in the neighborhood. But we found out it's bit of disappointing of this hotel. The hotel is small. But it's clean for sure. The room (603) we had is on the side of the hotel on the first floor. The only thing you can see are some broken window frame laying against to the well. So the entire week, we didn't open the curtain. Our room is right above the kitchen, every night the smell came from the air pipe. you really feel you sleep in the kitchen. The towels are clean but old and should be replaced. The breakfast is nice but same everyday. I wish they could be little bit different. Think about you eat the same thing for 6 days...The location is close to the tube but is a bit walking distance to all the local pubs and shopping place in Kensington street. There are lots of disappointment for the hotel. but I have to say the front desk people are very good. The gentleman name Shawn, he is extremely helpful. He knows all the good pubs...all his recommendations are great. The only dinner we went on ourselves is a Asian restaurant named "Umami". Do not go there, the food is salty and pricy. Overall, if you are from America and use to the big hotel...chose Holiday Inn or Mariott.
Genuine Hotels.com guest review
6 night romance trip Dec 27, 2013
Nancy
US
5.0 / 5Outstanding
"Hotel staff who care"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This little boutique hotel is very well situated near all of the major museums, including the V & A. What distinguishes this hotel are all of the little touches and helpful and pleasant staff. My husband and I arrived to celebrate our 25 wedding anniversary and were upgraded to a beautiful suite. The hotel has terrific breakfasts, champagne in the evenings, upscale toiletries, free bottled water and a small gift (lip balm, etc) left at you bedside each day. We will return.
Genuine Hotels.com guest review
6 night family trip Dec 14, 2013
A Traveler
US
5.0 / 5Outstanding
"A hotel with a bit of charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
If you want a hotel with a bit of charm and vintage flavor, this is a good choice. We wanted a place that was not all modernized and indistinguishable from all the others in every city everywhere. Ashburn delivered. The rooms were comfortable, rather spacious by London standards. We had a problem with heat in our room on arrival, but the staff arranged a different room for us.
Genuine Hotels.com guest review
4 night trip with friends Nov 25, 2013
Becky
US
3.0 / 5Good
"Good for location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Location and staff great.. Room very clean. Breakfast very nice. About due for renovation. Room was very small so be prepared.
Genuine Hotels.com guest review
4 night trip Dec 4, 2013
SA
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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