"Nice hotel close to the Gloucester Road Tube stop"
I stayed for one night at the Ashburn. It is located close to the Gloucester Road Tube stop, which means that it is easy to get there from the airport. What I didn't realize when I booked is that until later this month, the Picadilly line from the airport isn't stopping at the Gloucester Road stop because they are making repairs. All the same, the bed […] was large and the room was more than adequate in size. The staff were very kind and helpful. Read moreGenuine Hotels.com guest review
"Maid Service Lacking"
Staff was wonderful, very helpful, location was perfect. Maid service not so good. Empty bottles, newspapers never removed from our room amd we were there a week. Lots of water, and soda bottles by end of week. As is typical in Europe room was small.Genuine Hotels.com guest review
It was goodGenuine Hotels.com guest review
This is our second visit to the Ashburn and will definitely return in the future.Genuine Expedia guest review
"not bad, but no so good."
generally hotel staff is good, but the others are not so good.Genuine Expedia guest review
"Friendly, helpful staff & close to public Transp."
My wife and I very much enjoyed our 8-day stay at the Ashburn Hotel on Cromwell Road. The best part is that the staff are eager to be helpful and, during our stay, they accomplished their goal. The room, while small by American standards, was clean, comfortable and quiet even though we were on the first floor overlooking Cromwell Road. Free, reasonably […] fast, wireless internet access was also appreciated. Each morning began with a free continental breakfast complete with a variety of cheeses, fruits, breads, pastries as well as the coffee (french press), tea and juices. Daily tourist activities were plentiful and easy due to the good humor and knowledge of the Concierge, Shahram N. The Ashburn is close to the Underground's Glouster and Earls Court terminals which made journeys to any destination quick and easy. BTW, Earls Court travels directly to and from Heathrow, so cabs, buses and the like are a waste of money. A sparkling refreshment was offered and welcomed each evening as a fitting conclusion. Overall, the Ashburn facility and staff made a very favorable impression on my wife and I. Read moreGenuine Expedia guest review
"Great location & service"
We had our backpack stolen from a pub & the staff @ the Ashburn couldnt have been more helpful. Allowing us use of there facility to the maxGenuine Hotels.com guest review
"Nive Hotel, good location."
We stayed here for 5 days and enjoyed our stay. The staff is really nice and did everything possible for us. The breakfast room is pretty and the food is good. The rooms are large for London hotels. Very clean. Good location between Gloucester Road and Earl's Court tubes and plenty of buses on Cromwell road. Very convenient.Genuine Expedia guest review
"Wonderful place to stay"
This is is a solid 4.5 star hotel. The staff are very attentive and friendly but not intrusive. The rooms are very comfortable, with a kind of understated elegance. The lobby is perhaps, a little small, but very cosy and well appointed. Breakfasts are not to be missed, if only for the tea and coffee (and the fresh fruit, low fat yogurt, oatmeal packets, […] dried fruits, toast and jams etc. etc.). Read moreGenuine Expedia guest review
"Good hotel. But..."
Our "superior" room was small. For example there was room for a night stand only at one side of the bed. The other side faced the wall. Toilet was placed in such a way that the bathroom door could only be opened partially, making it hard for a second person to enter it if someone was using the sink. Otherwise a clean hotel. Good breakfast. Nice people. […] Good location. Read moreGenuine Expedia guest review
"Quiet and comfortable"
The Ashburn is conveniently located, attractive, comfortable and everyone in the hotel was pleasant and helpful. It's small so you aren't dealing with hordes of people at breakfast or room noise at night. It is elegant with none of the wear and tear many other area hotels display. The front desk responded immediately to our requests and the staff was […] always ready to help. The only downside: Gloucester Road, the nearest Underground Station, has no lifts, so this is not a good choice if you have heavy luggage. Read moreGenuine Hotels.com guest review
"Calm amid London's hubbub."
We had a wonderful 4 days at the Ashburn. The location is in a quiet but very convenient area of Kensington, with the Gloucester Street tube station just a block away. Restaurants of all types and pubs are all within an easy walk. Continental breakfast is very good, and if you want add-ons, the price is quite reasonable. We didn't order the house pizza […] later in the day, but it sure smelled good! The atmosphere of the hotel is calm but not stuffy, the personable staff always greeting you whether you were coming or going. So much nicer than the huge noisy reception areas of the chains. Read moreGenuine Expedia guest review
"Wonderful London Getaway"
When breakfast is "included," I would prefer a full English breakfast, not the buffet of fruit, breads, yogurt, cheeses, cereals, and breakfast meats. Other than that, great location ( a block to the tube), well-air conditioned, and quite comfortable. Service was excellent.Genuine Hotels.com guest review
"Very nice hotel close to public transportation!"
The hotel staff was exceptional, especially the conciege on duty when we arrived. He was extremely helpful when it came to tours, buses, and trains. He could even quote which train to get on, which platform to get that train, and where to get off or transfer trains. Concierge even went as far to make transportation accommodations to the airport at the […] end of my stay. Continental breakfast was reasonable, and there was a nice variety. Room service menu was limited, but pizza was delicious! Read moreGenuine Expedia guest review
"Nice hotel. Good location."
We stayed 2 separate times during our trip to UK. Both times were good experiences. The staff were very helpful by checking in for our flight & printing our boarding passes. The breakfast was very good & tasty. Serving breakfast until 11 during the weekend was really nice. That allowed us to get a little extra sleep & not have to rush.Genuine Expedia guest review
"Lovely, immaculate boutique in great area"
Knowing nothing about London, and overwhelmed by the choices, we paid attention to expedia reviews and selected the Ashburn. We were thrilled with this choice. It is perfectly located in Kensington/Chelsea area, less than two blocks from a tube stop. Triple sheeted beds, bathrobes and slippers; electric tea kettle with tea and coffee and chocolate selections. […] Each day, housekeeping would leave some complimentary treat on the night stand - bath salts one day, mints the next. The included! breakfast is sit down, with white table cloths and all kinds of wonderful food choices. The WiFi is free. We selected a small room, but it was comfortable and the bathtub/shower combo was terrific. Great toiletries. Staff willing to help with anything. And QUIET. Will stay there again for sure. Read moreGenuine Expedia guest review
"Very nice and comfortable hotel."
Love this hotel. A home away from home and away from crowds of Central London. Tube less than 2 min walk. Good breakfast and the complimentary wine each evening was so nice at the end of a hectic day.Genuine Expedia guest review
"Wonderful stay-will go back again!!"
My daughter and I loved our stay at the Ashburn Hotel. Everything was top of the line. We always had bottled water and snacks and great amenities in our room every night. It was great to have a refrigerator, hair dryer and safe in the room. Our package included a wonderful daily breakfast and champagne at night. The staff were always very helpful and […] friendly. We would definitely stay there again. We stayed in room 104 and loved looking out of our window at the neighborhood. The tour bus pick ups and the tube were all within a block of the hotel. There was also a great grocery store ,Waitrose, to get anything you needed. There were some great restaurants nearby and we tried a couple of them the 7 days we were there. From Omaha, NE. USA Read moreGenuine Hotels.com guest review
"Well located on tube line serving Heathrow"
All the staff were very welcoming, and I would like to give a special shout out to Shamram who went out of his way to help us. This was much appreciated after a long tiring journey.Genuine Expedia guest review
Good. Overall we enjoyed our stay and would go back.Genuine Expedia guest review
"Beautiful hotel in the heart of London"
We came to the Ashburn Hotel (unforunitely the closest tube stop, Glouster Road was closed due to work being done on it the whole time we were there) and had to walk about 1/2 mile from the next closest tube stop, South Kensington. We found our room on the 2nd floor to be Spacious, very comfortable and beyond our expectations. It was beautifully decorated. […] Service was great. Enjoyed the breakfast each morning of our 5 night stay. Each concierge was very helpful from subway (tube) info to walking tour info. We are very happy with our experience and highly recommend this hotel. also liked the free glass of champagne every night. Read moreGenuine Expedia guest review
My daughter and I spent one week in London and stayed at the Ashburn hotel. The staff was especially helpful and attentive, going above and beyond to answer our questions and make suggestions. We felt safe at the location which was convenient to the Tube and bus stop.Genuine Expedia guest review
The staff were helpful. The hotel is beautiful and well maintained. It is also nicely situated about a 2-3 minute walk from the Gloucester street underground station.Genuine Expedia guest review
Located a short block from a major tube station make everything in London easily accessible, especially with a tube pass that you can purchase on-line from home and avoid the substantial ticke line. The hotel was clean, the staff helpful and room comfortable. The breakfast (free with our package) consisted of rolls, lunch meat, cheese and toast. I made […] a nice sandwich each day. Hot food was available for an extra charge but I didn't see anyone have it - indicating that the fee option was adequate. They have a small bar which seemed to be good for groups with multiple rooms to hang out together in the evening. Read moreGenuine Hotels.com guest review
We stayed for two nights and were overall.pleased. Though the room was small, it was tastefully decorated and comfortable and clean. The public lounge area was elegant and we enjoyed the complementary champagne in the evening. The continental breakfast had many nice and plentiful choices in a pleasant dining area. The concierge was very helpful with […] directions, and the location of the hotel was close to the subway and bus stop. Read moreGenuine Hotels.com guest review
"Lovely hotel in a special neighborhood"
We very much enjoyed our stay at The Ashburn Hotel. Everyone was friendly and extremely helpful. Our room very tasteful and comfortable. I loved the big bathtub and getting beauty treats everyday (like bath oil or salts). There were always fresh apples in the lobby and complimentary wine in the evenings. Also, the neighborhood was the best - close to […] a tube station, great museums, a beautiful park , and lots of wonderful restaurants. I would stay there again on our next trip to the UK. Read moreGenuine Expedia guest review
Everything was fine but the room was small. Breakfast OK but they only offer continental bkfast with the room. Eggs, etc. all for supplement.Genuine Hotels.com guest review
"Very quaint hotel with all the modern conveniences"
Staff was friendly and helpful. Loved the feel of the rooms, older but well kept.Genuine Expedia guest review
"Convenient and nice!"
Location near Gloucester Rd tube and while we were there, there was a tube strike. But 74 bus let us off nearly at steps of hotel.Genuine Hotels.com guest review
Stayed here a few days while traveling from USA. First London experience, would reccomend to others. If using the tube and bus for transportation a nice location. Hotel is a little older but has a very nice feel and a good price.Genuine Expedia guest review
"Superior staff - very helpful and kind"
Every concierge and housecleaning Staff - all breakfast servers included Were excellent and accommodating Can recommend hotel in every way Especislly central location close to Msny museums, shopping, and the Tube. Will stay there again - a treat!Genuine Hotels.com guest review
"Ashburn in Kensington."
Our stay at the Ashburn was fantastic. Everything that you hoped in a hotel was well perceived in Ashburn Hotel. All the staff members were helpful and friendly. The location radius to all the major restaurants, underground stations and the continental breakfast was more than expected. Really enjoyed our stay at Ashburn.Genuine Expedia guest review
The towels, robes and decor etc. of the hotel was pretty old and worn out. The person cleaning room didn't do a good job they left a dirty spoon on night table another time an empty water bottle. The worst of it for me was - I can hear when the room above me flush their toilet which was gross and annoying. I told the front desk they said they said the […] guess was checking out that same day and they will reassign the new guess to another room. I can't imagine no one complain about the toilet the water sound so loud like it was in my room... I would never stayed they again Read moreGenuine Hotels.com guest review
"It depends of the purpose of your stay"
My husband and I stayed 6 days for our vacation in London. I specifically picked this small hotel because all the good reviews from Hotel.com. I thought we want to experience how English people live. The style of the hotel is very close to other apartments in the neighborhood. But we found out it's bit of disappointing of this hotel. The hotel is small. […] But it's clean for sure. The room (603) we had is on the side of the hotel on the first floor. The only thing you can see are some broken window frame laying against to the well. So the entire week, we didn't open the curtain. Our room is right above the kitchen, every night the smell came from the air pipe. you really feel you sleep in the kitchen. The towels are clean but old and should be replaced. The breakfast is nice but same everyday. I wish they could be little bit different. Think about you eat the same thing for 6 days...The location is close to the tube but is a bit walking distance to all the local pubs and shopping place in Kensington street. There are lots of disappointment for the hotel. but I have to say the front desk people are very good. The gentleman name Shawn, he is extremely helpful. He knows all the good pubs...all his recommendations are great. The only dinner we went on ourselves is a Asian restaurant named "Umami". Do not go there, the food is salty and pricy. Overall, if you are from America and use to the big hotel...chose Holiday Inn or Mariott. Read moreGenuine Hotels.com guest review
"Hotel staff who care"
This little boutique hotel is very well situated near all of the major museums, including the V & A. What distinguishes this hotel are all of the little touches and helpful and pleasant staff. My husband and I arrived to celebrate our 25 wedding anniversary and were upgraded to a beautiful suite. The hotel has terrific breakfasts, champagne in the evenings, […] upscale toiletries, free bottled water and a small gift (lip balm, etc) left at you bedside each day. We will return. Read moreGenuine Hotels.com guest review
"A hotel with a bit of charm"
If you want a hotel with a bit of charm and vintage flavor, this is a good choice. We wanted a place that was not all modernized and indistinguishable from all the others in every city everywhere. Ashburn delivered. The rooms were comfortable, rather spacious by London standards. We had a problem with heat in our room on arrival, but the staff arranged […] a different room for us. Read moreGenuine Hotels.com guest review
"Good for location"
Location and staff great.. Room very clean. Breakfast very nice. About due for renovation. Room was very small so be prepared.Genuine Hotels.com guest review
"Close to everything, outstanding customer service"
I recently stayed at this hotel for 3 days during our stay in london with my 4 year old daughter and adult step daughter and we all had a great experience. The hotel room was beautiful and plenty spacious for both of us, the bathtub was wonderful, the breakfast was plentiful and great and I have to say the biggest standout was the customer service - […] WHICH WAS OUTSTANDING!! From start to finish - perfect service. The best we experienced in all of London. They also have free champagne in the lobby at 7 (they also have a fabulous Chilean Pinot Noir, fyi) and the concierge offered us champagne early since we were leaving for the night. We will be back when we are next in London! Read moreGenuine Expedia guest review
"Nice Hotel convenient location"
My husband and I spent 4 nights in this hotel and really enjoyed it. The room was cute, quiet and comfortable. We would definitely consider staying there again.Genuine Expedia guest review
"Great location, nice room"
I like this part of London to stay. The room was very nice(number 15). The included breakfast was very nice. Would recommend to anyone.Genuine Expedia guest review
This was our second stay at the Ashburn Hotel. It's in a wonderful location, about one block from the tube. The neighborhood is quiet. Very good restaurants are nearby. The staff at this hotel is very helpful and pleasant. Nice Continental breakfast. Would definitely stay again.Genuine Hotels.com guest review
"Star Rating "2""
I was very impressed with the hotel's location but not it's star rating. I think it deserves a 3 and 2 star rating. The staff were somewhat rude and annoyed with our questions of recommendation of places to eat and sites to see. They spoke English with a heavy accent so that if we asked them to repeat; they seemed annoyed except a couple to say the […] least that seemed helpful. The hotel rooms looked somewhat shaggy and were not well maintained ( AC and bathroom vents were not functioning properly) and even when staff had been notified; no follow through was attempted. Read moreGenuine Expedia guest review
"Great local neighborhood."
Second time we've stayed there..close to Glouster Rd. tube stop.Genuine Expedia guest review
"Great Location, near Clouster Rd Tube"
The hotel s nicely situated, the hotel staff are good. The Buffet Breakfast in rather lean on variety.Genuine Expedia guest review
"Excellent Place to Stay!"
Best boutique hotel I've ever stayed at. Quality amenities in the room, excellent breakfast included, great concierge service, and friendly and helpful staff. Thank you.Genuine Hotels.com guest review
"Excellent hotel very close to Central London"
Excellent non-chain hotel close to Central London. Just a block away from some of the very best (and free!) museums (Natural History and V&A). Less than 5 minute walk from the Tube station (Gloucester road station). You can save a bunch on airport transportation by taking the Piccadilly line from Heathrow (all terminals). Room was quite nice - they […] gave us a free upgrade to a superior deluxe room which was bigger. Room amenities were about right for the price - nothing too fancy but nothing too shabby either. Their daily breakfast buffet was pretty decent. Love the English tea. Overall, highly recommend staying here if you want to be close to Central London and want a lovely "English" experience :) Read moreGenuine Expedia guest review
"Hotel was very quaint"
We had a wonderful time in London and staying at the Ashburn. Hotel was very quaint and staff was friendly and helpful. Room was small but worked for us.Genuine Expedia guest review
"Beautiful, close to everything and wonderful staff"
My daughter was on her study abroad and I came for a mid summer visit. I knew she would be tired of dorm life and wanted to book some place "special". It was perfect. Great rooms. Spotlessly clean and lovely breakfast. White linen tablecloths. PerfectGenuine Expedia guest review
"NO AIR CONDITIONING, HENCE LOW SCORE"
We arrived and had been given a room at the rear 'with air con', but we opted for a front facing room with broken air con, but with portable air con unit. This was good until the traffic noise kept us awake. It was to be fixed the next day. This didn't happen, and floors 2 and 3 remained 'very warm'. The air con unit leaked onto the carpet, which we […] told the staff about, but to no avail. It was like Fawlty towers with the staff sometimes, but they were efficient and polite to guests. The hotel is in a great position, even got to see the royals going to visit the new arrival. In all, the hotel was very pleasant and the continental breakfast was very very nice, better than the cooked breakfast. Due to the air con break down, all those guests received free drinks in the bar, very nice touch. Thank you Ashburn hotel. Nearest tube, Gloucester Road, 100 yards away. Read moreGenuine Expedia guest review
"Very nice hotel"
This hotel was close to the underground and walking distances to many areas. I would highly recommend staying here. The hotel was very quite. The room was large and well maintained.Genuine Hotels.com guest review
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