"A great choice for your London stay"
The hotel and its staff were wonderful.Genuine Hotels.com guest review
GOOD PLACE I LIKED THE COMPLEMENTARY DRINK EVERY DAY ROOMS ARE CLEAN BUT SMALL AS MOST OF CENTRAL LONDON HOTELS I DO NOT LIKE THE TV ( only 20 channels ) GOOD BREAKFAST AND HOTEL GAVE ME AN OPTION TO HAVE COMPLEMENTARY EGG DISH SINCE THEY DO NOT OFFER HALAL MEAT. overall it was good choise and I will sure book againGenuine Expedia guest review
nice hotel for the money - Beds could be more comfortable but very clean and nice locationGenuine Hotels.com guest review
I have stayed at this hotel a number of times. You cannot beat its location both for access to Heathrow (tube station is 5 mins away) and the Knightsbridge area/rest of London. There are plenty of bars and restaurants close by but just far enough away that you don't have to deal with the noise. The staff are exceptionally helpful and very knowledgeable. […] I love the rooms as well as they have character rather than that cookie-cutter feel you get in many hotels. Read moreGenuine Hotels.com guest review
"A fantastic value in London"
Great rooms. Excellent Service. Free Wi-Fi, Free Breakfast and Queen Beds all at a reasonable price! The hotel is very close to the Piccadilly Line station, bus stops and the hop-on, hop-off tour buses. There are many restaurants around, and even a small supermarket. It is within walking distance to Kensington Gardens and a few other attractions, other […] things are a quick hop on the tube to central London. Getting there from Heathrow airport was an easy 30 minute ride on the tube (no transfers needed). The concierge was very helpful with theater reservations and other tickets. The only thing I would change is the shower door. It was very hard to move and never closed quite completely so there was some splashing. I would definitely recommend this hotel and will stay there again. Read moreGenuine Hotels.com guest review
"Third Year in a Row at the Ashburn"
This was the 3rd year in a row I stayed at the Ashburn. This hotel is perfect for me. It's close to the Tube (Gloucester Road station, Picadilly Line goes to/from Heathrow), very comfortable and attractive, and they serve breakfast on site. There are restaurants, supermarkets, and novelty shops all within easy walking distance. Knightsbridge (Harrod's!) […] , Kensington Gardens, and the Victoria & Albert and Natural History Museums also are within walking distance. Read moreGenuine Hotels.com guest review
We upgraded to the "king" room, which only implies that the room it's self is larger and has a bathtub. I understand that all beds are the same size, only room size differs with the descriptions; "queen" room is smaller and only has a shower. Breakfast offerings were delicious, served promptly and reasonably priced; staff was very helpful and friendly. […] The bar/lounge was a nice respite after a busy day. Read moreGenuine Expedia guest review
"plugs near a mirror!!!!!!"
Your service is second to none and we would stay again in a heartbeat! I just didn't get why you had no plugs for hairdryers near a mirror? I get why they aren't in the bathroom, for safety, but I am severely nearsighted and had to look clear across the room and do my hair using the mirrors on the closet doors. It was very frustrating. Please know that […] we were happy with everything else. Thank you so much for a wonderful stay! Read moreGenuine Hotels.com guest review
"Great hotel with a great location"
We loved the Ashburn hotel. The room was surprisingly large (a twin room) and spotlessly clean. The amenities were as described, e.g. robes, slippers, breakfast, small refrigerator in the room, etc. The hotel was very close to the tube - about 1 1/2 blocks and we felt very safe walking around the area. Next to the tube were a grocery store, and a Boots […] pharmacy. We very much appreciated the services of the two concierges who were very helpful and the young lady who served as receptionist. And, of course, who doesn't love a glass of champagne at night! Read moreGenuine Hotels.com guest review
no wifi for 2 nights in a row of out 5 nights staying there. previous comments also complaint about this issue. It seems this happens constantly. the hotel failed to fix it. we wouldn't choose a hotel without wifi service. It was frustrating not having internet. what was even more frustrating was that the staff insisted wifi worked well, and that something […] must be wrong with our computer Read moreGenuine Expedia guest review
Internet service required a new password each day and was interupted at times. Convienent to trains,nice neightborhood, quality amenities, rooms was a bit small with limited closet space but were comfortable. Staff was helpful.Continental breakfast was OK, limited bar menu.Genuine Hotels.com guest review
"Really- this place was superb!"
I had an amazing experience at this hotel. I was lucky enough to be upgraded to a King size room. The view was of the city road and was really breathtaking for someone new to the city. I loved the setup of the room and though that the bathroom was great. I had lots of room. I was able to walk to the Underground system in about 5 minutes. There is a […] lovely grocery store nearby on the way to the Underground. The area is great. There are some restaurants, a souvenir shop with a post office, and a charity shop nearby with amazing finds (called Zara). The hotel's concierge was amazing. I was able to catch a show for half price while I was in town. I also though that the breakfast was amazingly good. One night I ordered a light meal off the room service menu. The food came quickly and was really tasty. I would love to stay here again next time. Really- this place was superb! Worth every penny (or pence ;) ) Read moreGenuine Expedia guest review
A lovely hotel...small and perfectly located between two tube stops and loads of charming, small restaurants. It is just a 9 block walk to the V & A and natural history museum. The staff were friendly and helpful...and the amenities included in the price were amazing...a full breakfast in the lovely breakfast room, free wi fi and a glass of good champagne […] each evening. Would definitely make the Ashburn my hotel next time in London. Read moreGenuine Hotels.com guest review
"A faux boutique hotel, beware!"
This hotel appears to be an upscale boutique hotel but it is anything but! We booked this hotel based on the the reviews written here and were very disappointed. While the rooms are tastefully decorated and the bathroom is done quite well, the mattress and bedding is more like a Hotel 1, Cheap and very uncomfortable. We asked at the receiption for a […] room with a better mattress and was told that this is the mattress that is in every room. The food was horrible. For a boutique hotel the food is on the level of a one star US hotel. The soup was, I believe, canned and the bread resembled that of spongy wonder bread. The morning continental breakfast consisted of packaged baked goods, wonder bread for toast and boxes of cereal. The carpeting in the hallway and in the stairwell was old and dirty. At the end of a long day of sight seeing this hotel is very cold and unfriendly and the bed will leave you in ruins! My recommendation is to save your money, go to a hotel that is a 2 star and you would get the same level of service or get a good recommendation for a real four star hotel. There did not appear to be many people staying at this establishment. When we left the gentleman who was checking us out never said I hoped you enjoyed your stay with us, or how did you enjoy your stay with us. He said you are paid up. No have a nice day or anything. Very unhappy people. Beware! Read moreGenuine Expedia guest review
"Location & Helpful Staff"
Access to the Tube, museums, a Waitrose grocery, and parks was excellent. Staff members were helpful; the internet connection was always robust; and the continental breakfast was good, varied, and ample. Having a paper at the door each morning was a plus as were the Gilchrist & Soames bath products. Our room was smaller than other reviews seemed to […] suggest, fairly typical of British and European rooms. We would only stay there again if we could book one of the larger rooms. In an attempt to include a desk, small table, comfy chair, etc., the room was too crowded with furniture --- even for us with only carry-on luggage. Other than that, a pleasant hotel in a nice area. Read moreGenuine Hotels.com guest review
"Great place to stay while in London"
Nice and clean hotel, the rooms were a decent size and well kept. The location is superb as it is a 2 minute walk to the Gloucester Road tube station. This hotel is ideal for everyone and well recommended.Genuine Expedia guest review
"Excellent choice for a London visit!"
The Ashburn is just around the corner from the underground (Circle, District and Piccadilly lines.) Staff were exceptionally courteous, professional and helpful. Complimentary champagne in the evening; delicious and very good selection for breakfast. Kensington is a marvelous area and a wonderful choice of locale as its still in zones 1 and 2 on the […] tube. Also, consierge recommended Olive, a superb Italian restaurant on Gloucester Road and we were not disappointed! Read moreGenuine Hotels.com guest review
"Great Hotel --- Just make sure the heat works"
Great hotel, decent size rooms, showers, and great amenities. Very close to the tube and near some good pubs and restaurants. THe only problem we ran into was our heat did not work and we had to get a space heater that night as it was cold in our room in December. BUt overall service was great.Genuine Hotels.com guest review
"Great homebase for sightseeing"
This was our first visit to London and we had a lovely stay at the Ashburn. The staff was friendly and helpful. The breakfast buffet provided a good start to our busy days. The location - just two blocks from the Tube - was great and made getting around easy. The room wasn't big, but the bathroom was bigger and nicer than we expected. We honestly didn't […] spend tons of time in the hotel, but the time we were there was quite comfortable. Read moreGenuine Expedia guest review
"wonderful, convenient hotel"
convenient, clean, friendly, with small but doable roomsGenuine Expedia guest review
Small, comfortable hotel in a great location with an extremely friendly staff. Within one block was a full grocery, several excellent restaurants, and the Gloucester tube stop which services lines to the major attractions. Have traveled to Europe many times and would definitely return to this hotel while in London.Genuine Expedia guest review
I am very satisfied with this hotel and will definitly recomend to others ..Genuine Expedia guest review
"Perfect London Hotel"
We were delighted with the Ashburn from the time we entered into the front door. The location was one block from the Underground and near fun pubs and restaurants. We felt completely safe coming and going at any time of day. The staff was helpful and friendly and the continental breakfast was more than adequate. We will stay there again on our next […] visit to London. Read moreGenuine Expedia guest review
"Good Value, Elegant, Some Drawbacks"
This hotel is elegant and well maintained, with a friendly staff. It's very convenient to the Gloucester Road tube stop, and thus to most of London. Breakfast (included) is great. We had a few issues with a hard bed, a delayed maid service, and dysfunctional air-conditioning, but overall a pleasant stay.Genuine Expedia guest review
We now stay at the Ashburn whenever we come to London. This year we had three separate stays there as we flew into London, then traveled to Scotland and back to London before flying to Oslo then back to London again after touring Norway. It's fabulous! Great service, luxurious rooms, fantastic breakfast. They gave us room upgrades without asking when […] they weren't fully booked. South Kensington is a terrific neighborhood. The concierge was very helpful. If force to make one criticism, it would be that the carpets were soiled in spots. Otherwise, it was spotless. Read moreGenuine Hotels.com guest review
I had stayed at the Ashburn once before. This time, when I arrived I learned that there was a problem (a water leak or something) and they had to move me. They were very accommodating: offering me refreshments, booking a suite for me at a nearby hotel, and paying for a taxi to move me there and take me back to the tube the next day. Much appreciate […] d. Read moreGenuine Hotels.com guest review
Location was terrific. Staff were incredibly helpful. Breakfast was delightful. We shall book again if back in London.Genuine Hotels.com guest review
Great location - nice staff and charming hotel room. Big room by London standard. Carpet can do a bit of a clean and some paint job wouldn't hurt. However the longer you stay the more you are subjected to its charm.Genuine Hotels.com guest review
"A nice place!"
If you are used to Fairmont extravaganzas, this may feel too cosy for you. However, the staff are friendly, the location is close enough to walk to anything downtown you'd want to see, and for the price, I thought it was great.Genuine Hotels.com guest review
Staff were brilliant very polite even housekeeping, my room was spotless. Would most definitely stay thee again.Genuine Hotels.com guest review
the reception and concierge staff was very helpful. we booked our theater shows and our hop on hop off bus rides with them. tube and bus rides were only a block away.Genuine Hotels.com guest review
"Desirable location in South Kensington"
The hotel premises and staff were all lovely and very welcoming and helpful. Client service is definitely one of the priorities for this hotel. We would stay here again without hesitation.Genuine Expedia guest review
"Very enjoyable stay"
We booked the Ashburn Hotel as it was close enough to the Royal Albert Hall and we, being reasonably fit, could walk there and back. It is a little way out of the City though if that is what you are wanting. The staff were excellent, the continental breakfast was good, the room and bed comfortable and we enjoyed our stay. This was our second stay and […] we will be happy to return. Read moreGenuine Hotels.com guest review
Brilliant location and very helpful staffGenuine Hotels.com guest review
"Very nice hotel lots of amenities close by"
Enjoyed our stay Thought this was only going to take a minute!!!!!!!!Genuine Expedia guest review
"Lovely hotel, excellent location"
Fantastic value hotel in a great location, just a few minutes walk from Gloucester Rd tube station. It's on the Piccadilly line, the same line as the tube from Heathrow so very handy if you're flying in there. I had a room at the back of the hotel so it was completely silent. Lovely spacious double room, the antique-style furniture was beautiful and […] made it feel far more luxurious than what I paid for it. It was the same price for a double as for a single, a nice change as a solo traveller used to being put into a single room that's really a cupboard with a bed! The bathroom has a very large shower, which I prefer to the usual bath. Nice toiletries and you're left a treat of a mini toiletry each day! e.g. facial spritz, lip balm. Nice change from the usual chocolate. The continental breakfast is fine, selection of breads and hams. There's the option to upgrade to a cooked breakfast, can't remember how much it was bought I thought it was very reasonable by hotel standards. I'd definitely stay here again. Read moreGenuine Expedia guest review
My wife and I wanted to stay in the south Kensington area but didn't want to stay in a large chain hotel, so opted for the Ashburn. The hotel is located in a really convenient location less than 5 minutes walk from Gloucester Road station. Our room was very large and well appointed with everything we required for our stay. The hotel has free wifi too […] and offers a free glass of prosecco in the evenings. The bar had a good range of spirits, wines, cocktails and drinks at very reasonable prices. Breakfast was good with a range of continental items (cooked breakfasts cost a little extra). I would definitely recommend this hotel and wouldn't hesitate to stay here again. Read moreGenuine Hotels.com guest review
I've stayed in several mid-range hotels in the neighborhood and this is certainly the best. It's well located for the Tube, local restaurants, shops and tourist sites. The staff are friendly and helpful and the room/bathroom were better appointed that comparable hotels. Small touches such as a free breakfast, wifi and a newspaper added to the exper […] ience. Read moreGenuine Hotels.com guest review
"Heating and heater broken in middle of winter"
We got there early before set check in time. We were kindly offered another room that was available due to our room being unavailable at the time. We were given an upgraded room but was a smoking room which was not what we booked. But on checking the room out you could not tell the difference. Unfortunately we found late that evening after returning […] after dinner and a very long cold day. Our room central heating wasn't working. Neither was the portable heater in the room. Room night staff came and replaced it with another portable heater which was faulty and blew the rooms fuse and the rooms power twice. Due to this we had to sleep in freezing temperatures with a thin quilt in a nice room on the basement level of hotel which had a huge bay window making the room colder. The hotel did offer us a full English breakfast due to our situation but had to decline as we were checking out and already had breakfast. Read moreGenuine Expedia guest review
Great location, very handy to the tube. Staff we're very friendly. Having the newspaper delivered every morning was very nice.Genuine Expedia guest review
Elena on reception made checking in pleasant and easy and the room was well furnished with a very comfortable bed, good large screen TV and even though it was over a busy junction the soundproofing was excellent. Breakfast was adequate and included in the price. It comprised of the standard continental fare and the coffee was very good. Cooked options […] were available at extra and reasonable cost for a London hotel Location is very close to Gloucester Rd tube and there are plenty of pubs and restaurants and shopping facilities immediately adjacent. Museums are a few blocks away so all in all a great location Read moreGenuine Expedia guest review
My husband and I traveled to London for the weekend and stayed at the Ashburn Hotel. We were immediately greeted by a friendly and helpful staff member upon arrival. We were upgraded to a beautiful suite with a few little extras for an enjoyable stay. We were very pleased with the Ashburn and all it had to offer. We would most definitely stay again […] . Read moreGenuine Expedia guest review
"Nice hotel good location"
Tidy, clean rooms. Good location close to Gloucester road station. Hotel staff all very friendly and helpful. Room service was rather slow but this was my only complaint!Genuine Expedia guest review
"Nice hotel close to holiday inn"
Well worth considering as alternative to the bland chains. We had basic small double room. Bed was sloping and too firm for my pregnant wife but others were commenting on how comfy beds were, so maybe it was just ours. Nowhere to dry towells or I suppose any wet clothes therefore. Otherwise it was a nice room with at least what you would expect and […] in some ways a bit more. Free drink in bar was much appreciated as was the bottled water and safe. Shower v good too. Only other gripe was the buffet breakfast was weak..but it was free and that is rare for London! Staff all very friendly. Location was quiet and convenient. I would probably look around a bit next time and end up staying here again as the positives outweigh the niggles. Read moreGenuine Expedia guest review
We stayed here for 2 night weekend break. The location was perfect for the tube to and from Heathrow and also for seeing London easily. There is a good choice of restaurants in the area but we enjoyed excellent food in the hotel along with the complimentary champagne in the evening.The room was clean, comfortable and well furnished and the bottled water […] every day was a nice touch, as was the little gift from housekeeping. The continental breakfast was substantial with a good choice of cold meats and cheese along with freshly made tea and coffee but a hot breakfast option was available too. The staff were extremely helpful and were happy to mind our luggage after checkout as we were on a late flight. Overall we were delighted with this hotel and would recommend it to friends. Read moreGenuine Hotels.com guest review
"Very attractive small and friendly hotel"
Very close to Gloucester road tube; the staff really do care about their customers and remember things about them. The hotel itself has very personal touches near to art deco in style. Usual faciliies are all there with the good extras of large tv, impressive toiletries, free internet wifi, safe, various pretty table lights, towelling, and a great shower […] and bath. Being a smaller hotel it is a more personal and friendlier place and it really shows Read moreGenuine Expedia guest review
"Very Pleasant Hotel"
Spent 2 nights here which was very pleasant and hotel is in an excellent location close to Gloucester Road tube for our trip to Arsenal to watch the football game. As it was our birthdays they upgraded us to a suite which was very spacious, comfortable, light and airy. Although the room was great, it fronted Cromwell Road and the traffic noise was somewhat […] disturbing to the tranquility of the room (next time will ask for a room not on the main road). Also the room could have been cleaner.......there was a thick layer of dust on the ornamental bedside lamps as well as the ornate timber furniture and along the edge of the carpet adjacent to the skirting boards which played havoc with my dust allergies. Unfortunately the lifts had broken down the day prior to our arrival so we had to trudge up and down the stairs to our room on the 4th floor.....was good exercise! The breakfast room is delightful with relaxing music and the breakfast itself fresh and delicious......great coffee too! The staff were extremely helpful and polite. Would definitely stay here again. We dined at "Ask An Italian" which was fabulous!! All in all a wonderful and memorable stay. Read moreGenuine Expedia guest review
"Lovely hotel with beautiful bar."
Enjoyed the hotel and the decor. The bar was a very nice place to relax and enjoy a drink. The rooms where very well designed and quiet.Genuine Expedia guest review
"Fewer boutique touches, more hotel basic comfort"
The Ashburn tries hard. It pampers its guests with small, well-appreciated attentions (bottled water in the rooms, a little box of mints, a welcome drink). The staff is clearly dedicated and pleasant, particularly the waitresses. Unfortunately, these positive features are not enough. In a hotel, I look for comfort and convenience. The room was very […] small, and so was the bathroom. I believe it was the smallest, and most inconvenient hotel bathroom I have ever seen. On arrival, the lift, the only one in the hotel, was not working, a situation that lasted for a full three days. As I was writing these lines, I checked the hotel's site descriptions and photographs of the rooms as well as the terms of my reservation with Expedia, and I believe that I was given the wrong room (104). Expedia should check on this matter, and let me know. Read moreGenuine Expedia guest review
The Ashburn is very accessible from Heathrow (LHR). Take the Picadilly Line to the Glouster Road tube station and walk 3 short blocks. The included continental breakfast was very good. The staff were all friendly and helpful. The location of the hotel is great and within walking distance to the Natural History Museum and the Victoria and Albert Museum. We […] would recommend two very good restaurants located nearby: the Bombay Brasserie and Bibendum. Our only complaint was that the beds are very hard but we've found this throughout Europe. The room décor was lovely and the room and bathroom were very clean. Read moreGenuine Expedia guest review
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