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1 room, 2 adults
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238 Jaffe Road, Wanchai, Hong Kong, Hong Kong, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 472 reviews)

  • Wellness
    Great wellness & sports facilities
  • Location
    Great location
  • Cleanliness
    Quite clean
  • Room
    Room is all right
  • WiFi
    Bad internet service
  • Comfort
    Uncomfortable

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Very pleasant place to stay in Wan Chai"
The Novotel is a comfortable and good choice for a reasonably-priced stay. The service was very friendly, staff helpful with getting taxis and so on. The room was slightly smaller than expected, and the facilities (breakfast buffet, bar) are most acceptable and modern without being luxurious. The immediate neighbourhood is colourful and noisy, and the location is well-connected to various parts of Hong Kong Island.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Philip Thank you for your review on hotels.com We were delighted to learn that you had an excellent stay in our hotel and that you found our staff are friendly and helpful. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
2 night trip Nov 13, 2015
Philip
AS
5.0 / 5Outstanding
"Enjoy Weekend"
Enjoy relaxing weekend there with friends
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Wei, Thank you for your feedback on Hotels.com We were delighted to learn that you had an enjoyable stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
1 night trip with friends Nov 7, 2015
Wei
AS
3.0 / 5Good
"Ok"
Ok but no nearby malls
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Vivian Thank you for your review on Hotels.com We were pleased to read that you enjoyed your stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
3 night family trip Oct 29, 2015
vivian
PH
5.0 / 5Outstanding
"great stay"
excellent..as always, great service at the desk. Need to somehow advise taxis that back street is the only access.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear graham Thank you for your review. We were pleased to read that you had an excellent stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
1 night trip with friends Oct 27, 2015
graham
AS
4.0 / 5Excellent
Pleasantly quiet.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Guest Thank you for your feedback on hotels.com We were delighted to learn that you had an enjoyable stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
1 night family trip Oct 24, 2015
A Traveler
SG
4.0 / 5Excellent
"Good choice"
Everything was just great
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Jan Thank you for your review on Hotels.com We were delighted to learn that you had an enjoyable stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
1 night business trip Oct 16, 2015
Jan
SG
4.0 / 5Excellent
"Good location"
Between Wan Chai and Causeway Bay. Pretty near to Star ferry too.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Guest, Thank you for your review on Hotels.com We were delighted to learn that you enjoyed your stay with us. We all look forward to welcoming you again soon. Regards, Darren Cann General Manager
3 night family trip Sep 9, 2015
A Traveler
SG
4.0 / 5Excellent
"Great location, close to Convention Centre"
I enjoyed my stay and found the facilities excellent and the staff very helpful.
Genuine Expedia guest review
Response by Novotel Century Hong Kong
Dear Guest, Thank you for your feedback on Expedia. We were delighted to learn that you had an excellent stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Regards, Darren Cann General Manager
Other trip Sep 13, 2015
A Traveler
AU
4.0 / 5Excellent
A/C too cold in public areas
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Guest Thank you for your feedback on Hotels.com We were delighted to learn that you had an enjoyable stay with us. We all look forward to the pleasure of welcoming you again soon. Regards Darren Cann General Manager
1 night business trip Aug 20, 2015
A Traveler
AS
4.0 / 5Excellent
"Nice hotel, WanChai fun & shops"
Simple hotel, nothing fancy, but has nice pool, and sauna, good food and staff able to converse in English well.
Genuine Expedia guest review
Response by Novotel Century Hong Kong
Dear Kurt Thank you for your review on Wotif. We were delighted to learn that you enjoyed your stay in our hotel and that you found our staff are friendly and helpful. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
Other trip Aug 5, 2015
Kurt
AU
4.0 / 5Excellent
"Good hotel with easy access"
Good location with free shuttle for express ticket holders. Staff friendly, and good to have a pool with a late closing time. Recommend!
Genuine Expedia guest review
Response by Novotel Century Hong Kong
Dear Guest Thank you for your review on Expedia. I was pleased to learn that you enjoyed your stay in our hotel and that you found our hotel is convenient. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
Other trip Aug 1, 2015
A Traveler
AU
4.0 / 5Excellent
"Novotel experience"
My stay in Novotel this time was surprisingly better - the bed was firm. In the past, I have had soft, lumpy mattresses which made staying in the Novotel Wanchai an experience I did not look forward to. The staff at the hotel are efficient. Location is fantastic, no doubt. Close to Pacific Coffee, and to the bridge to Wanchai Ferry Terminal.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Guest Thank you for your feedback on Hotels.com We were delighted to learn that you had an enjoyable stay with us. It is encouraging for us to learn that our services are satisfied by our guests. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
3 night business trip Jul 8, 2015
A Traveler
SG
4.0 / 5Excellent
"Business trip"
business trip so location good as near my office
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear David, Thank you for taking the time to write us on Hotels.com We were delighted to learn that you enjoyed your stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards, Darren Cann General Manager
3 night business trip Jul 11, 2015
David
SG
5.0 / 5Outstanding
"Great hotel"
Great, friendly, helpful staff. Room very comfortable-19th floor partial harbour view. Great bathroom accessories. Seafood buffet very good but we were disappointed in the cost of bottled wine. We feel they were way overprices as were drinks at the pool. Apart from that the hotel was excellent.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Maria Thank you for your review on Hotels.com We were delighted to learn that you enjoyed your stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
1 night romance trip Jul 5, 2015
Maria
AS
5.0 / 5Outstanding
"Very satisfied"
Very pleasant. Hotel staffs were friendly and approachable. Location was excellent. Only a 5mins walk to a metro station. Plentiful of convenience stores and restaurants/cafes around the area. Hotel even provided a baby cot for us FOC. We definitely wouldn't hesitate to return again.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Boon How Thank you for your review on Hotels.com We were delighted to learn that you enjoyed your stay in our hotel and particularly value our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
2 night family trip Jul 1, 2015
Boon How
IE
4.0 / 5Excellent
"Excellent changes"
Excellent hotel for my business needs. Service has certainly stepped up over the past year and staff were extremely helpful and friendly.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Louise Thank you for your review on Hotels. com We were delighted to learn that you enjoyed your stay in our hotel and that you found our staff are friendly and helpful. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
6 night business trip Jun 30, 2015
Louise
AU
3.0 / 5Good
"The room was a little bit run down"
The hotel is okay and the location good. I was shocked that there is no wi-fi connection in the room. The bed was good and the breakfast excellent
Genuine Expedia guest review
Response by Novotel Century Hong Kong
Dear Archie Thank you for your review on Expedia. We were delighted to learn that you enjoyed your stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
Other trip Jun 10, 2015
Archie
GB
5.0 / 5Outstanding
Excellent Hotel in a good part of Hong Kong, Everybody very helpful
Genuine Expedia guest review
Other trip Jun 3, 2015
Brian
AU
3.0 / 5Good
"A bit cramped and slow service but not unpleasant"
Despite booking a king bed we were given twin beds. The room was incredibly small but I shouldn't complain as the price was excellent. Staff at the reception desk are woefully slow and there only seems to be a couple on at a time, despite there being numerous staff who don't appear to be doing much at the concierge area. I'm not entirely certain how it can take someone so long to photocopy a passport but here it seems to be an activity that takes approximately 5 minutes as opposed to a few seconds. Facilities wise, the room was well appointed with all the usual things though the phone was broken and had to be replaced by house-keeping. It was done promptly which was appreciated. WiFi is not complimentary in the guest rooms but is available in the lobby. I don't know why but it seems ridiculous in this day and age not to have complimentary WiFi. Despite providing the check-in staff with my Accor membership details it seems they fail to have entered it in as this booking is not appearing on my Accor statement.
Genuine Expedia guest review
Other trip Apr 26, 2015
Dom
AU
5.0 / 5Outstanding
"Great hotel & service"
Had a great time staying at the hotel. Everything were great from the staff to the room.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Vinh Thank you for your review on Hotels.com I was pleased to read that you had an excellent stay in our hotel. It is always encouraging to learn that our guests are satisfied with our services. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
3 night family trip Apr 3, 2015
Vinh
AU
4.0 / 5Excellent
from arrival to deparyure, the staffs are very friendly and helpful, the room is clean and the services is good.
Genuine Expedia guest review
Other trip Apr 13, 2015
Joseph
CA
2.0 / 5Fair
"Not the best Novotel"
Room was small and smells
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Andrew Thank you for your review on Hotels.com We were disappointed to learn that you found our room is smelly. I have passed your comment to our Executive Housekeeper to rectify the problem immediately. Please accept my apologies for the inconvenience that we may have caused you. We do hope we will have the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
4 night romance trip Apr 2, 2015
Andrew
GB
2.0 / 5Fair
"Roomsafe"
Came to the hotel room. The room safe did not work, tried to call the reception to get it fixed. No one answered, had to go through concierge and it took 40 minutes before finally fixed. I was starving and wanted to go out to eat, but had to wait for the safe to get fixed. Got no apology from staff that safe was not checked to work before I arrived. During my stay the safe again failed and I almost missed an important appointment waiting for it to be fixed again.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Michael Thank you for taking the time for the review. we were sorry to learn the safe issue with our Front Desk staff. I am now working with our Front Office team to work out a plan to improve the quality of service. Please accept my apologies for the inconvenience that we may have caused you. We do hope we will have the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
4 night business trip Mar 8, 2015
Michael
IE
4.0 / 5Excellent
"It is. Comfortable place with high quality service"
We all liked here. It is a nice place with very good location. The hotel greeting the quest with excellent drinks and nice restraunts.
Genuine Expedia guest review
Other trip Feb 18, 2015
Bob
CA
4.0 / 5Excellent
"excellent"
close to central but in the interesting Wan chai district
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
GB
4.0 / 5Excellent
"Well located, solid hotel"
Good location in the middle of Wanchai. Premier level room was well equipped. Premier lounge had a good happy hour selection of drinks and snacks.
Genuine Expedia guest review
Other trip Jan 20, 2015
C
SG
4.0 / 5Excellent
"Convenient hotel between Wanchai & Causeway Bay"
Stayed one night in Dec 2014. Comfortable bed, clean room. Room size is not large but adequate. A bit difficult to use the TV remote - needed to be close to the TV. Breakfast buffet was adequate - western and Asian options. Was on the premier floor with complimentary Wifi and used the lounge on 23rd floor once - small and can be crowded during evening cocktail time. Good fitness facilities and also a pool. Hotel is located 5-6 mins walk from Wanchai MTR; and probably 6-8 mins walk to Causeway Bay. Plenty of food options within 10 mins walk from the hotel. Would stay again.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear A verified traveller Thank you for taking the time to share your comments with us. We were delighted to learn that you had and excellent stay with us and particularly value our hotel. Your comments on he service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best regards Darren Cann General Manager
1 night trip with friends Dec 30, 2014
A Traveler
GB
4.0 / 5Excellent
"???"
staff there are very helpful to assist u..
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear LEE KUENG Thank you for taking the time to share your comments with us. i was pleased to learn that you had an excellent stay in our hotel and you found our staff are friendly and helpful. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
1 night family trip Jan 1, 2015
LEE KUENG
AS
3.0 / 5Good
"Watch out for a dull neighbourhood"
Good hotel in a not so good neighbourhood
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Kunal Thank you for taking the time to share your comments with us. We were delighted to learn that you enjoyed your stay in our hotel. We all look forward to welcoming you again soon. Best regards Darren Cann General Manager
1 night trip with friends Dec 24, 2014
Kunal
SG
5.0 / 5Outstanding
"Great Location"
Had a good stay - Cant complain on anything. Near to Metro and other amenities.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Sathish Thank you for taking the time to share your comments with us. We were delighted to learn that you enjoyed your visit in our hotel and that you appreciated the friendliness and assistance of our staff. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
1 night family trip Dec 28, 2014
Sathish
GB
4.0 / 5Excellent
"MTR Wanchai in walking distance."
Not far from MTR. There is free airport shuttle right in front of the hotel. Room is quite big compare to other hotel in Hong Kong.
Genuine Expedia guest review
Response by Novotel Century Hong Kong
Dear Knotskie Thank you for taking the time to share your comments with us. We were delighted to learn that you enjoyed your visit in our hotel and that you appreciated the friendliness and assistance of our staff. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
Other trip Jan 2, 2015
Knotskie
GB
4.0 / 5Excellent
"Best Hotel in town for less money"
The perfect place for the family
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Guest Thank you for taking the time to share your comments with us. I was pleased to read that you enjoyed your stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
2 night family trip Dec 25, 2014
A Traveler
AS
5.0 / 5Outstanding
"great"
nice
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear enkh-amgalan Thank you for taking the time to share your comments with us. I was pleased to read that you had an excellent stay with us. We all look forward to welcoming you again soon. Best regards Darren Cann General Manager
3 night business trip Dec 8, 2014
enkh-amgalan
AS
3.0 / 5Good
"Central stay"
Room slightly on the small side but actually didn't need anything bigger, might be a bit if a squeeze for 2 people though. Very clean and that's what is important for me. Very central, right in the thick of it
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Dean Thank you for taking the time to share your comments with us. We were happy to learn that you enjoyed your stay with us. However your comment on the room size is well noted. Please accept our apologies for the inconvenience that we may have caused you. We all look forward to the pleasure of welcoming you again in future. Best regards Darren Cann General Manager
2 night business trip Dec 9, 2014
Dean
GB
1.0 / 5Poor
"terrible"
Terrible
Genuine Hotels.com guest review
3 night family trip Nov 30, 2014
Ai Ling
GB
1.0 / 5Poor
"Verry disappointing , Over priced"
Room is extremely small and not really 24 sqmeter as defined. The toilet is so small that is difficult to turn around. The carpet has sticky feeling. Very uncomfortable. Nobody helps u to carry your luggage to room eventough we have 2 young kids . You have to stop your own taxi. This is very different from other Novotel.Yet the price is relatively high . The photo of the lobby and room shown on internet is really zoom to extra large . Reality was tiny. We stay in other HK hotel before and this is not worth the price paid . No wifi , small 5 feet bed . It should be rated 3 star instead. Surrounding was local old Hong Kong flat and shops.hotel room facing other building.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Ai Ling Thank you for taking the time to share your comments with us. I am sorry to hear that you found the room too small. our hotel standard rooms are of comparable size to most hotels in Hong Kong who are of a similar vintage. May I suggest one of our Premier rooms or a Junior Suite which may suit your family needs better. With regards to our location, we are situated in the heart of Hong Kong Island and we are surrounded by many historical Hong Kong residential buildings. May I suggest for future visits to Hong Kong, you stay with our sister property Novotel Nathan Road which is located in the heart of Tsimshatsui in Kowloon side. Once again, please accept my apologies for your stay not being to the expected standard. I would like to wish you and your family a very Merry Christmas and a Happy New Year. Best regards Darren Cann General Manager
3 night family trip Nov 30, 2014
Ai Ling
GB
2.0 / 5Fair
"Great location; Outdated and dirty facilities"
Staying in the WanChai and Causeway Bay area means you've been there before and know what the location offers (bars, foods and access to the CBD). And the Novotel is right in the middle of it all. Being over 10 years old, the hotel is showing its age with super small rooms, dirty carpets, mold in bathrooms and dated furnishings. For $200/night, there's a lot more in the area offering cleaner and larger accommodations (for less).
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Guest Thank you for taking the time to share your comments with us. Please accept our apologies for the inconvenience that we may have caused you. We have passed your comments to the relative departments to rectify the problem immediately. We do hope that we will have the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
2 night business trip Nov 26, 2014
A Traveler
CA
4.0 / 5Excellent
"Great location close to the convention centre"
Brilliant staff, pleasant room but a little run down, great location and big room for Hong Kong
Genuine Expedia guest review
Response by Novotel Century Hong Kong
Dear Allan Thank you for taking the time to share your comments with us. We were delighted to learn that you enjoyed your stay with us. Your comments on the service provided by our staff are most gratifying. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
Other trip Nov 4, 2014
Allan
AU
4.0 / 5Excellent
"Very good - but could be better"
Three complaints: Like so many other good hotels, the bedding supplied is completely inappropriate for the climate leading to the air conditioning being set at a wasteful 20 degrees Celsius or lower so that you don't wake up in a pool of perspiration. Wi-Fi is free is so many cheaper hotels. Why do the large chains continue to charge. In this case every time one logged in a further charge was incurred. The breakfast was excellent, but there was no light (or continental) alternative.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Peter Thank you for writing us a review. We were delighted to read t hat you had an enjoyable stay in our hotel. Your comments concerning the beddings, air-conditioning and breakfast is well noted. We are now working with each respective departments to improve the problems. Sorry for the inconvenience that we may have caused you. We do hope we will have the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
4 night trip Oct 16, 2014
Peter
AU
3.0 / 5Good
"Good hotle for a stop over"
The hotel was fine for a two night stop over, the rooms were small and there was quite a bit of mould in the rooms, often evident in such tropical climates. The breakfast was excellent. Neighbourhood was good. Overall a good stay.
Genuine Hotels.com guest review
2 night family trip Oct 9, 2014
Penelope
AU
3.0 / 5Good
"Functional but not outstanding"
Functional. Staff were good but not great. Nothing notable about this hotel. Provided everything expected of a 4 star hotel. No more, no less.
Genuine Expedia guest review
Other trip Oct 9, 2014
Anthony
AU
5.0 / 5Outstanding
"Excellent accommodation for the right price"
A really good place to stay and I would choose it again
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear traveller, Delighted you enjoyed your stay and look forward to welcoming you back on your next visit to Hong Kong. Best regards Mark Edwards Director of Rooms
1 night romance trip Oct 3, 2014
A Traveler
AS
4.0 / 5Excellent
"Nice modern hotel in the middle of Wan Chai"
Great nights stay. Very comfortable bed. Great breakfast, lots to choose from. Love the coffee machine!
Genuine Expedia guest review
Other trip Sep 26, 2014
Danielle
AU
4.0 / 5Excellent
Good value and good service.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear JW, Appreciate you leaving a score of your stay with us. Best regards Mark Edwards Director of Rooms
1 night business trip Aug 29, 2014
JW
GB
1.0 / 5Poor
"They did not clean our room..."
they did not clean our room! and they did not even offer anything to compensate it! terrible!
Genuine Expedia guest review
Other trip Aug 30, 2014
MJ
PH
3.0 / 5Good
"Queen side bed is not of western standard."
Novotel Century is in a very convenient location in Wanchai, but we found the queen size bed is really a double bed, and the room is rather small.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear E Wilson, Thank you for leaving feedback of your latest stay with us. I am delighted you found our location very convenient. Being bang in the middle of the island means guest can enjoy all that Hong Kong has to offer either by a comfortable walk to Wan Chai and Causeway Bay or on Hong Kong’s plethora of transport options. I do regret that you found our Queen beds a little small as well as the rooms. For you future visits allow me to suggest our junior suites where guests enjoy a larger space with a separate living area as well as access to our Premier Lounge. The team and I look forward to welcoming you back. Best regards Mark Edwards Director of Rooms
3 night family trip Aug 17, 2014
E Wilson
AU
3.0 / 5Good
"crowded and nosiy at lobby"
Maybe hotel is serving tour group, the lobby is like a market. Room is small. overall below the standards of novotel brand.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear traveller, Thank you for taking the time to provide feedback on your stay with us. Please accept my apologies that the atmosphere in the lobby did not meet expectations. Regardless of the current clientele in the hotel we aim to provide a clean and comfortable atmosphere at all times, which we failed to do so in this case. The hotel is aware of this and are taking steps to try and mitigate the impact of an increase in guest volume at the lobby. Once again thank you for your comments and I hope to welcome you back on your future visits to Hong Kong. Best regards Mark Edwards Director of Rooms
2 night business trip Aug 7, 2014
A Traveler
SG
5.0 / 5Outstanding
"Very good location on Hongkong Island!"
This hotel is modern with friendly stuff and very clean.
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
GB
3.0 / 5Good
"Good location but not a lot more"
The Hotel was okay, nothing special but luckily I got a good deal on the room - it did the job, but not a lot more.
Genuine Hotels.com guest review
Response by Novotel Century Hong Kong
Dear Traveller, I am delighted you were happy with the value/deal that you enjoyed during your stay with us. While I am glad that we 'did the job' we do aim to delight our guests with a clean, comfortable stay in a modern environment. Please accept my apologies if we failed to do so. Best regards Mark Edwards Director of Rooms
1 night business trip Aug 6, 2014
A Traveler
GB
3.0 / 5Good
"1st time in Hong Kong"
We were recommended this hotel by someone who stayed there previously, as we were only there for 2 days it was OK. With Novotel hotels you know what you are getting so we there weren't any problems on the score. The location of it was disappointing however.
Genuine Expedia guest review
Other trip Aug 11, 2014
Linda
AU
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