Good value and good service.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear JW, Appreciate you leaving a score of your stay with us. Best regards Mark Edwards Director of Rooms
"They did not clean our room..."
they did not clean our room! and they did not even offer anything to compensate it! terrible!Genuine Expedia guest review
"Queen side bed is not of western standard."
Novotel Century is in a very convenient location in Wanchai, but we found the queen size bed is really a double bed, and the room is rather small.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear E Wilson, Thank you for leaving feedback of your latest stay with us. I am delighted you found our location very convenient. Being bang in the middle of the island means guest can enjoy all that Hong Kong has to offer either by a comfortable walk to Wan Chai and Causeway Bay or on Hong Kong’s plethora of transport options. I do regret that you found our Queen beds a little small as well as the rooms. For you future visits allow me to suggest our junior suites where guests enjoy a larger space with a separate living area as well as access to our Premier Lounge. The team and I look forward to welcoming you back. Best regards Mark Edwards Director of Rooms
"crowded and nosiy at lobby"
Maybe hotel is serving tour group, the lobby is like a market. Room is small. overall below the standards of novotel brand.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear traveller, Thank you for taking the time to provide feedback on your stay with us. Please accept my apologies that the atmosphere in the lobby did not meet expectations. Regardless of the current clientele in the hotel we aim to provide a clean and comfortable atmosphere at all times, which we failed to do so in this case. The hotel is aware of this and are taking steps to try and mitigate the impact of an increase in guest volume at the lobby. Once again thank you for your comments and I hope to welcome you back on your future visits to Hong Kong. Best regards Mark Edwards Director of Rooms
"Very good location on Hongkong Island!"
This hotel is modern with friendly stuff and very clean.Genuine Expedia guest review
"Good location but not a lot more"
The Hotel was okay, nothing special but luckily I got a good deal on the room - it did the job, but not a lot more.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Traveller, I am delighted you were happy with the value/deal that you enjoyed during your stay with us. While I am glad that we 'did the job' we do aim to delight our guests with a clean, comfortable stay in a modern environment. Please accept my apologies if we failed to do so. Best regards Mark Edwards Director of Rooms
"1st time in Hong Kong"
We were recommended this hotel by someone who stayed there previously, as we were only there for 2 days it was OK. With Novotel hotels you know what you are getting so we there weren't any problems on the score. The location of it was disappointing however.Genuine Expedia guest review
"Convenient hotel on HK island"
Good location with access to MTR. Also free shuttle bus to the airport.Genuine Expedia guest review
"Comfortable stay with good gym facilities"
Was there for an exhibition and its just 10 minitues walking distance. Walk from the hotel and HKCEC is all sheltered. It's good for those going to HKCEC. The hotel is also clean and the gym is in good condition too! Few minutes walk to one of the nicest roasted goose restaurant. Transportation are convenient, the MTR is easily accessible too. 2 stations […] away from tsim tsa tsui. Overall, good for business and casual travellers ! Read moreGenuine Expedia guest review
"Good location and good service"
My partner and I stayed at the Novotel Century Hong Kong for six nights and were pleased with the stay. It was clean, good service by staff, the breakfast buffet was good and the location was close to Wan Chai MTR station so it was easy to get around. It's also close to Hennessy Road and 20+mins walk to Causway Bay shopping. The outdoor pool was nice […] and the gym was well-equipped and well-maintained. WiFi access was good too. Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Angely, Thank you for choosing the Novotel Century on your recent visit to Hong Kong. I am very pleased to see that you found our location convenient for the plethora of activities Hong Kong has to offer, as well as for local transport for getting around. I am especially pleased that you were impressed by the service of our team as well as the hotel's cleanliness. Look forward to welcoming you back to the Novotel. Best regards Mark Edwards Director of Rooms
"Close to convention centre"
Clean hotel with pleasant staff. Very expensive food and drinks. Someone signed a dining room charge to my room and the front desk fixed it pretty quickly at check out. Only real comaint was the super hard mattress otherwise it was a quick walk to the convention centre for the conference.Genuine Expedia guest review
May I suggest servicing of the air conditioning unit in the rooms as the thick dust creates a stale odour in the room. The beds are very comfortable. Breakfast spread was good.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear valued guest, Thank you for taking the time to leave a review. I am pleased to see that you found your sleep comfort to your liking, as well as the breakfast offering - feedback I will pass on to the Director of F&B. Please accept my apologies for the unpleasant odour in your room. I have passed your comments onto our Chief Engineer. I hope to welcome you ack on your future visits to Hong Kong Best regards Mark Edwards Director of Rooms
Ok for short business although have to say when asking advice from staff not helpful sometimesGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Dave, Thank you for taking the time to leave a review. I am pleased you chose us for your business visit to Hong Kong. The helpfulness of our staff is something we are consistantly aiming to improve and I am personally ensuring all our team is going for the appropriate training to improve thier guest service. Please accept my apologies for any shortfall you experienced, as well as my assurances that you will notice a marked improvement on your next stay. Warm regards Mark Edwards Director of Rooms
No fuss easy and prompt check in. Executive Floor room was smaller than others I have experienced in HK, however its was well presented.Genuine Expedia guest review
I have stayed at this hotel a few times before; however, this time I feel that the service is not up to standard. I had to bring my own luggages from the taxi all the way to the room as no one had offered help at all. I remember that during my 1st stay there years ago, the front desk stuff was very warm and friendly. The room is not big but it is alright […] for 2. However, I think that the bath tub could be cleaner. As we were traveling to Shenzhen the next day, the location is the best as the bus stop is right in front of the hotel. Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear ling ling, Thank you for taking the time to write a review on your recent stay with us. Please accept my apologies for the subpar service received and rest assured that measures are being taken. I have personally spoken with both our Front Office Manager and Executive Housekeeper and told them to address the shortfalls you have highlighted. I value your continued loyalty and look forward to welcoming you back on our future visits to Hong Kong. Best regards Mark Edwards Director of Rooms
"Quick overnight option"
No frills but for the price point an excellent choiceGenuine Expedia guest review
Hotel was one of few good points in HK.Genuine Hotels.com guest review
"Small rooms, expensive"
We arrived after 19 hours traveling, tired and wanting to sleep. Room wasn't ready, rooms tiny, extra bed made it difficult to move around. Very expensive to eat or drink. Felt cold and unwelcoming . We moved on day three to the Grand Harbour. 100% betterGenuine Expedia guest review
Response by Novotel Century Hong Kong Dear Valued Guest, Thank you very much for your comment. We are sorry to learn about your unpleasant experience for stay. Your comment has been taken note and passed onto the corresponding departments respective action. Thank you again for your sharing and look forward to welcome you again to Novotel Century Hong Kong soon. Best Regards, Vanessa HO Guest Relations Manager
Great hotel supported by caring staff. Excellent location for restaurants, bars, shopping and transport.Genuine Expedia guest review
"Get what you pay for, and not a jot more"
Staff did their best but the 'hardware' of this hotel isn't great.Genuine Expedia guest review
Response by Novotel Century Hong Kong Dear Valued Guest, Thank you very much for your feedback on your recent stay with us. Your compliments on the staff performance will be shared amongst the team as this is an inspiring recognition of their effort from the guests. Meanwhile, your comment on the hotel hardware is well noted and passed onto management for future operation review. Once again, thank you for your comments and we look forward to welcome you again to Novotel Century Hong Kong soon. Best Regards, Vanessa HO Guest Relations Manager
"close to ferry"
enjoyed our stay,easy walk to ferry only short trip to the other side as opposed to catching the train which is a long trek. nice breakfast buffet too.Genuine Hotels.com guest review
""Non-smoking floors" are actually smoking"
Great location, with a great fitness facility, but disappointed that they do not enforce their non-smoking policy. I was put on a " non-smoking" floor, on which the air quality was very poor. When filing a complaint at the front desk, the clerk merely shrugged.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Valued Guest, Thank you very much for sharing your experience on Expedia ! We regret to learn that it did not meet your expectation of your room arrangement. Please do accept my apologies. Concerning the issue of the non –smoking policy is well noted and we had passed it to our management team to look into it immediately. We hope in the future you will consider staying with us again at the Novotel Century and we will make every effort to ensure you, your family and friends have the best experience. Best Regards Vanessa HO Guest Relations Manager
"Good location close to Kowloon ferry,buses & trams"
A nice Hotel good staff the real plus point is the excellent buffet breakfast for all tastes.Comfortable but small rooms but suficent as you only use the room for sleep.Genuine Expedia guest review
Response by Novotel Century Hong Kong Dear David, Thank you very much for your feedback. Your comments will be shared with our team and they are valuable for the continuity of our service improvement. Please do let me know if I may assist anything in the future. I would be delighted to look after your upcoming reservation at Novotel Century Hong Kong. Best Regards Vanessa HO Guest Relations Manager
Hotel condition was good, location was just outside of shopping, entertainment and food. The worst experience was the staff, impersonal and not helpful in any department. Quick to get rid of you, impartial answers, no awareness of the area and where and how to get to someplace. I will NEVER stay at this hotel.Genuine Hotels.com guest review
"Novotel Hong Kong"
Good location and convenient public transport. We stayed there five nights with different tourist groups staying on the same level. Very noisy in the mornings. The bathroom roof was leaking which was repaired the second day after I had reported to the reception in the morning.Genuine Expedia guest review
"Great facilities and friendly staff"
I stayed at the Novotel Century for 5 nights, so got to know it pretty well. the location is good - a 5 minute fast walk to the MTR and close to restaurants and a 7/11 shop to buy water, if you don't want to pay hotel prices. The rooms are spacious and clean, and the internet was reliable and fast, so great for business purposes. The breakfast buffet […] was amazing - I could have happily stayed there all day, and I can't fault the staff. The evening dinner was another issue, and the food there, and room service, was adequate at best, so I found myself looking for places to eat out. I would still stay here again though, as it had so much going for it. Read moreGenuine Hotels.com guest review
"Small room but good locality"
The room is not big but certainly not the smallest in Hong Kong. It was clean. The air conditioning was not very good. The room was very cold and heater wasn't working, I think. The hotel is just stone throw away from hongkong convention centre and star ferry pier. A short walk to causeway bay. It is also connected to Hong Kong station via free shuttle […] bus. It also near to many good eateries. Location and convenience wise, it is super. Read moreGenuine Expedia guest review
Well priced, clean hotel with friendly staffGenuine Hotels.com guest review
Nice hotel, easy to find, close to the MTR and trams.Genuine Hotels.com guest review
OkGenuine Expedia guest review
"Good buisiness hotel"
Apart from the cold water of the swimming pool, our stay was absolutely impeccable. Walking distance to the Exhibition center, was wery convenient. Good service at the reseption, as well in the restaurants.Genuine Hotels.com guest review
"Avoid if you can"
Poor all round.Genuine Hotels.com guest review
"Very mouldy smells in three rooms shown"
I booked an executive room so upon arrival was very disappointed to find a small room that smelt so strongly of mould that I immediately complained to the front desk. They were very polite and efficiant and sent someone up straight away who also agreed that the room had a very strong smell of mould. I was shown another room that was two doors away that […] also smelt as strong. I asked if there was a problem with the aircon (mouldy smell) and as both rooms I was shown were very small if there was a larger option as I was spending one week in HK. The front desk arranged very quickly to show me a suite that amazingly did not smell of mould,but that this would cost me 800$ extra per night. They said that I could only stay 4 nights though as the room was due for some repairs. (I said ok but did not move as the other suite I was shown smelt really mouldy and stuffy again.) I haggled the front desk down to 600hk per night extra as I had prepaid the room through Expedia and could not face treking around HK in the middle of the night with my bags looking for another room. The breakfast room has extremely small and low tables and chairs and this remind me of meetings with my children's teacher in their classroom. (Although it makes for entertainment first thing in the morning watching city professionals trying to eat with their knees around their ears with their ties in the cereal.) Read moreGenuine Expedia guest review
"only good things to say"
great hotel staff, super friendly and highly professional. excellent service for corporate travelers, ten minute cab to downtown HK nightlife area and a whole more casual kind of drinking and "old sailor town" vibe going on in Wanchai, the area the hotel is in. Will go back FOR SURE, will make it my hotel in HK from here on in. Only chose because they […] had smoking rooms and it was all that was available at short notice. Who would have known I'd find a gem, in a city full of really expensive crappy hotels. Read moreGenuine Expedia guest review
An average hotel..but with an average price, with a good location Rooms are a bit small but cleanGenuine Expedia guest review
"Nice hotel walking distance to most places"
Enjoyed the hotel was a great spot to walk to everything. Enjoyed the buffet meals great value for money. Perfect location for people that enjoy shopping and walking.Genuine Expedia guest review
Overpriced, even with the sales. Room was tiny and the toilet was filthy when we first got in. The 4 star rating may have been from the convenience of the pool, gym and 3 restaurants available. This hotel is one of the stops for the Airport free shuttle, which was great.Genuine Expedia guest review
The location is excellent and the hotel is very goodGenuine Expedia guest review
"Conveniently located hotel that meets expectations"
We booked two rooms for three and five nights respectively. The choice was influenced by the location being a short walk from a Metro station (Wan Chai), a tariff under AU$200 per room per night and four-star rating. The Novotel Century met our expectations. The breakfast room turned out to be ideal for a discreet business meeting. Free WiFi in the […] foyer and the first floor coffee lounge was helpful. The only niggles were the bedroom floor not being vacuumed during our stay, an air conditioner being a touch noisy until I worked out the controls and the otherwise obliging desk staff being unfamiliar with nearby restaurants and other eating houses. I would unhesitatingly stay there again. Read moreGenuine Expedia guest review
"Good for business trip!"
1.Location is good, 10min walk to Subway station; 2.Room is small, but in HK is not too surprise you;Genuine Expedia guest review
"Fantastic location Wanchai - Causeway Bay"
Great staff, location and hotel - definitely return again in the next few monthsGenuine Hotels.com guest review
convenienceGenuine Hotels.com guest review
"Compact but adequate"
Not the biggest room but it doesn't appear any HK hotels are that generous with space, unless you're prepared to pay more than we were. Our room in Sydney was double the size for the same price, both with Hotels.com. That said, we only stayed two nights, so it wasn't a major problem. Otherwise a good standard of hotel, good service, and a nice pool […] to jump into to cool off. Read moreGenuine Hotels.com guest review
"Good location and comfortable"
The Novotel Wan Chai was what I was looking for: good location in the city from where you can go anywhere easily, comfortable and clean, nice swimming pool. However the mattress was a bit too firm for me, I found the price of wi fi too high, and the breakfast buffet which was not included also a bit expensive.Genuine Hotels.com guest review
"Easy for short term travellers"
Excellent facilities. Good Location. Zero issues. Everything is easy.Genuine Expedia guest review
"Perfect for exploring Hong Kong"
Fantastic hotel, great location, very friendly and helpful staff. The hotel was absolutely spotless, the hotel was recommended to us by someone who lived in Hong Kong, would recommend it to anyone.Genuine Expedia guest review
good location, next visit to HK,same hotel for sureGenuine Hotels.com guest review
As a business may been conned with Free wifi only been available in the lobby and an exorbitant rate charged in your room means that this is not a hotel I will visit again. The concierge could not tell me where an Italian restaurant was after the hotel restaurant was closed when there is an Italian restaurant one block away The worst Novotel I have […] used Read moreGenuine Hotels.com guest review
"Good hotel in HK"
Good location at reasonable rates. Lobby can get a bit chaotic. The internet access is vastly overpriced, that was really my only complaint.Genuine Expedia guest review
it was very good hotel, convenient and close to everything, I would recommend it if you can afford it. close to central and shopping area.....Genuine Expedia guest review
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