"Best Hotel in town for less money"
The perfect place for the familyGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Guest Thank you for taking the time to share your comments with us. I was pleased to read that you enjoyed your stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
niceGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear enkh-amgalan Thank you for taking the time to share your comments with us. I was pleased to read that you had an excellent stay with us. We all look forward to welcoming you again soon. Best regards Darren Cann General Manager
Room slightly on the small side but actually didn't need anything bigger, might be a bit if a squeeze for 2 people though. Very clean and that's what is important for me. Very central, right in the thick of itGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Dean Thank you for taking the time to share your comments with us. We were happy to learn that you enjoyed your stay with us. However your comment on the room size is well noted. Please accept our apologies for the inconvenience that we may have caused you. We all look forward to the pleasure of welcoming you again in future. Best regards Darren Cann General Manager
TerribleGenuine Hotels.com guest review
"Verry disappointing , Over priced"
Room is extremely small and not really 24 sqmeter as defined. The toilet is so small that is difficult to turn around. The carpet has sticky feeling. Very uncomfortable. Nobody helps u to carry your luggage to room eventough we have 2 young kids . You have to stop your own taxi. This is very different from other Novotel.Yet the price is relatively […] high . The photo of the lobby and room shown on internet is really zoom to extra large . Reality was tiny. We stay in other HK hotel before and this is not worth the price paid . No wifi , small 5 feet bed . It should be rated 3 star instead. Surrounding was local old Hong Kong flat and shops.hotel room facing other building. Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Ai Ling Thank you for taking the time to share your comments with us. I am sorry to hear that you found the room too small. our hotel standard rooms are of comparable size to most hotels in Hong Kong who are of a similar vintage. May I suggest one of our Premier rooms or a Junior Suite which may suit your family needs better. With regards to our location, we are situated in the heart of Hong Kong Island and we are surrounded by many historical Hong Kong residential buildings. May I suggest for future visits to Hong Kong, you stay with our sister property Novotel Nathan Road which is located in the heart of Tsimshatsui in Kowloon side. Once again, please accept my apologies for your stay not being to the expected standard. I would like to wish you and your family a very Merry Christmas and a Happy New Year. Best regards Darren Cann General Manager
"Great location; Outdated and dirty facilities"
Staying in the WanChai and Causeway Bay area means you've been there before and know what the location offers (bars, foods and access to the CBD). And the Novotel is right in the middle of it all. Being over 10 years old, the hotel is showing its age with super small rooms, dirty carpets, mold in bathrooms and dated furnishings. For $200/night, there's […] a lot more in the area offering cleaner and larger accommodations (for less). Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Guest Thank you for taking the time to share your comments with us. Please accept our apologies for the inconvenience that we may have caused you. We have passed your comments to the relative departments to rectify the problem immediately. We do hope that we will have the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
"Great location close to the convention centre"
Brilliant staff, pleasant room but a little run down, great location and big room for Hong KongGenuine Expedia guest review
Response by Novotel Century Hong Kong Dear Allan Thank you for taking the time to share your comments with us. We were delighted to learn that you enjoyed your stay with us. Your comments on the service provided by our staff are most gratifying. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
"Very good - but could be better"
Three complaints: Like so many other good hotels, the bedding supplied is completely inappropriate for the climate leading to the air conditioning being set at a wasteful 20 degrees Celsius or lower so that you don't wake up in a pool of perspiration. Wi-Fi is free is so many cheaper hotels. Why do the large chains continue to charge. In this case every […] time one logged in a further charge was incurred. The breakfast was excellent, but there was no light (or continental) alternative. Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Peter Thank you for writing us a review. We were delighted to read t hat you had an enjoyable stay in our hotel. Your comments concerning the beddings, air-conditioning and breakfast is well noted. We are now working with each respective departments to improve the problems. Sorry for the inconvenience that we may have caused you. We do hope we will have the pleasure of welcoming you again soon. Best regards Darren Cann General Manager
"Good hotle for a stop over"
The hotel was fine for a two night stop over, the rooms were small and there was quite a bit of mould in the rooms, often evident in such tropical climates. The breakfast was excellent. Neighbourhood was good. Overall a good stay.Genuine Hotels.com guest review
"Functional but not outstanding"
Functional. Staff were good but not great. Nothing notable about this hotel. Provided everything expected of a 4 star hotel. No more, no less.Genuine Expedia guest review
"Excellent accommodation for the right price"
A really good place to stay and I would choose it againGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear traveller, Delighted you enjoyed your stay and look forward to welcoming you back on your next visit to Hong Kong. Best regards Mark Edwards Director of Rooms
"Nice modern hotel in the middle of Wan Chai"
Great nights stay. Very comfortable bed. Great breakfast, lots to choose from. Love the coffee machine!Genuine Expedia guest review
Good value and good service.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear JW, Appreciate you leaving a score of your stay with us. Best regards Mark Edwards Director of Rooms
"They did not clean our room..."
they did not clean our room! and they did not even offer anything to compensate it! terrible!Genuine Expedia guest review
"Queen side bed is not of western standard."
Novotel Century is in a very convenient location in Wanchai, but we found the queen size bed is really a double bed, and the room is rather small.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear E Wilson, Thank you for leaving feedback of your latest stay with us. I am delighted you found our location very convenient. Being bang in the middle of the island means guest can enjoy all that Hong Kong has to offer either by a comfortable walk to Wan Chai and Causeway Bay or on Hong Kong’s plethora of transport options. I do regret that you found our Queen beds a little small as well as the rooms. For you future visits allow me to suggest our junior suites where guests enjoy a larger space with a separate living area as well as access to our Premier Lounge. The team and I look forward to welcoming you back. Best regards Mark Edwards Director of Rooms
"crowded and nosiy at lobby"
Maybe hotel is serving tour group, the lobby is like a market. Room is small. overall below the standards of novotel brand.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear traveller, Thank you for taking the time to provide feedback on your stay with us. Please accept my apologies that the atmosphere in the lobby did not meet expectations. Regardless of the current clientele in the hotel we aim to provide a clean and comfortable atmosphere at all times, which we failed to do so in this case. The hotel is aware of this and are taking steps to try and mitigate the impact of an increase in guest volume at the lobby. Once again thank you for your comments and I hope to welcome you back on your future visits to Hong Kong. Best regards Mark Edwards Director of Rooms
"Very good location on Hongkong Island!"
This hotel is modern with friendly stuff and very clean.Genuine Expedia guest review
"Good location but not a lot more"
The Hotel was okay, nothing special but luckily I got a good deal on the room - it did the job, but not a lot more.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Traveller, I am delighted you were happy with the value/deal that you enjoyed during your stay with us. While I am glad that we 'did the job' we do aim to delight our guests with a clean, comfortable stay in a modern environment. Please accept my apologies if we failed to do so. Best regards Mark Edwards Director of Rooms
"1st time in Hong Kong"
We were recommended this hotel by someone who stayed there previously, as we were only there for 2 days it was OK. With Novotel hotels you know what you are getting so we there weren't any problems on the score. The location of it was disappointing however.Genuine Expedia guest review
"Convenient hotel on HK island"
Good location with access to MTR. Also free shuttle bus to the airport.Genuine Expedia guest review
"Comfortable stay with good gym facilities"
Was there for an exhibition and its just 10 minitues walking distance. Walk from the hotel and HKCEC is all sheltered. It's good for those going to HKCEC. The hotel is also clean and the gym is in good condition too! Few minutes walk to one of the nicest roasted goose restaurant. Transportation are convenient, the MTR is easily accessible too. 2 stations […] away from tsim tsa tsui. Overall, good for business and casual travellers ! Read moreGenuine Expedia guest review
"Good location and good service"
My partner and I stayed at the Novotel Century Hong Kong for six nights and were pleased with the stay. It was clean, good service by staff, the breakfast buffet was good and the location was close to Wan Chai MTR station so it was easy to get around. It's also close to Hennessy Road and 20+mins walk to Causway Bay shopping. The outdoor pool was nice […] and the gym was well-equipped and well-maintained. WiFi access was good too. Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Angely, Thank you for choosing the Novotel Century on your recent visit to Hong Kong. I am very pleased to see that you found our location convenient for the plethora of activities Hong Kong has to offer, as well as for local transport for getting around. I am especially pleased that you were impressed by the service of our team as well as the hotel's cleanliness. Look forward to welcoming you back to the Novotel. Best regards Mark Edwards Director of Rooms
"Close to convention centre"
Clean hotel with pleasant staff. Very expensive food and drinks. Someone signed a dining room charge to my room and the front desk fixed it pretty quickly at check out. Only real comaint was the super hard mattress otherwise it was a quick walk to the convention centre for the conference.Genuine Expedia guest review
May I suggest servicing of the air conditioning unit in the rooms as the thick dust creates a stale odour in the room. The beds are very comfortable. Breakfast spread was good.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear valued guest, Thank you for taking the time to leave a review. I am pleased to see that you found your sleep comfort to your liking, as well as the breakfast offering - feedback I will pass on to the Director of F&B. Please accept my apologies for the unpleasant odour in your room. I have passed your comments onto our Chief Engineer. I hope to welcome you ack on your future visits to Hong Kong Best regards Mark Edwards Director of Rooms
Ok for short business although have to say when asking advice from staff not helpful sometimesGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Dave, Thank you for taking the time to leave a review. I am pleased you chose us for your business visit to Hong Kong. The helpfulness of our staff is something we are consistantly aiming to improve and I am personally ensuring all our team is going for the appropriate training to improve thier guest service. Please accept my apologies for any shortfall you experienced, as well as my assurances that you will notice a marked improvement on your next stay. Warm regards Mark Edwards Director of Rooms
No fuss easy and prompt check in. Executive Floor room was smaller than others I have experienced in HK, however its was well presented.Genuine Expedia guest review
I have stayed at this hotel a few times before; however, this time I feel that the service is not up to standard. I had to bring my own luggages from the taxi all the way to the room as no one had offered help at all. I remember that during my 1st stay there years ago, the front desk stuff was very warm and friendly. The room is not big but it is alright […] for 2. However, I think that the bath tub could be cleaner. As we were traveling to Shenzhen the next day, the location is the best as the bus stop is right in front of the hotel. Read moreGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear ling ling, Thank you for taking the time to write a review on your recent stay with us. Please accept my apologies for the subpar service received and rest assured that measures are being taken. I have personally spoken with both our Front Office Manager and Executive Housekeeper and told them to address the shortfalls you have highlighted. I value your continued loyalty and look forward to welcoming you back on our future visits to Hong Kong. Best regards Mark Edwards Director of Rooms
"Quick overnight option"
No frills but for the price point an excellent choiceGenuine Expedia guest review
Clean rooms decent size. bathroom shower glass barely covers half of the bathtubs, shower water splashes all over the floor. Breakfast buffet was very good, front desk was very helpful. Over all very good service! Hotel location is excellent, close to Wanchai subway, and close enough to all the good restaurant and bars yet in the middle of the night […] scene. Read moreGenuine Hotels.com guest review
Hotel was one of few good points in HK.Genuine Hotels.com guest review
"Good ,but time to need a renovation"
Quite, buffet breakfast with a few western food options for the price. Boring rooms but clean. Needs a renovation soon, you can notice this in bathrooms, furniture and aisles, a facelift would be appreciate. Excellent BedsGenuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Valued Guest, Thank you for your comments. Your feedbacks concerning the room size and facilities are well noted and summarized with other guest comments for the corresponding departments to review and action. Your feedbacks mean a lot to us and help us understand or learn with different vision. We look forward to welcoming you again to Novotel Century Hong Kong soon. Best Regards Vanessa HO Guest Relations Manager
"Small rooms, expensive"
We arrived after 19 hours traveling, tired and wanting to sleep. Room wasn't ready, rooms tiny, extra bed made it difficult to move around. Very expensive to eat or drink. Felt cold and unwelcoming . We moved on day three to the Grand Harbour. 100% betterGenuine Expedia guest review
Response by Novotel Century Hong Kong Dear Valued Guest, Thank you very much for your comment. We are sorry to learn about your unpleasant experience for stay. Your comment has been taken note and passed onto the corresponding departments respective action. Thank you again for your sharing and look forward to welcome you again to Novotel Century Hong Kong soon. Best Regards, Vanessa HO Guest Relations Manager
Great hotel supported by caring staff. Excellent location for restaurants, bars, shopping and transport.Genuine Expedia guest review
"Get what you pay for, and not a jot more"
Staff did their best but the 'hardware' of this hotel isn't great.Genuine Expedia guest review
"close to ferry"
enjoyed our stay,easy walk to ferry only short trip to the other side as opposed to catching the train which is a long trek. nice breakfast buffet too.Genuine Hotels.com guest review
"Over all good"
Great location!Genuine Hotels.com guest review
""Non-smoking floors" are actually smoking"
Great location, with a great fitness facility, but disappointed that they do not enforce their non-smoking policy. I was put on a " non-smoking" floor, on which the air quality was very poor. When filing a complaint at the front desk, the clerk merely shrugged.Genuine Hotels.com guest review
Response by Novotel Century Hong Kong Dear Valued Guest, Thank you very much for sharing your experience on Expedia ! We regret to learn that it did not meet your expectation of your room arrangement. Please do accept my apologies. Concerning the issue of the non –smoking policy is well noted and we had passed it to our management team to look into it immediately. We hope in the future you will consider staying with us again at the Novotel Century and we will make every effort to ensure you, your family and friends have the best experience. Best Regards Vanessa HO Guest Relations Manager
"Good location close to Kowloon ferry,buses & trams"
A nice Hotel good staff the real plus point is the excellent buffet breakfast for all tastes.Comfortable but small rooms but suficent as you only use the room for sleep.Genuine Expedia guest review
Response by Novotel Century Hong Kong Dear David, Thank you very much for your feedback. Your comments will be shared with our team and they are valuable for the continuity of our service improvement. Please do let me know if I may assist anything in the future. I would be delighted to look after your upcoming reservation at Novotel Century Hong Kong. Best Regards Vanessa HO Guest Relations Manager
Hotel condition was good, location was just outside of shopping, entertainment and food. The worst experience was the staff, impersonal and not helpful in any department. Quick to get rid of you, impartial answers, no awareness of the area and where and how to get to someplace. I will NEVER stay at this hotel.Genuine Hotels.com guest review
"Not worth the price"
HOtel was a little out of the way. Noisy. STAFF VERY STIFF, NOT FRIENDLY, COLD IMPERSONABLE. Makes you feel as you are not welcomed in this hotel. I will never stay at this hotel chain again.Genuine Hotels.com guest review
"Novotel Hong Kong"
Good location and convenient public transport. We stayed there five nights with different tourist groups staying on the same level. Very noisy in the mornings. The bathroom roof was leaking which was repaired the second day after I had reported to the reception in the morning.Genuine Expedia guest review
"Great facilities and friendly staff"
I stayed at the Novotel Century for 5 nights, so got to know it pretty well. the location is good - a 5 minute fast walk to the MTR and close to restaurants and a 7/11 shop to buy water, if you don't want to pay hotel prices. The rooms are spacious and clean, and the internet was reliable and fast, so great for business purposes. The breakfast buffet […] was amazing - I could have happily stayed there all day, and I can't fault the staff. The evening dinner was another issue, and the food there, and room service, was adequate at best, so I found myself looking for places to eat out. I would still stay here again though, as it had so much going for it. Read moreGenuine Hotels.com guest review
"Very Good Hotel"
Perfect location for the Wanchai/Causeway Bay area, rooms were spacious for HongKong Hotel, staff were very helpful and friendly, rooms were clean etc. breakfast Buffet was also very good with wide selection of different foods all good quality. beds were comfortable and the room was very quiet. i would definitely stay there again.Genuine Hotels.com guest review
"Small room but good locality"
The room is not big but certainly not the smallest in Hong Kong. It was clean. The air conditioning was not very good. The room was very cold and heater wasn't working, I think. The hotel is just stone throw away from hongkong convention centre and star ferry pier. A short walk to causeway bay. It is also connected to Hong Kong station via free shuttle […] bus. It also near to many good eateries. Location and convenience wise, it is super. Read moreGenuine Expedia guest review
Well priced, clean hotel with friendly staffGenuine Hotels.com guest review
Nice hotel, easy to find, close to the MTR and trams.Genuine Hotels.com guest review
OkGenuine Expedia guest review
"Good buisiness hotel"
Apart from the cold water of the swimming pool, our stay was absolutely impeccable. Walking distance to the Exhibition center, was wery convenient. Good service at the reseption, as well in the restaurants.Genuine Hotels.com guest review
"Avoid if you can"
Poor all round.Genuine Hotels.com guest review
"Very mouldy smells in three rooms shown"
I booked an executive room so upon arrival was very disappointed to find a small room that smelt so strongly of mould that I immediately complained to the front desk. They were very polite and efficiant and sent someone up straight away who also agreed that the room had a very strong smell of mould. I was shown another room that was two doors away that […] also smelt as strong. I asked if there was a problem with the aircon (mouldy smell) and as both rooms I was shown were very small if there was a larger option as I was spending one week in HK. The front desk arranged very quickly to show me a suite that amazingly did not smell of mould,but that this would cost me 800$ extra per night. They said that I could only stay 4 nights though as the room was due for some repairs. (I said ok but did not move as the other suite I was shown smelt really mouldy and stuffy again.) I haggled the front desk down to 600hk per night extra as I had prepaid the room through Expedia and could not face treking around HK in the middle of the night with my bags looking for another room. The breakfast room has extremely small and low tables and chairs and this remind me of meetings with my children's teacher in their classroom. (Although it makes for entertainment first thing in the morning watching city professionals trying to eat with their knees around their ears with their ties in the cereal.) Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )