"Above and beyond."
Second time at this hotel, Definitely not the last!!Genuine Hotels.com guest review
Had a small problem with the key card when we first got there and it had to get re-programmed. Someone else on our floor had the same issue. Other than that, enjoyed our stay.Genuine Hotels.com guest review
Had to make a quick trip to Toronto for my daughter to write a test. Always book at a Holiday in Express knowing the stay will be clean and will be able to get breakfast before heading out.Genuine Hotels.com guest review
"Very happy with our stay"
I have no complaints at all with our stay. I was there with 3 kids. We all slept well, ate a good breakfast. Shower was great. I have long thick hair so not all hotel shower heads are suitable to me! I would definitely book there again.Genuine Hotels.com guest review
This hotel was close to a wedding venue so it was a close cab ride back. The staff were very helpful at checkin and super friendly. My room also had a nice large standup shower which I preferred to the standard tub.Genuine Hotels.com guest review
Very pleasant . staff very helpfulGenuine Hotels.com guest review
We have been to other Holiday Inn Express, we had a higher expectation. This hotel can improve the reception area and Breakfast they serve in the morning. Rooms were clean and comfortable.Genuine Hotels.com guest review
Hotel had no pool and is right beside the police station. Woman at front desk was really nice. Room was normal.Genuine Hotels.com guest review
"It's a Holiday Inn."
Included continental breakfast was great, room was very clean. Helpful staff, gave us directions and easiest ways to get around. Held onto luggage so we could go out after we checked out and not have to lug it around. Location was okay, was chosen because it was decently close to the Vaughan Mills mall and Canada's Wonderland. We weren't informed of […] a shuttle package that was apparently available so if you're heading to Wonderland, make sure you ask about this as we took Taxi's to and from our two days going. Read moreGenuine Hotels.com guest review
Best breakfast we have ever had, including hot eggs, sausages and made to order pancakes. Hotel staff was very helpful, even supplying forgotten razors and shaving cream for the boys!Genuine Hotels.com guest review
Response by Holiday Inn Express Toronto - North York Thank you for taking the time to review our hotel . We are glad you were able to enjoy all our hotel has to offer GM
Starting with the negatives 1)No fridge and microwave oven in the room 2)No dustbin or trashcan in the washroom 3)No room service 4)In case of television,the quality of video and picture was very low 5)Some of the lamps in the room were not working Positives: 1)Staff was ok 2)15 mins away from a mall 3)Breakfast was top notchGenuine Expedia guest review
Response by Holiday Inn Express Toronto - North York Thank you very much for your constructive comments. Your comments help us increase our learning and give us the opportunity to review our levels of service. I hope we will have the pleasure of serving you again in the near future. Best Regards GM
SatisfiedGenuine Hotels.com guest review
Response by Holiday Inn Express Toronto - North York Thank you for taking the time to review Holiday Inn Express North York. We are glad that you were able to enjoy all our hotel has to offer. We are looking forward to having you come and stay again. Best Regards GM
Our stay at the hotel was great! It's really close to a lot of things like shopping malls and wonderland. It's really clean and the bed was comfortable. The breakfast buffet was also good, lots of choices. I'd definetely recommend this hotel!Genuine Expedia guest review
Response by Holiday Inn Express Toronto - North York Thank you very much for taking time to review the Holiday Inn Express North York. We are delighted to know that you enjoyed your stay with us and our Express Breakfast. We look forward to your next stay with us! Best Regards GM
"Canada's Wonderland Getaway"
The beds were very comfortable and the breakfast was great! Our kids loved the pancake maker. The only thing was the shower sliding doors didn't want to stay closed. Staff was friendly and courteous.Genuine Expedia guest review
Response by Holiday Inn Express Toronto - North York Thank you very much for the feedback on the Holiday Inn Express North York. It so nice to know that your kids loved the Pancakes! Best Regards GM
Good breakfast rooms were clean but hotel is showing it's age. Good hotel for a stop over not an extended stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Toronto - North York James, Thank you so much for your review. I hope we have the pleasure of serving you again in the near future. Best Regards
"Horrible - Dirty"
Did not like this hotel at all. Location is sketchy and the hotel room was gross. One of the beds had large stains on the sheets, our toilet didn't work half the time and when it did it would barely flush and there were tons of hairs on the bathroom floor upon arrival. Just gross, would never stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express Toronto - North York Steve, I am so sorry that we didn't meet your expectations. We do appreciate your comments and strive to meet all of your expectations on your next stay with us. Best Regards GM
the traficGenuine Hotels.com guest review
Response by Holiday Inn Express Toronto - North York Thank you so much for your review. We hope that we have the opportunity host you again in the near future. Best Regards GM
"Nice and affordable"
Stayed 3 nights and had no complaints. Breakfast is a big plus, not a big fan of continental, so the eggs and bacon & sausage was very pleasant.Genuine Hotels.com guest review
Response by Holiday Inn Express Toronto - North York Lino, Thank you very much for your review. We are very proud of our breakfast and it is always nice to know that people enjoy the selections. We looking forward to hosting you again in the near future. Best Regards GM
"Close to the U of T. Needs some Renos!"
Stayed at the hotel for 5 nights to attend the Rogers Cup Tennis Tournament. Room was clean but had an old smell to it. Enjoyed the complimentary breakfast but was overwelmed with how busy it was. Always a line up to get any food.Genuine Expedia guest review
"bad back after sleeping in bed"
Bed needs updating. Breakfast good. No pool. Over priced.Genuine Hotels.com guest review
"Rooms nice , staff awful, overall experience bad"
The front desk tenants were rude, I did not have a good time and I would not recommendGenuine Expedia guest review
I reserved and paid for a room with 2 double beds. Upon our arrival, I was given a room with a King size bed. Thank goodness I was not travelling with my son instead of my daughter. There was no manager on duty or available to help. Bathroom floor was covered with black hairs. To top it off, I found a white hair in my breakfast after removing it from […] my mouth. Would not recommend this hotel to my worst enemy Read moreGenuine Expedia guest review
"Convenient location, close to the Rexall Center."
Room was comfortable and convenient. The breakfast was great and people were friendly.Genuine Expedia guest review
The rooms were fine, good size. It just sucks that they didn't have a fridge or microwave available in the room. The breakfast was ok too, not a hot breakfast like we expected but good enough I guess.Genuine Hotels.com guest review
"Decent room, way over priced for what's you get"
-for the price it should have included a mini fridge in the room along with a microwave (which it had neither) -needed note towels and always had to hunt down a maid -no counter space in the bathroom -no table space for your things in the room -overall nice room, comfy beds, cleanliness was goodGenuine Expedia guest review
"Would stay again."
The Holiday Inn Express was very clean and the staff was great. I would definitely stay there again.Genuine Hotels.com guest review
"Close to Pearson Airport"
Good value at $119 per night. Very close to Black Creek Pioneer Village and York University. The breakfast room was pleasant. We requested a microwave and a small fridge on the Hotels.com website, but they never came. Having these appliances would have saved us even more money.Genuine Hotels.com guest review
"Needs some work"
Room felt damp, elevator sounded like was going to break, breakfast was aweful, the set up of the breakfast was not efficient. I asked for a fridge and the guy at the front desk rolled his eyes and said " I will request for one." I stayed for 5 nights and finally got a fridge on the 3rd night. I just wasnt really impressed especially for paying $108/night. […] The only good thing I could say was I always came back to a clean room. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Toronto - North York Sabi, Thank you very much for your review of our hotel. Although we are always disappointed to hear that someone's stay was not to their satisfaction, we appreciate knowing the issues you experienced so that we can take the appropriate steps to correct them. Thank you so much, Best Regards GM
"Perfect location and comfortable stay"
Worked out perfectly for the nature of our event as it was early in the morning. Nice to have breakfast included. Comfortable, clean and the service was wonderful. Would stay here again.Genuine Hotels.com guest review
The people were very friendly and pleasant. Breakfast was very good. Booking was very different, somehow we ended up going through these booking services. We thought we were going through the actual hotel. overall - goodGenuine Hotels.com guest review
The hotel looks really old and it needs to be upgraded. Service is ok. Good for a quick stay, no more than one night.Genuine Expedia guest review
Disappointed that there was no bedding in room for fold-in bed.Genuine Expedia guest review
"Nice hotel - not the best location"
The hotel staff were excellent - all very nice. Room was very clean. All-in-all a good stay just not in the best location if you want to go out at night or visit the popular sites (cn tower, museum). Close to airport which is nice.Genuine Expedia guest review
not badGenuine Hotels.com guest review
"Great deal if under $100"
Room wasn't the greatest but it is worth it for the free breakfast. I paid under $100 and it included hot buffet breakfast.Genuine Expedia guest review
"Overnight stay but bonus was shopping location"
We had a good stay and would book there again. Great to have breakfast included.Genuine Hotels.com guest review
"Convenient to York University and Rogers Tennis Ce"
Overall my stay was very good. Shopping in the area was poor. Breakfast was great for the athletes we were with and the hotel was OK that we ordered in for our large group at supper and used their breakfast area.Genuine Hotels.com guest review
We had a good stay.Genuine Hotels.com guest review
"One Night Stay"
I thought it was very nice, they were having trouble with their key cards and had to escort us to our rooms but they were always there to do so in a timely and happy manner. Also their buffet breakfast had lots of choices. I would have liked a refrigerator in the room though :)Genuine Hotels.com guest review
"What a disappointment!"
I have stayed at many hotels in my life time but never have I experienced such an inconvenience and overall uncomfortable conditions. Upon check in I was informed the gym was closed due to renovations, which was disappointing but I figured was understandable. Soon after I was informed that the keys were not working and the backup keys as well which […] meant that whenever we needed to enter our room, a front desk staff would have to accompany us to open the door! Furthermore the queen bed had no blanket and when we informed front desk while in our pj's ready for bed, they had requested that we go to the front desk to get it. I assumed they must have been exhausted from continuously escorting all their guests to their rooms. We insisted to have someone bring it up to the 5th floor where we were staying. They brought us a throw with a nice size hole in it! Later we went on a scavenger hunt in search of ice and water and there was none to be found. Front desk told us to go to the 6th floor for ice and back down to the front desk for 4 bottles of water. Thankfully the water was free otherwise I was prepared to totally lose it! Read moreGenuine Expedia guest review
"Under the circumstances ..."
The staff were extremely helpful in a stressful situation - the hotel's key card machine broke down and one staff member had to accompany guests to open their room doors with a master key card. The machine was still not working after my 3 day stay, which was inconvenient for guests, but even more so for staff who did their best to help guests get back […] into their rooms. Despite these problems, staff were very pleasant and helpful even when I had to use their printer at 1:00 am, which meant someone had to let me back into my room afterwards. Good selection of help yourself foods for breakfast, and large parking area for cars. Easy access from Hwy 400, and close to York U where my meetings were held. Read moreGenuine Hotels.com guest review
It exceeded my basic needs. New bed was on the firm side.Genuine Expedia guest review
great serviceGenuine Hotels.com guest review
room was clean, breakfast is quite good, having a guest laundry is a plusGenuine Hotels.com guest review
"Ok but avoid room 202"
GoodGenuine Hotels.com guest review
I would never stay at this hotel again, It was pathetic and not very clean.Genuine Hotels.com guest review
"Nice hotel- needs to be updated"
Staff were very friendly. Room was out dated. Breakfast was good.Genuine Expedia guest review
"Holiday Inn Express"
The hotel is under construction so there was debris in the elevator, lobby, and hallways. The room was alright, but not worth over $100 as it was very basic.Genuine Expedia guest review
"Best Front Desk Service!"
We didn't need or want anything too fancy. We just wanted to be able to have a cute, quiet night in after going out for a nice dinner - with comfy beds and a place to sit and cozy up. It was our first time staying here, and we honestly were very surprised with the customer service. We walked in, were greeted straight away with a smile from the gentleman […] at the front. He wished us a great stay and assured us that if we needed anything, to just call down. Then they gave us granola bars and a couple of bottles of water incase we didn't bring anything for the night! How sweet is that? In the morning, we were thanked and wished a lovely weekend by everyone behind the desk. We didn't have time for breakfast, so I'm not too sure what they had... Overall, we would definitely stay here again and would recommend it if you don't mind skimping out on the frills for a night. No complaints. Read moreGenuine Hotels.com guest review
Not the nicest HIE I've stayed at, but the breakfast and comfy bed still earn it a decent review.Genuine Expedia guest review
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