The Rimrock Resort Hotel - Banff

300 Moutain Avenue, Banff, AB, T1L 1J2 Canada
Guest rating 9.0 / 10
93% Recommend
(Neighbourhood average 8.1)
9.0 overall guest rating
Reviewed by 90 guests
Average for the neighbourhood is 8.1
"Overall an excellent stay"
W stayed at the Rimrock for a romantic weekend getaway - and what a perfect choice. The hotel is ...
01/28/2010
51.16982, -115.57044
Hotel coordinates:

Street map

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Guest review summary

  • 9.0 Average rating: All Trip Types
  • 93% Recommended
  • 90 Reviews
  • 9.0  Hotel Service
  • 9.0  Room Comfort
  • 9.2  Hotel Condition
  • 9.2  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (90) 9.0
Business (6) 9.4
Romance (25) 9.2
Family (30) 9.0
With Friends (10) 8.8
All Others (19) 8.6

Overview

Location.
This spa property is located in the mountains, in Banff, close to Banff Park Museum, Whyte Museum, and Banff Centre. Also nearby are Upper Hot Springs and Mount Norquay Ski Resort.

Features.
The Rimrock Resort Hotel has a health club, an indoor pool, a spa tub, a steam room, and a sauna. The onsite spa at this 4.0-star property offers massage and treatment rooms, facial treatments, body treatments, and beauty services. Business amenities include a business center, wireless Internet access (surcharge), meeting rooms for small groups, and technology support staff. The Rimrock Resort Hotel has a restaurant, a bar/lounge, and a coffee shop/café. 24-hour room service is available. Event facilities consist of a ballroom, exhibit space, conference rooms, and banquet facilities. This is a smoke-free property (fines may apply for violations).

Guestrooms.
Amenities featured in guestrooms include air conditioning, coffee/tea makers, and free local calls. In addition, amenities available on request include hypo-allergenic bedding and wake-up calls. Guestrooms have televisions with pay movies. Business-friendly amenities include high-speed (wired) Internet access (surcharge), wireless Internet access (surcharge), and desks. All guestrooms provide refrigerators. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Guestroom services include housekeeping. Rollaway beds are available on request. All guestrooms at The Rimrock Resort Hotel are non-smoking.

Notifications and Fees:

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

  • Self parking: CAD 15 per night
  • Valet parking: CAD 25 per night

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • Lowest Price guaranteed
  • We're just a phone call away: 1-800-CA-HOTELS (1-800-224-6835)

Amenities

Services

  • Airport transportation (surcharge)
  • ATM/banking
  • Beauty services
  • Body treatments
  • Breakfast available (surcharge)
  • Concierge desk
  • Currency exchange
  • Doorman/doorwoman
  • Express check- in
  • Express check-out
  • Facial treatments
  • Fitness facilities
  • Full-service health spa
  • Health club
  • Internet access in public areas - high speed
  • Internet access in public areas - surcharge
  • Internet access - wireless
  • Laundry facilities
  • Massage - treatment room(s)
  • Medical assistance available
  • Multilingual staff
  • Parking (surcharge)
  • Parking (valet)
  • Parking garage
  • Porter/bellhop
  • Safe-deposit box - front desk
  • Sauna
  • Security guard
  • Self parking
  • Shoe shine
  • Ski storage
  • Spa services on site
  • Spa tub
  • Steam room
  • Tour assistance
  • Use of nearby fitness center (complimentary)
  • Wedding services

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Conference room(s)
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Meeting rooms (small groups)
  • Room service (24 hours)
  • Technology support staff

Rooms (all rooms include)

  • Air conditioning
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Cable television service
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Cribs (infant beds) available
  • Designer toiletries
  • Desk
  • Electronic/magnetic keys
  • Free local calls
  • Hair dryer
  • Housekeeping (daily)
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • Iron/ironing board
  • Makeup/shaving mirror
  • Non-smoking only
  • Pay movies
  • Premium bedding
  • Private bathroom
  • Refrigerator
  • Rollaway beds
  • Shower/tub combination
  • Television
  • Video-game console
  • Voice mail
  • Wake-up calls
  • Window opens
  • Wired high-speed Internet access (surcharge)
  • Wireless high-speed Internet access (surcharge)

General

  • Air-conditioned public areas;
  • Area shuttle (complimentary);
  • Ballroom(s);
  • Bar/lounge;
  • Coffee shop or café;
  • Designated smoking areas;
  • Elevator/lift;
  • Fireplace in lobby;
  • Gift shops or newsstand;
  • Number of dining venues 5;
  • Number of floors: 9;
  • Number of meeting and conference rooms 17;
  • Number of rooms: 346;
  • Patio;
  • Picnic area;
  • Restaurant(s) in hotel;
  • Shopping on site;
  • Smoke-free property;
  • Swimming pool;
  • Swimming pool - indoor;
  • Television in lobby;
  • Tours/ticket assistance;
  • Wired (high-speed) Internet access - surcharge;
  • Wireless (high-speed) Internet access - surcharge
Check-in time is 4 PM
Check-out time is Noon
Pets not allowed

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Recreation

  • Bicycle rentals nearby
  • Bird watching nearby
  • Fishing nearby
  • Golf - driving range nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding/rental nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Racquetball/squash nearby
  • Rafting nearby
  • Skiing - cross-country nearby
  • Skiing - downhill nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Swimming on site
  • Yoga classes/instruction on site

Guestrooms Guestrooms

Deluxe 1-2 People

All rooms include All rooms include
  • Air conditioning
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Cable television service
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Cribs (infant beds) available
  • Designer toiletries
  • Desk
  • Electronic/magnetic keys
  • Free local calls
  • Hair dryer
  • Housekeeping (daily)
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • Iron/ironing board
  • Makeup/shaving mirror
  • Non-smoking only
  • Pay movies
  • Premium bedding
  • Private bathroom
  • Refrigerator
  • Rollaway beds
  • Shower/tub combination
  • Television
  • Video-game console
  • Voice mail
  • Wake-up calls
  • Window opens
  • Wired high-speed Internet access (surcharge)
  • Wireless high-speed Internet access (surcharge)

Deluxe 3 People

All rooms include

Deluxe 4 People

All rooms include

Deluxe room

Two queen beds with pillowtop mattresses and down duvets. Mount Rundle views. 32-inch LCD television with cable channels, in-room movies, and video games. High-speed wired Internet access (surcharge). Two phones with complimentary local calls. Radio. In-room coffee and tea. Treatments beauty products. Hair dryer. Iron and ironing board. In-room safe. Individual climate control.

All rooms include

GrandView Room

One king bed with pillowtop mattress and down duvet. Full valley view. Located throughout the hotel. 350 square feet. 32-inch LCD television with cable channels. Two phones with complimentary local calls. In-room coffee and tea. Turndown service. Aveda beauty products. Bathrobes. Hair dryer. Iron and ironing board. In-room safe. Individual climate control.

Includes 15-percent-off food and beverage purchases; VIP check-in service; and complimentary wireless Internet access, valet parking, and business center access.

All rooms include

Premium

Two queen beds with pillowtop mattresses and down duvets. Renovated July 2008. View of the Bow or Spray Valley. Complimentary wireless Internet access. 32-inch LCD television with cable channels, in-room movies, and video games. Two phones with complimentary local calls. Radio. In-room coffee and tea. Treatments beauty products. Hair dryer. Iron and ironing board. In-room safe. Individual climate control.

All rooms include

Superior 1-2 People

All rooms include

Superior 3 People

All rooms include

Superior 4 People

All rooms include

Superior room

Two queen beds with pillowtop mattresses and down duvets. Workstation. Television with cable channels, in-room movies, and video games. High-speed wired Internet access (surcharge). Two phones with complimentary local calls. Radio. In-room coffee and tea. Hair dryer. Iron and ironing board. In-room safe. Individual climate control.

All rooms include

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking: CAD 15 per night
  • Valet parking: CAD 25 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Prices shown exclude taxes and fees unless otherwise stated.

Area map

A short guide to Banff

Banff is a town within Banff National Park in the Canadian Rocky Mountains. Ski buffs can hit the slopes at Sunshine Village and Ski Norquay. The Banff Gondola whisks visitors to the top of Sulphur Mountain. The Upper Hot Springs, at the base of Sulphur Mountain, is a popular spot to relax sore muscles. Quaint Banff Avenue is lined with shops and restaurants.

see all hotels in Banff

Nearby Activities & Points of Interest

Less than 1 kilometer

  • Banff Park Museum - 500 meters
  • Whyte Museum - 600 meters
  • Banff Centre - 800 meters
  • Canada House Gallery - 800 meters
  • Downtown Banff - 800 meters

1.0 - 2.0 km

  • Banff Lake Louise Tourism Bureau - 1.0 kilometer
  • Banff National Park Information Centre - 1.0 kilometer

2.0 - 5.0 km

  • Upper Hot Springs - 2.4 kilometers
  • Sulfur Mountain Gondola - 2.5 kilometers
  • Mount Norquay Ski Resort - 3.9 kilometers

Reviews

The Rimrock Resort Hotel 2010.01.28
Recommended Trip type: Romance "Overall an excellent stay"

Reviewed by a Hotels.com guest on Jan 28, 2010

W stayed at the Rimrock for a romantic weekend getaway - and what a perfect choice. The hotel is a few steps away from the hot springs, and just a 5 minute drive into d/t Banff. The bed was amazing, the food was great, the spa was fantastic, and the hotel's pool/hot tub/sauna were complete bonuses! Clean throughout, this hotel is very well kept. We will stay at the Rimrock the next time we come to Banff :).

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness

The following English reviews were posted by Hotels.com guests from other countries

The Rimrock Resort Hotel 2009.11.01
Recommended Trip type: All Others "Outstanding hotel"

Reviewed by Wiley of Highlands on Nov 1, 2009

Great hotel;attentive service; good food; great spa, beautiful views.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.10.06
Recommended Trip type: Family "Outstanding"

Reviewed by Steve of Austin on Oct 6, 2009

For the price charged, the "Grande View" Rooms were smaller than the hotel photos depicted online, but very comfortable. It was a special stay and first class all the way.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.09.30
Recommended Trip type: Romance "Great hotel"

Reviewed by Joel of Missouri City on Sep 30, 2009

The Rimrock Hotel is in a beautful setting with each room having a wonderful view of the mountains. The room was very clean and spacious. The staff were very helpful to us. We would definitely stay there again, and we will recommend it to all our friends.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.09.16
Recommended Trip type: Family "terrific deal"

Reviewed by Marjorie of Philadelphia on Sep 16, 2009

The hotel is beautiful but they charge $15 daily rates for turndown service. The hotel is expensive enough that that should be included.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.09.09
Recommended Trip type: Family "Excellent in all areas"

Reviewed by Bob of Escondido on Sep 9, 2009

Outstanding setting, great views, fantastic hikes from hotel, good dining, clean rooms, free bus service to downtown, and friendly staff. All this makes for a really memorable vacation.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.09.05
Recommended Trip type: All Others "Outstanding Hotel"

Reviewed by a Hotels.com guest on Sep 5, 2009

Very comfortable hotel. Staff was extremely friendly and helpful. Beautiful views but not in the town center. There was a convenient shuttle to town. Close to Gondola and Hot Springs.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2009.09.02
Recommended Trip type: Family "Mediocre Food with Outrageous Prices"

Reviewed by a Hotels.com guest on Sep 2, 2009

We went for breakfast our first morning at the hotel. Our first clue should have been the empty dining room. We ordered the buffet. The eggs were cool and rubbery. The food overall was not very good and the charge was $60. We did not go back to eat at the Rimrock again. We found lots of options in town.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.28
Recommended Trip type: All Others "Rimrock Hotel in Banff"

Reviewed by a Hotels.com guest on Aug 28, 2009

The Banff Springs Hotel gets all the press, and it is indeed a beautiful hotel with great history and a great location right on the Bow River. After reading some reviews and ratings, we decided to give the Rimrock a try. For the price, it was an outstanding value. Service was wonderful, location was away from the hustle and bustle, a very quiet location. The room was very well appointed and very clean. The hotel is beginning to show it's age just a bit, and the room needed some minor maintenance items to bring it up to date (shower curtain, fixtures, overall fit and finish). We would highly recommend the Rimrock, and would stay there again on a trip to Banff in the future.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.28
Recommended Trip type: All Others "The Rimrock deserves it's 4 star rating"

Reviewed by Steve of Lake Forest on Aug 28, 2009

The Rimrock Resort reminds me of the fine luxury hotels in Europe. The rooms were spacious and beautifully decorated. The staff was friendly and helpful. My only negative comment is that the food is a little on the pricey side. This hotel is worth your consideration if you plan to vacation in Banff. It is located close to town and next to the Sulphur Mountain gondola. It certainly deserves it's 4 star rating.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.27
Recommended Trip type: With Friends "The matress is of soft."

Reviewed by a Hotels.com guest on Aug 27, 2009

The matress is kind of soft that The Courtyard Marriott has the better firm matress for the rooms. Otherwise, everything is perfect.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.21
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Aug 21, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.17
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Aug 17, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.13
Recommended Trip type: Romance "A true must..."

Reviewed by a Hotels.com guest on Aug 13, 2009

Be prepared to be pampered at this wonderful hotel. The staff and view will spoil you and you won't want to stay anywhere else.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.12
Recommended Trip type: Family "Great Hotel"

Reviewed by a Hotels.com guest on Aug 12, 2009

Very nice hotel, very quiet and comfortable. Beautiful pool. Away from the busy downtown Banff, yet not too far. Just a cross from the Banff Upper Sulphur Spring which is great.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.11
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Aug 11, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.04
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Aug 4, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.08.04
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Aug 4, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.26
Recommended Trip type: All Others "very relaxing"

Reviewed by g of uk on Jul 26, 2009

very nice, quite swish . set out of town, but you can use the bus in, and it's a great settling

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.23
Recommended Trip type: Romance "Outstanding Hotel"

Reviewed by a Hotels.com guest on Jul 23, 2009

Fabulous views from the room. Room was very comfortable, clean and elegant. The hotel has great views from the lounge in the lobby and restaurants.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.22
Recommended Trip type: Family "Outstanding Hotel...great location...breathtaking view"

Reviewed by AP of Houston on Jul 22, 2009

a little pricey but worth every bit of it as it is truly a 4 star hotel...the next best thing after Fairmont hotel in Banff which is way too pricey. Will stay there again anytime and highly recommend it for all ages.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.19
Recommended Trip type: Romance "Beautiful Accomodations & Views!!"

Reviewed by Gary of Maple Grove on Jul 19, 2009

We thoroughly enjoyed our stay at Rim Rock, and would not hesitate to stay there again. We especially enjoyed the spa facilities, and the fact that it is literally right across the street from the Upper Hot Springs and Banff Gondola (both which we enjoyed very much.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.19
Recommended Trip type: Business "World Class Hotel."

Reviewed by Gary of Carmel Valley, California on Jul 19, 2009

I do travel worldwide, and the Rimerock is an outstanding Hotel. The Staff is professional and the Quality is everywhere. What a special view out of our grand view room. We had the country french decor in our room and it made us feel so comfortable. Keep up the good work Rimerock.....we wuill be back. Gary

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.14
Recommended Trip type: Family "Simply Gorgeous"

Reviewed by a Hotels.com guest on Jul 14, 2009

Great view, food, spa and rooms. What more could you ask for? Stay here and receive the royal treatment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.13
Recommended Trip type: With Friends "Magnificent Property"

Reviewed by a Hotels.com guest on Jul 13, 2009

Friendly and courteous staff. All rooms have mountain views. Excellent location on bus route to town across from hot springs. Will stay here again on future trip to Banff. Restaurant is expensive which is typical of 4 star resort. Actually, that statement is true for many restaurants in the town of Banff as well.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.07.09
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jul 9, 2009

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.06.15
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jun 15, 2009

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.06.12
Recommended Trip type: Romance "Amazing Views"

Reviewed by a Hotels.com guest on Jun 12, 2009

It was a very nice hotel in the mountains. The views were amazing and the rooms were nice. It was close to everything- the town of Banff, hiking trails, and the hot springs were across the street.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.04.15
Recommended Trip type: Romance "Great Hotel with Breathtaking Views"

Reviewed by Kirk of Calgary on Apr 15, 2009

We quite enjoyed our stay. The views from the Fireplace Lounge and room were fantastic. It was a great get-away.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.01.27
Recommended Trip type: Family "Great Clean, Newer Hotel in Mountains"

Reviewed by a Hotels.com guest on Jan 27, 2009

Great check-in, very warm garage thawed SUV out quickly and made unloading on very cold sub 0deg F much more comfortable. Very from room of mountains, valley and town was priceless. Room was well appointed. Regular free city bus (for hotel guests) from front door made getting to downtown easy and convenient. Hotel was next door to natural springs spa for those interested and also next door to tram to top of mountains.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.01.06
Recommended Trip type: With Friends "What a surprise!"

Reviewed by a Hotels.com guest on Jan 6, 2009

I booked this hotel at the last minute and did not know what to expect. The accomodations far exceeded by expectations. Yes, it is a bit outside of the Banff Town Center, but well worth the drive. Beautiful location and bus transporation is available for skiing and shopping. Highly recommend this location.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2009.01.02
Recommended Trip type: Romance "Great Hotel Spectactular Setting"

Reviewed by a Hotels.com guest on Jan 2, 2009

In my opinion this is the best hotel in the Banff area. Great experience overall.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2008.12.31
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Dec 31, 2008

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.12.27
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Dec 27, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.12.18
Recommended Trip type: All Others "Very Nice Hotel"

Reviewed by Tammy of Katy on Dec 18, 2008

It was not the Fairmont Banff Springs, but it was really nice. My favorite feature is the informal gathering area just beyond the front desk. Includes a lovely fireplace, great view of the mountains, several couch/comfy chair "pods" to gather round, a piano, and a wonderful guitarist in the evening. You can also order drinks and light lunch/dinner here and simply relax and chat with friends. It's like being in your living room with lots of extra perks!

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.10.15
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Oct 15, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.10.15
Recommended Trip type: Family "Great hotel, staff are rude"

Reviewed by a Hotels.com guest on Oct 15, 2008

We arrived at our hotel at 2pm and were told that the room was not guaranteed until 4pm. As we have a baby we asked if the room could be ready earlier. The receptionist was not interested in helping us at all. She called housekeeping and asked us to wait for a reply. After about 20 minutes we decided to leave and asked her to call us back. We came back to the hotel at 4.30pm and had received no phone call from the hotel. Our room was assigned only to discover that they when we got to the room there were other people in it. They had obviously given our room away to other guests with kids who wanted it earlier too. The told us that they had upgraded us to a better room. We had paid for a superior room, yet one side overlooked the recycling center and the valley view was partially blocked by a tree. They gave us 2 coupons for free drinks at the bar...which didn't help me as I am pregnant. Checking out was extremely slow too. The hotel itself is beautiful and a lovely venue but I have read many reviews on the rude staff...

Overall Rating

8.0 out of value="10"
  • 6.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.10.09
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Oct 9, 2008

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 6.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.09.27
Recommended Trip type: Family "Awesome Room View"

Reviewed by a Hotels.com guest on Sep 27, 2008

We were awed by the view of the mountains from our hotel room. It looked like every room had this beautiful view. The hotel was spotless and every member of the staff we spoke to was attentive to all our needs. We would definitely come back. Our only problem was finding the hotel--perhaps they might put up more signs pointing the way to the hotel from the downtown area.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.09.22
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Sep 22, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.09.22
Not recommended Trip type: With Friends "not good for the money"

Reviewed by a Hotels.com guest on Sep 22, 2008

It is very overpriced and then did not like added charges.

Overall Rating

4.0 out of value="10"
  • 6.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2008.09.10
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Sep 10, 2008

This guest did not leave a comment.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.25
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Aug 25, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.24
Recommended Trip type: Family "Spectacular views"

Reviewed by a Hotels.com guest on Aug 24, 2008

We enjoyed our stay. The Rimrock is in a great location, away from the crowds in Banff. Our room was outstanding, very bright and spacious. The views from our balcony nothing less than spectacular!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.19
Recommended Trip type: Family "Outstanding hotel"

Reviewed by Angela of New York City on Aug 19, 2008

Good Service, Terrific location, Free bus to town, outstanding view.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.13
Recommended Trip type: All Others "Everything was Nice except.."

Reviewed by a Hotels.com guest on Aug 13, 2008

Somehow controlling the room temperature was a problem. There was a heater buzzing at the window almost all the time and I did not see how to turn it off. Also the TV was too small. And when I changed channel, it was flickering a lot. But when I complained, they immediately replaced it.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 6.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.12
Recommended Trip type: Family "Great, and with kids"

Reviewed by John of Seattle on Aug 12, 2008

This hotel sits above Banff on Sulphur Mountain. If you want the hot springs and hiking, it is the best. If you want to be in the middle of the town, not the one.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.10
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Aug 10, 2008

This guest did not leave a comment.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.10
Recommended Trip type: Family "Enjoyed the hotel."

Reviewed by a Hotels.com guest on Aug 10, 2008

Attentive, friendly staff. Clean, well kept property (although we had a minor maintenance issue during our two-night stay, it was accommodated by the staff). Good food. The public area adjacent to the lobby can be crowded.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
The Rimrock Resort Hotel 2008.08.08
Recommended Trip type: Romance "Beautiful spot"

Reviewed by a Hotels.com guest on Aug 8, 2008

The Rimrock is a great property - unique design built into the hillside. Great food - the Primrose Restaurant had delicious breakfasts. Great views.

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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