Extended Stay Deluxe Dallas - Plano - Plano Parkway - Plano

great place to stay for the price. the decor, walls, and carpet, are a little old, but the staff is great, very helpful and friendly. the hotel is in a very convienent location.

Genuine Hotels.com guest review

If I were staying longer, would have asked to get a better mattress. Everything else was great

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was not expecting luxury at the price I paid but did not expect: - No nightsatnd clock and clock on kitchen wall had a dead battery. - No hangers in the closet - No shampoo provided. - no blanket on the bed (sheet and bedspread only) - Lobby flooded during rain shower. - room not cleaned at all during 3 night stay.

Genuine Hotels.com guest review

The service was good, the staff friendly. The room needs an upkeep (the comforter was stained and smelly). The bed was surprisingly comfortable and the bathroom was clean! The workout room had the basics but fully functional.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall it was a very nice place. Nice big room and a great kitchen with full size appliances. Overall it was very clean, but with a few exceptions. The floors in the kitchen and bath were a bit sticky, like they weren't rinsed well, and the coffee maker still had the used grounds in it from previous occupant. Other, more finicky, people might consider […] this a deal breaker, but it didn't bother me much. What did bother me was the fact that I banged my ankle (twice) on a cross bar of the bed that was sitcking out just enough to nail me as a passed by it. With just a little more attention to detail, this could be a great place. The staff was friendly and helpful and the price was great. I would stay there again. Read more

Genuine Expedia guest review

non-smoking room smelled of smoke as did the hallway. The bed was saggy and caused backaches. Crumbs were on the desk chair and around seal of fridge. The carpet looked filthy so we kept sandals by bed so feet didn't touch it. The extended stay room had one spoon, one glass and one hanger. This should have received no more than a 1 star rating, NOT […] the 2 1/2 it was given. This was the worst place we've ever stayed. Very, very disappointed. Read more

Genuine Expedia guest review

Driving up it looked like an old dorm room. Where i was going to park ; there was broken glass on the ground from a car window. The carpet fresh used throughout the so called hotel was so strong in lobby and my room that i had a hard time breathing. There was no ice machine; only 2 empty ice trays in freezer. I was not comfortable with the place from […] the moment i drove up. The night before i stayed at another hotel.com place for several dollars cheaper and it actually looked like a hotel with cont.breakfast, ice machines and was.very clean smelling without the gross carpet fresh. Read more

Genuine Hotels.com guest review

This was a very poorly run and dirty, noisy hotel. I had to try 2 rooms out before I could find a clean one. The AC was dismantled in one room and vomit was left on the carpet, the bathrooms were not clean and the pool was cloudy, dirty. I could hear my neighbors TV and talking. There was trash in the halls. And the room smelled bad. One room was labled […] non-smoking but someone had been smoking in it. I will not be staying in an Extended Stay America again! Read more

Genuine Hotels.com guest review

I was very disappointed in this Extended Stay, even though we have had great success with them before. The first room had a wet couch and no towels. The second room we looked at was not made up at 4 PM in the afternoon. The third room (which we kept) had no coffee pot, only 1 frying pan, and the phone did not work. We were told by the front desk that […] the phone would be fixed the next day, but it was not. It was never fixed while we were there. We will be traveling to Dallas again, but we will not stay at this Extended Stay :( Read more

Genuine Hotels.com guest review

If you want a cheap clean room with kitchenette, this is it. But... smelled like cigarette smoke on nonsmoking floor. Had to ask for sheets for sofa bed and enough towels were not provided, again, I had to ask. Bathroom wasn't well stocked with toilet paper, had to ask for some. There were no cooking utensils in kitchen. It served the purpose, but I […] won't go back. Read more

Genuine Hotels.com guest review

No towels were present. Had to retrieve them. Voices in lobby and upper hallway could be heard spouting offensive explitives Incompetent staff on duty @check-in and check-out times. Musty smell in hallways as well as room that was offered as "non-smoking".

Genuine Hotels.com guest review

For what I paid, I was very impressed. Big room was clean, pool was clean, and staff was very nice to me! I will stay here again if I am ever in Plano area.

Genuine Hotels.com guest review

The bathroom floor had drip marks. Staying two nights here, I noticed that nobody came to clean the room (I'm guessing it's done weekly) since I put a note in the bathroom so it'd be mopped and the marks were still there when I came back. It was nightmarish to think that the whole probably wasn't being cleaned thoroughly. I noticed the bedsheet had […] a hole and there was a used soap lying around in the bathroom when I first came in. Not recommended, except if under really tight budget. Read more

Genuine Hotels.com guest review

Room was not just threadbare -- furniture was worn out, old, unreasonably frugal, and very uninviting, inhospitable. The couch was actually torn and stained, and anybody else would have thrown it out as it was too worn out to even donate to charity! But here it adorned the center of the living room section and I had to constantly look away from it, […] as it was such an eyesore. Forget about sitting on it. The staff (front desk lady) was rude and inconsiderate. She did not even care to show any regret or sympathy for the terrible condition the room was in, let alone offer to move me to another room. The room had no towels and toiletries were practically non-existent. The bed was awful and all in all, I did not get any rest on a 2 day business trip during which I had to endure the room just at night-time. I would've tried to book into another hotel if it weren't such a hectic trip. Avoid at all costs! Read more

Genuine Expedia guest review

Room was large enough but minimal....minimal furnishings, minimal amenities, very thin towels. As far as service, I didn't even get the wake up call I requested! Biggest frustration was that the fitted sheet was too small for the bed and kept popping off the corner. Breakfast was a few bagels and cream cheese and coffee. Had friends staying in another […] Extended Stay hotel 5 miles away and it was much, much nicer. Their Lobby smelled nicer, place was clean and neat and their breakfast included bagels, cream cheese, coffee, juice and cold cereals. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

You basically take care of your own needs in this extended stay hotel as long as you expect to do so there shouldnt be any complaints....everything is provided for you in your room and on the premises for an at home experience...the front desk was not maintained at all times and you had to wait but the staff was friendly and helpful...the only complaint […] I have is that since there is no smoking in the rooms and you have to go outside there should be benches or something as we either had to stand or sit on the curbs...the pool area was not opened at the times mentioned ....over all though the experience was great I recommend highly Read more

Genuine Expedia guest review

iIhad a great experience at this hotel. The only problem I had was that the side hallways were piled with trash and was stinky. Other than that Ihad a great experience with this hotel.

Genuine Hotels.com guest review