"Wouldn't stay here again"
They have me a smoking room. It stunk like a bar. Every piece of furniture in the room was stained including the carpet in the room and the hall. The elevator stunk like feet. I saw shady, suspicious activity several times while staying here. Long story short, I left and went to the courtyard in addison. Much nicer for just a little more money.Genuine Hotels.com guest review
"GOOD FOR THE PRICE"
The room was clean, and having a kitchen with dishes and everything supplied was nice.Genuine Expedia guest review
Response by Extended Stay America - Dallas - Farmers Branch I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed your clean room and your fully equipped kitchen during your stay with us. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"very disappointing experience"
This was a big disappointment. first my reservations were changed without notification from a room with two bed to one, non smoking to a smoking room. the room was awful,it smelled like a bar room. The bed looked like someone had been lyning in the bed ready. This room wasn't good at all and I will never stay at another Extended Stay Site again. I didn't […] and couldn't stay at your business and this made my weekend really bad. Your staff stated that I wouldn't be charged for the room and I will check that. I'm still waiting to hear from your manager, but that hasn't happen. Read moreGenuine Hotels.com guest review
"WORST STAY EVER! Please read!"
Be warned: We arrived 15 minutes before check in and they made us wait in the lobby until 3pm exactly... for no reason! The rooms were already available! The room was hot despite turning the air to the lowest setting. When we tried to take a shower the water was cold. At first we called the front desk to see what they could do but they said they had […] a lot of guests arriving so there was nothing they could do at the time. Then we walked to the desk and asked to be moved to another room but she said we were stuck with the room we had because the hotel was full (even though we were one of the first people to check in that day!) When we asked her to call maintenance she said that he did not have a phone on him. There also was no manager on duty. When maintenance finally arrived they informed us that the hot and cold labels were backwards! GOOD TO KNOW! The room overall was dingy and not very cleanly. There was even a dead centipede bug stuck in the matting of a picture on the wall. They did not service the room AT ALL while we stayed. Instead we were responsible for our own cleanup, including taking our dirty towels to the front desk in exchange for clean ones. We were also only given two sets of plates and utensils so we constantly had to wash dishes. There was no ice machine, only ice cubes in the freezer trays that looked dirty. Also, the family above us was up all night, every night, and we could hear them constantly moving around. Worst hotel stay EVER. Read moreGenuine Expedia guest review
Response by Extended Stay America - Dallas - Farmers Branch Cassie - Thank you for taking the time to write a review of your stay. I apologize for the issues you experienced with your air conditioner and water in your room. I will be sure to meet with our maintenance staff to ensure your experience is not repeated. As well, I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be reviewing our cleaning standards and procedures with our housekeeping staff to prevent similar issues from occurring. Thank you for bringing these issues to our attention. We hope to have the opportunity to provide you with a better stay the next time you're in the area.
I would not stay this place - rude, indignant, and otherwise mismanaged facility. Rooms are not clean. Front desk is non-existent, or rude when you ask for service. Re-keying a card key is a challenge, supposedly due to a software upgradeGenuine Hotels.com guest review
"If I had known"
When I arrived to the Extended Stay America Farmers Branch, I was told that I was put in a smoking room. I had requested a non-smoking. I was upgraded to a suit, while I contacted Hotels.com & added a night. After being in the room an hour I started noticing how bad the room looked and felt. The lights near the bed would not turn. I could not use the […] phone to call the front desk. I could not use the pass code provided for wifi. When I left for evening to pick up a meal I mentioned the lights and the pass code to the on site manager. When I arrived with my meal, I did not use the dishes because they were filthy. I tried to raise the temperature in the sink to as hot as it would go in order to wash dishes that were caked with grease and the previous occupants meals dried on the cups, flatware and plate, I opted to eat off of the Styrofoam container. When I pulled back the cover that evening, I thought I would find all sorts of unmentionables, there were none, but I still felt like I should sleep on top of the covers. The next day when I returned to my room, my card key did not work. I went to the front desk for assistance. The front desk clerk looked like she was mad because I interrupted her dinner. I asked her to reset my key, as she promptly spat spittle and food at me when replied that I was only guaranteed one night. When I produced the hotel.com receipt for the second night, she said Expedia had made a mistake. I could not wait to leave the next morning. Read moreGenuine Hotels.com guest review
Had issues with the AC Heat fans but no other non-smoking rooms available to move me too. A dirty wash rag was left on top of shower curtain rail & no clean wash rags for our use. Manager asked how our stay was upon check out. I described everything & she was shocked. Offered a free night if we're back in the Dallas area. Hope to see if improves. Needs […] some renovation. Surrounding area is nice & appeared safe in general. Coffee in front lobby was also good. Read moreGenuine Hotels.com guest review
"Altercation made the convenience inconvenient"
I would have loved my stay at this hotel except that the police had to be called because of an altercation between the neighbors and a guest or friend of theirs. I was almost asleep when I heard a young man running up and down the hall, cursing and banging on my neighbor's door. I don't know if the hotel can prevent against something like this but that […] mired my experience at this hotel. The police were called and the situation was resolved an hour later. Read moreGenuine Hotels.com guest review
"Loved the space"
The staff was helpful and the rooms were very big alot of apace to move around in.Genuine Expedia guest review
Response by Extended Stay America - Dallas - Farmers Branch Thank you so much for sharing your experience with us. We look forward to welcoming you back again.
I booked a double queen bed suite and paid for a Double queen bed suite, But when i arrived They gave me a sinlge queen bed suite. The guy at the front desk was nice, but he didnt even tell me that I wasnt going to be getting what I actually booked and PAID FOR. No one contacted me about refunding me the difference, So i was very upset at this.Genuine Hotels.com guest review
It was horrible. I reserved a non-smoking room and they gave me a smoking room.Genuine Expedia guest review
Response by Extended Stay America - Dallas - Farmers Branch Antonio - I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we were unable to provide you with the non-smoking room that you requested. Please accept my apology. In response to your comments, I am working with our staff to revamp our reservation and check-in procedures to try to eliminate these types of issues moving forward. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Somewhat dated...but certainly well worth it"
Good location...safe, lots of parking. Stores nearby. Certainly will return at my next visit to north dallasGenuine Hotels.com guest review
"Full Kitchen and Suite for a reasonable price."
Hotel is starting to feel slightly worn, but is clean. I wish they had a rewards program. Pool closes in winter and there is No hot-tub/spa. The Deluxe Suite has a good size, internet and Tv worked. Kitchen equipment is spartan but I could make it work. Small exercise room With Cardio equipment (threadmill + Bike).Genuine Hotels.com guest review
Very comfortableGenuine Hotels.com guest review
"Three days for the price of four?"
I paid for 4 nights April 23rd, 24th, 25th, 26th. The man at the counter said I would have to pay for another night if I didn't pay to stay Thursday night and not only that, I would have to pay full price for the room. You can see in your records that I had to stay at another hotel for Thursday the 26th. I know this is not your fault - sometimes there […] is someone else that causes the problem. I will be working in Frisco, TX for the next few months so I am planning to use your services for that period of time Sunday nights through Thursday nights every week. We thank you for the services and savings you provide. Read moreGenuine Expedia guest review
super ! they even upgraded me into a smoking room rather than let me be in a non smoking !...the best !Genuine Hotels.com guest review
I was extremely disappointed with my stay. The first item I noticed was the hall-ways and common areas were starting to look worn an outdated. I sincerely wished that was the only issue. The room itself was fine. However, the bathroom was small. The hotel only provides soap and not other toiletries. This is the first hotel I have ever visited that […] did not provide shampoo, conditioner, lotion, etc. My real issue was with the toilet. The toilet seat was wooden and instead of replacing the seat when needed, the hotel simply painted it. The problem is that the paint had started to peel. Sadly enough, this seat had several layers of peeling paint. It was chipped it several places and the brush marks were visible in both the seat and the lid. I am thankful I was by myself and did not actually have to “sit “on this. If my family had been with me, I would have left the hotel. The phones and the remote controls were filthy. Top this off with finding a roach in my coffee mug in the morning, and needless to say, I was in a rush to leave. I would never recommend this hotel. Read moreGenuine Hotels.com guest review
"Cheap Extended Stay"
My main reason for staying here was I was spending 4 nights while working at a customer's office during the week. I've stayed at surrounding hotels during 1 night stays and this was half the cost plus offered the ability to have a full sized fridge and microwave. The ethically diverse hotel has guests that are living there on extended stay, so do not […] be surprised if the hallways have a smell of various cooked foods. The hotel also allows pets and during my stay I did hear a dog barking in the next room, however after turning on the room a/c fan it did not effect my sleep. The surrounding area is office/business with hotels, upscale town-homes and full of middle to upper scale eating places, so if you don't want to cook there is plenty of variety. If you are looking for a low cost, no-frills hotel in the area then I would suggest this hotel might fit you bill. Read moreGenuine Hotels.com guest review
"our first stay"
awesome!!! we spent new yrs eve there and it was great! we plan to return back for our anniversary in February!Genuine Expedia guest review
Comfortable, clean and very affordable but I hated hearing the conversation of the those in the room next to mine!Genuine Hotels.com guest review
"Worst hotel I have ever stayed in!"
08/11/14 mscris99 Little Rock, Arkansas
This hotel should be torn down and rebuilt forget remodeling!!!! The carpet is seriously nasty and the odor was horrible. The ceiling panels had water damage, all the furniture had stains. My worst hotel experience ever!
I booked via Hotwire for this hotel, only spent $45 for the night. For the money it was fine. Nice room, Friendly staff. To get all the amenities for the kitchen part you have to ask for them from the front desk. In the morning they just have a grab and go breakfast which I knew that going into it but there was never any coffee made which sucked. I even checked a few times. The pool was small but quite nice. I would stay here again if I HAD too.
"IT WAS TERRIBLE"
06/01/14 cdlutz59 Dallas, Texas
I booked this hotel on Priceline. The young lady, Dedtria, was nice enough to give me a nonsmoking room. This room smelled like smoke so bad that when I got home after my week's stay I had to wash all my clothes. Even my pillow now smells like smoke. The "fully equipped" kitchen had 2 knives, 1 fork, 1 plate, 1 bowl and 1 coffee cup. When I went to the front desk to ask for a spoon, the attendant had such a bad attitude, like I was interrupting her. In fact, except for Dedtria, the rest of the staff was rude and not helpful. When I asked for a kitchen towel because I didn't have one, she asked me to bring her down the one that was in my room. When I told her there wasn't one, she rolled her eyes. The room was also filthy. Bugs in the corner, dirty floors, dusty and smelled so bad. The "grab and go" was terrible as well, and 2 mornings the coffee pot was empty. Also the air conditioning rattled and I could hardly sleep. I would never stay there again and actually left one day before my 8 day stay that I paid for was supposed to end.
"Okay. Not great."
05/15/14 Bee802 Dallas, Texas
Check in was easy, check out was... odd. The lobby wasn't open when I needed to check out at 6:30am. I discovered, in the middle of the night, my AC was leaking on the floor. The wifi never worked, and when I called the tech support on the little placard in the room they said they no longer do tech support for that location. The only open wifi connection was to some weird unsecured connection that looked easy to hack. Also, a very noisy property, so it was hard to sleep. There was hair on the mattress and pillows, so I'm not so certain they actually clean the linens between guests. Not the worst experience, but definitely not the best. It was okay.
"Dissed by Extended Stay America"
05/04/14 Bill P Denver, Colorado
The staff needs training for sure. They had real attitude problems. I booked online through Priceline and because of this was bumped from non-smoking rooms and given a room that hadn't been cleaned yet. I was moved to a non-smoking room the next day. It was very nice. Breakfast was promised and there was never any served that I could find. When I checked out, my request for a receipt was refused with instructions to get it through Priceline.
"Poorly trained staff."
03/30/14 ScottyWood1927 Tyler, Texas
I arrived at the hotel at 1 am with our daughter asleep in the car. The front desk was closed and barred. I used the lobby phone to call the clerk. She was NOT glad to see me. She informed me I did not have a reservation and told me to call the reservation agency myself . It took 30 minutes to check in and I was obviously unwelcomed. The room was decent. The air conditioner was loud and the ceiling had water stains. I did receive a one hour late check out after asking. The "Grab and Go" breakfast snack was appreciated.
02/09/14 DDPetty Dallas, Texas
Staff is amazing! Very clean rooms. Location is convenient with access to tollway. Highly recommend. The manager is very helpful in helping with directions so that I may learn my way around easily. Love the breakfast bar in the mornings and it always smells clean.
01/13/14 k w Memphis, Tennessee
So I was thinking lets try this hotel, seems in a central location, looks safe and we were staying for five days so the price was right. UMMMMMM NOOOOO staff are lower functioning when it comes to intelligence. I called to ask for a double prior to arrival. The clerk did not make note of this in my reservation at all because they put us in a king bed. The next day after partying (checked in new years eve night lol) I asked for a double bed room. The clerk stated it was an upcharge however she would "waive" the fee. That was a positive however we get in the room and sleep one night I wake up with freaking bites on my neck. I alert them they say well we have never had a problem with bed bugs. Needless to say.....we left poor hotel to stay in. And fyi people "live" in this hotel as well. I saw a person with a christmas tree in their window....
01/08/14 David C Omaha, Arkansas
Rooms are dirty and the air quality is very poor. Towels are in bad shape. Caulking and paint in bathrooms are unacceptable. The floor had a wide variety of human hair. The toilet would run unless you lifted the handle manually. Hot water wasn't hot!
"Extended Stay is Uncaring of Guests needs"
12/12/13 Beverly G Dallas, Texas
The staff customer service skills are very poor to unresponsive to minimal requests such as towels and cleaning and receiving packages. Not a good place to stay to conduct business as the staff are very inconsiderate and intrusive. The staff constantly calls with unsubstantiated demands and issues about billing even asking how to process their own books. For example, one of the front desk persons contacted me to ask why they did not charge my credit card for the week. I told them I did not know why. Also, they tried to charge a how month upfront when the reservation policy stated that charges were done weekly. When I pointed this out, they told me that this policy could not be honored. I will be checking out in the first week of a planned stay of 1 month.
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