"Dont stay at the hotel nasty"
It was nasty,stains on the carpet,just really nasty,Genuine Hotels.com guest review
Needs work and possible mole. Good value for cost and great location.Genuine Hotels.com guest review
It was no services on reception we have to wait 10 min before someone showed up in front ,It was nasty , the room stunk so bad , there was no service , the sheets look like they havent been changed in days ,next day no body clean up our room, all this for 2 nigths $700, we just stayed 1 night and there was no refounds. This hotel sucked.Genuine Hotels.com guest review
It was not worth for the price i paid. room was old, over all hotel was dirty.Genuine Hotels.com guest review
"Where NOT to stay in Arlington"
Hotel lobby was filthy, hallways carpet was sticky to my shoes, elevator clunked like it would fall at any time, room smelled so bad I had to open the windows and leave them open, bathroom was dirty, even had hair in the sink and on the floor. Located next door to six flags and you hear the roller coaster and screaming late into the night. Next to a […] freeway and RR tracks. NOISY, NOISY, NOISY! I HIGHLY recommend NOT staying at this hotel! Read moreGenuine Expedia guest review
I like it im here alot! Alot! And its a nice cool place. Family oriented and nice staff. They dont bother u it feels like u r at home!Genuine Expedia guest review
"I love it!"
I stay there all the time and I love ms. Karen! AWESOME!!! Very helpful and will make sure you are comfortable with your stay.Genuine Expedia guest review
"Out Dated Rooms"
Rooms were outdated , and looked nothing like the pictures. Smelled very stale. Will not stay again here.Genuine Hotels.com guest review
Very very bad! Stinky, dirty, awful!!! Carpets are disgusting. Everything is old. Sevierville is bad. No towels in the room. Had to call for em and go get them myself. A ROACH WAS IN THE ROOM. noises in the kitchen. Smoke alarm wouldn't stop beeping. I will never stay here again unless they remodel it which we heard they might start next month.Genuine Hotels.com guest review
Wonderful peopleGenuine Hotels.com guest review
"First room they sent me to was occupied."
First room I was sent to was occupied and they were smoking in the room. Next room smelled of smoke, had no remote to the TV... the sheets were nasty and the windows were taped up like a crime scene. Nasty place.Genuine Expedia guest review
Response by Extended Stay America - Arlington - Six Flags Thank you for taking the time to write a review of your stay. I sincerely apologize that my staff assigned you the incorrect room initially. I will be reviewing our check-in process with my staff to ensure that this situation does not happen again. As well, I am sorry to read that your room had a smoke odor, that the remote was missing, and that your sheets were not clean. I will be reviewing our cleanliness and inspection policy to ensure that these issues are not overlooked again. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Chissa at front desk was friendly when finally came to desk. There was no sign saying "check-in" etc.. Called front desk x2 no answer. Finally answered, asked for items for room, they never brought. Carpet dirty, sticky, dirty linens in bathroom. Closet falling apart. Understaffed. Not recommended.Genuine Expedia guest review
there were stains on the carpet, and hairs on my bed sheets. dirty enough to want to make me sleep with my close on.Genuine Hotels.com guest review
The room was huge. Very spacious. The only thing is they should remove the carpet it smells like cigarette smoke.Genuine Hotels.com guest review
"Is this a hotel or a hostel?"
When I got to the hotel the front desk, if you can call it that, was hidden away behind a door with no window, not a very inviting experience. Check in went smooth enough, but I thought it was a bit odd that said they will keep a copy of your photo ID on file for 30 days after you left the hotel. When I got to the room I noticed the closet door was […] not attached to the closet and was sitting on the floor in the corner of the room. In general the room was also generally out of repair. In the bathroom I found the used soap from the last guest and no shampoo. I went to the front desk and the clerk explained that they ran out of shampoo and if I wanted some I would have to go to the store. An hour later I was back from the store and back in the room. In the morning I got up and went to take my shower, and went looking for towels. When I did not find any in the room, I called the front desk and they told me that it is there policy to only provide towels upon request, really. Why would I ever think to request towels at a hotel? Why did not the clerk that I spoke to about the lack of shampoo mention that? All in all while the hotel was cheap, at the end of the day it was not a good experience. I will NOT be back. Read moreGenuine Hotels.com guest review
"Don't think we will stay there again"
The hotel is very dated-old mattresses (uncomfortable, too), old carpeting, bathrooms needing regrouting and resealing, things such as that. Between hubby and I we killed a total of 8 bugs, but this is Texas after all... Still, I believe the bugs were coming in through the unsealed areas in the bathroom. Be sure that you are aware that there is not […] daily maid service. You will need to turn in your towels for new ones and that you have to go down to the office to get more toilet tissue, should you need it. Make sure you plan ahead. The hotel is convenient to Six Flags, Cowboy Stadium and Rangers Stadium-just a short drive from each. The price was right at the time, but next time I think I will spend a little more and have more pleasant surroundings. Read moreGenuine Expedia guest review
"Not the worst but DEF NOT the best"
It is def time for a renovation carpet had very noticeable stains and the NON smoking room smelled of stale cigarette smoke especially the air condition unit. Bathroom towels were stained and there was a dirty wash cloth under the sink. Didn't like the fact that the side entrance door didn't close completely without pulling it closed so anyone could […] of just walked in. Also didn't like the fact that there wasn't any servlet cameras at the side entrance just an observation. Read moreGenuine Hotels.com guest review
Room was great for the location carpet needs shampooing trash cans need to be placed in rooms we had no stopper for the tub when we wanted to bath but overall I would stay here again if need be oh and breakfast needs to be better.Genuine Hotels.com guest review
"Close to attactions but stinky room"
The location was great, we walked to several good restaurants. Six Flags was so close we could hear the roller coasters. However, our room smelled like somebody had a fish-fry in it and we could not get rid of it. We bought Febreeze and sprayed but everytine we came back from amusement parks or restaurant the smell was back. All of our clothes had the […] same stench when we got home. Read moreGenuine Expedia guest review
"Would not recommend"
Dirty, not old just out right dirty Smell of hotel and room bad Trash outside of every roomGenuine Expedia guest review
"Nothing like we thought."
I have stayed at these places before and never had the place look this bad. Beer and cigarettes all over stairs and other parts. The room sucked never will I stay at one of these again.Genuine Hotels.com guest review
Rooms size is great for families. But this is the 1st A.E.S that didn't have pots and pans in the room. We Had to switch rooms because the 1st room had wet carpet, smelled like animal urine and had flying bugs. The staff seemed unmotivated.Genuine Hotels.com guest review
"New facade old hotel"
The outside of the hotel looks so new, but the inside is rundown. The room smelled old even though the everything inside was fairly new. The hallways also looked old.Genuine Hotels.com guest review
The building could use some updating. There were very loud people at the pool at 2 a.m. No one answered the desk phone when we called to report it. It was close to where we were visiting and there was plenty of places to eat near by. The price was great and helped us be able to do more things around the area that we hadn't planned on. We will stay here […] again. Read moreGenuine Hotels.com guest review
"Really surprised this hotel is on your list."
Rough facilities. Like staying in the projects. Worn, dirty. Stuff broken. However, front desk staff very pleasant and location excellent. Needs a total rehaul. Wouldn't stay there again. Smells bad too.Genuine Expedia guest review
"Great Price, Dont expect a Hilton"
The price is great. Rooms not so much. Mold was all in the shower. Drain wouldnt even stay. The bathtub wasnt bad but needed to be cleaned more. Hair from the previous guest was still present on the floor in the bathroom. Our bathrooms were only stocked with hand towels. We had to go get bath towels from the office. Location was great. 1/2 mile from […] Hurricane Harbor and 6 Flags. You can actually see 6 flags from the parking lot. Bostons is within walking distance and we had a great time there for nightly drinks. Location is great, rooms were a bust. But for the price, you really cant expect a Hilton! Read moreGenuine Hotels.com guest review
"Close to Six Flags"
Big room lots of space. Could have been cleaner and big plus for having a fridge.Genuine Expedia guest review
Hallway carpet very nasty. Sofa nasty, kitchenette nasty, towels had stains, thankful I brought my own. One tiny trash can for the entire suite. Tolerable because of the closeness to Six Flags, but will never stay again.Genuine Hotels.com guest review
"Really it's not good"
The place was terrible. lets just say I had it reserved for the next weekend and had to cancel, there is no way I would ever stay there again, unless it was free, then I would have to bring my own cleaning supplies, thankfully I only had to stay there one night, lesson learned, just because its a good deal dosen't mean its a good place to stay....Genuine Hotels.com guest review
"Just what it said."
Lobby wasnt pretty, but oom was fine. Price very reasonable.Genuine Hotels.com guest review
"Next door to Six Flags"
We got the Suite with two double beds and a fold away bed/couch. Room was nice and very roomy with clean kitchenette. Hotel seems very old. Very dirty hallways and elevators. We were only allowed 4 towels even though we booked the room for 6 people. Carpets very dirty, couldn't walk around without shoes. Feet would turn black.Genuine Expedia guest review
Not a bad place for the amount of money it costs to stay. Let down that the pool was unable to be used during our stay, which was one of the main reasons we picked that place.Genuine Hotels.com guest review
I thought that because of where the hotel's location was, it was a great investment but i was wrong. Everything abouth the hotel was outdated. The front desk attendant had good customer service nonetheless. I had to ask for a different room once i received my room key. The first room's bed was very worn with dents in both sides. Once I called to ask […] for another room the attendant honored tht. The second room had a much better bed, but the air conditioner was unable to cool off the room. So it was a long and hot night. Had to sleep at the foot of the bed just to get some air. The elevators were dirty, and there was a distinct smell throughout the whole place. I've stayed at other Extended Stay of America hotels before, but this location compared in no way to previous ones. I wouldn't stay at that location again. Read moreGenuine Hotels.com guest review
"Extended stay @ six flags"
We have stayed in this hotel 5 other times, without issue. But this time there were several problems. First, we jad to wait over 20 minutes for a clerk to arrive & let us check in. Second, although we paid for our stay in full @ reservation, when we arrived, we were charged a $100 deposit. Third, at check in, we were told "the key machine" was down, […] so we could not have a key to our room. The clerk walked us to our room to let us in, while also letting others into their rooms without verifying who they were. It took a full day before we were issued a key to our room. The staff apologized over & over, and were very nice. Read moreGenuine Expedia guest review
"Nice place to stay"
Room a little dated but not to bad. Good place if you are staying more than a night or two.Genuine Expedia guest review
"The place smelled."
After losing our reservation, they did give us two rooms for our six people. we walked up the stairs and the hallways smelled of smoke. My room smelled ok, but when we opened up the folding sofa bed, there were no sheets. Our other room smelled really bad.Genuine Expedia guest review
"Needs to have lot of repairs"
Hotel is run down pour Maint couldn't not take bath shower only broke faucetGenuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Worst Hotel Ever"
This was one of the oddest hotel stay of my life. The entire hotel was very unclean. There were clothes, trash, and body hair left in the room. This hotel seemed more like a jail, you had to phone in to even speak with any staff. Great location, but questionable people lurking around outside.Genuine Hotels.com guest review
Room was dirty, and it smelled like smoke even though I requested a smoke-free room.Genuine Expedia guest review
Response by Extended Stay America - Arlington - Six Flags I appreciate you bringing your experience to our attention. I am sorry to hear that your request for a non-smoking room was not honored and that you were unsatisfied with the cleanliness of your room. To uphold our company's high standards, we will make sure that smoking preferences are verified at check-in moving forward and that our housekeeping staff improves their processes. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Good for last minute choice"
My room was clean however the Hotel in general had a bad odor. My kids were dissapointed that the "continental Breakfast" consisted of granola bars and hot cocoa :(Genuine Hotels.com guest review
Response by Extended Stay America - Arlington - Six Flags Adriana - Thank you for taking the time to write a review of your stay. The odor you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is going to make a sincere effort to ensure our entire property smells fresh at all times. Still, I am glad that you room was clean and that you enjoyed your stay overall. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
"Semi nice Hotel"
The room was comfortable and clean. There was no ice machine the pool was not working they told us to use the alarm in the room. The hotel needs to be updated.Genuine Expedia guest review
Response by Extended Stay America - Arlington - Six Flags Thank you for your recent of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Still, I sincerely apologize for the maintenance issues that you experienced during your stay. In response to your feedback, I will meet with the staff to review our maintenance policies to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future.
Outside looks nice. Looks are deceiving. I think a bomb went off inside. Watch out for the $100 room deposit they request before checking you in. This is no place for children. These are efficiency apartments. Stained sheets, dirty carpet, barking dogs all night and uncleaned rooms. Save yourself some trouble-Do not stay here!!!!!! Expedia should not […] be associated with this kind of place. Read moreGenuine Expedia guest review
Response by Extended Stay America - Arlington - Six Flags James - I appreciate you bringing your experience to our attention. I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure this does not happen in the future. We continually work to improve our hotel, so we really appreciate your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
I drove up and people were "partying" in the parking lot. I walked in the front door and no one would help me. It appeared to me that everyone in the lobby area was partying. The environment felt totally unsafe for me and my daughters. I left because of the situation and the fact that no one would help me.Genuine Hotels.com guest review
Response by Extended Stay America - Arlington - Six Flags Chris - Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of professionalism displayed by some members of our staff. In response to your comments, I will meet with the staff to review our customer service policies so that this issue does not affect our future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
From checkin to checkout very poor service and employees were so rude! Room was dirty,and bed broken.lamps didn't work! Would never recommend staying there cause its better conditions and service on the street!Genuine Hotels.com guest review
"Not a family hotel at all."
First off the lobby was a little hole in the wall. Clerk did not acknowledge us for 15 minutes, was busy talking to what seemed like a prostitute. Double billed us but did get refund after calling Expedia. Same rude customer service when checking out. Hotel smelled of smoke even in non-smoking room. Very outdated. Mold in bathrooms. Listened to dog […] barking in the next room all night long. Just bad experience overall. Will not stay here again, ever. Read moreGenuine Expedia guest review
Response by Extended Stay America - Arlington - Six Flags Josh – I appreciate you bringing your experience to our attention. I sincerely apologize for your experience including the level of customer service, odors and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our customer service policies and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay the next time you’re in town.
"Once was enough"
Computers were down and couldn't check in until very late at night...location is very convenient to ball parks thoughGenuine Expedia guest review
Response by Extended Stay America - Arlington - Six Flags Terry - I appreciate you bringing your experience to our attention. I’m glad that you enjoyed our convenient location at a great value. Still, I sincerely apologize for the maintenance issues you experienced during your stay. I will meet with the staff to review our maintenance policies so that this issue does not affect our future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
I was very satisfied with the room that I had, it was very clean. The location of the hotel itself is visitor friendly there are restaurants, convenience stores and even grocery stores, when I checked in Robert was at the desk, he was very pleasant. I will b returning to this hotel location and I will recommend it to my friends. Excellent job Nancy […] ... Read moreGenuine Hotels.com guest review
"Very Unhappy Traveler"
I was very unsatisfied with my stay at this hotel. First there was the check in. They did not have my room ready at check in, then they gave me a room with one bed when I had reserved two beds. Then when I went to tell them they gave me a room that looked like a bomb had went off in there. Plaster was everywhere, there were no sheets on the beds and […] it looked like it had not been cleaned in ages. So I went back for now the forth time to check in and they finally gave me a room with two beds that looked suitable but we had to wait another 20 mintues while they cleaned this one. The checking in process took 2 hours. When we booked this hotel we were told that we were in walking distance of the At@t stadium. We were there for the final four. We were not. We were two miles away so we had to pay for a taxi there and back. The room that I finally got was not all that clean, at least to my standards. The only thing that I can say nice about this experience was the employees were very nice. They just could not get anything right. Also this hotel is in need of a major renovation. I feel like I wasted $150 to stay there. Very very disappointed. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Arlington - Six Flags James - Thank you for taking the time to write a review of our hotel. I apologize for the issues you experienced upon checking in. This is unacceptable, and I sincerely apologize for your experience. I will be meeting with our staff to ensure this does not happen in the future. We continually work to improve our hotel, so I really appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a better stay in the future.
I would recommend it!Genuine Hotels.com guest review
Response by Extended Stay America - Arlington - Six Flags Crystal - Thank you so much for posting a review of our hotel. It's great to hear that you would recommend our hotel to others. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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