Extended Stay America - Cleveland - Westlake - Westlake

The room was filthy and stunk. Having a kitchen isn't worth it if you can't cook in it. Glad I brought a container of clorox wipes and Febreze cause I used them all. Felt like I need a shower as soon as I stepped out of the shower. Coffee served at 6:30AM....are you kidding me. Most people have left by then or are ready for a cup. Rotten fruit for breakfast […] and gooey muffins. YUCK! Read more

Genuine Hotels.com guest review

Hotel was not clean. It was dark and depressing. Would not stay here again

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I chose this hotel due to the location and being near all the places that I was wanting to see. The location, staff and overall hotel was a great pick. The only concern was the bed. Very old and uncomfortable. Almost a deal breaker.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

hotel clean and friendly staff. room comfy and nicely appointed. will stay again

Genuine Hotels.com guest review

Not a bad motel but the bed was SOFT and the smell from the smoking rooms were everywhere !

Genuine Hotels.com guest review

The hotel is a very short drive off I-90 with number of gas stations and eating places around it. South of the highway (the hotel is to the north) is a large shoppping/apartment complex that includes a Starbucks, several restaurants and a Trader Joe's - which has perfect prepared foods for the kitchen in the hotel room. I was driving to/from the East […] Coast with my dog, a large black lab (95 lbs), who they accomodated easily. Staff is well trained and plesant: the desk clerk even remembered the dog's name the next morning. Highly recommended for a great value place to stay. Read more

Genuine Hotels.com guest review

Since this is an extended stay hotel, there is not a big lobby with lots of amenities. But there are also no weddings, conventions etc., with late night hall noise. They have a true small kitchen to keep leftovers, your own soda, and snacks.The only draw back is that there is only coffee on weekends & added rolls thru the week. But then your not paying […] for someone else to take enough food for their lunch, leaving you with just rolls & coffee when you come down late, which happens often at other hotels! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a great hotel for the business traveler as it offers more space and a full kitchen that is welcome. The rooms are comfortable, but the bed was definitely well-used and could benefit from replacement. Other than that, I was pleased with the facility. HVAC worked well and was not horribly loud when it cycled, so that it wouldn't disturb sleep, […] TV watching, or phone calls. I would definitely use it again if in the area. Read more

Genuine Expedia guest review

The hotel smell to much (cigarette smell) and signs may me think that the stuff in my car was not secure.

Genuine Expedia guest review

seriously great value for the money. full kitchen, full bathroom with bath tub, very comfortable bed and couch, very homey and cozey experience. would definitely return.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Wished we had stayed here the entire time of our visit.

Genuine Hotels.com guest review

Enjoyed it tremendously.

Genuine Hotels.com guest review

Very nice facility kudos to Bob and his staff. The STAR is Ray in his white shirtt at the front desk. Exceptional ambassador for the hotel. Will return because of Ray!

Genuine Hotels.com guest review

Clean / Good Location / Helpful Staff! Would Definately Stay Again!

Genuine Hotels.com guest review

When checking in, we waited for 15 minutes for someone to show up at the front desk. The bed was uncomfortable, couldn't sleep well. There were no extra pillows or blankets and no one available to get us any. They provide coffee pots and coffee, but no cream and sugar. We had to go down to the lobby to get some. When explaining these issues to the front […] desk clerk, he told us if we stayed here more, we would know these things. Very rude! For the money, and the cost of the surrounding hotels, it was okay, however, I will never stay there again. I'd rather sleep in my car! Read more

Genuine Hotels.com guest review

Very helpful and friendly staff, and clean and quiet rooms. I would highly recommend this hotel to other travelers. Would most certainly stay here again.

Genuine Hotels.com guest review

Place was easy to get to from off the Thruway. Staff very pleasant but the airconditioner in room was noisy and bed was very hard. For a one night stay it was fine.

Genuine Hotels.com guest review

They ran out of pillows! Called the front desk to get two more and the didn't have any on hand. Said they would go check laundry and let us know, they never got back to us. Checking in was an ordeal because they didn't have their paperwork together. Had me fill in all my personal information when I had already given that to them when I originally booked […] the room. Bed was a bit hard, sheets had been washed so many times they were rough. Tv didn't work. Was nice to have a full kitchen. Read more

Genuine Hotels.com guest review

Good value for what we needed. Location is great if doing stuff on Cleveland's west side and a decent retail area across the highway, plus movie theater to pass the time. ONLY complaint is weak continental breakfast. Coffee and prepackaged muffins and bagels were all there was. Plenty of restaurants to fill the void, but don't think you're getting a […] deal with the included breakfast. Otherwise, kitchenette had all the basics, nice sized bathroom and we used both the bed and pull out sofa bed. Fitness room has one each treadmill, recumbant bike, regular bike and elliptical and laundry room on site, but we didn't use it. I would stay here again if the need arose. Read more

Genuine Hotels.com guest review

We'd stayed here before and would stay again. The property is tidy and in a quiet suburban setting, but convenient to a major highway. Quality of the furnishings is not top of the line, but adequate. Phone didn't work, so had to wait until morning for the maintenance person. Night desk man pleasant but a bit clueless; morning desk man (Ray?) went above […] and beyond to be helpful. Read more

Genuine Hotels.com guest review

For a non smoking room, the hallway smelled disgustingly of smoke.

Genuine Hotels.com guest review

This hotel is for travelers looking for a basic kitchen for simple cooking. There seems to be pets in several of the rooms. An outdoor grill is available.

Genuine Expedia guest review

Clean, convenient, and comfortable

Genuine Hotels.com guest review

comfortable

Genuine Hotels.com guest review

We enjoyed our stay at Extended Stay Deluxe Hotel. The beds were comfortable, and the room was spacious (2 room suite).

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a bare-bones suite hotel that accommodates pets. Our suite was clean however, carpets needed a good cleaning, and it was time for the bathroom floor to be hand washed-it certainly was small enough! All surfaces passed the "white glove" test. Staff is very friendly and provides a continental breakfast of prepackaged bagels and muffins, fresh […] fruit and beverages. Very quiet. Grounds immediately around hotel were well kept, however grounds beyond parking lot where dogs are to be walked was trashed in areas with bottles and cans. To the desk clerk's credit, he asked us to check the room before we stayed, but husband said he was sure it was fine. Had I been there, I would have requested a room with a cleaner carpet and I'm sure they would have had one. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We went to Lakewood for a short getaway. The hotel was short staffed when we checked in (the front desk person had to clean rooms in addition to her job) but the front desk clerk was pleasant and positive. I probably would have been swearing up a storm so I thought that her cheery attitude was very professional. The room is pretty big - we had a "deluxe" […] - it had a nice bathroom, spacious dressing and desk area, sofa and tv area, "separate" kitchen and a queen bed. Bed was comfortable and air temperature was easy to adjust. Feels like a safe neighborhood. We will definitely stay again. Read more

Genuine Expedia guest review

Good

Genuine Hotels.com guest review

Overall it was a good experience. The room was clean, very spacious and well supplied. Good value for your money.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The front desk staff was very helpful with respect to changing our reservations which we had made through Expedia. We really apprecited the help!

Genuine Expedia guest review

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Genuine Hotels.com guest review

Had a great stay. Very curtious staff and the rooms were comfortable. Also, it is not too far from several attractions and eateries.It is also easy to get to and from the highway. Although, I experienced a minor problem with the tv remote not work properly; my overall stay was very statisfying. You get quality services at a very reasonable/competitive […] price. Read more

Genuine Hotels.com guest review

During my last stay the television in room 113 did not work properly. The volume would not adjust and the channels were hard to change with the remote. I could not even change the volume directly from the tv. The only other concern is that the water drainage in the bathroom sink was very slow. All other experiences were acceptable. Best Regards

Genuine Hotels.com guest review

Room was awesome, enjoyed ammenities Neighborhood was commercial - had to drive to get to food and stores

Genuine Expedia guest review

Everything seemed clean but well used. Large space good value with everything you need & all works OK. 5minutes from a major upscale mall complex for good food or in trip shopping.

Genuine Hotels.com guest review

The rooms were adequate. If you wanted shampoo, lotion, or conditioner, you had to ask for it at the desk. There was a $5.00 charge for internet access. I wpuld not stay here again since there are a wealth of other hotels nearby.

Genuine Hotels.com guest review

Room accommodations are adequate for those that just need a place to crash or are in-town due to last minute plans as was my case. My ratings are based on a non-biased comparison to other hotels I've stayed and not intended to bash this establishment. Overall it wasn't really that bad considering the cost/night. While just about all expectations (not […] that they were high) were met. There were a few items of note that I wasn't impressed with. Among the most significant to me was cleanliness. I didn't use the in room coffee maker because it had built up on it and didn't appear to have been 'cleaned' in quite some time. I had dropped my cell near the bed and bend to pick it up, could see under the bed. It's a platform bed and around the platform there was lots of dirt and even snack wrappers. Beyond that, the TV worked as did the fridge and the wireless internet (offered at an additional cost of about $5). I dealt with the staff a little (arrived and leaving), they were nice enough. I got in around 2am and the night person forgot to mention that the rooms are only cleaned once per week. I found this out the second (asked the front desk) night when I got to the room was how I had left it. I had expected the bed to be made, fresh towels, perhaps a cleaned coffee maker. Read more

Genuine Hotels.com guest review

The Hotel was not to bad but it needs some updating.

Genuine Hotels.com guest review

If you want a room that can accommodate a single person or a family of three, I would definitely recommend this hotel. It is cheaper than the rest in the neighborhood and is very deceptive if you go by outward appearances. I got the deluxe efficiency which has a queen-sized bed and a sleep sofa with all of the appliances of home. The bed is a little […] stiff but still very comfortable. Not bad for the price. Read more

Genuine Hotels.com guest review