"A dump with a nice staff"
A dump but at least it's cheap. The staff was very nice.Genuine Hotels.com guest review
When we first walked in we noticed a musty smell. The lobby was nothing to look at, and where you checked in was actually in a room that we thought was a workroom for business guests. The hallways were musty. The room was large so we had some hope... however, we were quickly disappointed. There was a large gap all the way around the door letting in […] all kinds of light and noise. The bed was hard and the couch was uncomfortable. We heard the refrigerator running all night as it was right on the other side of a small wall right next to the head of the bed. No ice bucket or cup in the room. Apparently you have to request them. We chose the hotel because we thought since it catered to longer stays it would be more comfortable. They also had a queen bed and the Hampton we had wanted to stay at didn't have any queen rooms left. I'm sad that I didn't stay in the full bed at the Hampton. It would have been MUCH more comfortable. Will never stay with this brand again. The only positive was the location. Near shopping and some restaurants and easy to the toll road. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Patti - Thank you for taking the time to write a review of your stay. We sincerely apologize that our hotel did not meet your expectations and that there was an unpleasant odor in the hallways. Our hotel is scheduled for a complete renovation. Our front desk area and our rooms will all have new layouts. Until then, we will work with our housekeeping staff to ensure our entire hotel smells fresh. We continually work to improve our hotel, so we really appreciate all your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
good the room was fine very roomy staff was freindlyGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your spacious room and our friendly staff during your stay. Thank you for choosing Extended Stay America. We hope to have the opportunity to see you again, should your travels bring you back to our area.
"Like an apartment"
More than pleased with the size and amenities of this place. Like an apartment, really. Or as I told my friends, practicing for assisted living.Genuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Susan - Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
In an effort to keep my thoughts to myself, all I'm going to say is, don't waste your money staying here! Will not EVER stay here or with this organization again.Genuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Middleburg Heights I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you did not enjoy your stay with us. We continually work to improve our hotel, so we really appreciate you taking the time to post a review. We hope to have the opportunity to provide you with a better stay in the future.
"Ok but could be better"
Booked hotel through hotels. Com. Rec'd good rate. The parking lot has 2 large potholes and you must do alittle obstacle course driving to get around. On cking in, pleasant clerk. Gave her reservation #, ID and cc used to book room. Told her not to run my cc because had paid already. Well she did. Didn't realize this until I cked out 2 days later and […] had to return to hotel. Day clerk acted as though mistake my fault. Took 3 days to rec money back in my acct. There was no ironing board in room. Was told to use the bed by clerk. When I went to exchange towels was told maintenance was bringing ironing board. No dish detergent in room. It was ok, but make sure you watch your bank acct. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Dawn – Thank you for taking the time to write a review of your stay. I sincerely apologize for the booking issues you experienced during the check-in process. In response to your feedback, I will meet with the staff to review our reservations policy and guest protocol to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future!
"short stay only"
check in was great. room was great but dated. due to length of stay some amenities wear not available.Genuine Expedia guest review
"Run down rooms"
The rooms were dingy, carpet burned, walls yellow. Granted it was a smoking room but that doesn't mean don't ever paint or replace worn carpeting.I didn't feel comfortable walking in room without shoes. The bed was not very comfortable either.big thumbs down. For twenty more bucks nicer hotels are very closeGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Thank you for taking the time to write a review of your stay. I apologize that the condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to ensure your experience is not repeated. As well, I am sorry that you found your bed to be uncomfortable. Your feedback will be very useful as we continue to improve our guest experience. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
"Excellence **** 1/2"
Wonderful atmosphere, hospitality was warm and the room (smoking) was fresh and cozy! I will truly revisit very soon!Genuine Hotels.com guest review
"Ok, very generic"
Very clean and seemed relatively well maintained. No warmth thoughGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Thank you for taking the time to write a review of your stay. I am so pleased that you liked your clean room. We look forward to welcoming you back in the future!
"It will do"
Best way to describe this hotel / room is clean, functional and suites the need but decor is older and outdatedGenuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Thank you so much for posting a review of our property. I'm so pleased to hear that you found our rooms clean and spacious. We are working on updating the interiors of each of our rooms as well. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Great location and good room for a good price. The nonsmoking floor smelled like smoke and there were a couple of bugs in the bathroom. Beds and room were clean. Friendly staff.Genuine Hotels.com guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Chris - Thank you so much for posting a review of our property. Please accept our apologies that the non smoking floor smelled like smoke. Also, that there were a couple of bugs in the bathroom. Still, we are thrilled to know that we were able to provide a clean room and bed for your stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
We arrived after a long flight with two year old twins. The front door was in the process of being fixed, caution tape across the front, we were greeted with the smell of tobacco in the lobby.. When we found the front desk (through an unmarked door) we were informed that the cribs we had requested weren't available. We asked that the another Extended […] Stay in the area be checked for cribs, they had none. We quickly got on the phone to another hotel. The customer service was dismal. The lobby was dirty. I wouldn't recommend this hotel to anyone. Read moreGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Kathy - Thank you for taking the time to write a review of your stay. I sincerely apologize that the front door was under repair and the lobby smelled like smoke. I also want to apologize for the fact we did not have a crib for your children. In response to your feedback, I am looking into purchasing cribs for this property. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
very comfortable hotel, pleasant staff, plenty of restaurants, etc nearbyGenuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide to you a "home away from home" experience that made you feel comfortable. The staff and I would love to provide you with another comfortable stay in the future.
"Might Stay again not sure"
the bed was so hard I couldn't sleep....the sleeper sofa was better then the bed.....they need to give you dish soap so you can do what dishes you use....Genuine Expedia guest review
"Nice hotel close to Baldwin Wallace"
Hotel was convenient to Baldwin Wallace and also close to nice restaurants and grocery shopping. Kitchen was very nice and bed was comfortable. Liked the Wifi but was stunned that the service waa changed after a day or 2. Had to get a new password from staff.Genuine Expedia guest review
Response by Extended Stay America - Cleveland - Middleburg Heights We truly appreicate your great review of our property. I'm so pleased to hear that we were able to provide a home away from home for you during your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
"Not worth the price"
$40 room for only $115 per night. Staff was very nice and helpful, facilities were a different matter. I was greeted into the main hall of the hotel by someone's barking dog and a sharp smell reminiscent of an Indian restaurant. My room didn't get better. Furniture was old and worn, carpet was stained, bathtub was moldy. Just felt like a CHEAP hotel, […] but cost way too much. Read moreGenuine Hotels.com guest review
We stayed in the hotel for 3 nights for my daughter's freshman college orientation at Baldwin-Wallace University. It was in a good location, close to the university with lots of nearby restaurants, shopping and movie theaters. The free WIFI worked well. The hotel itself was very basic. No maid service unless you were staying 8 or more nights. There […] was an odor in the hotel which you noticed as soon as you walked in. There was no shampoo or conditioner provided. You had to go to the lobby and ask for towels. The beds were comfortable. The "Grab and Go" breakfast was pathetic. Little more available than some coffee, a few apples, oatmeal packets and cereal bars. If you are trying to save money, it is ok for a night or two, but I wouldn't recommend it if you want to stay in a nice hotel. Read moreGenuine Hotels.com guest review
No Hotel shuttle even though they are close to the airport. I guess for most people staying a while they have a car. I stayed here because of the rate. They were doing some renovation while I was there. It needs it. It looks dated inside.Genuine Hotels.com guest review
It is a nice location to stay. We are going to Niagara from Chicago. We booked this hotel so that we can stay in the night on the way to our trip to Niagara. We reached hotel at Midnight. Based on the instructions, we could able to enter the hotel. There was some renovation work is going on. Also I found lot of smoking smell in the hotel which keeps […] annoying us. Read moreGenuine Hotels.com guest review
"I would not recommend this hotel"
The hotel common area and rooms were dirty. The hallways smelled of mold and in the room a light was broken, the phone did not work and it also smelled. The carpet was also covered with hair.I will not stay here again.Genuine Hotels.com guest review
"Nice hotel near area hospital"
I have stayed here multiple times with various family members. The staff was always very courteous and helpful. Our stay was always very enjoyable, which is why we have returned multiple times. Illness in the family necessitated we travel frequently to the area and need a place to stay. After staying here, we would not go anywhere else.Genuine Expedia guest review
The hotel itself was in a good location but the hallways, carpet and bathroom needed to be updated. Definitely not worth the $75.00Genuine Hotels.com guest review
It was ok ... Lots of coming and goings... Someone asked if I was a cop when I walked through the door. Made me question the clientele right from the kick.Genuine Expedia guest review
"Clean and convenient for the money."
The location and price is the draw. The service was very good. The cleanliness if the bathroom could have been a little better but I was able to deal with it. I would stay there again.Genuine Hotels.com guest review
"Smokey hotel, but kitchen is a plus."
You'll notice the smell of smoke in the hallways, etc. from the smoking rooms. The room was clean and the kitchen saved money on eating out.Genuine Hotels.com guest review
We were there for several nights. Hallways were dirty, room smelled like dirty diapers. Toilet looked like it hadn't been cleaned for quite awhile. was very dirty. I would not stay here again.Genuine Hotels.com guest review
"hotel stay in Cleveland area"
location good, room had areas in bathroom not clean.Genuine Expedia guest review
The room was nice - kitchenette, basic utensils, a good value, especially if you are staying for a few days. Convenient to restaurants.Genuine Hotels.com guest review
Felt relaxed and comfortableGenuine Hotels.com guest review
Very good. Thank youGenuine Hotels.com guest review
"Not as good as expected"
The people working there were very nice; however, the hotel needs to be redone. The carpets (both in the room and hallways) was stained and stretched out. The couch in our room was stained. The kitchen had very few things in it (a couple of plates, couple of cups, very little silverware, 2 pans). I would not have wanted to stay for any length of ti […] me. Read moreGenuine Hotels.com guest review
"Convenient for a getaway stay"
It's close to highways that get you to downtown Cleveland. It's also close to all kinds of shopping.Genuine Hotels.com guest review
"good for price..."
The location was great, and the hotel itself was better than some others. But the staff does not stay in the office, so I waited about 20 minutes to check in. Little things that were bothersome, such as no shampoo only soap, and no water in the vending machine.Genuine Hotels.com guest review
Was pleasantly surprised at the quality of the room for the price. Had a full, equipped kitchen which was great for a multiple day stay. Room was very clean, even smelled clean,not perfumed. Room was quiet,air worked great, nice big screen TV and cable. I'd stay again and recommend to family.Genuine Expedia guest review
"Great location to shopping centers and restraurant"
When we first arrived Saturday night 7/9/2012 we were in a smoking room and I asked the desk clerk Erica if we could get a non smoker room and she told me they were all booked but they was sure one would be open the next day. We were able to move to a non smoking room the next day and we had forgotten to request a room that was handicap accessible because […] we had a elderly person with us that needed help getting in and out of the shower and we were moved to a room that would accommadate us.We had a wonderful stay. Desk clerks and other employee's we meet during our 5 day stay were very friendly and helpful. I will recommend Studio Plus to anyone. Great stay!!! Read moreGenuine Hotels.com guest review
Very nice room, would definitely stay again. Conveniently located to Interstate, restaurants & shopping.Genuine Hotels.com guest review
comfortable room, a little worn, fridge was a little noisy, Staff was friendly and accomodating.Genuine Hotels.com guest review
"I will likely return."
The room was wonderful as well as the amenitites. I would have liked a supply of coffee filters for the mini-coffee maker, but I can take care of that now that I know I will need it. Definitely planning to stay there next time I visit .Genuine Hotels.com guest review
"After hours check in HORRIBLE / ROOM STINKS"
had to check in after hours, this seems to be the job of the cleaning employee who really isnt trained properly for it, barely got in the door. got to room - it smelled awful! couldnt relax or sleep due to the smell. was so mad i just left w/o checking out or complaining and checked in somewhere else. HORRIBLE EXPERIENCEGenuine Hotels.com guest review
This wasn't what we thought we were bookingGenuine Hotels.com guest review
This wasn't what we thought we were bookingGenuine Hotels.com guest review
This hotel is a dump. No amenities at all, they charge for everything and there is no maid service. Room had bugs and smelled of chemicals so bad I had to leave in the middle of the night.Genuine Expedia guest review
"Ne pas choisir pour leur petit-déjeuner"
Grande chambre, propre et agréable, mais pour les petit-déjeuners inclus ce n'est pas terrible, delà d'où vient le mot petit en parlant du déjeuner, café et chocolat chaud seulement comme breuvage et muffin, bar tendre et gruau comme repas :-((Genuine Expedia guest review
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