Extended Stay America Washington, DC - Gaithersburg - South - Gaithersburg

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our room had a strange odor - but we soldiered through. Our 4th and final night, however, we returned to our room from our training to find the electricity had gone off - just in our room. The manager tried to find the problem; couldn't and quickly gave us keys to the room next door and a coupon for a free night. We were very impressed by the staff […] and their desire to help. We will use Extended Stay again. Read more

Genuine Expedia guest review

This hotel is "fine" - no huge complaints - but did not bowl us over. We were traveling with our 1 year old daughter and our dog. The "queen" bed was small and creaky, the room was short on pillows, and the bathroom was mediocre at best. The hotel was clean, easy to find, safe, well-lit, etc. It's the kind of place we would go back to if we had to but […] we wouldn't seek it out. Read more

Genuine Expedia guest review

Our paid for room was not available, despite arriving at 730 pm (check in is at 3 pm). They did give us another type of room but we were expecting the suite and got a 2 double bed room. The staff was rarely available at the front desk and when they were, they seemed irritated that we were bothering them. No one at the desk to check out - we ended up […] leaving a note for them that we were gone. Beds were not very comfortable. The kitchenette was fine - met our needs for our short stay, but only plates/utensils for 2 people. No breakfast or exercise room or ice machine. TV and internet worked fine. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I would not recommend it! I thought it was dirty and not well maintained!

Genuine Expedia guest review

Extremely poor management and maintenance. Stayed here over the Memorial Day weekend and found out on arrival that all hotel employees were given the weekend off - hence no one to clean the rooms or fix any problems!!! Advertised free breakfast is only Mon thru Fri !!! Carpet and sofa were stained, iron was not working, AC is loud.....will never make […] the mistake of booking here again. Read more

Genuine Hotels.com guest review

HORRIFIC!!!!! Uncleanly, filthy, disgusting, took one look at the room and checked out!!!!!!!!!!!!!!!!!!!11

Genuine Hotels.com guest review

Expidia let me down! I have always been able to count on expidias ster rating, but they let me down. I book 2-3 hotels a week and usually I can count on a 2 and a half or three star rating to be a great hotel. This hotel should have been a one star. There was no shampoo or conditioner provided. The chair in the room was broken. There was a dirty used […] band aid in the hall, The smell was disgusting. I would rather stay in a fraternity house,it would have been a step up! Read more

Genuine Expedia guest review

I read so many previous reviews about this hotel not being kept clean and the non-smoking rooms smelling like the smoking rooms. This is not the case at all the hotel service is great and the room is nice.. Even my friends that came to visit me said I did my homework on choosing this hotel. I would definitely stay at the Extended Stay Deluxe. My only […] complaint is that you really need a car to travel from this hotel because it is not tha much restaurants and etc. near the hotel. Read more

Genuine Hotels.com guest review

Continental breakfast - horrible, I wouldn't even come close to calling it any sort of breakfast. Bad location, seemed like it took 10 minutes to find anything worthy to eat or do during the day/night. Poor front desk, they remained closed until about 7:15 am (at least - that's when I left the hotel). There was no iron in my room, only the ironing board […] and when I asked a lady who worked there, because the front desk was closed, she didn't know what I was even saying because she couldn't understand English. Took 10 minutes to finally get an iron. There isn't even maid service that cleans up the room or makes the bed on a daily basis, which usually happens at other hotels. The only reason I am glad I stayed there is just so I know not to ever stay there again. Very disappointed Read more

Genuine Hotels.com guest review

Just the facts: 1. Very friendly and helpful staff (extra points) 2. Hotel and room had the smell of an old gas station 3. Continental breakfast was coffee, packaged muffin, apple or orange. 4. Hallways and parking areas were littered and dirty. 5. Great location! Easy access and plenty of supporting businesses around. 6. Seems to be a favored place […] for the nomadic type. Read more

Genuine Expedia guest review

Fulfills most expectations for business and pleasure.

Genuine Expedia guest review

The room with queen bed and sofa bed is much smaller than what is shown in the picture. There is no breakfast at all during weekend even if you want to pay extra. For the price in that area, the best you get from this hotel is kitchen.

Genuine Hotels.com guest review

The hotel did not meet our expectations for a modest priced all suite hotel. The room was smelly, the furniture was beat up, the beds were uncomfortable and the dishes we not clean and the kitchen was poorly stocked compared to other places with the same services. I would not stay in this location again.

Genuine Expedia guest review

We reserved two rooms; one was acceptable; one was terrible. Our non-smoking room was heavily smoky, with the pillow needing an extra sheet over it to sleep. The clock and hair dryer were both broken. No glasses in the bathroom; only 2 in the kitchen (for a room that can take 3 people). No shampoo in the bathroom. Only one packet of coffee; decaf is […] $1.25 in the vending machine. No free continental breakfast as advertised; only M-F. No free wi-fi, and when the office closes at 11:00 PM it's too late to discover you need a code to sign-on; even if you want to pay. If you decide to fix breakfast in the kitchen provided, you'll find that no dish soap is available (you have to ask at the desk) and no wire scrubber is possible. This was a low weekend rate; but I didn't know I was sacrificing so many expected items. First time ever I've left a complaint list, filling an 8 x 11 sheet. Would never go there again; have had much better experiences at Extended Stay in Maine. Read more

Genuine Expedia guest review

Nice size rooms and kitchen; no hangers; clean and not noisey.

Genuine Expedia guest review