"Excellent Customer Service"
I was there on Tuesday March 17th. The young woman behind the counter (I believe her name was Colleen) was extremely friendly and very courteous. She was this way with every customer I saw her interacting with. She even called my room after settling in to see if everything was satisfactory. Excellent customer service skills.Genuine Hotels.com guest review
No USB ports in the room to charge devices. Only one is on the TV andvthevtv must be in to use. I'm also all for enery efficiency but the bulbs in the room make it feel like you are in a hospital operating room. Room was clean and good for a short short stay.Genuine Hotels.com guest review
it was greatGenuine Hotels.com guest review
"It was okay"
For the money we paid it okay. The only thing was the smell. My room had a smell like dirty socks. The room was very clean and the staff was very nice.Genuine Hotels.com guest review
I booked this hotel to stay with a friend who was flying into Bradley to be close to my university, which was 10 minutes or so away. Great location for Connecticut - not too far from the airport, super close to West Farms Mall, where there's a lot of restaurants and shops in and around. A lot better, bigger, and nicer than expected for the price, which […] is very reasonable for what you're getting! Read moreGenuine Expedia guest review
"Adequate but over priced"
The staff was very pleasant. The accommodations seem aged/worn. I think it is overpricedGenuine Hotels.com guest review
Would definitely use again. Breakfast was sketchy.Genuine Expedia guest review
Response by Extended Stay America - Hartford - Farmington Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay with us overall. Still, please accept our apologies that the grab-and-go breakfast was not what you were looking for. Your feedback on this issue will be useful to us as we continually work to improve our hotel. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
"Extended Stay America - 1 night (REAL REVIEW)"
This place was fine but definitely not high quality. Fine for an extended stay. Kitchens come with no silverware, pans, plates, etc unless you ask. Might get a shampoo bottle but no conditioner. Definitely has a fair size room and the windows open allowing a cool autumn air to exchange the air in the room which was a little stale. The breakfast bar […] is barely that with coffee, granola bars, and some pre-packaged little muffins. The gym has some cardio equipment but that it all - no weights. The front desk was very helpful and easy to work with - the highlight of the stay! Read moreGenuine Hotels.com guest review
"Don't stay, definitely not worth it."
Will never stay there again. The room was to small, noisy air conditioner, noisy refridgerater compressor, rough towels & breakfast was a joke. The sad part about this review is we had to stay in an extended stay in another state for six weeks & our experience there was great but not at the Farmington, CT location.Genuine Hotels.com guest review
This was a great place to stay. Clean comfortable in a great location. The only issue that I encountered was the location was somewhat remote, and I couldn't use the internet for some reason. Other than that it was a great hotel.Genuine Hotels.com guest review
"good location, reasonable and friendly"
We needed a longer term place to stay while getting our son set for boarding school nearby. It was very central, just off the freeway. Easy to get most anywhere. Staff friendly. Not deluxe but certainly just fine when you just need a good place to sleep.Genuine Hotels.com guest review
"last minute birthday plans"
I enjoyed my stay. I booked the day of my friend's birthday and it was great. Clean and quiet. Tina at the front desk was very helpful and welcoming. I would go back.Genuine Hotels.com guest review
Response by Extended Stay America - Hartford - Farmington Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a fantastic stay with us. We are glad to read that your stay was comfortable and that our staff was very helpful. Thank you again for your kind words. We look forward to welcoming you back in the future.
Staff was friendly and helpful. Room was clean for the most part; couch was stained but bathroom was very clean. Would recommend to friends/family.Genuine Expedia guest review
The room was very comfortable and well arranged with ample space. Clean and confortable. Properly priced for the value of accommodation.Genuine Hotels.com guest review
quiet setting which is pleasing after a loooonngg dayGenuine Expedia guest review
"Home Away from Home"
Great, friendly staff. Took care of every request promptly and with a smile. Everything was clean and neat and it was great to have a kitchen. Good shower, too!Genuine Hotels.com guest review
Response by Extended Stay America - Hartford - Farmington It is so rewarding to read that you had a fantastic stay with us. Thank you for your comments. I am glad to read that you were pleased with the service that our staff provided and that the kitchen as well as shower amenities satisfied your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"No Services (including shampoo)"
We chose this hotel over another in Farmington because of a $25 price difference. Big mistake. They don't have much in the way of breakfast, the fitness center contained three machines, it was noisy and it has no pool. Additionally, our room was never cleaned, we didn't have any shampoo, and the towels they provide are just big enough to cover a small […] child. We definitely will not be staying there next time we come to CT. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Hartford - Farmington I appreciate you taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast, our housekeeping policy and our fitness center did not meet your expectations. Your comments will be very helpful as we continue to improve our guest experience. Thank you for bringing these issues to our attention. We hope to have the opportunity to provide you with a better stay in the future.
"Overall a good place to stay."
The room was very large and the kitchen had all the cookware that you would need for a mini stay. The free breakfast feel short though. Grab and go stuff. Small granola bars, apple and orange, no bananas or make your own waffles. Very quite and clean heat and ac units.OGenuine Expedia guest review
No shampoo or conditioner in bathroom. And at front desk only had shampoo to offer, no conditioner. Non-dairy creamer and sweetened, flavored creamers only available for coffee, no milk. Non-smoking room that smelled as if it used to be a smoking room.Genuine Expedia guest review
"Great Location For Us"
We had to be out of house for a few nights and this hotel was perfect.Genuine Hotels.com guest review
I just wish the hotel had been more accommodating when I called to let them know the TV in room 219 no longer worked. I understand it was the last night of my stay but it didn't make my needs any less.Genuine Hotels.com guest review
I thought the Hotel was nice, comfortable & clean, however, They had a very bright light on the alarm clock, I had to put a pillow over it to sleep & then the smoke alarm light was directly over my eyes as I was sleeping & it woke me up, I was unable to go back to sleep...so that made the whole stay just terrible.In addition, there was not stopper for […] the tub so I could not take a relaxing bath....I did not want to take a shower & mess up my hair for the conference. Read moreGenuine Hotels.com guest review
"Could be an above average hotel"
The rooms are only quiet if you luck out on which one you stay in - if no one is staying above you - you're probably ok. The "complementary" breakfast is not a breakfast by any normal standard and certainly does not live up to other hotels in the area. The staff, in general, is friendly….but takes no additional effort to make your stay more comfortable […] or easy…for instance - they have no information on area restaurants (I have seen numerous reviews complaining about the lack of restaurants in the area which is not true, the staff just hasn't taken the time to gather the information and create simple directions which is the norm for other hotels). The cleanliness is spotty - that is why you see some major complaints and some glowing ones - this is clearly an inspection issue. The price is actually not that great unless you absolutely are going to take advantage of the kitchen and cook most of your meals in. The TV channel selection is terrible and the internet is mediocre unless you pay additional for high speed - what's up with that??? Read moreGenuine Expedia guest review
"Overall nice stay"
Overall the stay was great, the worker when we checked in was fantastic. The room could have used a cleaning, the table had sticky rings from cups all over it and I had to search for the tv remote, eventually finding it under the sofaGenuine Hotels.com guest review
Not what I had expected.Genuine Hotels.com guest review
"Just one night"
It was just ok. Wouldn't stay there again. They called us at 10:30 pm trying to figure out where the banging noise was coming from. I told them it wasn't us so please not to call us again because we are ready to sleep and we didn't mind the loud noise. 10 minutes later, a lady knocks on our door to explain that there was a family right above us with […] an uncontrollable toddler so we should understand and not complain. I did not complain. I just asked then to not call us about it and instead they knocked our door. I guess they did what I said. You can hear every single noise coming for every single room. The fitness room had three machines with one out of service. Those are facts. Not complaints. So, if you don't mind all that, I think they are economical and clean. Read moreGenuine Hotels.com guest review
"Staff are Very Accommodating"
Have stayed here before and asked to be located in a particular area of the hotel. Staff said, "Sure" and were more than accommodating. Great response to any request - like extra pillows as well.Genuine Hotels.com guest review
Response by Extended Stay America - Hartford - Farmington I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding how accommodating our staff was to your needs. We all truly enjoyed having you visit with us and it would be our pleasure for you to repeat your experience with us in the future.
Nice rooms, quiet location, lots of amenities. Not clean around the edges (dusty mirror, hair along the wall on bathroom floor. Generally clean and comfortable.Genuine Hotels.com guest review
Response by Extended Stay America - Hartford - Farmington Thank you for the feedback about your stay at our hotel. I am very sorry that your bathroom was not cleaned properly and will work with our housekeeping staff to ensure this does not happen again. Still, I am glad that you enjoyed your room overall and all of the amenities our hotel had to offer. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Relaxing and Quiet"
Excellent facilities. Room was quiet and convenience of a kitchen in the room allowed for breakfast in the room and eating of leftovers from dinner out the night of the stay. Also made good use of the laundry facilities.Genuine Hotels.com guest review
Response by Extended Stay America - Hartford - Farmington Thank you for taking the time to write a review of your stay. I'm glad that you were able to enjoy our full kitchen and make use of the onsite laundry facilities. We hope to see you again soon.
Evan at the front desk was very helpful. I left something back in the room after I had checked out and he was more than happy to make me a new room key so I could go back in to retrieve the item. Overall, room was very clean, bed was comfortable. I would come back again.Genuine Hotels.com guest review
my boyfriend and I love to take weekends off here and there we've been to a lot of hotels but by far this been the best hotel we stayed at. Hector&Evelyn..... this is going to be our weekend stop.Genuine Expedia guest review
"Great hotel to stay at with an great cost"
We had a very nice stay in the hotel. The staff was very nice and friendly. The room was clean.Genuine Expedia guest review
Only a few minor negatives: 1) No ice vending machines anywhere so you'll have to wait for the refrigerator to freeze the trays. 2) Tap water tastes awful, be sure to use the fawcett filter. 3) In-room coffee maker isn't stocked with decaf. 4) What is described as "complimentary breakfast" doesn't really qualify as breakfast - just pre-wrapped muffings, […] granola bars, green apples and oranges. Only regular coffee and hot water urns (again no decaf except instant Sanka). But the hotel and rooms are clean, quiet and well maintained. The reception staff are very courteous and responsive. Read moreGenuine Hotels.com guest review
"GREAT HOTEL FOR HANDICAPPED ACCESSIBILITY"
I AM HANDICAPPED AND NEEDED A HANDICAPPED ROOM. THE ROOM I WAS GIVEN WAS VERY WELL APPOINTED WITH PLENTY OF ROOM FOR MY WHEELCHAIR TO USE THE KITCHEN AREA AND THE BATHROOM AS WELL AS BE COMFORTABLE IN THE BEDROOM AREA. MY WIFE AND I WERE VERY WELL PLEASED.Genuine Expedia guest review
Response by Extended Stay America - Hartford - Farmington Bruce - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our handicap accessible guest rooms. We strive to provide for all of our guests and are so happy to hear that we were able to do so for you and your wife! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Extended stay Farmington"
This is a great hotel. The pictures do not do it justice. I found it spotlessly clean and the rooms are large with a kitchen, and flat screen tv. Also well insulated so it is quiet. I think it should be higher rated than it is. Would definitely stay there again.Genuine Hotels.com guest review
Friendly staff. They even called me after I settled in to see if I needed anything. Love the fact that they are pet friendly and I don't have to worry about leaving my pet behind.Genuine Hotels.com guest review
"Very affordable excellent location and very clean"
It was a very good stay. The staff is very helpful and the rooms are very comfortable and clean. The only cavaete is, if you want your room re-supplied or cleaned you must request it. Other than that, Excellent!Genuine Hotels.com guest review
"great place to stay"
Very convenient location,clean comfortable room with full kitchen,just great!Genuine Hotels.com guest review
"Ok for a night."
There was a banana peel in the bathroom garbage, long hair on the table and the previous person's receipt on the counter. The staff was friendly, but didn't go out their way to help with directions and late check out requests. The TV is small and several channels were fuzzy. Very poor breakfast. These issues are all relatively minor, but detracted from […] my stay. Read moreGenuine Expedia guest review
This place is great considering the price.Genuine Hotels.com guest review
"Dirty rooms. Mediocre service."
On night one I checked in. The room appeared to be clean, but when I lifted the toilet seat I discovered otherwise. The execrable seat was crusted with an abundance of visibly aged discharges, suppurations, and fluids of the body. I asked for a clean room, the staff was willing. On the second night, the room wasn't cleaned. I am not sure if it is optional […] since this is an extended stay, but if so I would want to know that in advance. Service desk is behind the corner of the counter, so they aren't necessarily there all of the time. Read moreGenuine Expedia guest review
"Overall a good stay"
Was nice and clean but the girl at the desk was waaaaay too talkative ! LOLGenuine Hotels.com guest review
"Decent place to spend nights"
I stayed at the hotel few times in recent weeks. The hotel is decent and worth the price, though for longer stay, personally, I would prefer a more comfortable place to spend the nights.Genuine Hotels.com guest review
"Home away from home....."
Very good location off the highway. Good for those who might like a little kitchen so they could eat in the room.Genuine Expedia guest review
Convenient to CCSU with friendly and accommodatng staff. Room was spacious and comfortable. Only disappointment was the lack of cooking equipment in the room.Genuine Hotels.com guest review
The room was okay but the cleaning crew could definitly do a better job. The countertops were visibly streaked with residue and the bed linens were dirty despite supposedly being fresh linens but the front desk attendent was right on it. I called him to let him know that the linens were dirty and within minutes he was at my door with bags of fresh linen […] and helped me change them. Read moreGenuine Hotels.com guest review
"Clean, convenient and affordable."
Clean, convenient and affordable location. Very nice kitchen area and facilities.Genuine Expedia guest review
carpet in hallways was dank and dirty, no pool, limited guest facilities, basic room for short stays but somewhat priceyGenuine Hotels.com guest review
The Room was very clean, but it was smaller than I expected. I chose it for price and location. I had our (2) dogs along, who were well behaved and everyone in the Hotel accepted them (but they cost an extra $25. each per night).Genuine Hotels.com guest review
"Conveniently located, just off the highway"
Good, pleasant and quiet place.Conveniently located, just off the highwayGenuine Expedia guest review
Response by Extended Stay America - Hartford - Farmington Mario - I appreciate you taking the time to write such a thoughtful and kind review. We are glad to know you found our location to be conveniently off the highway yet quiet enough that the highway didn't disturb you during your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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