Grand Seasons Hotel - Kuala Lumpur

Too crowded, elevators will take forever to take you anywhere as is stops at many floors before your destination. Breakfast is mediocre. Lobby toilets disgusting. Had a lovely view though from my 30 th floor bedroom of the petronas towers.

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Genuine Hotels.com guest review

poor service , not enough lefts , waiting time to get to your room some times more then 10 minutes , no internet service (free) which evry other hotels have it. not enought setting room in the loby ,

Genuine Hotels.com guest review

Treat yourself to the life of cattle. Nickled, dimed and treated as a number. Horrible food and smelly linens.

Genuine Hotels.com guest review

In my entire life, I have never left a hotel early until my friend and I "stayed" here. Luckily hotels.com was good enough to issue a refund. We arrived late at night and it took about an hour for them to check us in. We had to print out our booking reservation which added to the time. Eventually, we got up in our room. There was a very strong curry/Indian […] food smell in the room. Like most hotels in Asia, the key card is also used to power the room. The bell-hop had trouble with ours and the power would go out after 5 seconds. Eventually, he got it to stay on a little longer. My friend and I were starving at this point and we went down to the restaurant to eat. We ordered mango juice and water with our food. We were both confused when our juice came back a dark brown color as we had become accustomed to ordering delicious yellow mango juice every other time in our trip. It turned out they had served us rotten mango juice and tap water. When we returned to our room, the power would not stay on and there was an extremely loud family next door (or the walls are paper thin). After more than 30 minutes someone came up and fixed the power. They wouldn't let us switch rooms because they could not confirm there was a noise problem and they had fixed the power. At that point, my friend started to take a shower and I got into bed. I soon discovered the bed was full of lice/fleas (they were small and brown). I called front desk and they told me, very nonchalantly, that they would need to confirm there was a problem. The flies were the last straw. By the time, we had packed and left they still hadn't sent anyone up to "confirm" there was a problem. We ended up getting the next flight out of Kuala Lumpur. Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is nice and is unexpected for the price. Has a nice view of the Petrona Towers from the rooms. The rooms are spacious. It is located a little far from the city's attractions and the staff is not friendly or helpful.

Genuine Expedia guest review

Grand Seasons stay was good...nice place but it would hv been better... Lift service horrible... They hv improve lifts...every time customer hv to wait min 30 mints to get the lift... This is the problem for all guests at all floors...

Genuine Hotels.com guest review

Did not really enjoy. The staff at reception were not very cooperative

Genuine Hotels.com guest review

Stay was good at Grand Season. Good Environment & Good Hospitality provided by the staff. Room was clean, had pleasant stay.

Genuine Hotels.com guest review

I don't mind staying there again

Genuine Hotels.com guest review

Niice stay, weather is good, Enjoy eating and shopping

Genuine Hotels.com guest review

The stay was completely comfortable and upto the standards of a good quality hotel. conveniently located near monorail station which made it much easier to visit different places. Overall, a rich breakfast is an added advantage.

Genuine Hotels.com guest review

Hospitality was good..... Staff was good.. Had good experience!!!

Genuine Hotels.com guest review

Efficient, courteous and prompt reception, very helpful in all aspects. Clean rooms and comfortable stay. Dining services post 11 PM need improvement as the menu gets rather restricted. Located close to the monorail so moving around is easy.

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Genuine Hotels.com guest review

The stay was pleasant. It is definitely worth the money. However, the hotel could have improved better by providing tooth brush, slippers, comb etc.

Genuine Hotels.com guest review

Request for twin bed room at booking was not met. Have to pay additional per night to upgrade in order to have twin bed room.

Genuine Hotels.com guest review

Good hotel with amazing views. Food is tasty. Enjoyed my stay here.

Genuine Expedia guest review

This hotel was horrible from the beginning to the end. The breakfast is really not even nice let alone worth the money so much so although having payed for it after the first breakfast did not return for next three days. Found out it is for groups bookings like business and school groups.

Genuine Hotels.com guest review

Location is very central to the LRT, taxis are aplenty, staff is pleasant and willing to help. The long bath is stuck and really spoilt a good bath. Breakfast is simple but acceptable. It would have been a pleasant stay if only for the maintenance of the bath room.

Genuine Hotels.com guest review

Parking bit small to come in, one mistake can make your car scratch.

Genuine Hotels.com guest review

very nice and comfortable

Genuine Hotels.com guest review

Lifts were a problem, 6 lifts but they don't operate very well. Have to wait ages for one to appear then stop at many many floors to pick up guests who couldn't fit in anyway! To use the internet, you have to leave your room, get in the lazy lift to the business centre on the ground floor to buy wifi pass which lasts for 24 hours. This cannot be done […] from your room. Bathroom a bit tired and TV not working. Apart from that, pretty average but low cost. Read more

Genuine Expedia guest review

1. Enquire for 2 pairs of slippers in the room - The answer is the hotel will charge extra for the slippers. 2. Ask for a box of tissue paper - never send to the room at all. 3. The hotel allows the clients and even visitors to smoke freely in the hotel lobby. We hardly can see this in the hotels in other countries as smoking is strongly prohibited […] in many places especially air-conditioner area. Read more

Genuine Hotels.com guest review

Would certainly stay @ GS again even though I was travelling alone. As you get out of taxi/shuttle bus porter is there taking your luggage,with a smile &happy attitude, & giving you a receipt for same & then directing you to Check-In Area. As I booked a Seasons Crest room I was whisked into Lounge Area where my hostess booked me in & gave me vouchers […] for breakfast etc. Just what you need, pampering, after a long 12 hour flight from Amsterdam. All staff greeted me with a smile & happy attitude treating you as though you are the only guest @ the hotel even though they were fully booked as only a few days before New Years Eve. I was booking out on 30th Dec & was given a late check out until 1400hrs & then allowed to stay in the Lounge Area using the Hotel's free WiFi until my driver came for me @ 1530hrs which was muchly appreciated. The only disappointment I had whilst staying @ GS Hotel was on the night I arrived the Asian Family that was next door to me came home @ 2230hrs & proceeded to be very very loud & decided to have a party with loud music & allowing the children to run around the corridors knocking on other Guests doors & desturbing them. This noise continued for about an hour despite several guests asking the Family to settle down so Security was called. Within 5 minutes of Security being called the Family settled for the night but by this time it was after Midnight. I realise that people like to celebrate over the Festive Season but when staying in a Hotel all Guests should be considerate of each other. The Security Staff were very efficient & polite in dealing with this problem & came to my room to check & see if I had felt threatened or anything which I hadn't it was just frustrating when I was trying to sleep @ that time of night. A little bit of advice do not get the Hotel Shuttle Service from airport to the Hotel as costs too much. Do as I did & get a taxi as I saved myself heaps & booked my return pick up @ the same time on the way into the Hotel. Ot Read more

Genuine Hotels.com guest review

Good services especially receptionist but guards not friendly.

Genuine Hotels.com guest review

Hotel Grand Seasons- Season's Crest Rooms are very good, well maintained, clean and comfortable. The Twin tower view rooms are fantastic. But the attitude of the staff is not very helpful. The Buffet breakfast didn't have much of variety and was as bad to taste. Restaurants in the back lane are really good. The location of the Hotel not very happening […] as its full of Automobile Spares &Repairs shops. Even though the Managers were very helpful & always ready to assist, the front desk staff didn't even know the location of their own restaurants. Overall a decent place to stay. Read more

Genuine Hotels.com guest review

booked connecting room but wasnt provided when we checked in. raised hell with the guest officer and she simply said "i just changed shift and all been allocated and nothing i can do". it set us fuming mad as we have young kids and we really need connecting rooms to watch over them. we took the keycard helplessly but demand to see the manager. however, […] the lady ignored us and we had to tell her colleague next to her to get the manager to see us in the allocated room. as we got into the non connecting room, the manager came and we spoke our mind. the manager mr kamarul was nice and immediately apologised. he promised to revert within five to ten minutes for connecting rooms. we got it in five minutes.... so we travelled down to another floor to our room and settled in. we checked in the wee hours at 230am and could really sleep till almost 430am. as i was about to sleep while my hubby dozed away, i heard the other toilet door slammed. i immediately got up and scolded my children for i thought they were playing in the other room. but i found my kids tucked in watching tv and they heard the loud bang as well, and got scared for no one was in the toilet. there could not be wind as all windows are shut and there is no airholes anywhere. as an adult i pretended nothing happen but i felt weird. i managed to sleep but half an hour later, my eldest daughter who is sixteen years old, who rarely bother me, suddenly woke me up with our third daughter next to her. she mentioned that she saw shadows in the room, and appearances at some corners and just could not sleep. i had to braced myself and walked into the other room. i had to switch on all the lights and ensure that the tv was on. i did some prayer recitation and comforted my girls to sleep. they slept well till morning. come in the morning, my youngest girl said that she saw a princess waving at her, gliding slowly from the hotel door through the window. and she asked me how could the princess go through the window. thats Read more

Genuine Hotels.com guest review

Excellent rooms, spacious, clean, great service. Heard some comments from cabbies reg. special services, but other than that, highly recommended. For the budget conscious traveller, highly recommend to take a taxi after stepping outside the hotel, the hotel stag tend to haul you the expensive 6 seater cabs that will be waiting outside the hotel.

Genuine Hotels.com guest review

If one is not crazy about staying in Golden Triangle then this is the place to stay. The hotel is HIGHLY RECOMMENDED and is v.reasonably priced. Also v.close by is the local MRT Station which is a added advantage. For Indian travellers this place is a inbuilt Indian meal restaurant and the food quality is AMAZING. I would like to stay once again […] in future at this Hotel. Read more

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Genuine Hotels.com guest review

I requested for an early check in and a late check out - the staff at the reception were very accommodating despite the fact that it was Hari Raya (Eid). Food is very good albiet a little expensive. Location is just beside the Chow Kit Station (on the KL Central to Titiwangsa line). All in all, it is a great value for money hotel. You can certainly […] speak in Tamil and get your way around the hotel. Read more

Genuine Hotels.com guest review

We exp the standard rooms which I think online are called superiors. Maybe the u/graded rooms are better but Id expect superior rooms to not contain roachies. yuck. Staff and servive is excellent. Close to the Sky train.

Genuine Hotels.com guest review

Bad Service. Had to wait for 2 hours to change the room as was dirty & smelly. Everybody makes sure that they get the payment first. They say it is 4 star hotel but it is no better than 2 star . Indian Dinner Buffet is not as per Indian taste. Breakfast is just OK

Genuine Hotels.com guest review

We had an excellent time in this hotel. Rooms were very clean and spacious. Room service was very prompt. Chambermaids were very polite and always greeted us at the halls. The carpark however has very narrow alleyways. So if you are driving a large car, you have to be relatively skilled to maneuver around. Overall, an excellent place to stay.

Genuine Hotels.com guest review

THE GOOD: Located very close to Chowkit monorail station. Received a very early check-in - 9.30 am when actual time of check-in was 2 pm. The view from our room ( of the Petronas twin towers) was fabulous. The breakfast was decent. THE BAD: Maintence of facilities could be improved - we had continued trouble with the door lock and the towel rack was […] loose. The elevator service was extremely slow and we had a long wait every single time we needed to use it - till we located the service lifts. THE UGLY: We were travelling with our two children, and had requested for two adjoining rooms with connecting doors. Although rooms had this facility; at the time of check-in, we were told that we would be accommodated the following day. The next day, I approached the front desk for a change in room and was told to speak to the Manager. The Manager told me to be thankful that we had been given two rooms on the same floor, as they were not obliged to do so. Must have got out of the wrong side of bed that morning. Read more

Genuine Expedia guest review

Spacious and very comfortable modern room at moderate price. Away from the usual crowd at Bt Bintang but right in the heart of old KL. Easy to get around.

Genuine Hotels.com guest review

The hotel is rather running down. Their website looks fantastic but none of that represent the actual condition. The rooms are old, I have a lot of difficulties accessing my room with the slot card system. And everytime that occurred, the staff will asked me to get down to the reception to change for a new one. I did that for at least 2 times in just […] a short night stay. What is more frustrating is that the waiting time for the lift which can makes you wait for more than 5 minutes and i stayed at 29 stories! In normal 4 stars hotel there is always staff who is on mobile and approach the guest at their doorsteps and you definitely do not want to run ito his especially when you exhausted after a day meeting. Stains and yellowing bedsheets and pillow sheets. No WIFI, a day of LAN Internet connection will cost you 50ringgit. It is only the price that is 4 stars, none of the experience I got convince me they are. Please well spend your money at hotel elsewhere. Definitely no worth the price u r paying. Read more

Genuine Hotels.com guest review

It was a very convenient location & the amenities in the hotel were good we wish to be there once again Thanks RAJESH

Genuine Hotels.com guest review

Was listed as a 4 star hotel, have stayed in better 3 stars. Room was not cleaned thoroughly and there was a stain on the sheets on one of the beds. Room facilities quite basic.

Genuine Hotels.com guest review

very nice hotel, good value for money, good location, spacious rooms,

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We checked in for a 5 night stay and were bumped up to a junior executive room with a full view of the Petronas Towers - wow! Amazingly delicious breakfast buffet and broadband internet were including in the very reasonable price. Beautiful, clean, well appointed room and bath. Fabulous pool. The staff was extremely helpful, knowledgeable and just […] plain nice. The only downside is the location is a wee bit out of the way, although taxis are very cheap in KL and within 10-15 minutes we were where we wanted to be for a couple of dollars. I would strongly recommend this hotel. Read more

Genuine Hotels.com guest review

After refernce in lonley planet we discovered that this was the seedy area of town (aprly the brothel area). The hotel staff were friendly but the room was below standards. The bathroom was unclean (hairs from the previous user) and despite it being a non smoking floor, we had smoke oming into our room all night from the room next door. You have to […] pay for internet, biffet breakfast is not included, but there is a 15% discount. If you go alacarte, expect to pay at least $40AUD for two juices, a cup of tea and scambeled eggs and toast. Best to stay elsewhere (chinatown or the golden triangle) Read more

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Genuine Hotels.com guest review

there is an exellent services & excellent food

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review