Red Roof Inn San Antonio Lackland - San Antonio

The room was standard and very simple, it was always clean and my bed was always made. Staff was great my stay was great I would definitely stay there again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff at the hotel was nice, but the beds were rock hard! I was in pain after sleeping on the bed. It looks like they have tried to update the hotel a little bit, but the carpet needs replacing or a good cleaning (felt sticky when walked on) and the beds need replaced.

Genuine Hotels.com guest review

it was close and conveniant to get to base and see my graudate

Genuine Hotels.com guest review

Would not stay again. Room only had 2 outlets. had to buy a power extention bar to charge our phones and computers. The refrigerator in room did not work, had to have it replaced. The replacement didn't cool well, had to get it fixed. The room was very small, the bathroom even smaller.

Genuine Hotels.com guest review

I am a navy wife and have stayed in many hotels. I think I have a high tolerance for hotels and just flow with the punches. But this hotel is by far the worst I've ever stayed in. The room was beyond dirty. It was not vacuumed, the tub was filthy, the toilet had blood stains on the side, it was just deplorable! Absolutely nothing positive to say!

Genuine Hotels.com guest review

I made two reservations for the same week, one for Wednesday night, after which I intended to check out and travel for a few more days, and return Friday night for the second reservation. I ended up extending the first reservation and checking out Friday. But when I wanted to check back in for the Friday reservation, which was an entirely separate reservation, […] they wouldn't give me the room and said they'd given it to someone else because I'd checked out. An understandable miscommunication, but since I had a separate reservation for Friday, there was no reason to give my room away. When I was trying to work this out with them, the woman initially told me multiple times that I had no reservation, before admitting that she'd given it away. I laughed in frustration and she said "Oh my God. This isn't funny, we're very busy". She was incredibly rude, snapping at me and my daughter several times. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Checking in and checking out was a breeze, not to mention the price. I only spent the weekend here, and the area immediately surrounding the hotel wasn't exactly tourist-worthy to me, but I was less than 10 minutes from where I hung out most of the weekend, so it was right up my ally. The folks working there are super nice, too. Would recommend this […] place to others. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The amenities of the hotel was limited. There were no laundry bag, facial tissues, or hand lotion in my hotel room. Also, there was only one small trash can, and two small soaps in the room. And the remote control for the television only worked for the up-and-down channels. The push button direct channel numbers on the remote control did not work.

Genuine Hotels.com guest review

I've stayed at Red Roof inn hotels before and was pleased with the quality of the room... This stay however.. Not so much. I felt like I was in a room and a low value budget motel. Tv was plugged in an overloaded extension cord and was wrapped over the dresser. The small business desk area had a lamp.. But there was no outlet to plug it in. Closest […] plug to charge my phone was by the sink. Read more

Genuine Hotels.com guest review

I was given a key 3 times and none would open my door so I was moved to a different room. Then, at midnight another guest was also given a key to my room and they proceeded to enter my room. I called the front desk and was told that it was due to switching rooms, which wasn't my fault. I was not given a proper apology nor was I compensated in any way. […] I am VERY displeased with my stay and will never stay at another Red Roof Inn anywhere again. I will never recommend Red Roof Inn to any of my friends or family. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Being fair the hotel is clean but it's not in a very good neighborhood and it's more of a motel rather than a hotel. The door wouldn't lock properly and I was scared to death that some one could break. I didn't see any bed bugs but I swore something was crawliing on me. So needless to say I didn't get any sleep. I booked at this hotel because I had […] a pleasant stay at another Red Roof but I think each hotel should be checked out individually during the day. Definitely won't return here. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room was excellent and convenient; however, requesting a ground level access room-wife has trouble climbing stairs-we were informed reserving such requests are not necessarily honored, but may be asked for at arrival. Even though we were provided a ground level room, this was a downer for us to be informed upon arrival.

Genuine Hotels.com guest review

Lights did not work, old hotel and needs repairs. I will find another location for my next visit.

Genuine Hotels.com guest review

Cold air constanlty blasted into the room. If you tried to make an adjustment to the thermostat, the unit made a strange noise. In addition, the plumbing in the bathroom ran continuously. Overall, it was a very noisy night and not much sleep happened.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Could have been cleaner and the room smelled like paint. It was nearly impossible to regulate the fan. Thank goodness there was a Denny's across the parking lot.

Genuine Expedia guest review

Hotel staff was friendly and helpful. No major problems with the room. This is a no frills hotel, but it got the job done. Location and accessibility are key here. Less than five minutes to Lackland AFB and Sam Houston. Alamo City Shuttle provides dependable, affordable and friendly transportation to and from the base, the airport and to all the popular […] attractions in the area. Read more

Genuine Expedia guest review

The front desk staff was very friendly and very helpful! Warm and friendly smiles were very much appreciated after a very long and tiring drive.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean, liked the granite vanity tops and shower walls,nice breakfast.

Genuine Expedia guest review

It's perfect if you plan to visit seaworld About 15 min. Away and theta a Walmart very close to next time I go to San Antonio that's were IM staying the room I staid was very clean

Genuine Hotels.com guest review

Its great they have a laundry room but should have a machine to paper money into coins! Great please to stay for a layover, especially if it's just a place to sleep and stay out all day!

Genuine Expedia guest review

This red roof is old, A/C is kinda load. I would say it is just ok

Genuine Expedia guest review

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Genuine Hotels.com guest review

Good for the price. Just need to work on the bed mattress I could feel every spring. Need different mattress or a top cushion.

Genuine Hotels.com guest review

the staff was very helpful. we were there for basic training grad. they helped with directions to everything. the only thing i would say to put in the rooms. are tissues and pen and paper

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed at this hotel for my brothers AFB graduation since its really close. My family had no problems with the hotel and its surrounded by several food stores and restaraunts :)

Genuine Hotels.com guest review

This hotel was one of the worst I've stayed in concerning the service. Although I didn't expect much for the price, I did expect to receive the basic necessaties. Like shampoo, soap, and enough towels. When asked for these things and having waited for 2 hours I had to continually walk all the way up to the lobby to get them myself. As for the cleaning […] staff they need to be better trained. If I had been traveling alone with my daughter I would not have felt safe at this hotel. Also, in a time of advanced technology you would think that a hotel would have a secure web link. There aren't very many guest who do not use the internet when traveling. This hotel does not have a secure internet connection. So we could not use our computer at the hotel. Most inconvenient. Even though the price was low I feel that it was money wasted. Read more

Genuine Expedia guest review

There was paint peeling in the tub and sand coming out the shower. Also there weren't enough available outlets to plug in computers and cell phones. Otherwise it was okay.

Genuine Hotels.com guest review

Very gross. Someone had left water bottles in our room and we drank them by mistake. There was trash around that we hadn't left. They did not clean the bathroom in 4 Nights. The beds were not made sometimes. They did not vaccum the floors. They left used towels from fixing dim lights around the room. The covers were stained with something we could not […] identify. The remote for the TV did not work. VERY DISGUSTING AND THE ROOM IS SMALLER THAN THE PICTURE SHOWS!!!!!!!!!!!!!!!!!!!!!! Read more

Genuine Hotels.com guest review

The room smelled of urine. The aircondutioner was very loud Abd the mattress was ancient. Very wore out and dirty.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The initial room was dirty. The second room the AC barely worked. The third room was adequate at best. Since we had a small dog there was no room service, we had to go and get clean linen and towels. Very disappointed for the price.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent place to stay for BMT Graduation. A/C was left on for us which was great. Nice staff, close to food and attractions. I wish the breakfast had more choices, but was satisfactory. I would stay again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel staff was pleasant. It's in a covenient location and is well maintained. The only problem was that the area was a little iffy.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed for three days while at a conference. Didn't try the breakfast. Room was good. Had no complaints.

Genuine Expedia guest review

the location was excellent close to lackland AFB and the river walk and Alamo

Genuine Expedia guest review

We were there because of an Air Force Graduation, so it was perfect location for access to the base.The room was clean and comfortable. Unlike other places we have stayed, we didn't realize that if you put the do not disturb sign out just for morning that you did not receive maid service for that day at all. The pool needed cleaning....but it was perfect […] for a nice foot dip and the temp seemed just right. The towels have gotten a little thin but the the people there were great and the price was good. Thanks Read more

Genuine Hotels.com guest review