"Nice close to SeaWorld and Riverwalk"
Nice and friendly people, breakfast was good, the iron in the room didn't work I called and they send one out right awayGenuine Expedia guest review
"good hotel, but they do not have enough tools!"
it s a comfortable hotel, but they need to improve the front desk team, they do not had enough tools only fot two persons!Genuine Expedia guest review
This was a horrible hotel, the rooms were small dark and dirty, the advertisement showed a nice pool, well that was false. Pool was closed everyday and never was repaired. The counter personnel were not friendly or helpful at all. Also they have people living there long term like if it was there home. Will never ever stay at a Red Roof Inn again.Genuine Hotels.com guest review
Good for a quick stayGenuine Hotels.com guest review
"Price VS. Stay"
The price of the hotel was ok, and they were pet friendly which is what we needed! However their website and the actual site of the hotel are like night and day. =( The room looked clean for the most part and the a/c worked wonderfully!! But the bathroom wasn't cleaned at all and it smelled like urin.They did clean it at request but when we arrived […] back at the room at the end of the day it smelled all over again.. We didn't use the pool but it was an ok size. The fire alarm went off twice while we were there... But it was quiet other than the alarm, and no one bothered us. Read moreGenuine Expedia guest review
"Average Hotel with Great Service"
The people that work there are what make the difference at this hotel. They were all very helpful.Genuine Hotels.com guest review
Overpriced stayed a week at much nicer place fir less than what I paid 3 nights for thereGenuine Hotels.com guest review
"Good hotel overall"
My room was clean all the time, bed is ok, clean bathroom. no complain at all. I'll stay againGenuine Expedia guest review
I was very displeased and will give you a few reasons why. On the first night, the TV screen was in Red and setting could not be changed. The phones did not work. We were switched to another room after settling in the first room, and was not an easy task. In the second room, the showerhead was a very strong stream and water was not coming out through […] the showerhead in a smooth manner. I had to explain to front desk to have it replaced. We were running low on toilet paper and when calling front desk, they would never answered. There were several ocassions that the front desk would not pickup. When we spoke with the front desk, they stated that we had to go pick up our own toilet paper from the front desk. On another ocassion, i had asked the cleaning lady, and she had also stated that toilet paper had to be picked up. I don't understand why the cleaning crew does not replace the toilet paper roll when cleaning the rooms. Also, when our rooms were cleaned, the coffee maker was never cleaned out and replaced with new coffee grinds for the next morning. I had to ask for coffee. I was very displeased with the service and don't think i would recommend this hotel to anyone. I chose this location because it was convenient to the base, where my son was going to be graduating from. I believe that this hotel probably gets many who go through the same thing, and it's unfortunate that they would receive the same service. Read moreGenuine Hotels.com guest review
Looks like the door was kicked open before and nobody ever fixed,i was pretty hard to keep door closed,the door lach didn't work,they said they will fixed,when i came back there were no more room,they have give it to somebody else..Genuine Expedia guest review
"Convenient Location for SeaWorld"
Rooms Conditions are Bad and lots of NoiseGenuine Hotels.com guest review
"Better cleaning needs to be done."
The commode in the bathroom was clean but the bath tub had soap rings indicating it had not been cleaned. The beds were clean but mattresses were worn out and uncomfortable. It didn't appear that the carpets had been vaccummed.Genuine Expedia guest review
"Like my stay"
like my stay. The location was excellent for where I was going. Very clean Hotel. Just need to update the Televisions in the room. And make sure the guide for tv channels are there.Genuine Hotels.com guest review
The smell of the room was bad and the cleaning wasn't good either. I couldn't finish my stay in that place, I moved.Genuine Expedia guest review
"its alright for one or maybe two day stay"
The stay was good . The rooms where pretty decent, as well as the cleans fair but the rooms do need a lot of updating. Also the carpet needs replacment !Genuine Hotels.com guest review
I had a good experience, the woman at the front desk was very helpful. I had to leave early and she allowed me to use the computer so I could purchase another ticket to go home.Genuine Expedia guest review
First of all this hotel is in a very rough neighborhood and not being from the area I did not know that. Second they put us in a room in the very back of the hotel and there was not a single porch light or parking lot light anywhere back there. We arrived at night and their were people drinking out on the steps and on the stairs. I asked to be moved […] to another room and we were moved. The bed was very old and creaky and the blanket on it had cigarette burns in it. The picture you have associated with this hotel is not the hotel we stayed at. Read moreGenuine Hotels.com guest review
Pretty outdated, but the location was nice. The breakfast is nothing special either. This hotel is exactly what you would expect out of a cheap room, and is fine for one night.Genuine Hotels.com guest review
The room was filthy with hair in bathtub and floor had not been vacuumed. The beds were as hard as a rock and the ac didn't cool very well so it felt muggy in there the whole time. It has gone way down hill since my last stay there.Genuine Hotels.com guest review
"Maintenance will be here in the morning."
I will start with the good points: The staff was friendly. That's the only one. The TV did not work, the AC did not work, the digital clock did not work, the bathroom and front door were warped and almost impossible to close, the pipes made noise all night. Now the big one. On our second there, the staff cleaned up the room and when they left, somehow […] the safety latch on the door became engaged and we could not get into the room that evening when we returned. We notified the front desk, she came out and took a look, said maintenance would be there in the morning, and headed back to the office. Since all our stuff was in the room, I guess we were supposed to just camp out there outside our room. We were able to get the door open just enough that, using nail clippers, we started unscrewing the three screws that held the latch on the door jam. An hour and a half latter, we finally got in the room. We will not be staying at Red Roof again. Read moreGenuine Hotels.com guest review
"stay in town"
The room was clean the staff was friendly had a good timeGenuine Hotels.com guest review
Great!! :)Genuine Hotels.com guest review
Very comfortable & nice Location!Genuine Hotels.com guest review
The cable didn't work in any of the rooms except in the lobby, the pool was terrible. The service was goodGenuine Hotels.com guest review
"Ready for Renovation"
We were disappointed to arrive and find it was not one that had been renovated as most of your hotels have been. It's old. It's dilapidated. The bedding and updated shower were nice! But the rest of the room and exterior shout 'fix' me up. The breakfast was barely sufficient, but barely. The bagels and English muffins were like 'day old' from a superstore. […] ;-( We didn't expect a big buffet but we certainly did expect fresh food. The location is super for visiting Lackland. Read moreGenuine Hotels.com guest review
HorribleGenuine Hotels.com guest review
"check room first"
Bathroom was dirty when arrived. Internet and cable was out a lot. Could no get local station do could not check weather to plan. Day .....Genuine Expedia guest review
I was there for grand daughter's basic training graduation at Lackland AFB. Older hotel was convenient, about 5 min. from base. My room was clean and appeared to have been painted and carpeted recently. Basic continental breakfast of OJ, Coffee, milk. cereal, toast, bagels or Denny's right next door.. Free USA Today and map of San Antonio are available […] in office. Very friendly and courteous staff. Read moreGenuine Hotels.com guest review
personnel were very helpful and friendly. The first nite the rooms on the upper level needed some maintenance. the second nite we stayed on the lower level and it seemed the rooms had been recently maintained. convenience to Lackland was helpful . We're coming for another Airforce graduation the end of June and have booked again at the Red Roof as acccomodations […] on base were filled. Read moreGenuine Hotels.com guest review
My husband and I were traveling to San Antonio to attend our daughter's graduation from Basic Training at Lackland AFB. We wanted to stay close to the base, and we were on a tight budget, so we choose the Lackland Red Roof Inn.Genuine Expedia guest review
"Close to Lackland base"
Close to base and next door to Denny's . Breakfast at hotel awful. Night staff very helpful. Room not totally clear, missing items and floor keep moving up and down when someone walked by or wind blew. Was not able to open window to get chemical smell out. Rug dirty. Some lights didn't work.Genuine Expedia guest review
"Net The Needs"
Pros: Courteous staff, clean room, very convenient to the Lackland Air Force Base, definitely met the need of a decent night's sleep for an affordable price. Also, conveniently located to food joints. Cons: Address doesnt register on GPS/mapquest. Took 40 min to find with a hotel attendant on the phone guiding us in circles which was very inconvenient […] being that we traveled so long to get to San Antonio. Other than that, pretty decent stay. Read moreGenuine Expedia guest review
"Stay at Red Roof in Lackland"
Well, we were out all day and came back at night, but it was fantastic. Everything was so well organized, We loved it.Genuine Expedia guest review
The room was standard and very simple, it was always clean and my bed was always made. Staff was great my stay was great I would definitely stay there again.Genuine Hotels.com guest review
"NEVER NEVER STAY HERE!!!!!!!!!!!!!!!!!!!!"
When we were given the key to our room, and drove around the building to it, the door was open and someone had been staying in the room ~ homeless perhaps?!?! NEVER,NEVER,NEVER Would I even consider a Red Roof Inn ~ NEVER!!!!!!!!!!! So bad, we had to leave.Genuine Expedia guest review
"Nice staff...Horrible bed"
The staff at the hotel was nice, but the beds were rock hard! I was in pain after sleeping on the bed. It looks like they have tried to update the hotel a little bit, but the carpet needs replacing or a good cleaning (felt sticky when walked on) and the beds need replaced.Genuine Hotels.com guest review
"it served it's purpose"
it was close and conveniant to get to base and see my graudateGenuine Hotels.com guest review
"A place to lay your head"
The first night we got there there was a strong odor in the room. The next day after the room was cleaned the odor was gone. This is not a bad spot if you are going to Lackland AFB for graduation like we did. The breakfast area is very small so be prepared. The guy at the front desk was very friendly and helpful.Genuine Expedia guest review
"Close to Lackland AFB"
Would not stay again. Room only had 2 outlets. had to buy a power extention bar to charge our phones and computers. The refrigerator in room did not work, had to have it replaced. The replacement didn't cool well, had to get it fixed. The room was very small, the bathroom even smaller.Genuine Hotels.com guest review
"Nastiest hotel ever!!!!!"
I am a navy wife and have stayed in many hotels. I think I have a high tolerance for hotels and just flow with the punches. But this hotel is by far the worst I've ever stayed in. The room was beyond dirty. It was not vacuumed, the tub was filthy, the toilet had blood stains on the side, it was just deplorable! Absolutely nothing positive to say!Genuine Hotels.com guest review
"Extremely rude customer service"
I made two reservations for the same week, one for Wednesday night, after which I intended to check out and travel for a few more days, and return Friday night for the second reservation. I ended up extending the first reservation and checking out Friday. But when I wanted to check back in for the Friday reservation, which was an entirely separate reservation, […] they wouldn't give me the room and said they'd given it to someone else because I'd checked out. An understandable miscommunication, but since I had a separate reservation for Friday, there was no reason to give my room away. When I was trying to work this out with them, the woman initially told me multiple times that I had no reservation, before admitting that she'd given it away. I laughed in frustration and she said "Oh my God. This isn't funny, we're very busy". She was incredibly rude, snapping at me and my daughter several times. Read moreGenuine Hotels.com guest review
"Inexpensive, comfortable and close to Lackland AFB"
The hotel is an older hotel and stuff is wearing down. They keep up with it but clearly do not go overboard. Everything was functional. The cleaning staff was very good and I was comfortable with the room 's cleanliness. They did an outstanding job. The complimentary breakfast is pretty sad. Dry cereal, toast, bagels, bananas, apples, a couple of juices […] and coffee. There is very little room to sit or for more than a couple of people to get food at once. I found myself grabbing a banana and a cup of coffee take back to my room. HOWEVER... for what I needed, this hotel fit the bill. It was the least expensive by far, it is 1/2 mile from the main gate to Lackland Air Force Base and it was clean and quiet enough for me to get a good nights sleep during my stay. The cleaning staff tended to the room while respecting my personal property. The WiFi connection was fairly solid and reliable which allotted me the opportunity each evening to surf the web for things to do in town. Read moreGenuine Expedia guest review
Uncomfortable mattress and the " continental breakfast" consisted of just toast bagels n watery juiceGenuine Expedia guest review
"Miserable, terrible, nasty!!"
The carpet was littered with dirt. Vacuuming was clearly not part of their housekeeping to do list. There was bird feathers all over. The AC never worked. The television was so old and all channels where blurry. WORST hotel ever!Genuine Expedia guest review
Other then my room being double booked and walking in on someone having sex in the room that was to be mine, everything else was great...Genuine Expedia guest review
"Red Roof Inn Lackland Air Force Base Graduation"
television needs to be upgraded, expand breakfast menue convenience to Lackland Air base was excellent. Staff was very helpful great if your son or daughter is graduating from Lackland.Genuine Expedia guest review
The hotel needs to be cleaned better and update their furniture and televisions. Everything was dusty and the bathroom and sinks were not cleaned. The towels were old. The pool was always dirty. I will never stay at a red roof inn again!Genuine Expedia guest review
"Great, fast service"
Checking in and checking out was a breeze, not to mention the price. I only spent the weekend here, and the area immediately surrounding the hotel wasn't exactly tourist-worthy to me, but I was less than 10 minutes from where I hung out most of the weekend, so it was right up my ally. The folks working there are super nice, too. Would recommend this […] place to others. Read moreGenuine Hotels.com guest review
"Good Rooms for Value"
Within 20 minutes of Riverwalk. Denny's and Taco Cabana within walking distance. Rooms were comfortable and neat at arrival.Genuine Expedia guest review
"Great for any purpose!"
This hotel is great for the prices, friendly staff and helpful. Clean room and comfy! And if you're planning on looking for a hotel so you can be near lackland for your family members USAF Bmt graduation this is perfect!! :) highly recommend!Genuine Expedia guest review
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