The room wasn't very big. The clock radio didn't work. We had 4 people in the room and only 3 bath towels, 2 wash cloths and 2 hand towels. Only 1 bar of soap. When we called to get more towels we had the same amount the next day. The room wasn't clean. There was dirt in the corners. Found trash in the shelf under the phone table. The shower had dirt […] in the corner and was peeling. The stool lid was broken. The gentleman the waited on us when we checked in wasn't very friendly. When we asked the cleaning people to clean our room while we were out did so, but only made up the one bed. Read moreGenuine Expedia guest review
The second floor does not feel stable. The walkway leading to the room is wavy. The room floor boards feel very uneven. Room was clean and close to our destination. I will not using this hotel again.Genuine Hotels.com guest review
overall great!Genuine Hotels.com guest review
"you get what you pay for"
The staff is really nice the breakfast was fine. Your usual cereal, juice, milk, and bread. The rooms are a little small there was mold in the bath tub it was dirty. Every time you turn on the ac stuff come out from it. I mean its fine for just one night.Genuine Hotels.com guest review
In the room that I had there was a water leak that took them a day to try and fix,that didn't happen. They said that they couldn't switch the room,because of how we booked.Then from the carpet being wet. The room had an odor,they didn't wanna do anything about that.Genuine Hotels.com guest review
"Perfect location for Lackland AFB graduation"
Everyone that I came in contact with were very helpful. They recommended a $5 shuttle service to Lackland AFB (which was a blessing for my aching legs and Danny knew exactly where I needed to be) and were pleasant and chatty. They will refrain from changing your towels if you request, as I did due to a 4 night stay. They told me about outlet malls […] and restaurants near the Riverwalk, which were both great recommendations. Thank you for everything!! Read moreGenuine Expedia guest review
"Needed my coffee"
Hotel was close to Lackland, which was great. The coffee pot had the wrong carafe for it and did not work without holding down the button. The person on duty gave us a large coffee pot to use, but only the small packets to use. Otherwise, good experience.Genuine Expedia guest review
"Nice hotel w/ close & easy access to Lackland AFB"
I stayed for 4 nights and had a good experience, although it wasn't the nicest hotel facility my room was very clean and workers were friendly. I was in town for the Air Force graduation and it was really easy to get on base from the hotel and maybe took 5 minutes to get there.Genuine Expedia guest review
"Inadequate Hotel – Did not represent Red Inn well"
Upon my arrival to Red Inn, I was greeted the appropriately. However, after entering the room the room the king size had a HUGE dip in middle (approximately 2 ½ inches). Secondly, there was a two-inch hold in the blanket, which resemble a cigarette burn in a NON–Smoking room. I immediately canceled my stay and went to a Residence Inn hotel, where I […] had a very good stay. I do Red Inn associates perform quality control checks their hotel if they are going to represent the chain appropriately. Read moreGenuine Hotels.com guest review
"No rest for the weary traveler"
Walls were so thin we could hear all noises in the adjoining room. Had to call the office and report it about 2 am. A/C was very noisy as well. Hardly slept at all.Genuine Expedia guest review
"Look under the bed.."
I rented a room for 4 nights and my fist empression was like wow. They are old. The room had a very weird smell to it. The cleaning person really did not clean the room or change the sheet for that matter there was trash under the bed. There was also an old ciggeret behind the bathroom door.. Very unclean. Not the best especially if the want to charge […] $85 a night. Next time I'll rather pay a little extra for a Marriott. Read moreGenuine Hotels.com guest review
"Dated close to lackland."
Had two rooms. Both lights in the bathrooms didn't work properly and an ironing board in one room was broke. Will find a much nicer place to stay next time. Wifi didn't work the first day. Kept getting kicked off.Genuine Expedia guest review
"Close to Lackland"
It was nice because it was so close to Lackland AFB but we had a lot of issues. We asked multiple times for a blow dryer for our room bc ours was missing. We found stains in our towels and we also found dried boogers in our towels. It was a good location but I probably will not be coming back.Genuine Expedia guest review
"Will not recommend"
The staff was great but the room was not was very uncomfortable.Rooms were small and shower curtain was dirty. Very old hotel needs remodeling. The only good thing about my stay is that it was very close to the Air Force base. Also there was a cat drinking water from the pool.Genuine Hotels.com guest review
We definitely loved the location due to it was very close to Lackland AFB. Overall a great experience for myself and family.Genuine Expedia guest review
"Would have been a better stay if . . ."
We checked in at the front desk and the employee was very pleasant and helpful. When we found our room, the door was standing wide open and the window was open. The room seemed very cozy and clean. But, when we shut the door and the window the room smelled of urine. The air conditioner didn't work right and we called the front desk two days in a row […] to get it fixed. They were very quick to come and fix the problem. I would have preferred to be moved to another room, but it wasn't offered. Read moreGenuine Expedia guest review
"Close to Lackland Air Force Base"
The room was filthy. People who seemed suspect were hanging out on the property. It was not a safe feeling.Genuine Hotels.com guest review
"Not the greatest place to stay"
Our air conditioning wouldn't stay on. We had stains on our walls and a couple of our pillows. There was writing on the bathroom walls. The bathroom light wouldn't come on all the time, so we had to go to the restroom in the dark at times. Our shower curtain wouldn't stay closed, so water would get all over the floor. The breakfast was basically just […] snacks; not a continental. On the hotel page it said it was a new hotel and it definitely was not. The pictures are nothing compared to what the hotel rooms actually looked like. Read moreGenuine Expedia guest review
"Perfect for BMT Graduation!"
The hotelis old and a little run down. Not in the best neighborhood but we had no problems with that. There is a Dennys and a Taco Cabana next door for easy meals. The AFB is literally right around the corner so for BMT graduation its perfect. I would stay there again.Genuine Hotels.com guest review
Upon arrival, they couldnot find my booking. Once they found it, my room keys did not work. Once inside the room, I was appalled. The room had an awful smell like vomit, there was one towel and one washcloth, the sheets on the bed were so worn that you could see the matress in two places. No housekeeping came for two days even after complaints. There […] are people there that live there. Literally have dogs ad grills in front of the doors. One room had a dog barking all night (the resident works third shift). Parking was a major issue because tracker trailer truckers stay ther with the trucks that take up the spaces. I wore socks because the carpet was slimy. Absolutely gross. I wanted to check out but due to graduation from Air Force, the hotels were sold out. I was tempted to sleep in my rental car but was afraid of the people living there to see me. Read moreGenuine Expedia guest review
"Dreadful hotel with extremely uncomfortable bed"
I would like to have one thing positive to say about this hotel but there is nothing! The staff was rude and completely of no use, the "free" wifi didn't work the whole 5 nights, 6 days I stayed there and all the owners and staff could say was "It sucks for us too!" The place was not very clean! The beds were so uncomfortable that I am pretty sure springs […] were coming through the mattresses. Every time I tried to call the front desk, the phone would just ring and ring. The hotel was so bad they didn't even supply tissues in a box, they supplied a travel package of tissues on the bathroom sink. The owners did not care about any complaint! I know this place is close to Lackland but do NOT stay here. They do not care about quality or caring for your needs. Read moreGenuine Expedia guest review
This was my first time using hotels.com! We had the easiest check in and and awesome welcome. The staff was very personable! Wish I would've booked for an extra day! The room was very clean and everything was in great working order!Genuine Hotels.com guest review
"Worse hotel we ever stayed in!!"
The bed was very uncomfortable, the room was not clean. We had to wipe down the counters, the sink and tub. The free Wi Fi, did not work, had to spray whole place with Lysol. The free breakfast was very skimpy.Genuine Expedia guest review
"Price fits the hotel"
Hotel is old and it shows. Staff was friendly and helpful. Room was expected for the price. Old, no smell, no bugs. The faucet in the bathroom and the sink dripped the entire time. Towels and bedding were old, beds were low in price. Like I said u get what u paid for. I wanted cheap cause I wanted to spend more on my kids than the room. Over all I would […] stay again. Not to bad. Read moreGenuine Expedia guest review
"worst hotel stay"
the parking was close to our roomGenuine Hotels.com guest review
The hotel was ok. My only problem is they kept charging and crediting my account. They said they were trying to charge expedia account but kept billing minesGenuine Expedia guest review
"Never stay there again"
The rooms keys had to be Redon 4 times. The maintenance man had to "break in"to our too to unlock it then we had to stay there until they put in a new device on the door do it would unlock. We missed seeing the Alamo because of it. A few doors down from our room the same thing happened. The shower didn't drain so u stood in water.Genuine Expedia guest review
Red roof need upgrades to support to incoming visitors.Genuine Expedia guest review
"We got what we paid for"
Although the staff were extremely nice and welcoming, the room was questionable. The pillow cases had stains on them and there were a couple strands of hair between the sheets. It was bothersome, but I looked passed it. The bed itself was an uncomfortable spring mattress, but I slept nonetheless. The bathroom, kitchen, and TV were nice, but there was […] no hairdryer. I don't think I've been to a hotel that didn't have a hairdryer. It was a bad hair day to say the least. Read moreGenuine Hotels.com guest review
"close to Lackland"
It was an easy drive to Lackland AFB so I do recommend if you are going to be staying for graduation.Genuine Expedia guest review
"Air Force Graduation"
We were in town for our grand-daughter's AF Graduation from Boot Camp. The Hotel was close to the base and that was a plus. We were attempting to save some money and at the same time be close to the base. We accomplished both. Unfortunately, the hotel needs some work - updates, repairs, etc. While the rooms were clean, the rooms need to be updated. […] The bedding was clean, but old. We didn't have a remote in our room. We went and got a remote, without batteries. We had to ask for our room to be cleaned. But, it was close to the base, and that's what we wanted. Read moreGenuine Hotels.com guest review
"Close to Lackland Airforce Base"
The hotel is old. Needs to be updated. Front desk was not friendly. Did not have the maid so cant rate that. Neighborhood is not real safe. Our room was clean enough so I will not complain on that.Genuine Hotels.com guest review
The Room was more then I Expected, I would Recommend it to Family and FriendsGenuine Hotels.com guest review
"Son graduating from bmt"
It was more a weekly rate place than a nightly rate. One memeber of our party had a guy banging on her door at 01:00 asking for his ex to give him another chance. Our bed was broke in half. The cleaning staff was going through our stuff, i found some personal items laying on the table when we got back that i never used so there was no reason for it […] to be out Read moreGenuine Expedia guest review
"A nice hotel. Near everything &public transport"
Hotel staff was very pleasant. Hotel was comfortable but old. Tub had a little mold around it but pleasant stayGenuine Expedia guest review
"close to Lackland A F B."
repaires could have done better. worn/torn chars.Genuine Hotels.com guest review
"If you're on a budget"
We were on a very tight budget to see our son graduate from Lackland BMT, and we wanted to be close to the base. The price was right, the hotel staff was very accommodating and the room was clean. We were disappointed that the coffee maker did not work (though the microwave and refrig did work). If we had been coffee drinkers we would have asked for […] them to put in another one and they would have done it immediately but decided we would use the microwave instead. The front desk was friendly and efficient, the maid service was adequate. We did not take advantage of their breakfast any of the days we stayed. The heat and AC worked fine though a bit loud, and the linens were also clean. The bed was firm, which I thought was wonderful and since we had to work, we liked the built in desk area. There are flat screen TVs in the room and we liked that. The water was hot, enabling hot showers with great water pressure, so that was super and quite unexpected even from more expensive accommodations. If we had to go back to Lackland again, we would stay there again, but if we were not on a budget, would probably have stayed someplace else. Read moreGenuine Expedia guest review
"Fair hotel cheap but not well maintained"
The hotel was a good bargain but the drain in the tube didn't work well . I felt room should have been cleaned every day it was cleaned two out of my four nights tub show was repainted and it was peeling off overall it was fair but I only showered and sleep their manager was nice wake up call were late on average 15 minutes but it was close to baseGenuine Expedia guest review
"Lackland Graduation Convenience"
Overall, this hotel was chosen for it's proximity to the Air Force Base. Family was visiting my neice for her graduation. We wanted to have maximum time with her/not driving back and forth anywhere. The hotel was below par on the standard I usually experience,( although I usually pay more per night for a room). Because the cleanliness of the room was […] questionable, we did not eat at the continential breakfast. This was to be a non-smoking room - however, the comforter had cigarette burn holes in it. Everything was old and over used. Needed replaced with newer items. Read moreGenuine Hotels.com guest review
Good value for the price. Lackland AFB is two minutes away.Genuine Hotels.com guest review
"Don't stay here unless you have to."
Room was dirty, dust and grime on clock, tv, microwave. Floor had iron burn in rug. Bed was low to the ground, had "white" stains on bed skirt, horrible mattress. Wall had unidentified "brown" substance in one corner. Condom wrapper under bed. If I could have changed hotels I would have. It was close to the base to see my son's Air Force BMT graduation, […] but I am sure comparable hotels are close and same price. Read moreGenuine Expedia guest review
"Red roof inn Lakland tx"
Red Roof Inn San Antonio Lackland First, we got to the hotel late at night (we are visiting Lackland, AFB) to a extremely unfriendly welcoming. The lobby was disguising, it did not exactly make us excited about out 4 night hotel stay. The room was uncomfortable and very old feeling. The towels and blankets were rock hard and the bathroom was GROSS. […] Looked as if the room was never clean properly. On Sunday, we came back to the hotel room to relax and the room was never cleaned but the staff came in to drop off a pillow of course. We had to go get trash bags and more towels when we arrived back to the hotel considering it was never cleaned. The staff said "Oh, they didn't clean your room either" almost as if they knew. Check out process was quick but we will NEVER stay in this hotel again. It is right on the highway and also gave a very unsafe feeling. The reason we chose this hotel was because the picture on the website makes the hotel look very clean and neat. I was not excited when I came along way to visit this particular hotel. Not recommended. The last thing we wanted to do during this stay was to go back to the hotel. Also the deadbolt on our door did not work. I told the front desk. It was not addressed. Read moreGenuine Expedia guest review
"Close to Lacklund AFB"
Room was tiny. Bathroom was miniscule.Genuine Hotels.com guest review
"Close to the base"
Nice hotel. Convenient. Close to everything.Genuine Expedia guest review
"Great location for Lackland AFB"
The Red Roof Inn near Lackland provided very economical lodging and the location was extremely convenient for going to USAF Basic Training Graduation activities. The price was certainly right and they even provided a free breakfast daily. It's not the fanciest place by far, but for the price it was worth it.Genuine Expedia guest review
Place was okay to stay in and close to a lot of good restaurant's.Genuine Hotels.com guest review
"Hotel was close to Lackland AFB"
Was not what I expected, boiler broke and not hot water. TV was dusty, carpet was stained. Heat did not work nor did the AC. Also the key to the door did not work half the time.Genuine Expedia guest review
"I got what I expected"
A four night stay during a USN Graduation at Lackland AFB: Note - The AFB gate on that side off the base is shut at night and on weekends. We had to drive around the base and enter through the west side. The motel: Room was clean. The exterior of the motel was somewhat rundown but the room was overall fine. Room service failed to restock the standard […] supplies (coffee and cups) but the front desk was able to supply what we needed. The neighborhood wasn't a place I would want to walk around late at night in. My wife and I witnessed an altercation between two people at a nearby store where the police were called. Overall for the price it was fine. Read moreGenuine Hotels.com guest review
"At least it was close to the Base"
Access from Military Dr difficult on return to Hotel. Room smelled like it used to be a smoking room. Cleaning staff takes your bath soap from your shower, but doesn't give you a replacement. The dead sewer roach in bottom drawer of dresser was a nice parting gift. Glad I didn't see that til check out time.Genuine Expedia guest review
It did its job. It was close to lackland airforce base for my sons graduation. Rooms are too too small for two people.Genuine Expedia guest review
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