Accommodating in many ways...but I switched my stay fro 2 to 1 night at least 10+ days in advance (well within my contract) but here I am over 2 weeks later still with an unammended charge for 2 nights on my card. I don't understand why some things are so efficient and some are embarrassingly not.Genuine Hotels.com guest review
A very squared-away, comfortable, new-ish hotel. Great hospitality and customer service. Located near restaurants, shops and so on. We didn't use it, but there is a small bar/bistro near reception that looks very inviting.Genuine Hotels.com guest review
"Close to family"
It was excellent! Arrived late in the evening and got checked right in! We were in town for a memorial service! The breakfast was excellent, complete with Starbucks Latte! It is an up to date hotel with an attractive dining area and comfortable lobby seating!Genuine Hotels.com guest review
"nice hotel close to shops, room not set up though"
Really handy location, Staff were helpful. Food in hotel quite good but pricey. Service For breakfast very slow. We had a good stay overall. The downside for us was that we arrived quite late with two young children. I had called ahead to say that we would be late and when we arrived was unpleasantly surprised to hear that I needed to make up the sofa […] bed in the room. I would have thought that the bed would have been made up for our arrival. We also had to ask for extra bedding ( only one thin blanket and sheets available) and there were only enough towels for 3. Read moreGenuine Expedia guest review
"Good night's sleep"
As a daily distance commuter, I have stayed here before to attend early morning or very late evening meetings at work in San Rafael. I have also stayed here for early morning flights out of Oakland and San Francisco. The front desk staff are ready, willing, helpful, and genuinely courteous. The Marin Airporter bus is a convenient walk across the street. […] This facility offers a comfortable room environment for restful sleep and welcome peace from the madding crowd and a hectic schedule. Read moreGenuine Expedia guest review
extremely nice staff very clean roomsGenuine Hotels.com guest review
"A Fantastic Place"
We loved it !!! Andrea was our front desk receptionist. She was super nice and friendly. Gladys serviced our room every day with perfection. We were very pleased with the cleanliness of the room. The bed was perfect----love the firmness. It gave the us the necessary back support so we were able to enjoy the 10 hours of sleep needed after the New Years […] Eve celebration. The hotel is located very close to many great restaurants and stores. The overall condition of the hotel is outstanding. We enjoyed our stay and will be coming back very soon. Thank you so very much, Marriott !!!! Read moreGenuine Hotels.com guest review
Pretty ordinary and over-priced. Much better deal a little south at the Embassy Suites in San Rafael. Next time, that's where we'll stay.Genuine Hotels.com guest review
"Nice choice for Novato stay"
Price was right, location was great - no complaints here! Hotel is very close to the freeway, a Safeway, coffee, restaurants, and was a great place to stop for the night during a race weekend. We had a comfortable stay - the room wasn't over-the-top fancy, but it was nicer than merely functional. The hotel staff was uniformly friendly and parking was […] easy. I am quite pleased we decided to stay here. Read moreGenuine Hotels.com guest review
Very nice hotel, great location, good cafe food (with Starbucks!), clean, good service. But the bed was HORRIBLY hard. We were there 2 nights and I barely slept at all. My shoulders hurt, my back ached, and my neck hurt because the pillows were paper thin. For our purposes, this stay was 100% about somewhere to sleep close to our Thanksgiving plans, […] so 2 stars is as high as I can muster. Read moreGenuine Hotels.com guest review
"Our stay in Novato"
Overall, our stay in the courtyard by Marriott Novato was pleasant. The location was easy to find via "Garman". The room was clean and smelled fresh. We took a walk around the neighborhood after we checked in. we had coffee at "Peet's", my favorite. There were several nice restaurants within walking distance, with indoor and outdoor seating. Pleasant […] upscale establishments. No complaints! Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review! We are happy to hear that you enjoyed your stay here at the Novato Courtyard. Feedback regarding the accessibility to nearby shopping and restaurants is much appreciated. We are pleased that you were able to utilize the surrounding Hamilton Shopping center and enjoy the adjacent neighborhood. Thank you for choosing us during your stay and we encourage you to come visit us again soon. Tim H.
Hotel was very comfortable, and there was a pull out bed in the couch. Hotel was nice and cozy only four floors. Conveniently located next highway 101. Staff were friendly and always acknowledged guest when passing by.Genuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your feedback. We are very pleased to hear that you enjoyed your stay, finding our staff both friendly and hospitable and your room comfortable and inviting. Marriott has prided itself on leading the industry in service and accommodations for over 80 years, and we are certainly pleased that you have been able to witness this firsthand! Tim H.
The cafe had lots of fresh choices and the Starbucks coffee was a welcome surprise! Very quiet location.Genuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review. We are happy to hear that your stay with us was so enjoyable. Our Bistro restaurant is a wonderful amenity to our hotel, offering both breakfast and dinner, with a full bar and Starbucks coffee. We are certainly pleased that you took advantage of this service and enjoyed our various menu selections. Thank you for your feedback and we encourage you to visit us again soon. Tim H.
GREAT PLACE EVERYTHING YOU NEED IN WALKING DISTANCEGenuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello, Thank you for your very kind review. We are happy that you found our location to be so convenient. We are very pleased that you were able to utilize the surrounding shopping center. Please come visit us again soon. Tim H.
"Perfect for our needs"
Needed a place to stay on our way to a soccer tournament. Right next to shopping center and restaurants. Great staff. Would stay again.Genuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your kind review! We are very pleased to hear that your stay with us was so enjoyable. Thank you for your loyalty and we encourage you to come stay with us again soon!
"Priced right for area."
Easy access between Sonoma and Ferry to San Francisco.Genuine Expedia guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review. Our location is certainly a major asset to our hotel and we are very pleased that you have found this to be the case as well. Thank you for your feedback and we encourage you to come visit us again soon. Tim H.
"Very nice, clean hotel"
The staff at this hotel were all VERY friendly. It is conveniently located, there is a grocery store and several delicious restaurants just a walk away. When the woman mentioned breakfast started at 6:30, I thought she was saying there was a complementary breakfast. But the restaurant downstairs OPENED at 6:30. A little clarity would have been good. […] :) Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank for your review. We are sorry to hear about the misunderstanding regarding your breakfast. We are pleased, however, that your trip was simplified by our location and that you found our staff friendly and hospitable. Thank you for your feedback and we encourage you to stay with us again soon.
"Great place to stay"
We chose this hotel by location and chain name. It was clean, quiet and very close to many places to eat. A great stop that I highly recommend.Genuine Expedia guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your kind review. We are very happy to hear that you enjoyed your stay with us. Our location is certainly a major asset to our hotel and we are pleased that you were able to utilize some of the surrounding venues. Thank you for your loyalty and please come see us again soon.
"A nice place to stay in Novato"
The hotel was fantastic. The restaurant's breakfast and coffee was a nice addition.Genuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello, We are very pleased to hear about your experience here at the Courtyard; positive feedback is much appreciated! Our Bistro restaurant is certainly a wonderful amenity to our hotel and we are very pleased that you were able to make use of it during your stay. Tim H.
grocery store right around corner with coffee shop as well (non starbucks, although starbucks in lobby you can charge to room also)good breakfast there thru morning (esp good french toast and granola) mcdonalds a 1 minute walk from front parking lot right off of 101 and convenient to novato, probably a 30-40 min drive up a nonbusy 101 to get to wine […] country Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review. Guest feedback regarding the accessibility to nearby shopping and travelling hot-spots is always welcome. Secondly, we are pleased that you enjoyed our Bistro restaurant and appreciate your breakfast suggestions. Thank you for your input and we hope to see you again in your future travels! Tim H.
"Clean & comfortable"
Worth the money. Staff was helpful, especially when asking for extra shampoo and conditioner. Great pool and grill area. Nice that it's right next to a McDonald's.Genuine Hotels.com guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review. Positive feedback is always greatly appreciated. We are very pleased to hear that you were satisfied with your stay, finding our location convenient and our staff helpful and hospitable. We encourage you to visit us again soon!
"Nice clean hotel"
Hotel was very comfortable and clean. The only downfall was some of the staff was not overly welcoming.Genuine Expedia guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review. We are very pleased to hear that you found our property both comfortable and clean. We are sorry to hear, however, that you did not find our staff overly hospitable. For over 80 year, Marriott has led the industry in providing quality service, yet efforts to perfect our service are never-ending. Thank you for your feedback and please consider us again in your future travels.
Without my prompting, my 16 year old son volunteered that this is a very nice hotel. We both enjoyed it and were very satisfied. Would not hesitate to state there again.Genuine Hotels.com guest review
"there's not such thing as a free breakfast"
For the price of this hotel I was expecting more. I have stayed at lesser priced hotels and they included a continental breakfast, free lotions and potions, this was did not. The room was listed as "Deluxe", it was not. It included a pull out sofa that would have made the room even smaller if we had used it. I would not stay again or recommend this […] one. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Novato Marin/Sonoma Hello and thank you for your review. We are sorry to hear that you were misinformed about the classification of your room. We do not typically classify our rooms as “deluxe;” if the description was incorrectly applied by our company, please contact us directly. Secondly, our Courtyard hotel offers a restaurant called “The Bistro.” We are open for breakfast and dinner with a bar and 24-hour Starbucks. Lastly, we are pleased that you were ultimately satisfied with the location of our property and the comfort of your room. If you have any further remarks, please do not hesitate to contact us directly.
"Friendly and helpful service"
The hotel provided what we needed - a comfortable and relaxing place to come back to after sightseeing in Reyes National Park. Though the pool was small and the patio area not of highest standards, our room was nice for the price and the staff very helpful.Genuine Hotels.com guest review
Most Marriotts offer free breakfast - it was disappointing that the Novato didn't offer the same.Genuine Hotels.com guest review
Had a great stayGenuine Hotels.com guest review
The stay was good. The accomodations were very good, save for the pool and spa maintenance going during our 6 day stay. Restaurants were plentiful and access to transportation was good. A bit pricey for not including complimentary breakfast. Best breakfasts were at the Toast Restaurant within walking distance, although a McDonalds was right across the […] street. Read moreGenuine Hotels.com guest review
"Novato's finist hotel."
Clean and fully equipt hotel with freindly staff. Love the free wifi and modern decor. Bed was very comfortable. I'd highly recommend it.Genuine Hotels.com guest review
Great location,real clean room,great placeGenuine Hotels.com guest review
The staff was wonderful and the Marriott beds/bedding are the best in the hotel industry. They even have Starbucks coffee! Right off the freeway and next to good restaurants and shopping. Only a half hour drive to wonderful wineries. For those who don't drive it's right across the street from the Marin Airporter bus.Genuine Hotels.com guest review
Very clean, updated and comfy. Better than the more expensive hotel where we had to spend the second and third nights of our stay. Staff gave us a good lead on a nice restaurant for dinner. convenient stores next door. right off the freeway but couldn't hear a sound.Genuine Expedia guest review
Nice property for the price. Lots of services, next door to 24 hour safeway and a shopping center. Plentiful parking. The only minor complaint is that the room was very warm. The AC was loud and did not work that well. I would stay here again.Genuine Hotels.com guest review
The hotel was wonderful and served as a great home-base for explore North bay and wine country. I highly recommend!Genuine Expedia guest review
Great stay,great staff,room xtremly clean,great stores in walking distance,will stay there againGenuine Hotels.com guest review
What I experienced: Very good service, clean and fairly spacious room, location is a little out of the way, but not horribly and not in a run-down area. I will stay here again.Genuine Hotels.com guest review
receptionist was great room was great definately will stay there againGenuine Hotels.com guest review
"Says "Stay for breakfast", but doesn't include it"
My only complaint is that I paid more for the "stay for breakfast" option, and it didn't actually include any breakfast.Genuine Expedia guest review
"Nice business hotel"
I often stay at this hotel when I can't find a room in the City. The hotel is conveniently located next to a shopping center and restaurants and has easy freeway access. Very nice facility.Genuine Expedia guest review
Great place and location,stores,banks and everything in walking distance will definitely will stay there again.great staff and very helpfulGenuine Hotels.com guest review
Very nice hotel. Our room was very clean and the bed very comfortable. Easy access off the 101 but could not hear any freeway noise. The staff was very friendly and helped with a broken corkscrew in the wine bottle situation! Also, easy to get to Sonoma and Napa.Genuine Hotels.com guest review
I continue to be pleasantly surprised by Courtyard. The one in Navato is no exception. Nice selection of foods at the mini cafe, very stylish waiting area and the rooms were clean & comfy. Love the aroma therapy they have going on. We were greeted by a very upbeat reservations person and she made our stay very pleasant by setting the tone (I wish I […] could remember her name because she was exceptional). I love the use of technology in the lobby with the interactive screen displaying weather and other pertinent information. The reservation agent printed a map to the local theater right from the screen and got us to the ferry to go into SFO. Free wi-fi was perfect for our business trip. Walking distance to restaurants & shops. Very impressed! Read moreGenuine Hotels.com guest review
The food from the Bistro was actually quite good. Alex, an employee in the Bistro was very helpful, pleasant and sincere. He provided the best customer service I have had in a long, long time.Genuine Hotels.com guest review
Very pleasant service. Comfortable. Good facilitiesGenuine Hotels.com guest review
The hotel was beautiful, clean and in an excellent location. We had spend the day in Napa and was going to San Francisco the following day. Your location was perfect. The hotel staff was very kind and helpful.Genuine Expedia guest review
The room was wonderful, the staff friendly. Our room was faced away from the freeway. There was a safeway within walking distance... What more could we ask for?Genuine Hotels.com guest review
We were moving our daughter into her college dorm in Rohnert Park. The nicer hotels there were taken so we decided to try Novato. The hotel was great and the drive wasn't bad either. I would stay there again if in the area.Genuine Hotels.com guest review
IT was a great stay,the location and all the stores in the area made it the perfect spot for usGenuine Hotels.com guest review
We were on our way back from Napa, and decided that we wanted something just outside the City - we got it. Also, the Food choices are convenient just a short walk from Hotel - McDonalds fro a quick craving and you must try Boulangerie and Toast (great atmosphere)!Genuine Hotels.com guest review
Great Hotel, great room, great service, friendly staff and great location. We are planning to stay again.Genuine Hotels.com guest review
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