All hotels in Phoenix, Arizona, United States of America
1 room, 2 adults
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5215 W Willetta St, Phoenix, AZ, 85043, United States of America, ‏‎855-239-9400
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3.8 / 5Good

Score breakdown (from 917 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.0
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    3.4
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3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
I believe they could charge more if they took care to clean the carpets, particularly in the rooms (very soiled), clean the bedspreads (black smudges, clean the elevator, repair blinds and clean windows (the outside in particular). The service was warm and receptive and the A/C worked wonderfully in the 114 deg temperatures.
Genuine Hotels.com guest review
1 night business trip Jun 26, 2015
W. Randall
US
4.0 / 5Excellent
"Denver return"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was great. No breakfast offered.
Genuine Hotels.com guest review
1 night family trip Jun 29, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Need to up grade to queen beds
Genuine Hotels.com guest review
1 night business trip Jun 29, 2015
Concetta
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was wonderful
Genuine Hotels.com guest review
1 night trip with friends Jun 26, 2015
Latoya
US
4.0 / 5Excellent
"A/C out at home."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Affordable comfort.
Genuine Hotels.com guest review
2 night trip Jun 17, 2015
Van
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Extremely terrible and very rude management.
Genuine Hotels.com guest review
1 night trip with friends Jun 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Good hotel for the price!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They were able to accommodate me when I checked in an hour earlier than the usual check in time (3pm). The process at the front desk was fast. I was given the key to my room, and off I went. The room was AC'd, had basic cable, an alarm clock, basic necessities, and a nice view of the freeway. My room was also clean. And I slept comfortably. The only problem with this hotel is they don't offer breakfast, other than that they're okay. Also the neighborhood it's in isn't that bad. It's also not far from Chase Field! :)Goo
Genuine Hotels.com guest review
1 night trip with friends Jun 17, 2015
A Traveler
US
2.0 / 5Fair
"Unexpected stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
Doesn't look like the picture on the website. But was okay for a unexpected stop.
Genuine Hotels.com guest review
1 night family trip Jun 14, 2015
A Traveler
US
4.0 / 5Excellent
"Would book here again!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Room was ready when they said it would be, the staff was super awesome. The only complain I have was that my room didn't have any hot water when I took my shower.
Genuine Hotels.com guest review
1 night trip with friends Jun 13, 2015
A Traveler
US
3.0 / 5Good
"bigger cups for coffee... better atmosphere at poo"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
Visited for business. Rooms r okay needs a little more ventilation. Neighborhood surroundings is definitely poor and hostility. I didn't suffer but would of wanted for $300 a week. lol danish for breakfast
Genuine Hotels.com guest review
1 night business trip Jun 11, 2015
Kody
US
2.0 / 5Fair
"Red Roof Inn"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
you get what you pay for.....
Genuine Hotels.com guest review
2 night business trip Jun 10, 2015
Austin
US
5.0 / 5Outstanding
"Will Stay Here Again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here before and enjoyed our stay. Very Nice!
Genuine Hotels.com guest review
1 night family trip May 29, 2015
Virginia
US
4.0 / 5Excellent
"arrival"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was not please that a person was standing in the front entrance with very sagging paints showing his under paints not a good welcome site.
Genuine Hotels.com guest review
1 night trip Jun 5, 2015
A Traveler
US
3.0 / 5Good
"Nice place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
My husband, my 2 youngest children, and myself stayed here.We were given a handicap room.The bathroom was large but the layout of the room was small.At first we only had 2 towels,but after my husband went to the front desk to get more we had enough throughout our stay. The kids loved the pool.The maid was extra friendly.All in all a nice place to stay.We would stay here again.
Genuine Hotels.com guest review
4 night family trip May 31, 2015
Valerie
US
4.0 / 5Excellent
"Great price! Right off the HWY 10"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Stayed one night during a business trip. Easy location right off HWY 10. Service was great, hotel condition was good for price. Room was huge and included a microwave and fridge. The Holiday inn next door had a bar/restaurant for those needing a quick bite.
Genuine Hotels.com guest review
1 night business trip Apr 26, 2015
Sarah
US
4.0 / 5Excellent
"Comfortable and affordable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The staff was super friendly. The hotel was clean and well kept. No issues in our room at all. A few fast good selections close by for a quite bite. Neighborhood may be a little questionable, but being right off of I-10, that really wasn't an issue. Felt secure and would stay again.
Genuine Hotels.com guest review
3 night family trip May 28, 2015
Joseph
US
4.0 / 5Excellent
"Phoenix Summer Concert Series"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Our trip to Phoenix was to attend a couple of concerts. We enjoyed our stay at the Red Roof Inn Phoenix West. Desk staff were very nice and helpful throughout our stay. The area was not the best, most reassuring to see the security guard patrolling the facility and parking lot. A great place to stay if you travel with a pet, my dog loved the weeklong stay. No breakfast but plenty of great coffee available all day. Room was large, clean and the AC unit worked very well, kept it on low cool because it got too cold for us. I highly recommend the Red Roof Inn Phoenix West, great staff/facility and so easy to access the freeway to get around the city.
Genuine Hotels.com guest review
2 night trip with friends May 21, 2015
A Traveler
US
3.0 / 5Good
"no"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Room was dirty did not like the stay
Genuine Hotels.com guest review
4 night business trip May 19, 2015
Travis
US
5.0 / 5Outstanding
"GREAT FAMILY COMFORT."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I ended up getting an update due to a mix up which was a great thing . I loved it.
Genuine Hotels.com guest review
1 night family trip May 20, 2015
diana
US
3.0 / 5Good
"Fairly clean and comfortable."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
I expected more from this hotel given the decent ratings. I wasn't uncomfortable...the beds were actually the best thing about the room. But there was no closet or iron and the shelf/rack with hangers on it was hung absurdly low. The height might have been okay, but there was a personal safe in the room that was directly under it such that there wasn't even enough room for men's shirts to hang without wrinkling.
Genuine Hotels.com guest review
2 night business trip May 19, 2015
A Traveler
US
4.0 / 5Excellent
"Hungry"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were surprised to find out that Red Roof didn't offer a free breakfast.
Genuine Hotels.com guest review
1 night romance trip May 22, 2015
Wayne
US
1.0 / 5Poor
"Funky Smell"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The Bathroom had a funky smell you better bring your own pillows because the ones they have a ridiculously tiny. In the morning we went down to the lobby at 6:30 for coffee just to find empty coffee pots crazy this is the only hotel I stayed at that doesn't have coffe pots in rooms. I will never stay at a Red Roof Inn again!!!
Genuine Hotels.com guest review
1 night business trip May 15, 2015
Amanda
US
4.0 / 5Excellent
"Honest"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
very fair
Genuine Hotels.com guest review
1 night business trip May 17, 2015
Alexandre
US
5.0 / 5Outstanding
"Cherry Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great time. Will recommend to friends and family.
Genuine Hotels.com guest review
1 night romance trip May 14, 2015
alonso
US
1.0 / 5Poor
"Never again."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
We have slept in Red Roof hotels before. This one is definitely not te be recommended. The hotel is old and not clean. The room was dusty. My bed linen was definitely not fresh. No towels in the bathroom. We had to dry with face towels. The carpets are dirty. The furniture is old and should not be in a hotel room. No clean towels at the pool. A lot of dirty towels at the pool. We were in a hurry to make a booking and did not review the place properly before we booked the hotel. Our mistake. The neighborhood is not to be recommended. Never again.
Genuine Hotels.com guest review
1 night business trip May 17, 2015
Maria
US
3.0 / 5Good
"Noisy, paper thin walls"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Very noisy because it is right next to the highway. I also had a problem with my room, I was placed right in between a band that had rooms on both sides of me. I had to call the front desk with a noise complaint. You can hear everything through the very thin walls. I moved rooms when they woke me up again at 3am. The room does not look like the picture. The bed was not very comfortable either. I should have spent the extra $30 to stay in the four star hotel that was on sale about 1/2 hour away. Also the neighborhood isn't the best and people come in and use the pool that aren't staying at the hotel. I was by myself so safety and privacy were a top priority in a hotel. I wouldn't recommend this hotel.
Genuine Hotels.com guest review
1 night trip May 16, 2015
A Traveler
US
4.0 / 5Excellent
"Homeward Bound!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
After a long drive hotel was comfortable. Needed at least a coffee pot. Did not upgrade for frig. because all were upstairs. We needed downstair due to health issues. Needed frig for diabetic meds. was not available downstairs.
Genuine Hotels.com guest review
1 night romance trip May 7, 2015
Karen A.
US
4.0 / 5Excellent
"Hotel great - area slightly rough"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Would stay again! Book online to save a few bucks.
Genuine Hotels.com guest review
1 night family trip May 9, 2015
Timothy
US
5.0 / 5Outstanding
"Satisfied"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was a very satisfying hotel. Would definitely stay there again when visiting Phoenix.
Genuine Hotels.com guest review
2 night family trip May 8, 2015
Maciel
US
4.0 / 5Excellent
"Overall good experience!"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Loved the room. The front desk service was wonderful, the only complaint I have was room service did not clean the room while we were gone. Only the beds were made and bathroom cleaned but no vacuuming or dusting. There was crumbs on the floor and next to the TV. I was pretty upset about that.
Genuine Hotels.com guest review
3 night family trip Apr 4, 2015
A Traveler
US
4.0 / 5Excellent
"One nite stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Pretty good location to get on & off highway 10 on my way back to LV. No breakfast in this hotel but it's pretty quite during my stay for one nite back in April.
Genuine Hotels.com guest review
1 night romance trip Apr 10, 2015
Mei
US
4.0 / 5Excellent
"Nice place, surprising"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good beds, nuce breakfast.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
Christine
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Was for one day and on complaints
Genuine Hotels.com guest review
1 night trip May 1, 2015
A Traveler
US
3.0 / 5Good
"You get what you pay for"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall the hotel was okay. Bed was comfortable and room was clean, but having stayed at other Red Roof Inns, I was disappointed to find no refrigerator, microwave, hairdryer or coffee maker. The neighborhood wasn't the best so I'm glad we were only there overnight. I won't be back. Pay a little more for better location and amenities.
Genuine Hotels.com guest review
1 night family trip May 1, 2015
A Traveler
US
4.0 / 5Excellent
"how my stay was"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stay was acutally pretty pleasant, for the price it was, it was a good choice. Nice staff, super clean room, clean bathroom as well overall, excellent stay!
Genuine Hotels.com guest review
1 night romance trip Apr 27, 2015
A Traveler
US
2.0 / 5Fair
"Nothing special"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Simple basic room.
Genuine Hotels.com guest review
3 night trip Apr 19, 2015
A Traveler
US
4.0 / 5Excellent
"Pleasant stay with comfortable room...."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Overall, a very nice stay for the money!
Genuine Hotels.com guest review
2 night family trip Apr 23, 2015
Leslie
US
4.0 / 5Excellent
"Good sleep, few extras"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The review I read said good, no-frills hotel. How true... Wi-Fi a plus, coffee in lobby a plus, coffee weak a minus. No newspapers, no breakfast, yes outdoor pool, yes extremely courteous staff, all hours. If you want wifi and a bed only, you're solid.
Genuine Hotels.com guest review
3 night family trip Apr 21, 2015
Steven
US
5.0 / 5Outstanding
"Excellent Value for the Money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very friendly. Room was excellent, especially for the price I paid. Lots of space. I loved the tub/shower. Very clean towels. The room was quiet and peaceful. I would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Apr 18, 2015
Donna
US
5.0 / 5Outstanding
"wonderful time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was nice clean and comfortable and conveniently located, I was pleasantly surprised
Genuine Hotels.com guest review
2 night romance trip Apr 20, 2015
John
US
1.0 / 5Poor
"sad"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Disappointed
Genuine Hotels.com guest review
2 night family trip Apr 18, 2015
Tuan
US
3.0 / 5Good
"Great customer service but dirty sheets!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
When I first checked in I didn't walk up to my room right away, until a couple of hours after I go to open the door and it would not let me in. There was someone else in "my room" I was supposed to stay in, I went back down to lobby and the nice guy went ahead and checked me into another room. Everything was good until I noticed the sheets were dirty, some sticky stuff with hair on it, it was gross! I called up the front and told him if there was another room because the sheets were not clean, he said there wasn't but that he would send fresh sheets up, so he did. It was late I wanted to sleep so I just dealt with it. I am the type of person that checks everything in the room, specially the bed before laying down for those same reasons. I still had a great stay, but would probably think twice before staying here again.
Genuine Hotels.com guest review
2 night trip Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
"Good service"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
The neighborhood is not the greatest but the staff were professional and the room was clean. Very convenient location. I would stay there again.
Genuine Hotels.com guest review
1 night business trip Apr 18, 2015
A Traveler
US
5.0 / 5Outstanding
"phoenix vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was just what dr ordered . Comfortable, Clean . Ty
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
Christine
US
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My friends and I planned a small trip to Phoenix. We rented two rooms. They were both very clean and well taken care of. The ice for the buckets were accessible and easy to get to. We were very happy with our stay.
Genuine Hotels.com guest review
1 night trip with friends Apr 11, 2015
Isis
US
2.0 / 5Fair
"Just a roof over your head"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
We rented 2 rooms for 1 night. We missed very much the fridge, the microwave, the bathroom fan, as well as the continental breakfast which are simply, just standard, for a hotel in this class. It seems that all the above amenities were replaced by a safe in each room, but this was of no practical use to us. We'll not return here in the future regardless of what the price says!
Genuine Hotels.com guest review
1 night family trip Apr 13, 2015
A Traveler
US
4.0 / 5Excellent
"Clean and Professional - Good For Budget Traveler"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Right when you walk in you know that the hotel is run by professional people, the lobby is clean with nice furniture and fresh coffee, the front desk clerks are attentive, well dressed, friendly and professional. I almost wasn't sure if I was at a Red Roof Inn. -- The rooms were okay, nothing special but everything worked and they were clean, however they only put two towels in each room. We rented 5 rooms and some rooms had 3 and 4 people in it so that was an inconvenience to go ask the front desk for another towel or two. -- The Free WiFi had a strong signal. There were several fast food restaurants nearby and a good Mexican restaurant directly across the street. Overall, a great buy for the money. Oh and don't forget to ask for your pre-charged safe fee of $1.50 per room back when you check out. They take it off right away. Again, nice place well run stay here if you're on a budget.
Genuine Hotels.com guest review
2 night trip with friends Apr 10, 2015
Michael
US
5.0 / 5Outstanding
"Red Roof Inn West"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was more than we expected. The staff was super friendly and treated you like their guest instead of just a customer.
Genuine Hotels.com guest review
4 night romance trip Mar 30, 2015
LARRY
US
1.0 / 5Poor
"Don't stay here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
No hot water to shower in the evening and when we complained we were told there would be no compensation for this inconvenience. The desk clerk in the evening said the manager would look into the problem in the morning. The morning clerk said that they had problems with the hot water tank and there would be no compensation because they can't control the hot water. The elevator was smelly and dirty. Tape holding down the flooring in the lobby. Linens were old. Sink was cracked. No hair dryer. Room was shabby. Very much over priced for this service.
Genuine Hotels.com guest review
1 night romance trip Mar 24, 2015
Gary
US
5.0 / 5Outstanding
"surprised"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Went there on a family trip. Nicer then expected. Good rate for rooms. Service was excellent.
Genuine Hotels.com guest review
4 night family trip Mar 29, 2015
Jim
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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