"Could have been better"
Overall the stay was very nice. The employee's, not so much. Front desk did not give no kind of information, such as, what time the pool closes, when check out is, and did not give us directions of how to get to our room. The person behind the desk wasn't friendly at all. In the rooms, there was no kind of directory, no welcome pamphlet, and no imformation […] about the area. So the stay was ok, but I wouldn't recommend this place to anyone. Read moreGenuine Hotels.com guest review
Let's see no breakfast and the Internet was not good for videos the staffing was nice bathroom is kinda small but for the money I paid it was worth itGenuine Hotels.com guest review
"no laundry facilities, no close resturants"
Wasn't ImpressedGenuine Hotels.com guest review
It a red roof inn so I got what I expected too.Genuine Hotels.com guest review
The staff goes "out of their way" to insure satisfaction. Really makes up for the minor nuances other places may offer. The Inn is well maintained for an older property, and quite suitable for an overnight or even longer term. I stayed five nights and will return if or when I need to be in that vicinity. It's next door to the Holiday Inn so if you have […] dining or cocktail lounge desires....no problem. The surrounding neighborhood isn't the best, but probably why the rates reflect that. Overall.....if you want to save a few bucks and be comfortably treated....it's a OK in my book... Read moreGenuine Hotels.com guest review
Location was easy to find and close to things, only down fall is that the pool closed at 9 which I thought was really early so I really only got to enjoy it for a minute cuz it didn't reopen till 9am, and you must got clear to the lobby for coffee and for ice because the ice machine on 3rd floor not working, temp was 110 ice was neededGenuine Hotels.com guest review
Its just cheap, but you should spend the extra 10 dollars at a holiday inn rather than this place.Genuine Hotels.com guest review
The building was being painted and it was hard get a parking space and the main entrance was blocked off.Genuine Hotels.com guest review
The Rooms Are Very Clean And Recently Updated.. There Were Paint Crews Painting The Outside While We Were Staying There, But They Were Very Quiet And Considerate To The Guests As They Waited Every Morning For Us To Move Our Vehicle Before They Started Painting.. I Would Highly Recommend For A Nice, Modern, Clean, And Quiet Nights Stay!!Genuine Hotels.com guest review
Clan Rooms & best ac units ever!!!!!Genuine Hotels.com guest review
"Very nice basic hotel room"
My room was decent sized and very clean. It looked like it had been recently updated and remodeled. The room was a great value and I'd easily stay there again if I'm in the area.Genuine Hotels.com guest review
"Desperate times calls for desperate measures"
The place can be use as the last resort to stay if possible don't waste your money on it. No continental breakfast, no towels, no iron board, no iron, no coffe pot---this place provides a bed and a room. The worse hotel I have being in- I don't recommend.Genuine Hotels.com guest review
"Just what we needed"
We were in town for an event and needed a room for a few nights. We knew some of the amenities weren't there (like fridge, microwave, coffeemaker), but we didn't plan on spending much time in the room. For the price, we got a comfy beds, a good shower with hot water, and a clean hardwood floor that I felt comfortable walking on in bare feet. Close to […] the highway and restaurants, and a great price. Not a luxury resort, but also not $200 a night. Read moreGenuine Hotels.com guest review
the hotel was great in every way; however, the only problem was the street in front of the hotel had large pot holes in it that appeared to have been there a longtime.Genuine Hotels.com guest review
I've stayed at this hotel several times and each time there has been a problem with the sink drainage or the water hot/cold mixer. Maintenance needs to be improved.Genuine Hotels.com guest review
Front desk team is great. Condition of hotel is not adequate. Wash basin drain clogged.Genuine Hotels.com guest review
Great value for your money, no complaints. Clean, quiet, cheap, just what I needed.Genuine Hotels.com guest review
"convienent to interstate"
staff was very friendly, free coffee in lobby. free Wi-Fi. hotel was quiet. one drawback, I thought bed was too soft. easy parking close to rooms.Genuine Hotels.com guest review
Basic, clean, comfortable room. Not a great neighborhood for food.Genuine Expedia guest review
"I always stay here"
Red roof inn west phoenix is my choice every time I visit Phoenix because it is 10 min away from where my daugther stays, its right on the I-10 and the rooms are remodeled, nice bedding, very clean all the time. I have never has a problem at all. Even the people that stays there looks nice and decent. The price is very reasonable for the room you get. […] Very affordable. Like I said I always stay there. Read moreGenuine Hotels.com guest review
"worst hotel manager of the year"
I am business man; I travel to Arizona and other parts of the United States on a weekly basis. I have stayed in many hotel, resorts, suites, and on occasion motels. For the price the room is clean and in general the hotel is decent. You get what you pay for. For the most part my stay at the hotel was pleasant and most of the employees were friendly […] and helpful. However, on my last day in the hotel at exactly 12:01pm, I had the most unpleasant experience; I have ever had in any hotel. I was startled by a loud bang on the door, while I was packing the last of my clothes. I opened the door and was greeted by older Anglo American women who claimed to be the hotel manager. She screamed and demanded that I exit the room. She screamed check outs at noon sharp, and not a minuet latter. I told her that I was getting the last of my things and there was no need to bang on the door, and least of all scream in such a foul tone. I informed her that she is in the hospitality business, and should at the very least say ‘good morning’. I am a punctual person, and wasn’t trying to cause trouble. I was in the process of collecting the last of my things. Even if I did take a few minutes longer I stayed in the hotel for four days, and all customers should be treated with respect and courtesy. In a pure completion market, such as the hotel industry every customer should be valued and at the very least respected. I don’t understand how this hotel can have such an unprofessional person running their Read moreGenuine Expedia guest review
"Easy location close to the 10"
Just needed a place to sleep for two nights. Inexpensive and convenient. No frills. Served our needs. Bed was comfortable and shower was good. Could have been cleaner but it wasn't terrible.Genuine Expedia guest review
the hotel was good but it can be better if in the room have iron available.Genuine Expedia guest review
"Great stay for great price."
Wasnt expecting much from the price but was very satisfied with how clean the room was how friendly the staff was and the over feel of the room. Stayed 2 nights and never once had any issues. Definitely would stay again.Genuine Expedia guest review
Friendly staff they were really busy but able to multi-task well and still paid attention to their guests. Not far from Glendale and downtown attractions, short drive.Genuine Hotels.com guest review
It was sufficiently clean all-around and seemed well-maintained. Close to I-10 & I-17 as well as chain restaurants and shopping centers. Beds were comfy but needed more pillows and the request for more pillows was declined. Besides that the staff was pleasant and even allowed us an extra hour to check out.. Wifi was a little weak in our room but it […] worked. The morning coffee was good. Neighborhood is so-so. Read moreGenuine Hotels.com guest review
"Not what I expected"
From the pictures it seemed like a very nice hotel and room, especially for the price, but we were very disappointed. Small room and small bathroom. Room was pretty clean though. Beds were not comfortable and was very noisy outside. The Windows did not block any sound. Overall, would not stay again, unless I didn't have any other choice. You get what […] you pay for. Read moreGenuine Expedia guest review
Went out to phx for a business trip and I was very pleased with my stay there. The front desk is very helpful and pleasant, which is a rarity these days... And the rooms were a breath of fresh air with a flat screen tv instead of the fat back tv like most hotels... N I only had a basic room (no fridge or microwave) but those r only $10 more... Only […] improvements I would've wished for is a community microwave for everyone to use maybe in the lobby area or where the coffee is setup, a business center ( even tho there free wifi there) and a spa or hottub n this would b the perfect for me... But overall great!!! Next time I go to phx I will definitely want to stay there!!! Read moreGenuine Hotels.com guest review
"NEVER AGAIN! SERIOUSLY, YOU'LL REGRET IT!"
Cleanliness-questionable. I needed one of those blue lights for the sheets because I seriously was not sure if they were clean. Taking a shower was scary too, thank gawd for flip flops. After this hotel stay, I decided I'm no longer traveling without my own towel. Finally, I was at this hotel because of the proximity to baseball fields on Camelback. […] I asked for a late checkout, not 3 hours, 30 minutes. The answer was a flat out "NO." "Company policy prohibits us from granting late stays or checkouts." I explained why I needed the extra thirty minutes and the answer I got was "if you are 10 minutes late you will be charged for another day." I can't more emphatically state that I will NEVER, NEVER, NEVER, E-V-E-R STAY AT A RED ROOF INN AGAIN. I will tell everyone I know about this hotel and NOT recommend it to ANYONE! Ever! Work on your customer service Red Roof Inn...Pay attention to detail...just because your hotel was geographically located in the "ghetto" doesn't mean you have to be a reflection of that. Read moreGenuine Hotels.com guest review
"Nice hotel close to freeway and other businesses."
We arrived a late in the evening. The hotel employee treated us really well. She didn't take long. We got lucky with the room because we didn't have to move our car. The room was clean. Our neighbors weren't loud. The room had enough towels and beds were comfy. Too bad we didn't get to enough the swimming pool. Perfect stay!!Genuine Expedia guest review
"Kind of a pain"
We were a little frustrated when we booked two rooms and one person dropped out of the trip last minute. Unfortunately I had listed his name on the other room. the hotel was not at all accommodating in assisting us to change the name. We had other people with us with valid licenses but until I called and had Hotels.com change it for me and call the […] property, the representative was quite curt with my husband. I just don't see the huge deal considering the person who was paying was there. We often book trips for other people so this is too much of a pain. Read moreGenuine Hotels.com guest review
"Good hotel close to the airport"
got in late, hotel was clean and staff helpful.Genuine Expedia guest review
"Third time at this Red Roof Inn."
This is a good place to stay. Very cordial staff; right off the freeway West side of Phoenix if you are traveling West. Helps to avoid traffic in the morning. Also fairly close to many dining choices.Genuine Expedia guest review
"Price was great and rooms were clean and comfortab"
We had a good nights sleep here it was close to the. Freeway and yet quite for the money you can't best itGenuine Expedia guest review
was convenient to everything we were doing and very close to downtownGenuine Hotels.com guest review
"Red Roof Inn review"
It would be nice to know ahead of time if the hotel allowed pets. I have a lot of allergies and wasn't happy to find out pets were allowed when I checked in.Genuine Hotels.com guest review
"You get what you pay for."
Bed had hair in it when I pulled sheets back, had stain on the bed skirt. Sink had soap scum, bathtub caulking had mold, wi-fi connection was mediocre at best, TV would cut out when changing viewing directions.Genuine Expedia guest review
"Convenient to downtown Phx & the US Airways Center"
Fun, friendly and comfortable! We went just for two nights and a quick trip and the room setup and staff allowed for a pleasant stay.Genuine Expedia guest review
"Perfect for the price"
Perfect for the price and our needs. Staff friendly, room cleaner than expected.Genuine Expedia guest review
You would think with what I paid for the room that there would have been some sort of breakfast involved. At least the coffee was good and the room was comfortable, so it wasn't all bad.Genuine Hotels.com guest review
The staff was nice and helpful however our room was unpleasant to sleep in due to the cigarette smoke odor.Genuine Hotels.com guest review
"Good for the price."
Not a bad hotel...just not really in a great neighborhood. Stayed six nights, no real complaints aside from really slow internet and the lack of a good sit-down restaurant or bar nearby.Genuine Expedia guest review
"Bathroom toilet was dirty, gross."
There was long hair in the toilet, bathroom not clean. Gross. Beds uncomfortable.Genuine Expedia guest review
"next to ak-chin pavilion,free way, and renovated"
This is the best hotel to stay at if you are going to see a concert at Ak-Chin pavilion. it is about 5 minutes away, they just renovated the rooms and building and the staff are extreemly nice. also it is right off highway 10 and not far from highway 17.Genuine Hotels.com guest review
"Close to what we came to see"
Staff was very friendly, room was comfortable and cleanGenuine Hotels.com guest review
"Dodgers Spring Training"
We stay here every March for Dodgers Spring Training!!!Genuine Hotels.com guest review
"West side of Phoenix"
Flight arrival for Spring Training and headed in right direction. Ok to stay.Genuine Expedia guest review
"Hotel manager was very nice"
Not the best part of town, hotel was a little dirty in the lobby and elevator. Smelled like cigarette smoke along with the room we were in. Cigarette stains on sink. Room wasn't flirt but still felt a little dirty. Shower curtain rod broken. Air conditioner wasn't the best. Won't stay there again.Genuine Expedia guest review
"Close to where we were spending our weekend."
It was a pleasant stay. I have stayed there before and was satisfied. It was my sons first time there and he said it was fine.Genuine Expedia guest review
"It was a terrible sad experience after a road trip"
Bad maintenance in the building and furniture, the bathroom was dirty. :-(Genuine Expedia guest review
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