The hotel was rated very highly in many of the reviews but the reality was different. We had booked 2 rooms, one with a king bed and the other with 2 full size beds. The rooms were very basic, but clean. The beds were uncomfortable...especially the full size beds. I probably would try somewhere else next time. WSGenuine Hotels.com guest review
For the money and with this being such a last minute trip, it worked for us. Definitely dated and the mattresses need replaced but, it still worked.Genuine Hotels.com guest review
"OK for a One Night Stay"
Beds were uncomfortable, TV's were the old style box TV's. Reception area was actually OK. Check in person was not welcoming.We did however leave a pillow and an I-Phone charger at the hotel. We called and asked if they could check and hold it for us and we were able to pick these items up on our way back several days later. Didn't eat the breakfas […] t. Read moreGenuine Hotels.com guest review
"not worse of the money that i paid"
i will not book this hotel againGenuine Hotels.com guest review
"Customer Service issue"
I booked accessible room and upon check in hotel clerk wanted to put me upstairs with no elevator access, she then switch to lower level and room was not accessible, went back and she then got it correct. Was told that I should not rely on Hotels.com to call and confirm that special requests can be met. Maybe a bad day for her but was not very pleasant […] for me. Read moreGenuine Hotels.com guest review
We booked a NON Smoking room. We where given a smoking room that STUNK !! When I went to front desk, the man was very RUDE and said if you want a NON smoking room I had to pay additional $29.00 as it would be a new booking I showed nim I had a reservation with NON smoking and he said his computer said no Preference that I would have to take it up with […] Hotels.com. I use Hotels.com all the time and never have any trouble. They should have just changed us to a NON smoking room as they had them. We will NEVER stay there again !!!!! Read moreGenuine Hotels.com guest review
I stayed for a quick overnight. The room was clean, adequate, and quiet. I grabbed some juice, coffee, and donuts before I left. The hotel is within walking distance to the Outback and Cracker Barrel. I would stay again for an overnight.Genuine Hotels.com guest review
I travel for a living but I still look for good value. This hotel was over-priced for the condition of the facilities. 1st, the clerk could care less. She barely looked up from her screen (which I'm sure was not business related), there was no welcome much less any greeting. 2nd, they did not attempt to honor my preference request and I was located […] at an end unit next to a busy truck route. 3rd, the older, exterior entrance in bad weather was also noisy. Also older was the decor with cheap looking and partially damaged furnishings. The carpet and bedding was well past it's prime. Finally, I would recommend spending a little more for a nicer place, but you shouldn't need to. Read moreGenuine Hotels.com guest review
NEVER get a smoking room at this hotel! (its absolutely horrible)Genuine Hotels.com guest review
"Great price for a comfortable overnight stay"
I was very pleased with the service provided at this hotel. The room and bathroom were very clean. The staff was friendly and helpful. It was located in a nice neighborhood and was about an hour from the Grand Canyon, which was our destination.Genuine Hotels.com guest review
"safe place to sleep"
This hotel is located on the east side of Flagstaff just off I-40, with plenty of restaurants and amenities nearby including a Walmart. Convenient to Downtown, yet far enough away. A decent place to sleep safely while on business or sightseeing.Genuine Hotels.com guest review
Room smelled like smoke a little and needs some updating.Genuine Expedia guest review
The hotel was in good condition. We stayed at this hotel because of its proximity to all of the local owned restaurants and interstate. The only major issue was breakfast. There was not a big enough variety for kids so we ate at restaurants nearby. The room was in good condition and mattress seems new. We would stay there again.Genuine Hotels.com guest review
"Not great, but not bad"
Easy access to the highway & decent breakfast. othing to write home to mom about, but considering the price, wasn't too bad.Genuine Hotels.com guest review
"HOJO, NEVER AGAIN"
Admittedly, I should not have chosen Howard Johnson, as I dislike hotels/motels with outside facing doors. However, I was sucked in by the misleading beautiful forefront depicted on the Website. I found my hotel room to be small, and uncomfortable. Most disturbing; however, was the fact there was only one useable outlet in the entire living area of […] the room. In order to mitigate the inconvenience, the staff actually plugged several high-demand appliances into one in-wall surge protector. I need a CPAP to sleep, and I was forced to sleep at the end of the bed, while stretching the plug across the floor. This made it unsafe for my wife and son, as they had to navigate the cord during their trips to the bathroom. I unplugged several devices in order to feel safe about plugging in my CPAP. The most positive thing I can say about the hotel is that Outback Steakhouse was right down the block within walking distance. I would not recommend the hotel to anyone. Read moreGenuine Hotels.com guest review
"Fit our need"
Staff were very pleasant. Room was clean and comfortable. Long day at Grand Canyon arrived late and everything was set for our arrival.Genuine Hotels.com guest review
"Didn't see that coming"
It was not what I expected will be looking for something away from the Interstate.Genuine Hotels.com guest review
"Noisy Air Conditioner and Hot Room"
Difficult to sleep given extreme noise from AC and room could not be cooled down. Breakfast is also very disappointing.Genuine Expedia guest review
"Incorrect reservation recd by hotel from expedia"
hotel was overbooked. we were second people with incorrect expedia reservations at the counter. Only smoking rooms. Expedia never asked if we wanted smoking or not. Room was smelly and dirty. Never got extra towels we requested at the front desk. DisappointingGenuine Expedia guest review
The room was large and the cooler worked really well, which is important to me. The bed was comfortable and all in all we had a nice stay. I appreciated the frig/micro in the room.Genuine Hotels.com guest review
There was a paper seal on the toilet that stated that it had been cleaned, but when I lifted the seat and broke the seal, I found dried urine on the seat. The girl at the front desk took us to a new room immediately. The building and room needed deep cleaning and a paint job. There was a piece of carpet and floor molding missing from the first room […] and the carpet left dirt on the bottoms of our white socks. The bed was comfortable and the TV worked well, but it might as well have been the Motel 8 across the street which was managed by the same company, had the same appearance, and cost less. Read moreGenuine Expedia guest review
"Very good nights sleep"
Our stay was great.Genuine Hotels.com guest review
"Just Fine for the Price"
The Howard Johnson is located on a kind of hotel row, along I-40. For the price I paid, I think the hotel was a good deal. The beds were comfortable, the room was clean, and I have no complaints.Genuine Expedia guest review
"Thin walls - light sleepers beware"
Couldn't fall asleep for 5+ hours listening to cars drive by and people in other rooms. I thought that the walls would be sufficiently insulated - they're not.Genuine Hotels.com guest review
Not a bad place to to stay for one night...my only complaints were there not being any outlets in the room for cell phone or electronics charging..there were four of us and two plugs in the bathroom available..there was an alarm clock on the nightstand but it wasn't plugged in because there was no outlet. The other complaint was not enough breakfast […] for amount of people staying in motel. They said served until 9:00....we went to eat at 8:20 and they had no coffee..any only cereal left....we ended up going to McDonalds up the street. Read moreGenuine Hotels.com guest review
The customer service was lousy, specially at the front desk where they were rude and seems like they did not want to be there. Asked for receipt and she could not provide or did not want to provide it for me. will never stay at Hojo again.Genuine Hotels.com guest review
"Pictures are deceiving"
We stayed at the Howard Johnson in Flagstaff this last Saturday. The online picture of the Hotel was great and seamed in great condition. In person it was not in great condition. The staff was ok. The room was old, carpet old, the bed way too soft, the towels were very old and quite rough. The plumbing of the toilet needs to be replaced . Regarding […] room cleaniness they were trash behind the bedside table that the made forgot to pick up. I woudn't complain if I had paid $50-60.00 a night but not $100 plus a night. I will not venture booking a room again at Howard Johnson hotels. Read moreGenuine Expedia guest review
"General overall is great."
Nice room, clean bathroom. Carpet need to clean or replaced. Good waffle for breakfast. There are 3 WIFI, but only 1 accept password given by friendly hotel staff. We'll come back again.Genuine Expedia guest review
"Get what you pay for!"
The water pressure was the biggest issue our toilet did not flush to well. Other than that wasn't but when traveling a good shower is the best part of a hotel for me. That is why I gave it a 3.Genuine Expedia guest review
Room was nice. Was glad I could not hear the trains passing nearby.Genuine Expedia guest review
"Flagstaff, Howard Johnson"
Older, outside entrance. But for 1 night had what we needed.Genuine Expedia guest review
Not much to do in the immediate area walking distance wise. But the hotel isnt too far from the downtown area. For the price, the hotel was exceptional. Didnt really need much assistance from the hotel staff so I cannot comment on their assistance. I would stay here again if passing through, but would probably look at nicer hotels for extended stay […] s. Read moreGenuine Hotels.com guest review
"right off I-40 and close to Denny's"
Bathroom floor was dirty and wallpaper was peeling off. Pillows were uncomfortable and old and smelled like B.O. Continental breakfast was very basic and the person refilling was also doing the front desk at the time, so many items were slow being refilled. Had to wait 20 minutes for milk. On check-in, the front desk person was unfriendly.Genuine Hotels.com guest review
stayed one night to goto Black Bart's Steak House. OKGenuine Expedia guest review
Room bathroom could have been cleaner other than that stay was great. Walking distance of restruarants was very helpfulGenuine Expedia guest review
"Nice motel and comfortable stay."
The beds were very comfortable , but the shower didn't have good water pressure. For a short stay, it was decent.Genuine Expedia guest review
"Hard to Find"
Very disappointed. Not a hotel of choice and I am not that picky. The room is VERY DATED, air conditioning was minimal. No soundproofing. Breakfast was a joke.Genuine Expedia guest review
"Clean room, plenty of room amenities."
The room was clean. New carpet. Fresh paint. Room amenities iron,board, hairdryer, microwave , fridge, coffee, tv, free wifi with good signal strength, breakfast and coffee in lobby. Great price, 1/2 less that the other hotels . Quiet too...Genuine Expedia guest review
The hotel needs a complete reno. The air conditioner didn't work well, the carpets were old and needed deep cleaning.Genuine Expedia guest review
"Between 2 busy roads."
Bed was so cheap, you just sunk into it....no support at all. Felt like all the springs had gone. Nobody at the desk when we wanted to check out and get back on the road. The employee did not wash his hands between or during cleaning and refilling breakfast items.Genuine Expedia guest review
"Great for a pit stop"
No complaints here, but the breakfast was pretty below average. Room was perfect though and the beds were actually really nice!Genuine Expedia guest review
"Had no idea"
We made a last minute change in plans. This stay ended up a little more expensive than our original booking in another city. Upon arrival the room had an antiseptic aroma, mold spots on the shower curtain, several long hairs in the tub and what I thought were small stains on the sheets turned out to be holes. Thankfully we were only there long enough […] to shower, get some sleep and left bright and early the next morning. Read moreGenuine Hotels.com guest review
"Its a motel but with very clean rooms"
As the title says, this is not a hotel but its a motel. Nevertheless, the rooms were pretty clean, bed was nice, clean towels etc. It also serves the morning breakfast - which is not a feast by any means, yet a welcome addition if your morning is going to be busy. I would definitely stay here for an over night stay.Genuine Hotels.com guest review
"Not recommended to stay here"
Not enough words to express my dissatisfactionGenuine Hotels.com guest review
"The hotel was very simple but clean."
Checking in and out was quick. It was quiet at night and the bed was comfortable and the sheets were clean.Genuine Expedia guest review
"Don't like being a nay sayer"
All the cons from previous reviews were experienced by us. The room we were in, 103, was next to the lobby and traffic from guests was constant until early morning hours and people spoke in loud voices which were easily heard in this room. The upstairs room sounded like it was occupied by elephants. We didn't get a lot of sleep the 3 days we were there. […] The bed was very soft, not a good thing for anyone with a back problem, but the mattress was new. The TV is 1980's style. The staff was very courteous and very attentive when we experienced problems with the TV remote not working. The maids were excellent. This hotel is in serious need of a facility upgrade throughout. Although we travel to Flagstaff frequently, we plan to not return to this Howard Johnson until they do a remodel. Read moreGenuine Expedia guest review
We were disappointed in the overall hotel. It was the very basic hotel and we felt like we spent too much for it. The breakfast was very meager.Genuine Hotels.com guest review
"the checkin process"
we arrived at the hotel around 4 and they were having problems with their internet. when we asked to check in they said they couldn't do it because the internet was down and did not know how long it would be. they suggested we go shopping or something and check back so we did and they still did not have it fixed. we asked if they could just cancel our […] reservation and we would find somewhere else to stay and we were told its not there fault the internet is down and if we chose to not stay we would be charged anyway, they also said if they could not get the internet backup we would also still be charged. after a long conversation with the manager and presenting them with a copy of our confirmation he finally said we could have a room and checkin later. this infuriated the desk clerk and she made the comment he only did that because we couldn't understand it wasn't their fault about internet and we felt it wasn't our fault either and shouldn't have to pay for a room we didn't use. we got checked in and signed about 2 hours later but was very tired from traveling and frustrated to have to go thru that to check in when we reserved ahead of time. Read moreGenuine Expedia guest review
"the breakfast was good"
The hotel was ok. Although we didn't get our wake up call. Good thing we used our cell phones as back up.Genuine Hotels.com guest review
"Bed was great"
With a bad back, the bed is the most important thing-and this was better than most. As papa bear said-"just right"Genuine Hotels.com guest review
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