Room wasn't ready on time. Walked tired up 2 flights of stairs only to open the door and find a dirty room. I instantly went back to the receptionist. She was really helpful and about the only good part of the hotel. I received a room shortly after but slept uncomfortably due to a hard bed and extremely loud people outside the room.Genuine Expedia guest review
Response by Crossland Spokane Valley I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room was unclean and that you did not find our beds to be comfortable. Please know, your check-in process and the condition of your room is not typical of what we promise. In response to this feedback, I will be working with the housekeeping staff to improve our cleaning procedures and I will pass your feedback on the bedding to our corporate office so we can keep it in mind as we continue to make improvements to the hotel in the future. Please know your comments are taken very seriously and every effort is being made to correct these issues. Once again, my apologies.
The only down side was there are guests who live there either on a weekly basis or a monthly basis - they tend to roam back and forth on the walkways outside the rooms sometimes talking loudly on their cellphones and because they live there they seem to know the ones that are also on the same basis and they gather and talk very loudly. Noise usually […] quieted down by 11 PM. Overall we were satisfied and will most likely stay there again. Read moreGenuine Hotels.com guest review
Short weekend out of town, Crossland was fa nominal. The quaint room with stocked kitchenette was perfect. Anyone looking for an inexpensive place to stay, and not looking for high end hotel, this place is perfect.Genuine Hotels.com guest review
"Crosslands on Sprague Ave in Spokane Valley"
Hotel is on a busy street but is set back far enough that traffic noise is not an issue.Genuine Expedia guest review
The room was very small. There were no amenities such as shampoo. The bed was as hard as a rock. To get clean towels you had to take the dirty ones to the lobby to exchange. No daily service. The cost was great but....Genuine Hotels.com guest review
Beds were hard, not enough towels and washcloths, otherwise was not a bad place to stay.Genuine Hotels.com guest review
Beds were hard. Not enough towels and washcloths. Otherwise good place to sleep!Genuine Hotels.com guest review
Beds are too hard, pillows to small and limp, tv too small, walls too thin where adjoining room noise comes through, internet connection does not work, ceiling and floor stains throughout the room, shower allows water to flow out onto the floor.Genuine Expedia guest review
"Better than I expected"
For the price, I thought it was going to be a bad neighborhood and lousy rooms and I was ok with that. However, the room was nice and the neighborhood was very decent. Enjoyed it very much. I will be back.Genuine Hotels.com guest review
"Odors, torn beds"
I had booked a non smoking room. The one I was given was non smoking but smelt smoke badly. When I reported to the front desk, I was told that it might be because of the vents from the room down floor and that they would shift me to another one. The second one smelt food as if it was not cleaned since last guest. Further, the beds were torn and had […] a bad odor. It was 11 pm when we checked in and we did not have any choice then since the office was closed. Read moreGenuine Hotels.com guest review
"bedrock is softer than those beds!"
The beds were so hard couldn't even sleep!Genuine Hotels.com guest review
"Couldn't get in."
Arrived at the hotel at midnight with my 9 year old daughter, and couldn't get ahold of anyone to check in. I had called ahead and asked if I had to do anything special, and they said no, just use the after hours phone. The after hours phone didn't work. Ended up on the phone for an hour with corporate until they finally got ahold of someone. We finally […] got in the room at 1am. Bed was way to hard. Read moreGenuine Expedia guest review
Hotel was clean and quiet. If you are looking for an affordable place to stay and do not need a lot of the over priced amenities which other hotels charge this is your place. We stay in Spokane several times of year for our kids sporting events over weekends and will be making this a place where we stay.Genuine Hotels.com guest review
"very poor hotel"
walked in and were told we had no room - hotel was over booked, a simple Hello would have been nice. put us in a used, dirty, smoking room. Office was closed and had to phone in and wait for someone to let us in. they slammed down a can of Glade and sent us to a Sec. room also smoking. Beds were made but overall the room was not clean-needed a good […] vacuum and cleaning - white socks very dirty after just unpacking and back and forth to the bathroom. This was far from a 3.5 rating 2 would be a stretch. Will not stay here again. Read moreGenuine Hotels.com guest review
"Reasonable Priced Stay but better out there"
Decent room, decent location. A bit older and my bedding was as hard as rock. Kitchenette is a nice bonus with fridge and microwave. Not the greatest location but not scary. Plenty of shopping and places to eat.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Good for a long stay."
Hotel was nice on outside. Old inside and needs updating, ie carpets are very dirty, all the bedding is old. I would suggest keep a wing for overnighters and other rooms for the long stays. The area in the back of the hotel is sketchy. Would not stay again.Genuine Expedia guest review
"Good value for the price"
We were very satisfied with our stay at the Spokane Valley Crossland. For the price it would be hard to beat. While the standard-sized double bed was smaller than we are used to, the rest of the room was fine. We appreciated the kitchenette, and I always appreciate a shower head that is tall enough for my 6'3" frame to fit under. Location is very convenient […] (though not terribly attractive); we would stay there again. Read moreGenuine Hotels.com guest review
"Okay, if you just travel through"
The Hotel is easy to find from the major Hwy. Nothing special otherwise. Okay, if you just travel through but I wouldn't plan a vacation there.Genuine Expedia guest review
"Ok for the price"
Wish there were options for larger beds than just doublesGenuine Hotels.com guest review
"Business worthy but not a vacation"
It is a very good hotel for the price that why I rate it good if you are on vacation and not busissness then don't get it.jGenuine Expedia guest review
"Clean but smoky"
You get what you pay for and this place is very inexpensive compared to most. The room was clean but it smelled as if a heavy smoker had lived there for a long time. Even though the room was supposed to be non-smoking there is no way it was. The bed was hard as a rock and I could hear the person next door snoring.Genuine Expedia guest review
This was the worst hotel I have ever stayed at. The smell as you entered the room was awful. The bedding was old and dirty. This hotel has people that live in it as permanent residents and it has a very unsafe surrounding. I paid for 2 nights but only stayed 1 night and I didn't get a refund.Genuine Hotels.com guest review
Response by Crossland Spokane Valley Chelsie - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had a slight odor and the bedding was not clean. As well, I am disheartened to read that you felt unsafe. Our priority is to provide guests with safe, comfortable surroundings. I am very sorry we were not able to do this for you. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Service was great. Very helpful people. Room was clean and spacious. Only issue was the bed was not comfortable at all. Too hard and woke multiple times throughout the night with back pain.Genuine Hotels.com guest review
Bed was hard as a rock. Shower had one of those fabric curtains that wanted to wrap around you while you were taking a shower. Bed cover was full of cigarette burn holes. Mattress hard; sheets itchy. Won't be returning.Genuine Hotels.com guest review
This is a good hotel for the money. Free wifi, fridge, mini kitchen, some cable. Off far enough from Sprague that there is no noise. Nice clean rooms. Good shower. Stores and food around.Genuine Hotels.com guest review
I have stayed there before and I think it has been improving each time. I would like to see the TVs up graded. The are so small, don't think have made them that small in years. Lol overall it was a good stay. ThanksGenuine Hotels.com guest review
"close to my desires"
Comfortable and quietGenuine Hotels.com guest review
It was a safe place to stay. It helped to have the microwave and refrigerator. The Staff made the place. They helped with the computer and found directions for me...they were courteus and upbeat. I would stay again. It is obviously old but if you need a place to stay that is central to alot of things, it was ideal.Genuine Hotels.com guest review
"Not the cleanest place to stay..."
The hotel was ok for one night as we were traveling onward, and it was really cheap. But you get what you pay for here, I guess, because it was kind of gross. The sheets were clean, but the bathroom looked like it hadn't had a thorough cleaning. The room smelled like someone's meal, which wasn't pleasant. Wouldn't stay here again, despite the bargain […] price. The front counter people were friendly. Read moreGenuine Hotels.com guest review
"Close and clean"
Clean with convenient location for the business I was I the area for.Genuine Hotels.com guest review
"great location and price"
the room though small was perfect for us close to the bus the shopping the restaurants and the grocery stores. a real bargain and very quiet too considering the location!!! 4 thumbs up!!!!Genuine Expedia guest review
"close to early start @ work"
Besides not having a tub it was goodGenuine Hotels.com guest review
Good hotel for reasonable priceGenuine Hotels.com guest review
The room was great. Didn't get much sleep,beds way to hard. The rooms were clean. Everyone was friendly. Very quite no outside nosie.Genuine Hotels.com guest review
"spending time with grandchildren"
We chose Crosslands becasue of the price and location to the mall, and other shopping. After a drive from Montana, it was wonderful to walk into our cool room in the heat of the day with the air conditioner on. Check in was easy and the service was great. We had a fun time shopping, eating and talking in our room. Thank you for a great stay!Genuine Hotels.com guest review
Over all the hotel was not bad. the beds need to be updated. I qwould stay here again the price was right and the location was good.Genuine Hotels.com guest review
Great for the price!Genuine Hotels.com guest review
Hotel was great. Got a really good deal, loved that we had a tiny kitchen, too bad we only stayed one night. Stores and food places were walkable, no complaints.Genuine Expedia guest review
"Good enough on a budget"
Stayed just one night. The hotel staff was very friendly which is alway great. Place is close to eating locations and only a short drive to the freeway and mall.Genuine Expedia guest review
Although many things could be added for a classy stay the price was excellent for the comfort, location and convenience. The staff was very polite and helpful.Genuine Hotels.com guest review
Stay at the hotel was very comfortable that night as the room was very clean and staff was very friendly and helpful.Genuine Hotels.com guest review
"Good place to stay"
Good price for good service!Genuine Hotels.com guest review
"Hard Bed, but other than that, great."
It was a cute room. Nicely decorated, clean, friendly staff. But the bed was hard as a rock and I had to take a muscle relaxant to get over the pain the bed caused. So if you like a very firm bed, this is the place for you. A little bit of distance off the freeway, but not hard to find. Restaurants close by.Genuine Hotels.com guest review
"Nice room, laundry needs improvement"
Room was reasonable value. Sheets on the bed and towels smelled sour.Genuine Hotels.com guest review
"Dirty and Smelly"
There were several large hairs in the shower. No shampoo. The room smelled. The beds were hard.Genuine Hotels.com guest review
"Not what I was hoping for."
The hotel itself is rather down trodden inside, the outside was fair.Genuine Expedia guest review
"Right place, wrong location"
Lots of neighborhood angst due to the poor neighborhood this is located in. Worried about the safety of my car and belongings in the car.Genuine Hotels.com guest review
"Good to return to"
We were greeted very pleasantlyand the girl was very helpful. Room was clean and very comfortable. When we needed help, office staff helpful. Surroundings were quiet. Beds very comfortable.Genuine Expedia guest review
"Not bad for the price"
It was about what you would expect for the price-small room very uncomfortable bedsGenuine Hotels.com guest review
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