All hotels in New York, New York, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here215 W 94th St, New York, NY, 10025, United States of America, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 985 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.5
  • Comfort
    3.3
  • Condition
    2.9
  • Neighborhood
    4.1
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3.0 / 5Good
"Tobacco Road"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
I ALWAYS reserve a non-smoking room (I can't fathom how NYC still allows for smoking rooms!) I was given a king-size room that had obviously been the smoking lounge of the Upper West Side. It was late, I was in pain, and wanted to sleep so I lilac-fragranced the air, turned the air conditioner on high and went to sleep. This was not pleasant, and certainly NOT a pleasant way to spend my money. This is the second time I have been given a room not in line with my reservation and there is no space for apologies, corrections and movement.....they are not a hotel that thinks on its feet or values its fairly regular clients...I believe I am moving on, regardless of the savings
Genuine Hotels.com guest review
1 night business trip Apr 22, 2015
DJ
US
2.0 / 5Fair
"WORST STAY EVER!!!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room was really small, there was construction workers working on scaffolds rite by my window no privacy,I would never stay there again!!!
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
A Traveler
US
1.0 / 5Poor
"Horrible stay - hotel not what it seems"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Stay was horrible! The bed was a full size not a queen. Very uncomfortable & small room. I would never stay there again. Lighting was very dark, shower buttons was broken. This was just not a good hotel experience for the price paid! Plus, there was no breakfast!
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
TaSheba
US
4.0 / 5Excellent
"Comfortable and Safe"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
My daughter and I stayed while looking at NY colleges. It was comfortable and safe with a friendly staff. Very conveniently located near the subway station and a nice 1 mile walk to Columbia University. Not fancy and the elevator was always slow and crowded.
Genuine Hotels.com guest review
2 night family trip Apr 19, 2015
A Traveler
US
3.0 / 5Good
"review"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Good
Genuine Hotels.com guest review
1 night business trip Apr 16, 2015
A Traveler
US
3.0 / 5Good
"service could be better"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Paid for a queens size bed was given a full bed. Was told by the front desk it was considered a queen. Asked for a different room. Needless to say there was a difference in bed sizes
Genuine Hotels.com guest review
1 night business trip Apr 11, 2015
A Traveler
US
3.0 / 5Good
"Nice stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
NICE
Genuine Hotels.com guest review
3 night family trip Mar 27, 2015
Henry
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Pleasantly surprised, would come back
Genuine Hotels.com guest review
1 night romance trip Mar 31, 2015
Thor Fu W.
US
4.0 / 5Excellent
"Lack of elevators tarnished a lovely stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
On arrival, Front Desk was understaffed. The Hotel seems to be undergoing renovation and there is scaffolding that makes the Hotel a little less inviting. Also, only one small elevator serviced the floor we were on (13). Only two of the four elevators were operational. I would suggest opting for lower floors until all elevators are working. Otherwise the rates were reasonable, we like the location a lot and the room itself was clean and comfortable with nice little things in the bathroom: shaving cream and a razor, toothbrush and toothpaste and mouth wash in addition to the standard soaps, shampoos and conditioners. Oddly, there was a blue fluorescent light under the bed that was difficult to put out - we had to get down on the floor and unplug it
Genuine Hotels.com guest review
1 night romance trip Mar 28, 2015
John
US
3.0 / 5Good
"Great location!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
The room was clean. The one working elevator was very slow.Access to transportation was excellent.
Genuine Hotels.com guest review
4 night family trip Mar 25, 2015
A Traveler
US
2.0 / 5Fair
"Great for the price"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Great price for Manhattan. The room was clean although there was some noticeable wear and the carpet had a spot of something like green epoxy on it. The building is definitely old. It's conveniently located and there are plenty of restaurants, coffee shops, a drugstore, etc nearby. It was loud at night -- not much buffer against the urban noises.
Genuine Hotels.com guest review
2 night business trip Mar 23, 2015
Kathryn
US
3.0 / 5Good
"Nice and cozy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel was clean and the staff was helpful. But the traffic on Broadway makes it impossible to sleep at night.
Genuine Hotels.com guest review
4 night business trip Mar 18, 2015
Saborna
US
2.0 / 5Fair
"Avoid"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The room is not clean. They are currently doing construction of the hotel so you can hear a lot of noise outside. We had to change rooms because the bathroom toilet and shower weren't working properly. The new room had a whistling radiator, which was super weird to me. I would avoid this hotel.
Genuine Hotels.com guest review
3 night romance trip Mar 15, 2015
Kenneth
US
1.0 / 5Poor
"Not As Advertised, Very Poor Condition."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Only 1 elevator was working, causing huge delays. The janitor and service personnel used this elevator, often filled with garbage pails and wagons as we had no choice but to ride. This was not communicated when the reservation was made. Although winter and 30 degrees, there were no blankets in the room. The toilet was clogged before we used it. The towel rack was broken, towels could nit be hung. Hotel is in disrepair, not comfortable at all, nor worth the rate.
Genuine Hotels.com guest review
2 night family trip Mar 19, 2015
Peter
US
4.0 / 5Excellent
"great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was wonderful, clean,
Genuine Hotels.com guest review
1 night romance trip Mar 18, 2015
Pearl
US
3.0 / 5Good
"good"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
it was a good one.
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2015
Emmanuel
US
5.0 / 5Outstanding
"nice stay on upper Broadway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Yes,I have stayed here before,asked for a corner room,was granted nicely, nice and quiet,stocked with all the hygene items one would need. The only thing was there was just a single thin blanket,and the room was on the cooler side,but all and all it was nicely priced,and would definitely return
Genuine Hotels.com guest review
2 night trip Mar 14, 2015
David
US
4.0 / 5Excellent
"Nothing fancy but clean"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room was clean, staff nice. Radiator was loud and heat was inconsistent. Staff provided a space heater when room was still cold. Location is directly at the metro station. Plenty of nearby food places. Table outlets didn't work making phone and electronic device charging a challenge.
Genuine Hotels.com guest review
1 night family trip Mar 12, 2015
Stephanie
US
3.0 / 5Good
"As expected for the price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The staff and service were excellent and the room was small but clean. The building itself is old and kind of run down (which is why I deducted 1 star), but the rooms have been updated. I deducted the other star because even though we were in a non-smoking room, the residual smell of weed clinging to the walls was unmistakable. Because of the price, this hotel attracts a lot of kids who are looking for a cheap place to party. They did not bother us but next time I'd rather spend a little more to be in a less exciting hotel.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
A Traveler
US
3.0 / 5Good
"louis"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Extremely clean, but tv didnt work and the replacement wasn't compatible with my son's Playstation. Service was okay, except for the nighttime guard. I stepped out to smoke a cigarette and he went out to rush me of the property. I was there five seconds
Genuine Hotels.com guest review
1 night family trip Feb 27, 2015
Maria
US
3.0 / 5Good
"resonable price for service and public trans"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
reasonable price and easy to use subway. but if you want toget fancy and super clean hotel. you should find another place
Genuine Hotels.com guest review
1 night trip with friends Feb 27, 2015
A Traveler
US
1.0 / 5Poor
"Hotel Horrid"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
When I first got there the room they gave me was HORRIBLE. Looked like something I would not even put a dog in. They gave me another room and that room was still horrible. So I went down to the lobby and told the guy behind the desk I could NOT stay in that room. The manager came over and said he could show me another room, which was way better. He explained they were in the process of renovation, but still those first two rooms were horrid. I would never go back there.
Genuine Hotels.com guest review
2 night trip Feb 20, 2015
Viola
US
4.0 / 5Excellent
"In NY on business and on a budget"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
10 day business trip. Very spacious and a great price for NY, although a bit out of the way location.
Genuine Hotels.com guest review
9 night business trip Feb 9, 2015
Brian
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice small hotel.no parking on site and closest parking garage was full. Otherwise nice room,a little small. Clean and very friendly and helpful staff.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
A Traveler
US
3.0 / 5Good
"solid, but not elegant"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
solid, but not elegant. good value. irritated that we were woken up at 7:30 by a scam call that is running through the neighborhood which wasn't hotels fault but was irritating nonetheless. Would stay there again because of price and location but not for upscale lodgers who want more style. Not a hotel where you choose to hang out in lobby, but a good place to meet basic needs
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Jill
US
3.0 / 5Good
"over all okay."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Would have okay if the room had some more heat. Room are very cold.
Genuine Hotels.com guest review
1 night romance trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Couples weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This stay was for a little couples weekend away from all those things you need a break from. We wanted to stay in a cozy hotel, something where we could just be together and order from the local diner. When we got to the hotel lobby, the staff was friendly, the service was great. Then we got to the room! It was clean, it was spot on! We even got a room with a view of the river! It was just glorious! Honestly this hotel is a MUST STAY HOTEL! For night or for a year, I highly recommend this hotel!
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
William
US
4.0 / 5Excellent
"another working business trip."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed my stay. Convenient to 1,2,3 subway and its elevator. Needs more hall way signs. Had trouble finding where to get ice.
Genuine Hotels.com guest review
2 night business trip Dec 1, 2014
William John
US
1.0 / 5Poor
"Be cautious.."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Unless you get a "pent house" suite or they find you a really good non smoking room on one of the top floors I would suggest not booking. I had to upgrade to one of these rooms due to the conditions of the room I was placed in. There was no way of controlling the temperature and it was unbearably cold. The elevator ride up was warmer! Wallpaper peeling off walls, worn carpet, terrible smell, no remote for the 3 channels on vintage TV, cracked toliet seat. List goes on
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
1.0 / 5Poor
"Much improvement needed"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Rented this room to attend a concert at the Beacon Theater, wasn't looking for terrific quality but this is the worst hotel I've ever stayed in, not worth the money. I would recommend spending the extra 50-70 bucks to get a quality stay at the Sheraton or something. Room was not great. 3 channels on the television with horrible quality. Chair for the desk didn't fit under the desk. It was January and cold in the room and the only heat was a AC unit in the window, the heat did not work on that. Elevator button to go down from the 9th floor didn't work. Did have free WiFi - if you're into that - and front desk was very nice and helpful.
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
Veronica
US
5.0 / 5Outstanding
"My PERSONAL Experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
So I reserved the Queen bed suite and it was amazing! The bed was nicely made, the room was spot on! The bathroom was a little smaller than I expected but was clean and very nice. I did have some trouble hooking up a system to the television but eventually got it figured out. There was a bit of noise outside but it's New York and I didn't mind. It was a great expierence and I would definitely do it again.
Genuine Hotels.com guest review
1 night trip Jan 23, 2015
William
US
2.0 / 5Fair
"So so"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Very small room for the price. The service is okay... very old building
Genuine Hotels.com guest review
2 night trip Jan 22, 2015
Tony
US
2.0 / 5Fair
"It was good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was good ! But they should upgrade! They should have new tv and cable in the room ! It would be nice
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2015
Henry
US
2.0 / 5Fair
"Ok......."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
I really have trouble rating this hotel... There are some questionable people living at the hotel. One man got uncomfortably close to me in the elevator and made advance which made me feel very unsafe. At first, we were put in a room on the 2 floor where the wifi didn't work at all. The room was decent with a king size bed which is what we booked. I couldn't be without the wifi, so the front desk switched us to a room on a higher floor which had enough wifi to do basic things, but would not stream on iPad. Also, this room had a double bed and we paid for a king.... You cannot control the heat in the rooms. One night it wasn't working and maintenance had to come up at 11pm to fix it. Very uncomfortable.... The elevators take forever to come but their are 2 of them so you can run back and forth and see which one will be first..haha..On a better note the front desk has some very nice people. I was freezing one night and I was brought up a blanket Immediately. The floors where you get ice, 11th floor, is very nice and renovated. So if you can I would get a premiere room because I believe those are on the 11th floor. The hotel is in a wonderful area. Just book with caution knowing these things...the strange characters living there make me feel weird thinking of this as a "hotel"...
Genuine Hotels.com guest review
3 night romance trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was very nice and comfortable. The area was perfect to get around Manhattan.
Genuine Hotels.com guest review
1 night romance trip Jan 19, 2015
Maritza
US
4.0 / 5Excellent
"Very nice and professional staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2015
A Traveler
US
3.0 / 5Good
"Comfortable stay."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, good value for money. Close to subway, good variety of restaurants and shops close by. Great staff. We received personal attention right from the front door to the bell man to one of the front desk staff who happily printed our tickets that we forgot to print before the show! Affordable Parking garage close by. Nice Deli on the corner and a few seemingly popular diners close by. Overall great experience.
Genuine Expedia guest review
Other trip Jan 21, 2015
Madeleine
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel overall was ok and the staff was very friendly.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel for short stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
This hotel is near of subway station and west central park. The hotel service was good, but the rooms are old and smells like cigarette
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
Rebeca
US
2.0 / 5Fair
"Lots of problems"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Unhappy that the in-room WIFI did NOT work. It was one of the main reasons I booked the hotel. Also had no heat adjustment. The room temp was dictated by the hotel... Elevators slow or broken. Would not stay there again.
Genuine Hotels.com guest review
1 night trip Dec 9, 2014
William
US
1.0 / 5Poor
"DO NOT STAY HERE"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hallways had bugs. Floor was supposed to be non-smoking but reeked of smoke. Front desk clerk did change our room to one that was marginally cleaner, but still not a pleasant place to take one's shoes off. Duct tape trying but failing to close vents around window A/C. No manager available to discuss conditions in the morning. We checked out after one night. Do NOT stay here.
Genuine Hotels.com guest review
3 night family trip Dec 11, 2014
A Traveler
US
2.0 / 5Fair
"OK if all you do is sleep there"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Room 716 (queen bed) Pros - Renovated bathroom with makeup mirror - Nice water temperature setting - Temperature of the room was perfect Cons - Room smelled old (smoking room) - Stains on the desk chair & bath towel - Makeup mirror was placed behind the bathroom door which chipped the paint - Small counter space in the bathroom - Heater was old & really loud - Thin walls We felt insulted. They could've at least washed out the white stains on the chair, checked any stains on the towels and repainted the bathroom door and wall. Room 803 (double room: full bed + one twin) Pros - Separate kitchenette area - Comfortable bed and temperature of the room - This room didn't smell (nonsmoking room) Cons - Street noises - Window frames were taped - Water in the shower would suddenly turn into burning hot water - Small counter space in the bathroom Non room-related info - Excellent location, close to the subway (1, 2, 3) and great eating options - Friendly staff - Business center has 3 computers and a printing machine (not free) - The gym room has 1 bike and 1 treadmill - They charge you extra if you want a fridge in your room (no microwave though) - They have a luggage room - I had mail and they had not notified me Would recommend only if: - You're on a tight budget - All you do is sleep there - You're okay with an old, non fancy-looking hotel and small space
Genuine Hotels.com guest review
5 night business trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was great . Staff was good and neighborhood was great
Genuine Hotels.com guest review
3 night family trip Jan 1, 2015
A Traveler
US
3.0 / 5Good
"A long weekend to NYC"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
I booked my hotel room from Hotels.com to NYC. Due to the time of year (after Christmas but before New Years), there was a long line of patrons waiting to check in. There were only two front desk staff working throughout our stay (3 nights). We booked a standard room with a king bed. The person that checked us in was pleasant, until I returned later to complain. He gave us a standard room with a double bed. There were three of us (one child) which is why I booked the king bed. He was trying to say that I booked a standard room. I agreed, with the exception of a KING bed. He finally switched us the correct set up, only after I said that he would have to give us an extra sheets and blankets to make up a bed from the chair included in the bed. Once he switched us, everything was fine. The neighborhood was great and it was extremely close to a subway stop.
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
A Traveler
US
1.0 / 5Poor
"Horrible decision!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
They need to renovate, nothing works, my toilette broke, my heater was ancient, my shower also fell off on me mid use. No laundry, or wifi! I would not stay here again if they payed me. The worst hotel I have ever experienced.
Genuine Expedia guest review
Other trip Jan 3, 2015
cali traveler
US
3.0 / 5Good
"Nice hotel in NYC near good restaurants."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was great location to stay and experience New Year's eve at TS.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"Decent hotel along Broadway."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I enjoyed my stay. The hotel had a good location close to the subway and Central Park. Room was a little small but can't complain.
Genuine Expedia guest review
Other trip Jan 2, 2015
Will
US
2.0 / 5Fair
"Room not available"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I made a reservation for a deluxe room to acommadate my son, his wife, and two childern 26-28 Dec. Upon arrival, my son was told they was a malfunction with the couch and he would have to stay in a room that was smaller and "lesser" in accomodations. He was advise he would be provided the room reserved the next day. The next day he was advised he would not be provided the room as there was still a mechanical problem with the couch. I called the manager and received the same story. I was told Expedia would have to refund me the difference in price for both nights.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"Worth the price"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Worth the price. The location is good. Located at a block from a subway station makes it very convenient and easy access to any area in Manhattan.
Genuine Hotels.com guest review
3 night trip with friends Dec 12, 2014
Ileana
US
3.0 / 5Good
"Clean with hissing radiator"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Front desk service was excellent. The hotel was old but clean, with updated bed and bathroom. However, the steam valve on the radiator hissed loudly on and off and the room was too hot. The only recourse would have been to turn on the AC; there were no individual room temperature controls. Hertz secure parking garage around the block was $27 for 24 hours-- a decent price for Manhattan.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
Cynthia
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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