On The Ave Hotel - New York 40.78236, -73.98054

Wonderful Location off the 1 line. Good views. The room was small, but we were really only there to sleep.

comparing other rooms from other stays in new york, the rooms are cleaner, quieter, and cooler/warmer (depending on the time of year). the hotel staff is accomadating - my daughter had some surgery in nyc and their help was invaluable. the internet service was spotty - but that would be our only complaint.

While the location is perfect for an upper west side experience, the cleanliness and hotel response left us irate. The bathroom had barely been wiped clean and the sheets on one bed had clearly not been changed. when we requested new sheets, they declined due to the hour, until we insisted we would make the bed ourselves. Although they said they would inform the manager, we heard nothing from them, and when we checked at the desk they only vaguely promised an adjustment on future reservations. Take this one off your list!

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uncomfortable bed, lack of shelf space in bathroom

After reading previous reviews, I had mixed feelings, and ended up being unpleasantly disappointed. The TV wasn't working. I called the front desk 3 times, and each time they said they would send someone to fix it. No one ever showed up. The minibar wouldn't open...even after they told me to push the buttons on the side. The view was terrible, but it's NYC, so I can live with that. The hotel advertises bath robes, and there were barely enough towels, let alone robes. I asked to be moved to another room and was told there was no other room in the entire hotel. The concierge is only open during the day, even on a holiday weekend. I complained to the manger at checkout and all she did was to thank me for letting her know. The best thing about the hotel was the view from the rooftop terrace and the friendly front desk staff. Not worth the 4th star by any means.

I really can't think of anything negative to say! The price was very reasonable, the decor classy and modern, and the room was similar to a normal "non-NYC" hotel room in size. The concierge was extremely helpful each time we had a question. In fact, all of the staff that we encountered were friendly and helpful. We will stay here for sure the next time we visit NYC. Thanks for a very pleasant stay!

Great location: upper West side restaurants, neighbohoods, Central Park and museums. Good service, nice balcony.

Very friendly hotel and great location however I would not recommend the standard room. The smallest room we have ever stayed in while in NY with a view of a brick wall. The TV was broken so they moved us to a different room that was larger and much better.

Totally best deal in the best neighborhood. Friendly, easy, bigger than average NY hotel.

For the rate I paid and the previous reviews I expected this to be a pretty nice hotel...it was not. Once I got into my room I noticed the TV did not work. I called the front desk to inform them and they said "yes we know the TV doesn't work in that room sorry...and we are totally booked so we have no other rooms" Fine, I can live without TV...but the room was very hot so went to turn on the air...that didn't work either nor did the wall mount hair drier. When I called down about the air I was told to open a window. This place is just a bad hotel in a pretty good location.

This hotel is great--the people, the neighborhood, the balconies. My only complaint is the bed, it was extremely hard, I had to line up three decorative pillows and sleep on them to get kind of comfortable. Aside from that, I loved it and will probably go right back the next time.

Always a good experience. Nice hotel in a wonderful neighborhood. Love it.

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Having stayed in New York before and had bad experiences, my expectations were quite low! As my son lives there, we had to go. We chose OTA through Hotels.com and got a real bargain. The hotel, situated between Central and Riverside parks is relatively quiet but lower floors will be noisy. We stayed in a superior room on 12th floor. It was beautifully comfortable with 'not too bad' noise levels. The shower room was functional, rather than luxurious but that is normal in NYC. As with most hotels, the air conditioning could be improved - far too noisy. Service was superb - anything we requested appeared within a few minutes. Highly recommended and we would definitely stay again if we could get a good price deal.

Terrific hotel for the price. I love the upper west side. If you are looking for Times Square, this might be a little out of the way, but it's convenient to the subway and I like staying in a somewhat quieter neighborhood. I've stayed here several times before- always winds up a good value for my business trips. Hallways need new carpets, and the rooms are small, but that applies to most NY hotels. Bathroom was clean, but bath grout lines could have been better- a cleaning with bleach is in order. But nothing more than I've experienced at most other hotels. Funky decor. Since I spent most of my time outisde, the ultra-modern bathroom was fine. Bed was comfy.

We found the hotel to be very clean, neat from the lobby to the room. Only two blocks to nearest subway. Quiet @ night

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The hotel was above what we expected as our first NY trip. The location was excellent, close to subway, central park, and restaurants. (Chirping Chicken and Pink Berry is 1 block from hotel is excellent) The only negatives would be the tile in the shower was grimy and the elevator was broken often during our stay. Great hotel in a really nice neighborhood!

nice quiet hotel , 2 blocks from the subway. very helpful staff. I would stay there again on trips to NYC

we loved everything about it. The staff was so accomodating and friendly--speaking when you were coming or going and opening the doors for you. It is close to subways but the street its on is more private and I liked that. It was nice coming in at night--they had lighted candles on the outside steps. There is a rooftop sitting area that we really enjoyed and did not have to pay extra for using it. Bathroom is simple but nice. Had places to put your personal items. Beds were comfortable and loved the down comforters. And it was very clean. There are several restaurants in the area but around the corner across Broadway we discovered the Westside Market. Several times we went in there and got really good already prepared food and fruit to take back to the room. Would definately stay there again.

comfortable room; wireless internet service hit or miss - (OK if I wanted to stand by the entrance door) - but, they still had hardwired working if requested. $12.95 a day internet - no business friendly Rooms very nice; bed comfortable; pleasant staff

We were pleasantly surprised with the staff's attentiveness. They were willing to make our stay enjoyable. The only issue with linen was immediately remedied. We would stay here again on our next trip. The room was clean and very quiet with the exception of the air conditioner. The bath was newly remodeled but the tile floor allowed the shower water to spread over half of the bathroom. The surrounding neighborhood had wonderful choices for sightseeing and restaurants. A good value for the level of service and choice location.

The hotel is in a great location. The price was right however commensurate with the experience. The elevators are very slow and the stairs are not apparently for public consumption. Staff was nice but after asking for towels twice, we never received them. We needed to ask because everyday we were there, we received varying numbers/combinations of towels. However, the rooms were comfortable despite obviously cursory daily cleaning services. The location and the price would be the reasons to return.

The reception desk leaves much to be desired. No matter what I asked, staff was rude or simply just ignored my questions. They cover for each other very well. It seems that the customer gets in the way, is always wrong,must be endured, and is nothing but a inconvenience. Aside from that everything else about the hotel is great. However, since hotel costs have declined and availability has increased - I will definately consider other hotels in the future.

Have stayed here many times, each time the service and comfort of the hotel have been what I would classify as one of the best for the cost. The location in the Upper West Side is great for family and a quiet stay.

Very happy with our experience at On the Ave, especially since we were able to book the hotel at a summer discount. Nice, without having unnecessary amenities that you end up paying for and not using. Would definitely stay here again. Love the location, away from the touristy and busy areas in midtown but with easy subway access to get to them.

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Attractive, sizeable room; comfortable bed; attractive bathroom (could have used a towel rack for wet towels); friendly staff; fantastic location: walk to Lincoln Center and Central Park, shop at Fairway, lots of interesting restaurants.

Great location...two blocks from Central Park and on subway line. Do not miss the roof top - floors 14 and 16 lounge areas.

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One the Ave is a nice change from the mid-town hustle and bustle. Very convenient location and helpful staff.

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I reserved a "superior" room that was to be larger than the standard room. The room was only slightly larger than the bed itself and even though I paid a premium price the room was located in an apartment shaft facing other apartment windows. The room was changed on the 2nd night to a room with a view. The size was also very tight. I can't imagine what the size would be for a "standard" room.

We stayed in a room with two double beds. It was a lovely room and very comfortable. Hotel staff were decent to very helpful. They were able to store our luggage after checkout time in a secure room till we picked them up in the late afternoon. They have a concierge who was very helpful. On the whole a very positive experience. (Plus the neighborhood is awesome.)

My husband and I booked a last-minute weekend room. The rate seemed a bit high until we got to the hotel and saw how amazing it was. The staff was so nice. The bed was comfortable (with extra pillows) and the bathroom was spotless, sleek and wonderfully modern. Aside from feeling a bit underdressed for the swankiness, it was a great stay. But, as more of a budget traveler, I was sad that there were no vending machines or food options beyond the expensive mini-bar. While there are plenty of eateries nearby for main meals, I was missing that extra something for a late-night snack. I would definitely stay here again and would suggest you do the same.

On the Ave has extremely helpful, kind people that work there. On the 16th floor is a terrific open-air patio for great day or evening viewing. Highly recommend this hotel.

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People were very friendly. The room was cozy, but perfect. The neighborhood is new York's best with restaurants all over and Central Park and Riverside Park two blocks east and west. Subway very convenient. This is the New York New Yorkers know.

This was our second stay at this hotel. This time, our room was even nicer because it was roomier. The hotel location is very convenient for bus and subway, grocery store, and restaurants, and the front desk and concierge staff are friendly and helpful.

We were very happy to find a good value in a good location in Manhattan. Unlike other hotels in this price range, we had a comfortable room with private bath and a king size bed. The room was on the small side, but it was comfortable. We were on the 12th floor and it was very quiet. Unlike many hotels these days, they do charge for internet access in the room or in their business center off the lobby. The location was great -- two blocks from one subway line and about six blocks from another. On the Ave is also within walking distance of the Natural History Museum, Central Park, the Met and the Guggenheim. Also very convenient to great restaurants and numerous stores, banks, cleaners, etc. We would definitely return to On the Ave Hotel on our next trip to NYC.

very nice hotel, great location-easy access to museums, metro, great neighborhood. Not cheap, but not too bad for NYC

The hotel itself was clean and in a convenient location to catch the subway. The surrounding neighborhood had plenty of places to eat and shop, and it is also within walking distance to the Museum of Natural Science and Central Park. If you plan to spend a lot of time in your room, I would not recommend this hotel as the rooms and bathrooms (only room for one person) are small even by New York standards. If you simply need a nice place to sleep and bathe, then this hotel is perfect for the price. The people at the front desk were rude at check in AND check out, plus the door attendants were practically nonexistent. There is room for improvement, but overall, for the right price I would stay here again.