"Birthday night stay"
Only good things to say about my night's stay at NYLO. I got complementary free wifi, which was nice even though I didn't use it. Prime uptown location.Genuine Hotels.com guest review
Elevator issues other than that good stay.Genuine Hotels.com guest review
"Perfect area for what I am looking for in nyc"
The location on the UWS is superior for a fun weekend in NYC. The hotel staff were extremely helpful in all matters during my stay at the NYLO.Genuine Hotels.com guest review
"Excellent except for the elevator"
The bed was very comfortable but the room didn't have any other space except for the bed. It was clean and nice, and the location was excellent. But the hotel elevator was in the stone age. Very slow.Genuine Hotels.com guest review
"Great neighborhood & close to subway"
The renovations were very well done. We have stayed here a couple of times and really enjoy it.Genuine Hotels.com guest review
"Get what you pay for"
Its greatest flaw is its minute room/ bathroom sizes. Its workable in every other way.Genuine Hotels.com guest review
It was a really beautiful hotel.Genuine Hotels.com guest review
It was good, was up graded to king bed superior rm w/a patio and view of cityGenuine Hotels.com guest review
My daughter lives in Upper West Side so hotel was very convenient. It is hands down one of the best hotels in NYC! Clean and very friendly staff!Genuine Hotels.com guest review
"Delightful Interlude, Great Staff"
We picked the NYLO for its location (my home turf) and design sense. The neighborhood is alive with character and food options; and the property fully lived up to its photos, a vibe both cool and comfortable, stylish without being pretentious, good for young trendsetters but easy for older folks like us. But the staff made this a real winner, they were […] welcoming and helpful. A big shout-out to Charles at the bar and the great team at the front desk. I'd have loved a bit more seating in the room--and coffee/tea supplies for two people rather than just one. But those are quibbles. Good venue, good value. We'll be back! Read moreGenuine Hotels.com guest review
Great Place!Genuine Hotels.com guest review
"Everything we wanted in a NYC hotel"
Very attractive loft-style hotel. Impeccable service. Warm, comfortable lobby where I especially enjoyed the work area with its tall community table and convenient table-top power outlets. Location is right on the Red Line subways and provides easy access to both Harlem and Midtown, both of which we needed. Would recommend to anyone who needs an UWS […] location. Read moreGenuine Hotels.com guest review
You get a great sense of the ambiance of the hotel once you walk into the lobby. Lots of places to sit around a chat including the bar, a more business like setting with computers to log on to the internet and a long table for people to meet, plug in their portables, and a more relaxing setting with a big screen TV area.Rooms are small as expected for […] NYC, but everything else was great. Read moreGenuine Hotels.com guest review
"Hotel great, restaurant not"
Our stay was great, the location spectacular. Room small but everything you could want. Sarafina restaurant attached, not part of hotel but they recommend you go: service and food were awful.Genuine Hotels.com guest review
"Super all around"
Great feel, great service and a terrific room. We'll be back.Genuine Hotels.com guest review
"nylo was great .. I will return"
I stayed here for valentines day ... Check in was quick and simple.. The room itself was nice and clean.. Shower was beautiful.. Hallways were clean..staff was friendly ... All around good experience I will return.Genuine Hotels.com guest review
"Nice Upper West Side Hotel"
Great service at the desk, waited though until 6pm for the room. Great Bed and linens.Genuine Hotels.com guest review
I've never been any place like it. Upon entrance on a Saturday night the lobby was a buzz. And since the lounge was in from and the desk more off to the side I wasn't quite sure I'd found the right place. But the doormen, staff and guest in the lounge were all quite nice! So much so that once I checked in and brought my things to my room I came back […] down stairs to enjoy the atmosphere. It was awesome. The bar staff was friendly, polite and did their jobs well. Overall it was a very pleasant experience. The room was spacious, clean and comfortable. The complimentary coffee was a nice touch and tasty. Although it's a little further uptown than I usually stay I'll be staying there again when I visit home. Excellent hotel. Read moreGenuine Hotels.com guest review
The hotel was trendy, eclectic and always active. The bar & lounge located on the first floor provided a decent escape during the heavy snow storm, even a celebrity citing. My only concern was the plumbing. The shower took at least ten minutes to warm & the hot water in the sink often slowed to a drip.Genuine Hotels.com guest review
"Will Stay Every Time I Am In NYC!"
This hotel does great job all around. Hotels.com is the way to book it!Genuine Hotels.com guest review
"Funky Urban Chic"
Great value for nice modern Upper West Side hotel minutes from Lincoln Center. The restaurant serves an awesome weekend brunch not to be missed.Genuine Hotels.com guest review
"I could return here again"
Loved our room. Very comfortable bed, clean room and the decor was modern and updated. ESPN & HBO on the TV, iPod dock. The hotel bar and living room area were great. Elevators a bit slow and annoying-there was one out of service while we were there but other than that it was fine. Wish they had room service but that's fine. Great area-short walk or […] taxi ride to restaurants and shopping. Definitely on my list of places to stay at again, at some point. Read moreGenuine Hotels.com guest review
Loved this. I know a rating of all 5's is suspicious, but it really was my experience. The hotel staff was terrific, friendly accommodating, the lobby and bar were always bustling and fun, and our room, which did not face the streets, was quiet and very clean. The decor was airy and lovely, very different from usual 'hotel' decorations. It did not have […] a refrigerator, which I generally prefer to have, but, hey, no big deal here. Location is fabulous. I'll definitely be back and definitely recommend this one! Read moreGenuine Hotels.com guest review
"Good but strange rooms"
Clean, very nice hotel. Beds were too high from the floorGenuine Hotels.com guest review
"Not perfect but close"
The hotel lobby has a hip, bar like vibe. While waiting to check in, which wasn't long, a polite employee offered guests free champagne while we waited. Norman at the front desk was very polite and pleasant. He asked whether we wanted a room with a view our a quiet one, I opted for a view but it was just a little bit of Broadway from the side. The room […] itself was comfortable and clean, a bit small, with a modern look. My only complaints were that the bed and pillows were a bit soft and in the morning, the noises in the hall could be heard pretty clearly. Otherwise, a good hotel in a convenient location. Read moreGenuine Hotels.com guest review
Comfortable, friendly, convenient, clean, affordable, and helpful. Plus, really, really cool interior design! What a find!Genuine Hotels.com guest review
"great place but get an upgrade"
lovely hotel, but get the king room or else you have to leave the room to change your mind!! we got the upgrade and spent four lovely nites in a fresh, contemporary room with good coffee in room, a lovely warm lobby to hang out in and a chirpy helpful staff. we hang in this neighborhood a lot and will be back soon....Genuine Hotels.com guest review
I'd stay there again. Some maintenance/construction issues (elevators). Very comfortable beds. Two blocks to #1 subway. Only gripe: $14.95 / 24 hours wifi!Genuine Hotels.com guest review
"Very comfortable bed"
Great night sleep. Comfy bed. Great customer service. Will be staying here againGenuine Hotels.com guest review
"good deal in NYC"
The lounge at night was a happening place to hang out and listen to the live band. The drink menu was a bit bare but the bartenders were willing to make your requests. The rooms are a little small but hey it's nyc. it was a great location for where I needed to be.Genuine Hotels.com guest review
I wanted to order a movie, but couldn't.Genuine Hotels.com guest review
All hotel Staff, especially "Nick" were excellent and made our 6th anniversary and trip to NYC very enjoyable!Genuine Hotels.com guest review
"A great locale, and fine place to stay."
Although a few bumps along the way, this was a fine hotel, and very comfortable. The elevators can take ages to arrive, and don't always behave like they should. If doing the valet parking be sure to read the fine print (i.e. No drive in, drive out privileges). After complaining to the front desk, we got the charges waived for a miscommunication that […] almost cost us $65 to park for five minutes while we dropped off our bags in our room before heading out. No harm, no foul. Also, the concierge was pleasant to deal with, and offered very good rates on a car service out to JFK that ended up being much more affordable than anything else I was able to come up with, so kudos to NYLO for that as well. The bar is cozy, but the service was beyond slow. We ordered a second round of drinks while in the lounge. After 20 minutes, we caught the waitress' eye, who apologized, and ran back to the bar. After ANOTHER 15 minutes, I just went to the bar and cancelled the order (which they hadn't even started preparing yet). These things happen, and despite the few quirks, I would be happy to stay here again. Also, big (for NYC) rooms, and great decor. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear Buzz Covington, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! They will definitely be passed on to my team for whom it shall be a tremendous source of inspiration. The team at the hotel and I look forward to welcoming you back soon! Warm Regards, Eugenia Simons General Manager
"Near museums and good restaurant"
would definitely stay there again!Genuine Hotels.com guest review
Would stay again, good location, friendly staff, clean room.Genuine Hotels.com guest review
"Best Getaway this far.."
I really enjoyed staying at this hotel and this will be my new spot. I'm glad I found this location, I really am!Genuine Hotels.com guest review
"New York Gem"
The neighborhood was great. Plenty of locals to help you find what you want. Very accessible to transportation and the beds were the best I have ever slept in.Genuine Hotels.com guest review
"Affordable Hotel in NYC upper west side"
Nice, eclectic place with excellent service, from check-in, bar, concierge, ...Genuine Hotels.com guest review
"Fantastic hotel excellent front desk experiance"
I will highly recommend this hotel I had the most fabulous room. Super courteous and friendly front desk. I enjoyed my stay immensely 5 stars......Genuine Hotels.com guest review
"A new favorite hotel on the Upper West Site"
I was extremely happy with this stay. Definitely the most comfortable bed in NYC (EVER). The room was spacious, clean and well appointed. The rate was exceptionally reasonable. The staff was very friendly and the club-like atmosphere of the library and adjacent bar made staying in on a few very cold days a pleasure. I would stay here again in a New […] York minute. Read moreGenuine Hotels.com guest review
"great Upper West Side boutique hotel"
I got a great price on hotels.com and wasn't disappointed. Room was small but not tiny. Very clean, beautifully appointed, but not fancy. I would have preferred to have free in-room Wi-Fi, but free wi-fie was also available in the lobby. Everything I needed was there and service was great. Terrific restaurants nearby too.Genuine Hotels.com guest review
Beautifully kept. Great service.Genuine Hotels.com guest review
"ok hotel, good for the price"
Room is small, could have been cleaner, need to hire better dusters.Genuine Hotels.com guest review
Response by NYLO New York City Dear traveler, Thank you for sharing your feedback with us! It was our pleasure to have you stay with us. I sincerely apologize for the issues you experienced during your stay with the cleanliness of the room. We have shared your review with our housekeeping team and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon. Warm Regards, Eugenia Simons General Manager
Hotel is easy to get to and from. Subway is nearby. Restaurant next door is very convenient. My overall rating is 4.5 (out of 5).Genuine Hotels.com guest review
"Everything you need and nothing you don't!"
This hotel provided an excellent lodging experience from the Kir Royale we were given at check-in to the contemporary 'industrial' design aesthetic. We enjoyed a charming interlude in the lobby lounge and upon our return from the concert we came to see, a sound sleep in our 'pin drop' quiet room. The rooms are small but well appointed and very clean. […] The neighborhood was safe and convenient and the price for all of these positives was very reasonable, especially for NYC. We will definitely go back! Read moreGenuine Hotels.com guest review
"Great service, Great stay"
Joanna is the best! Customer service at it's finest! You rock NYLOGenuine Hotels.com guest review
"Confused communication & resulting inconvenience"
HV been a frequent guest from OTA days, through construction & rebranding into NYLO. Many good things to recommend it as noted- but a few points to think about: no heat in bathrooms w/windows - very cold in winter; HV never visited when both banks of (2) elevators function; post construction & still no service elevator for maid & related service results […] in very slow morning rush hour & check out elevators. Be very clear on ck out time with front desk & Hskeeping if you do not want to find your luggage, etc moved & room vacant. Lobby is great, the music is a good feature; but extremely too loud if you are fortunate to room above it for several floors upward (room was 9 Flrs up). Most of staff friendly & helpful; HV experienced & noticed some staff rigidity, abruptness and condusion. Read moreGenuine Hotels.com guest review
"excellent as always"
My wife and I have stayed here regularly for business and to visit our daughter who lives nearby and we are always well taken care of. New lobby and bar is nice. Great staff from reservations to housekeepingGenuine Hotels.com guest review
The room was great it was a good size for one person the bathroom was a great size the atmosphere Was great have a bar or just s place to sit play chess also play music jazz it's a great place to go I definitely recommend itGenuine Hotels.com guest review
"Great Service, Enjoyable Stay"
The hotel staff was wonderful. I arrived during a blizzard and my room thermostat did not seem to work. I called the front desk and within minutes a technician arrived and not only corrected the problem, he brought a ceramic heater to help speed up heating. Because of the weather I did not feel like going out to a restaurant, so I tried the hotel restaurant […] Sarafina which was wonderful, great service, great food and it is open for breakfast, lunch and dinner. NYLO is a stylish nice place to stay primarily because of the great staff. Read moreGenuine Hotels.com guest review
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