"We have and will continue to return again & again."
This is one of our two favorite hotels in NYC. We love the hotel, the convenience, the neighborhood and the staff that is friendly & efficient.Genuine Hotels.com guest review
"Give this one a try you will be happy you did!"
This was a great place to stay upper west side treat! The only reason I gave this 4 over a 5 in room comfort was the bath was so tight you couldn't leave a towel or mat down and close the door and you couldn't get into the shower without closing up the small bath. BUT the beds are excellent and the size of the room for NYC are wonderful. The staff was […] an excellent surprise in hospitality and I enjoyed the lobby bar its fresh and comforting and I recommend this hotel again and again! Well done. Read moreGenuine Hotels.com guest review
"Nice trendy hotel with poor sound proofing"
The staff were great. Loved the common spaces, but our room for the price we paid was cramped. The worst part was that the sound proofing was the worst we've ever experienced. We heard our neighbors talking all night as if they were in our room with us. In the morning, the cleaning staff talking in the hallway also seemed like they were in our room […] with us because of the bad sound proofing. The hotel needs to put some money into fixing this problem. We couldn't sleep because of it. We will not be going back to this hotel. Read moreGenuine Hotels.com guest review
"Locked out of our room overnight"
We returned the first evening of our stay and our electronic keys would not work. The hotel's master key also could not open our room. After 1-11/2 hours trying to gain entry, the hotel put us up in another room, but we had no access to our clothes, toiletries or medication until 9:30 the following morning. The hotel offered a $100 refund, but when […] hotels.com contacted the hotel, the hotel denied that any refund was due. Read moreGenuine Hotels.com guest review
"did not meet my expectations!"
NYLO NEW YORK Hotel did not meet my expectations first there was no parking so I had to pay for valley parking and the rooms were very very small I can't judge the service because I didn't ask for anything but their staff from what I saw were very nice overall I give this hotel 3 starsGenuine Hotels.com guest review
Response by NYLO New York City Dear mohammad, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
"Good value; great service."
A very good value. Room furnishings are minimal but comfortable. Staff was terrific - very helpful. Great location. Each room size is different; our "superior" room was adequate but the smaller rooms might be a little claustrophobic. A picky point, but two bottles of water are complimentary, but are not replaced (we stayed 3 days).Genuine Hotels.com guest review
"can't wait to go back"
loved it the minute we walked in the door. Everyone was helpful and pleasant. Best touch was the free bottle of water.Genuine Hotels.com guest review
"Make this your next stay"
NYLO has become one of my favorite places to stay. It's a warm environment with life but not excess noise. The beds are extremely comfortable and the staff attentive. Highly recommended for romantic get away, business and families. The three are are in good ratio to each and a pleasure in its diversity.Genuine Hotels.com guest review
excellent hotel for the moneyGenuine Hotels.com guest review
"A favorite in NY"
We stay at this hotel often so obviously like it. Rooms are small but who goes to NY to hang out in your room? Staff are friendly and helpful and there is a nice bar in the lobby. The neighborhood is great as you are close enough to museums, plays and shopping but you get the feel and advantages of a more residential neighborhood. Definitely recommend […] this hotel. Read moreGenuine Hotels.com guest review
"NYLO again gives us a great NY experience."
So, we love NYLO, and have stayed several times previously. This trip had a few wrinkles, but in the end General Manager Mark and his team made our concerns right. We had indulged in an upper floor room that had a lovely river view. We think the bar scene in the lobby is unique and the bartenders made our evening stop by there really fun. This hotel […] has a metro, urban styling, bare concrete flooring in the lobby, hardwood floors in the rooms, euro style furnishings. It is NOT old fashioned New York crown moldings. We would like a minifridge. The Upper West Side neighborhood is fun, and a plus for us is that with a little bit of effort we usually can find free parking for the car within a reasonable strolling distance. The 1 train is two blocks away. Read moreGenuine Hotels.com guest review
loved it cannot wait to come backGenuine Hotels.com guest review
Comfortable, clean room. Back of the hotel is very quiet. Friendly, attentive staff. Terrific location. Great lobby to hang out in. Good value. Will stay here again.Genuine Hotels.com guest review
"First time at NYLO"
NYLO was the obvious choice for me, thank´s to the location, my family living right next to the hotel. Since it was the first time that I stayed there everything about NYLO was a great surprise. I loved my room, nice, clean, quiet and very well equipped. So, all in all I had a great week!Genuine Hotels.com guest review
"Definitely will return to NYLO"
Staff and hotel exceeded my expectations. Everyone was eager to be helpful always! Imagine free bottles of wayer. I know it's not a big deal , but the attitude to please the guest goes across the spectrum. Definitely enjoyed the neighborhood too. Comfy bed and bath all updated and new.Genuine Hotels.com guest review
"A modern and comfortable stay"
New clean comfortable. Convenient to Metro, museums, Lincoln Center. Live music in bar was draw to lively but pleasant crowd on Saturday night but rooms were quiet.Genuine Hotels.com guest review
"Business trip on the upper west side"
NYLO has a great atmosphere. The weather was mild and the downstairs bar was open to the street. It is convivial, chic and located near lots of nice restaurants in walking distance.Genuine Hotels.com guest review
loved staying here. The one train is two blocks away which makes everything so much more convenient . I used to live in Bronx so it was nice staying late in the city and having a 15minute commute instead of a 45 mins. Room was super clean good view from the room too. and yeah friendly staff and hot water, I will stay here again when I come back!!Genuine Hotels.com guest review
"good hotel, interesting decor....."
Pretty good but no carpet on the floors and the decor in the rooms didn't match the rest of the hotel. Childs' bedroom vesus trendy upscale chic' in the rest of the hotel.Genuine Hotels.com guest review
Response by NYLO New York City Dear Aaron, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. We look forward to welcoming you back to NYLO NYC! Warm Regards, Mark Miller General Manager
Clean comfotable hotel in a great area of thr cityGenuine Hotels.com guest review
Really love the concept!Genuine Hotels.com guest review
Great local No room service Staff was fine Room was not that cleanGenuine Hotels.com guest review
Response by NYLO New York City Dear traveler, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
The bed was comfortable, and the location was perfect, but for the price I didn't appreciate the view of the brick wall from my room. We didn't have the promised complimentary bath robes and the staff was standoffish. The bathroom layout did not lend for privacy with the frost glass door, and the entire room was a tight squeeze.Genuine Hotels.com guest review
"Great spot on the upper west side!"
The staff was outstanding. They were very friendly and helpful. The only reason I didn't rate them as a 5 overall is because it took a long time to get our car out of valet parking. It tool almost 45 minutes from when I called. Otherwise it was perfect! We will use this hotel for our trips into the city.Genuine Hotels.com guest review
Great location for our needs. Roomy lobby area w multiple comfortable seating areas. Convenient lobby bar!Genuine Hotels.com guest review
"Great hotel perfect location"
Fantastic hotel! Quality room, clean, and modern. Perfect size (got upgraded room) and amazing bed. Staff very helpful and nice. Location is incredible, great shops, easy transportation everywhere. My room did not have a safe or minibar, however, so make note to bring cocktails from the bar downstairs up with you, if that's important to you. Loved this […] hotel and would stay again. Helpful hint: be aware that the entry is on 77th, not Broadway! Read moreGenuine Hotels.com guest review
"A terrific hotel on the UWS"
I was very pleased with the overall experience. From the moment that I pulled up to the door, the staff were pleasant and extremely helpful. The room was immaculate and well appointed. The only issue that I had was the tiny closet space but I was by myself on this trip and it worked fine. I enjoyed having a drink at the bar with a superb blues trio […] on Saturday night and my breakfast at Seraphina was also top-drawer. I will most certainly return to the NYLO for my next business trip to NYC. Read moreGenuine Hotels.com guest review
"marathon weekend pleasure"
We were in NYC woth our family for the NYCMarathon this autumn....the hotel was a buzz with international guests running the race. The hotel staff were most welcoming, curteous, eager tomassist in any way. While our room was ....like most standard eooms in the dity.....on the small side....it was very comfortable, had two rooms facing a couryard and, […] therefore, the room was perfectly quiet.....the bed was most comfortable. The housekeeping staff were accomodating and friendly. We would definitely stay at the NYLO NYC again. Read moreGenuine Hotels.com guest review
All staff was super friendly and helpfulGenuine Hotels.com guest review
"Great Boutique Hotel"
Just in town for 1 night, great boutique hotel. Great lobby bar and ease of comport and privacy of going up to your clean and comfortable room just steps away.Genuine Hotels.com guest review
"nice place to stay in a great neighborhood in NYC"
We've stayed at this hotel once before, and this visit was every bit as nice as the previous one. The desk staff weren't as friendly or as helpful during this visit as they were during our previous one (a bit of additional training or customer service orientation would help here); but they weren't problematic. The room was cozy but modernized, and everything […] was comfortable enough. Read moreGenuine Hotels.com guest review
"Overpriced, tired wannabe"
This is a tired, overpriced, not particularly clean hotel that is trying to be hip and trendy. I will never stay there again and will do my best to tell others not to given the price for a D minus establishment. I will say the gentleman who checked me in could not have been nicer and sorry I do not have his name to share with you.Genuine Hotels.com guest review
Response by NYLO New York City Dear traveler, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
When I go to NYC this hotel is my first choice. It is the perfect location for me! Love the Upper West Side!Genuine Hotels.com guest review
Upon entering the hotel, it felt like a cave. It was dark and dimly lite. The lobby was packed with furniture and seemed crowed. The staff were friendly and helpful. The room was small because the king size bed took up all of the space. The bed was very comfortable. The toilet had brown rust stains in the bowel, the tiles in the walk-in shower were […] peeling up, there were rust stains in the corners of the shower, and the showerhead had brown stains around the holes where the water exits. The furniture came straight out of IKEA, very cheap. Plus, you have to pay for Internet service on a daily basis in the room and the towels were so ruff and hard on the skin. I was on the 6th floor and I could see an empty lot from my window. However, the balcony on the 16th floor had a great view but it was a hangout for smokers. The neighborhood was fantastic with stores, markets, and subway within minutes. Overall, for the price, I was not impressed. I will probably only stay here when I’m traveling with my dog. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear Akuba, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. We look forward to welcoming you back to NYLO NYC! Warm Regards, Mark Miller General Manager
The front desk and concierge were lovely and helpful. The room was spacious and clean.Genuine Hotels.com guest review
"Great neighborhood but very small rooms"
This is a well maintained hotel on the upper West side close to shops and the Zabar's gourmet grocery but removed from the tourist crowds. The rooms are very small, even for New York. A "superior" room with queen bed would be an extremely tight squeeze for a two people and anyone over 5'10'' will likely bump their head in the bathroom. "Quiet" rooms […] facing the inner courtyard are very claustrophobic - with a view of brick walls and zero sunlight. Beds are on the soft side with super squishy "tops." Rooms do not have bathrobes - you have to call the desk to get them. Bell boy service is pretty much non-existent - the guys there don't offer to help with your luggage or get a cab unless you manage to interrupt their conversations with one another. Forget the adjacent Serafino restaurant - the so-called Italian food is below mediocre but it's nice spot for a glass of wine or coffee. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear traveler, It was our pleasure to have you stay with us. Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced during your stay with the small room you were assigned. We have shared your review with our team and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon. Warm Regards, Mark Miller General Manager
Terribly overpricedGenuine Hotels.com guest review
Response by NYLO New York City Dear Raymond Rogers, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. We look forward to seeing you here again soon! Warm Regards, Mark Miller General Manager
Really enjoyed the overnight. The staff was friendly and warm. Room was great, much better than most I've had in NYC and certainly so for the price.Genuine Hotels.com guest review
I loved the terrace wine bar on the 14th floor. I didn't know it was there on previous visits .It was so nice to invite my friends over for a glass of wine to watch the sunset.Genuine Hotels.com guest review
"Upper West Side Funky/Charmer"
NYLO... it's NY so they get a pretty penny but it's a funky property. I asked for a quiet room... Got a nice view of the brick next door and actually slept during a stay in NY so not bad. Front desk, valet staff, everyone professional and very nice. I wanted to try a new neighborhood for me, be close to Emmy ceremony without being in a chain property. […] NYLO was perfect and I'd stay again. Read moreGenuine Hotels.com guest review
I absolutely loved staying in this hotel. I love the decor. I loved the location. Wished it had a firm mattresses, but the mattress was good for a semi-firm one. Just wished the hotel closer to Broadway plays.Genuine Hotels.com guest review
"Best in New York City"
The staff were wonderful. The hotel was very nice and the rates were reasonable. We really enjoyed Charles from the hotel bar. We had so much fun there we spent our last two nights there. The last night they had an awesome guy playing. I have been to New York numerous times and have now found the best place to stay!!!!Genuine Hotels.com guest review
"Great hotel on upper west side"
Clean, modern, friendlyGenuine Hotels.com guest review
"Nice Room, Better training needed"
Stayed 1 night and found the room adequate and the bed comfy but the bathroom shower not as clean as it should be, smelling like mildew. I managed to leave something in tbe room when I left and after two calls and messages over two days, to the hotel lost & found director, I am still waiting for a call back...Genuine Hotels.com guest review
"excellent boutique on the upper west side"
Comfortable well decorated rooms (as always in nyc a bit small) with fine service and maintenance. located well for upper west side locations, e.g., lincoln center and the subways to everywhere else.Genuine Hotels.com guest review
"Quite and Comfortable"
Stayed for two nights over a weekend with my daughter. The beds were very comfortable and the 11th floor street view room was quite. The hotel service was great. Was concerned by all the activity in the lobby but the room was quite and cozy, . Would stay there again.Genuine Hotels.com guest review
"Nice little gem"
Hotel decor was really great. Rooms are a perfect size for a single traveler (might be a bit small for a couple). Great location, food, bar, rooftop etc. My only issue was the fact I could hear everything going on in the hallways and outside traffic (typical in NY, I know). But all-in-all pretty great spot!Genuine Hotels.com guest review
"Great Upper West Side base of operations"
Located in a great neighborhood, with everything you might need a few blocks away (multiple restaurants, drug stores, subway, cabs galore, three amazing supermarkets, a great wine shop, interesting book store, well, you get the idea). This is an updated version of On The Ave, boutique hotel. It has a youthful, hipstery vibe, nicely decorated rooms and, […] in my room at least, a large, comfortable bathroom. It has been called the "poor man's W hotel". I don't know about that, but visiting during New York's Fashion Week, I found it to be a bit pricey (cheaper than other hotels I looked at, but still more than it was worth). With all the fees and taxes, I paid a LOT more than I would normally spend (I can usually find quite nice accommodations in a much lower range). I would stay again if it were in the $200-250 range, but not more than that ... Read moreGenuine Expedia guest review
Great hotel, staff was very accommodating to all my needs. The rooms were very very homey and spacious, they also had a very modern and urban feel. Everything was walking distance, including an amazing italian restaurant below the hotel.Genuine Hotels.com guest review
Excellent service from a smaller boutique hotel, all requests were never an issue. Highly recommendedGenuine Expedia guest review
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