"First time at NYLO"
NYLO was the obvious choice for me, thank´s to the location, my family living right next to the hotel. Since it was the first time that I stayed there everything about NYLO was a great surprise. I loved my room, nice, clean, quiet and very well equipped. So, all in all I had a great week!Genuine Hotels.com guest review
"Definitely will return to NYLO"
Staff and hotel exceeded my expectations. Everyone was eager to be helpful always! Imagine free bottles of wayer. I know it's not a big deal , but the attitude to please the guest goes across the spectrum. Definitely enjoyed the neighborhood too. Comfy bed and bath all updated and new.Genuine Hotels.com guest review
"A modern and comfortable stay"
New clean comfortable. Convenient to Metro, museums, Lincoln Center. Live music in bar was draw to lively but pleasant crowd on Saturday night but rooms were quiet.Genuine Hotels.com guest review
"Business trip on the upper west side"
NYLO has a great atmosphere. The weather was mild and the downstairs bar was open to the street. It is convivial, chic and located near lots of nice restaurants in walking distance.Genuine Hotels.com guest review
loved staying here. The one train is two blocks away which makes everything so much more convenient . I used to live in Bronx so it was nice staying late in the city and having a 15minute commute instead of a 45 mins. Room was super clean good view from the room too. and yeah friendly staff and hot water, I will stay here again when I come back!!Genuine Hotels.com guest review
"good hotel, interesting decor....."
Pretty good but no carpet on the floors and the decor in the rooms didn't match the rest of the hotel. Childs' bedroom vesus trendy upscale chic' in the rest of the hotel.Genuine Hotels.com guest review
Response by NYLO New York City Dear Aaron, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. We look forward to welcoming you back to NYLO NYC! Warm Regards, Mark Miller General Manager
Clean comfotable hotel in a great area of thr cityGenuine Hotels.com guest review
Really love the concept!Genuine Hotels.com guest review
Great local No room service Staff was fine Room was not that cleanGenuine Hotels.com guest review
Response by NYLO New York City Dear traveler, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
The bed was comfortable, and the location was perfect, but for the price I didn't appreciate the view of the brick wall from my room. We didn't have the promised complimentary bath robes and the staff was standoffish. The bathroom layout did not lend for privacy with the frost glass door, and the entire room was a tight squeeze.Genuine Hotels.com guest review
"Great spot on the upper west side!"
The staff was outstanding. They were very friendly and helpful. The only reason I didn't rate them as a 5 overall is because it took a long time to get our car out of valet parking. It tool almost 45 minutes from when I called. Otherwise it was perfect! We will use this hotel for our trips into the city.Genuine Hotels.com guest review
Great location for our needs. Roomy lobby area w multiple comfortable seating areas. Convenient lobby bar!Genuine Hotels.com guest review
"Great hotel perfect location"
Fantastic hotel! Quality room, clean, and modern. Perfect size (got upgraded room) and amazing bed. Staff very helpful and nice. Location is incredible, great shops, easy transportation everywhere. My room did not have a safe or minibar, however, so make note to bring cocktails from the bar downstairs up with you, if that's important to you. Loved this […] hotel and would stay again. Helpful hint: be aware that the entry is on 77th, not Broadway! Read moreGenuine Hotels.com guest review
"A terrific hotel on the UWS"
I was very pleased with the overall experience. From the moment that I pulled up to the door, the staff were pleasant and extremely helpful. The room was immaculate and well appointed. The only issue that I had was the tiny closet space but I was by myself on this trip and it worked fine. I enjoyed having a drink at the bar with a superb blues trio […] on Saturday night and my breakfast at Seraphina was also top-drawer. I will most certainly return to the NYLO for my next business trip to NYC. Read moreGenuine Hotels.com guest review
"marathon weekend pleasure"
We were in NYC woth our family for the NYCMarathon this autumn....the hotel was a buzz with international guests running the race. The hotel staff were most welcoming, curteous, eager tomassist in any way. While our room was ....like most standard eooms in the dity.....on the small side....it was very comfortable, had two rooms facing a couryard and, […] therefore, the room was perfectly quiet.....the bed was most comfortable. The housekeeping staff were accomodating and friendly. We would definitely stay at the NYLO NYC again. Read moreGenuine Hotels.com guest review
All staff was super friendly and helpfulGenuine Hotels.com guest review
"Great Boutique Hotel"
Just in town for 1 night, great boutique hotel. Great lobby bar and ease of comport and privacy of going up to your clean and comfortable room just steps away.Genuine Hotels.com guest review
"nice place to stay in a great neighborhood in NYC"
We've stayed at this hotel once before, and this visit was every bit as nice as the previous one. The desk staff weren't as friendly or as helpful during this visit as they were during our previous one (a bit of additional training or customer service orientation would help here); but they weren't problematic. The room was cozy but modernized, and everything […] was comfortable enough. Read moreGenuine Hotels.com guest review
"Overpriced, tired wannabe"
This is a tired, overpriced, not particularly clean hotel that is trying to be hip and trendy. I will never stay there again and will do my best to tell others not to given the price for a D minus establishment. I will say the gentleman who checked me in could not have been nicer and sorry I do not have his name to share with you.Genuine Hotels.com guest review
Response by NYLO New York City Dear traveler, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
When I go to NYC this hotel is my first choice. It is the perfect location for me! Love the Upper West Side!Genuine Hotels.com guest review
Upon entering the hotel, it felt like a cave. It was dark and dimly lite. The lobby was packed with furniture and seemed crowed. The staff were friendly and helpful. The room was small because the king size bed took up all of the space. The bed was very comfortable. The toilet had brown rust stains in the bowel, the tiles in the walk-in shower were […] peeling up, there were rust stains in the corners of the shower, and the showerhead had brown stains around the holes where the water exits. The furniture came straight out of IKEA, very cheap. Plus, you have to pay for Internet service on a daily basis in the room and the towels were so ruff and hard on the skin. I was on the 6th floor and I could see an empty lot from my window. However, the balcony on the 16th floor had a great view but it was a hangout for smokers. The neighborhood was fantastic with stores, markets, and subway within minutes. Overall, for the price, I was not impressed. I will probably only stay here when I’m traveling with my dog. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear Akuba, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. We look forward to welcoming you back to NYLO NYC! Warm Regards, Mark Miller General Manager
Very comforable, clean, friendly staff. Too bad the room rate is so high.Genuine Expedia guest review
The front desk and concierge were lovely and helpful. The room was spacious and clean.Genuine Hotels.com guest review
"Location, Location, Location"
I have stayed here for years and keep coming back. The AC is great. Not many TV channels. No room service. But the staff is great. Rooms clean as a whistle. You are in a safe family, fun, cool neighborhood. Columbus Circle and Lincoln Center are close. So is Central Park. Slick in a good way.Genuine Expedia guest review
"Upper West Side Experience"
Loved the hotel. It was a true boutique hotel. I enjoyed all the upgrades. I wouldn't call my view a true panoramic view because there were building obstructions.Genuine Expedia guest review
"Great neighborhood but very small rooms"
This is a well maintained hotel on the upper West side close to shops and the Zabar's gourmet grocery but removed from the tourist crowds. The rooms are very small, even for New York. A "superior" room with queen bed would be an extremely tight squeeze for a two people and anyone over 5'10'' will likely bump their head in the bathroom. "Quiet" rooms […] facing the inner courtyard are very claustrophobic - with a view of brick walls and zero sunlight. Beds are on the soft side with super squishy "tops." Rooms do not have bathrobes - you have to call the desk to get them. Bell boy service is pretty much non-existent - the guys there don't offer to help with your luggage or get a cab unless you manage to interrupt their conversations with one another. Forget the adjacent Serafino restaurant - the so-called Italian food is below mediocre but it's nice spot for a glass of wine or coffee. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear traveler, It was our pleasure to have you stay with us. Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced during your stay with the small room you were assigned. We have shared your review with our team and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon. Warm Regards, Mark Miller General Manager
Terribly overpricedGenuine Hotels.com guest review
Response by NYLO New York City Dear Raymond Rogers, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. We look forward to seeing you here again soon! Warm Regards, Mark Miller General Manager
"Very nice stay"
beds are very comfortable, rooms are comfortable and clean, the shower needed some attention in that there was mold present. the staff needs a lot of re-training. no one ever asked me about my staff. when i ordered a drink from the bar, the waiter failed to deliver it after it was made for about 15 mins despite not having anything else to do. love the […] location. Read moreGenuine Expedia guest review
Really enjoyed the overnight. The staff was friendly and warm. Room was great, much better than most I've had in NYC and certainly so for the price.Genuine Hotels.com guest review
I love the NYLO. I am in NYC often and after staying here, I dont want to stay anywhere else. The rooms are so comfortable and spacious. The staff is so friendly and after only staying their twice, they all remembered me and were always happy to do anything. It is in a great area with lots of cute restaurants and shopping and it is very easy to get […] to other parts of town. The only thing that I don't love is that there is no room service and the restaurant that delivers to the room, Serafina, is not the best. Read moreGenuine Expedia guest review
I loved the terrace wine bar on the 14th floor. I didn't know it was there on previous visits .It was so nice to invite my friends over for a glass of wine to watch the sunset.Genuine Hotels.com guest review
"Modern true boutique hotel"
Good value in a friendly setting. Trendy decor properly interpreted. Neighborhood up and coming, a little short on good restaurants although the two in the hotel itself seem quite nice.Genuine Expedia guest review
"Upper West Side Funky/Charmer"
NYLO... it's NY so they get a pretty penny but it's a funky property. I asked for a quiet room... Got a nice view of the brick next door and actually slept during a stay in NY so not bad. Front desk, valet staff, everyone professional and very nice. I wanted to try a new neighborhood for me, be close to Emmy ceremony without being in a chain property. […] NYLO was perfect and I'd stay again. Read moreGenuine Hotels.com guest review
Room was small, which was unsurprising given that it's NYC, but what was surprising was the size of the bathroom relative to the room. They could have chopped a few feet off the bathroom and made it far more livable in the actual room space. Room size wasn't great, but I could live with that. What was more bothersome was the fact that I went to take […] a shower and found the former room guest's soap STILL IN THE SHOWER. If the housekeeping staff missed this, what else didn't they clean in the room???? Lastly, the hotel staff (with the exception of the door guys - who were very nice), were completely useless. Unhelpful both to me and to everyone else I heard them chatting with over the course of my stay. Read moreGenuine Expedia guest review
Response by NYLO New York City Dear Jen, It was our pleasure to have you stay with us. Thank you for sharing your feedback with us. I sincerely apologize for the issues you experienced during your stay with the substandard housekeeping and front office service. We have shared your review with our entire team and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon! Warm Regards, Mark Miller General Manager
"Requested room with view for 400 a night"
But instead got a view of a brick wall, this hotel try to pass itself off as boutique but fails miserably. It's little more than a Days Inn with decent furnishings.Genuine Expedia guest review
I absolutely loved staying in this hotel. I love the decor. I loved the location. Wished it had a firm mattresses, but the mattress was good for a semi-firm one. Just wished the hotel closer to Broadway plays.Genuine Hotels.com guest review
"Best in New York City"
The staff were wonderful. The hotel was very nice and the rates were reasonable. We really enjoyed Charles from the hotel bar. We had so much fun there we spent our last two nights there. The last night they had an awesome guy playing. I have been to New York numerous times and have now found the best place to stay!!!!Genuine Hotels.com guest review
"Great hotel on upper west side"
Clean, modern, friendlyGenuine Hotels.com guest review
"Nice Room, Better training needed"
Stayed 1 night and found the room adequate and the bed comfy but the bathroom shower not as clean as it should be, smelling like mildew. I managed to leave something in tbe room when I left and after two calls and messages over two days, to the hotel lost & found director, I am still waiting for a call back...Genuine Hotels.com guest review
"excellent boutique on the upper west side"
Comfortable well decorated rooms (as always in nyc a bit small) with fine service and maintenance. located well for upper west side locations, e.g., lincoln center and the subways to everywhere else.Genuine Hotels.com guest review
"Quite and Comfortable"
Stayed for two nights over a weekend with my daughter. The beds were very comfortable and the 11th floor street view room was quite. The hotel service was great. Was concerned by all the activity in the lobby but the room was quite and cozy, . Would stay there again.Genuine Hotels.com guest review
Great hotel with a cool bar and lots of young staff. Everyone was super nice and helpful. Tons of restaurants, shopping and bars nearby. The park and and museums are close as we as the subway. Perfect location as we wanted to be near our daughter and away from crowed midtown. Would definitely stay there again.Genuine Expedia guest review
"Nice little gem"
Hotel decor was really great. Rooms are a perfect size for a single traveler (might be a bit small for a couple). Great location, food, bar, rooftop etc. My only issue was the fact I could hear everything going on in the hallways and outside traffic (typical in NY, I know). But all-in-all pretty great spot!Genuine Hotels.com guest review
"Great Upper West Side base of operations"
Located in a great neighborhood, with everything you might need a few blocks away (multiple restaurants, drug stores, subway, cabs galore, three amazing supermarkets, a great wine shop, interesting book store, well, you get the idea). This is an updated version of On The Ave, boutique hotel. It has a youthful, hipstery vibe, nicely decorated rooms and, […] in my room at least, a large, comfortable bathroom. It has been called the "poor man's W hotel". I don't know about that, but visiting during New York's Fashion Week, I found it to be a bit pricey (cheaper than other hotels I looked at, but still more than it was worth). With all the fees and taxes, I paid a LOT more than I would normally spend (I can usually find quite nice accommodations in a much lower range). I would stay again if it were in the $200-250 range, but not more than that ... Read moreGenuine Expedia guest review
Great hotel, staff was very accommodating to all my needs. The rooms were very very homey and spacious, they also had a very modern and urban feel. Everything was walking distance, including an amazing italian restaurant below the hotel.Genuine Hotels.com guest review
Excellent service from a smaller boutique hotel, all requests were never an issue. Highly recommendedGenuine Expedia guest review
Clean, friendly, efficient. Nice styling. Very close to the Natural History Museum and Zabar's. Nice in hotel restaurants. Attentive staff.Genuine Hotels.com guest review
"Can't wait to return"
When going outside the box or the large chain hotels you never know what you are going to get. Frankly I am starting to think the bigger hotels are too big and don't try so hard anymore. The NYLO is such a nice surprise. The hotel is very clean and I like that they use very little carpet in their rooms. The location is great near lots of shopping and […] restaurants and subway. This is my second time staying at the NYLO. In both rooms I have found at least one window that won't shut or lock all the way and that can generate a little bit of noise in the room but nothing too overwhelming. Personally though I like that there is a little bit of the outside air getting in because it doesn't seem so stuffy when you are connected to the outside.. just a little bit. I am not a big fan of hotels where the windows don't open at all. The decor in this hotel is very modern and appealing. They make great use of their space and the staff at the NYLO has always been awesome and so very helpful and friendly. This might look a little trendy and for some that doesn't always scream "down to earth" or friendly but it is. I love this hotel and try to stay here every chance I get. It can be pricey but if you keep watch you can get some good deals and although I typically don't travel with my dog, it looks like they are even pet friendly which is a huge plus in my book. Read moreGenuine Hotels.com guest review
Construction site beside hotel wasn't ideal but it's a cool, comfortable hotel in a great locale.Genuine Expedia guest review
"Nice hotel in NY"
Good location, close to Central Park, great shops, restaurants, close to NY attractions, good neighbourhoodGenuine Expedia guest review
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