All hotels in New York, New York, United States of America
1 room, 2 adults
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2178 Broadway at W 77th St, New York, NY, 10024, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 2,044 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very refreshing mind clearing when you need a break from everything in life nice and quiet relaxing place for A family or couple to go
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice rooms but small, which is expected in Manhattan. Valley parking is 55$ but we luckily were able to find street parking right around the corner. Wifi isn't free so be aware. Overall it was a nice stay.
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"A++"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Cool room. Comfy bed. Sexy lounge.
Genuine Hotels.com guest review
1 night romance trip Mar 12, 2015
Dylan
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great Experience. Staff were very nice and welcoming. Room was clean and had everything I needed. The standout was the bed. Super comfortable! Will definitely stay again.
Genuine Hotels.com guest review
2 night business trip Mar 11, 2015
Thomas
US
5.0 / 5Outstanding
"night joy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent
Genuine Hotels.com guest review
1 night romance trip Mar 12, 2015
Ralph
US
4.0 / 5Excellent
"Nylo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great hotel
Genuine Hotels.com guest review
2 night business trip Mar 10, 2015
bruce
US
4.0 / 5Excellent
"A nice stay with a little funk"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
we had a lovely stay. The demolition on the building across the street was a little noisy @ 7 AM, but once we turned it into a study of the demolition process, we sort of enjoyed the view.
Genuine Hotels.com guest review
2 night family trip Mar 8, 2015
Peter
US
5.0 / 5Outstanding
"perfect night out."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent for my special night with my fiancee.
Genuine Hotels.com guest review
1 night romance trip Mar 5, 2015
Ralph
US
5.0 / 5Outstanding
"Really comfortable and NICE!!!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Definitely good hotel for stay. Really nice hotel and comfort bed. Will go there Again for my next NY trip.
Genuine Expedia guest review
Other trip Mar 10, 2015
Stella
US
3.0 / 5Good
"Nice hotel but tiny."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
our stay was perfect. However, the room was tiny and needs updating. Bathroom was really really small.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Marcy
US
5.0 / 5Outstanding
"boutique grande"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great hotel in a very nice neighborhood pin the upper west side, Manhattan.Very clean, very helpful staff. The rooms are a delight, especially the rooms with a view, and has a great terrace on the rooftop.
Genuine Hotels.com guest review
2 night business trip Feb 1, 2015
robert
US
5.0 / 5Outstanding
"Excellent and Convenient Upperwest Side Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No complaint. It was jus a great hotel stay, walking distance or two stops away by #1 train. Hotel rate was excellent but the restaurants in the area are pricey, I thought. We didn't stay long enough to see all the amenities. Overall, I had no complaints. Due to it's pet friendly hotel, rom was slightly smelly but tolerable.
Genuine Hotels.com guest review
1 night family trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only spent one night at this hotel and the room was so clean and cozy that I'm considering booking it again. The beds are comfortable with a nice lighting system and a big enough TV to enjoy your favorite shows. 10/10
Genuine Expedia guest review
Other trip Mar 7, 2015
A Traveler
US
4.0 / 5Excellent
"Reliable excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Reliable excellent hotel in the UWS
Genuine Hotels.com guest review
1 night business trip Mar 4, 2015
Marcelo
US
4.0 / 5Excellent
"All in one"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were first given a room with a leak in the ceiling and when we informed them, Carlos was excellent and gave us a different room with an upgrade. That was great service, and we forgot all about how we started.
Genuine Expedia guest review
Other trip Mar 6, 2015
G
US
5.0 / 5Outstanding
"Upper West Side Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay. Street noise high but room very nice.
Genuine Expedia guest review
Other trip Mar 5, 2015
Lauren
US
4.0 / 5Excellent
"Noisy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
I stayed here two nights and overall the hotel is great and service was fantastic. The disappointing part was the location of my room and the strong breeze coming from the closed window. There is construction going on right across the street starting very early every day on 77th. The noise, which is almost impossible to sleep through, combined with the cold air coming from the window didn't make for the best experience in my room.
Genuine Hotels.com guest review
2 night business trip Mar 1, 2015
Jamie
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
highly recommend this hotel, everything was great.
Genuine Hotels.com guest review
1 night business trip Mar 1, 2015
Robert
US
5.0 / 5Outstanding
"All-Around Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
i am pretty much a regular at this point. I love this hotel. Great rooms for the price. Wonderful location. Fun bar.
Genuine Hotels.com guest review
2 night trip with friends Feb 22, 2015
Kristina
US
4.0 / 5Excellent
"Great Place to Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice place to stay near Central park, room was comfortable and clean and the staff was friendly.
Genuine Expedia guest review
Other trip Mar 1, 2015
Kurt
US
3.0 / 5Good
"Valet nightmare"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Valet delivered my car 75 minutes after I requested it. This made me late for my appointment, which was the reason I was in NYC. On top of that NYLO charge me $65 for valet parking.
Genuine Hotels.com guest review
1 night business trip Feb 25, 2015
Winfield
US
4.0 / 5Excellent
"Comfy, quiet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The entrance is nicely dim, and gives a swank feel. Nice bar area and no pretentious doofs at the door expecting a tip. Receptionist was nice. My room was on the 7th floor and this place was quiet! It was great. Rooms were clean and small, beds were super-comfy. Internet was fast and good. If you are low-maintenance and easy going this is a really good place to land.
Genuine Expedia guest review
Other trip Feb 27, 2015
Joe
US
5.0 / 5Outstanding
"Visiting fiance"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I went to New York to spend time with my fiance, being a New Yorker that's currently working in a different state I'm usually quite picky. This instance, I was very pleased with my choice of hotel. The only thing I'm not crazy about is guest can bring their pets, but hey, these days people treat pets like kids, so it was fine. The front desk was courteous and I will say one of their employees Alberto was beyond gracious and a complete gentleman. He was knowledgeable of the city and assisted me with my airport transportation upon my departure. Thanks NYLO, I'll certainly be back.
Genuine Hotels.com guest review
3 night romance trip Feb 22, 2015
Peter
US
5.0 / 5Outstanding
"Great hotel, but skip Serrafina restaurant"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As always the NYLO was a great place to stay. This time NYC was freezing and we hoped to have breakfast at Serrafina Restaurant (which is attached to the lobby of the hotel)so that we wouldn't have to go outside. We went in and were told to sit wherever we wanted (which we did) and then were completely ignored by the staff. No menu, no water, no "I'll be right with you". and then we noticed that half the people there had no food in front of them! So after sitting there for about 15 minutes, we got up , went back to our room, got our coats, went out into the cold blustery wind and walked a few blocks to another restaurant for our breakfast. This is the second time we have walked out of Serrafina because of terrible service, and it unfortunately reflects badly on NYLO. The restaurant should 'up its game' to reflect the standards held by the NYLO Hotel. The 'Red Farm' restuarant next door, which does not serve breakfast, is fantastic.
Genuine Hotels.com guest review
4 night romance trip Feb 15, 2015
Mark
US
5.0 / 5Outstanding
"Fabulous Upper West side location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Repeat guest...will be back. Super location, nice property for singles, couples or families.
Genuine Expedia guest review
Other trip Feb 25, 2015
Carolyn
US
5.0 / 5Outstanding
"A gem of a hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A wonderful, chic, and modern hotel close to everything in the upper west side.
Genuine Hotels.com guest review
1 night trip Feb 22, 2015
Melanie
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Very uncomfortable room and bathroom. Constructions in front. No privacy.
Genuine Expedia guest review
Response by NYLO New York City
Dear Traveler, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
Other trip Feb 23, 2015
A Traveler
US
4.0 / 5Excellent
"great location, quiet and comfortable"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Although a couple of the outlets didn't work and an engineer had to fix the heating system in the room, this is a great new find for me. A steampunk aesthetic all around, the room I had contained two beds and a coffee machine that actually had good coffee for it. The bar downstairs looked nice but I never had a drink there; it seemed to be filled both nights I was in the hotel. I've already recommended to folks who might need to house someone in a hotel on the west side of the City.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Huge room at a great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I stay in NYC 4 or 5 times per year. This was the largest room I have ever had and it was only $260. The room was beautiful and spacious. The hotel was very nice inside and the staff were accommodating. I will absolutely stay here again.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
Doug
US
5.0 / 5Outstanding
"Great locaion, ease of access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Makes you feel like you are in a high end hotel. Great service.
Genuine Expedia guest review
Other trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Romantic getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here for a birthday getaway. We had the penthouse loft with a great view and the most comfortable bed we ever slept in! LOVE the Upper West Side.
Genuine Hotels.com guest review
2 night romance trip Feb 16, 2015
Kathryn
US
5.0 / 5Outstanding
"Great experience thanks to Expedia"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have been offered this hotel as a special deal from Expedia. Thanks to it I got also a free wifi and upgrade to superior room that was beautiful, peaceful and spacious. I have been very pleased by overall quality and also nice attitude of front desk staff.
Genuine Expedia guest review
Other trip Feb 19, 2015
Lukas
US
4.0 / 5Excellent
"Almost a Perfect Stay...."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved this hotel. I come to get away about twice a year, and this hotel by far has been my favorite. The vibe is kicked back and the surroundings are warm and inviting. The hotel is clean, and I loved the loft decor. I had the NYLO Superior and thought it was great. I read some reviews that the room was small, I totally disagree with that. I thought the service could be a tad better. I had to wait in the lounge for my drink orders and food when I ordered it. They seemed to be short staffed. I had a problem with my departure plans..I had a car ordered for early morning to go to the airport and it didn't show up. The front desk had not record of the arrangement, so I was left out on the street looking for a cab for 30 minutes in snow and biting cold 8 degree weather.
Genuine Hotels.com guest review
7 night trip Feb 10, 2015
holly
US
2.0 / 5Fair
"Grew up on UWS-Nice but should've stayed elsewhere"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
As a frequent business traveler I rarely review unless it's extraordinary or poor this is the latter. Growing up across the street from N I decided to staycation in NY last week ending at NYLO. Location is perfectly situated on the UWS and a major transit hub on 79th. The hotel itself is clean and on par with the lobbies and bar in other NYLO locations (dont hold this review against Dallas they are FAB!!!). Our floor smelled like rotting cabbage in the hallway both days, however the smell didnt enter the room. The Lifestyle Loft is not worth the hype. We were on the 14th Floor with a sizable terrace with partial views of NJ across the Hudson and the roof of the American Museum of Natural History. The bathroom was teeny. Despite the size of the vanity 2 people couldnt prep for the day simulanteously without sitting on the toilet. The shower was a good size. We has a room that adjoined to the other and you could hear everything, cool concept if you have kids though. The elevators were incredibly slow to only have to get 14 floors with luggage was like getting on a 3 train at 5p. The doorman was always chatting with someone rather than tending to the door. There was a woman with all her luggage and the doors are rather heavy - I had to open the door for her! The front desk woman was rude with a smile and as a VIP+ hotel didnt give us any perks as prescribed on Expedia. She provided me with free WiFi due to an incident upon check-in. Stay at Hotel Beacon!
Genuine Expedia guest review
Response by NYLO New York City
Dear Veronica, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
Other trip Feb 19, 2015
Veronica
US
5.0 / 5Outstanding
"A modern twist on lodging"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
From the moment we walked in we were impressed. The chic modern vibe of the lobby was noticeable and appealing. I was completely taken back by surprise when I was told we were being upgraded to the loft room at no extra charge while checking in. I guess we just happened to come at the right time. It was a spacious room with a balcony, a view of the city, and king sized bed. The bathroom was clean and the shower stall was decent size and nicely tiled. Room service was pleasantly helpful when requested. All in all, it was an absolutely great experience and we'd definitely stay there again!!!
Genuine Expedia guest review
Other trip Feb 19, 2015
khuram
US
1.0 / 5Poor
"Very disappointed"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
There was construction of a new condo building, the noise was extremely loud and constant. The room was very "hard", the furnishings, the floor as laminate and you can hear every step a person made. The floors were not cleaned very well and the shower drain was clogged. It was very over-priced for what we received.
Genuine Hotels.com guest review
Response by NYLO New York City
Dear roxanne, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
2 night family trip Feb 13, 2015
roxanne
US
4.0 / 5Excellent
"Trendy lounge"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice location , clean , modern style Room , nice lounge , close to Beacon theater
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Good NYC business stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
NYLO was clean comfortable and in most ways excellent. My only complaint was that my room seemed to be near a staff break room, and the smell of cigarette smoke in the corridor was quite strong. Fortunately there was no cigarette smoke in the room, so for one night, it was not a problem. Bed was very luxe!
Genuine Hotels.com guest review
1 night business trip Feb 10, 2015
Terri
US
5.0 / 5Outstanding
"First but not last stay at the NYLO New York City!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved my stay. My room was wonderfully laid out and bed super comfy. Loved quality of bedding and pillows. Liked the free water bottles in room and Keurig coffee machine. Great shower and large stainless sink in bathroom. Tons of space for my things and a great tv in room.
Genuine Hotels.com guest review
2 night trip Feb 11, 2015
Elisabeth
US
4.0 / 5Excellent
"Excellent choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had large room that comfortably accommodated 4 people. Very good beds and bathroom.
Genuine Hotels.com guest review
1 night family trip Jan 29, 2015
Jed
US
5.0 / 5Outstanding
"Wonderful experience!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, great location, and great bed! I travel a lot to NY for business & pleasure and am very picky about the hotels & location I stay in. I will absolutely be staying here again!
Genuine Hotels.com guest review
1 night business trip Feb 10, 2015
Allison
US
5.0 / 5Outstanding
"Great location, fun, trendy hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location - easy to catch a cab and close to a subway station. The staff was courteous and accommodating. Housekeeping was attentive to detail keeping our room in tip-top shape. The room was small but typical for NYC and we never felt cramped. The hotel itself had a really cool vibe - the lobby and bar area were a nice place to hang out as we planned our activities each day. We will definitely stay at NYLO again.
Genuine Expedia guest review
Other trip Feb 11, 2015
Heather
US
5.0 / 5Outstanding
"Wonderful Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is absolutely adorable! Having lived in NYC previously I already knew I loved the neighborhood, but the bar on the entrance floor of the hotel was very nice and it was pet friendly. I did not have my dog with my, but loved that others who were walking theirs were stopping in for drinks. Staff was super friendly, and even though there was VERY loud construction going on outside our window early in the morning, the staff and entire hotel more than made up for it! I would go back here in a heartbeat!
Genuine Hotels.com guest review
1 night romance trip Feb 8, 2015
Lauren
US
5.0 / 5Outstanding
"Close to all attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great customer service !!! A little noisy due to new building being built next to it.
Genuine Expedia guest review
Other trip Feb 10, 2015
Art
US
5.0 / 5Outstanding
"Upper West Side Gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best Hotel Ever!
Genuine Hotels.com guest review
2 night family trip Jan 30, 2015
Elizabeth
US
4.0 / 5Excellent
"great value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
great stay ..i upgraded to a loft with beautiful view
Genuine Hotels.com guest review
1 night business trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"stylish AND comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
These are two things that are difficult to find at the same time in a NY hotel. add good value and great location and you cant go wrong . Just two things to improve: super noisy AC/ heater and no free wifi in the rooms.
Genuine Expedia guest review
Other trip Feb 7, 2015
mj
US
4.0 / 5Excellent
"Theater Night"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved the room. We had lots of space and the beds were heaven! NYLO is located near many theaters which makes it a great location!
Genuine Hotels.com guest review
1 night trip with friends Jan 28, 2015
Linda
US
2.0 / 5Fair
"Unfortunately"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
There was a great deal of jack hammering going on at 7 am. Maybe a room a bit further away would have been better. In addition the shower did not drain well so I had to stand in soapy water.
Genuine Expedia guest review
Response by NYLO New York City
Dear jim, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
Other trip Feb 4, 2015
jim
US
5.0 / 5Outstanding
"Modern hotel in great locaction"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed for 4 nights to explore the city. Great, modern hotel in great neighborhood.
Genuine Hotels.com guest review
4 night romance trip Jan 29, 2015
A Traveler
US
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