Beds were the most comfortable beds we had ever slept in! Great location -we could get to everywhere we needed with ease. We would stay here again. Great hotel.Genuine Hotels.com guest review
"Great hotel on the UWS!"
I loved the location of this hotel as it is in the upper west side. Quiet area but with plenty of restaurants close by. Easy access to central park as well. If you don't mind walking a little, walk to central park and then over to shopping on 5th Ave etc. Otherwise, all is just a short cab or subway ride away. The hotel itself was nice and comfortable. […] My room was much larger than other hotels in NYC that I have stayed in. Beds were great and I enjoyed my deluxe panoramic room with a balcony. However, what good is a balcony if there are no chairs to sit outside with your morning coffee to enjoy the view. That would be my only negative response. Otherwise the hotel was perfect for me! Read moreGenuine Hotels.com guest review
"Winter stay at the NYLO was a good experience!"
The NYLO was very convenient when visiting the upper west side zone of Manhattan. There is a subway stop for the 1-2-3 line 2 blocks north on Broadway as well as a 79th street crosstown bus stop. So you can get anywhere in the city easily from here. The hotel itself was a pleasant surprise. Kind of IKEA modern (as opposed to old-fashioned or mid-century) […] in the rooms. A standard room is typically New York City-small but effectively usable with storage cubes in every corner (we were there 6 days in winter weather so had plenty of personal items to stash). The hotel staff at front desk were great at checkin allowing us to store bags in luggage room as we had arrived 3 hours before checkin time and room not yet ready. A request for a higher floor room overlooking Broadway was honored. We were out all day and each night the room staff had really cleaned up after us with a made-bed, fresh towels and toiletries, and a clean environment overall. If we say too many other good things there will probably be lots of folks competing with us for a room next time we return to the city! We will definitely return to the NYLO!! Read moreGenuine Hotels.com guest review
"Great boutique hotel in the heart of the UWS"
Great boutique hotel in the heart of the UWS. Convenient to subway and Central Park. Clean. Near lots of restaurants.Genuine Hotels.com guest review
"DON'T STAY THERE."
folks at the front desk were weird and unwelcoming. the hallways were dirty. There were bags of trash sitting in the hall when i was there. I asked for a quiet room and they put me in the back of the hotel right next to where...wait for it...the jackhammers were working. Yes there's major construction right next to the hotel. Don't expect to sleep past […] 6am when the construction begins every morning. The front desk assured me "they don't work on the weekend." but they do, on Saturday at least. I got out. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear John, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
"NYLO - formerly On The Ave."
I stay at this hotel every time I go to New York. It is very easy to get to, service is excellent, it's a great neighborhood, and for the most part it is very reasonably priced.Genuine Hotels.com guest review
"Great location, nice enough hotel"
The NYLO is in a great location and looks great! We gave top marks to the bar and to the shower in the room. The room itself was less than generous and seemed hard to heat (despite the 'upgrade' and easily adjusted thermostat) and there was no towel rack in the bathroom so we couldn't try to be 'green' and leave the towels off the floor. People were […] nice enough but details were overlooked (i.e we had to call down to ask for the internet code rather than being given it when we checked in) Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear Marilyn, It was our pleasure to have you stay with us. Thank you for sharing your feedback with us. I sincerely apologize for the issues you experienced during your stay regarding the substandard heating and the lack of towels provided. We have shared your review with our housekeeping and engineering team and they are being addressed properly. The team at the hotel and I look forward to welcoming you back soon! Warm Regards, Mark Miller General Manager
Wonderful service, fabulous bedding. Definitely recommend this new hotel.Genuine Hotels.com guest review
My boyfriend and I enjoyed our 1 year anniversary at The Nylo hotel. The hotel staff was very pleasant and accommodating. Answering any questions we had. The room was very clean and chic. I will definitely recommend this hotel to my friends and will be visiting again very soon.Genuine Hotels.com guest review
"Nylo. Great NYC hotel"
Great. Great bar for meeting people downstairs. No carpets. Nice wood floorsGenuine Hotels.com guest review
No complaints. Well recommended. Great neighborhood. Competitively priced.Genuine Hotels.com guest review
"Love the NYLO"
Nice clean hotel in a great neighborhood. Employees could not be friendlier. Will go again!!Genuine Hotels.com guest review
"NYLO terrific place to stay"
We stayed at NYLO for a week during Christmas and had a Deluxe Queen Queen Suite, it is 450 sq. ft. An enormous room for NYC with 2 Queen beds very comfortable and a couch which could be opened for another bed. We requested a refrigerator, Microwave and DVD player. Microwave is not available anymore because fire inspection doesn't allow it and they […] do not serve food, no room service per manager. BUT there is a great Italian restaurant that connects to the lobby 'Serafinas' and across Broadway is Westside Market which has anything you may want, also a coffee shop, across 77th St.is a 24 hour CVS, two blocks down on Broadway is "ZABARS". Nice area because it is more residential that mid town and taxi cabs are no problem in this area. Bellman 'Jose' was excellent. Terrific location and a large room (of course you pay more for it) well worth it. Cab fare a little costly going downtown or midtown depending on traffic but there is always the bus and train near by. Will definitely go back next year. Good drinks in the lobby!! Read moreGenuine Hotels.com guest review
Love this place! We stay here often and it never disapoints. Love the neighborhood and the bar inside.Genuine Hotels.com guest review
This is the second time I've stayed here. It's in a perfect location. The staff is very friendly, and the rooms are just what you need. The lobby bar is also a great addition.Genuine Hotels.com guest review
"Great hotel close to the park"
The hotel was fantastic! Loved the ambiance. The room was very tastefully decorated, and the bed was super comfy. It was a refreshing break from the cookie cutter chain hotels. The hotel bar is very nice, but for a weekend they close early. All in all, loved this placeGenuine Hotels.com guest review
"not worth the price tag"
The room was decent . A bit on the small side . I'm assuming the $300 price tag was for the view of the building because we didn't really have a view .Genuine Hotels.com guest review
Response by NYLO New York City Dear Jamelia, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
"Not quite perfect....."
We have stayed at the NYLO before and really enjoy it. It is a great location given the "hip" neighborhood, walking distance to Lincoln Center and all kinds of public transportation nearby. The hotel staff is very nice and helpful. We were in one of the rooms in the back of the Hotel and it was great in that it was quiet and nice and dark in the morning. […] Our only issue was the housekeeping service; though the room was very clean we ended up with no clean towels one day and also had one plastic cup to use for two days. When I called housekeeping they sent both up immediately but it was annoying. We have not had this problem in prior stays so perhaps it was a function of a busy, New Years holiday. Overall we enjoyed our stay and would stay at NYLO in the future. Read moreGenuine Hotels.com guest review
A great hotel in a great neighborhood in a great city - couldn't have been better.Genuine Hotels.com guest review
Front Staff were great. Room was comfortable, enjoyed the neighborhood, clean and wonderful bed. I appreciated our room was cleaned early each day. We would return from breakfast and Housekeeping had swept through- liked that. Front entrance, seating area by bar is nice for lounging and and relaxing between running around. Unfortunately there is a condo […] being built next store to the Hotel and noise began early in the morning until the afternoon. Otherwise, terrific stay and would return again. Read moreGenuine Hotels.com guest review
"A good family stay."
Stayed for three nights with my family. They put us on the 2nd floor, so I was worried about street noise, but in fact their soundproofing was excellent and noise was not a problem. Small complaint: The bathroom design was modern, but weirdly lacking in counter-space. There was almost no place to rest toiletries. The NYLO is two blocks from the 79th […] street metro station, and three blocks from the Museum of Natural History. Lots of good, mid-priced restaurant options in the area. Read moreGenuine Hotels.com guest review
"Christmas in New York."
Great location in a nice neighborhood. Easy access to subway and good shopping and neighborhood restaurants. Can walk to Central Park and Natural History Museum.Genuine Hotels.com guest review
"High on NYLO"
While our basic room was exactly that, we have never had more comfortable beds! Our panoramic view room was more spacious, but also basic with a terrific walk-in shower and a great balcony. Staff was pleasant and helpful, location was terrific and we look forward to staying at NYLO again soon.Genuine Hotels.com guest review
Very nice place. Great atmosphere and location. Would definitely stay there again. IMO, its a bargain at $200.Genuine Hotels.com guest review
"Great value and attitude."
All good. Convenient. Very nice bar.Genuine Hotels.com guest review
"Can't wait to come back!"
I LOVED our stay at Nylo New York! The staff was the friendliest I've ever had maybe anywhere (I'm from Texas so that's saying something). The beds were super comfy and the lobby bar was sexy, cozy and inviting. Special mention for Charles the bartender, he is the kind of person that lights up a room and has this gift for making people feel special. […] The concierge have us very helpful instructions and recommendations for sightseeing expertly directing us to exactly where we wanted to go. The bellman and doorman were so helpful, cheerful and were always there right when you needed them. I will 100% for sure come back, hopefully very soon! Thank you Nylo! Read moreGenuine Hotels.com guest review
"Will come back!"
It was a great experience staying at nylo. With modest pricing, the hotel exceeded our expectations! I have to point out how amazingly comfortable the bed is. The bedding was simply heavenly. We had our best sleep for a while in a hotel! Who would have thought? The neighborhood is very nice and convenient, with a CVS right downstairs in case you forgot […] to bring anything. Lots of restaurants are nearby, and central park and train stops 2 blocks away! It was also a great hotel to bring your fido. The pet fee is reasonable, and everyone there seemed to be fond of seeing animals around. One thing we didn't like was the lobby bar. With the seating and environment being so nice, the drinks are extremely overpriced and underwhelming! Read moreGenuine Hotels.com guest review
Room was small and the view was not over looking the Hudson as told on advertisement. Anniversay was ruined this year by negligence on advertising. Room was very small! Forgot my $300 dollar watch in the room and no one has call me back from security or the hotel staff in regards to it. Too busy to take care of the customer horrible customer service. […] Valet was ok! Read moreGenuine Hotels.com guest review
Very nice hotel for moderate price. Clean, comfortable, and well-located. One caveat: there is major construction next door, which I expect will be going on through 2015. So be sure to request a room away from the construction noise. We were woken up at 7:00 a.m. on our first day, but there was no problem once we had our room changed to a quieter l […] ocation. Read moreGenuine Hotels.com guest review
Small but excellent room. Most comfortable bedGenuine Hotels.com guest review
Wonderful. Having Serafina's connected to the hotel made it so easy. The room is very spacious and there was no noise even on the second floorGenuine Hotels.com guest review
"The first time the NYLO disappointed us"
We have stayed at the NYLO a number of times over the years and have always been very satisfied. This time however we were not overly pleased with our room. For the first time we had decided to upgrade our stay to one of their "Panoramic" rooms, which was discribed as having a panoramic view of the city and a large rooftop deck. However, when we checked-in, […] the room was actually smaller than the standard room that we had stayed in a few weeks earlier & most of the 'panoramic' windows were actually in the hallway outside our bathroom and the one large window in the bedroom area was covered by a flat screen TV atop the desk. From within the room the 'panoramic' view was of the apartment building across the street. The room did have a beautiful roof deck and when you went outside you could get a nice view down the street to the Hudson River & the Museum of Natural History; but this was December and we had booked the room for a 'panoramic view' from the room and not from just the freezing cold deck area. The hotewl is very nice, but the 'panoramic' upgrade was definetly not worth the additional cost. Read moreGenuine Hotels.com guest review
"Three kids 6 and under with Daddy."
Wonderful time - loved the hotel.Genuine Hotels.com guest review
Great hotel and great location. Rooms are a little small but I think that is standard for NYC. I will now always stay there.Genuine Expedia guest review
"excelllent hotel , modern and good water pressure"
as a frequent traveller to NYC , I have a high regard for this hotel - excellent value for money , clean spacious and great water pressure . The bar is also very friendly . Only draw back is te lack of an I house restaurant but Then again many options around . All in all great value for money !!!Genuine Expedia guest review
"near friends on uws"
my second stay here: complained and got nicer room with real windows.Genuine Expedia guest review
"A Good Port in a Storm"
Three days of rain and wind. Glad I had a nice place to stayGenuine Hotels.com guest review
"Nice upper westside hotel"
I used to stay here when it was On The Avenue. I lived in the neighborhood for 15 years before moving away so I always feel more comfortable there. They upgraded the lobby, added in a bar and library/tv room. All nice upgrades. Will stay there again.Genuine Hotels.com guest review
"Nice hotel close to restaurant."
Stuff are nice specially bell man. Hotel is clean and cozy. Close to subway so easy to go time square.Genuine Expedia guest review
"We have and will continue to return again & again."
This is one of our two favorite hotels in NYC. We love the hotel, the convenience, the neighborhood and the staff that is friendly & efficient.Genuine Hotels.com guest review
Quiet Upper West Side hotel in a quaint part of town that's not too far from the main tourist attractions.Genuine Expedia guest review
"Give this one a try you will be happy you did!"
This was a great place to stay upper west side treat! The only reason I gave this 4 over a 5 in room comfort was the bath was so tight you couldn't leave a towel or mat down and close the door and you couldn't get into the shower without closing up the small bath. BUT the beds are excellent and the size of the room for NYC are wonderful. The staff was […] an excellent surprise in hospitality and I enjoyed the lobby bar its fresh and comforting and I recommend this hotel again and again! Well done. Read moreGenuine Hotels.com guest review
"Beautiful hip hotel but without the surly service!"
The staff were superb. Gave my wife a free cocktail while she waited for me to check in.Genuine Expedia guest review
"Nice trendy hotel with poor sound proofing"
The staff were great. Loved the common spaces, but our room for the price we paid was cramped. The worst part was that the sound proofing was the worst we've ever experienced. We heard our neighbors talking all night as if they were in our room with us. In the morning, the cleaning staff talking in the hallway also seemed like they were in our room […] with us because of the bad sound proofing. The hotel needs to put some money into fixing this problem. We couldn't sleep because of it. We will not be going back to this hotel. Read moreGenuine Hotels.com guest review
"Locked out of our room overnight"
We returned the first evening of our stay and our electronic keys would not work. The hotel's master key also could not open our room. After 1-11/2 hours trying to gain entry, the hotel put us up in another room, but we had no access to our clothes, toiletries or medication until 9:30 the following morning. The hotel offered a $100 refund, but when […] hotels.com contacted the hotel, the hotel denied that any refund was due. Read moreGenuine Hotels.com guest review
"Great spot not too far from Central Park"
Super location, great locals lounge in the lobby bar and awesome staff (particularly the bartenders). The room was bigger than your standard NYC hotel and fit 3 small girls comfortably.Genuine Expedia guest review
"Nice but not quite"
A very hip hotel, but the patina quickly wore thin when we were greeted by a filled trash bag and room service carts parked on our floor for several hours even after we called and asked for them to be removed. Walls were paper thin and noise carried. On the positive side, rooms were well designed and super clean and comfortable.Genuine Expedia guest review
Response by NYLO New York City Dear Traveler, It was our pleasure to have you stay with us. Thank you for sharing your feedback with us. I sincerely apologize for the inconveniences you experienced when you initially checked in and were greeted by trash bags and housekeeping carts in the hallway. We have shared your review with our housekeeping team and they are being addressed properly. We look forward to seeing you here again soon! Warm Regards, Mark Miller General Manager
We are a family of five. Checked into two adjoining rooms for the weekend. Was a very nice quiet (for manhattan) hotel. Very nice, professional staff. Great vibe!Genuine Expedia guest review
"did not meet my expectations!"
NYLO NEW YORK Hotel did not meet my expectations first there was no parking so I had to pay for valley parking and the rooms were very very small I can't judge the service because I didn't ask for anything but their staff from what I saw were very nice overall I give this hotel 3 starsGenuine Hotels.com guest review
Response by NYLO New York City Dear mohammad, Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager
"Good hotel but unfortunately not going in winter"
This is my second stay I like it first time but this time not good trial for me and wife. First night rooms heating system did not work and it was only blowing cold air, they have not find a technician before morning 8:00 am than he said not solved system. I did change room, this time heater working good and we accepted while it was smaller tthen first […] room but other problem heating/Air conditioning very heavy sound, you never heard each of us when it working. I ask other room but not available more. Whatever I can advise this hotel but only summer time. Read moreGenuine Expedia guest review
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