"Great Neighborhood-Great New Look"
Stayed in this hotel many times but new owners have done an amazing job with the new modern look covering the lobby, elevators and rooms. Bravo! Love this neighborhood with everything needed within walking distance. The only one big problem- the presence of connecting doors between rooms. There is little soundproofing so if you have noisey neighbors […] it is not pleasant. Request a room without connecting doors and it should solve this problem. On my last trip I did need to move. But I will stay in this hotel again assuming the rates are reasonable. My guess is that rates will be going up so you will need to compare with other hotels in the area. Read moreGenuine Hotels.com guest review
Nice Hotel at a good rate. They were doing a lot of remodeling so the hotel wasn't operating as optimally as I would have liked but that is understandable. The best part of this hotel was the neighborhood. It is close to the subway lines, the neighborhood is nice and walkable with a cornicopia of restaurant options in a six block radius.Genuine Hotels.com guest review
The room was just redone & the room was larger than most hotels in nyc.Staff were very nice & helpfulWould definitely stay there again if the price is afforableGenuine Hotels.com guest review
The hotel looks beautiful now, but elevators are still a problem.Genuine Hotels.com guest review
Bad service from reception not letting my wife, that arrived early to check in (rudely), to the answering personnel when I call to remedy the situation. This hotel has just been renovated in the cheapest way they could and it shows. A pity since its location in the heart of the upper West Side is fantastic.Genuine Hotels.com guest review
Response by NYLO New York City Dear a.t. Thank you for contributing your feedback of your stay. It is most unfortunate that you have had such experiences, particularly, as we pride ourselves in the excellence and consistent service that we offer to our guests. We truly hope you will visit us again and provide us with the opportunity to improve in those areas you indicated. The team will learn from your feedback and ensure improved performance in the future. Warm Regards, Eugenia Simons General Manager
"Good location; thats it"
Rooms are fine; small -(typical NY for this price range) - BUT, service and standards way below average. 1) Coffee maker in room didn't work - I mentioned it to front desk on my way out - next morning - STILL not replaced (it was on day3); TV remote battery dead - I called front desk at 6 PM - 'we will be right up' - I went out/ came back at midnight […] - they had never come to replace - I told manager the next morning (after waiting for her for 6 mins)- I told her about remote and coffee maker '' She said, sorry, I'll take of it; then said, "is there anything I can do? (meaning bill adjustment - She said she would make some adjustment for service level misses - I didn't ask how much/ or request - Apparently she thought it was worth zero - that was my bill adjustment when I checked-out the next day. Add to this - elevators are SLOW (give 3+ mins for it to arrive on upper floors) and add extra time to get your checked luggage (they have ONE bellman mid-afternoon on a Friday) - Read moreGenuine Hotels.com guest review
"Trip to the Big Apple"
Nylo is clearly still being built so the exterior and interiors were still being completed. Rooms were quite small and only one elevator worked. The location is very far from soho and east village so it's not recommended to stay here if this is your main destination in NYC!Genuine Hotels.com guest review
"very pleasant surprise"
Spend a lot of time in NYC both on business, pleasure and family. this was the best value we've found to date...will be backGenuine Hotels.com guest review
"Great but warning on the lifts"
My wife and I stayed here and loved it. Room was a reasonable size for NYC, showers were great, bathroom was clean, everything worked. A few faults and FYI's, (1) the blinds cover the AC vents (doesn't affect cooling), (2) the lifts were awful, (3) the lobby is still heavily renovated, (4) THE LIFTS WERE AWFUL! I would love to give it 4 stars but between […] 8am and 2pm the lifts are basically unusable. You *WILL* wait up to 10 minutes for the lift. And the BIG problem is, when the lift doors open you *WILL* see a member of staff in the lift. They obviously don't have a staff usage lift (or maintenance elevator) and they use it to hold the doors open and load the lift for the cleaners etc. A few times I walked down 10 flights of stairs but I suspect not everyone is as fit/capable as me. Read moreGenuine Hotels.com guest review
"Construction at 11:30pm? Are you kidding me?"
The room was beautiful and clean and we loved the area, but they were doing construction from 9pm to midnight several nights. What the heck? There was no apology for the inconvenience and construction workers complained of exploitation but setting up a 20-ft inflatable rat on the sidewalk near the hotel. Also, one of the 4 elevator cars was out of service […] our entire stay and another was out of service occasionally. Several evenings I tried to shower around 9pm and couldn't get any hot water. Read moreGenuine Hotels.com guest review
"NYLO - a utilitarian hotel"
The hotel cold and utilitarian. There were none of the comforts you would expect in a $600/night room.Genuine Hotels.com guest review
"It'll be nice when it's finished"
The hotel is modern and very upper west side. The problem was that it's in the middle of a major refurbishment and not really ready to accept a full complement of guests. Waiting time for the elevators is lengthy because only 3 of 4 were working and these were used for both guests and contractors working onsite. At check in and check out times it is […] impossible to cater for everyone. Unavailable elevators and construction noise aside, we had a very pleasant stay and the hotel will be great when the work is complete. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear Traveler, Thank you for taking the time to share your concerns with us. I sincerely apologize for the issues you experienced during your stay. Let me assure you that we take all of our guest's concerns seriously and this issue will be handled with the utmost importance. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon. Warm Regards, Eugenia Simons General Manager
This hotel is awesome! I checked in really late so I didn't have an opportunity to really walk around much and was completely exhausted on arrival. I was greeted curbside for a vehicle valet. The guy was so nice. Then I headed to the reception where the desk folks were just as nice. They upgraded me to a suite (not sure why) but when I walked into my […] room I was blown away. It felt like I'd walked into a loft apartment. Very, very nice. The bed was so comfortable, the linens were top notch and they had very nice comforters which was a ++ for me because I often freeze at hotels with chintzy little blankets. I will absolutely stay here again! Read moreGenuine Hotels.com guest review
"Gold Stars!! I really enjoyed my stay!!"
It was awesome from the decor to the staff!!!Genuine Hotels.com guest review
"Terrible Billing and Payment"
Although this trip was entirely pre-paid through Hotels.com, NYLO charged my credit card. I am still dealing with an unresponsive sales offers for over a week now, and I have had to ask my bank to take action. The sales office spoke with me twice directly about the issue, promised to call back and never did.Genuine Hotels.com guest review
""Peace" In The City"
A nice place to Mediate ... The Rooftop Terrace is dreamy, the Staff are Perfection and the Service was Super Comforting. I look forward to my next stay...Genuine Hotels.com guest review
"Beautiful Hotel !"
Stayed 2 nights. Great upper west side location. Approximately $10.00 cab ride to Times Square. Subway close. EXCELLENT staff, very accomodating. Both of us said it was the most comfortable hotel bed we've ever had. You just didn't want to get out of it to go sight-seeing! Very cozy lobby for hanging out or meeting friends. Great restaurants right next […] door or next block. Will definitely stay again! Read moreGenuine Hotels.com guest review
Nice hotel, great service. Unfortunately the elevators were very slow.Genuine Hotels.com guest review
They had one set of elevators shut down due to construction, getting down anytime between 9:00-11:00am was a pain... Hotel was great other than that! Great neighborhood!Genuine Hotels.com guest review
Response by NYLO New York City Dear Traveler, Thank you for taking the time to share your review with us. I will be the first to admit that having elevators down are not ideal, but they are down for upgrades, to ensure that our guests have the best possible experience. I hope that you will give us the opportunity to make this up to you, once our renovations are fully completed. I look forward to seeing you here again soon. Warm Regards, Eugenia Simons
"Great neighborhood and convenient to everything"
The room was small but adequate when considering how much time is actually spent there - has everything you need. Be sure to visit the 14th and 16th floor balconies that are open to all guests-great views and comfortable seating - beautiful night views.Genuine Hotels.com guest review
Clean, stylish, and comfy. Queen size room was small but had a great bed. Great Italian Resturant next door.Genuine Hotels.com guest review
The hotel was still under renovation but my room was already done and was just fantastic. The cocktail hour on the roof top terrace was great. Good companionship of other guests and grat friendly staff. Btw, that's a free wine cocktail hour. Good tips for places in the nabe. Room was so comfortable I didn't want to leave in the morning.Genuine Hotels.com guest review
"Don't accept the "upgrade""
It would have been great, except for the room "upgrade" that put me next to the fitness room. I awoke to a vibrating bed and the thunder of pounding treadmills. I'm glad there are so many people exercising, but I wish NYLO hadn't tried to be nice with the "upgraded" room. The staff were actually kind and apologetic. I'd even recommend the place to friends, […] because I'm sure it's a nice hotel otherwise. Read moreGenuine Hotels.com guest review
"great location and very clean"
I would create more space to put toiletries in bathroom. the chess of drawers immitating a school locker seems should be replaced. Everything else was fantastic.Genuine Hotels.com guest review
Great location...going through renovation at lobby; once finalized, will be a nice hotel.Genuine Hotels.com guest review
Love this location and beautiful rooms with a view.Genuine Hotels.com guest review
"Great NEW hidden gem"
Although I hesitate to write a good review so that I could keep NYLO a secret and not watch the rates skyrocket, it is a great new hotel. And even they were still going through some final touches on the renovations (lobby bar not yet finished) the hotel exceeded my expectations in all manners. GREAT value, clean as your are going to get in NYC, larger […] than the average NYC room, good service, great location...will certainly visit again. Read moreGenuine Hotels.com guest review
"Enjoyed our 2 night stay."
We were happy to stay and the NYLO. It was convenient and comfortable. However, while we were there during the day there was a lot of noise from the construction area at the front entrance. I'm assuming that will end soon.Genuine Hotels.com guest review
"Very nice at NYLO"
The lobby area was being remodeled, but no inconvenience whatsoever. Very nice open air patio on the 16th floor with free WiFi and comfortable seating. Rooms are newly remodeled and very nice. Only inconvenience is that the hotel has just 2 elevators that can be slow during peak hours. Also, only one can be used for floors 13 to 16 causing even more […] congestion. Other than that, a very pleasant hotel. Read moreGenuine Hotels.com guest review
"Very Hip on The Upper West Side"
NYLO is a very hip new hotel in one of the city's better residential districts. The Upper West Side is not touristy at all and NYLO fits in well with the cool artsy character of the neighborhood. Both Riverside Park and Central Park are short walks away, as is the Museum of Natural History. There are also plenty of fine restaurants all around. I will […] definately return to NYLO. Read moreGenuine Hotels.com guest review
"Great location, great staff."
Very accommodating staff and the beds were very comfortable.Genuine Expedia guest review
"Still Under construction but almost finished"
The hotel remodeling wasn't completed yet, it was supposed to be, but they were not quite done yet. The remodel seemed nice and it was so close to done it was not an inconvenience. Other reviews talk about the slow elevator and this is true, it is slow, but not really an issue. The restaurant attached to the hotel is good, and the hotel is located near […] a bunch of upper west side restaurants. I would stay there again if the price is competitive. Read moreGenuine Hotels.com guest review
"Name has changed, but it's still great!"
What used to be On the Ave, and where I've stayed for the past 8 years, is now NYLO. Still great, better decor and beds, but the same wonderful staff. And you cannot beat the location!Genuine Expedia guest review
"Nice UWS stay"
Once the lobby is finished it will be very nice. The bed was very uncomfortable. The hotel could check out the beds at the Marriott. My husband arrived earlier than I and I had booked the hotel. And although he had all the information concerning the reservation, including the credit card number he was not allowed in the room. Pretty extreme. When I […] complained about the bed, the supervisor dealt with it as best she could, but the beds are not great. The room was funky, small but comfortable enough for 2 people. It's in our ol' stomping grounds in NYC so we love the location. Read moreGenuine Hotels.com guest review
"Nice but under construction"
Nice place, very small room. Staff was nice. If you just need a clean place to sleep its fine. Small small room.Genuine Expedia guest review
I was very surprised how nice the hotel was. The room was very modern yet had a warm feel, very clean and quiet! Yes the lobby was still under its final stages of construction but they still had two beautifully furnitioned seating areas with people sitting enjoying their morning coffee and conducting meetings. I would definitely recommend Nylo to friends […] and family. I personally will look no where else but the Nylo for my next NYC trip! Read moreGenuine Hotels.com guest review
The hotel is pretty nice and in a nice area. There was a lot of construction going on during my last stay which made things a bit difficult. My room was facing 77th and be warned the garbage pickup is around midnight so don't plan to go to sleep before then! Overall the room was nice but had a few rough spots (marks on the walls, difficult to get into […] the shower and a few others). Nice place otherwise. Read moreGenuine Expedia guest review
Response by NYLO New York City Dear Brian, Thank you for sharing your feedback with us. Please accept my sincerest apologies for the issues you encountered during your stay. We take our guests’ feedback very seriously, and we are working on ensuring that all of our rooms are up to standard. I hope that you will give us another opportunity to make this up to you. Eugenia Simons General Manager
Great hotel, location, comfortable bed! Only problem, the lobby bar was not yet opened- I was dissappointed since it looks like it will be a wonderful ambiance!Genuine Expedia guest review
"Brand New on Upper West Side"
I had to make a last-minute reservation for the Sunday of Labor Day weekend. Unbeknownst to me until I checked out on Monday, the hotel had just opened the previous Thursday. Nevertheless, checkin and checkout were smooth, parking valet was prompt, and everything in the room worked perfectly. The lobby bar is still under construction as I write this, […] but the restaurant, Serafina, is open. We had brunch on Labor Day, and all of our requests were fulfilled. Service was friendly and efficient. I'll stay here again. Despite the Broadway address, the hotel entrance is actually on 77th St. Good value. Read moreGenuine Hotels.com guest review
My mother and I (who are local NYers) stayed at this hotel last minute and we were beyond pleased with the decor, the staff and the overall experience. Being a native New Yorker, I know how terrible some of the best hotels can be and this hotel was truly great! Yes, they are still doing some renovations (as other reviews discuss) but it didnt impact […] our stay one bit. I highly recommend this hotel and the price is right! Read moreGenuine Expedia guest review
"Fine lodging; no real personality."
Overall the hotel was clean and comfortable. Parts of the lobby were still under construction, but the part that was usable was very nice. The concierge was not very knowledgeable about neighborhood attractions and sights. We tried the restaurant and did not care for it.Genuine Hotels.com guest review
Response by NYLO New York City Dear Lorraine, Your feedback means a lot to us, thank you for taking the time to share it with us. I am sorry that you had issues with our concierge staff and the adjoining restaurant. This is not the level of service we strive to provide and I will be addressing them with the appropriate departments. I hope that you would give us another opportunity to make this up to you. We hope to see you here again soon. Warm Regards, Eugenia Simons General Manager
Despite the fact that the front lobby was still being made ready, the staff was so nice, very accommodating and friendly and the location was excellent for the business trip I was on. Handy to have the restaurant right next door as well as parking across the street. I would definitely book NYLO again.Genuine Hotels.com guest review
"Clean Hotel, but not 4 star by any means"
Website says a different address than the physical causing problems when trying to reach the destination whether you are using a gps or map their website. This caused a ton of confusion, making us miss dinner reservations. While trying to call to find the place the woman put me on hold 3 times as it was crucial that she speak to me whether or not I […] take a left or right...more circles! Hotel doesn't have movie options, also doesn't have dvd placer or blu ray. Their computer system was down upon arrival causing confusion and stress after driving in circles for over an hour (missing the dinner reservation). Finally they put us in a room. We unpack and head for the hotel as I get a call on my phone. They apparently put us in a room that was already taken! We had to pack it up again and move. This time to a much nicer upgrade, but seriously who wouldn't upgrade us at this point! I appreciate the upgrade but the attitude from one of the staff was disappointing. He acted as though he went above and beyond in which given the circumstances did not. His name was Norman. However, Colby (his superior) was pleasant. I should also mention one of the three nights stayed with them the maids did not clean our room! Read moreGenuine Expedia guest review
"close to all important interesting venues"
Hotel is still under construction. Is very industrial in feel. It is clean and sleek but could use some color and get rid of the metal cubbyhole type drawers used as a dresser. With a hike through beautiful central park is accessible to the Metropolitan Museum and Madison Avenue shopping. Close by on Westside is Natural History, Lincoln Center and lots […] of good eating spots at varying prices. Also shopping and Century 21. Read moreGenuine Expedia guest review
"I Love My Home Away from Home on the UWS"
Perfect as usualGenuine Hotels.com guest review
Nice hotel with a very modern decor.Genuine Hotels.com guest review
"Great location, decor, deal"
Rooms a bit tight but all else just fine. Loved the roof deck.Genuine Expedia guest review
"Great Upper West Side location -but disappointing"
The hotel is under renovation. Besides being noisy early in the morning. from construction. The hotel staff was very noisy on our guest floor beginning at 7:30am. The room renovation very nice and beds very comfortable. However, there was a used condom in the shower and wrapper on the floor. Upon telling staff at check-out, no one offered any apology, […] nor compensation like breakfast or discount on the room. Read moreGenuine Hotels.com guest review
"It's not ready"
Hotel in the middle of a construction zone. Don't expect to pull over to unpack luggage. Lobby is a restaurant alcove. Rooms on 4th floor have a pungeant smell from restaurant and open pantries. The hotel staff said this was because of the construction and were unwilling to move us. Free wifi is a complete lie--it's $13. Rooms are clean and modern but […] look like they were designed from the Target dorm room aisle. Elevator can be like cramming onto a subway at rush hour--crowded and never shows up. Much better option across Broadway on 77th street. Read moreGenuine Hotels.com guest review
"A real find!!"
Loved the hotel and the location! It will be a 5 across the board once they complete the renovation. Will definitely be back!!Genuine Hotels.com guest review
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