I highly recommend! Great location and excellent bar area!Genuine Expedia guest review
"great hotel, great location"
Hotel overall was excellent. The bar downstairs has comfortable barstools and lounge chairs, great drinks, and the one wall is a garage door that opens up when the weather is nice. The bed was a little softer than we are used to. We were asked if we minded having a room with an adjoining door. We didn't mind, but in the morning we could hear the room […] next door as if they were right in our room. All the staff were really friendly and professional. The location was perfect for our stay. Next time, there is a parking garage across the street I would look into, instead of valet for a few dollar difference. I would definitely stay again. Read moreGenuine Hotels.com guest review
Really cool hotel and very polite , helpful staff. Clean and in great neighborhood. Would love to stay there again!Genuine Hotels.com guest review
I wanted to stay in the upper west side for family reasons. I found NYLO due to a recommendation. I could not have been happier. Price/value ratio very, very positive. I will stay there again.Genuine Hotels.com guest review
Great hotel, great location!!Genuine Hotels.com guest review
I was utterly amazed! I was not expecting a nice hotel at this location for such an inexpensive price. Although the rooms are not large, they are well appointed, the staff was helpful and attentive.Genuine Hotels.com guest review
Reminded us of great hotels we stayed at in Europe. Great bar and lounge and rooftop patio. Close to subway and a nice neighborhood. Bed was awesome staff great and room appropriate. Two thumbs up definitely recommend.Genuine Hotels.com guest review
"Very Clean and Comfortable"
The room was extremely clean and spacious, especially for NYC. The bathroom was large and had great light. THe bed was very comfortable and clean. There is a great bar downstairs and lots of places to work quietly. The staff were very helpful and friendly. THe only downside was the construction going on - it started at 7 AM, also the cleaning staff […] are loud and noisy in the halls. Overall, it is a great location, near the 72nd subway, lots of good shopping and restaurants Read moreGenuine Hotels.com guest review
"Friendly staff members and great location"
The hotel is at a great location: just two blocks away from Central Park and a brief walk to the subway. The rooms are better sized than expected for a NYC hotel and I loved the modern chic details. The staff were extremely helpful, especially the bellhops who were always very attentive with getting taxis and answering any questions.Genuine Hotels.com guest review
"Broadway Show weekend"
We have stayed at this hotel when it was On the Ave. To be honest we did like the decor before the renovations. It was warmer and more to our liking. I understand the industrial look is in, but the hotel appears darker and less finished. Both my husband and I thought it was hard to identify the staff, since they are not uniformed in any way....again […] lending to the style of the hotel.. We still do love this hotel and its location and if we are in need of being on the upper west side there is no doubt we will pick it again. Read moreGenuine Hotels.com guest review
"Convenient and clean"
I always enjoy staying here.Genuine Hotels.com guest review
The room and bathroom were VERY clean and nicely updated. All modern ammenities. Surprised how big the room was for NYC. Beds/mattresses were very comfortable. Noted that one floor was getting new mattresses while we were there. No problems whatsoever with hotel service. Great location if you like quiet. Catch the subway station 2 short blocks away […] to get anywhere in the city. 2-3 short blocks from Central Park. Many restaurants, shopping, and markets all within easy short walk. Read moreGenuine Expedia guest review
Easy walk or train commute anywhere. two blocks from the 1 local subway, cab anytime in the front of the hotel, walk to parks and restaurants.Genuine Expedia guest review
"An adequate hotel in a great location"
The best thing about this hotel is its location--on the upper West side but within walking distance of midtown and the theater district. Good restaurants, museums, Central and Riverside parks are all near. There is a lively bar downstairs. On the other hand, I have trouble thinking of NYLO as a 4-star hotel. Our room was small and dark, lacked a closet […] for hanging even a few clothes, and had extremely noisy air-conditioning. The bathroom was large, but lacked any counter space at all. The small exercise room had 3 treadmills; of these, one was broken, one wobbled, and one had a TV that didn't work. Read moreGenuine Expedia guest review
Response by NYLO New York City Dear Peter, Thank you for sharing your feedback with us. It was our pleasure to have you stay with us! I sincerely apologize for the issues you experienced during your stay with your substandard room, noisy A/C unit and the substandard fitness center. We have shared your review with the respective departments and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon! Warm Regards, Eugenia Simons General Manager
The hotel is in a great location - good restaurants and easy transportation.Genuine Expedia guest review
"Good hotel with convenient location."
This hotel was very close to central park and many shops. The lobby and décor was very contemporary. Our room was nice and minimalistic but could have been a little cleaner. The bathroom was very basic and a little disappointing. The shower was rather awful. Low pressure shower head with a cord to it so you could remove it, but the cord kept getting […] in the way while the head was fixed above. No fan in the bathroom which was odd. Read moreGenuine Expedia guest review
Great hotel and location Hotel staff was very helpful and friendlyGenuine Expedia guest review
"Very clean and the staff was amazing!!"
I came to New York for my wedding and was fortunate to have picked NYLO to have my family and I stay. Our room was very clean and modern but the best part was the staff. Everyone who worked there went our of their way to help make our stay amazing!! The one person who really stuck out was the bartender Charles who worked in the hotel lounge. He made […] my family and I feel so welcome and went out of his way many times to make sure our stay for our wedding went perfect!! Now my husband and family all say when we go back to New York we will only stay at this hotel for many reasons but mostly for Charles who has now become a friend. Read moreGenuine Hotels.com guest review
"NYLO Tres Cool"
NYLO offered everything we were looking for in an extended weekend of fun~cool, casual atmosphere. The room was fab as were the promised mattresses. . a great nights sleep. The location/neighborhood is wonderful, with lots of great 'little' restaurants to try out. Love the bar. . World Cup so lots of activity. The outdoor 'patios' on the upper floors […] promised great view and came through on that one as well...comfortable furniture to relax in quiet above the city. Read moreGenuine Expedia guest review
The rooms in this hotel are SMALL! I lived in NY for a long time so I know apartments/real estate are definitely small but this was insane. Also, the finishes (molding, painting, etc.) were sloppy and the furniture was IKEA-ish. For a hotel that was $700 for a two night stay, I was SERIOUSLY underwhelmed.Genuine Hotels.com guest review
Response by NYLO New York City Dear Tara, Thank you for sharing your feedback with us. I sincerely apologize for the inconveniences you experienced during your stay with the configuration and dissatisfaction of your guest room. We have shared your review with our entire management team and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon! Warm Regards, Eugenia Simons General Manager
The location was ideal and a quick walk to the park and Centrally located good nearby restraunts and easy to get transportation to midtown and where ever I needed. Loved the walk in shower. Check in was at 3 but I was allowed to check in extremely early after a long redeye flight. Would highly recommend. Views weren't that great but location was id […] eal. Read moreGenuine Hotels.com guest review
Like the vibe in the lobby areas and can have a light dinner snack with cocktails. Very pleasant and helpful staffGenuine Expedia guest review
"Great UWS boutique hotel"
I have nothing bad to say about NYLO. Stylish, comfortable, affordable hotel in a part of town that doesn't have many. The staff were friendly and my room was comfortable. Definitely visit the 16th floor balcony and bar. The view is great! I will definitely stay here next time I visit the UWS.Genuine Hotels.com guest review
Great service, price and location. Couldn't ask for more! Will stay here againGenuine Hotels.com guest review
They stated they upgraded us but I did not want the upgrade and then the staff said we cannot get the room we originally had. No explanation for the upgrade. My impression is they gave away the room we originally had.Genuine Expedia guest review
Rooms are modern and nice. A little small but enough! Everything was very clean, bathrooms have been redone, but not the tiled floor. This need to be cleaner.Bed is very very comfortable.Genuine Hotels.com guest review
The lobby was recently renovated and looks good. Gets a nice crowd at night, just enough people to make it feel like something is going on, but never crowded. The room is like all New York rooms, small. The bed was comfortable so were the pillows. The only strange this is the bathroom door was on backwards. When you were in the bathroom you couldn't […] see out, but people outside the bathroom could see perfectly in. Read moreGenuine Hotels.com guest review
"Comfy beds and fantastic service"
The staff was extremely nice and the bed was very comfy. The only thing that needed improvement was the lack of new towels every day other than that, there was no problem and we plan to come back.Genuine Hotels.com guest review
Bed, linens and pillows were some of the best in NYC! Was like sleeping on clouds. Loved it! Location was great only a few blocks to subway with a direct train to Time sq then Penn station. Had business on Wall St and was very easy to get from hotel to the financial district. Express train took only 20 mins. Would definitely stay here again. Very close […] to several restaurants as well. Read moreGenuine Hotels.com guest review
"NYLO Mid Week"
Great service at the NYLO, but disappointed with the facilities and overall room maintenance. Bathroom sink plug didn't close properly and a/c didn't cool the room effectively. Could have done better.Genuine Hotels.com guest review
"Great Neighborhood location."
It was great! Charles and Jerry were especially wonderful and courteous. My fiance was very skeptical about the hotel, but he thoroughly enjoyed the stay.. he's very difficult to please but spoke highly of NYLO. The bar was awesome, all the bartenders made great drinks, rooms were clean, beds comfy, decor was easy on the eyes. It was rated 4 stars but […] I think that was just a tad bit generous. I really enjoyed our time there and would recommend it for a good place away from times square, but close enough to enjoy a lot of what new York has to offer. Read moreGenuine Hotels.com guest review
"grad weekend stay"
Great hotel. Staff was helpful, 2 blocks from subway line, they didn't nickel and dime for amenities. RecommendedGenuine Hotels.com guest review
"Newly renovated - nice!"
I'd stayed here several years ago. Since the most recent renovation, it's just gotten better. Everything works! The bed is the most comfortable one i've experienced in a while! It was quiet and spotlessly clean! The only downside is that the rooms are small -- this never bothers me, but it might bother others.Genuine Hotels.com guest review
Roof top bar, hotel restaurant fantastic!Genuine Hotels.com guest review
"Great hotel with outstanding service"
Very good - and highly recommendGenuine Hotels.com guest review
The hotel has a policy that charges for room ahead of arrival, in spite of the option to pay at registration. Management decided to cancel reservation. Upon arrival, they denied the stay.Genuine Hotels.com guest review
Good spot to access Central Park. Short walk to catch subway for Times Square etc. Comfortable bed.Genuine Hotels.com guest review
"NYLO New York"
Hotel staff was very friendly and helpful. Great location at 77th Street for shopping and restaurants. Enjoyed Riverside Park and trails.Genuine Expedia guest review
Chris is very gracious and helpful! He was attentive and able to work with a range of people simultaneously while not losing the personalizing of service.Genuine Expedia guest review
This was a present for boyfriend..birthday/leaving to go home to south Africa. Hotel room was perfect..shower head was cool..bed was awesome..we slept late til 11 am..stored luggage after checkout then stayed in city for day.came back at 430 in afternoon..had drinks on rooftop ..it was to cold night before..at 6 pm..had band in lounge..they were amazing..stayed […] the end of the show...perfect time..clean..chic place..no complaints.thanks for the memories Read moreGenuine Expedia guest review
Pure awesomeness - such a great experience!Genuine Hotels.com guest review
just a wonderful hotelGenuine Hotels.com guest review
"Will come back"
It was a relaxing environment !! I enjoyed my room even though I wish it had a microwave and refrigerator already in it . The room was clean and comfy, a nice home feel the staff could've been better the wait to clock out was long and housekeeping knocked and left in like 5.3 seconds !!! The bar had no bartender and seemed close so I end up browsing […] the street at night for a drink or snack when I came back then he was there ?? Otherwise i enjoyed my stay it's a stress reliever for a very good price Read moreGenuine Expedia guest review
Friendly, efficient staff, very accommodating. Comfortable room, clean, relatively quiet (NYC, OK, a noisy place!), close to great dining and the Beacon a Theater, which were two if the reasons we selected NYLO. We'll stay there again.Genuine Expedia guest review
"Great overnight stay"
Central location, access to great food, great neighborhood!Genuine Hotels.com guest review
"Clean Upper West Side Hotel"
Hubby and I stayed overnight instead of driving home after a comedy show. We decided to make a fun evening of it and spend the next day in the city. The hotel was clean, rooms were nice, bathroom was a little small, and the bed was very comfy. It almost had that typical NYC apartment feel to it. The front desk had no issues with giving me an extra hour […] free of charge so I could go to a few stores in the morning before checking out. Thank you :) I'd recommend going up to the 16th floor and checking out the view of Manhattan's upper west side. However, if you want your room to have a view, you better ask at the front desk. We had a lovely view of the adjacent building's brick wall, no need to close the blinds. I had requested a room away from the elevator for noise concerns. The hotel was nice enough to put me right across from the only ice & vending machines in the building (12th floor), oh well. The hotel says they are a non-smoking hotel (which the rooms and bldg are without a doubt), but the hotel has a smoking area right outside the front door, complete with tables and chairs. That wasn't the problem. When we got back from the show, they had the giant garage door and windows by the bar open. The entire lobby & bar area was filled with and reeked of cigarette smoke. As soon as you walked in, it hit you. If you want to get a drink at night, go somewhere else if you're not a smoker. I'm a local NY'er... would I stay again? Perhaps, but it wouldn't be my first choice Read moreGenuine Expedia guest review
We had some A/C problems. Hotel engineer came up promptly, but couldn't fix it. We were offered a change of room, which we decline. We asked for a fan, which was quickly provided and helped a lot. Very attentive service, especially during late hours. The bar was very slow, with the servers having to punch in to many screens to price a simple drink. […] Bartenders should know what a martini costs! The stairs and floors outside the lobby elevators should be carpeted. Not very appealing! Read moreGenuine Expedia guest review
Hotel staff is excellent. Helpful and courteous. Would recommend this hotel to others.Genuine Expedia guest review
"residential,neighbourhood with plenty to offer."
no complaints,well recomendedGenuine Hotels.com guest review
"Wonderful Upper West Side find"
The hotel is clean, the staff extremely accommodating, and the location great for walking. Safe, lively neighborhoods nearby.Genuine Hotels.com guest review
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