Easy in NYC... Parking across street, great staff... Good locationGenuine Hotels.com guest review
"A New Upper-Westside Gem!"
A great new find!Genuine Hotels.com guest review
"Great place to stay"
Great view of the city. The room was beautiful and very clean. I would definitely stay there again.Genuine Hotels.com guest review
"close to all tourist attractions/subway"
The service was great and helpful with getting around town. The hotel was nice and clean. The only thing that bothered me was it smelled like smoke in my room, even though it was a non smoking room. Overall, great price, location, and customer service.Genuine Hotels.com guest review
Bigger than average room (we were in the 7 line), very comfortable bed and good sized shower. Lacking sitting chairs in the room. Plenty of storage space. Staff was attentive. 2 blocks from the Broadway line so very convenient to theatre district.Genuine Expedia guest review
"Slice of heaven in NYC"
The service incredibly good. Modern, comfortable and industrial- yet cozy. The rooms are small (it is NY after all) but the library and bar downstairs is where you want to relax after a day of walking and noise. This is our "go to" hotel.Genuine Hotels.com guest review
"Very pleasant stay"
I've stayed here many times. The rooms are comfortable, if a bit stark in their modernity. The prices are reasonable and the staff very helpfulGenuine Expedia guest review
We stayed five days here and came away with a good impression -- the room was an interior room (window opened onto an interior shaft) and was larger than usual, and the bathroom quite large considering this is a boutique hotel. The interior location made it very quiet. Nice amenities and lighting. Room service was good. It was quite clean. The only […] downside for us was, while they claimed you could control the temperature, you really couldn't. We cooled the room down by opening the window. The lobby had a bar and lounge, and on Thurs. nights they featured a live jazz combo. Really nice. We felt comfortable entertaining guests in the lounge. I would definitely return to NYLO! Read moreGenuine Hotels.com guest review
Housekeeping ladies are to loud in the morning, since 8:30 woke me up 4 times with their chatting in the hallway.Genuine Hotels.com guest review
Had a lovely stay. Good value. Service was great.Genuine Expedia guest review
we were pleasantly surprised by the eclectic feel and vibe. great location and amenities for the priceGenuine Expedia guest review
"OK, but not great"
I got a cramped bathroom, a nice bed (which took up most of the room, however), and a smelly, apparently homeless woman allowed to stay in the lobby. Also, the "valet parking" was expensive, and Wi-Fi was available for a stiff daily fee. However, there was free 30-minute Internet available in the lobby. Nice restaurants were nearby and the staff was […] friendly. Read moreGenuine Hotels.com guest review
"Great Upper West Side Hotel"
Excellent hotel recently renovated. Very comfortable and nicely appointed room. Bathroom a little small. Very close to Central Park, Museum of Nat History and Beacon Theater. Neighborhood has plenty of restaurants and shoppingGenuine Hotels.com guest review
Good service and comfortable room. Attached restaurant, Serafinas, served a very good breakfast.Genuine Hotels.com guest review
"Too modern for us"
Like more of a traditional room. This was very contemporary. Although the staff was nice, housekeeping were not on their toes. Didn't like the $14.95 a day internet connection charge when I was paying an average of $300 a night. Also should use better quality tissues and toilet paper. Nothing too much to complain about but we prefer the Beacon for the […] price. Read moreGenuine Hotels.com guest review
"Comfortable, Great Location"
I have now stayed at NYLO repeatedly and consistently find it a very comfortable, well run hotel. The renovated lobby is unusually nice with lots of comfy chairs, good places to talk and a little bar. The rooms are reasonably sized by NY standards, pleasant and functional. The staff is also consistently pleasant. The location is great.Genuine Expedia guest review
"Not too far from Columbia University..."
Much better than I would expect for the price. A great find -- I'll definitely stay there again!Genuine Expedia guest review
"Not too far from Columbia University..."
Much better than I would expect for the price. A great find -- I'll definitely stay there again!Genuine Expedia guest review
"Outstanding service, location, value"
The desk clerk kindly got me into a room at 1130am beyond my expectationsGenuine Hotels.com guest review
"Great Stay Near Theaters"
The NYLO is a hip, sleek hotel that is sure to impress you during your stay in NYC. The rooms are clean, the beds are extremely comfortable and the rooms are a decent size for a boutique hotel. The lobby hosts a full size bar and business services are also available. Convenient to all Broadway venues and short walks to shopping and Central Park. Serafina's […] is located right in the lobby and the food was wonderful. I will definitely stay again. Read moreGenuine Hotels.com guest review
"very cozy atmosphere"
My stay was very enjoyable. I used the lobby for my internet use and felt like I was in my own living room. Even all the other guests were friendly. The only issue I had was no one in the Hotel had a phone book I could use to loo something up. They were very accommodating to me needing a late check out. Housekeeping was very friendly. It was nice to […] have someone greet me at the door and park my car for a fee to make sure it was safe. Read moreGenuine Hotels.com guest review
This is the first time we stayed there, and it will not be the last. We were very pleased with staffing, room and locale.Genuine Hotels.com guest review
Not much else to say. As most hotels in NYC, the rooms will look way bigger in the pictures, but the staff; especially the door men, were super helpful and courteous. I would recommend this place to friends and colleaguesGenuine Hotels.com guest review
overall it was very good. However, I had to request a room change, due to the noise level in the room next door. Apparently, my room was an adjoining room and I could literally hear CNN on in the next room. But once they switch my room it was wonderful.Genuine Hotels.com guest review
We stayed on the west 77th side of the hotel and there was terrible street voice on Friday evening (3am) with garbage trucks unloading for over an hour. We changed rooms to the other side the next day and it was very quiet.Genuine Hotels.com guest review
I really liked the ambiance of the hotel and found the room to be extremely comfortable, especially the bed. The staff were very courteous and offered an umbrella for the rain. . .nice touch.Genuine Hotels.com guest review
"My husband & I love NYLO (formerly OTA)."
We keep coming back to this cozy, clean, fun & convenient boutique hotel! Why? Service, location, vibe, & Serafina! People who make it feel like home. That's why we stay there:)Genuine Hotels.com guest review
"Overall Great choice."
Pros - NYLO's location is absolutely perfect. You are just a few blocks from both the local #1 and express #2/3 trains. The hotel has great aesthetics, hospitable staff, and extremely comfortable beds! And it is impeccably clean. My wife and I will likely book there for all future NYC visits. Cons - Two Stoli and Crans cost us $26 in hotel bar. They […] had the roof deck closed due to "weather" even though the weather was 60 degrees and beautiful while we were there. Read moreGenuine Expedia guest review
"great little neighborhood"
i would stay again, but also would like to look for a place a little closer....Genuine Hotels.com guest review
"Adjoining room for teens and adults"
Great hotel and great location! Close to subway and excellent restaurants (Red Barn!!)Genuine Expedia guest review
"Right in the heart of the Upper West Side"
Nicely done "funky" hotel. Great modern feel to the lobby and rooms. Rooms were comfortable but just a little too "mod". Some bathroom counterspace is needed and the 2 lockers substituting as a dresser was challenging. Wood floor were a nice touch. The lobby area had a cool feel with the bar and common area right next to each other.Genuine Hotels.com guest review
Excellent boutique hotel! Would not have thought of booking here if it had not come up on hotels.com.Genuine Hotels.com guest review
"Trendy Hotel on upper West Side"
Loved this place! Very clean, friendly staff and the best bar ever! Loved Charles and his Moscow Mules were so tasty. I will definitely stay there on my next trip.Genuine Expedia guest review
"warm home during cold days in New York"
Congratulations on achieving this homely feeling - in a hotel in New York City this is not something very easy to get! The seating area is like a living room, the colors of the interior decor are warm - when the doorman opens the door. At the reception you don´t feel any stress, no problem and there is always a warm tone in the way they talk to you. […] The bar service is very discrete, nice to sit and bring your own food and have a drink. Rooms are quite spacious considering New York City standards. So all in all, a very nice stay! Read moreGenuine Hotels.com guest review
"NYLO is hard to beat in UWS"
Stayed there last year and this year, for music at the Beacon Theater. It is very convenient to everything in the Upper West Side, and I will stay there again. Rooms are small. The wood floors a little cold. Other than that, it's great. The staff is wonderful; the remodeled lobby is comfortable and inviting.Genuine Expedia guest review
"Comfortable, Clean and Close to Culture"
I paid for the king size room so I would get more space and better views. Many of the old West Side Hotels have small rooms looking out onto elevator shafts, and light is extremely important to me. There are several areas off the lobby for reading, using computers, grabbing a drink, coffee, etc, plus two restaurants. The staff was friendly and help […] ful. Read moreGenuine Hotels.com guest review
Hotel is excellent. Location is Excellent, Bar is excellent, Staff is excellent, except for our room service. One day, no clean towels. One day no coffee...Genuine Hotels.com guest review
"Great, cool place to stay w/ awesome lobby bar."
My stay was great from the friendly valet/bellman to the nice, modern room to the warm and talented bartender in the lobby. Everything was great.Genuine Hotels.com guest review
"Good value for NYC"
Excellent stay. Room was small, but this is NYC. Biggest complaint was the entrance steps made it hard to negotiate with luggage.Genuine Hotels.com guest review
"Pleasant, convenient, 5-minute walk from subway"
A very nice experience with one exception: When we arrived, I was told by the front desk staff that my reservation for two rooms had been cancelled because my credit card was not valid; my credit card had been cancelled and replaced by my bank as a result of the Target fraud. Fortunately, they were able to give us two rooms as originally reserved with […] no change in price, but told me that that was only by sheer luck. I should have been notified that I had to update the credit card information, but I was not. This might be more a problem with hotels.com than with this hotel, I don't know, but I would have been very unhappy if my rooms had not been available. Read moreGenuine Hotels.com guest review
"too pricey for what it is."
Staff needs to be more attentiveGenuine Hotels.com guest review
Response by NYLO New York City Dear traveler, Thank you for sharing your feedback with us. I sincerely apologize for the issue you experienced during your stay with our staff. We have shared your review with our entire team and they are being addressed properly. I hope that you would give us the opportunity to make this up to you in the future. We look forward to seeing you here again soon! Warm Regards, Eugenia Simons General Manager
"Smart hotel on the upper west side"
i had a great time. it is a fun hotel with a fun mixed age crowd. great location. ample room size. smart decor.Genuine Hotels.com guest review
Great location and comfortable hotel. Hotel staff were polite and accommodating. Only issue was that there was some mold around the bath tub grout that should have been cleaned. Also, the sink was initially clogged, which should have been noticed by cleaning staff. However, the sink became unclogged after we used it 7-8 times, so it may not have been […] noticed by the staff. Read moreGenuine Hotels.com guest review
Response by NYLO New York City Dear traveler, It was our pleasure to have you stay with us! Thank you for contributing your feedback and suggestions of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's overall services and product. I apologize for the inconvenience you faced with our substandard bathroom. Your comments will be shared with our entire team so they may be properly addressed. The team at the hotel and I look forward to welcoming you back soon! Warm Regards, Eugenia Simons General Manager
Cafe Lalo is right around to corner. the subway line is right off Broadway a couple of blocks away. It's very close to Central Park and The Natural History Museum. The beds are very comfortable and the rooms are cute. The lobby plays a great selection of music, I didn't visit the bar , but it was very quaint. My only complaint is the bathroom. It needed […] major renovation. The sink was metal and if you leaned up against it your clothes would snag. The edges were sharp. There was clearly water damage, and the shower got water everywhere on the floor and I only took a normal shower. I love that they give you free bottle water, that's is rare! Read moreGenuine Hotels.com guest review
"A good boutique hotel"
The place was comfortable and friendly---the decor of the rooms was very minimalist---not my taste but clean and friendly looking. The lobby was lovely and bar and entertainment were excellent. The place was perfect for my husband and I who were staying on the upper West Side to be near our daughter who had just had her first child! We were glad that […] Serafina was part of the restaurant because it gave us substantial food before we proceeded uptown to Columbia Presbyterian Hospital. We would return because it was a pleasant experience. Read moreGenuine Hotels.com guest review
"A Real Find on the Upper West Side"
Love this hotel! One of my favorite areas in the city and more affordable than the Beacon Hotel. I was very comfortable on the 12th floor facing 77th for a ten day stay (part business part personal). Nice view out my window and quiet for the city. For most, the bar in the lobby would probably be a plus but for me it was not. I would have preferred a […] cafe or at least somewhere besides a bar to sit. There was a lobby of sorts across from the bar but the bar dominates the space and smells like a bar as you might expect. The staff were super friendly and helpful from housekeeping to the front desk. Never had a problem or an issue for the entire time I was there. The rooms are small but very comfortable and modern. Great coffee maker, bed and TV. I love the diners and restaurants in the area. One other downside is that there is no room service. There is a restaurant downstairs but I preferred the diner a few blocks away. Read moreGenuine Expedia guest review
"Comfortable, clean, convenient"
Enjoyed my stay here and would stay here again. The only downside is that there should be complimentary Wi-Fi in the rooms - this is 2014.Genuine Hotels.com guest review
"Good but not Great enough"
Room is a kind of stylish at glance, but each specification arrangement inside room may look cheap like a college dormitory level. Good location even you can walk from times square if not rain. subway is also easy to access.I could not have requested room facing particular direction even my booking request was more than 1 month+ earlier.But overall […] it was a good experience for 3 days in NY. Read moreGenuine Expedia guest review
"NYLO hotel NYC"
this hotel is in a perfect location for exploring museums and the quieter upper west side. I really enjoyed the live music in the lobby every night while sipping a cocktail at the bar. I would definitely recommend and will be staying here again when I return!Genuine Expedia guest review
"great place to stay"
I was completely satisfiedGenuine Hotels.com guest review
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