"We loved the suite"
We were pleased to get a complete suite instead of a single room with bathroom. The kitchen meant that we were able to heat and reheat any food we chose. The fridge held our wine. The breakfast buffet was very good. The parking was secure and easily reached by elevator.Genuine Hotels.com guest review
It was clean, staff was friendly and efficient. Free hot breakfast was decent.Genuine Expedia guest review
It was clean and convenient to all downtown attractions.Genuine Hotels.com guest review
"It was nice to stay there"
Room was comfortable and clean. There is a very good breakfast with a variety of food. The only suggestion could be to keep the tables clean during the breakfast.Genuine Hotels.com guest review
"In city center plus free breakfast"
In city center plus free breakfastGenuine Hotels.com guest review
"Sweet room and nice hotel"
This hotel is too perfect. I love the room. The bed is very comfy. The living room is big. The kitchen has everything you need. Breakfast is very good. Parking is not free. Very close to parliament.Genuine Hotels.com guest review
"Very close to all attarctions."
Very close to all attractions. Great price and it included hot buffet breakfast and internete.Genuine Expedia guest review
Great value and right in the heart of the Parliament Hill. Lots to do and see in the area. The hotel was comfortable and clean and the service was quite pleasant. The Canadian hospitality really shined. In fact I lost my wallet on the street and it was turn in without a anything missing. Great people in the city of Ottawa. I will be back for sure.Genuine Hotels.com guest review
The staff was friendly and helpful and the location was good. Everything was very good other than the morning breakfast the hotel provides. Every single table was full of dirty dishes so we had to eat at a dirty table with no sign of anyone cleaning up as people left. Some of the food selections were also empty. After awhile a person did start picking […] up the dinning room. That was the only bad part other than that it is was nice and I would return again to stay. Read moreGenuine Hotels.com guest review
The hotel is clean and very vell maintained, breakfast is generous, room was spacious (compared to other) and it includes small kitchen. There is aslo nice size swimming pool. The only downside during the stay was parking for the car. The hotel parking is under construction and they have arrangement with some remote place which is way too far. If you […] wish it closer you need to arange by yourself. Read moreGenuine Hotels.com guest review
"close to my destination"
AWESOMe..wish we stayed longerGenuine Hotels.com guest review
"Great Location. Responsive Staff."
We really enjoyed the location of the hotel and the pleasant demeanor of the staff. The hotel is a tad old, and our keys lost their coding 3 or 4 times ( we know not to keep them near cell phones or credit cards). Overall, a good experience.Genuine Expedia guest review
Hotel is clean and comfortable and close to most Ottawa attractions.Genuine Hotels.com guest review
"Excellent staff but room could be better for price"
Staff was extremely friendly and efficient. Location perfect for Ottawa-Gatineau. Decent breakfast. Beds comfortable. My complaints pertain to the cleanliness and bathrooms. Carpet was a bit dirty with hair. Bathtub did not drain properly. All in all it was the best value for price but could have been a tad better especially for the Marriott chain.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Ottawa Downtown Thank you very much for your reply. I am happy to hear that the staff were extremely helpful, but terribly disappointed to hear about the deficiencies in your room. I will speak to the housekeeping manager to ensure we correct this for the future.
"Great aside from breakfast"
Great hotel and great service. Breakfast lacked bacon sadly & was very dry and chewy (home fries, pancakes, sausage discs). The eggs were good. Our hotel stay requires a good buffet breakfast so for that reason we will not return.Genuine Hotels.com guest review
"Fits the bill, low quality"
I wasn't impressed with the overall quality of the room. Sheets were loosely fitted, anchored by flimsy straps, the pullout couch wasn't pleasant (ripped underside with fabric falling out that looked like giant dust bunnies). It felt like a cheap hotel to be blunt. The pool and gym however were fine. Bottom line, it's a budget hotel, not particularly […] surprised or disappointed by the experience Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Excellent location, good breakfast, rooms in need of a refresh. Would not stay again unless they upgraded the rooms.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Ottawa Downtown Thank you very much for your comments regarding your stay at the Residence Inn by Marriott in Downtown Ottawa. We are always looking for ways to improve our hotel, however a full refurbuishment is not in the near future. I am very sorry that our decor did not meet your tastes. I will let you know that starting July 28th, we will be replacing the mattresses in the hotel, with hopes of having this completed by the end of August. With this transition we will also be replacing the linen on the beds to keep up with today's expectations of duvets and linen. We hope you will choose our hotel again in the future! Doug
"Ideal location downtown with breakfast buffer"
Parking garage elevator was broken and not told , had to take stroller and 2 kids up down ramp and 2 levels not being told so. Also, garbage and recycling not emptied in room.Genuine Expedia guest review
"old hotel near down town"
the hotel is nice close to down town and very convenient to our visit purpose, but the room is very old, facilities, bathroom and kitchen is in a disappointing condition.Genuine Expedia guest review
Response by Residence Inn by Marriott Ottawa Downtown Dear Guest, I am very sorry to hear that you found our facilities to be dated and not to your taste. We work very hard to ensure that our rooms and furnishings are in the best condition and cleaned to perfection. We are always on the lookout for ways to improve, and we will soon be replacing our mattresses to add comfort to our guest stays. We are also upgrading our internet services and are looking into the idea of replacing our sofabeds as well. Currently we have no plans to renovate our kitchen facilities in the rooms. The most recent revnovations were granite counter tops for this area. Thank you for your insight.
"Excellent location and good value."
Great location - took free shuttle bus to tulips at Dow's Lake. Walked to Byward Market a number of times and have dinner both nights in that area. Cocktails at the Chateau were also good.Genuine Expedia guest review
"very expensive for a teeny, tiny "suite""
I was originally at the Embassy Suites, which was hot like a furnace so we moved to the Residence Inn on Laurier. We paid twice as much for the switch but the room was tiny, the sofa bed was awful, luckily we were able to get a cot for my seven year old. The neighbors, who had adjoining doors to ours cooked curry and onion smelling food our entire two […] night stay. The smell was so strong it stung your eyes. We were moving and had no sleep the other night because of the hot hotel, and wouldn't you know, construction out our window at 5 am! Perfect. Then that night was a Friday night and of course people partying, coming and going slamming doors all night. This was not a good hotel because they were completely over priced for the tiny room, the paper thin doors and walls that let in lots of noise and smelly food. I rate this hotel as not worth it. Read moreGenuine Hotels.com guest review
"Family of 6!"
We had a great time! Loved the room and all the space. It was nice to have the divided rooms to have a bit of privacy. Was at the top end of our budget, but the breakfast included made up the difference. We'd definitely stay here again.Genuine Expedia guest review
"Very nice room.. pool problem"
Suite was perfect since we were 5, didn't use much of it because we only stayed for one night. Breakfast was good too. The only bad thing is that I chose the hotel also because it had a pool. I wanted to use the pool in the evening and the pool was being repaired or something. Kids were disappointed and we could have chosen a not so expensive hotel […] instead. They offered us to use the pool of a hotel around the corner, but it was -18C outside so we didn't go. Read moreGenuine Hotels.com guest review
"If I ever go to Ottawa this is my pick :)"
The room was very spacious and clean. The staff was very helpful and courteous. The breakfast was adequate and tasty. I would just suggest opening the breakfast serving space to allow better flow when guests are serving themselves, make the coffee a little stronger and put less water in the orange juice. If our family ever visits Ottawa again in the […] future Residence Inn by Marriott will be our first pick. Read moreGenuine Expedia guest review
"Good downtown hotel"
This is a dated hotel but it has a decent breakfast included. The hotel's location is good and central.Genuine Hotels.com guest review
OUr stay was over night for my sons birthday, the beds were very uncomfortable. the staff was friendly..Genuine Hotels.com guest review
"They make you feel at home...."
Very clean, great location, friendly staff...Genuine Expedia guest review
The room is nice, clean and neat. Alternative underground parking under city hall cross street.Walking distance to Parliament Hill. We enjoyed our stay in the hotel.Genuine Expedia guest review
"Nice hotel downtown Ottawa"
Clean, large rooms. Downtown location. Great for anyone renting bikes and touring Ottawa.Genuine Expedia guest review
"Spacious Suite and Delicious Breakfast"
Great for families; Excellent service and unbeatable valueGenuine Hotels.com guest review
location was excellent and the service was very good.Genuine Hotels.com guest review
"the residence inn, Marriott"
the hotel was central to the parliament buildings, but the room had a constant annoying leaking faucet and very loud air conditioning, breakfast was average at best.Genuine Expedia guest review
The hotel room was not cleaned even though we did not put any card out to stop the cleaning. The reception gave wrong information to a guest who was told that we had not yet checked in although we had checked in the day before. I missed the meeting.Genuine Expedia guest review
"Service was excellent, mattresses terrible"
One of the only reasons we chose this hotel over others in the same location was the pool. The website should have mentioned that the pool was closed for maintenance. We only got to use it on the last day. The service was exceptional. The buffet breakfast was very good. The rooms were clean. We asked to switch rooms because of the mattress. They moved […] all of our belongings for us but the mattress was just as bad and felt like it was 20 years old. Read moreGenuine Hotels.com guest review
Great place to stay. However buffet breakfast , not very goodGenuine Hotels.com guest review
"Convenient location, close to downtown attractions"
Friendly & helpful staff. Small pool. Clean but dated decor & furnishings. A/C is quite loud. Sofabed is uncomfortable. Overall very practical suite with kitchen and decent breakfast included for family visiting the city. Safe area to walk around at night. Note parking is pricey.Genuine Hotels.com guest review
Clean but dated rooms. Not what i expected from past excellent experience with Marriott chain. Also was bumped from prepaid 1bedroom suite to a smaller studio room due to overbooking by hotel. Not told of change until I complained & showed them my prepaid reservation that clearly stated I had booked a 1 bedroom not a studio.Genuine Hotels.com guest review
Room was not ready at the time of check in which they compensated with free parking. TV in my room was not working. I called the technician, He wasted half an hour and couldn't fix it. The temperature controller of the room was not working. They turned off the washroom exhaust in the morning which was very disappointing. They have the reception at 4th […] floor which makes you confuse because when you enter the hotel there would be no one to help/ guide you. The parking elevator is an antique. I have never seen such a horrible elevator anywhere. *** I would never this hotel to anyone *** Read moreGenuine Expedia guest review
"Large suites with full kitchen great for long stay"
We are a family of 5 with children 6 to 10 years old. The two bed suite had a sofa bed and was very spacious. I thought there was a lot of wasted space. The beds were double beds, which for two adults are not as comfortable but the room could have accommodated two queen beds or two king or any other combination. The mattresses showed their age. We used […] the sofa bed and the bedding (blankets and sheets) was ripped and worn out. The guy at reception was excellent but our cleaning person opened the door at 8 am after a quick knock and we were all sleeping after having arrived at 11 PM the night before. The same cleaning person asked us what time we were leaving when we came out of the room for breakfast. Employees at the breakfast area were excellent. Breakfast is better than most similar hotels as you they actually have ceramic plates and real cutlery. Overall I thought this facility is a bit substandard for a Marriot Residence hotel, however, it was also reflected in the price. Read moreGenuine Expedia guest review
"Nice Hotel walkable to Parliament Hill, Byward mkt"
Good experience overall...will definitely consider staying here again. We booked the 1 bedroom suite with 2 double beds & sofa bed in living room. Kitchen was well equiped(although we didn't use it except for refrigerator for drinks).Genuine Expedia guest review
"Great Family Accomodations"
I had found this hotel on a couple of different searches, and then it was recommended by friends who had stayed there a year before. The location seemed good, the cost seemed fair, and the amenities were what we were looking for. We were pleasantly surprised and impressed with almost everything we encountered. The room was plenty of space for a family […] of four, which was great as we stayed for 6 days. The full kitchen was a nice surprise. Two sleeping areas was great when the kids went to bed earlier than the parents. Check in and check out was problem-free and very fast and friendly. The front desk staff was knowledgeable and helpful when we were asking questions of the area or for directions. The breakfast was super with lots of selection, and it was easy to make healthy choices. A second waffle maker would help with the long wait for this item. The rooms and common areas were clean, and we appreciated the option to not always have housekeeping on a daily basis. The location was fabulous - lots of shops and restaurants close by, walking distance to one of the family museums, only 4 blocks to Parliament and the bus tour kiosk. My husband loved have a Timmies on site. I would stay here again in a heartbeat as it met all of our family's needs!!! I would only have two suggestions/comments - a second, lower shelf in the bathroom would provide more vanity space, and a clothesline of some sort to dry bathing suits as the kids swam a couple of times each day. Read moreGenuine Hotels.com guest review
Great location - many things to do within walking distance. Hotel was exceptionally clean and the staff were efficient and friendly.Genuine Hotels.com guest review
"Some good; some not so good"
We initially booked a room that was totally unsatisfactory for 3 people - be warned, the sofabed is awful! As soon as we talked to the hotel manager, he immediately moved us into a fantastic room - literally, within 30 minutes. The hotel location was great - within 10 mins walking to Parliament, Byward Market and the mall. It is connected to a Tim Horton's […] and is within two blocks of the bus stop to get to/from the airport. The staff were friendly - especially those who took care of the breakfast area. They were very fast and efficient. The housekeeping was not great though - I had to call and complain two nights in a row about the fact that they didn't give us enough towels. The room was clean but that was annoying. They also had a good exercise room for a hotel. All in all, it was fine. Read moreGenuine Expedia guest review
Great value - great location- we are coming back to the area in October and will need 2-3 rooms for 2-3 days and will be coming to this hotelGenuine Expedia guest review
Good Hotel, Nice kitchenette...Rooms are spacious and neat..Genuine Expedia guest review
It was a great stay, with most of the central tourist spots near by. The Internet service was by far not the greatest, seeing our mobile devices were constantly being slow to load.Genuine Hotels.com guest review
"Great central location"
The hotel was clean and comfortableand it is in a great location central to a lot of visitor attractions. All rooms ending with 10 look out over a very loud air conditioning fan and the closer to level 5 you are the older it is! We asked to move rooms after the first night as we were in 510 and therefore it was right outside our window - we were given […] the 14th floor which has great views and the noise was much less. So my advice is to go up as far as you can from the street level. Read moreGenuine Expedia guest review
"Excellent Ottawa location"
The hotel is clean, full breakfast included. Great location, reasonable rates.Genuine Hotels.com guest review
"Great location, staff very obliging and helpful."
We were in Ottawa for the Race Weekend and we chose the Residence Inn for it's proximity to the start line on Elgin. Flying in early in the morning from the Maritimes we were tired and were prepared for a noon check in however, the front desk staff gave us a room right away and we were totally grateful. It is one of the things that makes one want to […] return, the little extras that mean a lot. Our room was clean, but pull out bed was rather uncomfortable and well used. No other complaints. Breakfast provided enough options with healthy alternatives. We will book again as soon as we know the dates for next years Race Weekend Read moreGenuine Hotels.com guest review
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