All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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161 Laurier Ave W, Ottawa, ON, K1P5J2, Canada, ‏‎855-239-9485
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4.1 / 5Excellent

Score breakdown (from 212 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Great location, close to many attractions"
Spacious one bedroom for 4 people. The rooms are a little dated but well equipped. We were in Ottawa for the army run weekend. Fantastic location to the start & finish. Walking distance to Sparks St, parliament, Rideau centre, byward market.
Genuine Expedia guest review
Response by Residence Inn by Marriott Ottawa Downtown
Thank you! That is great information to share for potential travelers. I appreciate your time.
Other trip Sep 28, 2014
Gail
CA
3.0 / 5Good
"Excellent staff but room could be better for price"
Staff was extremely friendly and efficient. Location perfect for Ottawa-Gatineau. Decent breakfast. Beds comfortable. My complaints pertain to the cleanliness and bathrooms. Carpet was a bit dirty with hair. Bathtub did not drain properly. All in all it was the best value for price but could have been a tad better especially for the Marriott chain.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Ottawa Downtown
Thank you very much for your reply. I am happy to hear that the staff were extremely helpful, but terribly disappointed to hear about the deficiencies in your room. I will speak to the housekeeping manager to ensure we correct this for the future.
1 night trip Sep 20, 2014
Anthony
CA
4.0 / 5Excellent
"Great aside from breakfast"
Great hotel and great service. Breakfast lacked bacon sadly & was very dry and chewy (home fries, pancakes, sausage discs). The eggs were good. Our hotel stay requires a good buffet breakfast so for that reason we will not return.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Andrew
CA
3.0 / 5Good
"Fits the bill, low quality"
I wasn't impressed with the overall quality of the room. Sheets were loosely fitted, anchored by flimsy straps, the pullout couch wasn't pleasant (ripped underside with fabric falling out that looked like giant dust bunnies). It felt like a cheap hotel to be blunt. The pool and gym however were fine. Bottom line, it's a budget hotel, not particularly surprised or disappointed by the experience
Genuine Hotels.com guest review
2 night trip Jul 17, 2014
Raph
CA
5.0 / 5Outstanding
"Good location"
Great
Genuine Hotels.com guest review
1 night trip Aug 3, 2014
Irshad
CA
2.0 / 5Fair
"Huge Parking Problem"
The Inn has underground parking, and $21/day is charged. Fair enough. But they were more cars than spaces on the weekend we stayed, and so at 11 pm one night, there were cars circling underground hunting for spaces that weren't there. The hotel doesn't tell you ahead of time about their "first come, first served' policy, and so finding overnight parking was a problem at a late hour. The hotel can be recommended ONLY IF parking is not needed.
Genuine Expedia guest review
Response by Residence Inn by Marriott Ottawa Downtown
Hi James, Thank you for your comments after your recent stay with us. We regret that you could not find parking in our garage at night. We usually do not have more cars than the number of car parking spots in the garage as we also use the oversize parking behind the Hotel. The weekend was unusually busy and we had to direct a few guests to a nearby parking area at night. I hope the other services at the Hotel met your needs. My apologies again for the nonavailability of parking spots.
Other trip Aug 4, 2014
James
CA
5.0 / 5Outstanding
"Great room size and location."
Our stay was great. I chose the Residence Inn due to its location, room size/layout and included breakfast and my husband and I were pleased with all 3. The location was great - a short walk from the university and Parliament Hill. Our room was huge, clean and had a perfect layout. Our bedroom was separated from the living room with a door and our suite also included a pull-out bed in the living room. The suite also included a fairly spacious bathroom, dining area and separate kitchen with appliances and cooking utensils. Although we didn't have a long visit in Ottawa, the hotel would have been excellent for a long stay and the large fridge was very handy for holding dinner left-overs and our food/drink cooler (from the long drive there and home). There's also a spacious breakfast room on the main floor with a complimentary buffet breakfast that offered a lot to choose from. We stayed during a very busy weekend and the hotel staff were very friendly and welcoming. We'll definitely plan to stay at the Residence Inn again during our next visit to Ottawa!
Genuine Expedia guest review
Other trip Jul 28, 2014
E.L.
CA
4.0 / 5Excellent
"Close to parliament hill and rideaux canal"
Great location. Nice customer service. Great breakfast buffet. Rooms huge no noise. Beds not very comfy. Pillows too tall.
Genuine Expedia guest review
Other trip Jul 23, 2014
A Traveler
CA
2.0 / 5Fair
Excellent location, good breakfast, rooms in need of a refresh. Would not stay again unless they upgraded the rooms.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Ottawa Downtown
Thank you very much for your comments regarding your stay at the Residence Inn by Marriott in Downtown Ottawa. We are always looking for ways to improve our hotel, however a full refurbuishment is not in the near future. I am very sorry that our decor did not meet your tastes. I will let you know that starting July 28th, we will be replacing the mattresses in the hotel, with hopes of having this completed by the end of August. With this transition we will also be replacing the linen on the beds to keep up with today's expectations of duvets and linen. We hope you will choose our hotel again in the future! Doug
1 night family trip Jul 7, 2014
A Traveler
CA
4.0 / 5Excellent
"Ideal location downtown with breakfast buffer"
Parking garage elevator was broken and not told , had to take stroller and 2 kids up down ramp and 2 levels not being told so. Also, garbage and recycling not emptied in room.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
CA
2.0 / 5Fair
"old hotel near down town"
the hotel is nice close to down town and very convenient to our visit purpose, but the room is very old, facilities, bathroom and kitchen is in a disappointing condition.
Genuine Expedia guest review
Response by Residence Inn by Marriott Ottawa Downtown
Dear Guest, I am very sorry to hear that you found our facilities to be dated and not to your taste. We work very hard to ensure that our rooms and furnishings are in the best condition and cleaned to perfection. We are always on the lookout for ways to improve, and we will soon be replacing our mattresses to add comfort to our guest stays. We are also upgrading our internet services and are looking into the idea of replacing our sofabeds as well. Currently we have no plans to renovate our kitchen facilities in the rooms. The most recent revnovations were granite counter tops for this area. Thank you for your insight.
Other trip May 18, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent location and good value."
Great location - took free shuttle bus to tulips at Dow's Lake. Walked to Byward Market a number of times and have dinner both nights in that area. Cocktails at the Chateau were also good.
Genuine Expedia guest review
Other trip May 17, 2014
A Traveler
CA
2.0 / 5Fair
"very expensive for a teeny, tiny "suite""
I was originally at the Embassy Suites, which was hot like a furnace so we moved to the Residence Inn on Laurier. We paid twice as much for the switch but the room was tiny, the sofa bed was awful, luckily we were able to get a cot for my seven year old. The neighbors, who had adjoining doors to ours cooked curry and onion smelling food our entire two night stay. The smell was so strong it stung your eyes. We were moving and had no sleep the other night because of the hot hotel, and wouldn't you know, construction out our window at 5 am! Perfect. Then that night was a Friday night and of course people partying, coming and going slamming doors all night. This was not a good hotel because they were completely over priced for the tiny room, the paper thin doors and walls that let in lots of noise and smelly food. I rate this hotel as not worth it.
Genuine Hotels.com guest review
2 night trip Apr 24, 2014
Sharon
CA
5.0 / 5Outstanding
"Family of 6!"
We had a great time! Loved the room and all the space. It was nice to have the divided rooms to have a bit of privacy. Was at the top end of our budget, but the breakfast included made up the difference. We'd definitely stay here again.
Genuine Expedia guest review
Other trip Apr 14, 2014
Jody
CA
5.0 / 5Outstanding
"Very nice room.. pool problem"
Suite was perfect since we were 5, didn't use much of it because we only stayed for one night. Breakfast was good too. The only bad thing is that I chose the hotel also because it had a pool. I wanted to use the pool in the evening and the pool was being repaired or something. Kids were disappointed and we could have chosen a not so expensive hotel instead. They offered us to use the pool of a hotel around the corner, but it was -18C outside so we didn't go.
Genuine Hotels.com guest review
1 night family trip Mar 22, 2014
A Traveler
CA
5.0 / 5Outstanding
"If I ever go to Ottawa this is my pick :)"
The room was very spacious and clean. The staff was very helpful and courteous. The breakfast was adequate and tasty. I would just suggest opening the breakfast serving space to allow better flow when guests are serving themselves, make the coffee a little stronger and put less water in the orange juice. If our family ever visits Ottawa again in the future Residence Inn by Marriott will be our first pick.
Genuine Expedia guest review
Other trip Mar 17, 2014
Marcia
CA
4.0 / 5Excellent
"Good downtown hotel"
This is a dated hotel but it has a decent breakfast included. The hotel's location is good and central.
Genuine Hotels.com guest review
2 night business trip Feb 23, 2014
A Traveler
CA
4.0 / 5Excellent
OUr stay was over night for my sons birthday, the beds were very uncomfortable. the staff was friendly..
Genuine Hotels.com guest review
1 night trip Jan 26, 2014
natasha
CA
4.0 / 5Excellent
"They make you feel at home...."
Very clean, great location, friendly staff...
Genuine Expedia guest review
Other trip Dec 7, 2013
Yves
CA
5.0 / 5Outstanding
"Hotel downtown"
The room is nice, clean and neat. Alternative underground parking under city hall cross street.Walking distance to Parliament Hill. We enjoyed our stay in the hotel.
Genuine Expedia guest review
Other trip Nov 11, 2013
Leo
CA
4.0 / 5Excellent
"Nice hotel downtown Ottawa"
Clean, large rooms. Downtown location. Great for anyone renting bikes and touring Ottawa.
Genuine Expedia guest review
Other trip Nov 6, 2013
A Traveler
CA
5.0 / 5Outstanding
"Spacious Suite and Delicious Breakfast"
Great for families; Excellent service and unbeatable value
Genuine Hotels.com guest review
1 night trip Oct 26, 2013
A Traveler
CA
4.0 / 5Excellent
location was excellent and the service was very good.
Genuine Hotels.com guest review
2 night trip Oct 12, 2013
The Hart family
CA
3.0 / 5Good
"the residence inn, Marriott"
the hotel was central to the parliament buildings, but the room had a constant annoying leaking faucet and very loud air conditioning, breakfast was average at best.
Genuine Expedia guest review
Other trip Oct 1, 2013
A Traveler
CA
2.0 / 5Fair
"Ottawa downtown"
The hotel room was not cleaned even though we did not put any card out to stop the cleaning. The reception gave wrong information to a guest who was told that we had not yet checked in although we had checked in the day before. I missed the meeting.
Genuine Expedia guest review
Other trip Sep 28, 2013
Ashok
CA
3.0 / 5Good
"Service was excellent, mattresses terrible"
One of the only reasons we chose this hotel over others in the same location was the pool. The website should have mentioned that the pool was closed for maintenance. We only got to use it on the last day. The service was exceptional. The buffet breakfast was very good. The rooms were clean. We asked to switch rooms because of the mattress. They moved all of our belongings for us but the mattress was just as bad and felt like it was 20 years old.
Genuine Hotels.com guest review
3 night family trip Aug 24, 2013
Melissa
CA
4.0 / 5Excellent
Great place to stay. However buffet breakfast , not very good
Genuine Hotels.com guest review
2 night romance trip Aug 23, 2013
A Traveler
CA
4.0 / 5Excellent
"Convenient location, close to downtown attractions"
Friendly & helpful staff. Small pool. Clean but dated decor & furnishings. A/C is quite loud. Sofabed is uncomfortable. Overall very practical suite with kitchen and decent breakfast included for family visiting the city. Safe area to walk around at night. Note parking is pricey.
Genuine Hotels.com guest review
1 night trip Aug 4, 2013
A Traveler
CA
3.0 / 5Good
Clean but dated rooms. Not what i expected from past excellent experience with Marriott chain. Also was bumped from prepaid 1bedroom suite to a smaller studio room due to overbooking by hotel. Not told of change until I complained & showed them my prepaid reservation that clearly stated I had booked a 1 bedroom not a studio.
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
A Traveler
CA
1.0 / 5Poor
"Not recommended"
Room was not ready at the time of check in which they compensated with free parking. TV in my room was not working. I called the technician, He wasted half an hour and couldn't fix it. The temperature controller of the room was not working. They turned off the washroom exhaust in the morning which was very disappointing. They have the reception at 4th floor which makes you confuse because when you enter the hotel there would be no one to help/ guide you. The parking elevator is an antique. I have never seen such a horrible elevator anywhere. *** I would never this hotel to anyone ***
Genuine Expedia guest review
Other trip Aug 2, 2013
Amir
CA
3.0 / 5Good
"Large suites with full kitchen great for long stay"
We are a family of 5 with children 6 to 10 years old. The two bed suite had a sofa bed and was very spacious. I thought there was a lot of wasted space. The beds were double beds, which for two adults are not as comfortable but the room could have accommodated two queen beds or two king or any other combination. The mattresses showed their age. We used the sofa bed and the bedding (blankets and sheets) was ripped and worn out. The guy at reception was excellent but our cleaning person opened the door at 8 am after a quick knock and we were all sleeping after having arrived at 11 PM the night before. The same cleaning person asked us what time we were leaving when we came out of the room for breakfast. Employees at the breakfast area were excellent. Breakfast is better than most similar hotels as you they actually have ceramic plates and real cutlery. Overall I thought this facility is a bit substandard for a Marriot Residence hotel, however, it was also reflected in the price.
Genuine Expedia guest review
Other trip Jul 30, 2013
Nicole
CA
4.0 / 5Excellent
"Nice Hotel walkable to Parliament Hill, Byward mkt"
Good experience overall...will definitely consider staying here again. We booked the 1 bedroom suite with 2 double beds & sofa bed in living room. Kitchen was well equiped(although we didn't use it except for refrigerator for drinks).
Genuine Expedia guest review
Other trip Jul 30, 2013
Pooja
CA
5.0 / 5Outstanding
"Great Family Accomodations"
I had found this hotel on a couple of different searches, and then it was recommended by friends who had stayed there a year before. The location seemed good, the cost seemed fair, and the amenities were what we were looking for. We were pleasantly surprised and impressed with almost everything we encountered. The room was plenty of space for a family of four, which was great as we stayed for 6 days. The full kitchen was a nice surprise. Two sleeping areas was great when the kids went to bed earlier than the parents. Check in and check out was problem-free and very fast and friendly. The front desk staff was knowledgeable and helpful when we were asking questions of the area or for directions. The breakfast was super with lots of selection, and it was easy to make healthy choices. A second waffle maker would help with the long wait for this item. The rooms and common areas were clean, and we appreciated the option to not always have housekeeping on a daily basis. The location was fabulous - lots of shops and restaurants close by, walking distance to one of the family museums, only 4 blocks to Parliament and the bus tour kiosk. My husband loved have a Timmies on site. I would stay here again in a heartbeat as it met all of our family's needs!!! I would only have two suggestions/comments - a second, lower shelf in the bathroom would provide more vanity space, and a clothesline of some sort to dry bathing suits as the kids swam a couple of times each day.
Genuine Hotels.com guest review
5 night family trip Jul 14, 2013
Kristin M
CA
5.0 / 5Outstanding
"Wonderful stay"
Great location - many things to do within walking distance. Hotel was exceptionally clean and the staff were efficient and friendly.
Genuine Hotels.com guest review
1 night trip Jul 14, 2013
Jo-Ann
CA
3.0 / 5Good
"Some good; some not so good"
We initially booked a room that was totally unsatisfactory for 3 people - be warned, the sofabed is awful! As soon as we talked to the hotel manager, he immediately moved us into a fantastic room - literally, within 30 minutes. The hotel location was great - within 10 mins walking to Parliament, Byward Market and the mall. It is connected to a Tim Horton's and is within two blocks of the bus stop to get to/from the airport. The staff were friendly - especially those who took care of the breakfast area. They were very fast and efficient. The housekeeping was not great though - I had to call and complain two nights in a row about the fact that they didn't give us enough towels. The room was clean but that was annoying. They also had a good exercise room for a hotel. All in all, it was fine.
Genuine Expedia guest review
Other trip Jul 10, 2013
A Traveler
CA
4.0 / 5Excellent
"Great value"
Great value - great location- we are coming back to the area in October and will need 2-3 rooms for 2-3 days and will be coming to this hotel
Genuine Expedia guest review
Other trip Jul 9, 2013
A Traveler
CA
4.0 / 5Excellent
"Excellent Hotel"
Good Hotel, Nice kitchenette...Rooms are spacious and neat..
Genuine Expedia guest review
Other trip Jul 7, 2013
A Traveler
CA
4.0 / 5Excellent
"Residence inn."
It was a great stay, with most of the central tourist spots near by. The Internet service was by far not the greatest, seeing our mobile devices were constantly being slow to load.
Genuine Hotels.com guest review
3 night family trip Jun 28, 2013
A Traveler
CA
4.0 / 5Excellent
"Great central location"
The hotel was clean and comfortableand it is in a great location central to a lot of visitor attractions. All rooms ending with 10 look out over a very loud air conditioning fan and the closer to level 5 you are the older it is! We asked to move rooms after the first night as we were in 510 and therefore it was right outside our window - we were given the 14th floor which has great views and the noise was much less. So my advice is to go up as far as you can from the street level.
Genuine Expedia guest review
Other trip Jun 11, 2013
Jo
GB
5.0 / 5Outstanding
"Excellent Ottawa location"
The hotel is clean, full breakfast included. Great location, reasonable rates.
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
A Traveler
CA
4.0 / 5Excellent
"Great location, staff very obliging and helpful."
We were in Ottawa for the Race Weekend and we chose the Residence Inn for it's proximity to the start line on Elgin. Flying in early in the morning from the Maritimes we were tired and were prepared for a noon check in however, the front desk staff gave us a room right away and we were totally grateful. It is one of the things that makes one want to return, the little extras that mean a lot. Our room was clean, but pull out bed was rather uncomfortable and well used. No other complaints. Breakfast provided enough options with healthy alternatives. We will book again as soon as we know the dates for next years Race Weekend
Genuine Hotels.com guest review
3 night trip with friends May 24, 2013
RunningMate
CA
4.0 / 5Excellent
"Neat and clean hotels"
Very meet and clean Nice spacious rooms Very convenient to all near by attractions
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
CA
4.0 / 5Excellent
"Plaisant stay"
It was a vert plaisant stay at thaïs hotel. Fêlé like home. À lots of place. Just a little thing , the bathroom need a bit of upgrade. It's was clean but old.
Genuine Expedia guest review
Other trip May 5, 2013
Nicole G
CA
4.0 / 5Excellent
"Close to the best of Ottawa!"
Conveniently close to all we wanted to see! Great hotel staff and wonderful complimentary breakfast. Pullout sofa bed not the best though.
Genuine Hotels.com guest review
2 night trip Apr 27, 2013
Gnomeontheroam
CA
1.0 / 5Poor
"WOW"
It could have been better the pool wasn't working, the elevator quite, an alarm went off in middle of night, The guy at reception was rude, rambled on about how long he has worked there. ( I don't care). We got a ticket for being parked out front because they didn't ask if we where staying at the hotel. They couldn't even follow simple instructions, like " can you cancel our wake-up call" or "can we have a kettle so we can make our tea".( how many times do you have to ask!) I won't be staying there again!
Genuine Expedia guest review
Other trip Apr 30, 2013
A Traveler
CA
5.0 / 5Outstanding
"Close to all must see sights"
Excellent hotel location
Genuine Hotels.com guest review
2 night trip with friends Apr 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great!"
Been to this hotel a couple of times and have had great experience/service.
Genuine Expedia guest review
Other trip Apr 15, 2013
Marianne
CA
3.0 / 5Good
"Great stay, few difficulties."
I had a great stay at Residence Inn in Ottawa. The continental breakfast was very good and super convenient. The onsite Tim Hortons was also great. I had minimal complications with the free wifi. The staff were all friendly, and our room was clean. The parking situation was not good. Without warning before our arrival we discovered that the hotel's parking lot was under construction. They offered 2 suggestions for parking upon check-in, but they were not situated close to the hotel, and one didn't offer in-out privileges. We were not apologized to for the inconvenience, and were offered no compensation for the inconvenience the parking situation provided us with. As most 24 hour parking lots in the vicinity are 24 hours, 5am-5am, or 6am-6am, we were forced to wake up early in the morning and walk to our vehicle to ensure validity of our parking pass so we wouldn't be charged upwards of $70. I could speak of the parking inconvenience for hours, and I would suggest choosing another hotel in the vicinity until the parking lot construction is complete, unless you look into other places to park prior to arrival. Other than this issue, I was quite pleased with my stay and impressed by how close everything is, being able to walk to Parliament, shopping centres and restaurants.
Genuine Hotels.com guest review
2 night family trip Mar 29, 2013
A Traveler
CA
4.0 / 5Excellent
"Weekend retreat"
As described? Nice room. Good location. Shame there was no parking on site due to repairs. Breakfast was OK get down early to avoid the rush.
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
CA
4.0 / 5Excellent
"nice place downtown in Ottawa"
Great service,nice breakfast,big clean rooms,parking under construction so must park a few blocks away. Would stay there again.
Genuine Expedia guest review
Other trip Apr 1, 2013
A Traveler
CA
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