""Spokane, we wish we knew ye""
This was a stop-over night for us between Billings, MT and our ultimate destination of Seattle. The hotel was convenient from the freeway, they had a nice breakfast with a secluded patio out back which was nice, but the pool was just a tad on the cool side and was pretty small. In addition, the filter cover on the bottom of the pool was unusually high […] and not rounded, and I stubbed my toe and now sport a black and blue toe. Otherwise, the room was clean, and the staff and clientele seemed like fine, upstanding citizens. This was our first time through the area, but the non-immediate area looked a little depressed. However, there were office buildings around us, so it did not feel unsafe at all. We took a quick look at Gonzaga and took the tram over the waterfalls downtown, which was kind of cool... we just weren't able to spend much time downtown becasue we had to high-tail it to Seattle. Bottom line: clean hotel with reasonably comfortable beds and a decent breakfast, which is exactly what we were looking for. Read moreGenuine Hotels.com guest review
"Great place to stay"
Staying at this hotel was like being at home! The staff was wonderful, nice and easy to talk to. We loved everything about it.Genuine Expedia guest review
"Mix up at hotel"
Quality, people, etc. were great! We booked two rooms under same name and were to be next to each other. One room had a couple extra letters added onto the last name which resulted having rooms being on different floors. Hotel was able to get us on same floor but not close to each other.Genuine Hotels.com guest review
Good location near highway. Breakfast buffet is low key and fresh. Staff are friendly and helpful.Genuine Expedia guest review
Very nice hotel with great staff.Genuine Hotels.com guest review
Front desk personnel were fantastic and friendly. Took the time to help me book another room in a different city. Great breakfast! Also enjoyed they placed us in a location with no screaming kids :)Genuine Hotels.com guest review
"Great place to stay"
Every thing was ok. Easy on & off the freeway,very quiet, regular hot breakfast with an added canned peaches & cottage cheese which we enjoy. The staff was friendly, in fact maybe a little too friendly. The guy that checked us in even suggested a rewards card which he took the time to sign me up for, but he seemed just a little too nosy for my comfort. […] Some people are like that so I brushed it off but it almost made me feel like he was judging us to see which room he would put us into. The beds are a little too soft, and every thing but the carpets was very clean. Maybe this site gets a lot more usage being in a big city like Spokane and it being a college town, but I didn't think it was up to par with most of the Holiday Inn Express I usually stay at. Read moreGenuine Expedia guest review
"LOVE the mascot...their rescue dog!"
Very friendly staff. Great warm and inviting lobby, comfy rooms, HOT hot tub(yeah!) Also, they have an absolutley beautiful dog that is the hotel's, he was a rescue animal from a local shelter, he's been there seven years and the staff look after him...he was so mellow and laid around but made it feel like home.Genuine Expedia guest review
"Nice hotel, good value"
Check in went smoothly. The girl at the reservations desk was very pleasant. The room was comfortable and clean. The breakfast was decent but the eggs were extremely salty, perhaps they should check into this. The location is about a 5 minute drive from the Spokane Valley Mall, it's a good central location if you're there to shop. I would definitely […] stay there again. Read moreGenuine Hotels.com guest review
"Holiday Inn Express in Spokane Valley"
Our stay was great! The lady that checked us in was wonderful and full of information regarding places to eat, types of food, and cost. The room was spotless and the beds were incredibly comfortable! The only complaint we had was the gentleman at the front desk when our key didn't work was not very friendly to my colleague. Despite that one interaction […] the rest of the staff were friendly and willing to help out in any way needed. Also the hotel is conveniently located a few minutes from the mall and other stores such as Safeway! Read moreGenuine Hotels.com guest review
Only booked for one night but decided to stay one more night and the desk clerk did everything she could to make it possible not to change rooms. We got to stay in the same room and were very happy. The rooms are clean and comfortable . The hotel service was great, the breakfast was good. I can not complain about one single thing. Would not hesitate […] to stay there again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Spokane-Valley Wow! Thank you! Both for staying with us and for writing an honest review! Our mission is to Impress Guests and it sure seems we accomplished that with you! I'm very glad you enjoyed your stay and everything about it! We hope to see you again!!! Safe Travels!
"Nice family hotel"
Nice quiet room. Comfortable beds. Clean. Decent breakfast included. Very welcoming front desk staff. Short drive to Spokane Valley mall.Genuine Expedia guest review
Response by Holiday Inn Express Spokane-Valley Thank you so much for your review! Our mission is to Impress Guests and it seems that we did just that with you! I'm glad you enjoyed your stay and we hope to see you on your next trip through Spokane! Safe Travels!
Rooms were fine, wish the cleaning staff would clean earlier in the day instead of late afternoon. Also wish the breakfast was served until 10 on weekdays. Never did have breakfast there.Genuine Expedia guest review
Response by Holiday Inn Express Spokane-Valley Thank you for taking the time to write a review. I apologize we were unable to get to your room first thing in the morning. We try to accommodate our guests needs, and I'm sorry we were unable to do that with you. I certainly hope you will give us another opportunity! Safe Travels!
"Hotel near highway. Pet friendly."
Excellent customer service. Front desk was exceptional. Pet friendly.Genuine Expedia guest review
Response by Holiday Inn Express Spokane-Valley Thank you so much for staying with us and for a great review. I am glad you enjoyed your stay and I will pass the kudos along to the team. Thank you again and safe travels!
"Ok for a simple night"
Hotel staff were friendly and welcoming . Hotel itself was ok, beds were sagging and room furniture was quite beat up. Dust and dirt was very apparent around the tv area and dresser . Look to have not been cleaned in quite some time. This was our second stay and would not return.Genuine Expedia guest review
Response by Holiday Inn Express Spokane-Valley Thank you for staying with us, and for taking the time to write a review. I am sorry to read that your room was less than perfect. I will forward your comments to our Executive Housekeeper for review. I would like to let you know that this fall/winter we will be remodeling the rooms! Thank you again and safe travels
"excellant location hotel"
we only had 1 full day there @ it was raining,and on a sunday not a lot to do the mall was across the street,rapid transet was there as well.we came from spokane on amtrak which was late by 3 hrs which ment a 4am till 10am trip the hotel had a room available early and the beds were so comfortable our stay was beautiful.good food,good service.Genuine Expedia guest review
The out side of the hotel and the lobby must have been renovated in the last few years but the room was not the rug was old and dirty there is holes in the wallpaper it was disgusting we would have checked back out if all the hotels in the area were not fully booked. we had to take a pet - smoking room so maybe on the other floors the rooms we renovated […] but I would not risk it. Do not stay here!!!! Read moreGenuine Expedia guest review
We were in Spokane Valley for my son's soccer tournament and one of the highlights of our trip was our hotel stay. The staff was friendly and welcoming (including their beautiful dog Penny) and made us feel right at home. Breakfast was great, specially those cinnamon buns! The room was clean and the beds were very comfortable. I really liked coming […] back after a full day of activities to the clean smell and beautiful atmosphere of our hotel. Read moreGenuine Hotels.com guest review
This hotel was nice but the staff were exceptional snd made the stay enjoyableGenuine Expedia guest review
"Great overall hotel pet friendly"
Rooms were quiet and Comfortable pets allowed at hotel no smell of pets, front end very accommodating, pool clean, good value for money, hotel right off of highway. 5 minutes to riverfront park.Genuine Hotels.com guest review
all holiday inn has good pillows. i thought they were the standard but this one was terrible.. luckily we had our own. what on earth are they thinking?Genuine Hotels.com guest review
"good stay but needs renos"
Nice hotel. Decent area and close to interstate. Rooms starting to show age. Got there in the afternoon and wanted to enjoy the pool but they were hosting a girls birthday party. Had to find something else to do since you can't relax with 20 screaming girls. Got a room upgrade into a suite but it was over rated.Genuine Hotels.com guest review
"Excellent place to stay"
The hotel is located just off of I-90, but because of one-way streets, it can be a little confusing to get to. The staff was extremely courteous and friendly, and our reservation package was waiting for us. The free breakfast is quite good and there is a selection of hot food. I highly recommend this HotelGenuine Hotels.com guest review
This hotel went above and beyond what we ever would have expected. We were chosen as the guests of the day and upgraded to a suite along with goody basket. Thank you for a wonderful stay!Genuine Hotels.com guest review
"Excellent place to stay"
I liked the hotel very much and will stay there againGenuine Hotels.com guest review
"Easy access to airport"
It satisfied all our requuirementsGenuine Hotels.com guest review
"Fantastic Customer Service!"
Very impressed with how wonderful the staff was. They were all very helpful, cheerful and genuinely nice. They actually seemed to be happy to be at work and that they enjoyed their work. Really impressed us!Genuine Hotels.com guest review
"Great Location, but understaffed."
We stayed three nights and the room was clean comfortable and house cleaning was great!!!! It's right by spokane valley mall and maybe 15 minutes from downtown. But the staff at the front desk were usually away from the desk. When we checked in their was a line up of 4 of us and no one at the desk. Phoned to get someone there and it took them about […] 5 minutes after that to come down. Twice when no one was around I approached the front desk and was asked to wait as they stared at their computer. The staff was friendly but they need more of them!!!!!!! Read moreGenuine Hotels.com guest review
Everything was great, except the front desk person( not personable, not friendly).Genuine Hotels.com guest review
very pleasant stay. and Swan at the front desk was very helpful as everyone wasGenuine Hotels.com guest review
It was fine.Genuine Hotels.com guest review
The cleaning person knocked three times before 10:30am to ask if she could clean the room - we didn't have to be out until 11! Otherwise it was a great place to stay.Genuine Hotels.com guest review
We enjoyed our stay very much.We were surprised by the close proximity to both the Mall and costco. It would be nice to have robes to go to the pool. The swimming pool could be warmer for more comfort. Bill &Joan/calgary Ab.Genuine Hotels.com guest review
front desk staff need some improvement on there personalitys, but the hotel was fine and would stay there again. my daughter left her pillow and the staff were to contact me and have not yet..Genuine Hotels.com guest review
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