"Location is fantastic"
This hotel is a little difficult to drive to, and a bit confusing in the fact that there is a Holiday Inn right down the alley. We had two rooms in our party - one king suite and one double queen room. Both were adequate and comfortable. The heater in our room made very strange noises in the middle of the night, so we had to turn it off. The supply […] water line to the sink in the queen room had a major leak that required some 'McGyver-ing' in the middle of the night. The carpet in the king room wasn't very clean, but what hotel does have clean carpet? Read moreGenuine Expedia guest review
The hotel was clean. The rooms are small. The shower curtain kept going in the toilet. We stayed on the 5th floor and they put kids above us jumping and running. Was so loud for hours. We ended up calling security. He stopped it for about 15 minutes. We plan to not stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Gail, I regret that your stay was less than satisfactory. I hope you give us another chance to show you that this is a rare occurrence and most of the time our guests are satisfied with their stay. Thank you for your feedback we appreciate you taking the time to share your comments. Thank you, Gerald Garcia General Manager
"Hot breakfast, indoor pool, comfy beds & pillows"
Close to Space Needle, Chihuly Glass Garden and Museum, so much more. Decent, hot buffet breakfast with eggs, bacon, sausage, waffles, hot or cold cereals and a wide variety of sweet rolls and bagels. Really liked that on the bed the pillow cases were embroidered with "Soft" or "Firm" which was a nice, unexpected detail. Advertised at a special rate […] of $119 per night which I felt was a good deal since I wanted to be in this area but upon booking here turned out to have a $34 fee added on turned this into a $150+ stay, which I was NOT happy about, not such a great deal. I expected a hotel tax but a $34 booking fee??? Read moreGenuine Hotels.com guest review
Room was clean, they charge a $10 parking fee but it may be worth it because they hire security to watch the parking lots. It's down town and they warn not to leave valuables in the car.Genuine Hotels.com guest review
"Previous reviews were spot on"
The hotel was clean, employees friendly and helpful. My son and I stayed an unexpected second night, and rebooked through Hotels.com. per suggestion of the front desk clerk. Our rooms were clean and beds were comfortable. The second night our room was on the top floor, and it seemed the hot water had a more difficult time getting to the shower :) The […] Rapid Check-Out was slipped under the door each following morning, and our the only expected "incidental" was for parking. I am still sorting this out with my credit card company, as the bill enclosed lists both a charge AND a credit for the same amount, resulting in a 0.00 balance, which I have read as "free parking." I am guessing this is probably not the case, and it's just an additional fee, but I believe this should read "your credit card was charged" instead. Nonetheless, secure parking is a great value, and convenience, so if I am incorrect, will drop the challenge. We did not have continental breakfast, instead opting for local restaurants. The in-room coffee was not what you would expect in Seattle, the city of great coffee. There should be a better product offered for that eye opener. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Dear Traveler, Thank you for you review, I am sorry the coffee was not to your liking but as you said this is the city of great coffee and sometimes we have to toe the line of corporate. As for the rooms I am happy to hear you found the comfortable. We try and maintain a higher level of service not only with staff but with our product as well. Thank you, Gerald Garcia General Manager
"Convenient to the sites."
The only disappointment was that the pool was closed due to some mechanical problem.Genuine Hotels.com guest review
"Great Price - Great Hotel - Great City!"
It was our first time in Seattle and this hotel was just what we were looking for. Within walking distance of downtown, the Space Needle and the monorail. The breakfast was great, the beds were very comfortable and the staff was (for the most part) very helpful. When we first arrived, we were placed in a smoking room, despite my request for non-smoking. […] The girl who checked us in told me that there was nothing that could be done as the hotel was all sold out. After a few hours in the room, we went back downstairs to see if anything could be done - the room smelled horrible. A different girl looked into it and was able to switch us to a non-smoking room. I wish I knew her name because she was extremely friendly and helpful. After that, our stay was perfect! We would definitely stay again. Read moreGenuine Hotels.com guest review
"Great Place to stay in the middle of it all"
The hotel was very nice and clean, our room had a big stain on the floor but other than that the room was great, staff was pleasant as well. Only problem I had was that I needed change for the soda machine but was told they didn't do that, that I would need to purchase something from their "store" so I bought some soda that would have only cost me a […] dollar from the machine but ended up paying $1.25 for each of my sodas. Other then that all was good I will stay here again on my next trip. Read moreGenuine Hotels.com guest review
"Front desk extremely helpful"
The room was clean upon arrival, but the day to day cleaning of our room left a lot to be desired over the three nights we stayed. There were some concerns about room break ins. I met a woman by the elevator that was waiting for the police to make a report. Her room had been broken into and her luggage destroyed. She informed us someone else had their […] laptop stolen from their room that as well. We packed up and took all of our belonging each day when we went out. The location is convenient, we have stayed here before without any issues. They have nice breakfast. The front desk is extremely helpful. Read moreGenuine Hotels.com guest review
"You get what you pay for"
As far as value for money goes, I would say that is exactly what I go at this hotel. Its in the shadow of he Space Needle and Science Center; which is a must visit, even if you are in the city for one day.The staff were polite, and helpful, although I did not appreciate housekeeping knocking on my door, "early " - I am a late sleeper, so i do not get […] a move in until after 10:00.. The Marketplace on the bottom of Pike street is about 20 minutes away, walking, there are two bus stops near the hotel and the monorail station is about five to ten minutes walking distance. The hotel does not have, half day fees, but will check you out as late as three p.m. and keep you luggage in storage for guests who have a late night flight. Read moreGenuine Hotels.com guest review
"This place was close to my office"
Its a decent hotel. Though I think the amount they charge is more compared to the facilities. Breakfast was not that great .I ate almost the same breakfast everyday. I would prefer hyatt place very close to this hotel above this one anyday.Genuine Expedia guest review
"Good experience in this hotel"
I have conference at Conventional center and thus booked this hotel. It is quite close to both my conference center and many other place of interests.Genuine Expedia guest review
"Hotel close to major attractions."
We looked for a hotel at a reasonable rate that was close to attractions and the city that had car parking at reasonable cost ($10) and offered a good standard along with a breakfast. This Holiday Inn offered all these things from the web site and delivered just that. The staff were helpful and offered advice on what to do and see. While our room did […] not have a view and being on the second floor it just looked across the drive at an other building it did not disturb us as we were out doing things during the day. Read moreGenuine Expedia guest review
"Close to Space needle and Sculpture Park"
It was very close to our areas we wanted to see. The rooms close to the Hwy was very noisey all night. No refrigurator, parking extra $10./night and the neighborhood were the negitives of staying here.Genuine Hotels.com guest review
"Seattle: a "must visit" city."
Comfortable. Nice little restaurant with great tasting food in part of the complex. About 3-4 blocks from the Space needle and museum complex. We did walk back from the market place. Cruise of the harbor was worth the time and money. Seattle was Great. I found no problems with our accommodations and our room had great view of the Seattle Needle.Genuine Expedia guest review
great location, clean. We will book again if we return to Seattle.Genuine Hotels.com guest review
"Great Service and Clean"
We were very happy with our room and our service. Nothing really fancy but very satisfactory for the money. The only down side was the location. It shows as being only 2 blocks from the Seattle Center when you look at the map but with Aurora in between you have to walk around so it is actually about 6 blocks. The street is also very busy and noisy although […] with the window closed you can't really hear it. Good value. Read moreGenuine Hotels.com guest review
good except for going over aurora to centerGenuine Hotels.com guest review
"Nice and restful"
We had a nice view of the city and everyplace we wanted to see was easy to get to.The staff was real friendly, which matters a lot to us.Genuine Expedia guest review
"An example for all hotels."
The room was quite inviting, from the extremely comfortable bed and pillows, to the fridge/microwave/coffee maker, to the excellent counter service at check-in, check-out, and directions in between. Close to the Space Needle and the Chihuly Glass exhibit, within walking distance to downtown and the Westlake Light Rail station. Quiet room, air conditioning. […] Pool and gym were available. Breakfast was AMAZING! Great start to a day of sightseeing. Read moreGenuine Hotels.com guest review
"A nice restful sleep"
We were not there most of the day, but when we were there the staff were very friendly and helpful.They helped with directions and called a cab when we needed one.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you so much for staying with us! I'm glad you had a good time, and I hope we see you again in the future! Warm Regards, Darcy Hambrick General Manager
The staff acted like they were doing us a favor just checking us in. When we checked in we had reserved a room with two beds, and they said they had over book the two bed rooms and all they had left were one queen bed rooms. When I said that we would probably go somewhere else they said we could, but they would still charge us $200.00 for cancelling […] the reservation, so we had to take the one bed room and there was no discount. We had reservations for three days, and the second day housekeeping did not show up to even bring us fresh towels until after 6:30 and wanted to know if they could come back and clean in an hour. The area the hotel is in is not good. When we checked in they asked did we want to find are own parking on the street, somewhere, or park in their garage for the cost of $10.00 per night which they don't list on their web site. Read moreGenuine Hotels.com guest review
"Good Value, Reasonable Cost..."
Located within walking distance of Space Needle and public transit. Very clean and modern inside. Excellent service. Neighborhood has a lot of heavy traffic and road construction, but we had little trouble travelling around the city using public transit busses. This place is a bargain...Genuine Hotels.com guest review
Would have gave it fives all the way down, but Internet did not work, and another guest said she stayed there three days and never worked for her either.Genuine Hotels.com guest review
Nice hotel, clean. Breakfast good but a little crowded on weekends. Easy access to transport to cruise ships.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for sharing your experience! Our breakfast bar does get a bit crowded on our busiest days, but we provide trays and to go bags for those guests who may not find seating right away. I hope that you enjoyed the breakfast fare and your service experience! Please come see us again! Warm Regards, Darcy Hambrick General Manager
"Nice hotel with walking distance to attractins"
Great breakfast to make family stay very easy. We walked to pike palace market and space needle. There is a walgreen cross street which is very convenient.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for staying with us and for taking the time to share your comments! We look forward to hosting you again! Warm Regards, Darcy Hambrick General Manager
My wife and I with out 2 children enjoyed our 4 nights stay at Holiday Inn Vancouver Center. The location was very convenient. We walked to city center, Yaletown, and the False Creek Harbor everyday. Staff was very friendly. Room service was good. Convenience of being steps away from skytrain station and bus stops was great.Genuine Hotels.com guest review
"Stay before and after Alaskan cruise"
Staff extremely pleasant and helpful. Would definitely book again. Close to Pier 66, Pikes Market and Space NeedleGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center I appreciate you choosing our hotel! I'm glad you had a good time, and we look forward to hosting you again! Warm Regards, Darcy Hambrick, GM
"Good value hotel"
A good value - easty 0.7 walk to pike market. nothing fancy, but staff was helpful and nice.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you very much for staying with us! I hope you will come see us again on your next trip to Seattle! Warm Regards, Darcy Hambrick, GM
"Comfortable room, friendly staff"
Title says it all, the room was comfortable an the staff was friendly. Its not a fancy place, but works great for most people. Only complaint was the incredibly packed breakfast room with sub-par food, even for free hotel breakfast. That part could have been better.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for your kind words about our hotel! Please come see us again soon! Warm Regards, Darcy Hambrick General Manager
"Great if you just want to visit the space needle."
It was a good hotel, but it was difficult to get around.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for staying with us and for sharing your comments! With the road work currently going on around our hotel, I can certainly understand how driving in our part of Seattle can be challenging. We do offer a town car service and our front desk staff is knowledgeable about public transportation. We are also within walking distance to most Seattle attractions. I hope that you will come see us again in the future! Warm Regards, Darcy Hambrick General Manager
The gentlemen at the reception desk were very courteous and friendly. The breakfast was outstanding and the serving area was kept very clean and orderly by the ladies working there. I will definitely stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for taking the time to share your experience with us and for recognizing our breakfast staff! I will be sure to share your comments with them! Warm Regards, Darcy Hambrick General Manager
"Short Walk to Everything"
Great place. We were close to everything. We could walk one direction to the Space Needle and in another direction to go shopping, it was perfect. Also, breakfast was good and had a lot of selections. Hotel staff was also very friendly! We enjoyed our stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you so much for staying with us! We are very happy that you enjoyed your stay. Please come visit us again soon! Warm Regards, Darcy Hambrick General Manager
"Convenient location in downtown Seattle"
I had mistakenly reserved a smoking room. I was unable to change it, but the hotel staff was very accommodating to provide an air purifier in the room each day. The location is great for access to the Space Needle and downtown shopping. Parking was convenient and relatively inexpensive compared to other downtown hotels. My only negative comment is regarding […] the business center. It's a small room with two PCs which are not maintained. We needed to print a ticket for an event, which took two separate trips using two separate PCs taking about an hour total. I would recommend this hotel and stay there again in the future. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for choosing our hotel and for recommending us! Our business center is rather simple but we do try to keep it well maintained. I sincerely apologize for any inconvenience you experienced with it. I will certainly work harder to ensure that it our computers and printers are operating as they should be. Sincerely, Darcy Hambrick General Manager
"Clean room and friendly staff"
We found the experience to be good for a single night. Walking distance to the space needle. Good view of it from our window.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you very much! We are so glad you chose our hotel and had a good time. Thanks for sharing! Warm Regards, Darcy Hambrick General Manager
The hotel was neat and well maintained. Breakfast was good. Staff friendly. The location was a mile form city center. Surrounding neighborhood was not the best.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you so much for staying with us! As you may have noticed, the city is revitalizing the South Lake Union area in which our hotel is located. It certainly makes driving in this neighborhood a bit of a challenge. But once the city's efforts are completed, our corner of Seattle will be truly a great place to visit. Within just a few minute's walk from our hotel, you will find a stunning array of trendy restaurants, farmers' markets, museums, and more. The pace at which these changes are happening is breath-taking! Please come back and see what new and exciting improvements Seattle is making!
"The best location for all you hope to see."
Seattle was wonderful; the hotel was great, close to everything with trolleys, shuttles, monorail, availability to taxi's.....or you could walk....it's a walking city. My only thing I think the hotel should monitor more closely is timing of having your room cleaned. We were there four nights and would leave the room sometimes around 9:00 or 10:00 or […] at the latest... noon. Most of the time we would come back around 3:00....the room was not serviced I talked with the front desk personnel; they said they couldn't say what time it would be cleaned....buy at least by 4. When we leave early and request the room cleaned as soon as possible (even after tipping the maid) I would have thought they could have made a better effort. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for taking the time to offer your feedback, and I greatly appreciate your compliments! In order for our housekeeping staff to ensure that guest rooms are ready for our arriving guests, they clean the check-out rooms first. Stay-over rooms are saved for later in the day. That said, however, we are happy to honor any request for room service in the morning. We strive to ensure all of our guests are pleased with our services and cleanliness, so please always let us know what we can improve upon! Thank you, again! Sincerely, Darcy Hambrick General Manager
The room is advertised as new and updated, but then you get there and they give you an old not updated room. NOT COOL.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for staying with us and for offering your candid feedback. We are currently undergoing property upgrades, and we began with the upper three floors of the hotel in March. We have added new furniture, art work,, mini-fridges and microwaves among other exciting changes. The same work for the lower two floors will begin in the fall. By the end of the year, the hotel should be completed. Unfortunately, we cannot guarantee assignments to the upgraded rooms due to our occupancy during peak season. But please come visit us again in the future when our renovation is done! I look forward to hosting you again.
"House keeping help/"
Location was good.Cleanliness was not good.Left items on floor on purpose to see if it would be vacuum,was still on floor when we came back that evening.On the first day i let the front desk know the bathroom fan wasn't working.When we left five days later fan still wasn't working.Front desk personal was nice.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Seattle - City Center Thank you for staying with us during your visit to Seattle, and thank you for bringing the housekeeping issues to my attention. I will be sharing your feedback with my Executive Housekeeper and using it to perform additional training for our room attendants. I hope that this experience does not deter you from staying with us again on future trips to our area! Warm Regards!
"They help shuttle us to the space needle"
They were very helpful......the shuttle us ship forcruise and to space needleGenuine Expedia guest review
"No travel points"
no travel points , because i booked through Expedia..thought this was bogus...2 rooms for 4 days....Pay to parkGenuine Expedia guest review
I booked this room for my kids because they went to a concert. the hotel itself was great, but they made my son put his bebit card on hold for damages, which I understand, to couples in their twenties can damage a room. they did no damage, but they did charge my son 50.00 for us using two different credit cards. They could have called me and I would […] have put my card as collateral...this charge made him low on cash....not complaining, just saying maybe there is a better way? Read moreGenuine Hotels.com guest review
Holiday Inn Express Hotel & Suites at City Center, Seattle fit the bill. The hotel is in a safe urban location with convenient transportation, shopping. The service and attention of the staff is notable, the internet connection and speed is very good. The complimentary breakfast featured a nice selection of traditional and healthy choices. I also love […] checking out at 12:00 noon so that I never fell rushed. This Holiday Inn property was a solid choice for me. Cheers! Read moreGenuine Hotels.com guest review
Room was quite small but the breakfast and front desk service was great.Genuine Hotels.com guest review
Stayed a night stay with our twin 1 year olds, and was worried about the stay. However, the staff was awesome, the room was great, and they provided everything we needed.Genuine Hotels.com guest review
"Close to Seattle Space Needle"
our stay was great and the location was close to the Key Area for the Rihanna Concert we were attending that night.The space needle is also close and is within walking distance. The staff was nice and check in was fast. Only thing i didnt like was that out room did not have a microwave or refrigerator . Plus they charge for parking in the hotel parking […] garage , which i think should have been free and was not told there would be a fee. Read moreGenuine Hotels.com guest review
"Love Holiday Inns"
Great place to stay with kids. Great location. Don't order room service. The Emerald something or other, has really bad food. The morning breakfast provided is great.Genuine Hotels.com guest review
"Uninteresting but very good."
It was a fairly basic hotel, with few additional amenities, but it was clean, the mattress had decent support, the pillows weren't stuffed with sharp-pointed feathers (my personal least favorite thing about hotel pillows, usually), and the staff was friendly and helpful. Room service provided extra towels within three minutes of us asking, which was […] nice. The bathroom was fairly tiny, as one might expect, but the bathtub/shower duo was impressively spacious, slightly larger than a standard household set. Overall, a quite pleasant hotel. Read moreGenuine Expedia guest review
Great renovations ,good management, very clean , parking garage, and a very nice breakfast. Great stay and no one said NO. Pronto restaurant was the best Italian . Tray and Lacari were very helpful and friendlyGenuine Hotels.com guest review
"Good Location and service"
Hotel is located 10 minutes walking from the Space needle, 20 minutes walking from Downtown, several bus lines stops nearby. Great price, location and magnificent service. We arrived early an left very late and at both times, they granted us the courtesy of holding our luggage while we tour Seattle. Highly recommended hotel.Genuine Hotels.com guest review
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