The people are very polite and do their best to help with any issue. The place itself needs work. The cable goes in and out, the interior and exterior grounds need better tending but all in all a decent experience.Genuine Hotels.com guest review
Staff was friendly, room was clean and comfortable. Went in to just get coffee in the morning and ended up eating breakfast. You know it's good when the staff pops in and gets coffee and breakfast!Genuine Hotels.com guest review
Love the mini theater! Had so much fun and was so relaxing!Genuine Hotels.com guest review
I love the placeGenuine Hotels.com guest review
Response by The Mulberry Inn and Plaza at Fort Eustis Thank you so much.
The staff all seemed nice, but not very organized. I won't be staying here again. It is old and needs to be repaired. The seal around our door let in a lot of bugs. The toilet needed a new seal, and our tub was cracked.Genuine Hotels.com guest review
"great for the price"
It had what was needed. Great price and clean!Genuine Hotels.com guest review
Response by The Mulberry Inn and Plaza at Fort Eustis Thank you we appreciate your business.
"great hotel on the way from Pittsburgh to OBX"
As usual, the front desk staff was very friendly and helpful, The room was clean and comfortable and the breakfast was hot, delicious, with a lot of choices. My whole family enjoyed our stay very much.Genuine Hotels.com guest review
Response by The Mulberry Inn and Plaza at Fort Eustis We enjoy your family also thank you for your patronage.
"Rude staff members"
The staff at the main desk had absolute no manners, I was quite shocked at the responses and attitude I got as the customer. Furthermore if your job is working at a hotel do not try to be a life coach for the customer and persuade there judgment life decisions/ relationship situations. All in all it was a mediocre hotel with bad staff.Genuine Hotels.com guest review
Our stay was excellent like last year. The service was excellent. They kept the room clean and outside clean as well. The pool was well kept. Front desk was helpful and pleasant. They would great us when were leaving and returning. Security made sure there was no trouble as well. Highly recommend this inn to everyone.Genuine Hotels.com guest review
The hotel looked clean and we had fresh towels everyday. The only down fall was the second day trash didn't get dumped available there could dust the furniture and fixtures.Genuine Hotels.com guest review
I don't have anything bad to say about this hotel stay. The front desk ladies (and man in the second building) were all very nice, as was the ladies who cooked breakfast in the morning who stood around to make sure everyone was happy with it. I requested a crib and it was already in the room when we got there. I'd stay here again. :-)Genuine Hotels.com guest review
Overall, I think the inn was great with one major exception. I feel you should let people know if they are coming in on a Sunday that the pool is closed on Monday. Our stay was to visit a local amusement park and to relax in the pool after a hot day of trapesing around the park. Once we got there were found out the pool was closed on Monday!! So on […] Tuesday before we were checking out I told my 2 granddaughters that they could take a quick swim before leaving. Low and behold when we got to the pool the gate was locked!! I asked the maintenance man if he could let us in and he said that he was opening it late that morning!! I complained that it had been closed on Monday and he said, "No, it was open yesterday." There is a big sign right beside the gate saying it was closed on Monday!! How were we to know that they decided to leave it open?? They should have notified the guests. Pool was a big reason we stayed there. Read moreGenuine Hotels.com guest review
The staff is courteous, but the place is nothing special. If you are thinking of a cheap, quick place to stay, this maybe your place. The breakfast is nothing special. When we entered the hotel hallway to our room, it really smelled like they used some kind of nasty spray to cover up the smoke smelled hallway. Not much to recommend. Sorry!Genuine Hotels.com guest review
This was a decent enough place to get a good nights sleep during our road trip. The housekeeping could spend a little extra time dusting and wiping the floors in bathroom. The carpet really needs replacing. No elevator (kind of inconvenient since we had quite a bit to lug up to the second floor) All in all it was fine, served its purpose.Genuine Hotels.com guest review
This is my favorite hotel in the area. Have stayed twice and would not stay any where else.Genuine Hotels.com guest review
"So convenient to Ft. Eustis"
Pleasant and comfortable. One floor lamp did not work by a comfortable reading chair but other than that all was perfect. Rates were quite reasonable.Genuine Hotels.com guest review
"Fine for the price"
The room was clean and OK. Being on more of a business trip, I needed a place just to relax and watch TV, but the reception was really bad with a lot of snow and weak digital signals. Had to change rooms for a workable wifi connection. The desk service was helpful and friendly, but I didn't like the breakfast at all.Genuine Hotels.com guest review
Very clean, we ended up with a huge suite, with full size kitchen. Beds could be a little bit more comfortable. Woke up with an achy back but everything was very clean!Genuine Expedia guest review
"Good hotel close to attractions, off beaten path"
Had a good stay for visit to Yorktown. Military personnel present, but very respectful of all of the guests. Great to see military families together.Genuine Expedia guest review
Nice hotel..I enjoyed our stay there and will stay there again when we are in the area.Genuine Expedia guest review
"Worth every penny."
If you want a 150 dollar a night room, then go get it. This hotel has a great price, great location and very nice breakfast. If you consider the breakfast for a family, you have about 60 bucks in your room for the night. Worth the money! If you're the kind of person who complains that their ice cream is to cold, then move on.Genuine Hotels.com guest review
I was looking for someplace near Yorktown and affordable. This one fit the bill. The rooms were quiet and very comfortable. I didn't get a chance to try the pool, but it looked clean and large enough to swim laps. Breakfast was wonderful. I enjoyed the scrambled eggs and yogurt. My husband enjoyed the eggs with biscuits and gravy. The staff helped us […] locate an excellent place for pizza, Luigi's, just down the street. We would return, if we are passing through again. Read moreGenuine Hotels.com guest review
"Newport News VA"
Came down from Colorado for daughters graduation from Ft Eustis army training location couldn't have been better. Breakfast was good, service and staff great. If ever there again, Mulberry Inn will be our first choice:-)Genuine Hotels.com guest review
"Close to family we were visiting"
Nice, convenient.Genuine Hotels.com guest review
I would denifitely stay there again. I can't actually wait to go back. Close Bush Gardens and water park. very attentive and friendly staff. I recommend this place! Very clean rooms and building, great breakfast! And great rates!Genuine Hotels.com guest review
"Quiet, spacious, affordable"
The pool and parking lot are shared with the Holiday Inn next door - but it's never overly crowded. Continental breakfast is fresh and ready each morning, staff is pleasant and helpful. King size bed was very comfortable and our room had a nice wooded view. Blackout curtains make the room completely dark until you're ready for sunlight. There is a game […] room with a pool table, and a theater room with a big screen TV. Really convenient location, all around great place to stay! Read moreGenuine Expedia guest review
The room was small but quite adequate for an overnight stay. The staff was pleasant and helpful. I loved the afternoon popcorn and cookies.Genuine Expedia guest review
We really appreciated the security of the property, especially the locking of the outside doors. We were also very pleased with the full, hot breakfast and with the courtesy and professionalism of the front desk staff. We were pretty disgusted, though, when I was helping my youngest daughter into the shower and found that the cleaning staff had left […] a dirty washcloth from a previous tenant hanging in the shower. The only other downside was that when we arrived for a scheduled late arrival, the air conditioner had not been turned on at all (as in turned completely off - not even a fan when it was in the 80's that day), and the refrigerator was not cooled down. It took a long time to cool the room for us to get to sleep. Read moreGenuine Hotels.com guest review
"Nice hotel close to Fort Eustis gate"
Very friendly staff and great service! Breakfast was included and very good. Thank you for the pleasant stay.Genuine Expedia guest review
"Great location. Price is right."
We love the Mulberry Inn. We have now stayed 4 times and every time they are consistently polite, clean, catering to the customer. This is the only hotel I know of that our family gets excited to visit. The hot breakfast is always wonderful. We have enjoyed the media room immensely.Genuine Hotels.com guest review
great hotel, helpful staff, good continental breakfast included, very clean. only negative was location was a little confusing to findGenuine Expedia guest review
"Very close to the base at Fort Eustis."
If you are visiting family or friends at Fort Eustis you can't ask for better than the Mulberry Inn. We stayed there this past weekend and it was a great stay. Positives- Extremely Clean, Great helpful staff they were gracious enough to put a rush on our room so that we could check in 2 hours early with no complaints.Nice breakfast buffet(Free by the […] way). Close to central attractions like the Fort Eustis base, about 15 minutes away from Busch Gardens. Negatives- None of which were that big of a deal. Not the most up to date amenities. TV was outdated, limited amount of channels, Shared parking lot with The Holiday Inn. This might be a problem during a holiday weekend. But we stayed there on Easter weekend and there was plenty of parking. Overall we really enjoyed our stay at The Mulberry Inn and would recommend it to any of our friends and family. Read moreGenuine Expedia guest review
Nice room. Good wifi.Genuine Hotels.com guest review
"couldn't of been nicer"
I was visiting my son at Ft. Eustis. My flight was earlier than check in. much earlier! When I arrived I was very sick with the flu. The hotel staff got me a room extremely fast. They even checked on me later and brought me ice and ginger ale. I was traveling alone and what a life saver they were. I would recommend ( I already have) this hotel.Genuine Expedia guest review
"Great for the price"
For the price including free breakfast and free wifi it was great. Everything was clean and served its purpose. Would return if we come back to the area Full beds are a bit smallGenuine Expedia guest review
The hotel receptionist was very nice! She treat me awesome! I can't remember her name, but I would love to stay there again! The service was excellent! I loved it!!!! Especially the breakfast, it was delicious. ......Genuine Expedia guest review
"It's a lovely place and we thoroughly enjoyed it!"
We have a very enjoyable time! Very handy to Newport News Park. We had a great hike there and saw lots of wildlife!Genuine Expedia guest review
"Comfy hotel to stay at."
Hotel was accommodating since Expedia screwed up the reservation. Breakfast was typical of hotels but good. Pool table and large exercise room was cool.Genuine Expedia guest review
"Okay for a few nights"
Hotel room was clean and staff was friendly. Walls were very thin so was hard to sleep at night with all the noise.Genuine Hotels.com guest review
The hotel was a very good value, service was superb and the room had more amenities than i needed. on my first over night staythe heat did not adequately heat the room. The coffee maker would not work, and i really needed a cup every morning i wine up.I'm not a morning a hot breakfast was a welcome surprise. IGenuine Hotels.com guest review
"Convenient to all local attractions"
Very surprised by this little gem. For an older place, and one that isn't highly priced, it was extremely clean and up to date. Weight room, aerobic room, theater room, billiards room...couldn't ask for much more. The staff was exceptional, and a full free breakfast every morning.Genuine Expedia guest review
"The only plus, close to Fort Eustus"
Having people with allergies and asthma, we requested a non-smoking room. When we opened the door, we knew immediatly that is was not. They moved us to another room that was non-smoking. We were very tired, after traveling for 2 days to get here. When we were just about asleep, the people in the room above us started running back and forth in their […] room. We had to go to the front desk twice before it stopped, by that time it was after midnight. The staff at the motel was very nice, but this was not at all what we expected. Also, the first day that we were there, no water. The water was off for 6 hours for repairs on a Friday. I would think in the hotel business, that there could have been a better day for repairs. Unless you can't afford anything else, go down the road. Read moreGenuine Expedia guest review
Response by The Mulberry Inn and Plaza at Fort Eustis I do apologize for the smoke smell but I am glad we were able to room move you a non smoking room, as far as the water shut off goes that was a big inconvenience for everyone at the hotel and trust when I say if there was a better way to do that if would have been done, being open 24/7 there would never have been a better day to repair the leak underneath the parking lot. I do believe I met you guys and spoke to yall in the lobby, and thought I resolved all the issues at hand, once again I do apologize and hope you will reconsider and come back again.
"Close to Fort Eustis"
Very friendly staff. Clean room. Close to the highway. Easy access on and off the highway.Genuine Expedia guest review
"Good Location For My Event but..........."
Room was ready when I arrived but the heat was turned off so the room was ice cold. Nice furnishing except the television and remote. The remote needed an iron man to push the buttons to make it work and the service was minimal so not worth turning on. I pulled back the bed covers and thought the bed didn't have fresh sheets on it. It was late after […] 10:00 pm. I brushed the sheets and toe nail clippings fell on the floor. I slept between the covers instead of the sheets as I had to get up early. I explained to the manager the next morning, she apologized and said would fix it. I returned that evening and found bobby pins and dirt on the carpet. The sheets did look changed but you have to question how clean is the room really. A dirty wash clothe had been left in the kitchenette sink, I didn't leave one there. The hotel was quiet and they did allow my service dog without problems. The breakfast was awesome. Read moreGenuine Expedia guest review
Excellent stay, the staff was the best...Genuine Hotels.com guest review
Response by The Mulberry Inn and Plaza at Fort Eustis So Glad to hear Thank you for your business.
"Very nice, would stay there again."
The room was clean. The staff was very friendly and helpful. The location was perfect for me. I would definately stay there again.Genuine Hotels.com guest review
Response by The Mulberry Inn and Plaza at Fort Eustis Thank you so much for the great review, we will be glad to see you again.
"Easy stay, great price"
I stayed at the Mulberry Inn for 4 nights to visit friends that live in the area. Really nice place, nice staff, clean room, comfortable, great price- free WiFi! Just really nice- will definitely stay there again!Genuine Expedia guest review
The Staff was wonderful, but the hotel and room are run down and in need of updating. No blanets on beds, a bra from the previous tenant was in the room, the wallpaper was peeling from the bathroom wall.Genuine Hotels.com guest review
The Mulberry staff was wonderful, however, the hotel itself is very rundown. Carpet is torn in many places, comforter was stained, no blankets on ed. Clothing from previous tenant was in room.Genuine Hotels.com guest review
Overall the stay was good, the personnel was very friendly.Genuine Hotels.com guest review
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