"Just an average stay"
07/07/14 Mike B Yukon, Oklahoma
Went to Holiday inn express and asked for early check-in and they were very accommodating in doing so. The staff was very nice and helpful. Room was clean and roomy. Problems I see with this place is they are trying to get rooms cleaned starting at about 8:30 am, a little early if you ask me. As for the morning breakfast it is your typical hotel breakfast. I did find the taste quality was lacking from other breakfast's I have had. The breakfast area got real crowded and many people just grab food and went to their rooms. Finally someone came around and told people they could go to the conference room but that was too late for some. We have stayed at this hotel before and I forgot how hard the bed was. Not good for me as I had a very poor sleep, the wife did not mind it. Will not be going back to this hotel because of the bed and food.
"Very nice hotel"
07/04/14 markwarr Memphis, Tennessee
Stayed one night the staff was friendly and helpful. The rooms where clean, and one thing you really don't read in reviews is water pressure which mean alot to me, and yes the shower had plenty of pressure. I would suggest to go out for breakfast though, my experience was after taking a bite of my breakfast only to follow up with a big drank of spoiled milk. But it happens should have check before I took a drank. Other than that our experience was nothing but great.
"Very Nice Hotel"
06/11/14 Delmar M Sun Prairie, Wisconsin
Check in and check service was professional and quick. Note, no AAA or AARP discount unless you use the Internet to book your room. We picked them out of the AAA book and arrived without a reservation. Sad no discount. Condition of hotel was very good, modern, and clean. Beds were good and you get two pillows; hard and soft. Good parking, well lit. Room AC was not that good. Had a hard time keeping the room around 70 degrees. It was either too warm or too cold. My only real complaint. We did not sleep well and I attribute it to the room temperature. The TV was good and they use Charter. But the TV comes on in analog mode and using the analog channels. If you pay attention and hit the enter button when the dialog box is telling you what show your watching, the set switches to the high definition channels. Bathroom size is adequate in size but not big. The shower was terrific. No problem with hot water. Excellent water flow from the toilet. The complimentary breakfast selection is excellent. Three or four hot items and you can make your own pancakes. Good selection of other items and the orange juice is not diluted. I would return again but only if I booked online to get my AAA discount.
"Nice last minute stop"
06/10/14 spajnky Carmel
This hotel is right off interstate 44. Not that easy to get to, but worth the effort. The room was clean and the beds were comfortable. The shower spray was wonderful. Breakfast the next day was better than good. And the wait staff was very attentive. An interesting feature is that the hotel offers a breakfast to go bag. Nice touch. My only complaint is that the walls are thin. We must have had some little ones running around all night because the pounding of little feet make it difficult to fall asleep.
When we checked in it seemed ok...until we got to our room. It smelled like a zoo when we opened the door and then, it was the wrong room, not what we reserved. They had nothing else available except offering us a roll away bed for the kids. We left and went to best western at Kirkwood which was great!
"Okay. Improvements needed."
05/27/14 travelerfromIowa22 Iowa
This is a smaller hotel that seems to show it's wear around the edges. The carpet needs to be replaced in the rooms. The toilet took several times to flush a piece of toilet paper. My husband said it's just an older style that takes more water to flush. The water leaked all the way to the carpet from the bathroom. We figure there is a lot of mold under the carpet. The pool is very small and my husband saw poop at the bottom of the pool. The breakfast in the morning was good, BUT they were very overwhelmed with the amount of people eating this specific morning, and the front desk person was running back and forth trying to help stock food. The food was never fully refilled, and we could see where they were trying to warm up food in a microwave as fast as they could. My child never got bacon because they didn't refill it. They do serve chobani yogurt! I also noticed they have soy milk as an alternative to regular milk. The beds were very comfortable! Overall, this is a smaller, older, Holiday Inn Express. If they would do a major renovation, I would probably stay again. Everyone was very nice.
"Remodeled and Clean"
05/13/14 laurachick Fordland, Missouri
This is an older/smaller hotel that has been remodeled. I found it clean id a little dated. The breakfast good with eggs, sausage, biscuits, gravy, bagels, cinnamon rolls, fruit, oatmeal and pancakes.
"Useless General Manager"
05/06/14 Carrie H Mount Vernon, Illinois
I reserved 3 rooms for a conference being held in St. Louis. The conference was cancelled and 2 days later I tried to cancel the rooms. I was able to cancel 1 of the rooms, but was told the other 2 were non refundable, although the reservations were for almost 2 weeks out. I spoke to Allen Schneider the GM and he would not assist. He instead, referred me to "corporate" who was merely a call center that had no authority over the situation. He lied to them and said he followed up with me, which he did not. All of this hassle - just to cancel rooms. I will now have to take this up with the credit card company- and I will win. Save yourself the hassle and stay at the Drury Inn in Fenton with comparable prices and a 6pm cancellatioon policy. You will be much more pleased!
"Super Nice Staff!!!! Very Accommodating!!!!!"
04/08/14 Dee_u05282 Grand Blanc, Michigan, United States
Decided to visit Saint Louis for a spur of the moment spring break get away and I'm so happy that we did. We wanted to stay somewhere that wasn't super busy and family friendly. Not only was this location perfect to meet the needs of our objectives, but we were able to get a Junior Suite with a separate room for a little one. The hotel was clean, the whirlpool bathtub was Heavenly. I couldn't have asked for anything more. Overall, we had fun shopping in Gravois, eating at Sweeties Pies and the barbeque at Bandana's was awesome. Thank you HIE & Suites for the awesome hospitality!!!!
04/02/14 Clara D Springfield, Missouri
I was a walk in on Fri March 28 - Sun March 30 with my boyfriend, his brother, and father and after having an awful experience with a different holiday inn sw rt 66 down the road I left there after booking in hopes of finding another who had 2 rooms available for the weekend. There were 3 ladies working this night, the manager I believe, very kind older lady, with two younger ladies one was new and I want to say she was Australian with another dark haired woman. I wish I could remember the names of all three to give them a shout out. Anyways, the manager was able to get me two rooms and a military discount (as I am an IHG employee but didn't have my verifying card with me but my boyfriend is military) so that was nice. The new girl was so sweet and kind and kept carrying on a conversation with my group while getting us checked in. The manager was wonderful, I know she was working a double shift but still kept her cool and was so friendly. The rooms were very nice and clean, I am a housekeeper as well so I always am looking for imperfections. We left our privacy signs up so the housekeeper didn't have to do more work. ;) I kindly gave her my towels and got fresh ones. Bed was really comfortable and breakfast was delicious and they were kind as well. Overall, glad I left the first place, and went down the road to this place. I will definitely stay here again when I am in St Louis. Thank you for your kind hospitality after I had such a rough time at a previous Holiday Inn.
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