The hotel and staff were outstanding in their service. It was conveniently located off the expressway. A sports bar down the street which was recommended by the hotel was a great place to grab a good, quick meal. The breakfast that was served was one of the best in-house, self-serve breakfasts that we have eaten on the road.Genuine Hotels.com guest review
"Great place to stay for business or pleasure"
Loved the place great staff especially like the fact they had a grill for people to use like the outside setting area.Genuine Hotels.com guest review
"Don't get room 315"
Room 315 door is 5 feet from the ice machine. Other than the noise from that, the room was great, service was great, everything was clean!Genuine Hotels.com guest review
Response by Holiday Inn Express Grand Rapids SW Brian, Thank you for choosing to stay with us on your recent visit to Grandville, MI. I am sorry for the inconvenience of the ice machine being so close to your room. In the future if you call down to the desk they will do everything they can to move you to a room that is more suitable for you. Thank you again for choosing to stay with us and have a great day.
This is our 3rd stay at this hotel in the past year and once again it was a great stay. The beds are so comfortable. The shower is awesome. Nice breakfast in the morning. Helpful friendly service. I can't say anything bad because it was all good. I'll be staying here again later in the year.Genuine Hotels.com guest review
super clean, comfy beds, nice rooms and the best hotel staff I've ever met!Genuine Hotels.com guest review
"Great place to stay!"
Fantastic staff! I cannot say enough about how helpful and kind they were. The hotel was very clean. Comfortable beds.Genuine Hotels.com guest review
"Excellent staff and accomodations"
Very impressed, Outside and Inside where well maintained. super clean, very friendly staff. Had a small fridge and microwave in room. Close to a very nice mall and quiet area.Genuine Hotels.com guest review
everything was great!!!Genuine Hotels.com guest review
"Decent place to stay for a short time"
This hotel is surrounded by basically nothing, but the Rivertown Mall in Grandville is only 5-10 minutes away. There was a blizzard going on which is why I stayed here because I had to be in Grand Rapids the Next day. Everything was comfortable, just not the easiest to access in snow.Genuine Hotels.com guest review
"Easy on and off expressway"
Very friendly professional staff. Clean rooms, very quiet. Could not hear through walls! Cheerful breakfast attendant, good selection.Genuine Expedia guest review
"Spring break pool get away"
Great hotel, great pool area. Very clean. Rooms were big and clean. Best of all is the free breakfast with everything on it not just donuts.Genuine Expedia guest review
"Pool time for adults vs. children"
My daughter who is 15 was told to get out of the pool at 10:30 so that these two other couples could drink their liquor in the jacuzzi. I did lie to him and said that my daughter was 18 so shame on me. But shame on him also. Maybe you guys need to open up a bar to keep the drinkers happy. I paid my bill also but it put a damper on my daughters spring […] break. Will I return to this hotel? Probably not Read moreGenuine Expedia guest review
Response by Holiday Inn Express Grand Rapids SW First, I would like to thank you for choosing to stay at our property over spring break with your daughter. I would like to apologize for the issues you encountered in the pool area when you stayed. Our staff member was simply following our pool procedures that we have setup that after 10:30pm it is adult swim for everyone over 18 years old. I would like to ensure you your daughter did not get kicked out so others could drink liquor in the jacuzzi. I again apologize that your left our hotel unsatisfied with your stay.
Pool could have been cleaned. Lots of guests and so hair in pool. Breakfast was hard to get to and bread items seemed a little hard. Blanket in room clearly needed washed. However room comfortable and staff was niceGenuine Expedia guest review
Response by Holiday Inn Express Grand Rapids SW First, I would like to thank you for staying with us on your recent visit to the area and for providing us with feedback on your experience. I am sorry that you found the pool, your room, and the breakfast area to be in a condition that did not meet your approval. In the next property meeting we will be sure to go over all these issues with our department heads to ensure that this does not happen again. Thank you again for the feedback and have a wonderful day!
Second time we stayed at this location been pleased both times. Our room was clean, the maid did a very nice job. We were very comfortable.Genuine Hotels.com guest review
"Nice hotel but on the costly side"
My stay was nice. The automatic pancake machine kept breaking down and I could not find any meat at breakfast.Genuine Hotels.com guest review
"As expected overall"
I use Holiday Inn Express frequently as they usually offer consistent quality for a reasonable price. This location was as expected, clean, quiet for the most part and comfortable. My only issue would be better sound insulation between the rooms. I enjoyed the breakfast bar, (great coffee) however some bacon would be a welcome addition. There were a […] number of families staying at the hotel, and the smaller children can be rather noisy early in the morning. However this was not a major issue and I would recommend the property overall. Read moreGenuine Hotels.com guest review
The hotel was very nice. Everything was clean. It's just sad that there isn't anything near this location.Genuine Expedia guest review
Overall it was a great place to stay, our only disappointment was that the breakfast had no fruit or breakfast meat. just eggs and bread.Genuine Hotels.com guest review
nice!Genuine Hotels.com guest review
"good location for our week-end activities."
was completely satisfied with our room and the convenience of complementary breakfast, which was a big plus to staying there.Genuine Hotels.com guest review
after a hard day of shopping, it was a great place to walk in to, a cheery fire in the lobby fireplace greeted us. once to our room, we kicked off our shoes, some of us dropped on the bed, tv on. others went down to the hot tub and swimming. it was VERY relaxing and nice. All staff was very pleasant. I would go again! the room was clean, very close […] to the mall. continental breakfast was great. Read moreGenuine Hotels.com guest review
Convenient, clean & friedly service.Genuine Hotels.com guest review
Place was comfortable and they even cleaned off all the snow on our cars.Thank you!!!!Genuine Hotels.com guest review
This hotel is nice because its not too big. Its just out side of Grand Rapids so you can be the in 5 minutes but not stay in the city. The hotel was quiet and Clean. They had a great breakfast! We paid 120.00 for the night. The front desk was helpful as well.Genuine Hotels.com guest review
Best value in the area. So glad we decided to stay in Grandville instead of downtown Grand Rapids. Free breakfast was delicious. Rooms were very comfortable and clean. Would definitely stay here again.Genuine Hotels.com guest review
"2nd stay as great as the first."
This is our second stay at this hotel...so they must be doing something right. We enjoyed our stay as much the second time as we did the first and are looking forward to our next trip. Everything at this hotel is A+ from checkin to checkout, it was clean, comfortable with friendly, helpful staff. We look forward to staying here again.Genuine Hotels.com guest review
"Getting a little expensive"
I've staid here a number of times because of the quality of the motel and its proximity to Grand Rapids. I didn't mind the extra drive to Grand Rapids as it was rather inexpensive to stay there. This time, the price definitely jumped up. At this price, I can stay downtown Grand Rapids. Maybe it was a one time thing, but I'll look a little more closely […] at the hotels downtown first before I book here again. But this hotel is always very nice and the staff super friendly. Read moreGenuine Hotels.com guest review
we did not sleep all night in rm 216 the fan vibrated so loud all night.Genuine Hotels.com guest review
"Very comfortable and clean"
Extremely satisfied. Beds were very comfortable. Breakfast was very good. Pool area was very nice. I will be back to this hotel. Even though it is a bit further away from the mall than the other hotel choices, this one is much nicer for the price. Well worth the extra little drive.Genuine Hotels.com guest review
I went to visit my daughter who attends GVSU and the hotel was conveniently located 15 minutes from campus, 5 minutes from the mall, Meijers, and Marvin Sapp's church. My daughter had a cold so it was nice that the hotel had complementary hot tea and coffee available 24/7 and the breakfast was great. Because she was sick, we didn't get a chance to visit […] the nice indoor pool or the game room which looked very inviting. The room was very clean and the staff was very nice and helpful. I will be staying there again. Oh and the small fridge in the room was most convenient to store some of the things we picked up for her dorm room fridge. Read moreGenuine Hotels.com guest review
"Best Hotel EVER"
I can't say enough good things about this hotel. Check-in took about 2 minutes. I had a special request to be close to a door so I'd have the least amount of walking due to handicap, and that's what I got. The beds were perfect, fluffy but not too soft. Two soft, two firm pillows on each bed was nice. Room was clean and everything worked. We extended […] our stay one night without a problem. Had occasion to chat with front desk people, cleaning people and the guy that sweeps outside and every one of them were polite and super friendly. I will definately stay here again. Read moreGenuine Hotels.com guest review
The room was super clean and staff was very friendly and helpful! We loved the pool and hot tub. My 2yr old son spilled juice on the floor and the staff was so helpful. They told us, "you are the guest and should just relax!" That they will take care of it! Also, the cinnamon rolls and coffee in the morning are worth it!! We will definitely go back […] !!! Read moreGenuine Hotels.com guest review
"Nice, but cramped!!"
Good service. Clean hotel. Very small rooms and bathroom. Two bed room is quite cramped, and the beds aren't queen sized. No free breakfast but the hotel restaurant had good food and good service at reasonable prices. Close to the major freeways and easy access to them as well. If you don't need to be in downtown, check out the Holiday Inn Express in […] Grandville, just down the highway a bit. That hotel has bigger rooms, free breakfast and a huge pool, and the place is very clean! Read moreGenuine Hotels.com guest review
I stay at this hotel a couple times a year on business. The rooms are always clean and the staff are great!Genuine Hotels.com guest review
"Always enjoy staying here."
Pleasing look to lobby and room, comfortable and good service.Genuine Expedia guest review
Hotel is in a residential neighborhood not really near anything of interest, but is one of the best stays I have had at any hotel in a long time. Everything you need is just a matter of a couple minutes drive, but not within walking distance. Great staff.Genuine Hotels.com guest review
had a good stay. Brann's sports bar has excellent food and is within walking distance.Genuine Hotels.com guest review
Everything was great. Will stay again.Genuine Hotels.com guest review
Was very easy to find. Close to all tournament sites. Bonus great breakfast other teams members paid more for different hotels that didn't offer free breakfast, we were able to start the day off right with a good breakfast instead of fast greasy food. Would stay here againGenuine Hotels.com guest review
"Nice hotel--avoid "poolside""
The hotel was nice, but being "poolside" on the second floor wasn't what I had in mind. You obviously can't access the water--only all the noise.Genuine Hotels.com guest review
The room was great. I have nothing bad to say about the hotel. Staff was courteous and very helpful. I only wanted a one night stay for graduation and it was well worth it. Wish I could of enjoyed some of the extras. The free breakfast was an added perk.Genuine Hotels.com guest review
"Best for business travel"
3rd trip - Best for the value in the Grandville areaGenuine Expedia guest review
We went to visit our granddaughter at Grand Valley State University for the weekend and stayed at this hotel. Check-in was quick, room was clean and quiet. Pool and spa was nice, clean, and working well. Breakfast consisted of eggs, biscuits and gravy, pancakes, toast, coffee, and juice. It was quite good. We will stay there again.Genuine Hotels.com guest review
Hotel seemed new and was very busy. Seemed like it was in an out of the way area, but I think that was because of all the closed businesses in the area. Hotel was clean and felt safe. Could have used more large towels because of the jacuzzi room. King bed had 4 small pillows, would have liked two more.Genuine Hotels.com guest review
"Great place to stay!"
We will definitely stay here again. The hotel was very nice and clean. The breakfast was great and more than we expected. The hotel is located close to area attractions but far enough away so it was quiet. Nice neighborhood surrounds the hotel also.Genuine Hotels.com guest review
"Great place good price"
The front desk staff was extremely helpful and the free breakfast was more than adequate. The rooms were very clean and I appreciated the grab bar at the outside of the shower.Genuine Expedia guest review
"The little things"
Great service, friendly people, the best breakfast spread I've seen yet. Best of all, when I walked out to my car in the morning, the hotel staff had brushed the overnight snowfall off everyone's cars. Very thoughtful!Genuine Hotels.com guest review
"Great service. Clean room."
Staff are friendly and helpful. Rooms are well-maintained and good size. Pool is nice and just renovated. But surrounding area has nothing much to offer.Genuine Hotels.com guest review
Very nice, clean, modern motel. Reasonable price. Free breakfast was a nice perk. Only negative is we had a room facing the interstate and so traffic noise was a little distracting, but will stay there again because the positives considerably outweigh the one negative.Genuine Hotels.com guest review
"Perfect stop on the way"
We have twin 7 year olds and a long drive to northern mi. The place was perfect for our needs: pool, gameroom, and a good breakfast the next morning.Genuine Hotels.com guest review
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