From the moment we walked in the door, it was awesome. The young woman at the desk was extremely friendly, professional and welcoming. The gorgeous entrance with the staircase, fireplace with a fire burning and warm colors felt like I walked into someone's house. The entire lobby, elevator, hallway and our room was immaculate. The bed and pillows were […] very comfortable and the bathroom had everything you could possibly need for an overnight stay. We had to get up very early and inquired about the continental breakfast. The young woman that checked us in (I wish I knew her name because she is a huge asset), offered to have a few things set out early if we needed to eat before they opened. The breakfast was wonderful and included so many choices it should be called a buffet. We were very pleased with everything and will definitely stay there again should the need arise. Our only issue was getting to the hotel with a semi-tractor trailer. There was not any good way to get to Holiday Inn Express. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Grand Rapids SW Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We pride ourselves on making our guests feel like they are staying at a house instead of a hotel. I am happy that we were able to get you breakfast out early before you had to leave and that your bed and pillows were very comfortable. Our staff takes great pride in providing you with the best experience when you stay with us, so we value your feedback. We hope you will visit us again. Sincerely, Bob F Communications Director
"Love this place"
We have stayed at this hotel a few times and love it every time!!!! The staff is very friendly. The rooms are clean and nice. The pool area is something we really enjoy (love the pool table and air hockey). It gives you something to do when you are done swimming. Really loved the breakfast. When I need a hotel in this area this is always my first c […] hoice. Read moreGenuine Hotels.com guest review
"Great hotel to stay at!"
This is by far one of the best hotels in the GVSU area. It was clean, comfortable, and had nice furnishings. I can't wait to return!Genuine Hotels.com guest review
"Awesome, as usual!!!"
This is our 4th stay at this hotel. Price is a little high, but worth it. Rooms are always clean. Plenty of towels. Beds and pillows can't be beat. Check in took about 3 mins. I got the room I requested (closest to handicapped parking.)Genuine Hotels.com guest review
"Perfect if going with family, not for business."
If you have things to do in the city there are hotels roughly the same price in the city center. It's a $20 cab ride into the city. This hotel would be perfect if you are with your family. There were families having a blast in the pool area but most of the things I was doing were in the city, tried to save a few bucks but next time Ill just stay in […] the city. Other than location it was a great stay. Read moreGenuine Hotels.com guest review
"Very nice clean hotel. All staff friendly/helpful"
Concierge-style front desk personnel. All staff pleasant, friendly and helpful.Genuine Expedia guest review
"A bit off the exit but a nice place"
Very well maintained hotel. Nice pool, very clean, good staff. Only complaint is that the pillows are not good. Take your own:)Genuine Expedia guest review
"Great place at a great price"
VERY NICE HOTGEL! Staff was more than helpful! The room was good size and very clean.......My mom really enjoyed the free breakfast. The location is great. You are only half an hour away from Grand Rapids and 40 min away from the beach! Highly recommend this hotel!Genuine Hotels.com guest review
Response by Holiday Inn Express Grand Rapids SW Thank you for choosing to stay with us during your recent visit to the Grandville area. I am glad that you and your mom enjoyed our clean and oversized rooms as well as the free deluxe continental breakfast. I am happy that you were able to take advantage of hotels proximity from Grand Rapids and the beautiful Michigan Lakeshore. Our team looks forward to having you stay with us again in the future. Have a great day!
"Very clean and nice"
hotel was new looking and very easy to find, room was clean, staff was polite and friendly, only downside was the morning coffee which was terrible, but overall excellent experience.Genuine Hotels.com guest review
The hotel was clean, comfortable, and very convenient for us. The wedding was in Grand Rapids, but the bride's family was near the hotel, so this location was perfect! Very convenient to lots of shopping for all of the last-minute needs.Genuine Hotels.com guest review
It was a great stay. The hotel staff were great. They were very helpful and nice. It was a perfect place to stay!Genuine Expedia guest review
Everything was wonderful, cleanliness, staff, and comfort. However, their computer, fax, and printer were down for the first two days of our stay. More than likely, this was just a one-time thing and is not the norm.Genuine Expedia guest review
Excellent stay, convenient and clean. Very updated and modern roomsGenuine Expedia guest review
The hotel and staff were outstanding in their service. It was conveniently located off the expressway. A sports bar down the street which was recommended by the hotel was a great place to grab a good, quick meal. The breakfast that was served was one of the best in-house, self-serve breakfasts that we have eaten on the road.Genuine Hotels.com guest review
"Good hotel but a little hard to find!"
The Holiday Inn Express in Grand Rapids is quite near to the interstate, but not on a major road, and one street nearby was closed for construction, so it was hard to get to. However, the hotel was busy, so obviously many people had found it. The desk clerk on check-in was very helpful and our room was comfortable & clean. We enjoyed the tasty breakfast […] three days in a row! There was even a pancake machine. Read moreGenuine Expedia guest review
"Great place to stay for business or pleasure"
Loved the place great staff especially like the fact they had a grill for people to use like the outside setting area.Genuine Hotels.com guest review
"Don't get room 315"
Room 315 door is 5 feet from the ice machine. Other than the noise from that, the room was great, service was great, everything was clean!Genuine Hotels.com guest review
Response by Holiday Inn Express Grand Rapids SW Brian, Thank you for choosing to stay with us on your recent visit to Grandville, MI. I am sorry for the inconvenience of the ice machine being so close to your room. In the future if you call down to the desk they will do everything they can to move you to a room that is more suitable for you. Thank you again for choosing to stay with us and have a great day.
"A Great Hotel"
My daughter recently took a small road trip through several towns in Michigan. This hotel was the best hotel of all the hotels we stayed. The staff were extremely friendly and helpful. The breakfast was delicious! The hotel provided a laundry which came in handy! The decor reminded me of a cozy lodge. The rooms were extremely clean and decorated in […] a five star manner! I would definitely stay here again and would recommend this hotel to anyone! Read moreGenuine Expedia guest review
This is our 3rd stay at this hotel in the past year and once again it was a great stay. The beds are so comfortable. The shower is awesome. Nice breakfast in the morning. Helpful friendly service. I can't say anything bad because it was all good. I'll be staying here again later in the year.Genuine Hotels.com guest review
super clean, comfy beds, nice rooms and the best hotel staff I've ever met!Genuine Hotels.com guest review
"Great place to stay!"
Fantastic staff! I cannot say enough about how helpful and kind they were. The hotel was very clean. Comfortable beds.Genuine Hotels.com guest review
"Excellent staff and accomodations"
Very impressed, Outside and Inside where well maintained. super clean, very friendly staff. Had a small fridge and microwave in room. Close to a very nice mall and quiet area.Genuine Hotels.com guest review
everything was great!!!Genuine Hotels.com guest review
"Decent place to stay for a short time"
This hotel is surrounded by basically nothing, but the Rivertown Mall in Grandville is only 5-10 minutes away. There was a blizzard going on which is why I stayed here because I had to be in Grand Rapids the Next day. Everything was comfortable, just not the easiest to access in snow.Genuine Hotels.com guest review
"Easy on and off expressway"
Very friendly professional staff. Clean rooms, very quiet. Could not hear through walls! Cheerful breakfast attendant, good selection.Genuine Expedia guest review
"Spring break pool get away"
Great hotel, great pool area. Very clean. Rooms were big and clean. Best of all is the free breakfast with everything on it not just donuts.Genuine Expedia guest review
"Pool time for adults vs. children"
My daughter who is 15 was told to get out of the pool at 10:30 so that these two other couples could drink their liquor in the jacuzzi. I did lie to him and said that my daughter was 18 so shame on me. But shame on him also. Maybe you guys need to open up a bar to keep the drinkers happy. I paid my bill also but it put a damper on my daughters spring […] break. Will I return to this hotel? Probably not Read moreGenuine Expedia guest review
Pool could have been cleaned. Lots of guests and so hair in pool. Breakfast was hard to get to and bread items seemed a little hard. Blanket in room clearly needed washed. However room comfortable and staff was niceGenuine Expedia guest review
Second time we stayed at this location been pleased both times. Our room was clean, the maid did a very nice job. We were very comfortable.Genuine Hotels.com guest review
"Nice hotel but on the costly side"
My stay was nice. The automatic pancake machine kept breaking down and I could not find any meat at breakfast.Genuine Hotels.com guest review
"As expected overall"
I use Holiday Inn Express frequently as they usually offer consistent quality for a reasonable price. This location was as expected, clean, quiet for the most part and comfortable. My only issue would be better sound insulation between the rooms. I enjoyed the breakfast bar, (great coffee) however some bacon would be a welcome addition. There were a […] number of families staying at the hotel, and the smaller children can be rather noisy early in the morning. However this was not a major issue and I would recommend the property overall. Read moreGenuine Hotels.com guest review
The hotel was very nice. Everything was clean. It's just sad that there isn't anything near this location.Genuine Expedia guest review
Overall it was a great place to stay, our only disappointment was that the breakfast had no fruit or breakfast meat. just eggs and bread.Genuine Hotels.com guest review
nice!Genuine Hotels.com guest review
"good location for our week-end activities."
was completely satisfied with our room and the convenience of complementary breakfast, which was a big plus to staying there.Genuine Hotels.com guest review
after a hard day of shopping, it was a great place to walk in to, a cheery fire in the lobby fireplace greeted us. once to our room, we kicked off our shoes, some of us dropped on the bed, tv on. others went down to the hot tub and swimming. it was VERY relaxing and nice. All staff was very pleasant. I would go again! the room was clean, very close […] to the mall. continental breakfast was great. Read moreGenuine Hotels.com guest review
Convenient, clean & friedly service.Genuine Hotels.com guest review
Place was comfortable and they even cleaned off all the snow on our cars.Thank you!!!!Genuine Hotels.com guest review
This hotel is nice because its not too big. Its just out side of Grand Rapids so you can be the in 5 minutes but not stay in the city. The hotel was quiet and Clean. They had a great breakfast! We paid 120.00 for the night. The front desk was helpful as well.Genuine Hotels.com guest review
Best value in the area. So glad we decided to stay in Grandville instead of downtown Grand Rapids. Free breakfast was delicious. Rooms were very comfortable and clean. Would definitely stay here again.Genuine Hotels.com guest review
"2nd stay as great as the first."
This is our second stay at this hotel...so they must be doing something right. We enjoyed our stay as much the second time as we did the first and are looking forward to our next trip. Everything at this hotel is A+ from checkin to checkout, it was clean, comfortable with friendly, helpful staff. We look forward to staying here again.Genuine Hotels.com guest review
"Getting a little expensive"
I've staid here a number of times because of the quality of the motel and its proximity to Grand Rapids. I didn't mind the extra drive to Grand Rapids as it was rather inexpensive to stay there. This time, the price definitely jumped up. At this price, I can stay downtown Grand Rapids. Maybe it was a one time thing, but I'll look a little more closely […] at the hotels downtown first before I book here again. But this hotel is always very nice and the staff super friendly. Read moreGenuine Hotels.com guest review
we did not sleep all night in rm 216 the fan vibrated so loud all night.Genuine Hotels.com guest review
"Very comfortable and clean"
Extremely satisfied. Beds were very comfortable. Breakfast was very good. Pool area was very nice. I will be back to this hotel. Even though it is a bit further away from the mall than the other hotel choices, this one is much nicer for the price. Well worth the extra little drive.Genuine Hotels.com guest review
I went to visit my daughter who attends GVSU and the hotel was conveniently located 15 minutes from campus, 5 minutes from the mall, Meijers, and Marvin Sapp's church. My daughter had a cold so it was nice that the hotel had complementary hot tea and coffee available 24/7 and the breakfast was great. Because she was sick, we didn't get a chance to visit […] the nice indoor pool or the game room which looked very inviting. The room was very clean and the staff was very nice and helpful. I will be staying there again. Oh and the small fridge in the room was most convenient to store some of the things we picked up for her dorm room fridge. Read moreGenuine Hotels.com guest review
"Best Hotel EVER"
I can't say enough good things about this hotel. Check-in took about 2 minutes. I had a special request to be close to a door so I'd have the least amount of walking due to handicap, and that's what I got. The beds were perfect, fluffy but not too soft. Two soft, two firm pillows on each bed was nice. Room was clean and everything worked. We extended […] our stay one night without a problem. Had occasion to chat with front desk people, cleaning people and the guy that sweeps outside and every one of them were polite and super friendly. I will definately stay here again. Read moreGenuine Hotels.com guest review
The room was super clean and staff was very friendly and helpful! We loved the pool and hot tub. My 2yr old son spilled juice on the floor and the staff was so helpful. They told us, "you are the guest and should just relax!" That they will take care of it! Also, the cinnamon rolls and coffee in the morning are worth it!! We will definitely go back […] !!! Read moreGenuine Hotels.com guest review
"Nice, but cramped!!"
Good service. Clean hotel. Very small rooms and bathroom. Two bed room is quite cramped, and the beds aren't queen sized. No free breakfast but the hotel restaurant had good food and good service at reasonable prices. Close to the major freeways and easy access to them as well. If you don't need to be in downtown, check out the Holiday Inn Express in […] Grandville, just down the highway a bit. That hotel has bigger rooms, free breakfast and a huge pool, and the place is very clean! Read moreGenuine Hotels.com guest review
I stay at this hotel a couple times a year on business. The rooms are always clean and the staff are great!Genuine Hotels.com guest review
"Always enjoy staying here."
Pleasing look to lobby and room, comfortable and good service.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )