HillSide Inn - Pagosa Springs

Walls paper thin and heard neighbors honeymoon all night long...room had spider webs in the corners

Genuine Hotels.com guest review

Everything was decently clean. Had lots of choices for breakfast that you don't normally see at lower end hotels. Beds weren't super comfy but it was a decent place to rest your head for a night

Genuine Hotels.com guest review

The process worked as it was supposed to. I identified myself, they were expecting me, and had my room ready. The hotel was on the main road through town, easy to find, and close to the springs. The staff was friendly and everything was well maintained and clean.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My only complaint it's that you all charged me for a pet friendly room and I didn't have a pet. The hotel itself gave me a non pet room which was very nice. It would have been nice to have a fridge and microwave in the room.

Genuine Hotels.com guest review

Very nice, just not too close to Springs and downtown

Genuine Hotels.com guest review

Great hotel owners, very pleasant and helpful people. The room could use a few new pillows, but very clean and comfortable. Breakfast was good. A nice place to stay in Pagosa Springs.

Genuine Hotels.com guest review

Hotel and room were clean, though the room smelled of cigarette smoke which was a minor irritation. All of the rooms are non-smoking so not sure why ours had that stale cigarette smell. Otherwise the room was very acceptable, quiet and clean. Breakfast was complimentary and consisted of the usual fare, cereals, yogurt, coffee and danish, certainly in […] line with the cost of the room. Read more

Genuine Hotels.com guest review

We stayed one night at the Hillside Inn and were pleased with the cleaniness of the room and friendliness of management

Genuine Hotels.com guest review

This hotel needs updates and maintenance. The faucet in the room was loose, there was no soap or shampoo, the card key entrance on one entrance never worked right, and they don't air condition the hallways or lobbies....There was also obvious water damage on the wall in the room that had been painted over. For what I paid I expected much more, will […] not stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

NICE.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When I checked in after identifying that we had a dog the individual who greeted me chose to lecture me for nearly 5 minutes about reserving with a pet through Expedia. He stressed that next time I should call directly rather than going through Expedia as he can ensure he has a room that will allow pets available. I tried to articulate that if it were […] not for Expedia I would not know of his hotel. We had a heated exchange and we finally both let it go and the transaction was finished. When we entered into our room it smelled as though no one had been in there for months. The toilet was dirty and had many dead fruit flies floating in it. The pool and spa were dirty as well with dead flies lining the walls around the pool area. There were no towels in the pool area so guests were using their own. The beds were old and uncomfortable and the "hot breakfast" was nothing more than biscuits and gravy. They were out of juice and when it was replaced it was so watered down that no one in the kitchen area was drinking it. A total rip off for the price of the hotel. We will not be back and will encourage all of our friends who enjoy Pagosa Springs in the winter and summer to avoid this place like the plague. Not sure how the rating is 4.3 as the other guests seemed less than amused at the quality of the hotel. Read more

Genuine Expedia guest review

Overall a very good hotel for the price and location. My only complaint is that our room got a little hot at night even though I had the room AC set to its coldest. It is 5-7 minutes from the hot springs and near all of the other amenities Pagosa has to offer on the west side of town. The hotel is about 1/4 of a mile from the Pagosa Center for the Arts, […] which has very reasonable prices and talented performers, especially for how small this town is. Also, this hotel has two floors but no elevator so if you're on the second floor (like we were) then you'll need to carry your luggage up the stairs. This wasn't a problem for us, but I imagine it might be an issue for someone. I suspect that if I had requested a ground floor room that they would have been able to give us one, but again, it wasn't a problem for us so I didn't ask. Read more

Genuine Expedia guest review

Owner was rude. Booked as a "Pet Friendly Motel". When we arrived, were told that we did not have a reserved pet room, and for a 5 lb. dog had to pay an extra $20.00. Very untrustable owner. Sister had a reserved room also, for four. When they arrived were told that he might have charged them extra because two of the four were childred, 16 and 13 year […] olds? Said he would wave the extra charge. What the heck? Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room was ok, bed ok in comfort, pool was nice, staff was pleasant. Continental breakfast was pretty good, lots of fruit and cereal choices.

Genuine Hotels.com guest review

This hotel is quiet and near a golf course. The hotel had all the comforts needed but had some maintenance issues with the hot tub that I know were being dealt with while we were there. Seemed to need a general "refreshning" all over. The breakfast bar was ok, nothing new or spectacular.The lack of tv reception was alittle frustrating though remembering […] we were in the mountains! If you want a reasonable priced hotel for the area in an older building including breakfast then you will find this place acceptable. Read more

Genuine Hotels.com guest review

Air conditioning was turned off so was very warm and took long time to cool down. Expensive for not having anything special and not affiliated with a chain.

Genuine Hotels.com guest review

This property used to be Holiday Inn Express which we stayed at a number of years ago. We were only driving through Pagosa and this was a reasonable place to stay, clean but no frills. The bed is comfortable and the room is fine. Pagosa is a lovely place but clearly has been hard hit by the recession.

Genuine Hotels.com guest review

The beds were bad and sunk in the middle and we kept rolling toward the middle all night. Not all that clean, and temp was hard to control and maintain comfort.

Genuine Hotels.com guest review

Hot Tub not working. Manager(s) not friendly (sour people). Bed ok. Road to motel was not easy to find. Sign bent so you could not see it. No trees and was a very hot parking lot until sun went down. Won't go there again

Genuine Hotels.com guest review

Very nice hotel. Very clean. Rooms and bathrooms were nice.

Genuine Expedia guest review

I stayed in this hotel 2 years ago. I remembered that I was not that excited about it then. I think the bed, sheets, and pillows are the same ones in use 2 years ago. All the linens had that "old linen" smell which was very disconcerting. The bed was too soft and the pillows completely used up. I will not stay here again.

Genuine Hotels.com guest review

The hotel was clean and the rooms were comfortable. Very quiet. Nice pool and hot tub, although the water in the hot tub needed to be changed. Overall good hotel for the price.

Genuine Hotels.com guest review

The hotel promises a hot breakfast in the morning. When we came down to breakfast there were only a few sausage patties and some pathetic looking biscuits which was ok for a continental breakfast. The room was semi clean. We saw a lot of dust everywhere and the bed was poorly made. Don't think I would stay here again.

Genuine Hotels.com guest review

Nice clean place to stay in Pagosa. Have stayed here twice and will stay again when visit end of January.

Genuine Expedia guest review

The hotel is great, it's fantastic. I just thought the owner was a little grouchy. For a person working in this industry, I don't think he has the right attitude. The jacuzzi had way too much chlorine and it definitely hurt our eyes. It was almost uncomfortable to be in there. There were also no towels available in the pool/hot tub area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff at the hotel were friendly. The hotel location was not far from the town center.

Genuine Hotels.com guest review

The hotel was super clean and the staff was very friendly.

Genuine Hotels.com guest review

I was pleasantly surprised by this hotel. Didn't have much hopes but needed a place to stay on a road trip through the Rockies. This was a surprisingly nice hotel. Very clean and comfortable.

Genuine Hotels.com guest review

We booked this room online through hotels.com because we have never been to Pagosa Springs before and we were unaware of the availability of rooms. Hillside was the only hotel that showed up on our search with availability so we jumped on it even though it was the most we had ever paid for a single room before. Well once we got to Pagosa we quickly […] realized we had been mistaken, tons of hotels at alot cheaper price. The only thing about this hotel that was good, was there was a Pizza place and liquor store with in walking distance. The hotel emphasises on "Non Smoking Hotel" but that was not the case, our room stunk!! And Im a smoker! So I would not recomend this hotel, there are plenty others in the area to choose from. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

the owners of this motel are very nice and accomodating.

Genuine Hotels.com guest review

This hotel needs some serious updating in the rooms. Bathroom are horrible, beds not comfortable, some lamps did not work, rugs need replacement and the pool was dirty. Management was pleasant and nice though. Would NOT recommend this to anyone. Maybe never reserve a room through hotels.com again because of all this. Paid way too much for all this! […] ! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed the stay very much--good value.

Genuine Hotels.com guest review

Clerk at front desk at check in time was not pleasant and appered to be grumpy. Room appeared to be clean but once we got settled the smell of urine came out could not tell if from animal or human.

Genuine Hotels.com guest review

We would stay here again. The continental breakfast had many choices, the rooms were clean and quiet and it was very near the golf course, which was convenient. Mary, the Owner/Manager, was very helpful and pleasant. Mary and Jim

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

At 10 pm our A/C went out. It wasn't working well to begin with. The electricity went off at 11pm due to a breaker problem. Needless to say, we never got both A/C or electricity until the staff decided to wake up and flip the breaker for us. Very VERY poor service.

Genuine Hotels.com guest review

This place was terrible...not at all like it was described. To make matters worse there were two power failures between four and 10pm...one of which lasted until 1:30am. It was so bad we left after one night and passed on the second night we had payed for.

Genuine Hotels.com guest review

Hotel was clean, no frills. Beds were old and uncomfortable. Decent free breakfast.

Genuine Expedia guest review

I checked in late at night (10:00ish). While checking in, I told the gentleman that I had a dog with me. He said that it was okay and since I was staying two nights he would not charge me the $10/day fee. He watched as my dog and I went to our second story room. The next day his wife accused me of not telling the hotel about having a pet along. I explained […] the events of the previous night and she kept insisting that I did not notify them. The next morning when I was leaving she called me over to the desk and stated that in fact I did not tell her husband I had a dog. I said, lets call him. On the phone with him, he explained that I didn't tell HER I had a dog. Of course, I could not tell HER because SHE was not there when I checked in. Ridiculous! I will not stay with them again. Read more

Genuine Hotels.com guest review

Hotel staff was nice and everything was clean. Pillows were really uncomfortable and the vending machines were broken. Overall I would say the quality wasn't great, but they give a good price so the value is decent.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review