"Outdated and not well maintained room."
The hotel is in a good location, not far from the city centre and in a quiet place. However, the room is outdated and not well maintained. The lift has stopped working for a while and we had to use the stairs to climb up and down to the 4th floor as there is only one lift.Genuine Expedia guest review
"It is what you pay for!"
I booked this hotel as a few days away with one of my friends. It was on offer at the time with Expedia and I guess it is what you pay for. I wouldn't have been pleased had I paid full price. Hotel is rather run down but the staff were fantastic, very helpful and friendly. The room we stayed in was very run down and not due as many stars as suggested, […] it was comfortable. Just needs a refurbishment to achieve that status again. Location was great and the hotel easy to find. Read moreGenuine Expedia guest review
Hotel elegant and well appointed with friendly and efficient staff. Found the room comfortable although on the small side. Mattress was way too soft for my liking so did not get a good night's sleep, unfortunately. Otherwise, great location and very convenient to all the major tourist attractions. Would recommend the hotel to friends and colleagues […] . Read moreGenuine Hotels.com guest review
The area was good and convenient, though the hotel is tired and with the room we had, noisy. However the staff were great, and knowledgeble, especially when we required directions to the Supper Club! Plus it had great bars and cafe's attatched. We would book again but would request a canal facing room. The area has a lot to offer.Genuine Expedia guest review
"A great location"
An old hotel. Clean and perfectly located in the center. Staff were helpful. The rooms were a bit small, but can't really complain!Genuine Expedia guest review
"Great location, good facilities, noticeably dated"
Similar to other reviews, this hotel feels pretty dated - the decor is in need of refreshing throughout - in the communal areas and in the rooms. My room had damage along the bottom of the wardrobe (probably from bashings from suitcases!), small tears in the wallpaper, chipped paint on the window frame. In terms of cleanliness, generally good - the […] bathroom was spotless. However, the net curtains in the room looked dirty, were missing some hooks so didn't hang straight and weren't big enough for the window - I was on the 3rd floor and it would have been nicer not to have had them at all! Also, there was a stain on the carpet in front of the wardrobe - probably from someone trying to make a cup of tea or coffee as the only place to plug in the kettle was a socket inside the wardrobe! Otherwise, the facilities were good with a trouser press, kettle & teas/coffees (only powdered milk in sachets), over-priced mini bar, fixed hair dryer in the bathroom. Of particular note was an excellent shower - brilliant pressure and a great way to wake up. Excellent location for everything central, but surprisingly quiet for such a central location. My room did face onto the canal, but I didn't have any problems with noise as mentioned by other reviews - maybe I'm just a heavy sleeper! Read moreGenuine Expedia guest review
"Good hotel in a great location."
Lovely hotel in a great location. Some people will call it old fashioned etc I call it character.Genuine Expedia guest review
The hotel is centrally located with easy walking distance to all the tourist places we wanted to see.The staff was helpful and friendly. The room was clean, reasonable size, but the shower was not that good. The water temperature varied quite a lot. The breakfast was excellent as was the dining room overlooking a canal. Excellent value for money.Genuine Expedia guest review
"Grand and opulent looking exterior, BUT !"
This would once have been a very grand and opulent building so it is sad to see it has been allowed to deteriorate. I booked this hotel on one of the mystery hotel deals for a 4 star hotel and was a little disappointed. I would not describe it as 4 star. The staff were excellent , attentive. I was offered an upgraded room on check in and thought , ok […] let's treat myself. Comfortable but shabby. Wallpaper peeling, scuffs, unattractive and old fashioned. Breakfast buffet, excellent if a little expensive. Overall a pleasant stay but the hotel could be so much better. Problem is Amsterdam is expensive and I suppose upgrading the facilities to a true 4 star hotel would push up the price considerably. Read moreGenuine Expedia guest review
"Great location, clean and good service"
Hotel was in a great location, no more than 10/15 minutes walk to all the main points of interest. Rooms could probably do with a bit of modernisation but they were very comfortable. Staff were friendly and helpful. Breakfast is pretty pricey at €20 each or €15 if you book a day in advance but there are plenty of places near the hotel to choose from. […] Wifi was pretty temperamental. Read moreGenuine Hotels.com guest review
My suitcase was left in Gatwick and the hotel reception (Paul ) were extremely helpful in sorting it out. Also in recomending where to eatGenuine Expedia guest review
"Short city break"
I found the hotel wifi useful, the location was greatGenuine Expedia guest review
Location is very good. Close to major shopping street. Rooms are a bit spartan but extremely clean. Don't bother eating breakfast in the hotel - instead head next door to the very cool airy 2 level Cafe de Jarden. In summer, they open the patio right on the canal. Also the cafe attached to the hotel lobby is not too bad either for quick latte.Genuine Expedia guest review
"Good location hotel"
A well situated hotel, clean bedroom with a decent bathroom. We were also upgraded to a canal view room so overall we were very happy with our stay. We'd certainly stay again.Genuine Expedia guest review
very helpful staff and great location would go back there againGenuine Expedia guest review
Booked a superior room which was then upgraded to what was called a junior suite. Nothing like a suite, just a larger room. Dread to think how small the regular rooms must be! Was worth the fabulous view though...beautiful. The hotel has original period features in reception and fantastic stairwell...however looks as if the rooms were last upgraded […] in the sixties and forgotten since then...peeling paint....grubby decor...creeking floors. Customer service inconsistent...ranging from very good to very poor. In theory had wi fi in room but connection impossible most of the time. Double bed turned out to be two joined up single mattresses. Read moreGenuine Hotels.com guest review
"good location, good enough bedrooms"
everything was great, specially the location, close to everything. the entrance is beautiful! the rooms however where not super clean. not the whole room, particularly the bed. the bed linen was a bit old and that gave you the impression that it was not as clean as it should be.,Genuine Hotels.com guest review
"one night only if you get a deal"
The hotel was very tired in appearance and had seen better days. It is badly in need of renovation. The bed was uncomfortably soft with little in the way of springs. It is a 20 minute walk to the central rail station. It is central to the museums, shopping and the red light district. The room was suprisingly clean as were the linen. I would rate it […] as a 3 star but not the four advertised. Not value for money. Read moreGenuine Expedia guest review
"OK BUT NEEDS UPDATING"
A very tired looking hotel in need of vast sums to modernise it.Genuine Expedia guest review
Great location n hotel was lovely, room needs updating as is looking very tired. Price was a little expensive considering limited facilities, however location made up for this.Genuine Expedia guest review
Common areas are nice. Good location. Rooms need a makeover....dim, poor ventilation.Genuine Expedia guest review
"Disappointing and dated"
Soundproof wall are NOT soundproof. I could hear my neighbours' TV louder than my own. Rooms look very run down. I was disappointed with the appearance and standard of this hotel.Genuine Hotels.com guest review
Hotel in a lovely location overlooking river Amstel. The hotel looks a little jaded and could do with a refurbishment. That said they were replacing carpets on the stairs ,so maybe it is the start of some improvements. Nice central position with plenty of bars and cafe's in the location. Easy to walk to any of the major attractions in 15-20 mins.Genuine Expedia guest review
"great for exploring the city"
So much better than I expected from the comments. Yes a bit faded, but clean, comfortable and in an excellent position - at the edge of the city centre but easily within walking distance of the museums and markets. I read the comments before I went and felt a bit concerned however these were unfounded. If you're used to staying in character, slightly […] shabby (but clean) hotels in Europe this will not disappoint. Comfortable bed, white linen and clean towels. Just a tip though - the internet is free but you need to ask at the desk where they will give you the id and code, if you try to connect from your room it says that there is a cost. Go to the Doelen, don't expect shiny luxury, but enjoy none the less. Read moreGenuine Expedia guest review
"Good for 1 night only"
Hotel is about 7-8 years overdue for remodelling. Rooms are small but this is normal for AMS but room has far too much unusable furniture which makes it appear even smaller than it is. General housekeeping is good but condition of carpets and furniture is dreadful. Staff were helpful and really nice In 2012 any hotel still using cathode ray tube TV […] cannot be considered as 4* standard as this claims to be. Similarly the hotel has no communal area and is really a 2-3* boutique hotel at best Best redeeming feature is I had high floor with nice view over canal and city, otherwise best avoided Read moreGenuine Expedia guest review
"OK for short stay."
Location excellent, facade impressive but Hotel was run down and needed upgrading. Breakfast was good but Hotel did not have bar facilities, coffee shop etc. which one would expect in a 4 star Hotel.Genuine Expedia guest review
"Great location but noisy at night"
Fab but very very noisyGenuine Hotels.com guest review
"close to all city amentities"
Grand lovely weather and staff at the hotel were acomadating and friendlyGenuine Hotels.com guest review
"Hotel NH, amsterdam"
Well maintained hotel. Charming street. Quiet. Clean. Extras expensive,eg, return shuttle to airport:€32. Also dear: wifi,breakfast.Genuine Expedia guest review
"Great location: in the center but also quite"
We stayed in the Hotel for 5 nights and enjoyed it very much. The Hotel is located in the city center but in a quite place with a canal outside the door... The room is a bit small, but still comfortable and with a nice atmosphere. The hotel employees were always nice and helpful. We also recommend the Company Coffee next door to the hotel (there is […] an internal hallway connecting them), part for the coffee it has comfortable armchairs, canal view and WiFi. Read moreGenuine Hotels.com guest review
"excellent service, great location, too much noise"
Hotel people are wonderful and helpful. Beautiful historic hotel, well-kept in an ideal location close to everything. Room is small by U.S. standards,but comfortable, bathroom tub is huge and great! Needs more closet space or dresser drawers. Noise outside goes on all night long. Close up the windows and it gets too hot in the room. Loved the hotel […] anyway. Read moreGenuine Hotels.com guest review
we booked and paid for superior rooms and NO smoking, when we arrived we were put on the smoking floor in a standard room,,,it smelt and looked 100 years old...not happy with the reception staff they didnt even read our booking conditions,it was only because of the smoking room that we realised that we did not get a superior room....there were no extra […] beds in the rooms...no extra towels...no extra cups!! do you get my drift.... on a positive note it was a good location and peaceful... Read moreGenuine Hotels.com guest review
"NH Doelen Amsterdam"
I expected that hotel will be a bit better (taking into account the price), but in general it was quite good. Friendly staff. Clean rooms. Awesome restaurant next door to the hotel – it’s great to have a breakfast on open terrace sunny morning. Location is very good – 5-7 min walking to Dam square and Red Lights district.Genuine Hotels.com guest review
"room with a view - 503"
The Hotel room was very lovely and overlooked the canals. The bed was big and very comfortable. the staff were always happy to assist and spoke very good English. The hotel was a little dated but I felt this added to the character. Would go back in a flash... what a great placeGenuine Expedia guest review
Location was top Value for money wasnt very good as the room isnt exactly worth what we paid but is definitely worth being a 10 minute walk to most things!Genuine Expedia guest review
"4 star rating, 4 star prices...not a 4 star hotel."
The hotel is outwardly elegant and in a great location. Having not stayed there before, but knowing the city, it looked a great place to stay. But this is where my praise has to end. The hotel is marketed as a 4 star hotel and certainly priced as one, but nothing about the hotel is deserving of 4 stars or such a high room rate. The lobby is fine and […] the staff polite. The one lift works on and off, so I took to the stairs which had thread bare carpet. The room was very small and cramped with barely room to walk around the bed...which was very uncomfortable. The safe had a broken lock, hot drink facilities were limited with no milk available and the TV was at least 25 years old, which is probably when the room was last refitted and decorated. Venturing out of the room we found there was no hotel bar, which basically meant go out or sit in your tiny room. Whilst searching for the elusive bar it was clear that the rest of the hotel was in a state of disrepair. Chipped paint, tired decoration and dead light bulbs. All of this is acceptable if it is what you are expecting and what you've paid for. Read moreGenuine Expedia guest review
On the positive side, the hotel is in an excellent location and the room was clean and tidy. However the room was very small and badly in need of updating. The toilet and sink both had cracks in them and the decor looked like it was from the 1980's. In our opinion this is definitely not the standard you would expect from a 4 star hotel.Genuine Expedia guest review
Found the hotel no problem. Very good location for all local sights. Was disappointed with the room decor and size. Room wad not ready on arrival so was given an alternative as we just wanted to dump our bags and go out. The roim eas very old fashioned and although we had asked for a twin it was only a double. On a positive i will say the staff were […] very nice and helpful. Read moreGenuine Hotels.com guest review
excellent location, friendly and helpful staff, hotel room generally good perhaps a little tired but no major complaints, i would be happy to recommend this hotel to other travellersGenuine Hotels.com guest review
not satisfied, very poor and out of quality (scrambled eggs...)Genuine Hotels.com guest review
the hotel was very clean and we had a lovely greating from the reception staff on our arrival, all the staff very nice and made our stay very comfortable, would recommend this hotel if u like the quieter end , but short distance to the main attractions i mayself would stay again at this hotelGenuine Hotels.com guest review
"Greate stay =)"
We are three boys from Norway who stayed at 313. We were orignaly just 2 persons but ordered a extra bed in the reseption, which they fixed right away. They were also fun but polight. The placement is perfect , you are not crammed in a part place, but you'l just have to walk 5 minnutes to be ;)Genuine Hotels.com guest review
Overall a very good hotel with excellent staff and good locationGenuine Hotels.com guest review
"NH Doelen Amsterdam centre"
We stayed at NH Doelen over New Year and for 4 nights. We asked for and got a quiet room with views over the water. We loved everything about this hotel and our stay. Staff were extremely friendly and helpful; very nice room, slightly old-fashioned but we loved it -reasonable size, too; room rate via Hotels.com was great. We have previously stayed at […] Eden's American Hotel, twice, but thought this far nicer -and better value- in many ways and would come back here again whenever we can. Top marks to NH with whom we have stayed in other parts of Europe over the past couple of years. Great coffee shop adjoining, too. Read moreGenuine Hotels.com guest review
"The only thing four star is the price"
When we checked in things looked good. The entrance is nice and the staff are friendly and welcoming. This however is the end of the good stuff. There is one elevator. Not so bad you might think however it takes ~30 seconds to move one floor. It says it should not be used by more than four persons however three with luggage would be a push. It is in […] constant use with people queuing and even hotel staff using it to move laundry etc. Even for someone with difficulties taking the stairs is easier. Our room was at the end of a poorly lit hallway with broken fixtures. Upon entering we discovered - A small room with décor dating back a few decades that had not been maintained A safe with the lock broken off Broken mini-bar A TV I recognise from the early 1990s Balcony covered in litter and cigarette butts Pillows with no cases What can only be described as a wonky bed - mind you they do say lying with your feet above your head is good for your heart, perhaps this was the purpose.. During the course of our stay we also found that the walls may as well be made of paper. Being able to hear every word of a conversation next door is not acceptable. Amsterdam is Amsterdam and people will be up late, combine these two facts and it's really not much fun. I had the misfortune of falling ill while staying here, not anything to do with this hotel however having to ride out food poisoning in such a dark and dank little room is an experience I wish to forget. Read moreGenuine Expedia guest review
"NH Doelen - not worth four stars"
The location of the hotel is excellent but it is quite run down, the rooms are very small and the noise from the streets so bad that you can hardly sleep at nights. Not worth four stars - three at most.Genuine Hotels.com guest review
"Nice Hotel, Great Location"
Price – reasonable for early in the week and over doubled from Thursday night. Location – great location. Walking distance to trams, restaurants and all attractions. Room – Beautiful bathroom with plenty of bench space. Very comfortable room although on the small side Staff – extremely friendly, English speaking and very, very helpful. Arranged a beautiful […] candle light dinner canal cruise – reasonably priced. Amenities – free wifi in lobby – not in room though. Read moreGenuine Hotels.com guest review
Good location for city centre, tiny old fashioned rooms.Genuine Hotels.com guest review
"Nice value for money"
Too bad they don't mention city taxes of 4 euros per day. Safe is 25eur deposit.. Late checkout is extra 30 eur.. Nice view, very good location.. Wifi you can get from coffee company or from the lobby if you are in the first floor. Otherwise wifi is ~10eur/day..Genuine Hotels.com guest review
"NH Doelen - AMSTERDAM"
My wife and I greatly enjoyed our stay at this hotel. I have no complaints at all and the staff were very helpful and friendly. We would stay here again.Genuine Hotels.com guest review
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